call center operations manager

Accurate Eminent Firm

Job Description: We are looking for HR Manager to join our call center.This role will primarily focus on hiring and managing talent for our call center operations. If you have a strong background in recruitment, employee relations, and performance management, we want to hear from you.Key Responsibilities:<ul><li>Oversee the full-cycle recruitment process for call center staff</li><li>Ensure a positive working environment and employee engagement</li><li>Conduct interviews and manage onboarding processes</li><li>Implement HR strategies to enhance team productivity</li><li>Maintain employee records and resolve HR-related issues</li></ul>Qualifications:<ul><li>Proven experience in HR, particularly in recruitment or call centers</li><li>Strong communication and interpersonal skills</li><li>Ability to work independently and manage time effectively</li><li>Experience with HR software and hiring tools</li></ul>If you&rsquo;re passionate about building a high-performing team and have experience in hiring, apply now!Job Type: Part-timePay: Rs25,000.00 - Rs40,000.00 per monthApplication Question(s):<ul><li>Do you have HR Experience? specially in Call Center Industry?</li><li>How Old are you? Which Area you live in Karachi?</li></ul>Work Location: In person

HR Manager (Call Center)

Mega Marketing Network

Position Available: Call Center (Sales) ManagerCompany: Shaadi Organization PakistanCategory: Marriage / Wedding ConsultancyEmployment Type: Full-Time | Office BasedOffice Locations:<ul><li>DHA, Phase V, Karachi</li><li>Gulshan-e-Iqbal, Block 5, Karachi</li></ul>Office Working Days: Monday to SaturdayOffice Timings: 11 AM - 8 PM (Morning Shift), 2 PM - 11 PM (Afternoon Shift)Shaadi Organization Pakistan is seeking dynamic, target-driven, and people-focused Sales Call Center Manager to supervise and guide our matrimonial sales consultants. The role involves driving performance, ensuring excellent client service, and motivating the team to meet and exceed sales targets. The ideal candidate will have experience in tele-sales, preferably high-value service industries, and possess strong leadership and coaching abilities.Key Responsibilities:Team Leadership &amp; Management<ul><li>Supervise a team of matrimonial sales representatives, ensuring daily, weekly, and monthly sales targets are achieved.</li><li>Conduct regular team meetings, briefings, and performance reviews.</li><li>Monitor calls and provide feedback to improve quality, conversions, and client satisfaction.</li><li>Maintain team discipline, punctuality, and adherence to company policies.</li></ul>Sales &amp; Performance<ul><li>Achieve personal and team sales goals by effectively converting leads into paying clients.</li><li>Assist team members with challenging calls or negotiations to secure client sign-ups.</li><li>Analyze sales performance reports and implement strategies to improve results.</li><li>Ensure the use of CRM systems to track leads, follow-ups, and conversions effectively.</li></ul>Training &amp; Development<ul><li>Train and coach team members in sales techniques, objection handling, and relationship-building skills.</li><li>Provide refresher training to improve product knowledge, service presentation, and closing abilities.</li></ul>Client Relationship Management<ul><li>Ensure a professional, empathetic, and solution-oriented approach in all client interactions.</li><li>Resolve escalated client concerns promptly to maintain trust and satisfaction.</li></ul>Requirements:<ul><li>Education: Bachelor&rsquo;s degree in Business, Marketing, or related field (preferred).</li><li>Experience: Minimum 5 years in tele-sales, with at least 2 years in a team lead/supervisory role.</li><li>Preferably Female</li><li>For more details read our career page. Shaadi.org.pk</li><li>Strong sales and negotiation skills.</li><li>Excellent verbal and written communication.</li><li>Leadership and people management abilities.</li><li>Good command over CRM software and call center tools.</li><li>Empathy, cultural sensitivity, and professionalism in handling matrimonial clients.</li></ul>Key Performance Indicators (KPIs):<ul><li>Monthly team sales target achievement rate.</li><li>Lead-to-client conversion ratio.</li><li>Average revenue per client.</li><li>Customer satisfaction scores.</li><li>Call quality and compliance adherence.</li></ul>How to Apply:Interested candidates should read Shaadi Organization Pakistan website's career page (shaadi.org.pk/career) twice and understand our work philosophy and send<ul><li>Updated CV</li><li>Recent photograph</li><li>Mention your skills related to this job post in the covering letter.</li><li>Email: hr@shaadi.org.pk</li><li>Subject Line: Application for Female Call Center - Team Lead</li><li>WhatsApp CV: 0332 3050498 or 0342 8750 329 or 03309976707</li><li>Only shortlisted candidates will be contacted for the interview.</li></ul>Pay: Rs100,000.00 - Rs125,000.00 per monthApplication Question(s):<ul><li>Do you have call center management experience especially related to sales?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Call Center: 5 years (Required)</li></ul>Work Location: In person

