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customer care representative Jobs in Riyadh

customer care representative

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call center agent

CsMena

<div>
 
 CsMena is a leading provider of communication management services and solutions based in Riyadh, Saudi Arabia. We have delivered top-tier outsourcing services with a focus on exceptional call centre operations. Our dedicated team undergoes rigorous training to ensure the highest quality service for our clients in various industries, including e-commerce, healthcare, telecommunications, and hospitality. We provide multilingual support across various communication channels to ensure client satisfaction and loyalty.
 
 
 
 
 
 Role Description:
 
 
 This is a full-time on-site role for a customer service representative at CsMena in Riyadh. The customer service representative will be responsible for handling both incoming and outgoing calls, resolving customer queries, ensuring customer satisfaction, and providing exceptional customer service daily.
 
 
 
 
 
 Qualifications
 
 <ul>
 <li>
 Language Skill: English B1 - C1.
 </li>
 <li>
 Customer Service Representatives and Customer Support Skills
 </li>
 <li>
 Customer Satisfaction and Customer Experience expertise
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Ability to multitask and work under pressure
 </li>
 <li>
 Minimum 1 Year of experience in Customer Service
 </li>
 <li>
 Fully available for all shifts (24/7)
 </li>
 </ul>
</div>

Call Center Representative Agent

The Cigna Group

<div>About Cigna Healthcare
Cigna Healthcare is a global health service company dedicated to helping people improve their health, and vitality. With a heritage of over 200 years, Cigna Healthcare is committed to its promise of being together all the way in providing healthcare, clinical management and wellness programs to employers, individuals, and governments around the world.
Cigna Healthcare maintains a global sales capability in 30 countries and jurisdictions, employing over 70,000 people that service more than 190 million customer relationships.
About Cigna KSA
Breaking ground by becoming the first international health insurer to receive a branch license in Saudi Arabia. Saudi Arabia&rsquo;s Central Bank approved licensing for Cigna Insurance Saudi Arabia to enhance quality and competitiveness, increase diversification, and introduce new perspectives to the Saudi Arabian market. We are honored to have been awarded this license &ndash; and will work diligently to improve the health and well-being of every Saudi Arabian citizen we serve. As healthier employees lead to more productive workforces, these efforts are a win-win for all.
Our Offer:
<ul><li>VIP Healthcare Insurance Plan</li><li>
Professional learning programs to help you grow your career at Cigna</li><li>
Superb office location at Riyadh Front</li></ul>
The role:
<ul><li>Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, Envoy registration/navigation, policy benefits, issue certificates of insurance, claims status and other related information and provide solutions for customers and clients.</li><li>
Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others.</li><li>
Performs research to respond to inquiries and interprets policy provisions to determine most effective response.</li><li>
Mails or routes claim forms and supporting documentation to various units for final processing.</li><li>
Independently responds to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity.</li><li>
You will have excellent interpersonal skills, with an ability to understand and interpret policy provisions.</li></ul>
Qualifications:
<ul><li>Bachelor&rsquo;s degree or equivalent</li><li>
Minimum 1+ years of customer service experience analyzing and solving customer problems</li><li>
Call center experience</li><li>
Excellent English written and oral communication skills</li><li>
Arabic written and oral skill is a must</li><li>
Exceptional organizational and time-management focus</li><li>
Ability to perform in a high volume, fast paced call center environment</li><li>
Proven ability to work independently as well as a productive member of a team</li><li>
Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer</li><li>
Extensive understanding in Medical Terminology is a PLUS</li><li>
Experience in healthcare insurance industry is required (financial/banking are welcome to apply)</li></ul> 
Conditions/Requirements:<ul><li>
Work in 24 x 7 rotation shifts.</li><li>
5 days a week.</li><li>
In split shifts (some hours in the morning and remaining hours in the afternoon or evening)</li><li>
During public holidays</li></ul>
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we&rsquo;re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.</div>

