analyst, commercial strategy

analyst, cyber security operations Jobs in Miami

analyst, cyber security operations

analyst, revenue management Jobs in Miami

analyst, revenue management

business analyst (must know preferp) Jobs in Miami

business analyst (must know preferp)

data analyst

business analyst must know preferp

AIM Consulting Group LLC

OverviewWe are seeking an experienced Business Analyst with hands-on PrefERP experience to support and optimize business processes within a manufacturing environment. This role will work cross-functionally with operations, production, finance, and IT to enhance system functionality, improve workflows, and drive operational efficiency.Key Responsibilities<ul><li>Gather, analyze, and document business requirements across departments</li><li>Support, maintain, and enhance PrefERP system functionality</li><li>Collaborate with stakeholders to improve processes (As-Is / To-Be)</li><li>Translate business needs into system solutions and functional specifications</li><li>Support ERP enhancements, upgrades, and integrations</li><li>Analyze data and generate reports to support decision-making</li><li>Troubleshoot system issues and ensure data accuracy across modules</li><li>Assist in user training and adoption of system improvements</li></ul>Required Qualifications<ul><li>Hands-on experience with PrefERP (required)</li><li>Experience as a Business Analyst, ERP Analyst, or Systems Analyst</li><li>Strong background in manufacturing or production environments</li><li>Understanding of order-to-cash, inventory, and supply chain processes</li><li>Experience gathering requirements and documenting workflows</li><li>Strong communication and stakeholder management skills</li></ul>Pay: $110,000.00 - $150,000.00 per yearBenefits:<ul><li>Relocation assistance</li></ul>Work Location: In person

Business Analyst (must know PrefERP)

Appzlogic Mobility Solutions Pvt Ltd

Job SummaryPosition: Data Analyst / Business AnalystLocation: Miami (Hybrid/Onsite)Employment Type: Contract to hireRole OverviewSeeking a Data Analyst / Business Analyst with strong SQL, Excel, and data analysis skills to support data-driven projects. The role involves working with APIs, JSON data, data mapping, and documentation, while collaborating with business and technical teams.Required SkillsSQL: Data extraction, querying, and validationExcel: Strong analytical skills (Pivot Tables, VLOOKUP/XLOOKUP)APIs, JSON &amp; XML files data mapping: Basic understanding of API integrations, JSON/XML data formats, and source-to-target data mapping.Data Analysis: Ability to analyze datasets and validate dataBusiness Analysis: Requirement gathering and documentation (BRD/functional specs)Agile/Scrum: Experience working in Agile environments and supporting project coordinationPreferredExperience in Data Analyst or Financial Analyst rolesExposure to data engineering or data integration projectsJob Type: ContractPay: $80,000.50 - $90,000.79 per yearApplication Question(s):<ul><li>Please mention your LinkedIn URL</li><li>Are you okay with the pay range?</li><li>Are you local to Miami, FL? If not please mention your current location. </li></ul>Experience:<ul><li>SQL: 6 years (Required)</li><li>Business analysis: 4 years (Required)</li><li>APIs, JSON &amp; XML files data mapping: 5 years (Required)</li><li>(Pivot Tables, VLOOKUP/XLOOKUP): 5 years (Required)</li></ul>Work Location: In person

