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call center agent bilingual spanish

Asian American Health Coalition of the Greater Houston Area

<div>Description:

POSITION TITLE: Call Center Agent
LOCATION: HOPE Health and Wellness Center
REPORTS TO: Call Center Team Lead
EDUCATION: High School Diploma or GED; Associate degree preferred
WORK EXPERIENCE: 2 years or more in healthcare preferred
SALARY RANGE: Starting at $15.00/hour
FLSA STATUS: Hourly &ndash; Non-Exempt
POSITION TYPE: Full-Time
LANGUAGE: Fluent in English; Bilingual in English and Mandarin or Vietnamese is required
HOPE Clinic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
JOB SUMMARY:
Under general supervision, the Call Center Agent will be responsible for professionally responding to telephone inquiries from callers and ensuring patient satisfaction by providing quality service, identifying patient needs and assisting them with issues/concerns related to health care issues.
MAJOR DUTIES &amp; RESPONSIBILITIES:<ul><li>
Answer telephone promptly and in a polite and professional manner;</li><li>
Obtain and enter accurate demographic information into eClinical Works;</li><li>
Schedule appointments properly and inform patient of items to bring to appointment;</li><li>
Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization;</li><li>
Act as a liaison for the patients of the clinic;</li><li>
Direct calls to other departments as necessary;</li><li>
Use sound judgment when handling calls, especially with irate patients;</li><li>
Understand when to escalate calls to medical personnel/physicians/managers;</li><li>
Positively contribute to staff morale and corporate culture;</li><li>
Ensure that work assignments and information gathered from day to day work is not shared with anyone and protects all patient and agency information. Is knowledgeable of and maintains HIPAA standards of privacy and confidentiality;</li><li>
Ensure that our patients get the best possible care;
</li><li>Contact patients for required programs;</li><li>
Follow up with rescheduling missed appointments as assigned;</li><li>
Attend on-site/off-site community engagement activities and on-site/off-site clinic events as needed;</li><li>
Perform other duties as assigned to support HOPE Clinic&rsquo;s Mission, Vision, and Values.</li></ul>
Requirements:

QUALIFICATION REQUIREMENTS:<ul><li>
Ability to communicate effective on the telephone;</li><li>
Ability to relate to patients with diverse educational, socioeconomic, and ethnic backgrounds;</li><li>
Strong written and oral communication skills;</li><li>
Strong customer service skills;</li><li>
Ability to handle confidential and sensitive information;</li><li>
Insurance and medical experience preferred;</li><li>
Proficient in use of computers and software programs;</li><li>
Must be detailed oriented and able to handle multi-tasks;</li><li>
Office equipment (e.g., computer, copier);</li><li>
Must be able to handle multiple tasks, complexity, and diversity of customers.</li></ul>
EDUCATION and/or EXPERIENCE:
High School diploma or GED is required; Associates Degree is preferred. Experience in the medical field or prior call center experience is preferred.
OTHER SKILLS and ABILITIES:<ul><li>
Bilingual (Mandarin or Vietnamese with English) is required;</li><li>
Above average skills in language ability as well as public speaking and writing;</li><li>
Must have good transportation and a valid Texas Driver&rsquo;s license.</li></ul></div>

Call Center Agent (Bilingual Spanish)