Customer Service Representative - Saudi National

Foodics

Who Are We We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners. The Job in a Nutshell We are looking for those who are excited to be part of our team! As a Customer Support Specialist, you will handle clients' inquiries and requests regarding Foodics products and overall incoming communication channelsIn short, you will be our first line of support for customers, with the primary goal of providing optimum service at all times! What Will You Do <ul><li>Handle and provide the correct answers for client inquiries.</li><li>Escalate and follow up with concerned teams with Foodics in case any support is needed from their side until reaching case resolution.</li><li>Document communication logs into our CRM and ticketing systems with accuracy.</li><li>Train clients on using Foodics products using multiple virtual channels.</li><li>Report daily events to team leaders and highlight areas where more attention may be needed.</li></ul> What Are We Looking For <ul><li>Bachelor's degree in any major. (Preferred)</li><li>0 - 1 year of experience in call center or customer service roles.</li><li>High fluency in the English language, especially speaking and communicating verbally. (Must)</li><li>Excellent typing skills (Must).</li><li>Comfortable and skilled in delivering training. (Preferred)</li><li>Willing to work hard and with autonomy to handle customer cases till case resolution.</li><li>Is naturally strong in communication, with great ability for problem-solving.</li><li>Comfortable in conducting routine tasks while maintaining quality standards.</li></ul> What We Offer You We believe you will love working at Foodics!<ul><li>We offer highly competitive compensation packages, including bonuses and the potential for shares.</li><li>We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li><li>Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li><li>We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li></ul><img src="https://www.jobg8.com/Tracking.aspx?5gzGUc577o5ZLhCxHTnO1kZapG91e6vvf" width="0" height="0" />

Customer Support Specialist

Al Jazirah Vehicles Agencies Co. Ltd.

<div>
 
 
 Job Purpose:
 
 
 
 
 
 <ul>
 <li>
 To provide and promote a professional, high-quality, front-line customer focused telephone service to all AJVA customers for various purposes, including but not limited to, answering queries and questions, handling complaints, troubleshoot problems, providing product information and performing telephonic and internet sales function within and ensuring customer satisfaction within the AJVA&rsquo;s policies, procedure, and objectives.
 </li>
 </ul>
 
 
 
 
 
 KEY ACCOUNTABILITIES &amp; ACTIVITIES:
 
 
 
 
 
 <ul>
 <li>
 Follow the day-to-day operations related to own job to ensure continuity of work.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Contribute to the identification of opportunities for continuous improvement of processes and practices taking into account &lsquo;international best practice&rsquo;, improvement of business processes, cost reduction and productivity improvement.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Assist in the preparation of timely and accurate reports of connection center to meet company and department requirements, policies and standards.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Responsible for being first point of contact for all customers in order to ensure high quality service delivered and maximum customer satisfaction is achieved.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Build and maintain long-term relationships with inquiring and/or buying customers through phone calls, emails and social media&hellip; to ensure sustained and increased sales and revenues.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Ensure that all calls and complaints from customers (including MCI) are dealt with prompt and resolved on-time within AJVA&rsquo;s agreed policies, procedures and standards.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Record and maintain customer information and feedback on CRM system in comprehensible manner and forward the queries of immediate attention to the concern department personnel.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Coordinate and follow-up with the concern departments for the feedback on the customer concerns and queries forwarded to them.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Support &amp; On-time Execute
 
 &ldquo;Guaranteeing Customer Satisfaction &amp; Loyalty&rdquo;
 
 programs as per defined AJVA &amp; FORD standards and policies.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Comply with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.
 </li>
 </ul>
 
 
 
 
 
 JOB SPECIFICATIONS:
 
 
 
 
 
 <ul>
 <li>
 0-2 years relevant experience in a related field or industry
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 High School Certificate with preferably a Diploma in Sales, Marketing or any other related field
 </li>
 </ul>
 
 
</div>

Customer Care Agent

alfanar

<div>
 Job description:
 
 
 Job Purpose
 
 Handle incoming and outgoing calls, assist customers with their inquiries, provide information about our real estate projects, and support the sales team by booking appointments and following up with potential clients.
 
 Key Accountability Areas
 
 
 Customer Service:
 
 
 &bull;&nbsp;&nbsp; &nbsp;Answer calls and respond to customer questions in a professional manner.
 
 &bull;&nbsp;&nbsp; &nbsp;Provide details about available properties, prices, and project locations.
 
 &bull;&nbsp;&nbsp; &nbsp;Handle customer complaints or direct them to the right person.
 
 
 Sales Support:
 
 
 &bull;&nbsp;&nbsp; &nbsp;Book appointments for the sales team with interested clients.
 
 &bull;&nbsp;&nbsp; &nbsp;Follow up with leads to check their interest and update records.
 
 
 Records &amp; Reporting:
 
 
 &bull;&nbsp;&nbsp; &nbsp;Keep accurate records of calls, leads, and customer interactions.
 
 
 Marketing Support:
 
 
 &bull;&nbsp;&nbsp; &nbsp;Support marketing campaigns by making promotional calls when needed
 
 Role Accountability
 
 
 HR Proficiency:
 
 
 Ability to obtain updated soft and technical skills related to the job
 
 To have a vision and a plan for the career path and how to achieve it.
 