Data Analyst

Carnival Cruise Line

<div>The Revenue Management Analyst evaluates and assesses sailing performance and revenue metrics to determine appropriate pricing and inventory actions needed to maximize ticket revenue growth and total occupancy. The incumbent in this role generates opportunity to monitor and evaluate market trends to understand the value of Carnival Cruise Lines' (CCL) products from a consumer's perspective and to accurately align pricing programs, placement, and availability within each market segment. 
Essential Functions:<ul><li>
Determines pricing and inventory for assigned CCL product portfolio to drive net ticket revenue. Formulates and implements optimal pricing and inventory practices and principles by utilizing a combination of analytics, experience, and best practices.</li><li>
Determines pricing and inventory for assigned CCL product portfolio to drive net ticket revenue. Formulates and implements optimal pricing and inventory practices and principles by utilizing a combination of analytics, experience, and best practices.</li><li>
Analyzes the impact on booking demand due to changes in the competitive landscape (i.e., ship deployment, pricing, and strategy). Conducts internal and external competitor price analysis for awareness of current pricing and market trends.</li><li>
Establishes tactical methodologies to optimize revenue and total occupancy at the market level and various booking channels (e.g., groups, opaque, etc.).</li><li>
Collaborates with Sales, Marketing, Sailing Support, and Reservations to ensure optimal pricing and inventory controls are adhered to.</li></ul> 
Knowledge, Skills &amp; Abilities:<ul><li>
Scope: This role supports revenue optimization across the assigned product portfolio and contributes to pricing and inventory decisions that impact fleet-wide performance. The Analyst collaborates with cross-functional teams including Sales, Marketing, Sailing Support, and Reservations to ensure alignment with business goals and market dynamics.</li><li>
Problem solving: This role involves analyzing sailing performance, market trends, and competitive pricing to determine optimal pricing and inventory strategies. The Analyst must evaluate multiple business variables and booking channels to identify opportunities for revenue growth and occupancy improvement.</li><li>
Impact: The Analyst directly influences net ticket revenue and total occupancy through strategic pricing and inventory actions. Their work supports broader revenue management goals and contributes to the financial success of the assigned product portfolio.</li><li>
Leadership: While this role does not have direct reports, it requires collaboration and influence across departments to ensure pricing and inventory controls are effectively implemented. The Analyst works closely with internal stakeholders to support decision-making and drive performance.</li></ul> 
For all roles:<ul><li>
Knowledge: Understanding of workplace policies and procedures / Familiarity with team collaboration tools and techniques.</li><li>
Skills: Strong time management and organizational skills</li><li>
Abilities: Ability to maintain reliable and consistent attendance / Capacity to be punctual and meet deadlines / Ability to collaborate effectively with colleagues and work as part of a team / Demonstrated professionalism in all interactions and tasks.</li></ul> 
Qualifications:<ul><li>
Bachelor's Degree required - Finance, Economics, Statistics, Business, Marketing, or related field</li><li>
3+ years of relevant work experience in Revenue Management or similar analytical role required</li><li>
Comprehensive knowledge and understanding of revenue management mathematical and statistical concepts, theories, principles and practices to collect and analyze data and construct solutions to business problems</li><li>
Solid understanding and familiarity with various operational assets including the pricing system, inventory management capabilities, and reports detailing sailing performance</li><li>
Keen understanding of how to utilize operational assets to formulate long-term objectives and make tactical decisions</li><li>
Excellent oral and written communication skills</li><li>
Excellent analytical, organizational, prioritization, and time &amp; project management skills</li><li>
Sound decision-making, assessment, interpersonal, critical thinking, and resourcefulness skills</li><li>
Ability to multitask and handle changing priorities with high level of quality</li><li>
Ability and willingness to collaborate with cross-functional teams across the organization</li><li>
A self-starter who is able and willing to take action with minimal guidance</li></ul> 
Travel: No or very little travel likely
Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. 
This position is classified as &ldquo;in-office.&rdquo; As an in-office role, it requires employees to work from a designated Carnival office in South Florida Monday through Thursday each week. Employees may work from their homes on Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.
Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. 
At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival&rsquo;s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:<ul><li>
Health Benefits:<ul><li>
Cost-effective medical, dental and vision plans</li><li>
Employee Assistance Program and other mental health resources</li><li>
Additional programs include company paid term life insurance and disability coverage</li></ul></li><li>
Financial Benefits:<ul><li>
401(k) plan that includes a company match</li><li>
Employee Stock Purchase plan</li></ul></li><li>
Paid Time Off<ul><li>
Holidays &ndash; All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee&rsquo;s discretion.</li><li>
Vacation Time &ndash; All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.</li><li>
Sick Time &ndash; All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.</li></ul></li><li>
Other Benefits<ul><li>
Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends</li><li>
Personal and professional learning and development resources including tuition reimbursement</li><li>
On-site Fitness center at our Miami campus</li></ul></li></ul> 
#CCL
#LI-Hybrid
#LI-GS1<div>
<div><div>About Us
At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and memorable vacations at a great value. As the world&rsquo;s most popular cruise line, we offer a variety of unique experiences across our fleet, ensuring that every voyage is filled with excitement and discovery. From world-class entertainment and dining to exploring stunning destinations, we create lasting memories for our guests while maintaining a dedication to the places we visit and the lives we touch. 
<div></div><div>Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference.</div> 
<div></div>In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns. 
<div></div>Carnival Corporation &amp; plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf</div></div></div></div><div></div>

Analyst, Revenue Management

Carnival Corporation

<div>
 The role of the Security Operations Analyst is fundamental to the establishment and upkeep of a robust integrated security program. This program is designed to safeguard the integrity, confidentiality, and availability of our information systems assets. The analyst plays a pivotal role in ensuring the resilience of our security infrastructure by performing security administration functions and offering technical support on security-related matters to end-users. Key responsibilities include overseeing and monitoring computing practices across the organization to guarantee the security of individual and departmental access, rights, resources, and sensitive information. By doing so, the Security Operations Analyst acts as a guardian, proactively identifying and addressing potential vulnerabilities to prevent security breaches. In essence, this role is essential for maintaining a secure digital environment where our information assets are shielded from unauthorized access, and the confidentiality and availability of sensitive information are upheld. The analyst's work is integral to fostering a culture of cybersecurity, contributing to the overall resilience and reputation of our organization in the face of evolving cyber threats.
 
