business development executive Jobs in Islamabad

business development executive

business development manager Jobs in Islamabad

business development manager

business development officer Jobs in Islamabad

business development officer

business operations - opportunity team lead Jobs in Islamabad

business operations - opportunity team lead

analyst - us operations Jobs in Islamabad

analyst - us operations

business operations opportunity team lead

Zones

<div>Description 
 
 
Company Overview: 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
Position Overview:
The Team Lead Senior Service Operations plays a critical role in supporting the delivery of global services projects within the EMEA region. This role requires working closely with the Head of Operations and other team leads to ensure the overall governance, standards, and successful execution of projects and services. As an integral support role within a growing function, the candidate will also be responsible for managing junior staff as the EMEA business expands. 
What you&rsquo;ll do as a Team Lead Service Operations Governance:
Employees employed in the role of Team Lead Service Operations Governance shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Oversee an active portfolio of projects, working closely with project and portfolio managers to ensure successful project and service delivery.</li><li>
Proactively review and improve existing governance frameworks.</li><li>
Improve and maintain live project and portfolio dashboards for accurate, up-to-date reporting.</li><li>
Define and implement methodologies and processes for risk management, change control, and quality assurance.</li><li>
Maintain and update a continuous improvement plan aligned with wider department initiatives.</li><li>
Manage the onboarding and offboarding of projects and services.</li><li>
Oversee resource utilization and identify gaps and issues in advance.</li><li>
Support the onboarding and development of new PM &amp; PMO staff within the business.</li><li>
Help Zones grow within the services space by increasing its footprint across EMEA.</li></ul> 
What you will bring to the team:
Required Experience:<ul><li>
Minimum 5 years of experience leading PMO initiatives.</li><li>
Proven experience in project governance roles.</li><li>
Strong knowledge of quality control and assurance methodologies and practices.</li><li>
Comfortable with managing data and adopting new toolsets.</li><li>
A meticulous attitude ensuring processes are followed correctly at every step.</li><li>
Familiarity and understanding of standard project management frameworks.</li><li>
Demonstrable experience in process improvement to support a growing organization.</li><li>
Strong understanding of finance fundamentals.</li><li>
A self-starter with the ability to use initiative and work independently.</li><li>
Ability to adapt to change in a fast-paced environment.</li><li>
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.</li><li>
Ability to work European business hours.</li></ul>
Preferred Experience:<ul><li>
2 years of experience working for a global organization.</li><li>
2 years of experience in a project delivery role (Project Manager/Coordinator).</li><li>
Understanding of IT services and field services.</li><li>
Previous experience managing small teams.</li></ul> 
Zones offers a comprehensive Benefits package
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Shift Timings: 2:00 PM &ndash; 10:30 PM (Pakistan time)</div>

Business Operations - Opportunity Team Lead

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 The Team Lead Senior Service Operations plays a critical role in supporting the delivery of global services projects within the EMEA region. This role requires working closely with the Head of Operations and other team leads to ensure the overall governance, standards, and successful execution of projects and services. As an integral support role within a growing function, the candidate will also be responsible for managing junior staff as the EMEA business expands.
 
 
 What you&rsquo;ll do as a Team Lead Service Operations Governance:
 
 
 Employees employed in the role of Team Lead Service Operations Governance shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Oversee an active portfolio of projects, working closely with project and portfolio managers to ensure successful project and service delivery.
 </li>
 <li>
 Proactively review and improve existing governance frameworks.
 </li>
 <li>
 Improve and maintain live project and portfolio dashboards for accurate, up-to-date reporting.
 </li>
 <li>
 Define and implement methodologies and processes for risk management, change control, and quality assurance.
 </li>
 <li>
 Maintain and update a continuous improvement plan aligned with wider department initiatives.
 </li>
 <li>
 Manage the onboarding and offboarding of projects and services.
 </li>
 <li>
 Oversee resource utilization and identify gaps and issues in advance.
 </li>
 <li>
 Support the onboarding and development of new PM &amp; PMO staff within the business.
 </li>
 <li>
 Help Zones grow within the services space by increasing its footprint across EMEA.
 
