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business process engineer

Berkshire Hathaway GUARD Insurance Companies

<div>Overview:
<p>
Good things are happening at Berkshire Hathaway GUARD Insurance Companies. We provide Property &amp; Casualty insurance products and services through a nationwide network of independent agents and brokers. Our companies are all rated A+ &ldquo;Superior&rdquo; by AM Best (the leading independent insurance rating organization) and ultimately owned by Warren Buffett&rsquo;s Berkshire Hathaway group &ndash; one of the financially strongest organizations in the world! Headquartered in Wilkes-Barre, PA, we employ over 1,000 individuals (and growing) and have offices across the country. Our vision is to be the leading small business insurance provider nationwide.</p><div></div><div><br>
Founded upon an exceptional culture and led by a collaborative and inclusive management team, our company&rsquo;s success is grounded in our core values: accountability, service, integrity, empowerment, and diversity. We are always in search of talented individuals to join our team and embark on an exciting career path!</div><div></div><div><b><br>
Benefits:</b></div><div></div><div><br>
We are an equal opportunity employer that strives to maintain a work environment that is welcoming and enriching for all. You&rsquo;ll be surprised by all we have to offer!</div><br>
<div></div><ul><li>
Competitive compensation</li><li>
Healthcare benefits package that begins on first day of employment</li><li>
401K retirement plan with company match</li><li>
Enjoy generous paid time off to support your work-life balance plus 9 &frac12; paid holidays</li><li>
Up to 6 weeks of parental and bonding leave</li><li>
Hybrid work schedule (3 days in the office, 2 days from home)</li><li>
Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation)</li><li>
Tuition reimbursement after 6 months of employment</li><li>
Numerous opportunities for continued training and career advancement</li><li>
And much more!</li></ul>
Responsibilities:
<div>
Build smarter workflows. Drive meaningful change. Shape the future of insurance operations.</div><div></div><div><div><br>
We are currently seeking a <b>Business Process Engineer</b> to help transform how work gets done across our Property &amp; Casualty (P&amp;C) insurance organization. In this role, you will analyze, design, and optimize end‑to‑end workflows that power our core operations - working at the intersection of business, technology, and data to deliver measurable improvements in efficiency, quality, and experience.</div><div></div><div><br>
This is a highly visible, cross‑functional role for someone who thrives on problem‑solving, brings a strong sense of ownership, and enjoys turning complexity into clarity.</div><h3 class="jobSectionHeader"><b>
What You&rsquo;ll Do</b></h3><h4 class="jobSectionHeader"><b>
Process Analysis &amp; Optimization</b></h4><ul><li>
Map and document current‑state processes across core and supporting P&amp;C insurance functions.</li><li>
Perform root‑cause analysis to identify operational friction, inefficiencies, handoff issues, and sources of waste or leakage.</li><li>
Design future‑state workflows that reduce manual effort, improve cycle time, and enhance quality.</li><li>
Apply continuous improvement methodologies to deliver tangible, measurable outcomes.</li></ul><h4 class="jobSectionHeader"><b>
Data &amp; Performance Insights</b></h4><ul><li>
Analyze operational performance metrics including cycle time, throughput, productivity, severity, leakage, quality, and customer experience indicators.</li><li>
Partner with data teams to interpret trends, surface insights, and prioritize improvement opportunities.</li></ul><h4 class="jobSectionHeader"><b>
Technology &amp; Automation Enablement</b></h4><ul><li>
Collaborate with Technology and Product teams to define business requirements for system enhancements and workflow solutions.</li><li>
Identify and assess opportunities for automation, including RPA, AI/ML, straight‑through processing, and digital self‑service.</li><li>
Support user acceptance testing (UAT) and ensure operational readiness for new releases.</li></ul><h4 class="jobSectionHeader"><b>
Cross‑Functional Collaboration</b></h4><ul><li>
Partner closely with business leaders, managers, and frontline teams to understand pain points and opportunities.</li><li>
Facilitate process discovery sessions, workshops, and working sessions.</li><li>
Act as a bridge between business and technical teams, ensuring solutions align with enterprise strategy.</li></ul><h4 class="jobSectionHeader"><b>
Change Management &amp; Implementation</b></h4><ul><li>
Develop rollout plans, training materials, and communications to support adoption.</li><li>
Monitor post‑implementation performance and refine solutions as needed.</li><li>
Embed changes into standard operating procedures and governance frameworks.</li></ul></div><br>
<div></div>
Qualifications:
<div><b>
Required</b></div><ul><li>
Bachelor&rsquo;s degree in Business, Operations, Engineering, Data &amp; Analytics, or related field.</li><li>
3 plus years of experience in process improvement, business analysis, or operations in P&amp;C insurance <b>is</b> required</li><li>
Proven experience with process mapping tools (e.g., Visio, Miro).</li><li>
Strong analytical and problem‑solving skills, including working with operational data.</li><li>
Exceptional communication skills and ability to collaborate at all levels.</li></ul><div><b>
Preferred</b></div><ul><li>
Experience with core insurance platforms&mdash;policy, claims, billing.</li><li>
Experience using Power BI and SQL to analyze operational data, develop performance dashboards, and support data‑driven process improvement initiatives</li><li>
Familiarity with RPA, workflow automation, or AI/ML applications in insurance.</li><li>
Exposure to regulatory and compliance requirements in P&amp;C insurance.</li><li>
Experience with Lean, Six Sigma, or continuous improvement methodologies (certification a plus).</li><li>
Experience supporting Agile teams (Scrum, Kanban)</li></ul><div><b>
*Applicants must be authorized to work in the U.S. without current or future sponsorship needs*</b></div><div></div><div><b><br>
Salary Range</b></div><div>
$100,000.00-$150,000.00. In this role, you may be eligible to receive a short-term performance incentive bonus.</div><div></div><div><br>
The successful candidate is expected to work in one of our offices 3 days per week and also be available for travel as required. The annual base salary range posted represents a broad range of salaries around the U.S. and is subject to many factors including but not limited to credentials, education, experience, geographic location, job responsibilities, perf</div><div>
ormance, skills and/or training.</div><div></div><div><b><br>
Ready to Make an Impact?</b></div><div></div><div><div><br>
If you&rsquo;re excited about improving how work gets done and want to help shape the future of P&amp;C insurance operations, we&rsquo;d love to hear from you.</div><div></div><div><br>
Apply now and bring your process expertise, curiosity, and drive to a role where your ideas turn into real results.</div></div></div><div></div>

