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call center agent

Avensys Consulting

<div>
 <p>
  Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are currently looking to hire an
  <strong>
   UC Senior Technical Support Engineer
  </strong>
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Riyadh, Saudi Arabia
 </p>
 <p>
  <br/>
 </p>
 <p>
  Email - parul.sharma@aven-sys.com
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Summary:
  </strong>
 </p>
 <p>
  We are seeking a skilled unified communication Engineer (Avaya , Cisco ) to join our team. The ideal candidate should have proven experience implementing, and supporting AVAYA Aura solutions , Cisco unified communications , Session boarder controllers and contact center is a plus, with a strong background in telecommunications and related technologies. This role involves working closely with clients to solve complex technical issues ,applying change requests ,implementation and support phases of projects.
 </p>
 <p>
 </p>
 <p>
  <strong>
   Must Haves:
  </strong>
 </p>
 <p>
  5+ years experience working with unified communication , call center systems .
 </p>
 <p>
  Strong knowledge of VoIP protocols such as SIP, H.323, DHCP, DNS, LAN, and WAN technologies.
 </p>
 <p>
  Technical Certifications from Avaya , Cisco , Genesys .,etc.
 </p>
 <p>
  Experience with virtualization platforms and cloud environments is a plus.
 </p>
 <p>
  Excellent problem-solving skills and ability to communicate technical concepts effectively.
 </p>
 <p>
 </p>
 <p>
  <strong>
   WHAT&rsquo;S ON OFFER
  </strong>
 </p>
 <p>
  You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.
 </p>
 <p>
  To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to parul.sharma@aven-sys.com. Your interest will be treated with strict confidentiality.
 </p>
 <p>
  CONSULTANT DETAILS
 </p>
 <p>
  Consultant Name: Parul Sharma
 </p>
 <p>
  Avensys Consulting Pte Ltd
 </p>
 <p>
  EA Licence 12C5759
 </p>
 <p>
  Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' personal information and privacy policy.
 </p>
</div>


Unified communication Engineer

Tabby

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
The Social Media Customer Support Agent is responsible for delivering exceptional customer support across Tabby&rsquo;s official social media channels. The role requires timely, accurate, and empathetic engagement while protecting customer information, maintaining Tabby&rsquo;s brand voice, and ensuring compliance with internal policies and financial regulations.</div><br>
<h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><br>
<ul>
<li>
Respond to customer inquiries across X, Instagram, Facebook, TikTok, and LinkedIn.</li>
<li>Resolve customer issues within agreed SLAs.</li>
<li>Move public conversations to Direct Messages whenever account verification is required.</li>
<li>Educate customers about Tabby products, repayments, refunds, disputes, and account management.</li>
<li>Escalate complex cases while maintaining ownership until resolution.</li>
<li>Maintain Tabby&rsquo;s tone of voice and protect the company's public reputation.</li>
<li>Follow verification, security, and compliance procedures.</li>
<li>Document cases accurately using CRM and support tools.</li>
<li>Collaborate with QA, WFM, Product, Risk, Collections, and Marketing teams.</li>
<li>Participate in coaching sessions and continuous improvement initiatives.</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Skills, Knowledge &amp; Expertise</b></h3><br>
<ul>
<li>
Bachelor's degree or equivalent experience.</li>
<li>Excellent written Arabic and English.</li>
<li>Customer service or social media support experience preferred.</li>
<li>Strong written communication and problem-solving skills.</li>
<li>Ability to work rotational shifts, weekends, and public holidays.</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
About Tabby</b></h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.<br>
<br>
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.<br>
<br>
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.<br>
<br>
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

Social Media Specialist

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>26093128<br>
<b>Job Category</b>Reservations<br>
<b>Location</b>Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, Saudi Arabia, 13519<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<br>
<p></p><div><div><p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</p><p><br>
</p><p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Reservation Agent (Saudi National)