 
 </li>
 </ul>
 
 Required Experience
 
 
 
 What you will bring to the team:
 
 
 <ul>
 <li>
 Minimum 5 years of experience leading PMO initiatives.
 </li>
 <li>
 Proven experience in project governance roles.
 </li>
 <li>
 Strong knowledge of quality control and assurance methodologies and practices.
 </li>
 <li>
 Comfortable with managing data and adopting new toolsets.
 </li>
 <li>
 A meticulous attitude ensuring processes are followed correctly at every step.
 </li>
 <li>
 Familiarity and understanding of standard project management frameworks.
 </li>
 <li>
 Demonstrable experience in process improvement to support a growing organization.
 </li>
 <li>
 Strong understanding of finance fundamentals.
 </li>
 <li>
 A self-starter with the ability to use initiative and work independently.
 </li>
 <li>
 Ability to adapt to change in a fast-paced environment.
 </li>
 <li>
 Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
 </li>
 <li>
 Ability to work European business hours.
 
 
 </li>
 </ul>
 
 Preferred Experience
 
 
 
 <ul>
 <li>
 2 years of experience working for a global organization.
 </li>
 <li>
 2 years of experience in a project delivery role (Project Manager/Coordinator).
 </li>
 <li>
 Understanding of IT services and field services.
 </li>
 <li>
 Previous experience managing small teams.
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Shift Timings: 2:00 PM &ndash; 10:30 PM (Pakistan time)
</div>

Mobilink Bank

<div>
 
 
 Department:
 
 Lead HR Business Partner - Branch Banking Network
 
 
 
 Reports To:
 
 Chief People Officer
 
 
 
 Job Grade: SVP
 
 
 
 
 Total Position:
 
 01
 
 
 
 Location:
 
 Head Office
 
 
 
 
 
 
 What is Lead HR Business Partner - Branch Banking Network (MMBL)?
 
 
 
 As the Lead HRBP for the Branch Banking Network, you will serve as the primary strategic link between the Head of HR, Chief Business Officer and the nationwide branch operations. You will lead a team of regional HRBPs to drive consistent people priorities that enable business performance across all territories. This role is a senior advisor to Regional Business Heads, ensuring that HR strategies are not only aligned with operational needs but are also driving a unified culture and high-performance standards across the entire bank network.
 
 
 
 
 
 
 What Lead HR Business Partner - Branch Banking Network Does?
 
 
 <ul>
 <li>
 Oversee the nationwide HRBP function for the branch network, ensuring regional HR interventions in staffing, retention, and performance are synchronized with the Bank&rsquo;s overall strategic goals.
 </li>
 <li>
 Lead macro-level workforce analytics to identify capacity gaps and collaborate with senior leadership on long-term manpower strategies.
 </li>
 <li>
 Drive the integrity of the performance management cycle and succession planning across the network, ensuring top talent is identified and developed for leadership roles.
 </li>
 <li>
 Lead large-scale transformation programs, including digital adoption and customer-centric culture shifts, acting as a key change agent for the bank.
 </li>
 <li>
 Act as an escalation point for complex employee relations matters and partner with Legal and Compliance to ensure the entire network adheres to labor laws and internal policies.
 </li>
 <li>
 Analyse and consolidate regional workforce metrics&mdash;including attrition trends, headcount costs, and engagement levels&mdash;to deliver strategic insights that inform business reviews and executive decision-making.
 </li>
 <li>
 Lead, mentor, and build the capability of regional HRBPs, ensuring high-quality HR delivery and consistent policy application across all regions.
 </li>
 <li>
 Work in close coordination with the Human Resources Department, the Chief People Officer and the Chief Business Officer to ensure people strategies are aligned with the Bank's strategic vision
 </li>
 </ul>
 
 
 
 
 
 What are we looking for and what does it take to be the Lead HRBP?
 