The Gonzalez Law Group

The Gonzalez Law Group is a general practice law firm based in Houston, Texas. Our attorneys and administrative staff work closely with one another to provide the highest level of service to each of our clients.Check out the video on our home page for more info on our team and philosophies!www.GonzalezLawGroup.NetBenefits Overview:The Gonzalez Law Group offers a benefits package that includes up to 15 days of paid time off, 9 paid holidays, medical, dental, vision, and disability insurance. We are committed to providing a positive work environment and helping our employees succeed personally and professionally. We conduct performance evaluations after only three months of joining the company with opportunity for a salary increase!Job Summary:We are looking for a responsible Receptionist/Call Center Representative to perform a variety of clerical tasks. Duties of the Receptionist/Call Center Representative include providing excellent customer service skills to potential clients and completing daily tasks in a timely manner. Candidate must be detail-oriented with the ability to multi-task, prioritize, and maintain confidentiality with minimal supervision. This position is ideal for someone who enjoys working in a fast-paced environment while being extremely organized.Duties/Responsibilities:&middot; Provide exceptional customer service over the phone and in person.&middot; Greet and check in all guests with a positive attitude.&middot; Answers, screens, and transfers phone calls.&middot; Receives and distributes office mail.&middot; Schedule and follow up with potential clients via phone and email.&middot; Process cash, credit card, money order and check payments.&middot; Confirm client&rsquo;s appointments.&middot; Maintain a clean and sanitary environment.Required Skills/Abilities:&middot; Ability to multitask in a fast-paced environment.&middot; Excellent organizational skills and attention to detail.&middot; Ability to operate general office equipment.&middot; Excellent written and verbal communication skills.&middot; Proficient in Microsoft Office.&middot; Ability to maintain confidential information.&middot; Ability to work independently.Required Language:&middot; English&middot; Spanish&middot;Qualifications:<ul><li>High School diploma or equivalent.</li><li>Bilingual in Spanish.</li><li>Two years of receptionist experience preferred.</li></ul>Non-discrimination Statement and PolicyThe Gonzalez Law Group does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring, and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, vendors, and contractors, among others. The Gonzalez Law Group is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran&rsquo;s status, sexual orientation, gender identity or gender expression.Job Type: Full-timePay: Up to $14.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Free parking</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Retirement plan</li><li>Vision insurance</li></ul>Experience:<ul><li>Customer service: 2 years (Preferred)</li></ul>Language:<ul><li>Fluent Spanish (Required)</li></ul>Work Location: In person

Receptionist / Call Center Intake Specialist - Bilingual (Spanish)

Amegy Bank

At Amegy Bank, people and culture are at the heart of everything we do. “Everyone counts” isn’t just a phrase. It is woven into all aspects of our organization. We know that to be successful in delivering the best to our clients, we must have a diverse and inclusive team with varied cultures, backgrounds, and experiences. Join our team of caring bankers who support the growth of businesses, families, and the communities we serve. Let us help you transform your career. Amegy Bank—Here, you grow.
 
We’re seeking a dynamic, customer-focused, bilingual in English and Spanish preferred professional to join our team as a Client Service Associate (Teller) at our Tanglewood Banking Center in Houston, TX . In this front-line role, you’ll be the face of Amegy Bank—delivering exceptional service, building relationships, and assisting customers with their everyday banking needs.
 
This position offers exciting opportunities for growth within the banking industry and plays a key role in creating exceptional customer experiences. If you’re passionate about making a difference in your community, collaborating with a supportive team, and helping others reach their financial goals, we’d love to hear from you!
 
Key Responsibilities: 
Deliver comprehensive banking services by efficiently and accurately processing financial transactions within authorized limits, ensuring timely completion and maintaining a consistent, acceptable balancing record.
 
Leverage knowledge of bank products and services to identify customer needs and promote solutions that strengthen and grow client relationships.
 
Identify and fulfill client needs by delivering a range of banking services, including issuing counter checks, performing account maintenance, processing money transfers, and accepting loan payments.
 
Provide an outstanding customer experience while identifying product or service needs and making appropriate referrals.
 
Proactively identify opportunities to cross-sell bank products aligned with clients’ needs and maximize value.
 
Ensure all responsibilities are carried out in strict adherence to applicable laws, regulations, and established bank policies and procedures.
 
Resolve customer concerns promptly through direct assistance or by referring them to the appropriate banking center or specialized resources.
 
Comply with the bank’s security protocols while safeguarding the confidentiality of records and client information.
 
