sales representative

account manager

sales associate

client advisor

sales coordinator

call center agent

CODE LTD

<div>
 
 We are seeking a
 
 professional, friendly, and detail-oriented Call Center Agent
 
 . The ideal candidate will be fluent in
 
 Arabic and English
 
 , able to handle multiple customer inquiries, provide clear guidance, and ensure customer satisfaction.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Customer Support &amp; Interaction
 
 
 <ul>
 <li>
 Handle
 
 inbound calls, emails, and live chat inquiries
 
 professionally and promptly.
 </li>
 <li>
 Respond to customer questions regarding applications, features, troubleshooting, and usage.
 </li>
 <li>
 Provide clear instructions to users with basic level of technical knowledge.
 </li>
 <li>
 Escalate issues to technical, sales, or any other related department while ensuring proper follow-up.
 </li>
 <li>
 Track and record all customer interactions accurately in
 
 CRM or ticketing systems
 
 .
 </li>
 <li>
 Follow up with customers to confirm issues are fully resolved.
 </li>
 <li>
 Assist customers with trial activation, subscription processes, or account management.
 </li>
 <li>
 Provide support for
 
 marketing campaigns, promotions, and social media leads
 
 .
 </li>
 <li>
 Answer queries related to billing, payments, and system configurations.
 </li>
 <li>
 Educate customers on product updates, new features, and best practices.
 </li>
 </ul>
 
 
 
 
 
 Technical Support Assistance
 
 
 <ul>
 <li>
 Perform basic troubleshooting of applications issues.
 </li>
 <li>
 Guide customers through applications setup, activation, and configuration steps.
 </li>
 <li>
 Document recurring issues and provide feedback to internal teams.
 </li>
 <li>
 Assist customers in understanding reports, analytics, or applications outputs.
 </li>
 </ul>
 
 
 
 
 
 Quality &amp; Professionalism
 
 
 <ul>
 <li>
 Maintain a professional, patient, and courteous attitude at all times.
 </li>
 <li>
 Follow company
 
 scripts and standard operating procedures
 
 while remaining flexible to address customer needs.
 </li>
 <li>
 Ensure
 
 high levels of customer satisfaction
 
 in all interactions.
 </li>
 <li>
 Adapt communication style according to the customer&rsquo;s level of understanding.
 </li>
 <li>
 Manage multiple interactions simultaneously while maintaining quality.
 </li>
 </ul>
 
 
 
 
 
 Continuous Learning &amp; Development
 
 
 <ul>
 <li>
 Stay updated on product knowledge, new features, and applications updates.
 </li>
 <li>
 Participate in training sessions to improve communication, technical skills, and customer handling.
 </li>
 <li>
 Learn to use new applications, tools, or platforms introduced by the company.
 </li>
 <li>
 Contribute ideas to improve the
 
 customer support process and knowledge base
 
 .
 </li>
 </ul>
 
 
 
 
 
 Teamwork &amp; Collaboration
 
 
 <ul>
 <li>
 Collaborate with sales, technical, and product teams to resolve customer issues.
 </li>
 <li>
 Share insights from customer interactions to help improve product features or user experience.
 </li>
 <li>
 Support new team members by sharing knowledge and best practices.
 </li>
 <li>
 Maintain clear and effective internal communication with colleagues.
 </li>
 </ul>
 
 
 
 
 
 Metrics &amp; Performance Indicators (optional)
 
 
 <ul>
 <li>
 Respond to calls, emails, or chat inquiries within company-set targets.
 </li>
 <li>
 Maintain a high
 
 Customer Satisfaction Score (CSAT)
 
 .
 </li>
 <li>
 Resolve customer issues efficiently and accurately.
 </li>
 <li>
 Maintain proper documentation for all customer interactions.
 </li>
 <li>
 Meet daily, weekly, or monthly targets set by the support team.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Fluent in
 
 Arabic and English
 
 (spoken and written).
 </li>
 <li>
 Strong verbal and written communication skills.
 </li>
 <li>
 Friendly, patient, and professional attitude.
 </li>
 <li>
 Basic computer skills; familiarity with
 