 
 
 Essential Functions:
 
 
 
 <ul>
 <li>
 Perform security-monitoring functions on various platform types: network devices, servers, applications, and databases.
 </li>
 <li>
 Monitor SIEM (firewalls, servers, and web proxies), IDS/IPS, WAF logs to identify malicious activity and attack patterns and participate in the incident response process when suspicious activity is noted.
 </li>
 <li>
 Assist in implementation of corporate security policy functions/procedures that align to security mandates/standards that include Sarbanes-Oxley, HIPPA, and PCI compliance.
 </li>
 <li>
 Assist in maintaining policy and procedures that are designed to protect designed computer programs, databases and data files from unauthorized or accidental duplication, modification or destruction
 </li>
 <li>
 Configure and monitor security products, which include: anti-virus (A/V), APT, DLP, WAF, web content filtering, IDS/IPS, vulnerability scanners, forensics tools, SIEM, database monitoring, and e-mail content filters.
 
 
 </li>
 </ul>
 
 Knowledge, Skills &amp; Abilities:
 
 
 
 <ul>
 <li>
 Scope: A cybersecurity analyst is responsible for protecting an organization's digital assets from cyber threats and unauthorized access. They monitor network traffic, investigate security incidents, and respond to breaches in real-time. Additionally, they develop and implement security protocols, conduct risk assessments, and ensure compliance with security standards. Their role is crucial in maintaining the integrity and confidentiality of sensitive information in an ever-evolving threat landscape.
 </li>
 <li>
 Problem solving: To excel as a cybersecurity analyst, you'll need a mix of technical and problem-solving skills. Key skills include analytical thinking, critical thinking, attention to detail, creativity, technical proficiency, communication, and adaptability. These skills help in identifying, evaluating, and addressing security threats to protect an organization's digital assets effectively.
 </li>
 <li>
 Impact: A cybersecurity analyst plays a crucial role in protecting an organization's digital assets by preventing and responding to cyber threats and unauthorized access. Their work helps maintain the integrity, confidentiality, and availability of sensitive information, thereby safeguarding the organization's reputation and financial stability.
 </li>
 <li>
 Leadership: This position will be an analyst and will be expected to learn from peers and colleagues.
 
 
 </li>
 </ul>
 For all roles:
 
 
 <ul>
 <li>
 Knowledge: Understanding of workplace policies and procedures / Familiarity with team collaboration tools and techniques.
 </li>
 <li>
 Skills: Strong time management and organizational skills
 </li>
 <li>
 Abilities: Ability to maintain reliable and consistent attendance / Capacity to be punctual and meet deadlines / Ability to collaborate effectively with colleagues and work as part of a team / Demonstrated professionalism in all interactions and tasks.
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Experience working with the following solutions: anti-virus, APT detection, data loss protection (DLP), WAF, web content filtering, IDS/IPS, vulnerability scanners, forensics tools, SIEM, DB monitors.
 </li>
 <li>
 Experience working with networking device components (i.e., managed switches, routers, and firewalls).
 </li>
 <li>
 Experience managing web content filtering, spam e-mail filtering, and e-mail related incidents.
 </li>
 <li>
 Experience with managing vulnerability scanning (static/dynamic) and penetration testing.
 </li>
 <li>
 Familiarity with fundamentals in networking/distributed computing environment concepts; ability to configure and/or correlate information in DNS and understands basic network routing concepts.
 </li>
 <li>
 Broad technical knowledge and experience which includes the following: TCP/IP, Active Directory, Microsoft Windows platforms (desktop/server), Open System platforms (desktop/servers), database platforms (SQL/Oracle)
 </li>
 <li>
 Programming and/or scripting experience preferred (e.g., Perl, Batch, or C)
 </li>
 <li>
 Service-oriented and must work easily with end users, IT administrators, and management.
 
 
 </li>
 </ul>
 Travel: No or very little travel likely
 
 
 Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
 
 
 Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.
 
