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call center agent

Fast Fit

<div>Company Overview 
Fast Fit EMS Fitness Company was founded in 2019 and has grown into a leading EMS fitness brand in Saudi Arabia. The company operates 11 fitness clubs across major cities and is known for delivering high-quality EMS training solutions. Fast Fit is committed to innovation, customer satisfaction, and providing strong career growth opportunities for its employees. 
Position Summary 
The Sales Specialist (Call Center) is responsible for handling inbound and outbound customer interactions, converting inquiries into sales opportunities, and delivering an excellent customer experience. This role focuses on achieving sales targets, managing customer requests, and building strong relationships through professional communication across phone and digital channels.<div></div><h3 class="jobSectionHeader"> 
Requirements</h3>
Key Responsibilities 
Sales &amp; Customer Engagement 
Handle customer inquiries through phone calls, emails, and digital channels in Arabic and English. 
Convert leads and inquiries into confirmed memberships or sales opportunities. 
Achieve individual and team sales targets while maintaining service quality. 
Follow up with potential clients and manage leads effectively. 
Communication &amp; Relationship Management 
Provide clear, accurate information about services and offers. 
Demonstrate persuasive communication and active listening skills. 
Build trust-based relationships with customers. 
Maintain a professional and polite communication style at all times. 
Operations &amp; Performance 
Accurately document customer interactions and sales activities. 
Manage multiple tasks efficiently in a fast-paced environment. 
Collaborate with team members to support sales campaigns and initiatives. 
Contribute positively to the overall team culture and work environment. 
Qualifications &amp; Requirements 
Experience &amp; Education 
Minimum 1 year of experience in sales, call center, or customer service (preferred). 
Bachelor&rsquo;s Degree is preferred, but not mandatory. 
Candidates with strong sales aptitude and customer-handling experience will be considered. 
Skills &amp; Competencies 
Strong verbal and written communication skills. 
Fluency in Arabic and English. 
Persuasive selling and negotiation skills. 
Strong phone etiquette and active listening ability. 
Ability to multitask, prioritize, and manage time effectively. 
Comfortable working in a target-driven and fast-paced environment. 
Professional appearance and polished demeanor.<div></div><h3 class="jobSectionHeader"> 
Benefits</h3><div>
Work Schedule 
5 working days per week 
Call center&ndash;based role 
Benefits &amp; Growth Opportunities 
Competitive salary package 
High commission structure 
Performance-based incentives 
Comprehensive health insurance coverage 
Specialized internal training programs 
Career growth and promotion opportunities 
Opportunities for regional and global exposure 
30 days of paid annual leave</div></div>
 
Bachelor's degree /Diploma in Exercise Science or related field.
Certification as a Personal Trainer from a recognized organization.
Fluency in English languages.
Strong communication and interpersonal skills.
Ability to motivate and inspire clients.
Passion for health, fitness, and helping others.
Ability to work flexible hours, including evenings and weekends.

Tele Sales Specialist

alinma

<div>
 
 
 Job Summary:
 
 
 
 Call Center job involves handling incoming or outgoing customer calls to provide support, address inquiries, resolve issues, and sometimes conduct sales. Professionals in this role act as the front line of customer service for an organization, aiming to deliver a positive experience and resolve concerns efficiently.
 
 
 
 
 
 
 Educational Qualifications:
 
 
 <ul>
 <li>
 Diploma degree
 </li>
 <li>
 Bachelor&rsquo;s degree
 </li>
 </ul>
 
 
 
 
 
 Job-related Skills:
 
 
 <ul>
 <li>
 Communication Skills
 </li>
 <li>
 Problem-Solving
 </li>
 <li>
 Active Listening
 </li>
 <li>
 Multitasking
 </li>
 <li>
 Time Management
 </li>
 </ul>
</div>

Call Center Representative

Sales Specialist (Call Center)