 CRM applications, ticketing systems, and Microsoft Office
 
 .
 </li>
 <li>
 Willingness to learn about applications and customer support processes.
 </li>
 <li>
 Ability to work under pressure and handle multiple tasks.
 </li>
 <li>
 Problem-solving skills and attention to detail.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 Preferred / Nice to Have
 
 
 <ul>
 <li>
 Experience with
 
 POS systems, cashier applications, or SaaS applications as a call center role
 
 .
 </li>
 <li>
 Basic technical troubleshooting skills.
 </li>
 <li>
 Familiarity with handling
 
 social media inquiries or leads
 
 .
 </li>
 <li>
 Knowledge of billing, subscription management, or account setups.
 </li>
 </ul>
 
 
</div>

Call Center Agent

Emdad By Elm

<div>
 
 
 Job Description:
 
 
 
 The Call Center Agent plays a pivotal role in delivering exceptional customer service through effective communication and problem-solving skills. This entry-level position demands a proactive individual who can provide knowledgeable assistance and support to customers across various channels, including phone, email, and chat. The successful candidate will demonstrate strong interpersonal skills and an ability to de-escalate customer concerns effectively while adhering to company protocols and policies. A commitment to continuous learning and improvement is essential as the agent will participate in training sessions to enhance service delivery. The ideal candidate will foster a positive experience for customers by efficiently navigating systems and processes to resolve inquiries or issues in a timely and accurate manner.
 
 
 
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 A minimum educational qualification of a diploma or bachelor&rsquo;s degree in a relevant field.
 </li>
 <li>
 Proven ability to work in a fast-paced environment while managing multiple customer interactions simultaneously.
 </li>
 <li>
 Demonstrated familiarity with customer service principles and practices, preferably through previous experience in a service-oriented role.
 </li>
 <li>
 Excellent verbal and written communication skills, with an emphasis on clarity, professionalism, and courtesy.
 </li>
 <li>
 Strong problem-solving skills and the ability to think on one&rsquo;s feet to address customer inquiries effectively.
 </li>
 <li>
 High level of empathy and patience when dealing with customer complaints or concerns.
 </li>
 <li>
 Capability in utilizing multiple software applications and customer relationship management (CRM) systems to track interactions and follow up on customer queries.
 </li>
 <li>
 Demonstrated willingness to learn and adapt to new processes and technologies as they are implemented within the organization.
 </li>
 <li>
 Experience with teamwork and collaboration in a professional setting, contributing positively to team dynamics.
 </li>
 <li>
 Availability to work flexible hours, including evenings, weekends, and holidays, as needed by business operations.
 </li>
 </ul>
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Respond promptly and professionally to incoming customer inquiries across various communication channels including phone, email, and live chat.
 </li>
 <li>
 Accurately document and track customer interactions in the company&rsquo;s CRM system, ensuring all information is up-to-date for effective follow-up.
 </li>
 <li>
 Utilize active listening skills to understand customer issues, providing effective solutions that align with company policies.
 </li>
 <li>
 De-escalate demanding customer situations by employing conflict resolution techniques, ensuring customer satisfaction and retention.
 </li>
 <li>
 Participate in ongoing training and development sessions to enhance product knowledge and customer service skills.
 </li>
 <li>
 Collaborate with colleagues and management to share feedback on customer experiences and suggest improvements to service protocols.
 </li>
 <li>
 Maintain a strong understanding of company products and services to provide informed guidance to customers.
 </li>
 <li>
 Achieve and exceed individual performance metrics, including response times, resolution rates, and customer satisfaction scores.
 </li>
 <li>
 Remain informed on industry trends and best practices in customer service, applying this knowledge to improve personal performance.
 </li>
 <li>
 Uphold compliance with company policies and industry regulations during all customer interactions.
 </li>
 </ul>
 
 
 
 
 
 Required Skills:
 