 
 This position is classified as &ldquo;in-office.&rdquo; As an in-office role, it requires employees to work from a designated Carnival office in South Florida Monday through Thursday each week. Employees may work from their homes on Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.
 
 
 Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.
 
 
 At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival&rsquo;s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:
 
 
 <ul>
 <li>
 Health Benefits:
 </li>
 <ul>
 <li>
 Cost-effective medical, dental and vision plans
 </li>
 <li>
 Employee Assistance Program and other mental health resources
 </li>
 <li>
 Additional programs include company paid term life insurance and disability coverage
 </li>
 </ul>
 <li>
 Financial Benefits:
 </li>
 <ul>
 <li>
 401(k) plan that includes a company match
 </li>
 <li>
 Employee Stock Purchase plan
 </li>
 </ul>
 <li>
 Paid Time Off
 </li>
 <ul>
 <li>
 Holidays &ndash; All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee&rsquo;s discretion.
 </li>
 <li>
 Vacation Time &ndash; All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure.
 </li>
 <li>
 Sick Time &ndash; All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
 </li>
 </ul>
 <li>
 Other Benefits
 </li>
 <ul>
 <li>
 Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
 </li>
 <li>
 Personal and professional learning and development resources including tuition reimbursement
 </li>
 <li>
 On-site Fitness center at our Miami campus
 
 </li>
 </ul>
 </ul>
 #Corp
 
 
 Remote
 
 
 
 About Us
 
 
 
 Carnival Corporation &amp; plc is the world&rsquo;s largest leisure travel company, our mission to deliver unforgettable happiness to our guest through our diverse portfolio of leading cruise brands and island destinations, including Carnival Cruise Line, Holland America Line, Princess Cruises, and Seabourn in North America and Australia; P&amp;O Cruises and Cunard Line in the United Kingdom; AIDA in Germany; Costa Cruises in Southern Europe.
 
 
 Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference.
 
 
 In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.
 
 
 Carnival Corporation &amp; plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.
 
 
 https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf
 
 
 https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf
 
 
</div>

Analyst, Cyber Security Operations

Ake imports LLC

Key Responsibilities:<ul><li>High-End Content Creation: Capture professional-grade photography and video of vehicles and auto parts. You must know how to highlight the &quot;selling points&quot; of a car.</li><li>Platform Management: Create and optimize listings on eBay Motors, Amazon, and Facebook Marketplace. This includes technical descriptions, SEO titles, and competitive pricing analysis.</li><li>Paid Media (Meta Ads): Design, launch, and manage Facebook &amp; Instagram Ad campaigns with a focus on Lead Generation and Direct Sales.</li><li>Bilingual Communication: Handle inquiries and close deals in both English and Spanish. You must be able to translate technical vehicle specs accurately.</li><li>Performance Tracking: Report weekly on ROI, ad spend, and inventory turnover.</li></ul>Requirements:<ul><li>Proven Experience in product photography (automotive sector is a huge plus).</li><li>Expert Level: Facebook Ads Manager, eBay Seller Hub, and Amazon Seller Central.</li><li>Bilingual (English/Spanish): Fluent in both, with the ability to write professional business copy in English.</li><li>Tech-Savvy: Fast at learning new tools and staying ahead of marketplace algorithm changes.</li><li>Local: Must be based in Miami to perform on-site photo shoots and inventory checks.</li></ul>Compensation:<ul><li>Competitive Base Salary + Commission Structure based on sales volume.</li><li>Opportunities for growth within the company as we scale our digital operations</li></ul>Tipo de puesto: Tiempo completo, Comisi&oacute;nSueldo: $17.00 - $19.00 la horaLugar de trabajo: Empleo presencial

E-commerce specialist & automotive content creator (bilingual)

<div><div>What makes DHL great? Our People! We know each employee&rsquo;s individual contributions make us the #1 Express Delivery and Logistics Company in the world.</div><div></div><div> 
DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment &ndash; to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.</div><div></div><div> 
Start YOUR career with DHL today&hellip;</div><div></div><div> 
We have openings for Ramp &amp; Warehouse Agents based out of our Hub in Miami, Florida (MIA). Ramp &amp; Warehouse Agents are a crucial component to the success of DHL&rsquo;s operations. They are involved in Ramp and Sort operations at the MIA Hub; including processing time-sensitive materials for pick-up, transit, and delivery as well as sorting, loading, unloading, and material handling.</div> 
Key Accountabilities 
Perform sort, load, and unload activities and move material with speed and accuracy according to established procedures to meet deadlines for business necessity. Must also be able to work in all-weather environments. Must be able to lift an average of 50 pounds on a continuous basis, up to 70 pounds occasionally without assistance.<div>
Skills and Qualifications</div><div></div><ul><li> 
 Must be at least 18 years of age</li><li> Must be able to qualify for an airport security badge and/or Customs clearance for DHL facility access and pass a drug screen
</li><li> Ability to lift 50 lbs regularly and 70 lbs occasionally
</li><li> Ability to stand for long periods, bend, stoop and climb stairs/ladders
</li><li> Ability to work in all weather conditions</li><li> Read, write, speak and understand English</li></ul>
*** Must have a valid US drivers license*****<div></div> 
DHL Express USA will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster</div>