 
 
 
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Master&rsquo;s degree in Human Resources, Business Administration, or a related field.
 </li>
 <li>
 10&ndash;12 years of progressive HR experience, with at least 4&ndash;5 years in a senior HRBP or HR Leadership role.
 </li>
 <li>
 Extensive experience managing HR for a large-scale distributed workforce, specifically within branch banking or retail financial services.
 </li>
 <li>
 Expert-level understanding of banking operations, labor laws, and the local regulatory environment.
 </li>
 </ul>
 
 
 
 
 
 Essential Skills:
 
 
 <ul>
 <li>
 Proven ability to influence and partner with senior and executive leadership.
 </li>
 <li>
 Experience in managing and developing a team of HR professionals across different locations.
 </li>
 <li>
 High proficiency in HR reporting and using data to drive national-level people strategies.
 </li>
 <li>
 Superior negotiation and problem-solving skills to handle high-stakes disciplinary or organizational issues.
 </li>
 </ul>
 
 
 
 
 
 Desirable Skills:
 
 
 <ul>
 <li>
 Experience leading organizational design or large-scale transformation initiatives.
 </li>
 <li>
 Strong reputation for integrity and professional judgment in fast-paced environments.
 </li>
 <li>
 Willingness to travel across the national branch network as required to maintain high-touch leadership.
 </li>
 </ul>
 
 
 
 
 
 About MMBL:
 
 
 
 Mobilink Microfinance Bank Ltd. is providing banking services to over 48 million registered users including 20+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 114 branches and 270,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan instalments), mobile wallets, insurance, G2P, B2B &amp; B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.
 
 
 
 
 
 
 Why Join MMBL?
 
 
 
 This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change. Our team is committed to empowering millions with the tools necessary to succeed in the digital age, and we're looking for a talented individual to join us in this endeavour.
 
</div>

Lead HR Business Partner - Branch Banking Network

jobsfind.pk

Position: Business Operations Manager (Retired Military Officer Preferred) Location: IslamabadWe are seeking a retired military officer (Major or Captain) with strong leadership and operational experience to join our organization in a key business operations role.Key Responsibilities:<ul><li>Oversee and manage day-to-day business operations</li><li>Lead and supervise operational teams</li><li>Implement systems, processes, and discipline for efficiency</li><li>Drive business growth and performance</li><li>Ensure compliance with company policies and operational standards</li></ul>Ideal Candidate Profile:<ul><li>Retired Major or Captain from the Army, Navy, or Air Force</li><li>Strong leadership, discipline, and team-management skills</li><li>Experience in operations, administration, or logistics</li><li>Ability to work in a corporate and business environment</li><li>Strong communication and decision-making skills</li></ul>Location: Islamabad PakistanJob Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthWork Location: In person

Retired Major / Captain for Business Operations handling

Inbox Business Technologies

<div>Inbox Business Technologies is looking for a Sales Analyst, who will support business development and sales operations by driving lead generation, opportunity management, and customer engagement across international markets. The role requires close coordination with internal stakeholders, strong analytical skills, and a customer-centric mindset to support revenue growth and long-term client relationships.
Employment Type: Full-time employment<h3 class="jobSectionHeader">
Responsibilities</h3><ul>
<li>Support international business development and sales activities</li>
<li>Generate and qualify leads and convert prospects into opportunities and business cases</li>
<li>Engage with internal stakeholders to fulfill customer requirements</li>
<li>Develop technical and commercial proposals with stakeholder support</li>
<li>Manage assigned accounts and support customer success activities</li>
<li>Ensure customer satisfaction and long-term relationship management</li>
<li>Execute sales outreach efforts across multiple channels</li>
<li>Conduct market research and suggest sales alignment strategies</li>
<li>Analyze customer behavior and provide actionable insights</li>
<li>Track technology trends and competitive market dynamics</li>
<li>Participate in sales process optimization initiatives</li>
<li>Manage end-to-end sales cycles using CRM tools</li>
<li>Demonstrate strong time management and prioritization skills</li>
<li>Collaborate effectively within cross-functional teams</li>
<li>Maintain a strong customer-focused approach</li>
</ul>
Requirements<ul>
<li>
Bachelor&rsquo;s degree (Business, Management, IT, Engineering, or related field)</li>
<li>Upto 4 years of experience in related field.</li>
<li>Strong communication and stakeholder coordination skills</li>
<li>Analytical mindset with ability to convert data into insights</li>
<li>Understanding of international sales processes and CRM systems</li>
<li>Ability to work in a fast-paced, target-driven environment</li>
<li>Strong teamwork and collaboration skills</li>
<li>Excellent organizational and time management abilities</li>
</ul><h3 class="jobSectionHeader">
Preferred Attributes</h3><ul>
<li>Exposure to international markets or B2B sales environments</li>
<li>Familiarity with technology, IT services, or consulting sales</li>
<li>Proactive, detail-oriented, and solution-focused mindset</li>
<li>Familiarity with;</li>
<li><ul><li>CRM systems for managing leads, opportunities, and sales cycles</li>
<li>Spreadsheet tools for number crunching, pricing, and analysis</li>
<li>Presentation tools for business cases and client presentations</li>
<li>Document tools for proposals, commercial documents, and reports</li>
<li>Reporting and analytics tools for sales insights and performance tracking</li>
<li>Communication and collaboration tools for internal and client coordination</li>
<li>Market research and prospecting tools for industry and competitor analysis</li>
</ul></li>
</ul><h3 class="jobSectionHeader">Equal Opportunity &amp; Inclusion</h3>
We are proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, gender identity or expression, national origin, age, disability, genetic information, or pregnancy.
At Inbox Business Technologies, we celebrate diversity and strive to create an inclusive space where every team member is valued. We strongly encourage applicants from underrepresented backgrounds to apply and contribute their unique ideas, experiences, and voices to a company that believes in equality and embraces new ways of thinking.</div>