 
 Delivery:
 
 
 Perform the planned activities to meet the operational and development targets as per delivery schedules.
 
 Utilize resources effectively to achieve objectives within efficient cost and time.
 
 Provide a periodic report formatted by detailing the deviation and execution of planned tasks.
 
 
 Problem-Solving:
 
 
 Solve any related problems arise and escalate any complex operational issues.
 
 
 Quality:
 
 
 Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.
 
 
 Business Process Improvements:
 
 
 Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.
 
 
 Compliance:
 
 
 Comply to related policy and procedures and work instructions.
 
 
 Health, Safety, and Environment:
 
 
 Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.
 
 Academic Qualification Diploma Degree in Administration Institute or OtherWork Experience Fresher - 0-2 yearsTechnical / Functional Competencies QA Key Performance IndicatorsConsultative SalesSales PlanningSales PresentationsSales PromotionsSales ResearchSales Technical SupportSales ToolsSales Trend AnalysisSolution SalesCompetitive Analysis
 
 
 Profile description:
 
 
 
 Alfanar is a Saudi company with an international presence, primarily engaged in the manufacturing and trading of a wide variety of low, medium, and high voltage electrical products, in addition to its portfolio of conventional and renewable energy solutions, oil and gas, water treatment, infrastructure, technical services, and digital solutions.
 
 
 &nbsp;
 
 
 The hub of alfanar&rsquo;s manufacturing operations is Medinet alfanar Alsinaiya, a 700,000 square-meter complex located in Riyadh. The complex houses an array of ultra-modern manufacturing facilities and laboratories equipped with state-of-the-art technologies and staffed with highly skilled professionals.
 
 
 &nbsp;
 
 
 alfanar derives its success from its commitment to providing the highest quality standards to its customers, and the continuous development of its human capital, who alfanar considers its most valuable asset. With this in mind, alfanar promotes a proactive work environment where its employees are always valued, nurtured, and empowered to fuel their pride in being part of alfanar.
 
 
 &nbsp;
 
 
 For more information about alfanar, please visit alfanar.com
 
</div>

Call Centr Representative

EFS Facilities Services Group (EFS)

<div>
 
 
 Job Summary
 
 
 
 The Facilities Engineer is responsible for ensuring the reliable, efficient, and safe operation of all data center infrastructure systems, including electrical, mechanical, HVAC, fire protection, and building management systems. This role involves both preventive and corrective maintenance activities, vendor management, and continuous improvement initiatives to support uptime, energy efficiency, and sustainability goals.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 1. Operations &amp; Maintenance
 
 
 <ul>
 <li>
 Monitor, operate, and maintain critical facility systems: UPS, generators, switchgear, chillers, CRAC/CRAH units, PDUs, BMS, and EMS.
 </li>
 <li>
 Perform scheduled preventive maintenance and support corrective maintenance to ensure system reliability and uptime.
 </li>
 <li>
 Conduct regular inspections and testing of critical systems and equipment.
 </li>
 <li>
 Respond to facility alarms and emergencies, performing troubleshooting and recovery.
 </li>
 </ul>
 
 
 2. Reliability &amp; Performance
 
 
 <ul>
 <li>
 Track, analyze, and improve system performance through metrics and trend data.
 </li>
 <li>
 Support root cause analysis (RCA) and corrective actions for any incidents or equipment failures.
 </li>
 <li>
 Implement reliability-centered maintenance (RCM) and predictive maintenance techniques.
 </li>
 </ul>
 
 
 3. Project Support
 
 
 <ul>
 <li>
 Support design, commissioning, and acceptance of new data center infrastructure projects or expansions.
 </li>
 <li>
 Collaborate with design, construction, and IT operations teams to ensure smooth project integration and transition to operations.
 </li>
 </ul>
 
 
 4. Vendor &amp; Contractor Management
 
 
 <ul>
 <li>
 Supervise external vendors and service providers during maintenance and construction work.
 </li>
 <li>
 Review and approve maintenance reports, method statements, and risk assessments.
 </li>
 </ul>
 
 
 5. Documentation &amp; Compliance
 
 
 <ul>
 <li>
 Maintain accurate documentation including drawings, O&amp;M manuals, and maintenance logs.
 </li>
 <li>
 Ensure compliance with safety, environmental, and regulatory standards (OSHA, NFPA, ASHRAE, ISO, etc.).
 </li>
 <li>
 Support audits and internal compliance reviews.
 </li>
 </ul>
 