Call Center Manager

Raqtan (BargoVentures)

<ul><li>Hiring: Call Center Executives &ndash; Karachi Office</li><li>British Accent Preferred | Experienced Candidates Only</li><li>Salary: PKR 40,000 &ndash; 150,000 (Based on Experience)</li><li>Location: Karachi &ndash; Office Based</li><li>We are looking for experienced call centre executives to join our international campaign team.</li><li>Male and female candidates can apply, but priority will be given to female candidates.</li><li>UK inbound/outbound call experience will be highly preferred.</li><li>POS card machine experience will also be considered an advantage.</li></ul>✅ Office-based (Karachi)✅ Female candidates preferred (males can apply)✅ Growth &amp; bonus opportunities✅ Pick and Drop services (transportation) will be provided for females only.Requirements:<ul><li>Proven call center experience (international campaign preferred)</li><li>Strong English communication skills (British accent preferred)</li><li>Experience in UK inbound/outbound campaigns is an advantage</li><li>Knowledge of POS card machine handling is a plus</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>Can you speak English fluently ?</li><li>Are you in Karachi?</li><li>Are you willing to work during British hours (2 PM PST to 10 PM PST)?</li><li>Do you have previous international call centre experience?</li><li>Talking with Foreign Clients: 1 year (Preferred)</li></ul>Work Location: In person

Call Center Executive (International Campaign)

Widgets

We are looking for confident and enthusiastic individuals with strong English communication skills to join our team as Call Center Executives. This role is ideal for candidates who are motivated to grow professionally and are comfortable communicating with customers over the phone. Fresh candidates are encouraged to apply and start their careers in a supportive and professional work environment.Key Responsibilities<ul><li>Communicate with customers over the phone in a clear and professional manner.</li><li>Introduce and explain the company&rsquo;s services to potential customers.</li><li>Maintain positive and professional interactions with customers.</li><li>Accurately record customer responses and update information in the system.</li><li>Work towards achieving individual and team targets.</li></ul>Salary &amp; Benefits<ul><li>Competitive Salary Package</li><li>Attendance Allowance</li><li>Unlimited Commission Opportunities</li><li>Fuel Allowance</li><li>5 Working Days (Monday &ndash; Friday)</li><li>Supportive and professional work environment</li></ul>Requirements<ul><li>Education: Intermediate / O Levels / A Levels / Graduate</li><li>Strong spoken English skills</li><li>Fresh and experienced candidates can apply</li><li>Must be confident, energetic, and self-motivated</li><li>Basic computer knowledge is preferred</li></ul>Join our team and build your career in a dynamic call center environment.Job Type: Full-timePay: Up to Rs60,000.00 per monthWork Location: In person

Call Center Executive

ACE Marketing (Pvt) Ltd.