Sales Analyst - International Sales

AlHaadi Mobilya (SMC-PVT) Ltd

Job Title: Corporate Sales ManagerLocation: Enza Home, Islamabad Department: Sales Employment Type: Full-TimeAbout Enza HomeEnza Home is an internationally recognized furniture and home d&eacute;cor brand known for contemporary designs, superior craftsmanship, and a luxury customer experience. We are looking for a results-driven Corporate Sales Manager to lead and grow our B2B and corporate sales segment in Islamabad and surrounding areas.Job DescriptionThe Corporate Sales Manager will be responsible for developing and executing strategies to acquire and maintain corporate clients, including hospitality, real estate, interior designers, developers, and institutional accounts. This role requires strong leadership, business development skills, and the ability to deliver high-value solutions.Key Responsibilities<ul><li>Develop and execute a corporate sales strategy to achieve revenue and growth targets</li><li>Identify and acquire new corporate clients, including hotels, real estate projects, offices, and institutional accounts</li><li>Build and maintain long-term relationships with interior designers, architects, developers, and contractors</li><li>Lead negotiations and close high-value B2B sales deals</li><li>Prepare proposals, presentations, and quotations tailored to client needs</li><li>Collaborate with showroom, design, and operations teams to ensure smooth execution of projects</li><li>Monitor and analyze corporate sales performance, market trends, and competitor activity</li><li>Manage a corporate sales team (if applicable), providing coaching, training, and support</li><li>Represent Enza Home at industry events, exhibitions, and networking functions</li></ul>Requirements &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Sales, or related field</li><li>5+ years of experience in corporate sales, B2B sales, or key account management</li><li>Experience in furniture, interiors, real estate, or luxury retail is a strong advantage</li><li>Proven track record of achieving and exceeding corporate sales targets</li><li>Strong negotiation, communication, and presentation skills</li><li>Strategic thinker with excellent relationship-building capabilities</li><li>Proficiency in MS Office and CRM tools</li><li>Willingness to travel locally and meet clients on-site</li></ul>What We Offer<ul><li>Competitive salary with performance-based incentives and commission</li><li>Opportunity to work with a global luxury furniture brand</li><li>Exposure to high-value corporate and project-based sales</li><li>Professional development and leadership growth opportunities</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

Corporate Sales Manager

Circles

<div>
 
 
 About Us
 
 
 
 Founded in 2014,&nbsp;Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.
 
 
 &nbsp;
 
 
 Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&amp;), AT&amp;T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.
 
 
 &nbsp;
 
 
 Besides its SaaS business, Circles operates three other distinct businesses:
 
 
 &nbsp;
 
 <ul>
 <li>
 Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles&rsquo; SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
 </li>
 </ul>
 
 &nbsp;
 
 <ul>
 <li>
 Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
 </li>
 </ul>
 
 &nbsp;
 
 <ul>
 <li>
 Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.
 </li>
 </ul>
 
 &nbsp;
 
 
 Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.
 