Business Process Engineer

MongoDB

<div><p>We are looking for a highly skilled Cloud Security Engineer that will help us design, implement, and manage security solutions at scale. In this role, you will collaborate with cross-functional teams to enhance our overall cloud security posture and implement pragmatic solutions to hard security problems.</p>
<p>
We are looking to speak to candidates who are based on the East Coast of the US for our hybrid working model.</p>
<h3 class="jobSectionHeader"><b>
Responsibilities</b></h3>
<ul><li>Secure cloud environments across AWS, Azure, and GCP with a focus on IAM, preventative controls, and resource permissions</li>
<li>Automate the deployment and maintenance of security solutions and tooling using Terraform, CloudFormation, and Python</li>
<li>Drive our enterprise cloud strategy in order to empower the business while protecting critical assets and data with appropriate security measures</li>
<li>Design and implement security solutions to address gaps in the organization's cloud security posture</li>
<li>Conduct security assessments on cloud services, identifying misconfigurations, excessive permissions, and potential risks</li>
<li>Partner with detection engineering and incident response teams to create new alerting and investigation capabilities</li>
<li>Provide subject matter expertise to support cross-functional teams in the deployment and management of their cloud services and solutions</li>
</ul><h3 class="jobSectionHeader"><b>Requirements</b></h3>
<ul><li>At least 5 years of Cloud Security experience</li>
<li>Subject matter expertise in securing infrastructure at scale in an enterprise environment in AWS and preferably one additional cloud provider (Azure or GCP)</li>
<li>Strong understanding of IAM and data protection in cloud environments</li>
<li>Experience using infrastructure-as-code, such as CloudFormation and Terraform, to deploy and manage solutions in cloud environments</li>
<li>Experience with using scripting languages such as Python and/or orchestration tools such as Tines to automate and integrate different components and/or services</li>
<li>The ability to perform security reviews of architectures and products, identify gaps and weaknesses present, and recommend controls to address them</li>
<li>Experience helping to craft and deliver policies to drive the organization's security posture forward</li>
<li>The ability to convey complex technical issues to a variety of audiences of different levels of technical expertise and experience</li>
<li>Enthusiasm about partnering with stakeholders across the business to deliver impactful solutions for the wider company</li>
<li>Comfortable working in a team and providing constructive, actionable feedback as needed</li>
</ul><h3 class="jobSectionHeader"><b>Nice to Have</b></h3>
<ul><li>Kubernetes and container security experience</li>
<li>Experience with security incident response in cloud environments</li>
<li>Experience with CSPM tooling</li>
<li>Cloud Provider Certifications, such as AWS Certified Solutions Architect, AWS Certified Security Specialty, Google Associate Cloud Engineer, Google Professional Cloud Security Engineer, Microsoft Azure Administrator Associate, and/or Microsoft Azure Security Engineer Associate</li>
<li>Infrastructure Automation Certifications from Hashicorp</li>
</ul><h3 class="jobSectionHeader"><b>Special Requirement</b></h3>
<ul><li>Be a US Citizen</li>
</ul><h3 class="jobSectionHeader"><b>About MongoDB</b></h3>
<p>
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB's unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.</p>
<p>
With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we're powering the next era of software.</p>
<p>
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It's what makes us MongoDB.</p>
<p>
To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB, and help us make an impact on the world!</p>
<p>
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.</p>
<p>
MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</p>
<p>
Req ID: 1273371610</p></div>