Lendo | ليندو

<div>
 
 As we continue to grow at Lendo, we&rsquo;re looking for a Customer Care Officer to deliver high-quality support and ensure an excellent customer experience across all touchpoints. You will handle customer inquiries, manage tickets, and work closely with internal teams to resolve issues efficiently while meeting SLA and KPI targets.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Handle incoming and outgoing customer calls to provide support and assistance.
 </li>
 <li>
 Respond to customer inquiries and complaints through calls, emails, and the ticketing system.
 </li>
 <li>
 Manage and follow up on customer tickets in a timely manner using systems such as Freshdesk.
 </li>
 <li>
 Handle and follow up on SAMA complaints according to internal procedures and regulatory requirements.
 </li>
 <li>
 Work closely with other departments to resolve customer issues efficiently and ensure high service quality.
 </li>
 <li>
 Escalate complex or critical issues to the relevant teams or supervisors when required.
 </li>
 <li>
 Maintain accurate records of all customer interactions in the system.
 </li>
 <li>
 Ensure a high level of customer satisfaction and contribute to achieving SLA and KPI targets.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Minimum 2 years of experience in Customer Service or Call Center operations.
 </li>
 <li>
 Strong understanding of customer care techniques and strategies
 </li>
 <li>
 Outstanding communication and interpersonal skills
 </li>
 <li>
 Proficiency in relevant computer applications
 </li>
 <li>
 Experience in SAMA and related SLA and KPI
 </li>
 <li>
 BSc degree and English language is a must
 </li>
 </ul>
</div>

Customer Care Officer

Maximus KSA | ماكسيموس السعودية

<div>
 
 Are you passionate about serving the community and providing exceptional customer support? We are looking for a dedicated
 
 Contact Centre Agent
 
 to join our team! You will play a vital role in managing inbound and outbound calls, scheduling home visits, and assisting social beneficiaries with their inquiries.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Handle inbound and outbound calls efficiently and professionally.
 </li>
 <li>
 Arrange and manage home visit appointments for surveys.
 </li>
 <li>
 Address inquiries related to scheduling and rescheduling visits.
 </li>
 <li>
 Ensure accuracy and attention to detail when inputting data.
 </li>
 <li>
 Build strong relationships with social beneficiaries while providing excellent customer service.
 </li>
 <li>
 Work independently to solve problems and negotiate scheduling solutions.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Knowledge:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in a relevant subject.
 </li>
 <li>
 Tech-savvy with experience using CRM systems, ATS, or similar platforms.
 </li>
 <li>
 Bi-lingual fluency in
 
 English and Arabic
 
 is required.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies:
 
 
 <ul>
 <li>
 Strong communication and active listening skills.
 </li>
 <li>
 Excellent relationship-building and customer service abilities.
 </li>
 <li>
 Problem-solving, negotiation, and adaptability skills.
 </li>
 <li>
 Attention to detail with accurate data entry.
 </li>
 <li>
 High reliability, integrity, and a compassionate approach to work.
 </li>
 <li>
 Passionate about supporting and serving the community.
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 Minimum
 
 2 years&rsquo; experience
 
 in customer service.
 </li>
 <li>
 Previous experience in a contact centre is
 
 desirable
 
 .
 </li>
 <li>
 Exposure to working with social beneficiaries is a plus but not essential.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 Be part of a purpose-driven team making a real impact in the community.
 </li>
 <li>
 Work in a dynamic and supportive environment with opportunities for growth.
 </li>
 </ul>
 
 
</div>

Contact Center Agent

Nestlé

<div>Location: Jeddah / Riyadh
Previous experience: Field sales/Tele-sales
Department: Sales &ndash; CS 
Position Summary 
We are seeking a motivated and results-driven Tele-Sales Agent to join our team.
The successful candidate will be responsible for contacting potential customers, presenting products or services, and closing sales over the phone while maintaining excellent customer service standards. 
Key Responsibilities:<ul><li>
Achieve monthly and quarterly sales targets through proactive outbound calls, follow-ups and referrals.</li><li>
Convert leads into sales by effectively communicating product benefits and addressing customer inquiries and concerns.</li><li>
Key skills include excellent bilingual verbal/written communication and active listening abilities.</li><li>
Proven sales skills with the ability to negotiate effectively.</li><li>
Candidates should be self-driven, resilient in handling rejection, and adaptable to changing scenarios.</li><li>
Performance will be measured by sales closed, revenue generated, customer feedback, retention rates, call volume, and conversion rates.</li><li>
Shifts flexibility and a willingness to join events, booths, or field activities are highly desired.</li></ul> 
Qualifications:<ul><li>
High school diploma or equivalent; associate degree preferred.</li><li>
Previous experience in a customer service or call center role</li><li>
Proficient in using computer systems and software.</li></ul></div>

