customer support executive Jobs in Pakistan

customer support executive

customer support representative Jobs in Pakistan

customer support representative

customer service representative (remote) Jobs in Pakistan

customer service representative (remote)

sales manager

call center representative Jobs in Pakistan

call center representative

call center agents

HR Konnect Consultants

Job DescriptionWe are looking for motivated and confident Call Center Agents to join our team. The role involves making outbound calls to potential clients and introducing our digital marketing and SEO services. The ideal candidate should have strong communication skills, a professional attitude, and the ability to build rapport with customers.ResponsibilitiesMake outbound calls to prospective customers.Promote and explain digital marketing and SEO services.Generate leads and identify potential business opportunities.Maintain accurate records of customer interactions.Follow up with interested prospects and schedule appointments when required.Achieve daily and monthly performance targets.Provide excellent customer service and represent the company professionally.RequirementsExcellent English communication skills (spoken and written).Previous call center experience is preferred but not mandatory.Fresh candidates with strong communication skills are encouraged to apply.Ability to work in a target-driven environment.Basic computer and CRM knowledge is a plus.Strong interpersonal and negotiation skills.BenefitsCompetitive salary package.Performance-based incentives and bonuses.Professional growth and career development opportunities.Supportive and collaborative work environment.Company: US-Based CompanyCampaign: Digital Marketing &amp; SEO ServicesLocation: Gulberg 2Timings: 6:00 PM &ndash; 3:00 AMSalary: PKR 35,000 &ndash; 70,000 per monthJob Type: Full-timePay: Rs35,000.00 - Rs70,000.00 per monthWork Location: In person

Call Center Agents

Half Price Packaging PVT Ltd

We are hiring Fresh Call Center Agents to join our growing team. This is a great opportunity for freshers, students, and graduates who want to start their career in the call center and customer service industry.Key Responsibilities<ul><li>Handle inbound and outbound customer calls</li><li>Provide information about company services</li><li>Communicate with customers professionally</li><li>Maintain call records and customer details</li><li>Achieve daily and monthly performance targets</li></ul>Requirements<ul><li>Freshers are encouraged to apply</li><li>Good communication skills (English &amp; Urdu)</li><li>Basic computer knowledge</li><li>Confident and energetic personality</li><li>Ability to work in a target-based environment</li></ul>Benefits<ul><li>Fixed Salary + Commission</li><li>Training Provided</li><li>Performance Bonuses</li><li>Career Growth Opportunities</li><li>Professional Work Environment</li></ul>How to ApplySend your CV with the subject line: Call Center Agent &ndash; Fresher#CallCenterJobs #CSRJobs #FreshersJobs #CustomerService #SalesJobs #HiringNowPay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Call Center Agents (Freshers )

Waada Digital Pvt Ltd

We are looking for a Team Lead &ndash; Outbound Sales to manage and motivate a team of call center agents. The role is focused on driving sales, achieving KPIs, and ensuring quality customer interactions. The ideal candidate must have hands-on experience in domestic call center operations and wallet products/services.Key Responsibilities:<ul><li>Supervise and guide outbound sales agents.</li><li>Ensure sales targets and KPIs are consistently achieved.</li><li>Conduct training, coaching, and performance reviews.</li><li>Monitor calls for quality and compliance.</li><li>Prepare and share performance reports with management.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree.</li><li>1&ndash;2 years of supervisory experience in a domestic call center.</li><li>Proven experience in wallet products/services.</li><li>Strong leadership, communication, and Excel/reporting skills</li></ul>Job Type: Full-timeWork Location: In personApplication Question(s):<ul><li>Do you have experience in the outbound sales call center?</li></ul><ul><li>What is your current salary package?</li></ul><ul><li>What is your expected salary package?</li></ul><ul><li>Have you completed the following level of education: Bachelor's Degree?</li></ul>Work Location: In person