 
 <ul>
 <li>
 Excellent communication skills, both written and verbal, to convey information clearly and professionally.
 </li>
 <li>
 Strong customer focus with a commitment to ensuring a positive customer experience.
 </li>
 <li>
 Effective problem-solving abilities to identify solutions in high-pressure situations.
 </li>
 <li>
 Adaptability to changing environments and ability to learn new technologies quickly.
 </li>
 <li>
 Proficiency in using CRM software and other collaboration tools necessary for tracking and managing customer interactions.
 </li>
 <li>
 High level of empathy to understand customer concerns and provide appropriate responses.
 </li>
 <li>
 Ability to work collaboratively as part of a team while also being self-motivated to manage personal responsibilities.
 </li>
 <li>
 Strong organizational skills with attention to detail to ensure accuracy in documentation and task completion.
 </li>
 <li>
 Resilience and patience when handling difficult customer interactions.
 </li>
 <li>
 Time management skills to prioritize tasks effectively in a busy environment.
 </li>
 </ul>
 
 
</div>

Call Center Representative

Al Ghalia Trading

<ul><li>To ensure complete understanding of the operation, brand philosophy of LAP and Al Ghalia as a whole</li></ul>o To process all external and internal calls in a timely manner<ul><li>To perform all duties in accordance with the Standard Operating Policies and Procedures with the objective of maximising guest&rsquo;s satisfaction</li><li>To prepare work area for opening, mid-shift, or closing in accordance with the company&rsquo;s standards</li></ul>o To welcome, acknowledge and put guests at ease in a polite, efficient and friendly mannero To get to know guests&rsquo; preferences in order to satisfy their needs and build customer loyaltyo To have sufficient product knowledge to be able to give guest recommendations in a confident and competent mannerTo enter telephone and in-store &lsquo;products reservations into LS System (the Business Unit&rsquo;s computer system); recording every detail and dispatching information to the designated o kitchen sectiono To prepare the order&rsquo;s arrival list on a daily basis and distribute it (both in FOH and BOH)o To update function sheets with order&rsquo;s amendments and inform the concerned sectionso To ensure that the workplace and surrounding areas are kept clean and organized at all timeo To comply with all the company&rsquo;s statutory and legal requirements for fire, licensing and food handlingo To make sure that all furniture, fixtures and equipment are operating safely and maintained as required<ul><li>To assist the SBU&rsquo;s operation in the immaculate upkeep throughout the Call Centre Room</li></ul>o To encourage loyal and repeat business with a personable approach to your duties<ul><li>To report any discrepancies and/or operating issues to the MOD (equipment, connectivity etc.)</li><li>To answer email guest enquiries in a timely manner</li><li>To notify the MOD and/ or Chef of any special guest request</li><li>To record all details related to customer&rsquo;s complaints (guest name, mobile number, complaint reason) and communicate it to the Assistant Call Centre Manager</li></ul>o To report for duty punctually wearing the correct uniform and adhering to grooming standards and hygiene at all times<ul><li>To meet all timelines as required so as to ensure consistency in the service provided</li><li>To inform guests about the SBU&rsquo;s policy (delivery minimum charge, planning bespoke cake orders etc.)</li></ul>o To answer guests&rsquo; requests on social media tools including Lilou Artisan Patisserie WhatsappAny other tasks as assigned by the Shop Manager and Assistant Call Centre Managero Proven experience as a Call Centre Agent for a large-sized organization (preferably from the Hospitality/ Retail Industry)o Height Parameters: Ladies: 5&rsquo;4&rdquo; and Gentlemen: 5&rsquo;6&rdquo;o Customer Management skillso Ability to work both independently and in a teamo Personable and organizedo Ability to prioritize taskso Team-working skills: ability to work alone or as part of a teamo Self-motivated and detail orientedo Customer Management skillso Proficiency in MS Office and call centre equipment/ software programso Excellent interpersonal and communication skillsAbility to remain calm and courteous under pressureJob Types: &#1583;&#1608;&#1575;&#1605; &#1603;&#1575;&#1605;&#1604;, &#1583;&#1575;&#1574;&#1605;Pay: &#65020;4,000.00 - &#65020;5,000.00 per month