Senior Cloud Security Engineer

James Search Group

<div>
 <p>
  <strong>
   AI/ML Engineer
  </strong>
 </p>
 <p>
  <strong>
   Location:
  </strong>
  New York, NY
 </p>
 <p>
  <strong>
   Compensation:
  </strong>
  $135,000 &ndash; $175,000 base + bonus + full benefits, (401(k), and more)
 </p>
 <p>
  <strong>
   Industry:
  </strong>
  Global P&amp;C Insurance
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the role and the company.
  </strong>
 </p>
 <p>
  James Search Group is working closely with a top-tier global property &amp; casualty insurance carrier to identify an
  <strong>
   AI/ML Engineer
  </strong>
  to join their enterprise Data and Artificial Intelligence division. This team is driving innovation across the business by developing and scaling AI capabilities that unlock new value and improve decision-making across underwriting, claims, and customer engagement.
 </p>
 <p>
  <br/>
 </p>
 <p>
  As an AI/ML Engineer, you'll collaborate with senior team members to build, refine, and deploy predictive models and intelligent systems. The ideal candidate is skilled in analytics, curious by nature, and passionate about transforming complex data into practical solutions that deliver measurable business impact.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Support the development and deployment of AI/ML models&mdash;including classification, forecasting, uplift and propensity modeling, and foundational model tuning.
  </li>
  <li>
   Collaborate with cross-functional teams to identify use cases where data science can enhance operational efficiency and business performance.
  </li>
  <li>
   Partner with business, IT, and strategy teams to ensure AI models are scalable, impactful, and aligned with organizational goals.
  </li>
  <li>
   Communicate analytical findings clearly to stakeholders with varying levels of technical knowledge.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Master&rsquo;s degree in Data Science, Statistics, Mathematics, Computer Science, or a related quantitative discipline; Ph.D. a plus.
  </li>
  <li>
   Minimum of 2 years&rsquo; experience applying advanced analytics methods (e.g., decision trees, logistic regression, neural networks, random forests).
  </li>
  <li>
   Proficiency in R or Python for analytics and model development, including work with both structured and unstructured data.
  </li>
  <li>
   Proven ability to manage and integrate large, complex datasets and an understanding of end-to-end data modeling processes.
  </li>
  <li>
   Strong written and verbal communication skills with the ability to connect technical outputs to business strategy.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Preferred Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Internship or project experience in machine learning, AI engineering, or related roles&mdash;especially in insurance or financial services.
  </li>
  <li>
   Familiarity with actuarial concepts or insurance-specific data models.
  </li>
  <li>
   Enthusiastic about continued learning in AI/ML and staying current with new tools and methodologies.
  </li>
  <li>
   Comfortable in a collaborative, fast-paced, and agile working environment.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  This is a unique opportunity to grow your career with a highly respected organization investing in next-generation analytics.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Apply today
  </strong>
  to help reshape the future of insurance through data and AI innovation.
 </p>
</div>