Red Sea Global

<div><div><div><div><div>Division: Sports and Entertainment
</div></div></div></div><div><div><div><div>Department: WAMA
</div></div></div></div><div><div><div><div>Company: Sports and Entertainment Company
</div></div></div></div><div><div><div><div><p><b>From Land to Sea &ndash; Active Experiences in Nature&rsquo;s Purest Form</b><b> </b><b>Red Sea Sports s Entertainment (RSSE) </b>is a dedicated subsidiary of <b>Red Sea Global (RSG)</b>, responsible for designing and delivering outstanding land and marine experiences at <b>The Red Sea destination</b>. RSSE manages and operates a diverse portfolio of sports, adventure, and leisureofferings, including water sports through <b>Galaxea</b>, adventure activities via <b>Akun</b>, and leisure experiences delivered by <b>WAMA</b>.RSSE plays a key strategic role in the partnership between <b>Red Sea Global </b>and the <b>Saudi Olympic s Paralympic Committee</b>, united by a shared ambition to promote inclusive, accessible, and world-class sports and recreational experiences.Guided by a purpose-driven approach and a strong commitment to people and the planet, RSSE delivers innovative programs aligned with <b>Saudi Vision 2030</b>, supporting the Kingdom&rsquo;s ambition to become a global leader in regenerative tourism.</p><br>
<p></p>
<p><b>
Job Purpose</b></p>
<p>
The Dive Operations Supervisor is a site-based role responsible for overseeing the day-to-day operational execution of all dive center activities within the assigned asset.</p><br>
<p></p>
<p>
This role ensures the safe, efficient, and high-quality delivery of diving and marine-based experiences by coordinating dive logistics, managing schedules, and supporting operational teams. The Dive Operations Supervisor works closely with the Dive Center Manager and instructional team to maintain the highest standards of safety, service delivery, and operational readiness.</p><br>
<p></p>
<p>
The position plays a key role in bridging operational planning and on-ground execution, ensuring a seamless guest experience within a luxury marine tourism environment.</p><br>
<p></p>
<p><b>
Key Responsibilities</b></p>
<p><b>
1. General Responsibilities</b></p>
<ul>
<li>Support the Dive Center Manager in the daily operational management of the dive center.</li>
<li>Coordinate and oversee all dive operations, ensuring smooth execution of schedules and activities.</li>
<li>Supervise operational staff, including instructors, dive masters, boat crew, and support teams.</li>
<li>Ensure all operations are aligned with company policies, procedures, and service standards.</li>
<li>Maintain a professional and organized operational environment across all dive center facilities.</li></ul><br>
<p></p>
<p><b>
2. Pre-Opening Support</b></p>
<ul>
<li>Assist in the planning, setup, and operational readiness of dive center infrastructure and systems.</li>
<li>Support cross-functional teams during the delivery phase to ensure operational requirements are met.</li>
<li>Contribute to the development of operational procedures, schedules, and workflows.</li></ul><br>
<p></p>
<p><b>
3. Operational Responsibilities (Post-Opening)</b></p>
<ul>
<li>Plan and manage daily dive schedules, including staff allocation, boat coordination, and equipment readiness.</li>
<li>Ensure all dive activities are conducted safely, professionally, and in compliance with training agency standards.</li>
<li>Oversee guest flow from check-in through to completion of activities, ensuring a seamless experience.</li>
<li>Coordinate diver logistics, including briefings, site allocation, and timing of departures and returns.</li>
