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call center agent

IIQAF

<div><h3 class="jobSectionHeader"><b>Description</b></h3>
<p>We are seeking a dedicated and customer-oriented Call Center Agent to join our vibrant team within the hospitality industry. As the first point of contact for our valued guests, the successful candidate will play a crucial role in delivering exceptional service and support. This position requires excellent communication skills, a friendly demeanor, and the ability to efficiently manage customer inquiries while maintaining a professional tone. The Call Center Agent will be responsible for handling a variety of customer interactions, including reservations, inquiries, and feedback, ensuring that each guest receives personalized assistance.</p>
<h3 class="jobSectionHeader"><b>Responsibilities</b></h3>
<ul><li>Answer incoming calls and respond to customer inquiries</li><li>
Resolve customer complaints and issues in a professional manner</li><li>
Provide product information and assistance</li><li>
Process orders, returns, and exchanges</li><li>
Update customer accounts and records</li></ul>
<h3 class="jobSectionHeader"><b>Requirements</b></h3>
<ul><li>Excellent communication skills</li><li>
Strong problem-solving abilities</li><li>
Ability to work well in a fast-paced environment</li><li>
Basic computer skills</li><li>
Previous customer service experience is a plus</li></ul>
<h3 class="jobSectionHeader"><b>Qualifications</b></h3>
<ul><li>High school diploma or equivalent</li><li>
Customer service training or certification preferred</li><li>
Fluency in English (additional languages a plus)</li></ul>
<h3 class="jobSectionHeader"><b>Benefits</b></h3>
<ul><li>Competitive salary</li><li>
Healthcare benefits</li><li>
Opportunities for career growth</li><li>
Positive work environment</li></ul></div>

Call Center Agent

OpenTech HR | شركة التقنيات المفتوحة

<div>
 <p>
  <strong>
   Position:
  </strong>
  Call Center Agent
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirement:
  </strong>
 </p>
 <p>
  We are hiring experienced Call Center Agents for a renowned Banking Project.
 </p>
 <ul>
  <li>
   Excellent communication and customer service skills required.
  </li>
  <li>
   Experience in the banking sector is preferred.
  </li>
  <li>
   Saudi National
  </li>
  <li>
   Handle customer inquiries and complaints.
  </li>
  <li>
   Assist customers with banking-related issues.
  </li>
  <li>
   2&ndash;3 years of experience in a call center environment.
  </li>
  <li>
   Excellent communication skills.
  </li>
  <li>
   Strong customer service skills.
  </li>
  <li>
   Bachelors degree required
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
 </p>
 <p>
  <strong>
   Pay Range
  </strong>
 </p>
 <p>
  Salary: SAR 6,500
 </p>
 <p>
 </p>
</div>


Call Center Representative

شركة مهاب الغذائية

<p><b>Job Title:</b> Hybrid Call Center Agent (Customer Service Specialist) <b>Company:</b> Shrimp Shack <b>Location:</b> [Riyadh] (Hybrid: Part-Time Remote, Part-Time In-Office) <b>Job Type:</b> Full-Time / Part-Time</p><p>Who We Are</p><p>At Shrimp Shack, we're not just serving food; we're serving experiences. We're famous for our legendary shrimp baskets and lively atmosphere, and our central support team is the backbone of that great customer experience. We're looking for a motivated and friendly individual to be the &quot;voice&quot; of Shrimp Shack, joining our team in a flexible hybrid role.</p><p>The Role</p><p>As our Hybrid Call Center Agent, you will be the first point of contact for our hungry customers. You'll be the friendly expert who takes their orders, answers their questions, and resolves their issues, ensuring every interaction is as satisfying as our food.</p><p>This role offers the <b>best of both worlds</b>: You'll enjoy the focus and comfort of working from your home office on some days, combined with the teamwork and collaborative energy of working in our [Riyadh] support office on other days.</p><p>What You'll Do</p><ul><li><b>Handle Inbound Orders:</b> Be the primary point of contact for high-volume phone orders for delivery and takeout across multiple Shrimp Shack locations.</li><li><b>Be a Menu Guru:</b> Confidently guide customers through our menu, make mouth-watering recommendations, and upsell specials or add-ons.</li><li><b>Manage Reservations:</b> Assist guests with booking, modifying, or canceling their dining reservations.</li><li><b>Provide &quot;First-Call Resolution&quot;:</b> Listen to customer feedback or complaints (e.g., late delivery, incorrect order) with patience and empathy. Take ownership of the problem and find a solution that leaves the customer happy.</li><li><b>Ensure Accuracy:</b> Meticulously enter all order details, special requests, and payment information into our POS (Point of Sale) system.</li><li><b>Coordinate &amp; Communicate:</b> Act as a liaison between the customer, our kitchen staff, and our delivery partners to ensure a smooth process from call to pickup.</li></ul><p>The Perfect Candidate (You!)</p><p>We're looking for someone who doesn't just take calls, but builds relationships.</p><ul><li><b>You're an Empathetic Communicator:</b> You have a naturally warm, positive, and professional phone presence. You can hear a &quot;smile&quot; in your voice.</li><li><b>You're a Problem-Solver:</b> When a customer is upset, you remain calm and see it as a puzzle to solve, not a conflict to endure.</li><li><b>You're Highly Disciplined:</b> You have a proven ability to be productive, self-motivated, and focused while working from home. You have a quiet, dedicated remote workspace.</li><li><b>You're Detail-Obsessed:</b> You know that the difference between &quot;extra sauce&quot; and &quot;no sauce&quot; is the difference between a happy customer and a bad review.</li><li><b>You're Tech-Savvy:</b> You're comfortable learning new software, using a POS system, and managing multiple applications at once.</li><li><b>You're a Team Player:</b> You value in-office days for collaboration, training, and connecting with your colleagues.</li></ul><p><b>Requirements:</b></p><ul><li>1-2+ years of experience in a customer service, call center, or hospitality role (restaurant experience is a huge plus!).</li><li>A quiet, distraction-free home office setup with a reliable high-speed internet connection.</li><li>Ability to work a flexible schedule, including evenings and weekends (this is restaurant life, after all!)</li></ul><p>Why You'll Love Working Here</p><ul><li><b>True Hybrid Flexibility:</b> Get the perfect balance of remote work and in-office community.</li><li><b>The Best Perk:</b> A generous employee discount on all Shrimp Shack food!</li><li><b>Supportive Team:</b> We're a fast-paced, energetic team that celebrates wins together.</li><li><b>Career Growth:</b> We are a growing brand with opportunities to move up in operations, management, or corporate support.</li></ul><p>&#1606;&#1608;&#1593; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1577;: &#1583;&#1608;&#1575;&#1605; &#1603;&#1575;&#1605;&#1604;</p><p>&#1575;&#1604;&#1585;&#1575;&#1578;&#1576; &#1575;&#1604;&#1605;&#1583;&#1601;&#1608;&#1593;: &#65020;&#1637;&#1644;&#1632;&#1632;&#1632;&#1643;&#1632;&#1632;&nbsp;&#1604;&#1603;&#1604; &#1588;&#1607;&#1585;</p>