Team Lead - Call Center

ABS INTERNATIONAL

We are looking for someone who has worked in a call center and knows how to listen to calls and check if the agent did a good job or not.<ul><li>Salary: PKR 45,000 &ndash; 55,000/month</li><li>Shift: 6:00 PM &ndash; 2:00 AM</li><li>Location: Gulshan-e-Iqbal, Karachi</li><li>Job Type: Full-Time | On-Site</li></ul>Your Daily Work Will Include:<ul><li>Listen to recorded and live calls of our agents</li><li>Give each call a score based on a checklist we provide</li><li>Write simple and clear feedback for agents and their team leads</li><li>Attend weekly team meetings to discuss call quality</li><li>Report any common mistakes or problems to the manager</li></ul>We Need Someone Who:<ul><li>Has at least 6 months to 1 year of call monitoring experience in a BPO or call center</li><li>Understands how sales and customer support calls work</li><li>Can use Excel or Google Sheets and call recording tools</li><li>Can write feedback in English clearly</li><li>Is available to work evening shift, 6 days a week &mdash; on-site only</li></ul>&gt; Important &mdash; Please Read Before Applying:This job is only for people who have worked in a call center or BPO. If your experience is in software testing, IT, or app/website QA &mdash; this is not the right role for you.Salary &amp; Benefits:<ul><li>PKR 45,000 &ndash; 55,000 per month based on experience</li><li>Salary always paid on time &mdash; no exceptions</li><li>proper training provided from day one</li><li>Clear path to grow into Senior QA or Team Lead role</li><li>Stable long-term job with a well-established company</li></ul>How to Apply:Apply on Indeed with your updated CV. Keep your phone active &mdash; we will call shortlisted candidates directly.We welcome applications from all candidates regardless of gender or background.Pay: Rs45,000.00 - Rs55,000.00 per monthApplication Question(s):<ul><li>Do you have at least 1 year of experience monitoring or auditing calls in a BPO or call center? (Yes/No)</li><li>Have you worked specifically with sales or customer support calling processes &mdash; not software or IT testing? (Yes/No)</li><li>Are you available to work 6 days a week from 6:00 PM to 2:00 AM consistently? (Yes/No)</li><li>Do you currently reside in or near Gulshan-e-Iqbal, Karachi? (Yes/No)</li><li>Have you used a QA scorecard or call evaluation form to grade agent performance? (Yes/No)</li><li>Are you comfortable providing written feedback to agents and team leads in English? (Yes/No)</li><li>Do you have experience attending or conducting calibration sessions? (Yes/No)</li><li>Is your background strictly in voice-process or contact center QA &mdash; no software, app, or website testing? (Yes/No)</li></ul>Work Location: In person

Call Quality Assurance Analyst — BPO / Call Center

Arazi investments

We are looking for a talented &amp; experienced call center agents just like you to join us as &quot;Medicare Verifier&quot; in our Sales Verification department on Medicare program. Keep in mind that we are based on main Murree road, Saddar, rawalpindiRole Summary:As a verifier, you will be responsible for professionally closing the sales calls of pre-qualified customers over the phone and transfer the prospect's call to our client's team. You will be provided with excellent support, training and resources to become an excellent Medicare verifier. You should perform your role professionally and in a disciplined manner to rapidly succeed as a Medicare verifier. You will be demonstrating all the skills you learned in your prior experiences as call center agent.Role &amp; Requirements:<ul><li>You must have Minimum 1 YEAR experience on campaigns/projects i.e. ACA/Medicare.</li><li>You should have Minimum Bachelor's (completed) education completed (preferred).</li><li>You must be punctual, hard-working, disciplined &amp; self-motivated with abilities to complete given tasks on time.</li><li>You will be required to take Sales and Escalation calls from the customer support/sales agents in our outbound telesales department.</li><li>You are the finest individual with profound verbal communication skills.</li><li>You have the desire to learn, develop, and achieve the highest standards.</li><li>You must be a target-oriented and highly motivated person.</li><li>You must be available to work full-time in USA business hours i.e. Night Shifts (7 PM TO 5 AM).</li><li>You must not be enrolled in any educational program or involved at any full/part-time job.</li></ul>We are an equal opportunity employer and welcome people from different genders, backgrounds, experiences, abilities and perspectives. Females working as call center agents are highly encouraged to apply.Contact Us: Whatsapp : 0312-1916141Job Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthWork Location: In person