<li>Monitor weather and sea conditions to ensure safe and efficient operations.</li>
<li>Ensure accurate documentation of daily operations, including dive logs, manifests, and activity reports.</li>
<li>Support guest engagement, resolving operational issues and ensuring high levels of satisfaction.</li>
<li>Liaise with boat captains, technicians, and instructors to ensure alignment and readiness.</li></ul><br>
<p></p>
<p><b>
4. Health, Safety, Environment &amp; Quality</b></p>
<ul>
<li>Ensure safety remains the top priority across all dive operations.</li>
<li>Enforce compliance with safety protocols, emergency procedures, and risk assessments.</li>
<li>Conduct regular safety checks and operational audits.</li>
<li>Promote environmental responsibility and sustainable diving practices.</li>
<li>Ensure all activities comply with local regulations and company standards.</li></ul><br>
<p></p>
<p><b>
5. Policies, Procedures &amp; Reporting</b></p>
<ul>
<li>Adhere to all company policies, SOPs, and operational guidelines.</li>
<li>Maintain accurate operational records, reports, and documentation.</li>
<li>Provide regular updates to management on operational performance, risks, and guest feedback.</li></ul><br>
<p></p>
<p><b>
6. Continuous Improvement</b></p>
<ul>
<li>Identify opportunities to improve operational efficiency, guest experience, and safety standards.</li>
<li>Support the implementation of best practices and process improvements.</li>
<li>Contribute to team development through guidance and performance feedback.</li></ul><br>
<p></p>
<p><b>
Job Requirements</b></p>
<p><b>
Qualifications &amp; Experience</b></p>
<ul>
<li>Certified Divemaster or Scuba Instructor (e.g., PADI, SSI, or equivalent).</li>
<li>Proven experience in dive center operations, including logistics coordination and team supervision.</li>
<li>Strong understanding of dive operations, scheduling, and marine logistics.</li>
<li>Experience working in a commercial dive or tourism environment.</li>
<li>Knowledge of diving health and safety standards.</li>
<li>Experience in hospitality or luxury tourism environments is an advantage.</li></ul><br>
<p></p>
<p><b>
Core Competencies</b></p>
<ul>
<li>Excellent communication skills in English; Arabic is an advantage.</li>
<li>Strong organizational and coordination skills.</li>
<li>High level of responsibility and commitment to safety.</li>
<li>Ability to manage multiple priorities in a fast-paced environment.</li>
<li>Strong leadership and teamwork abilities.</li>
<li>Customer-focused mindset with the ability to handle high-end clientele.</li>
<li>Problem-solving skills with the ability to make decisions under pressure.</li>
<li>Professional presentation aligned with luxury hospitality standards.</li>
<li>Proficiency in Microsoft Office and operational systems.</li></ul><br>
<p></p>
<p><b>
Desirable Skills</b></p>
<ul>
<li>Additional language proficiency (preferably Arabic).</li>
<li>Experience with dive booking systems and operational software.</li>
<li>Knowledge of marine conservation and sustainability practices.</li>
<li>Experience in multi-site or large-scale operations.</li></ul><br>
<p></p>
<p><b>
Job Context</b></p>
<ul>
<li>Operates within a luxury dive center and marine tourism environment.</li>
<li>Requires flexibility to work extended hours, weekends, and peak seasons.</li>
<li>Combines operational coordination with guest-facing responsibilities.</li>
<li>Plays a critical role in ensuring safe, efficient, and high-quality dive operations.</li></ul></div></div></div></div></div><p></p>