Call Centr

Nestlé

<p></p><div><p><b>Location:</b> Riyadh, Saudi Arabia<br>
<b>Workplace Type:</b> On-site <b>Department:</b> Customer Service<br>
<b>Reports To:</b> Call Center Supervisor<br>
<b>Employment Type:</b> Full-Time</p><p></p><p><b><br>
Position Summary</b></p><p>
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services,</p><p>
Responsible for acting as a liaison between customers and companies.</p><p>
Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.</p><p></p><p><b><br>
Key Responsibilities:</b></p><ul><li>
Answer incoming calls and respond to customer inquiries in a timely and professional manner in both languages (Arabic-English)</li><li>
Provide accurate information regarding products, services, and company policies.</li><li>
Resolve customer complaints and issues effectively, ensuring a positive customer experience.</li><li>
Document all customer interactions accurately in the system.</li><li>
Meet or exceed performance metrics, including call handling time, customer satisfaction scores, and resolution rates.</li><li>
Participate in training and development activities to enhance skills and knowledge.</li></ul><p></p><p><b><br>
Qualifications:</b></p><ul><li>
High school diploma or equivalent; associate degree preferred.</li><li>
Previous experience in a customer service or call center role</li><li>
Proficient in using computer systems and software.</li></ul></div><p></p>

Customer Service Agent

Almarai - المراعي

<div>
 <p>
  <strong>
   The Company:
  </strong>
 </p>
 <p>
  Almarai is the world&rsquo;s largest vertically integrated dairy and the region&rsquo;s largest food and beverage manufacturing and distribution company. Headquartered in the Kingdom of Saudi Arabia, Almarai Company is ranked as the #1 FMCG Brand in the MENA region and is a market leader in all its categories across the GCC. Almarai currently employs over 40,000 employees servicing some 220,000 retail outlets across GCC, Egypt and Jordan and has reported net income of SAR 2.31 billion on sales of SAR 20.97 billion in 2024. For more details, please visit our website &ndash; www.almarai.com.
 </p>
 <p>
  An aggressive expansion program together with acquisitions in new vertical markets have created an exciting opportunity to join a dynamic multinational team dedicated to furthering growth plans for the group.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Role:
  </strong>
 </p>
 <p>
  To promote proper usage of All Almarai products to Health-Care Professionals, consumers, as well as support product supply at trade level by detail product features, promote product benefits and advise proper usage instructions when required and handling inbound telephonic product enquiries to call center.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirement:
  </strong>
 </p>
 <p>
  Potential candidate must meet the requirements mentioned below:
 </p>
 <ul>
  <li>
   Diploma degree in a relevant stream (business, sales, nutrition, etc.)
  </li>
  <li>
   2 years of experience in handling tele sales
  </li>
  <li>
   Excellent and effective use of Microsoft Office programs.
  </li>
  <li>
   Excellent verbal and written communication skills in both Arabic &amp; English
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Almarai offers a competitive package, generous leave, medical coverage, discretionary bonus, training, and development etc.
  </strong>
 </p>
 <p>
  <strong>
   This is a great opportunity to join a successful and expanding global business, offering an excellent remuneration and benefits package.
  </strong>
 </p>
</div>


