head of abb training center, saudi arabia

call center representative | alfanar electric

client advisor- zimmermann, kingdom mall, riyadh

front desk agent (saudi only) Jobs in Riyadh

front desk agent (saudi only)

head of abb training center, saudi arabia Jobs in Riyadh

agent, customer care - banking Jobs in Riyadh

agent, customer care - banking

call center representative | alfanar electric Jobs in Riyadh

client advisor- zimmermann, kingdom mall, riyadh Jobs in Riyadh

call center agent

PulseMediaNL (EMEA REGION)

<div>
 We are seeking a Customer Service Representative (Remote) who is passionate about helping customers, solving problems, and delivering high-quality customer experiences in a fully remote environment. This role is ideal for individuals who are detail-oriented, empathetic, tech-savvy, and comfortable communicating across multiple channels.
 
 
 As a Remote Customer Service Representative, you will serve as the primary point of contact for customers, representing the voice of the brand while ensuring customer satisfaction, retention, and loyalty.
 
 
 
 About The Role
 
 
 
 The Customer Service Representative (Remote) is responsible for handling customer inquiries, resolving issues, and providing accurate information in a timely and professional manner. You will interact with customers via phone, email, live chat, and support tickets, while collaborating with internal teams to improve overall customer experience and operational efficiency.
 
 
 
 Key Responsibilities
 
 
 
 Provide exceptional customer service through inbound and outbound communication
 
 
 Respond to customer inquiries via phone, email, chat, and ticketing systems
 
 
 Resolve customer issues related to products, services, billing, and accounts
 
 
 Maintain a professional, empathetic, and customer-focused communication style
 
 
 Document all customer interactions accurately in CRM systems
 
 
 Meet or exceed customer satisfaction, response time, and quality metrics
 
 
 Escalate complex or unresolved issues to appropriate internal teams
 
 
 Follow company policies, workflows, and customer service best practices
 
 
 Maintain up-to-date knowledge of products, services, and processes
 
 
 Identify recurring issues and opportunities to improve customer experience
 
 
 Collaborate with Customer Success, Sales, Operations, and Product teams
 
 
 
 Required Qualifications
 
 
 
 Previous experience in customer service, customer support, call center, or contact center roles
 
 
 Strong verbal and written communication skills
 
 
 Ability to work independently in a remote, work-from-home environment
 
 
 Excellent problem-solving and conflict resolution skills
 
 
 High level of empathy, patience, and emotional intelligence
 
 
 Comfortable using CRM platforms, help desk software, and communication tools
 
 
 Strong time management, multitasking, and organizational skills
 
 
 Reliable internet connection and a quiet, professional workspace
 
 
 
 Preferred Qualifications
 
 
 
 Experience in remote customer service or work-from-home roles
 
 
 Familiarity with CRM and support tools such as Zendesk, Freshdesk, Salesforce, or Intercom
 
 
 Experience supporting customers in e-commerce, SaaS, fintech, healthcare, or technology industries
 
 
 Bilingual or multilingual communication skills
 
 
 Experience working with performance metrics, KPIs, and SLAs
 
 
 
 What We Offer
 
 
 
 Fully remote work environment
 
 
 
 Competitive Compensation Based On Experience
 
 
 
 Flexible scheduling options, where applicable
 
 
 Paid training and ongoing professional development
 
 
 Career growth opportunities within Customer Support, Customer Experience, and Operations
 
 
 Collaborative, inclusive, and supportive team culture
 
 
 Performance-based incentives and recognition programs
 
 
 
 Key Skills
 
 
 
 Customer Service Representative, Remote Customer Service, Customer Support Specialist, Virtual Customer Service, Call Center Agent, Contact Center, Client Support, Customer Experience, Customer Care, Inbound Support, Outbound Calls, Email Support, Chat Support, CRM, Help Desk, Customer Success, Customer Service Jobs,
 
 
 
 How To Apply
 
 
 
 If you are passionate about delivering excellent customer service and are seeking a remote customer support opportunity with growth potential, we encourage you to apply. Join a team that values communication, empathy, and customer satisfaction.
</div>

Customer Service Representative (Remote)

PulseMediaNL (MENA REGION)

<div>
 We are currently seeking a highly motivated and service-oriented
 
 Customer Service Representative (Remote)
 
 to join our organization in a fully remote capacity. This position is ideal for individuals who demonstrate a strong commitment to customer satisfaction, possess exceptional communication skills, and are adept at resolving issues in a professional and efficient manner. The successful candidate will be detail-oriented, empathetic, technologically proficient, and capable of managing customer interactions across multiple communication channels.
 