Supervisor - Dive Center

<div><div><div><div><div>Division: Sports and Entertainment
</div></div></div></div><div><div><div><div>Department: Galaxea
</div></div></div></div><div><div><div><div>Company: Sports and Entertainment Company
</div></div></div></div><div><div><div><div><p><b>From Land to Sea &ndash; Active Experiences in Nature&rsquo;s Purest Form</b><b> </b><b>Red Sea Sports s Entertainment (RSSE) </b>is a dedicated subsidiary of <b>Red Sea Global (RSG)</b>, responsible for designing and delivering outstanding land and marine experiences at <b>The Red Sea destination</b>. RSSE manages and operates a diverse portfolio of sports, adventure, and leisureofferings, including water sports through <b>Galaxea</b>, adventure activities via <b>Akun</b>, and leisure experiences delivered by <b>WAMA</b>.RSSE plays a key strategic role in the partnership between <b>Red Sea Global </b>and the <b>Saudi Olympic s Paralympic Committee</b>, united by a shared ambition to promote inclusive, accessible, and world-class sports and recreational experiences.Guided by a purpose-driven approach and a strong commitment to people and the planet, RSSE delivers innovative programs aligned with <b>Saudi Vision 2030</b>, supporting the Kingdom&rsquo;s ambition to become a global leader in regenerative tourism.</p><br>
<p></p>
<p><b>
Job Purpose</b></p>
<p>
The <b>Senior Manager &ndash; Dive Operations</b> is a senior, site-based leadership role responsible for the full establishment, launch, and ongoing operational excellence of the dive center at the designated asset. The role plays a critical part in building a world-class dive operation from the ground up, including recruitment, team development, facility readiness, and implementation of robust systems, processes, and standards.</p><br>
<p></p>
<p>
Once operational, the role assumes full accountability for the safe, efficient, and premium delivery of all diving and underwater tourism activities. This includes oversight of daily operations, exceptional guest experiences, strict adherence to international dive safety standards, staff performance management, environmental stewardship, and brand alignment.</p><br>
<p></p>
<p>
The Senior Manager will ensure the dive center consistently reflects the highest levels of professionalism, safety, and service excellence. Responsibilities extend to leading dive excursions, delivering and overseeing dive training and certification programs, managing all dive-related sales and revenue streams, and supporting the long-term growth of Galaxea&rsquo;s dive operations across multiple assets.</p><br>
<p></p>
<p><b>
Job Responsibilities</b></p>
<p><b>
General Responsibilities</b></p>
<ul>
<li>Report directly to the Galaxea Cluster Manager and actively support the establishment and operational readiness of the dive center at the assigned asset.</li>
<li>Ensure the smooth, safe, and efficient day-to-day operation of the dive center.</li>
<li>Support the Galaxea Cluster Manager in the planning, development, and expansion of dive centers across other assets as required.</li>
<li>Recruit, build, lead, and develop a high-performing dive operations team, managing a workforce of up to 13 diving professionals.</li>
<li>Collaborate closely with Sustainability and SEZ departments to ensure all operations align with sensitive, high-profile environmental and marine conservation requirements.</li>
<li>Work remotely as required and attend office locations when operational or business needs dictate.</li>
<li>Ensure full compliance by all Galaxea staff with the DSM Red Sea Global Dive Safety Manual and all applicable international standards.</li></ul><br>
<p></p>
<p><b>
Establishment of Dive Center &ndash; Pre-Opening</b></p>
<ul>
<li>Work in close partnership with the Galaxea Cluster Manager to plan, develop, and deliver the dive center and all associated operational components.</li>
<li>Support and collaborate with all RSG departments during the delivery phase to ensure timelines, targets, and operational phasing requirements are met.</li>
<li>Ensure the dive center is delivered in line with design intent, safety requirements, operational efficiency, and brand standards.</li></ul><br>
<p></p>
<p><b>
Establishment of Dive Center &ndash; Post-Opening</b></p>
<ul>
<li>Maintain and continuously enhance operational standards, with safety as the highest and non-negotiable priority.</li>
<li>Ensure all dive center activities are conducted professionally, consistently, and in line with international best practice.</li>
<li>Oversee and ensure the safe and professional execution of all daily diving activities.</li>
<li>Ensure all training courses and certifications are delivered safely, conservatively, and strictly in accordance with the standards of the respective training agencies.</li>
<li>Maintain accurate, up-to-date, and auditable records for all dive center activities, training, and operations.</li>
<li>Plan, direct, analyze, and coordinate all dive-related sales, including retail operations, to maximize revenue and guest satisfaction.</li>
<li>Build and sustain strong working relationships with internal stakeholders, peers, partners, and the public.</li></ul><br>