Call Centre Representative

لدله الصحية

<div><div><div><div><h4 class="jobSectionHeader"><b>Call Center Coordinator</b><p>Part Time</p></h4></div><div>
Posted On: Monday, November 10th, 2025</div></div></div><div><div>
Description</div><div><p><b>
Role Purpose:</b></p><p>
Responsible for presenting a professional Call Center services to achieve departmental goals and objectives.</p><p><b>
Key Responsibilities:</b></p><ul><li><div>
Manage outbound calls in a polite and professional manner.</div></li><li><div>
Ensure the customer satisfaction by performing necessary outbound calls related to appointments confirmation and cancellation.</div></li><li><div>
Perform reports that required by direct supervisor.</div></li><li><div>
Maintain and improve quality results by adhering to approved standards and guidelines.</div></li><li><div>
Communicate and confer with customers by using various web based tools.</div></li><li><div>
Execute effective communication skills to deal tactfully with different kinds of customers.</div></li><li><div>
Implements appropriate policies and procedures to achieve the Hospital&rsquo;s goals and objectives in pursuit of Standards of Care, Quality / Performance Improvement</div></li><li><div>
Perform any other tasks within his/her competence as directed by the Call Center Manager.</div></li></ul></div></div><div><div>
Requirements</div><div><p><b>
Necessary Knowledge and Experience:</b></p><ul><li>
0 - 1 years of experience in the related field</li></ul><p><b>
Education and Certification Requirements:</b></p><ul><li>
High school diploma or equivalent.</li></ul></div></div><div><div>
Summary</div><div><div><div><div><b>
Industry</b><b>:</b></div><div><div>
Hospital &amp; health care</div></div></div><div><div><b>
Experience Required</b><b>:</b></div><div><div>
1 year(s) minimum</div></div></div><div><div><b>
Career Level</b><b>:</b></div><div><div>
Officer</div></div></div></div></div></div><div><p>
Required Skills</p><div><p>
Computer Literacy (Word, Excel, Powerpoint)</p><p>
Supervision Skills</p><p>
Adaptability</p><p>
Teamwork</p><p>
Good Communication Skills</p><p>
Flexibility</p><p>
Dependability And Responsibility</p><p>
Honesty And Integrity</p><p>
Strong Work Ethic</p><p>
Motivated To Grow And Learn</p><p>
Strong Self-Confidence</p><p>
Self-Motivated</p><p>
Possessing A Positive Attitude</p></div></div><div><p>
Languages</p><div><p>
EN - Full Professional Proficiency</p><p>
AR - Full Professional Proficiency</p></div></div></div><p></p>

Call Center CoordinatorPart Time

Riyadh Air

<div>About the Company:
<p>
Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that&rsquo;s shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub &ndash; a digitally native airline that will connect the kingdom to more than 100 destinations.
</p>About the Role:
<p>
Are you passionate about leveraging technology, automation, and data insights to create world&#8209;class customer experiences?</p><p></p><p><br>
We are seeking a passionate individual to lead the development and execution of our technology strategy focused on guest experience enhancement, agent productivity, and robotic process automation (RPA) systems.</p><p></p><p><br>
You'll analyse and redesign contact center and digital processes, identify automation opportunities, and introduce AI&#8209;driven solutions that streamline workflows, reduce friction, and elevate engagement.</p><p><br>
</p><p>Naturally, you will collaborate closely with cross&#8209;functional teams across Product, IT, Operations, and Guest Experience, while ensuring that technology directly contributes to improved service efficiency and guest satisfaction.</p><p></p><p><br>
All while guiding the implementation of RPA and AI use cases, overseeing system testing and deployment, and translating operational data into actionable insights that drive measurable improvements.</p><p><br>
</p><p>Beyond technology execution, you will act as a guardian of guest experience by ensuring seamless support journeys, maintaining data&#8209;privacy standards, and safeguarding RX's reputation for excellence.</p><p></p><p><i><br>
Be the catalyst that turns smart technology into unforgettable customer moments!</i></p>
About You:
<p>
Degree qualified, you will demonstrate at least 3 years of professional experience as a Technical Business Analyst, with a proven track record in contact center operations, RPA implementation, and customer experience transformation.</p><p></p><p><br>
You are expected to possess a strong understanding of RPA and AI technologies such as UiPath or Automation Anywhere and are confident designing and implementing automation solutions within high&#8209;volume digital environments.</p><p></p><p><br>
We'd love to hear from you even more if you are proficient in data&#8209;analysis tools, and constantly exploring emerging technologies that enhance performance.</p><p></p><p><br>
This is your opportunity to shape the future of air travel. Bring your best and show us why you can own this position within Riyadh Air.</p><p><br>
</p><p>Please submit your application by clicking the Apply button. Our Talent Acquisition team will be reviewing applications shortly.</p></div>

Contact Center Technical Business Analyst

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