call center

Sihamco

<div><h3 class="jobSectionHeader">Job Summary</h3>
We are seeking a professional and customer-focused Call Center Representative to join our team. The ideal candidate will be the first point of contact for customers, handling inbound calls, addressing inquiries, resolving concerns, and providing accurate information about The Groves&rsquo; services and offerings.
The Groves is a premier destination in Riyadh, specializing in food &amp;amp; beverage, hospitality, and entertainment. We take pride in providing unforgettable experiences to our guests through exceptional service and a welcoming atmosphere.<ul>
<li>Answer incoming calls promptly and professionally.</li>
<li>Address customer inquiries, concerns, and complaints with patience and efficiency.</li>
<li>Provide accurate information regarding The Groves&rsquo; services, events, reservations, and promotions.</li>
<li>Record and update customer information in the system.</li>
<li>Escalate unresolved issues to the appropriate department or supervisor.</li>
<li>Ensure a high level of customer satisfaction and maintain company standards in all interactions.</li>
</ul>Requirements<ul>
<li>Saudi National &ndash; preference will be given to Saudi applicants.</li>
<li>Proficiency in both Arabic and English (spoken and written).</li>
<li>Strong communication and interpersonal skills.</li>
<li>Ability to remain calm and professional under pressure.</li>
<li>Prior experience in a call center, hospitality, or customer service role is preferred.</li>
<li>Familiarity with F&amp;B, hospitality, or entertainment industries is an advantage.</li>
</ul>About The Group:
SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019.
At SIHAMCO, we don&rsquo;t just lead Saudi Arabia&rsquo;s hospitality and entertainment evolution&mdash;we create it from the ground up. Since 2008, we&rsquo;ve been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards. Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.
Crafting a Homegrown Legacy
All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house &mdash; from initial vision and brand identity to concept creation, design, execution and operation. We don&rsquo;t import ideas; we build them &mdash; crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.
Our Signature Brands
Every brand under our umbrella is proudly reflecting the heart and soul of Saudi culture, while achieving international acclaim. With over 25 original homegrown brands, SIHAMCO not only sets &mdash; but consistently surpasses &mdash; global standards in Entertainment, Hospitality, F&amp;B, Lifestyle, Wellness, Family &amp; Pet Entertainment Experience. Our signature ventures: The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk &amp; Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I showcase what it means to innovate locally and shine globally.
Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc ensuring full legal protection and readiness for global expansion.
We Are Only Getting Started!
Several exciting new concepts and brands are currently under development, with launches planned in the coming months. From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.
People First
Our team is our greatest asset&mdash;a dynamic mix of local talent and international expertise, all united by a passion for excellence. We nurture careers, encourage creativity, and build leaders.
Benefits
At SIHAMCO, we believe in rewarding our team with more than just a job &mdash; we offer an inspiring work environment and real opportunities for growth. Our benefits include:<ul>
<li>Competitive salary packages &ndash; aligned with market standards and experience</li>
<li>Visa (1 year temp) &amp; Flights into the country for non-citizens</li>
<li>Accommodation</li>
<li>Transportation Allowance</li>
<li>Career development &amp; Internal promotions &ndash; grow with us across departments and seasons</li>
<li>Creative &amp; collaborative work culture &ndash; built on passion, innovation, and attention to detail</li>
<li>Exposure to high-end hospitality &amp; entertainment concepts &ndash; gain experience in premium F&amp;B and entertainment</li>
<li>Experience working on premium events within The Groves, Riyadh Season</li>
<li>Cultural diversity &ndash; join a team of passionate professionals from around the world</li>
</ul>Join us and be part of a company that&rsquo;s redefining hospitality in Saudi Arabia and beyond.</div>

Call Centre Representative

SIHAMCO

<div>
 
 Job Summary
 
 
 
 We are seeking a professional and customer-focused Call Center Representative to join our team. The ideal candidate will be the first point of contact for customers, handling inbound calls, addressing inquiries, resolving concerns, and providing accurate information about The Groves' services and offerings.
 