<p></p>
<p><b>
Media Coverage</b></p>
<ul>
<li>Support the Destination Development department, when required, in facilitating photo and video media coverage.</li>
<li>Media support is secondary to operational responsibilities and undertaken only as directed by the Galaxea Cluster Manager or senior leadership.</li></ul><br>
<p></p>
<p><b>
Policies, Systems, Processes, Procedures, Standards &amp; Reporting</b></p>
<ul>
<li>Implement, adopt, and comply with all functional policies, procedures, SOPs, and operational instructions to ensure consistency and control.</li>
<li>Assist the Senior Dive Operations Manager in preparing accurate, timely MIS reports in line with corporate and functional reporting requirements.</li></ul><br>
<p></p>
<p><b>
Safety, Quality &amp; Environment</b></p>
<ul>
<li>Apply all safety, quality, and environmental management policies to ensure the highest levels of employee and guest safety.</li>
<li>Ensure full legislative compliance and promote a strong culture of environmental responsibility and marine conservation.</li>
</ul>
<p><b>Continuous Improvement</b></p>
<ul>
<li>Actively identify and contribute to opportunities for continuous improvement across systems, processes, and practices.</li>
<li>Drive operational excellence by benchmarking against international best practices, improving productivity, reducing costs, and enhancing guest experiences.</li></ul><br>
<p></p>
<p><b>
Job Stakeholders</b></p>
<p><b>
Internal:</b></p>
<ul>
<li>RSG Destination Development</li>
<li>Group Environment and Sustainability</li>
<li>Red Sea Zone Authority</li>
</ul>
<p><b>External:</b></p>
<ul>
<li>Ministry of Tourism</li>
<li>Ministry of Environment, Water and Agriculture and its affiliated centers</li>
<li>Universities and research institutions</li></ul><br>
<p></p>
<p><b>
Job Requirements</b></p>
<p><b>
Qualifications &amp; Experience</b></p>
<ul>
<li>Certified PADI Instructor</li>
<li>Minimum of 500 logged dives</li>
<li>Certified at least 50 students across all core courses</li>
<li>Proven experience in dive center and/or resort management across multiple geographic locations</li>
<li>Strong background in dive business and/or resort operations</li>
<li>Demonstrated hospitality and guest service track record</li>
<li>Extensive diving health and safety experience</li>
<li>Experience operating in diverse global dive environments</li>
<li>Dive equipment management and maintenance oversight</li>
<li>Dive retail and commercial operations experience</li>
<li>Strong understanding of marine conservation principles</li>
<li>Valid Fit-to-Dive medical certification</li>
<li>Underwater photography and videography skills</li></ul><br>
<p></p>
<p><b>
Essential Skills</b></p>
<ul>
<li>Excellent written and spoken English</li>
<li>Strong communication, presentation, and public speaking skills</li>
<li>Exceptional customer service mindset with a proactive, &ldquo;can-do&rdquo; attitude</li>
<li>Flexible, open-minded, and adaptable approach to work and environment</li>
<li>Self-motivated with strong time management and deadline-driven delivery</li>
<li>Ability to guide dives that deliver a premium &ldquo;wow&rdquo; guest experience</li>
<li>Strong technical knowledge of dive equipment and maintenance standards</li>
<li>Highly detail-oriented with excellent organizational skills</li>
<li>Guest-experience focused with the ability to manage high-end clientele</li>
<li>Strong cross-cultural awareness and ability to work with diverse nationalities</li>
<li>Proven ability to handle guest feedback, requests, and complaints professionally</li>
<li>Commitment to the highest possible safety standards for guests and staff</li>
<li>Lead by example as a role model for professional conduct and behavior</li>
<li>Strong leadership and people management capabilities</li>
<li>Ability to work independently and as part of a team with sound judgment</li>
<li>Maintain strict confidentiality at all times</li>
<li>Proficient in Microsoft Office applications</li>
<li>Strong interest in marine science, conservation, research, and education</li>
<li>Ability to train and mentor staff to deliver exceptional guest experiences</li>
<li>Strong administrative, planning, and coordination capabilities</li></ul><br>
<p></p>
<p><b>
Desirable Skills</b></p>
<ul>
<li>Additional spoken language(s), preferably Arabic</li>
<li>Social media content creation and posting skills</li>
<li>Advanced marine life identification skills (fish, invertebrates, reptiles, mammals)</li>
<li>Certified workshop technician for multiple dive equipment brands</li></ul><br>
<p></p>
<p><b>
Job Context</b></p>
<ul>
<li>Operates across The Red Sea and AMAALA destinations in a strategic, multi-site capacity.</li>
<li>Requires frequent travel and flexibility to work extended hours, including weekends and peak seasons.</li>
<li>Oversees a wide range of marine and diving operations across multiple locations.</li>
<li>Plays a critical leadership role in delivering safe, innovative, and world-class diving experiences aligned with destination growth and vision.</li></ul></div></div></div></div></div><p></p>