 
 As a Remote Customer Service Representative, you will act as the primary liaison between the organization and its customers. In this role, you will represent the company&rsquo;s values and brand voice while working diligently to ensure a consistently positive customer experience. Your efforts will directly contribute to customer satisfaction, long-term retention, and overall brand loyalty.
 
 
 
 About The Role
 
 
 
 The Customer Service Representative (Remote) is responsible for delivering timely, accurate, and professional support to customers by addressing inquiries, resolving concerns, and providing clear and consistent information. This role requires frequent interaction with customers through various platforms, including telephone, email, live chat, and ticketing systems. In addition, you will collaborate with internal departments to support operational excellence, improve service delivery, and enhance the overall customer experience.
 
 
 This position requires a high level of accountability, discretion, and independence, as well as the ability to perform effectively in a remote work environment.
 
 
 
 Key Responsibilities
 
 
 
 Provide high-quality customer service through both inbound and outbound communications
 
 
 Respond promptly and professionally to customer inquiries via phone, email, live chat, and support ticket systems
 
 
 Investigate, troubleshoot, and resolve customer issues related to products, services, billing, accounts, or general inquiries
 
 
 Maintain a consistently professional, courteous, and customer-focused communication style
 
 
 Accurately document all customer interactions, resolutions, and follow-up actions within CRM systems
 
 
 Meet or exceed established customer satisfaction scores, response time standards, and quality assurance metrics
 
 
 Identify issues requiring escalation and coordinate with appropriate internal teams to ensure timely resolution
 
 
 Adhere to company policies, procedures, workflows, and customer service standards
 
 
 Maintain comprehensive and up-to-date knowledge of company products, services, systems, and processes
 
 
 Identify recurring issues, trends, and potential service improvements, and communicate insights to leadership
 
 
 Collaborate effectively with Customer Success, Sales, Operations, and Product teams to support organizational goals
 
 
 
 Required Qualifications
 
 
 
 Demonstrated experience in customer service, customer support, call center, or contact center environments
 
 
 Exceptional verbal and written communication skills with a strong attention to detail
 
 
 Proven ability to work independently and remain productive in a remote, work-from-home setting
 
 
 Strong analytical, problem-solving, and conflict resolution capabilities
 
 
 High degree of empathy, professionalism, patience, and emotional intelligence
 
 
 Proficiency in using CRM platforms, help desk software, and digital communication tools
 
 
 Excellent time management, multitasking, and organizational skills
 
 
 Access to a reliable high-speed internet connection and a quiet, professional home workspace
 
 
 
 Preferred Qualifications
 
 
 
 Prior experience in a remote customer service or work-from-home role
 
 
 Familiarity with customer support platforms such as Zendesk, Freshdesk, Salesforce, Intercom, or similar systems
 
 
 Experience supporting customers within e-commerce, SaaS, fintech, healthcare, or technology-driven industries
 
 
 Bilingual or multilingual communication skills
 
 
 Experience working with service-level agreements (SLAs), key performance indicators (KPIs), and performance metrics
 
 
 
 What We Offer
 
 
 
 A fully remote work environment
 
 
 
 Competitive Compensation Commensurate With Experience And Qualifications
 
 
 
 Flexible scheduling options, where applicable
 
 
 Comprehensive onboarding, paid training, and continuous professional development opportunities
 
 
 Clear career advancement pathways within Customer Support, Customer Experience, and Operations teams
 
 
 A collaborative, inclusive, and supportive organizational culture
 
 
 Performance-based incentives, recognition programs, and opportunities for growth
 
 
 
 Key Skills And Keywords
 
 
 
 Customer Service Representative, Remote Customer Service, Customer Support Specialist, Virtual Customer Service, Call Center Agent, Contact Center, Client Support, Customer Experience, Customer Care, Inbound Support, Outbound Communication, Email Support, Chat Support, CRM Systems, Help Desk Software, Customer Success, Customer Service Jobs
 
 
 
 How To Apply
 
 
 
 Candidates who are dedicated to delivering exceptional customer service and are seeking a remote customer support role with long-term growth potential are encouraged to apply. Join an organization that prioritizes professionalism, effective communication, and customer satisfaction.
</div>