 
 &nbsp;
 
 
 &nbsp;
 
 
 
 About the Role
 
 
 
 &nbsp;
 
 
 We are seeking a results-driven, customer-obsessed leader to build and scale the Customer Service &amp; Operations function for a newly launching digital telco brand in the MENA region. This is a foundational leadership role responsible for delivering exceptional customer experiences, driving operational rigor, and embedding customer-centricity into every part of the business.
 
 
 The ideal candidate brings deep experience in CX strategy, digital operations, and service design, with a proven track record of leading high-performing teams in fast-paced digital consumer or B2C telco environments.
 
 
 &nbsp;
 
 
 &nbsp;
 
 
 
 What you will be doing
 
 
 
 &nbsp;
 
 <ul>
 <li>
 
 
 Lead end-to-end Customer Operations:
 
 
 Oversee the full customer lifecycle, from onboarding to issue resolution, ensuring every customer touchpoint is optimized for speed, simplicity, and satisfaction.
 </li>
 <li>
 
 
 Design and scale service models:
 
 
 Design scalable, digital-first service operations leveraging chatbots, AI-assisted support tools, self-service journeys, and CRM platforms to reduce customer friction and increase resolution rates.
 </li>
 <li>
 
 
 Deliver on key customer metrics:
 
 
 Drive measurable improvements in CSAT, NPS, TAT, first-contact resolution and other customer metrics, ensuring alignment with business KPIs / OKRs
 </li>
 <li>
 
 
 Operational transformation:
 
 
 Collaborate with the Circles Digital Advisory &amp; Support Services (&ldquo;DASS&rdquo;) Customer Services &amp; Operations teams to design and implement policies, processes and controls that improve service delivery, while management vendor performance, SLAs and compliance standards; as well as delivering on key CX transformation initiatives
 </li>
 <li>
 
 
 Cross-functional collaboration:
 
 
 Collaborate closely with the country operations team to ensure seamless execution of service initiatives and customer-impacting programs
 </li>
 <li>
 
 
 Build and lead a high-performing team:
 
 
 Recruit, mentor, and empower a lean, agile operations team that thrives on data, accountability and efficiency-first thinking
 </li>
 </ul>
 
 &nbsp;
 
 
 &nbsp;
 
 
 
 What we are looking for
 
 
 
 &nbsp;
 
 <ul>
 <li>
 15+ years of leadership experience in customer service, CX, and operations within consumer-facing (B2C) industries, such as telecom, fintech, e-commerce, or digital tech
 </li>
 <li>
 Proven success leading large, distributed teams (25+ FTEs and / or BPO agents) across operational and customer support functions
 </li>
 <li>
 Strong understanding of CX lifecycle management and success in improving customer satisfaction
 
 (NPS, CSAT, CES)
 
 through both strategy and execution
 </li>
 <li>
 Demonstrated ability to manage complex programs, large-scale transformation projects, and third-party service/vendor ecosystems
 </li>
 <li>
 Excellent stakeholder management and communication skills, with demonstrated ability to manage senior stakeholders
 </li>
 <li>
 Experience designing and managing AI-enabled service journeys, automation tools, and digital support platforms strongly preferred
 </li>
 <li>
 Ability to thrive in high-growth, fast-paced environments with a startup mindset strongly preferred
 </li>
 <li>
 Deep operational mindset with experience in LEAN / Six Sigma or other continuous improvement frameworks strongly preferred
 </li>
 <li>
 Prior experience in the MENA region and knowledge of local consumer dynamics and habits is strongly preferred
 </li>
 </ul>
 
 &nbsp;
 
 
 &nbsp;
 
 
 Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.
 
 
 &nbsp;
 
 
 To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.
 
 
 &nbsp;
 
 
 Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.
 
</div>

Head of Customer Service & Operations, Digital Brand (MENA)

Explore 741+ Business operations opportunity team lead in Islamabad this January. Find roles across top companies and apply now to boost your career.

741 business operations opportunity team lead jobs IN Islamabad

Business Operations - Opportunity Team Lead

Business Operations - Opportunity Team Lead

Lead HR Business Partner - Branch Banking Network

Retired Major / Captain for Business Operations handling

Sales Analyst - International Sales

Corporate Sales Manager

Head of Customer Service & Operations, Digital Brand (MENA)