Meet daily with the Branch Service Manager and/or Branch Manager to review progress toward individual and banking center performance goals.
 
Perform additional responsibilities as assigned to support branch/banking center operations and client service.
 
Required Qualifications: 
High school diploma or equivalent required.
 
Minimum of 1 year of experience in customer service, banking, cash handling, balancing, sales, or a related field.
 
Bilingual proficiency in English and Spanish is preferred.
 
Prior experience in a customer service or cash handling role is strongly preferred.
 
Strong customer service skills with the ability to communicate clearly and effectively.
 
Basic math skills and proficiency in computer systems and cash-handling equipment.
 
Demonstrated attention to detail and accuracy in processing financial transactions.
 
Knowledge of banking products and services is a plus.
 
Skilled in cross-selling bank products and services tailored to meet individual client needs.
 
Proven experience in achieving or surpassing sales goals and referral targets.
 
Consistent, reliable attendance and exceptional time management skills.
 
Ability to work efficiently in a fast-paced environment while consistently maintaining professionalism.
 
Work Schedule: 
Monday–Friday, 8:30 AM – 5:30 PM
 
Saturday, 9:00 AM – 1:00 PM
 
This is a full-time position: 40 hours per week. Must be able to work a flexible schedule within the hours listed above.
 
Employee Benefits: 
At Amegy Bank, we are committed to creating value for our customers, communities, employees, and shareholders. As a valued team member, you play an essential role in our success. Our comprehensive benefits are designed to protect your health and well-being, and that of your family, while supporting your professional growth.
 
Medical, Dental, and Vision Insurance – starting your first day!
 
Mental Health Support, including coaching and therapy sessions.
 
Life and Disability Insurance, Paid Parental Leave and Adoption Assistance.
 
Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), and Dependent Care Accounts.
 
401(k) Plan with Company Match and Profit Sharing.
 
Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays.
 
Tuition Reimbursement for eligible employees.
 
Employee Ambassador preferred banking products.
 
Competitive compensation aligned with experience.
 
Amegy Bank, a division of Zions Bancorporation (ZION), is listed on the S&P 500 and NASDAQ Financial 100 indices.

Client Service Associate (Teller - 40 hours)—Bilingual English / Spanish Preferred—Tanglewood / Houston, TX

Naba Dental

<div>
 Naba Dental is seeking a motivated, professional, and patient-focused
 
 Front Desk Coordinator
 
 to join our growing team. We are looking for someone who thrives in a fast-paced environment and delivers exceptional customer service from the first phone call to checkout.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Required: Experience with Dentrix.
 </li>
 <li>
 Required: Experience with scheduling
 </li>
 <li>
 Required: Dental insurance verification experience (PPOs, breakdowns, eligibility checks)
 </li>
 <li>
 Strong understanding of dental front office workflows
 </li>
 <li>
 Excellent communication and phone etiquette
 </li>
 <li>
 Highly organized and detail-oriented
 </li>
 <li>
 Willingness to invest in ongoing self-learning and professional development
 </li>
 <li>
 Self-motivated with a positive attitude
 </li>
 <li>
 Bilingual (English/Spanish) preferred
 </li>
 <li>
 Experience with treatment presentation is a plus
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Greet and check in patients with professionalism and warmth
 </li>
 <li>
 Verify insurance eligibility and benefits
 </li>
 <li>
 Confirm appointments and manage scheduling
 </li>
 <li>
 Present treatment plans and discuss financial options (if experienced)
 </li>
 <li>
 Process payments and maintain accurate patient records
 </li>
 <li>
 Coordinate with the clinical team to ensure a smooth daily flow
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive pay (based on experience)
 </li>
 <li>
 Supportive and positive team environment
 </li>
 <li>
 Opportunity for growth and advancement
 </li>
 <li>
 Modern, fully digital office
 
