customer service representative Jobs in Karachi

customer service representative

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call center assistant

1AZ0 Marketing (Pvt) Ltd.

1AZ0 Marketing Pvt Ltd.Full Job Description * Candidates must have strong communication and leadership skills. * Proficiency in English.The Call Center Representative will be responsible for providing excellent customer service by answering calls, resolving customer inquiries, and providing information about products and services. This is a full-time on-site role as a Call Center Representative located in Kar&#257;chi. The position requires computer literacy and excellent interpersonal skills to help maintain customer satisfaction.Qualifications<ul><li>Sales and Customer Support skills</li><li>Interpersonal Skills and Customer Satisfaction skills</li><li>Ability to work in a fast-paced environment</li><li>Experience in a call center or customer service role is a plus</li><li>Fluency in english is a must</li></ul>Skills<ul><li>Manage large amounts of inbound and outbound calls in a timely manner</li><li>Follow communication &ldquo;scripts&rdquo; when handling different topics</li><li>Identify customers&rsquo; needs, clarify information, research every issue and provide solutions and/or alternatives</li><li>Seize opportunities to upsell products when they arise</li><li>Build sustainable relationships and engage customers by taking the extra mile</li><li>Keep records of all conversations in our call center database in a comprehensible way</li><li>Frequently attend educational seminars to improve knowledge and performance level</li><li>Meet personal/team qualitative and quantitative targets</li></ul>Job Types: Full-time, Part-timeJob Types: Full-time, ContractPay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Customer Calling Agents/ CSR- Evening Shift (Fresh Graduates + Students)

ACE Marketing (Pvt) Ltd.

Call Center AgentsAre you ready to join a dynamic team where your voice makes a difference? We are seeking enthusiastic Call Center Agents to deliver exceptional support to our clients. This is a no-sales, no-target role, focused entirely on providing exceptional service and building relationships.Why Join Us:&bull;No Sales. No Targets. Your focus is client support, not numbers.&bull;Competitive salary and growth opportunities.&bull;Training and development programs to enhance your skills.&bull;Positive, collaborative, and supportive work culture.&bull;Make a real impact by helping clients and being part of a professional team.Requirements:Excellent communication skills in English language.Ability to work at Night Shift.Candidate should have leading capabilities.Punctual and hard worker.Pick &amp; Drop is available for female staff Job Types: Full-time, Part-timeJob Types: Full-time, Part-timePay: Up to Rs40,000.00 per monthLanguage:<ul><li>Fluent English (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Call Center Executives (O/A Levels)/Matric

1AZ0 Marketing Pvt Ltd.Call Center RepresentativesOur organization is well-established and provides a professional and career-oriented environment. We pride ourselves on having a friendly and motivating workplace. We encourage female candidates to apply. Both fresh and experienced applicants are welcome, and we offer training for those who are new to the field. Candidates should possess strong English communication skills.Salary: Rs 30,000 to Rs 40,000 per month (including commission, and bonuses)Responsibilities:<ul><li>Manage large amounts of outbound calls in a timely manner</li><li>Follow communication &ldquo;scripts&rdquo; when handling different topics</li><li>Identify customers&rsquo; needs, clarify information, research every issue and provide solutions and/or alternatives</li><li>Seize opportunities to upsell products when they arise</li><li>Build sustainable relationships and engage customers by taking the extra mile</li><li>Keep records of all conversations in our call center database in a comprehensible way</li><li>Frequently attend educational seminars to improve knowledge and performance level</li><li>Meet personal/team qualitative and quantitative targets</li></ul>Job Requirements:- Fluency in english is must- Ability to work night shifts- Leadership capabilities- Punctuality and a strong work ethicJob Types: Full-time, Part-timeWe offer a competitive basic salary along with an excellent commission structure.Job Types: Full-time, Part-timePay: Up to Rs35,000.00 per monthLanguage:<ul><li>english with fluency (Required)</li></ul>Work Location: In person