Fast Fit

<div>Company Overview 
Fast Fit EMS Fitness Company was founded in 2019 and has grown into a leading EMS fitness brand in Saudi Arabia. The company operates 11 fitness clubs across major cities and is known for delivering high-quality EMS training solutions. Fast Fit is committed to innovation, customer satisfaction, and providing strong career growth opportunities for its employees. 
Position Summary 
The Sales Specialist (Call Center) is responsible for handling inbound and outbound customer interactions, converting inquiries into sales opportunities, and delivering an excellent customer experience. This role focuses on achieving sales targets, managing customer requests, and building strong relationships through professional communication across phone and digital channels.<div></div><h3 class="jobSectionHeader"> 
Requirements</h3>
Key Responsibilities 
Sales &amp; Customer Engagement 
Handle customer inquiries through phone calls, emails, and digital channels in Arabic and English. 
Convert leads and inquiries into confirmed memberships or sales opportunities. 
Achieve individual and team sales targets while maintaining service quality. 
Follow up with potential clients and manage leads effectively. 
Communication &amp; Relationship Management 
Provide clear, accurate information about services and offers. 
Demonstrate persuasive communication and active listening skills. 
Build trust-based relationships with customers. 
Maintain a professional and polite communication style at all times. 
Operations &amp; Performance 
Accurately document customer interactions and sales activities. 
Manage multiple tasks efficiently in a fast-paced environment. 
Collaborate with team members to support sales campaigns and initiatives. 
Contribute positively to the overall team culture and work environment. 
Qualifications &amp; Requirements 
Experience &amp; Education 
Minimum 1 year of experience in sales, call center, or customer service (preferred). 
Bachelor&rsquo;s Degree is preferred, but not mandatory. 
Candidates with strong sales aptitude and customer-handling experience will be considered. 
Skills &amp; Competencies 
Strong verbal and written communication skills. 
Fluency in Arabic and English. 
Persuasive selling and negotiation skills. 
Strong phone etiquette and active listening ability. 
Ability to multitask, prioritize, and manage time effectively. 
Comfortable working in a target-driven and fast-paced environment. 
Professional appearance and polished demeanor.<div></div><h3 class="jobSectionHeader"> 
Benefits</h3><div>
Work Schedule 
5 working days per week 
Call center&ndash;based role 
Benefits &amp; Growth Opportunities 
Competitive salary package 
High commission structure 
Performance-based incentives 
Comprehensive health insurance coverage 
Specialized internal training programs 
Career growth and promotion opportunities 
Opportunities for regional and global exposure 
30 days of paid annual leave</div></div>

Tele Sales Specialist

Naqi For Trading

Key Responsibilities:<ul><li>Answer incoming customer calls or make outbound calls.</li><li>Provide accurate information about the company&rsquo;s products or services.</li><li>Handle customer complaints and work efficiently to resolve them.</li><li>Record call details and notes accurately in the company systems.</li><li>Transfer calls to the appropriate departments when necessary.</li><li>Adhere to company policies, procedures, and quality standards.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Are you saudi?</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Location:<ul><li>Riyadh (Required)</li></ul>Work Location: In person

خدمة عملاء

alfanar

<div>
 Job description:
 
 
 Job Purpose
 
 To deliver high-quality customer service by managing inbound and outbound calls, accurately processing service requests and complaints, and ensuring timely follow-up and resolution in accordance with company standards and customer satisfaction goals.
 
 Key Accountability Areas
 
 Toll-Free Call Reception and Customer Needs Identification
 
 <ul>
 <li>
 Receive and handle all incoming calls through the toll-free number promptly and professionally
 </li>
 <li>
 Actively listen to customers to accurately identify their needs and provide appropriate solutions or guidance
 </li>
 </ul>
 
 Ticket Creation and Data Entry
 
 <ul>
 <li>
 Create detailed service tickets in the Cloud for Customers (C4C) system for various requests including spare parts, maintenance, inquiries, complaints, service needs, and warranty documentation
 </li>
 <li>
 Ensure accurate and complete data entry for all customer interactions and requests
 </li>
 </ul>
 
 Ticket Assignment and Follow-Up
 
 <ul>
 <li>
 Assign tickets to the relevant internal departments or personnel based on the nature of the request
 </li>
 <li>
 Monitor and follow up on open tickets to ensure timely resolution and closure in line with service level agreements
 </li>
 <li>
 Maintain clear and proactive communication with customers throughout the process
 </li>
 </ul>
 
 Voice Message and Call Management
 
 <ul>
 <li>
 Handle recorded voice messages by retrieving caller details, initiating contact, and logging new tickets as needed
 </li>
 <li>
 Transfer calls from the Unified Number to the appropriate departments or extensions and respond to customer queries with accurate and up-to-date information
 </li>
 </ul>
 
 Customer Interaction and Campaign Execution
 
 <ul>
 <li>
 Demonstrate professional behavior and communication skills during all customer interactions
 </li>
 <li>
 Conduct outbound calling campaigns for follow-ups, surveys, or promotional activities as required
 </li>
 </ul>
 