 
 The Groves is a premier destination in Riyadh, specializing in food &amp; beverage, hospitality, and entertainment. We take pride in providing unforgettable experiences to our guests through exceptional service and a welcoming atmosphere.
 
 
 <ul>
 <li>
 Answer incoming calls promptly and professionally
 </li>
 <li>
 Address customer inquiries, concerns, and complaints with patience and efficiency
 </li>
 <li>
 Provide accurate information regarding The Groves' services, events, reservations, and promotions
 </li>
 <li>
 Record and update customer information in the system
 </li>
 <li>
 Escalate unresolved issues to the appropriate department or supervisor
 </li>
 <li>
 Ensure a high level of customer satisfaction and maintain company standards in all interactions
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Saudi National - preference will be given to Saudi applicants
 </li>
 <li>
 Proficiency in both Arabic and English (spoken and written)
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Ability to remain calm and professional under pressure
 </li>
 <li>
 Prior experience in a call center, hospitality, or customer service role is preferred
 </li>
 <li>
 Familiarity with F&amp;B, hospitality, or entertainment industries is an advantage
 
 
 </li>
 </ul>
 
 About The Group:
 
 
 
 SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019.
 
 
 At SIHAMCO, we don't just lead Saudi Arabia's hospitality and entertainment evolution&mdash;we create it from the ground up. Since 2008, we've been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards. Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.
 
 
 
 Crafting a Homegrown Legacy
 
 
 
 All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house &mdash; from initial vision and brand identity to concept creation, design, execution and operation. We don't import ideas; we build them &mdash; crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.
 
 
 
 Our Signature Brands
 
 
 
 Every brand under our umbrella is proudly reflecting the heart and soul of Saudi culture, while achieving international acclaim. With over 25 original homegrown brands, SIHAMCO not only sets &mdash; but consistently surpasses &mdash; global standards in Entertainment, Hospitality, F&amp;B, Lifestyle, Wellness, Family &amp; Pet Entertainment Experience. Our signature ventures: The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk &amp; Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I showcase what it means to innovate locally and shine globally.
 
 
 Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc ensuring full legal protection and readiness for global expansion.
 
 
 
 We Are Only Getting Started!
 
 
 
 Several exciting new concepts and brands are currently under development, with launches planned in the coming months. From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.
 
 
 
 People First
 
 
 
 Our team is our greatest asset&mdash;a dynamic mix of local talent and international expertise, all united by a passion for excellence. We nurture careers, encourage creativity, and build leaders.
 
 
 
 Benefits
 
 
 
 At SIHAMCO, we believe in rewarding our team with more than just a job &mdash; we offer an inspiring work environment and real opportunities for growth. Our benefits include:
 
 
 <ul>
 <li>
 Competitive salary packages - aligned with market standards and experience
 </li>
 <li>
 Visa (1 year temp) &amp; Flights into the country for non-citizens
 </li>
 <li>
 Accommodation
 </li>
 <li>
 Transportation Allowance
 </li>
 <li>
 Career development &amp; Internal promotions - grow with us across departments and seasons
 </li>
 <li>
 Creative &amp; collaborative work culture - built on passion, innovation, and attention to detail
 </li>
 <li>
 Exposure to high-end hospitality &amp; entertainment concepts - gain experience in premium F&amp;B and entertainment
 </li>
 <li>
 Experience working on premium events within The Groves, Riyadh Season
 </li>
 <li>
 Cultural diversity - join a team of passionate professionals from around the world
 
 
 </li>
 </ul>
 Join us and be part of a company that's redefining hospitality in Saudi Arabia and beyond.
</div>

Jeeny

<div>
 
 About Jeeny:
 
 
 
 Jeeny is a leading ride-hailing platform that strives to revolutionize daily commuting and transportation. Our app connects users with their preferred modes of transportation, making mobility accessible, convenient, and affordable for all.
 