Senior Manager - Dive Operations

Bayt Almaloumat Alarabiya For Information Technology

<p>Senior IT Infrastructure &amp; Systems Engineer (Arabic speakers only)</p><p><b>Location:</b> [Riyadh, Saudi Arabia]<br/><b>Employment Type:</b> Full-Time<br/><b>Experience:</b> Minimum 3 Years</p><p>Job Summary</p><p>We are looking for a hands-on <b>Senior IT Infrastructure &amp; Systems Engineer</b> with proven experience in Microsoft 365, servers, virtualization, networking, firewalls, backup, and data center projects.</p><p>The candidate will be responsible for designing, implementing, migrating, and supporting IT infrastructure solutions for customers.</p><p>Key Responsibilities</p><ul><li>Perform Microsoft 365 email, Teams, OneDrive, and SharePoint migrations.</li><li>Support Microsoft CSP customers and troubleshoot Microsoft 365 services.</li><li>Install and configure FortiGate firewalls, security policies, NAT, VPN, IPS, and web filtering.</li><li>Install and configure physical servers, Windows Server, SQL Server, and Active Directory.</li><li>Install and manage VMware ESXi and vSphere environments.</li><li>Redesign existing networks, create VLANs, and implement network segmentation.</li><li>Install and configure Veeam Backup &amp; Replication.</li><li>Design and implement server high-availability, backup, and disaster recovery solutions.</li><li>Upgrade and reorganize existing data centers, including racks, cabling, power, labeling, and equipment installation.</li><li>Prepare network diagrams, implementation plans, technical documentation, and handover reports.</li><li>Provide on-site and remote technical support to customers.</li></ul><p>Requirements</p><ul><li>Bachelor&rsquo;s degree in IT, Computer Science, Computer Engineering, or a related field.</li><li>Minimum 3 years of proven hands-on experience in IT infrastructure and system integration.</li><li>Strong experience with:</li><li>Microsoft 365 and email migrations</li><li>Windows Server and Active Directory</li><li>Fortinet FortiGate</li><li>VMware virtualization</li><li>Veeam Backup &amp; Replication</li><li>SQL Server installation</li><li>VLANs, routing, switching, and network security</li><li>Server high availability and disaster recovery</li><li>Data center implementation and renovation</li><li>Strong troubleshooting, documentation, and customer communication skills.</li><li>Ability to manage customer projects independently.</li></ul><p>Preferred Certifications</p><p>Microsoft, Fortinet, VMware, Veeam, Cisco, or equivalent certifications are preferred.</p><p>Candidates should include details of relevant projects in their CV.</p><p>Job Type: Full-time</p><p>Experience:</p><ul><li>Install and configure FortiGate firewalls, security policies: 3 years (Required)</li><li>Windows Server , SQL Server installation ,Active Directory: 3 years (Required)</li><li>VMware virtualization: 3 years (Required)</li><li>VLANs, routing, switching, and network security: 3 years (Required)</li><li>Microsoft 365 and email migrations: 3 years (Required)</li><li>Ability to manage customer projects independently: 3 years (Required)</li><li>chatgpt and claude: 2 years (Required)</li></ul><p>Work Location: In person</p>