 
 </li>
 </ul>
 We value team members who take ownership of their role, proactively seek solutions, and are committed to growing their knowledge in areas such as insurance, case acceptance, and patient communication. If you are someone who invests in learning, improving systems, and elevating patient experience &mdash; we want to meet you.
</div>

Front Desk Coordinator - NABA Dental (Memorial Area – Houston)

Berkeley Eye Center

Berkeley Eye Center seeks outgoing dependable bilingual individual with vision care experience for the position of Optometric Scribe at our Memorial location (I-10 &amp; Campbell)This position will be responsible for assisting an Optometrist during the patient exam by documenting the exam (test results, doctor's Q &amp; A, doctor's instructions, etc.) in the Electronic Medical Record system.A good fit for this position is a person who has 3+ years&rsquo; experience in a vision care practice. English &amp; Spanish fluency is a must. Scribe experience in an eyecare practice a plus.Must be familiar with &quot;vision care&rdquo; terminology and have previous experience with Electronic Medical Records. Outgoing, engaging personality, able to multi-task, change priorities as need arises. Strong data entry skills, excellent communicator, reliable, punctual, honest.Expected Schedule:MONDAY-THURSDAY: 8 AM &ndash; 5 PM FRIDAY: 7 AM &ndash; 2 PMWe offer Competitive Pay &amp; a Comprehensive benefit package. Wages for this position are based on the individual's depth of skillset and experience.At Berkeley Eye Center we stay committed to having a staff that is dedicated to providing our patients with the finest in eye care. We value individuals who are upbeat, dependable, skilled &amp; flexible in their work. In return we offer our employees a work environment that is positive, fair and offers tremendous opportunities to develop professionally.Berkeley Eye Center has 26 clinics and 3 surgery centers in the Greater Houston Area &amp; Corpus Christi, providing a wide range of vision care services including routine vision exams, outpatient cataract and retina surgery, LASIK, Optical and much more.Note: Indeed utilizes AI technology that allows them to invite individuals that it deems &quot;good candidates.&quot; Often these invitations are sent before the employer has had a chance to review the resume. As a result, former &amp; current employees and others who have interviewed with the practice may be contacted. We apologize for any confusion.Job Type: Full-timePay: $17.00 - $20.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>recent Vision Care: 2 years (Required)</li></ul>Ability to Commute:<ul><li>Houston, TX 77024 (Required)</li></ul>Work Location: In person

Bilingual Optometric Scribe

AGASTYA PURVEYORS INC

Job Summary We are seeking a dynamic and enthusiastic Customer Experience Specialist to join our team! In this role, you will be the frontline ambassador for our brand, delivering exceptional support and service to our diverse customer base. Your energetic approach and strong communication skills will help foster positive relationships, resolve inquiries efficiently, and ensure every customer interaction leaves a lasting positive impression. Fluency in multiple languages and bilingual abilities are highly valued to serve our global community effectively. This paid position offers an exciting opportunity to develop your sales, client services, and customer support skills in a fast-paced environment committed to excellence.Duties<ul><li>Engage with customers via phone, email, and chat to provide timely, accurate assistance with their inquiries or concerns</li><li>Utilize strong communication skills and phone etiquette to build rapport and ensure customer satisfaction</li><li>Assist customers with product information, troubleshooting, and resolving issues related to their accounts or services</li><li>Conduct outbound calling campaigns to follow up on customer inquiries or promote new offerings</li><li>Maintain detailed records of customer interactions through data entry in CRM systems using Microsoft Office tools</li><li>Support sales efforts by identifying opportunities for upselling or cross-selling products and services</li><li>Handle cash transactions accurately when necessary, ensuring proper cash handling procedures are followed</li><li>Collaborate with team members to analyze customer feedback and identify opportunities for service improvement</li></ul>Qualifications<ul><li>Multilingual proficiency is preferred; fluency in English plus at least one additional language is highly desirable</li><li>Previous experience in call center environments or customer support roles is advantageous</li><li>Strong sales aptitude with the ability to promote products or services confidently</li><li>Excellent communication skills, both verbal and written, with a professional phone manner</li><li>Demonstrated computer skills including Microsoft Office applications and data entry accuracy</li><li>Experience with outbound calling campaigns and call center operations is a plus</li><li>Ability to handle multiple tasks efficiently while maintaining attention to detail during typing and data entry tasks</li><li>Bilingual capabilities are highly valued for serving diverse client needs effectively</li></ul>Join us as a Customer Experience Specialist and become a vital part of a vibrant team dedicated to delivering outstanding service! Your enthusiasm, communication prowess, and commitment to excellence will help create memorable experiences for every customer you serve.Job Type: Full-timePay: $4,241.54 - $6,746.81 per monthWork Location: In person