Medicare Verifier

Devalle

We are looking for a highly technical ViciDial expert to help us build a world-class dialing platform for our sales team.<ul><li>This is not a call center position.</li><li>This is not a support position.</li><li>This is a technical systems role.</li></ul>Your mission is to help us transform our current ViciDial environment into a modern, organized, scalable platform that can support a rapidly growing sales organization.What You Will Build<ul><li>A cleaner and more user-friendly ViciDial experience</li><li>Modern agent dashboards</li><li>Improved live transfer workflows</li><li>Better reporting and analytics</li><li>Organized call recording systems</li><li>Custom operational dashboards</li><li>Performance tracking systems</li><li>Campaign management tools</li><li>Scalable infrastructure that supports future growth</li></ul>What You Must Know<ul><li>ViciDial</li><li>Asterisk</li><li>Linux</li><li>MySQL</li><li>SIP Trunks</li><li>Telnyx</li><li>Call Routing</li><li>Call Recording Management</li><li>Server Administration</li><li>Reporting and Analytics</li></ul>What Success Looks Like<ul><li>Agents can easily find call recordings</li><li>Managers can quickly view performance reports</li><li>Live transfers work efficiently</li><li>The system is clean and organized</li><li>Reporting is accurate and easy to understand</li><li>The platform feels modern and professional</li><li>New agents can quickly learn the system</li></ul>Responsibilities<ul><li>Customize and improve ViciDial</li><li>Build custom reports and dashboards</li><li>Improve user experience for agents and managers</li><li>Organize call recordings and reporting systems</li><li>Configure campaigns and user permissions</li><li>Optimize call routing and transfers</li><li>Troubleshoot technical issues</li><li>Recommend improvements to increase efficiency</li><li>Document systems and processes</li></ul>How to Applyhttps://nphjobs.lovable.app/applyPay: From Rs1,500.00 per hourWork Location: Remote

Remote ViciDial Systems Engineer | Asterisk | Linux | Telnyx

ASK Development

Technical Officer &ndash; Public Response (Helpline 1166)BackgroundThe Federal Directorate on Immunization (FDI), in partnership UNICEF and supported by WHO and other partners, has established a national helpline (1166) to improve public access to accurate health related to routine immunization, polio eradication, and public health awareness.The helpline is a key component of the national risk communication strategy, enabling the public to receive timely responses to their health-related concerns. As the country continues to implement intensified immunization campaigns&mdash;especially for polio and missed routine immunization doses&mdash;1166 plays a crucial role in addressing myths, misinformation, and vaccine hesitancy.To manage technical health queries and support call center operations, Technical Officers are required to ensure quality communication, provide up-to-date public health advice, and strengthen coordination between field programs and the helpline system.Key ResponsibilitiesUnder the direct supervision of the Coordinator the Technical Officer &ndash; Helpline 1166 will:1. Respond to Escalated Health Queries:<ul><li>Address advanced or technical public queries related to routine immunization, polio vaccination, and vaccine safety.</li><li>Guide caregivers and parents on the national immunization schedule, missed doses, and vaccine availability.</li></ul>2. Strengthening Communication on Immunization:<ul><li>Provide clear and evidence-based communication to counter vaccine hesitancy and misinformation.</li><li>Explain the importance of timely immunization, especially for infants and children under five.</li></ul>3. Support Surveillance and Reporting:<ul><li>Flag any reports of adverse events following immunization (AEFIs) or vaccine refusals to supervisors and relevant focal persons for timely follow-up.</li><li>Document trends or recurring issues reported by callers to help inform risk communication strategies.</li></ul>4. Capacity Building of Call Center Agents:<ul><li>Conduct technical trainings and refreshers for 1166 frontline agents to improve their ability to answer immunization and polio-related queries.</li><li>Monitor the quality of health advice being provided and recommend improvements.</li></ul>5. Assist in Emergency Communication:<ul><li>Participate in communication response efforts during special immunization campaigns (e.g., National Immunization Days) or outbreaks.</li><li>Assist the risk communication and media relations team during urgent public health events or misinformation incidents.</li></ul>6. Support Call Center Operations:<ul><li>Help manage daily technical operations at the Sehat Tahaffuz Call Center, ensuring quick escalation and resolution of sensitive queries.</li><li>Be available for extended hours or flexible shifts, particularly during high-demand periods (e.g., campaigns or outbreak responses).</li></ul>7. Qualifications and Experience<ul><li>Minimum 3&ndash;4 years of progressively responsible experience in:</li><li>Routine immunization programs (e.g., EPI, UNICEF-supported RI)</li><li>Polio eradication campaigns or surveillance</li><li>Health communication or community engagement roles in the public health sector</li><li>Call center or helpline support within a healthcare or humanitarian setting</li></ul>8. Languages Required:English, Urdu, PashtoPay: Rs250,000.00 per monthWork Location: In person

Technical Officer Coordination – Public Response (Helpline 1166)

Explore 230+ Call center agents in Pakistan this July. Find roles across top companies and apply now to boost your career.