Machine Learning Engineer

NavitasPartners

<div><h1 class="jobSectionHeader"><b>Senior Python Backend&ndash;Heavy Full Stack AI Engineer (LangGraph)</b></h1>
<p><b>
Location -</b> New York City</p>
<h2 class="jobSectionHeader"><b>
Role Overview</b></h2>
<p>
We are seeking a <b>Senior Python Backend&ndash;Heavy Full Stack AI Engineer</b> with hands-on experience in <b>LangGraph and agentic AI systems</b>.</p>
<p>
This role focuses on building production-grade AI agents and workflows on top of enterprise datasets and internal applications. The ideal candidate is execution-focused and capable of delivering immediate impact.</p>
<p></p>
<h2 class="jobSectionHeader"><b>Core Responsibilities</b></h2>
<ul>
<li><p>Build and deploy AI agents using <b>LangGraph</b></p>
</li>
<li><p>Develop backend-heavy AI systems using <b>Python + FastAPI</b></p>
</li>
<li><p>Implement:</p>
<ul>
<li><p>RAG pipelines</p>
</li>
<li><p>Text-to-SQL systems</p>
</li>
<li><p>Prompt-engineered agent workflows</p>
</li>
<li><p>Business data summarization tools</p>
</li>
</ul></li><li><p>Integrate AI capabilities into enterprise applications</p>
</li>
<li><p>Work with structured datasets (PostgreSQL)</p>
</li>
<li><p>Collaborate with business stakeholders</p>
</li>
<li><p>Contribute to frontend updates when required (TypeScript)</p>
</li>
</ul><p></p><h2 class="jobSectionHeader"><b>Required Technical Skills</b></h2>
<h3 class="jobSectionHeader"><b>Backend (Primary Focus)</b></h3>
<ul>
<li><p>Strong Python proficiency</p>
</li>
<li><p>FastAPI experience</p>
</li>
<li><p>Strong SQL skills</p>
</li>
<li><p>PostgreSQL experience</p>
</li>
<li><p>API design &amp; production architecture experience</p>
</li>
</ul><h3 class="jobSectionHeader"><b>AI / Agentic Frameworks (Critical)</b></h3>
<ul>
<li><p>Hands-on <b>LangGraph</b> experience</p>
</li>
<li><p>Strong understanding of:</p>
<ul>
<li><p>Agent orchestration</p>
</li>
<li><p>Prompt engineering</p>
</li>
<li><p>RAG architectures</p>
</li>
<li><p>Text-to-SQL pipelines</p>
</li>
</ul></li><li><p>Experience building production-ready AI agents</p>
</li>
</ul><h3 class="jobSectionHeader"><b>Frontend (Secondary)</b></h3>
<ul>
<li><p>Working knowledge of TypeScript</p>
</li>
<li><p>Ability to support UI changes when required</p></li></ul></div>