Customer Experience Specialist

Summit Restoration

Estamos buscando sales representative bilingue (Spanish/English)<ul><li>Entry Level - Con o sin experiencia en la industria o Home Inspections.</li><li>Bilingual prefered (Espanol e Ingles)</li><li>Area: Orlando / Kissimmee</li></ul>About usSummit Restoration provides high-quality property restoration services, including water damage, mold remediation, and fire restoration. We guarantee professional, compassionate, and efficient solutions.Position OverviewEn Summit Restoration, estamos en la b&uacute;squeda de un representante de ventas proactivo para trabajar en la zona de Houston, TX.La industria de la mitigaci&oacute;n est&aacute; en gran auge y ofrece grandes oportunidades de crecimiento econ&oacute;mico y profesional, al tiempo que brinda apoyo a los propietarios cuando tienen da&ntilde;os en sus viviendas.El candidato ideal debe tener pasi&oacute;n por crecer en el mundo de las ventas y ser bilingue. (Spanish/English). Necesitamos una persona proactiva, resiliente, motivado y dispuesto a aprender.Salario base + ComisionesKey Responsibilities:<ul><li>Prospectar y cerrar ventas.</li><li>Hacer las inspecciones de las propiedades (incluidas roof inspections) y explicar los servicios ofrecidos por Summit Restoration a los clientes potenciales.</li><li>Desarrollar e implementar estrategias de ventas efectivas.</li><li>Establecer una s&oacute;lida relaci&oacute;n con los clientes para orientarles en cada paso y garantizar su satisfacci&oacute;n.</li><li>Excelentes habilidades de comunicaci&oacute;n, en especial, manejo de objeciones.</li></ul>Requirements:<ul><li>Bilingue (Spanish/English) - mandatory-</li><li>Inteligencia emocional y habilidades de negociacion</li><li>Entusiasmo, perseverancia y ambicion</li><li>Habilidades de negociacion y capacidad de resolver problemas</li><li>Self-motivated and results-oriented.</li><li>Ability to work independently and exhibit strong discipline.</li><li>Experience in any of the following industries is a plus: Public Adjuster Firm, Mitigation or Restoration Contractor, Roofing Company.</li></ul>What we offer:<ul><li>Competitive base salary + commission structure.</li><li>BONUS Opportunity: Monthly - Trimestral - Semestral</li><li>Culture of empowerment and trust</li><li>Great Team Enviroment</li><li>Proactive and Self-Managed Work Environment</li><li>PTO and Sick days</li></ul>Join Summit Restoration and help rebuild lives. Apply now and become our next Sales Representative!Job Type: Full-timePay: $2,600.00 - $9,500.00 per monthBenefits:<ul><li>Paid time off</li></ul>Language:<ul><li>Bilingual - Spanish / English (Required)</li></ul>License/Certification:<ul><li>Driver's License (Required)</li></ul>Work Location: In person

Sales Representative (Home Advisor) Spanish. Houston, TX

Explore 300+ Call center agent bilingual spanish in Houston this March. Find roles across top companies and apply now to boost your career.