IT Infrastructure & Systems Engineer

<div><div><div><div><div>Division: Sports and Entertainment
</div></div></div></div><div><div><div><div>Department: Akun
</div></div></div></div><div><div><div><div>Company: Sports and Entertainment Company
</div></div></div></div><div><div><div><div><h1 class="jobSectionHeader"><b>Division:</b><b> Sports and Entertainment</b></h1>
<h1 class="jobSectionHeader"><b>Department:</b><b> GALAXEA</b></h1>
<h1 class="jobSectionHeader"><b>Company:</b><b> Sports and Entertainment Company</b></h1><br>
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<p><b>
Red Sea Sports s Entertainment (RSSE) </b>is a dedicated subsidiary of <b>Red Sea Global (RSG)</b>, responsible for designing and delivering outstanding land and marine experiences at <b>The</b><b> Red Sea destination</b>. RSSE manages and operates a diverse portfolio of sports, adventure, and leisure offerings, including water sports through <b>Galaxea</b>, adventure activities via <b>Akun</b>, and leisure experiences delivered by <b>WAMA</b>.</p><br>
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RSSE plays a key strategic role in the partnership between <b>Red Sea Global </b>and the <b>Saudi Olympic s Paralympic Committee</b>, united by a shared ambition to promote inclusive, accessible, and world-class sports and recreational experiences.</p><br>
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Guided by a purpose-driven approach and a strong commitment to people and the planet, RSSE delivers innovative programs aligned with <b>Saudi Vision 2030</b>, supporting the Kingdom&rsquo;s ambition to become a global leader in regenerative tourism.</p><h2 class="jobSectionHeader"><b><br>
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<h2 class="jobSectionHeader"><b>Job Purpose</b></h2>
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The <b>Dive Technician</b> is responsible for ensuring the safe, reliable, and efficient maintenance, servicing, and operational readiness of all diving equipment and technical assets across GALAXEA dive centres within The Red Sea and AMAALA destinations. Reporting to the Dive Center Manager, the role supports daily dive operations by maintaining life-support equipment, compressors, cylinders, boats, and associated facilities in accordance with manufacturer recommendations, PADI standards, and company procedures.</p>
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The Dive Technician plays a critical role in ensuring equipment reliability, operational safety, and asset longevity while supporting dive operations, inventory management, and continuous improvement initiatives to deliver exceptional guest experiences.</p>
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<h1 class="jobSectionHeader"><b>Key Responsibilities</b></h1>
<ul><li>Perform routine inspection, maintenance, servicing, and repairs of diving equipment, including regulators, BCDs, cylinders, masks, fins, wetsuits, and other life-support equipment.</li>
<li>Maintain compressors, air filtration systems, cylinder filling stations, and associated equipment in accordance with manufacturer specifications and industry standards.</li>
<li>Conduct cylinder inspections, testing coordination, filling operations, and documentation while ensuring compliance with applicable regulations.</li>
<li>Prepare, inspect, and issue diving equipment for daily operations, ensuring all equipment is clean, functional, and safe for guest use.</li>
<li>Diagnose equipment faults and perform preventative and corrective maintenance to minimise operational downtime.</li>
<li>Maintain accurate maintenance records, equipment service logs, inspection reports, and asset registers.</li>
<li>Monitor inventory levels of spare parts, tools, consumables, and replacement equipment, coordinating procurement requirements when necessary.</li>
<li>Support dive operations by preparing equipment, loading vessels, and assisting with operational logistics as required.</li>
<li>Ensure workshops, compressor rooms, storage facilities, and technical work areas remain clean, organised, and compliant with health and safety requirements.</li>
<li>Assist with commissioning new equipment and supporting the mobilisation of new dive centres and operational assets.</li>
<li>Coordinate with equipment manufacturers, authorised service centres, and suppliers regarding servicing, warranty claims, and technical support.</li>
<li>Ensure compliance with GALAXEA, RSG, PADI, manufacturer, and destination-specific policies, procedures, and Standard Operating Procedures.</li>
<li>Apply safety, quality, and environmental management practices to protect guests, employees, company assets, and the marine environment.</li>
<li>Participate in emergency response preparedness and ensure emergency equipment remains operational and serviceable.</li>
<li>Identify opportunities to improve equipment reliability, maintenance efficiency, operational performance, and cost effectiveness.</li>
<li>Perform additional duties as assigned by the Dive Center Manager.</li>
</ul><p></p><h1 class="jobSectionHeader"><b>Job Requirements</b></h1>
<h2 class="jobSectionHeader"><b>Skills &amp; Experience</b></h2>
<ul><li>Qualification or certification in dive equipment servicing, mechanical engineering, marine engineering, or a related technical discipline.</li>
<li>Manufacturer certifications (e.g., Aqualung, Scubapro, Apeks, Mares, or equivalent) are highly desirable.</li>
<li>Minimum <b>3&ndash;5 years'</b> experience maintaining diving equipment within a commercial dive centre, resort, or marine operations environment.</li>
<li>Strong knowledge of regulators, BCDs, compressors, cylinders, gas filling systems, and life-support equipment.</li>
<li>Experience with compressor maintenance and air quality monitoring is highly desirable.</li>
<li>Familiarity with equipment servicing schedules, preventive maintenance programmes, and asset management systems.</li>
<li>Knowledge of diving safety standards and equipment inspection requirements.</li>
<li>Valid Fit to Dive Medical Certificate is desirable.</li>
<li>PADI Divemaster certification or equivalent is advantageous.</li>
<li>Good understanding of workshop safety, manual handling, and risk management practices.</li>
<li>Proficiency in Microsoft Office and maintenance record management systems.</li>
</ul><p></p><h1 class="jobSectionHeader"><b>Personal Attributes</b></h1>
<ul><li>Strong technical aptitude with excellent troubleshooting and problem-solving skills.</li>
<li>Meticulous attention to detail and commitment to equipment safety and reliability.</li>
<li>Strong organisational and time management skills.</li>
<li>Ability to prioritise multiple maintenance tasks in a fast-paced operational environment.</li>
<li>Self-motivated and capable of working independently with minimal supervision.</li>
<li>Excellent communication and teamwork skills.</li>
<li>Flexible and adaptable to changing operational requirements.</li>
<li>Professional, dependable, and safety-focused.</li>
<li>Physically fit and able to lift, move, and maintain diving equipment safely.</li>
<li>Good written and spoken English; Arabic or an additional language is an advantage.</li>
<li>Demonstrates integrity, accountability, and a commitment to operational excellence, environmental stewardship, and continuous improvement.</li></ul></div></div></div></div></div><p></p>

Technician

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