 
 We are a joint venture between MEIG (Middle East Internet Group), Rocket Internet, and IMENA. Since our inception, we have grown exponentially and currently operate in Saudi Arabia and Jordan.
 
 
 At Jeeny, we value innovation, teamwork, and a passion for delivering exceptional user experiences. Join us in our mission to transform the transportation landscape.
 
 
 
 About the Role:
 
 
 
 We are looking for a Call Center Team Lead to manage and guide a team of customer service agents while maintaining high standards of performance, service quality, and team morale. This role focuses primarily on daily operations, coaching, and performance management, while also requiring basic involvement in quality assurance processes to support continuous improvement efforts.
 
 
 The ideal candidate should be performance-driven, detail-oriented, and capable of identifying both individual and team-level development needs through regular performance and quality reviews.
 
 
 
 Job Responsibilities:
 
 
 
 <ul>
 <li>
 Lead, coach, and motivate a team of call center agents to meet and exceed KPIs and quality targets
 </li>
 <li>
 Manage shift schedules, ticket assignments, and agent utilization based on priority, complexity, and skill set
 </li>
 <li>
 Ensure adherence to SLAs, SOPs, and company policies
 </li>
 <li>
 Act as the first point of escalation for complex customer issues and support agents in handling critical cases
 </li>
 <li>
 Collaborate with cross-functional teams (Product, Ops, Tech) to resolve recurring issues and improve support processes
 </li>
 <li>
 Provide daily and weekly performance reports and insights to CS leadership on team metrics, challenges, and achievements
 </li>
 <li>
 Foster a positive, supportive, and collaborative team environment, encouraging open communication, team spirit, and strong working relationships among agents and with leadership
 </li>
 <li>
 Promote a culture of respect, motivation, and accountability to maintain high morale and engagement across the team
 </li>
 <li>
 Conduct regular performance reviews, 1:1 coaching sessions, and real-time feedback to improve service standards
 </li>
 <li>
 Monitor key metrics such as AHT, CSAT, FRT , SLA occupancy, and productivity to identify trends or under performance and suggest improvement actions along with Ops customer service manager
 </li>
 <li>
 Participate in basic quality assurance activities, such as reviewing QA scorecards, understanding evaluation criteria, and aligning coaching efforts with quality gaps along with quality team
 </li>
 <li>
 Coordinate with the QA and training teams to ensure agents are aligned with service expectations and product knowledge
 </li>
 <li>
 Help identify recurring quality issues and contribute to improvement initiatives with support with quality team
 </li>
 <li>
 Support calibration efforts to ensure fair and consistent evaluations across the team
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 2+ years of experience in a call center environment
 </li>
 <li>
 Strong understanding of contact center operations, including workforce scheduling, KPI tracking, and escalation handling
 </li>
 <li>
 Familiarity with quality standards and evaluation processes within a contact center environment
 </li>
 <li>
 Proven ability to coach and develop teams while managing performance under pressure
 </li>
 <li>
 Solid problem-solving skills and the ability to make quick, data-informed decisions
 </li>
 <li>
 Strong interpersonal, leadership, and communication skills
 </li>
 <li>
 High accountability, professionalism, and a passion for improving customer experience
 </li>
 <li>
 Strong English is a must (Interviews for this role in English).
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 What We Offer:
 
 
 
 <ul>
 <li>
 An opportunity to collaborate with talented individuals while learning, growing, and expanding your skill set
 </li>
 <li>
 An environment that encourages you to take ownership and produce excellent outcomes every day
 </li>
 <li>
 Health benefits and insurance
 </li>
 <li>
 Flexible working hours
 
 
 </li>
 </ul>
 
 Company Culture
 
 
 
 Jeeny is an equal opportunity employer. We are committed to providing a workplace where all aspects of employment are solely based on merit. We value diversity and absolutely do not discriminate in any form based on race, color, ethnicity, nationality, religion, gender, age, or mental or physical disability.
</div>