Senior Python Backend–Heavy Full Stack AI Engineer - 26-02001

Amazon.com

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
Amazon Advertising is the earth&rsquo;s most customer centric advertising program and is dedicated to driving measurable outcomes for brand advertisers, agencies, authors, and entrepreneurs. Our ad solutions&mdash;leverage Amazon&rsquo;s innovations and insights to find, attract, and engage intended audiences throughout their daily journeys.<br>
All Amazon teams and businesses, from Prime delivery to AWS, are guided by four key tenets: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. What unites Amazonians across teams and geographies is that we are all striving to delight our customers and make their lives easier. The scope and scale of our mission drives us to seek diverse perspectives, be resourceful, and navigate through ambiguity.<br>
By working together on behalf of our customers, we are building the future one innovative product, service, and idea at a time. Are you ready to embrace the challenge? Come build the future with us.<br>
Amazon Advertising is looking for a Business Intelligence Engineer who can work in a fast paced, data-driven environment. The selected candidate will have a passion for making data driven decisions.
<br>
<br>
Successful attributes include the ability to be an effective communicator to various audiences, the capacity to remain flexible and adept at learning new tools, and the facility to implement new systems within a team atmosphere. Our environment is deadline driven and fast paced and therefore requires detail-oriented individuals comfortable interacting or working with multiple teams (business and technical).<br>
<br>
As you further your career as a Business Intelligence Engineer in Amazon Advertising, you will focus on improving corporate reporting frameworks and data visualization. You will analyze performance data, discover and solve real world problems and build metrics and business cases to improve decision making. We are focused on your success and want to build strong leaders within Amazon Advertising. You can expect to leverage your analytical skills and have full ownership of the projects you work on.<br>
<br>
Responsibilities may include:
<br>
<ul><li>Day to Day operations reporting.
</li><li>Work with teams from across Amazon to improve data quality within their respective products and platforms</li><li>Identify root causes of data issues and develop solutions</li><li>Work with software developers / data engineers to improve data quality on our state-of-the-art platforms</li><li>Report results in a manner which is both statistically rigorous and compellingly relevant.</li><li>Model data and metadata to support ad-hoc and pre-built reporting.</li><li>Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive key business decisions.</li><li>Drive operational excellence for data ingestion, transformation and publication to ensure confidence in the systems we build.</li><li>Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentation.</li><li>Triage many possible courses of action in a high-ambiguity environment, making use of both quantitative analysis and business judgment</li></ul><br>
Key job responsibilities<br>
Responsibilities may include:<br>
<ul><li>Day to Day operations reporting.</li><li>Work with teams from across Amazon to improve data quality within their respective products and platforms</li><li>Identify root causes of data issues and develop solutions</li><li>Work with software developers / data engineers to improve data quality on our state-of-the-art platforms</li><li>Report results in a manner which is both statistically rigorous and compellingly relevant.</li><li>Model data and metadata to support ad-hoc and pre-built reporting.</li><li>Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive key business decisions.</li><li>Drive operational excellence for data ingestion, transformation and publication to ensure confidence in the systems we build.</li><li>Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentation.</li><li>Triage many possible courses of action in a high-ambiguity environment, making use of both quantitative analysis and business judgment</li></ul></div><h2 class="jobSectionHeader"><b>
BASIC QUALIFICATIONS</b></h2><ul><li>2+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience</li><li>Experience with data visualization using Tableau, Quicksight, or similar tools</li><li>Experience with one or more industry analytics visualization tools (e.g. Excel, Tableau, QuickSight, MicroStrategy, PowerBI) and statistical methods (e.g. t-test, Chi-squared)</li><li>Experience with scripting language (e.g., Python, Java, or R)</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>Master's degree, or Advanced technical degree</li><li>Knowledge of data modeling and data pipeline design</li><li>Experience with statistical analysis, co-relation analysis</li></ul><br>
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
<br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.<p><br>
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.</p><br>
USA, NY, New York - 90,500.00 - 158,400.00 USD annually<br>
USA, WA, Seattle - 82,300.00 - 144,000.00 USD annually</div><p></p>