Customer Dialing Agents/ CSR - (O/A Level Students) Evening Shift

Mars BPO

Mars BPO is looking for energetic and motivated Customer Sales Representatives to join our Medicare campaign. providing excellent customer service, and achieving sales targets in a professional environment .You&rsquo;ll play a key role in helping individuals make informed decisions about their healthcare coverage.Key Responsibilities:<ul><li>Handle inbound and outbound calls for Medicare sales.</li><li>Explain Medicare plans, benefits, and coverage options to clients.</li><li>Assist customers in selecting the most suitable plan.</li><li>Achieve individual and team sales targets.</li><li>Maintain accurate records of customer interactions.</li></ul>Achieve weekly and monthly sales goalsRequirements:<ul><li>Strong communication and interpersonal skills.</li><li>Previous experience in call center, sales, or healthcare preferred.</li><li>Ability to work in a fast-paced night-shift environment.</li><li>Positive, professional, and customer-first mindset.</li><li>Willingness to learn Medicare products (training provided)</li></ul>Salary &amp; Benefits:<ul><li>Salary: 50,000 &ndash; 70,000 PKR (based on experience &amp; performance).</li><li>Performance-based commissions and incentives.</li><li>Drop-off facility available for female employees only.</li><li>Professional training and career growth opportunities.</li><li>Supportive and collaborative workplace culture</li></ul>Office Timings:<ul><li>6:00 PM &ndash; 5:00 AM (Night Shift)</li></ul>Office Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, KarachiWhatsApp Contact: 0319-5002892Job Types: Full-time, FresherPay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Call Center Agents (Full Time )

Cube Discipline

We are seeking a motivated and results-driven Sales Executive to join our growing team. The ideal candidate will be responsible for engaging with potential clients, understanding their needs, and offering solutions that drive business growth.Key Responsibilities:Identify and pursue new sales opportunities through cold calls, networking, and referrals.Present and demonstrate company products/services to potential clients.Build and maintain strong client relationships.Meet and exceed monthly/quarterly sales targets.Maintain accurate records of sales activity and pipeline in CRM.Collaborate with the marketing and operations team to improve customer acquisition strategies.Requirements:Minimum 1 year of sales experience (preferably in B2B or service-based industry).Strong communication, negotiation, and presentation skills.Ability to work independently and within a team.Goal-oriented with a proven track record of meeting targets.Familiarity with CRM tools is a plus.Benefits:Competitive salary with attractive commission structure.Growth and career advancement opportunities.Supportive and collaborative work environment.Job Type: Full-timeWork Location: In person

Cold Caller/Customer Support Executive

97 Solutions

We are seeking an experienced VoIP / Telephony Engineer to join our team and support multiple telephony projects for international clients. The role requires deep expertise in Asterisk/FreePBX and FreeSWITCH, as well as hands-on experience with WebRTC/webphone integrations and call center environments.ResponsibilitiesProject 1: Asterisk/FreePBX IVR System<ul><li>Configure and maintain FreePBX with multiple extensions.</li><li>Implement IVR menus that route calls to the appropriate extensions.</li><li>Integrate and troubleshoot our proprietary webphone (WebRTC, SIP over WebSockets).</li></ul>Project 2: Call Center (FreeSWITCH-based)<ul><li>Deploy, configure, and optimize FreeSWITCH for large-scale call center operations.</li><li>Manage SIP trunks and call routing for high-volume call flows.</li><li>Ensure scalability, reliability, and call quality across distributed systems.</li></ul>General Duties<ul><li>Integrate and manage SIP trunks (Flowroute and others).</li><li>Monitor and troubleshoot VoIP traffic (SIP/RTP/WebRTC).</li><li>Configure STUN/TURN servers for WebRTC connectivity.</li><li>Optimize performance for high concurrency environments.</li><li>Maintain Linux servers (Debian/Ubuntu/CentOS).</li><li>Implement security best practices (fail2ban, TLS/SRTP, IP whitelisting).</li><li>Use tools like asterisk CLI, fs_cli, sngrep, tcpdump, and wireshark for debugging.</li></ul>Required Skills &amp; Experience<ul><li>3+ years of hands-on experience with Asterisk/FreePBX (dialplans, IVRs, queues, extensions).</li><li>Proven expertise in FreeSWITCH for large call center deployments.</li><li>Strong knowledge of SIP protocol, RTP, NAT traversal issues.</li><li>Experience integrating and troubleshooting WebRTC/webphones (SIP over WebSockets).</li><li>Solid Linux system administration skills.</li><li>Strong debugging and performance optimization skills in high-load VoIP environments.</li></ul>Nice to Have<ul><li>Experience with Kamailio/OpenSIPS for SIP load balancing.</li><li>Familiarity with call recording, reporting, and CRM integrations.</li><li>Knowledge of contact center solutions and workforce management tools.</li></ul>Job Types: Full-time, Part-time, ContractApplication Question(s):<ul><li>Describe your experience with Asterisk/FreePBX and IVR setup.</li><li>What&rsquo;s your experience with FreeSWITCH in high-volume call centers?</li><li>How have you integrated WebRTC or proprietary webphones with PBX systems?</li><li>What tools do you use to troubleshoot one-way audio or SIP call issues?</li><li>Have you worked with Flowroute or other SIP trunk providers?</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