 Performance and Development
 
 <ul>
 <li>
 Participate in ongoing training sessions, workshops, and seminars to enhance product knowledge and service skills
 </li>
 <li>
 Consistently meet or exceed assigned individual and team performance targets in both quality and quantity metrics
 </li>
 </ul>
 Role Accountability
 
 HR Proficiency:
 
 <ul>
 <li>
 Ability to obtain updated soft and technical skills related to the job
 </li>
 </ul>
 
 Delivery:
 
 <ul>
 <li>
 Perform the planned activities to meet the operational and development targets as per delivery schedules.
 </li>
 <li>
 Utilize resources effectively to achieve objectives within efficient cost and time.
 </li>
 <li>
 Provide a periodic report formatted by detailing the deviation and execution of planned tasks.
 </li>
 </ul>
 
 Problem-Solving:
 
 <ul>
 <li>
 Solve any related problems arise and escalate any complex operational issues.
 </li>
 </ul>
 
 Quality:
 
 <ul>
 <li>
 Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.
 </li>
 </ul>
 
 Business Process Improvements:
 
 <ul>
 <li>
 Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.
 </li>
 </ul>
 
 Compliance:
 
 <ul>
 <li>
 Comply to related policy and procedures and work instructions.
 </li>
 </ul>
 
 Health, Safety, and Environment:
 
 <ul>
 <li>
 Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.
 </li>
 </ul>
 Academic Qualification Diploma Degree in Any relevant fieldWork Experience Fresher - 0-2 yearsTechnical / Functional Competencies Customer Data ManagementCustomer FocusCustomer Relationship ManagementCustomer Satisfaction MeasurementCustomer Satisfaction SurveysCustomer ServiceCustomer Service OrientationCustomer Service ProgramsPerformance IndicatorsProcess ImprovementQuality Control
 
 
 Profile description:
 
 
 
 Alfanar is a Saudi company with an international presence, primarily engaged in the manufacturing and trading of a wide variety of low, medium, and high voltage electrical products, in addition to its portfolio of conventional and renewable energy solutions, oil and gas, water treatment, infrastructure, technical services, and digital solutions.
 
 
 &nbsp;
 
 
 The hub of alfanar&rsquo;s manufacturing operations is Medinet alfanar Alsinaiya, a 700,000 square-meter complex located in Riyadh. The complex houses an array of ultra-modern manufacturing facilities and laboratories equipped with state-of-the-art technologies and staffed with highly skilled professionals.
 
 
 &nbsp;
 
 
 alfanar derives its success from its commitment to providing the highest quality standards to its customers, and the continuous development of its human capital, who alfanar considers its most valuable asset. With this in mind, alfanar promotes a proactive work environment where its employees are always valued, nurtured, and empowered to fuel their pride in being part of alfanar.
 
 
 &nbsp;
 
 
 For more information about alfanar, please visit alfanar.com
 
</div>

Call Center Representative | alfanar Electric

Nestlé

<div>Location: Jeddah / Riyadh
Previous experience: Field sales/Tele-sales
Department: Sales &ndash; CS 
Position Summary 
We are seeking a motivated and results-driven Tele-Sales Agent to join our team.
The successful candidate will be responsible for contacting potential customers, presenting products or services, and closing sales over the phone while maintaining excellent customer service standards. 
Key Responsibilities:<ul><li>
Achieve monthly and quarterly sales targets through proactive outbound calls, follow-ups and referrals.</li><li>
Convert leads into sales by effectively communicating product benefits and addressing customer inquiries and concerns.</li><li>
Key skills include excellent bilingual verbal/written communication and active listening abilities.</li><li>
Proven sales skills with the ability to negotiate effectively.</li><li>
Candidates should be self-driven, resilient in handling rejection, and adaptable to changing scenarios.</li><li>
Performance will be measured by sales closed, revenue generated, customer feedback, retention rates, call volume, and conversion rates.</li><li>
Shifts flexibility and a willingness to join events, booths, or field activities are highly desired.</li></ul> 
Qualifications:<ul><li>
High school diploma or equivalent; associate degree preferred.</li><li>
Previous experience in a customer service or call center role</li><li>
Proficient in using computer systems and software.</li></ul></div>

Tele-sales Agent

Sales Specialist (Call Center)

Explore 169+ Call center agent in Riyadh this March. Find roles across top companies and apply now to boost your career.

169 call center agent jobs In Riyadh

Customer Service Representative (Remote)

Customer Service Representative (Remote)

Tele Sales Specialist

خدمة عملاء

Call Center Representative | alfanar Electric

Tele-sales Agent

Sales Specialist (Call Center)