Business Intelligence Engineer, Advertising Finance

Police Athletic League

<div><p><b>Who we are:</b><b>
</b></p><p>The Police Athletic League (PAL) of New York City is an independent youth development nonprofit organization and has been a vibrant and vital institution, serving as an effective, critical bridge between police and communities across all five boroughs of the City since 1914. PAL operates diverse programs for children as young as 2 years old to young adults. Programs include Head Start, after-school programs and summer day camps for elementary, middle and high school youth, and summer Playstreets. PAL also runs evening teen centers and college readiness programs, youth employment, and juvenile justice programs. Staying true to PAL&rsquo;s roots, a cornerstone of our youth development strategy includes offering competitive and recreational sports for children of all ages. At PAL, we&rsquo;re devoted to empowering communities and building the best places to work, and that goes for our own teams too.
</p><p></p><p>Position Summary:
</p><p>PAL is seeking an IT Support Engineer to support the day-to-day upkeep of computer systems and infrastructure. He or she will be responsible for a on-site support across all PAL&rsquo;s NYC 17 locations for networked PCs, laptops, VOIP phones, PAL issues mobile phones, printers, PAL&rsquo;s Microsoft Active Directory domain and hosted in Azure and locally, and troubleshooting various network devices including switches and routers. Additionally, PAL relies heavily on the Office 365 Suite online tools, to support both on-site and hybrid work for all staff. The IT support Engineer will work closely with the Operations team, PAL&rsquo;s IT Business Partner providing enterprise managing IT services.
</p><p>The IT Support Engineer will report to the Director of Operations.
</p><p>What you&rsquo;ll do:
</p><p>Technical Support and Troubleshooting:
</p><ul><li><p>Install, configure and troubleshoot desktop and laptop hardware, peripherals, operating system and firm business software.
</p></li><li><p>Serve as the primary contact to support internal company, end users, and IT operations
</p></li><li><p>Troubleshoot, analyze, resolve, and accurately documents various technical problems and resolutions (i.e. software, hardware and company specific applications)
</p></li></ul><p></p><p>IT Administration and Maintenance:
</p><ul><li><p>Responsible for hardware and software inventory management and administration
</p></li><li><p>Administration of Microsoft Exchange 365 and Active Directory
</p></li><li><p>Assist with IT projects including new IT system implementations and upgrades
</p></li><li><p>Apply analytical skills in order to solve complex technical problems and recommend alternatives
</p></li><li><p>Support day to day administrative operations such as account management, application monitoring, and staff scheduling needed to maintain systems.
</p></li><li><p>Coordinate with HR to support IT onboarding and off-boarding tasks for new employees including AD account management and IT equipment set up / provisioning
</p></li><li><p>Troubleshoot and coordinate issues with PAL&rsquo;s Internet Service Provider Vendors and other IT vendors.
</p></li></ul><p></p><p>IT Project Management and Customer Service:
</p><ul><li><p>Provide the highest level of technical support to employees locally and remotely
</p></li><li><p>Establish and maintain effective working relationships with company staff, vendors, and IT business partners using strong customer service skills
</p></li><li><p>Respond promptly and clear to any tickets submitted in PAL&rsquo;s IT ticketing system and keep the ticketing information up to date.
</p></li><li><p>Work closely with PAL management team &amp; PAL&rsquo;s IT Business Partner to assure seamless communication between computers and network-based systems and peripherals.
</p></li><li><p>Continuously document IT operations process to assist with maintaining knowledge base
</p></li><li><p>Performs other IT related duties as required
</p></li></ul><p></p><p>Who you are/What you bring:
</p><ul><li><p>High school degree required; further education or certifications in IT, or related fields preferred
</p></li><li><p>Excellent computer skills, including proficiency in using Microsoft O365, Windows 10, Active Directory, Azure AD and Group Policy Office System Center Endpoint Protection, VPN
</p></li><li><p>Microsoft Certified Professional certification or other industry Certification preferred
</p></li><li><p>Basic network technology knowledge (LAN/WAN and wireless)
</p></li><li><p>Hardware experience must include desktops, laptops, Smartphones, VoIP phones, printers and scanners
</p></li><li><p>Ability to juggle multiple priorities, change &amp; adapt to organizational needs as they develop
</p></li><li><p>Effectively communicate complex technical issues both orally and in writing
</p></li><li><p>Experience in software/hardware configuration and deployment, and systems administration
</p></li><li><p>Monitoring server usage, internet service outages and IT support ticking queue
</p></li><li><p>Solid technical &amp; troubleshooting skills
</p></li><li><p>Ability to work independently and as a member of a team
</p></li><li><p>Strong problem-solving skills and ability to learn quickly
</p></li><li><p>Must thrive in a complex, multi-stakeholder environment
</p></li><li><p>Ability to lift and carry computer components up to 40 lbs. per item
</p></li><li><p>Ability to travel across NYC locations, Driver&rsquo;s license preferred
</p></li><li><p>Ability to quickly get up to speed and master new applications and software is critical
</p></li><li><p>Exceptional hardware and software problem-solving and analytical abilities
</p></li><li><p>Demonstrated proficiency with IT rollouts, migrations and upgrades are required
</p></li></ul><p><b>Compensation:</b><b> </b>The range for this role is $65,000 - $70,000 where the finalist falls in this range will be commensurate with skills and experience.
<br>
<b>Benefits: </b>PAL offers a comprehensive benefits package which includes health insurance, flexible spending account options, an employee assistance program, tuition reimbursement, pet insurance, life insurance, retirement savings options, a generous paid time off policy, training and more!
</p><p><b>Location: </b>In office presence is required at our headquarters located at 34 1/2 East 12th Street New York, NY 10003, in addition, travel locally within NYC to one to PAL office and community sites is required for both routine technical site visits and troubleshooting.
</p><p><b>Start Date:</b> March 2nd, 2026</p><p>
At the Police Athletic League, we seek people who are talented, creative and passionate to help create a more inclusive city and better futures for our youth. We&rsquo;re devoted to empowering communities and building the best places to work, and that goes for our own teams too.
</p><p>The Police Athletic League is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected characteristic including, but not limited to, an individual&rsquo;s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy
</p><p>Employment with PAL is contingent upon successful completion of all the Agency&rsquo;s lawful pre-employment checks, which may include a background check.</p></div>