VoIP / Telephony Engineer (Onsite – Karachi, Pakistan)

We are seeking an experienced Asterisk / FreeSWITCH Engineer to join our team and support multiple telephony projects for international clients. The role requires deep expertise in Asterisk/FreePBX and FreeSWITCH, as well as hands-on experience with WebRTC/webphone integrations and call center environments.ResponsibilitiesProject 1: Asterisk/FreePBX IVR System<ul><li>Configure and maintain FreePBX with multiple extensions.</li><li>Implement IVR menus that route calls to the appropriate extensions.</li><li>Integrate and troubleshoot our proprietary webphone (WebRTC, SIP over WebSockets).</li></ul>Project 2: Call Center (FreeSWITCH-based)<ul><li>Deploy, configure, and optimize FreeSWITCH for large-scale call center operations.</li><li>Manage SIP trunks and call routing for high-volume call flows.</li><li>Ensure scalability, reliability, and call quality across distributed systems.</li></ul>General Duties<ul><li>Integrate and manage SIP trunks (Flowroute and others).</li><li>Monitor and troubleshoot VoIP traffic (SIP/RTP/WebRTC).</li><li>Configure STUN/TURN servers for WebRTC connectivity.</li><li>Optimize performance for high concurrency environments.</li><li>Maintain Linux servers (Debian/Ubuntu/CentOS).</li><li>Implement security best practices (fail2ban, TLS/SRTP, IP whitelisting).</li><li>Use tools like asterisk CLI, fs_cli, sngrep, tcpdump, and wireshark for debugging.</li></ul>Required Skills &amp; Experience<ul><li>3+ years of hands-on experience with Asterisk/FreePBX (dialplans, IVRs, queues, extensions).</li><li>Proven expertise in FreeSWITCH for large call center deployments.</li><li>Strong knowledge of SIP protocol, RTP, NAT traversal issues.</li><li>Experience integrating and troubleshooting WebRTC/webphones (SIP over WebSockets).</li><li>Solid Linux system administration skills.</li><li>Strong debugging and performance optimization skills in high-load VoIP environments.</li></ul>Nice to Have<ul><li>Experience with Kamailio/OpenSIPS for SIP load balancing.</li><li>Familiarity with call recording, reporting, and CRM integrations.</li><li>Knowledge of contact center solutions and workforce management tools.</li></ul>Job Types: Full-time, Part-time, ContractApplication Question(s):<ul><li>What is your expected salary for full-time / part-time on-site setup?</li><li>Our office timings are 1pm to 10pm, Mon-Fri, Location: Nazimabad, will that be feasible to you?</li><li>Describe your experience with Asterisk/FreePBX and IVR setup.</li><li>What&rsquo;s your experience with FreeSWITCH in high-volume call centers?</li><li>How have you integrated WebRTC or proprietary webphones with PBX systems?</li><li>What tools do you use to troubleshoot one-way audio or SIP call issues?</li><li>Have you worked with Flowroute or other SIP trunk providers?</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Asterisk / FreeSWITCH Engineer

Explore 384+ Call center assistant in Karachi this September. Find roles across top companies and apply now to boost your career.