 
 6. Energy &amp; Sustainability
 
 
 <ul>
 <li>
 Monitor energy consumption and recommend optimization measures.
 </li>
 <li>
 Support initiatives to improve energy efficiency and reduce carbon footprint.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Mechanical, Electrical, or Facilities Engineering (or related discipline).
 </li>
 <li>
 Relevant certifications (e.g., PMP, LEED, Uptime Accredited Tier Specialist, or Data Center Facility Professional) are a plus.
 </li>
 </ul>
 
 
 Experience:
 
 
 <ul>
 <li>
 3&ndash;8 years of experience in data center, mission-critical, or industrial facilities environments.
 </li>
 <li>
 Hands-on experience with critical power and cooling infrastructure.
 </li>
 <li>
 Strong understanding of BMS/EMS systems and facility automation.
 </li>
 </ul>
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 Knowledge of electrical systems (UPS, generators, switchgear, PDU, etc.) and mechanical systems (CRAC/CRAH, chillers, pumps, cooling towers).
 </li>
 <li>
 Familiar with maintenance management systems (CMMS).
 </li>
 <li>
 Ability to interpret technical drawings and schematics.
 </li>
 </ul>
 
 
 Soft Skills:
 
 
 <ul>
 <li>
 Strong analytical, problem-solving, and organizational skills.
 </li>
 <li>
 Excellent communication and teamwork abilities.
 </li>
 <li>
 Ability to work in a 24x7 operational environment (including shift or on-call rotation as required).
 </li>
 </ul>
 
 
 Key Performance Indicators (KPIs)
 
 
 <ul>
 <li>
 Data center uptime and system reliability.
 </li>
 <li>
 Maintenance compliance and completion rate.
 </li>
 <li>
 Incident response and resolution times.
 </li>
 <li>
 Energy efficiency and cost optimization.
 </li>
 <li>
 Compliance with safety and operational standards.
 </li>
 </ul>
 
 
</div>

Facilities Engineer - Data Center

Turkish Airlines

<div>
 
 
 Station Agent
 
 
 
 
 
 
 Are you ready to embark on a rewarding career as a Station Agent? At Turkish Airlines, known for its exceptional hospitality, we are seeking bright and enthusiastic individuals to join our welcoming team. As a Station Agent, you will play a crucial role in providing outstanding passenger services, creating memorable experiences, and ensuring seamless operations at our Airport Office. If you thrive in a fast-paced environment, enjoy interacting with passengers, and are known for your go-getter attitude, this is the perfect opportunity for you. Join us and become a valued member of our team as we strive to deliver exceptional service and elevate the travel experience for our passengers!
 
 
 
 
 
 
 Job Description:
 
 
 <ul>
 <li>
 As the aircraft arrives, you'll warmly welcome passengers and facilitate smooth coordination and communication between the crew, handling agent, catering, cleaning, air traffic, customs, and immigration. You'll ensure that all necessary flight documents are prepared accurately and completely, place orders for daily catering services, and maintain comprehensive flight records. Post-flight, you'll handle the accurate filing of documents and perform statistical analysis of flight coupons.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 In cases of lost baggage, you'll diligently coordinate with the handling agent to locate and deliver lost items to their owners. If necessary, you'll follow the compensation process accordingly.
 </li>
 </ul>
 
 
 
 
 
 Desired Skills &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor's degree.
 </li>
 <li>
 Saudi national or hold a valid transferable Saudi resident permit.
 </li>
 <li>
 Minimum of 1 year experience in civil aviation.
 </li>
 <li>
 The ability to thrive in high-pressure situations.
 </li>
 <li>
 Excellent command of English and proficiency in local language(s). Also speaking Turkish is favored.
 </li>
 <li>
 Approved to work night shifts.
 </li>
 <li>
 A team player who can also work independently when needed.
 </li>
 <li>
 Ability to multitask effectively and handle multiple tasks simultaneously.
 </li>
 <li>
 Strong oral and written communication skills.
 </li>
 <li>
 Demonstrated a sense of responsibility and the ability to make accurate and effective decisions.
 </li>
 </ul>
 
 
 
 
 
 Benefits:
 
 
 <ul>
 <li>
 Transport Allowance
 </li>
 <li>
 Private Health Insurance
 </li>
 </ul>
 
 
 
 
 We strive to bring the far close by making the world move through our wings. We are working with all our strength to offer our guests a unique experience while connecting 349 destinations around the world. We would like to see you among us in our success story to which each member of our family contributes. Now it is time to grow our family with you to achieve greater goals.
 
 
 
</div>

Station Agent

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