Tele-sales Agent

AIQU

<div>
 
 
 About the Company
 
 
 
 
 
 
 
 
 
 We are seeking a highly skilled Senior Data Scientist to lead the design, development, and deployment of advanced autonomous agents and Large Language Models (LLMs). This role offers the chance to drive innovative AI solutions in a collaborative, dynamic environment, working on cutting-edge systems that solve real-world challenges.
 
 
 
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 
 
 
 We are seeking a highly skilled Senior Data Scientist to lead the design, development, and deployment of advanced autonomous agents and Large Language Models (LLMs). This role offers the chance to drive innovative AI solutions in a collaborative, dynamic environment, working on cutting-edge systems that solve real-world challenges.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Agent Development: Design and implement autonomous agents that perform tasks, call external tools/APIs, and generate code to solve complex problems.
 </li>
 <li>
 LLM Integration: Develop and integrate Large Language Models to enhance agent capabilities in decision-making and natural language processing.
 </li>
 <li>
 Tooling: Equip agents with the right toolchains&mdash;RAG, vector DBs, third-party APIs&mdash;to streamline task execution.
 </li>
 <li>
 Safety &amp; Ethics: Incorporate guardrails, alignment tests, and compliance standards to ensure secure, reliable operation.
 </li>
 <li>
 Performance Optimisation: Use MLOps/DevOps best practices to monitor, benchmark, and refine models for cost-efficient scale.
 </li>
 <li>
 Collaboration: Partner with cross-functional teams to align technical solutions with business goals.
 </li>
 <li>
 Performance Optimization: Refine agent and LLM performance using MLOps and DevOps best practices.
 </li>
 <li>
 Deployment: Own end-to-end rollout on cloud (AWS, Azure, or GCP), containerising with Docker/Kubernetes where appropriate.
 </li>
 <li>
 Cross-functional Alignment: Work closely with product, engineering, and domain SMEs to translate business goals into technical roadmaps.
 </li>
 <li>
 Mentorship: Coach and review work of junior data scientists/ML engineers.
 </li>
 <li>
 Innovation: Dedicate a portion of your time to tracking AI trends and prototyping new autonomous-agent capabilities.
 </li>
 <li>
 Communication: Present insights and outcomes clearly to both technical and non-technical stakeholders.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Master&rsquo;s or Ph.D. in Computer Science, Artificial Intelligence, or related field (or equivalent practical experience).
 </li>
 <li>
 7 + years in data science/ML engineering, with 4 + years building AI systems that include autonomous agents or LLMs.
 </li>
 <li>
 Proven record of deploying agentic systems with integrated safety features.
 </li>
 <li>
 Expert-level Python and deep familiarity with PyTorch or TensorFlow.
 </li>
 <li>
 Hands-on experience running production workloads on at least one major cloud platform.
 </li>
 <li>
 Solid grasp of MLOps (CI/CD, model monitoring, IaC).
 </li>
 <li>
 Strong problem-solving ability and clear, concise communication skills.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Required Skills
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Expert-level Python and deep familiarity with PyTorch or TensorFlow.
 </li>
 <li>
 Solid grasp of MLOps (CI/CD, model monitoring, IaC).
 </li>
 <li>
 Strong problem-solving ability and clear, concise communication skills.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Preferred Skills
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Hands-on experience running production workloads on at least one major cloud platform.
 </li>
 <li>
 Proven record of deploying agentic systems with integrated safety features.
 </li>
 </ul>
 
 
</div>

Senior Data Scientist - Autonomous Agents and LLMs

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