IT Support Engineer

JPMorganChase

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 <strong>
  Description
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 </strong>
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  JOB DESCRIPTION
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 Duties: Elevate and monitor channel performance KPIs, transforming customer data into profound, actionable insights that are communicated to the senior CCB leadership, aiming to revolutionize the email marketing channel strategy. Harness unparalleled expertise in advanced analytics techniques and leverage business-critical data capabilities, including marketing attribution, valuation of customer engagement, and tracking cross-channel marketing interactions for each customer. Cultivate a comprehensive understanding of the email channel, juxtaposing it with other channels to unearth potential synergies and assess impacts on other owned media channels. Deliver compelling reports on campaign performance to strategically allocate resources towards initiatives with the highest potential. Pinpoint areas ripe for enhancement in email version id-level performance and deliver strategic optimization recommendations to marketers and channel management. Propel a more personalized communication strategy, empowered by the development of superior targeting and streamlined customer journeys. Conduct opportunity assessments, encompassing audience sizing, revenue estimation, and customer experience enhancements, in collaboration with line of business and product analytics teams. Uncover opportunities to enrich the digital user experience by analyzing customer behavior. Engage closely with the data technology team to identify and bridge gaps in the data capture strategy, collaboratively implementing enhancements. Partner with other teams to design robust tests, interpret results, and translate findings into a program's impact on the company. Prepare comprehensive final documents and present these impactful results to senior management, driving the organization towards unprecedented success.
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  Qualifications
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 </strong>
 Minimum education and experience required: Master's degree in Business Analytics &amp; Information Systems, Computer Science or related field of study plus 2 years of experience in the job offered or as Quant Analytics, Business Intelligence Analyst, Data Analyst, Systems Engineer, or related occupation. The employer will alternatively accept a Bachelor's degree in Business Analytics &amp; Information Systems, Computer Science or related field of study plus 4 years of experience in the job offered or as Quant Analytics, Business Intelligence Analyst, Data Analyst, Systems Engineer, or related occupation.
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 Skills Required: This position requires 2 (Two) years of experience with the following: Managing target setting and developing tracking to monitor key performance indicators; Translating quantitative information into actionable insights using SQL, Tableau, and Excel; Designing and developing interactive Excel and PPT reports using VLOOKUP, index match, data analysis add-ons, Pivots, VBA and Macros; Developing and maintaining dynamic and interactive dashboards using Tableau or Power BI; Extracting, transforming and loading data, normalizing data, ensuring data quality and query optimization; Automating the production of recurring-reports and dashboards using SQL or Alteryx server; Performing data manipulation, data structuring, data design flow and query optimization; Performing data extraction and restructuring data using programming language such as SQL, R, or Python to address analytical questions; Performing exploratory data analysis within enterprise databases of Terabytes in size to extract, clean, transform, and prepare data; Performing data ingestion, data transformation, and query optimization in Data platforms or databases such as Teradata, Oracle, PostGreSQL or Snowflake.
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 Job Location: 450 W 33rd St, New York, NY 10001.
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 Full-Time. Salary: $140,000.00 - $205,000.00 per year.
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 <strong>
  About Us
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 Chase is a leading financial services firm, helping nearly half of America&rsquo;s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
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 We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
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 We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
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 Equal Opportunity Employer/Disability/Veterans
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 <strong>
  About The Team
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 Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We&rsquo;re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions &ndash; all while ranking first in customer satisfaction.
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Quant Analytics [Multiple Positions Available]

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