Ramp & Warehouse Agent - Part Time

Jackson Health System

<div>Department: Jackson Memorial Hospital
Address: 1611 NW 12th Ave, Miami, Florida, 33136
Shift details: Full-Time, Days 
 
Why Jackson:
Jackson Health System is a nationally and internationally recognized academic medical system offering world-class care to any person who walks through our doors. For more than 100 years, Jackson has evolved into one of the world's top medical providers for all levels of care, no matter if it's for a routine patient visit or for a lifesaving procedure. With more than 2,000 licensed beds, we are also proud of our role as the primary teaching hospital for the University of Miami Miller School of Medicine.
Here, the best people come together to deliver Jackson's mission for our diverse communities. Our employees are committed to providing the best CARE by demonstrating compassion, accountability, respect, and expertise in everything we do. Miami, FL Full-Time Communications &amp; Outreach
Summary
The Data Analyst is responsible for data reviews, analysis, and reporting. Ensures data is accurate, reliable, and reported in a timely manner. Performs analysis and reports, collaborates with other departments and provides appropriate feedback to create effective and sustained change. The Data Analyst uses independent judgment and assists leadership or designee to meet service line or program objectives. 
 
Responsibilities
<ul><li>Regularly analyzes confidential healthcare records and performs data abstraction, data entry, coding, monitoring, data quality control and analysis related to regulatory initiatives and special projects.</li><li>
Completes abstraction of data using clinical knowledge and judgment skills in order to abstract accurate, reliable clinical information on established quality measures for tracking, trending and reporting.</li><li>
As appropriate, specializes in data management for assigned service lines or programs to support required outcomes and certifications.</li><li>
Uses continuous quality improvement tools and methodologies to ensure data integrity of the performance improvement related databases.</li><li>
Maintains current knowledge and changes regarding CMS and the Joint Commission standard requirements for data management.</li><li>
Works collaboratively with the team to identify, measure, assess and improve patient care quality and safety, across assigned service lines or programs.</li><li>
Analyzes confidential patient healthcare records by reviewing pertinent documentation, interpreting clinical data, and identifying variation in care or utilization based on research, clinical knowledge of disease processes, and appropriate treatment modalities. Extracts relevant data, summarizes findings, and maintains accurate records of all reviews performed.
</li><li>Analyzes and trends the results of monitoring activities by service, department, or provider under the direction of program leadership or designee.</li><li>
Creates, analyzes, and distributes reports for Committee and leadership to support performance improvement and provider quality initiatives.</li><li>
Maintains confidential databases and ensures timely reporting to regulatory agencies.</li><li>
Ensures data integrity by the utilization of the Inter Rater Reliability (IRR) validation process.</li><li>
Demonstrates working knowledge of evidence-based quality measures and the ability to abstract data according to regulatory guidelines.
</li><li>Performs all other related job duties as assigned.</li><li>
Develops, reports, and analyzes omni-channel contact center and business metrics to monitor progress against targets and goals.</li><li>
Develops and generates queries, scripted and unscripted reports as directed and delivers dashboard results at various management levels.</li><li>
Provides administrative level support for all systems/applications, updates and functionality, including attending various training sessions to stay current on trends, system capabilities, and releases.</li><li>
Identifies key data points and helps develop outcome monitors for the contact center that drive first call resolution, patient satisfaction, transactional accuracy, and quality. In response to data collected from these service monitors, develops interventions to improve or sustain quality of care and customer satisfaction.</li></ul> 
 
Experience
Generally requires 3 to 5 years of related experience.
Call-Center experience in healthcare setting highly preferred. 
 
Education
High school diploma is required. Bachelor's degree in related field is strongly preferred. 
 
Credentials
Valid license or certification is required as needed, based on the job or specialty.
Jackson Health System is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.</div>

Contact Center Analyst, Jackson Health System, FT, Days

Explore 101+ Business analyst must know preferp in Miami this April. Find roles across top companies and apply now to boost your career.