Call Center Team Lead

<div>About Jeeny:
Jeeny is a leading ride-hailing platform that strives to revolutionize daily commuting and transportation. Our app connects users with their preferred modes of transportation, making mobility accessible, convenient, and affordable for all.
We are a joint venture between MEIG (Middle East Internet Group), Rocket Internet, and IMENA. Since our inception, we have grown exponentially and currently operate in Saudi Arabia and Jordan.
At Jeeny, we value innovation, teamwork, and a passion for delivering exceptional user experiences. Join us in our mission to transform the transportation landscape.
About the Role:
We are looking for a Call Center Team Lead to manage and guide a team of customer service agents while maintaining high standards of performance, service quality, and team morale. This role focuses primarily on daily operations, coaching, and performance management, while also requiring basic involvement in quality assurance processes to support continuous improvement efforts.
The ideal candidate should be performance-driven, detail-oriented, and capable of identifying both individual and team-level development needs through regular performance and quality reviews.
Job Responsibilities: 
<ul>
<li>Lead, coach, and motivate a team of call center agents to meet and exceed KPIs and quality targets.</li>
<li>Manage shift schedules, ticket assignments, and agent utilization based on priority, complexity, and skill set.</li>
<li>Ensure adherence to SLAs, SOPs, and company policies.</li>
<li>Act as the first point of escalation for complex customer issues and support agents in handling critical cases.</li>
<li>Collaborate with cross-functional teams (Product, Ops, Tech) to resolve recurring issues and improve support processes.</li>
<li>Provide daily and weekly performance reports and insights to CS leadership on team metrics, challenges, and achievements.</li>
<li>Foster a positive, supportive, and collaborative team environment, encouraging open communication, team spirit, and strong working relationships among agents and with leadership.</li>
<li>Promote a culture of respect, motivation, and accountability to maintain high morale and engagement across the team.</li>
<li>Conduct regular performance reviews, 1:1 coaching sessions, and real-time feedback to improve service standards.</li>
<li>Monitor key metrics such as AHT, CSAT, FRT , SLA occupancy, and productivity to identify trends or under performance and suggest improvement actions along with Ops customer service manager.</li>
<li>Participate in basic quality assurance activities, such as reviewing QA scorecards, understanding evaluation criteria, and aligning coaching efforts with quality gaps along with quality team.</li>
<li>Coordinate with the QA and training teams to ensure agents are aligned with service expectations and product knowledge.</li>
<li>Help identify recurring quality issues and contribute to improvement initiatives with support with quality team.</li>
<li>Support calibration efforts to ensure fair and consistent evaluations across the team.</li>
</ul>Requirements<ul><li>
2+ years of experience in a call center environment.</li></ul><ul>
<li>Strong understanding of contact center operations, including workforce scheduling, KPI tracking, and escalation handling.</li>
<li>Familiarity with quality standards and evaluation processes within a contact center environment.</li>
<li>Proven ability to coach and develop teams while managing performance under pressure.</li>
<li>Solid problem-solving skills and the ability to make quick, data-informed decisions.</li>
<li>Strong interpersonal, leadership, and communication skills.</li>
<li>High accountability, professionalism, and a passion for improving customer experience.</li>
Strong English is a must (Interviews for this role in English). 
<li>
</li></ul>Benefits
What We Offer:<ul>
<li>An opportunity to collaborate with talented individuals while learning, growing, and expanding your skill set.</li>
<li>An environment that encourages you to take ownership and produce excellent outcomes every day.</li>
<li>Health benefits and insurance.</li>
<li>Flexible working hours.</li>
</ul>Company Culture
Jeeny is an equal opportunity employer. We are committed to providing a workplace where all aspects of employment are solely based on merit. We value diversity and absolutely do not discriminate in any form based on race, color, ethnicity, nationality, religion, gender, age, or mental or physical disability.</div>

Explore 296+ Call center agent in Riyadh this September. Find roles across top companies and apply now to boost your career.

296 call center agent jobs IN Riyadh

Call Center Agent

Call Center Representative

call center

Call Centre Representative

Call Centre Representative

Call Center Team Lead

Call Center Team Lead