Join our team as a Call Center ExecutivesWe&rsquo;re looking for friendly, committed individuals to deliver excellent customer support. This is a service-focused role,no sales, no targets, just assisting clients and creating a positive experience.What We Offer:<ul><li>Customer Support Only: No sales pressure, just helping customers.</li><li>Attractive Salary &amp; Career Growth: Competitive pay with opportunities for advancement.</li><li>Training &amp; Development: Continuous learning and skill-building.</li><li>Supportive Work Environment: Professional and encouraging team culture.</li><li>Transportation for Female Staff: Pick and drop service available.</li></ul>Requirements:<ul><li>Strong English communication skills</li><li>Willingness to work night shifts</li><li>Reliable and punctual attitude</li><li>Leadership qualities are a plus</li></ul>Job Type: Full-time or Part-timeJob Types: Full-time, Part-timePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>Are you located near Gulshan e Iqbal or Gulistan e Johar?</li></ul>Language:<ul><li>Fluent English (Required)</li></ul>Work Location: In person

Call Center Executives (O/A Levels)/Intermediate

Interactive Outsourcing Solutions

Sales Manager &ndash; IT Solutions &amp; Call Center ProjectsAbout the RoleWe are looking for an experienced Sales Manager to drive new business for our IT/software development services and call-center/BPO projects. The ideal candidate is a strong deal-closer who can generate leads, build relationships, negotiate confidently, and secure high-value contracts from global clients.Key Responsibilities:Business Development &amp; Lead Generation<ul><li>Identify and pursue new clients for software development, IT services, and call-center campaigns.</li><li>Generate leads through outreach, networking, partnerships, and digital channels.</li><li>Build and manage a strong sales pipeline for international markets.</li></ul>Sales &amp; Deal Closing<ul><li>Conduct client meetings, presentations, and product/service demonstrations.</li><li>Prepare proposals, RFP responses, pricing sheets, and negotiation strategies.</li><li>Close deals and achieve monthly/quarterly revenue targets.</li></ul>Market Expansion<ul><li>Explore opportunities across US, UK, Canada, Australia, Middle East, and other relevant regions.</li><li>Develop long-term partnerships with agencies, enterprises, and outsourcing buyer.</li></ul>Client Relationship Management<ul><li>Maintain strong communication with clients to understand their needs.</li><li>Upsell and cross-sell company solutions to increase revenue.</li><li>Provide smooth handover to operations/technical teams post-signing.</li></ul>Reporting &amp; Collaboration<ul><li>Maintain CRM records, sales reports, and forecasting.</li><li>Work closely with IT, operations, and leadership teams to deliver tailored solutions.</li><li>Share market insights to help improve service offerings.</li></ul>Required Skills &amp; Qualifications<ul><li>3&ndash;5+ years of experience in Sales / Business Development in IT, Software Services, or BPO/Call Center industry.</li><li>Proven track record of closing medium to large deals.</li><li>Strong understanding of outsourcing, software development cycles, and call-center processes.</li><li>Excellent negotiation, communication, and presentation skills.</li><li>Ability to manage international clients and long sales cycles.</li><li>Self-driven with a results-focused mindset.</li></ul>Preferred Qualifications<ul><li>Experience with lead generating platforms (Upwork, Bark, LinkedIn, Facebook, etc)</li><li>Existing client network in IT or BPO markets.</li><li>Prior experience selling to US/UK/Canada clients.</li></ul>Compensation<ul><li>Competitive Salary + High Commissions + Performance Incentives</li></ul>Why Join Us?<ul><li>Opportunity to lead sales strategy and expand into global markets.</li><li>Fast-growth environment with full support from leadership.</li><li>Clear path to senior roles like Senior Sales Manager or Head of Business Development.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>Which platforms do you use for generating sales and closing deals?</li><li>Are you willing to work in night shift 8pm to 5am?</li><li>where are you located area name?</li><li>can you easily commute to North Nazimabad?</li><li>Your current or last salary?</li></ul>Work Location: In person

Sales Manager – IT Solutions & Call Center Projects

ECOM Marketplace

Branch Manager / Jewlery Manager (artificial) / salesmenFor women's apparel storeLocation : Tariq road, Rabi centerWe are expanding our retail operations and looking for experienced and passionate individuals for the following positions:1. Branch Manager (Women&rsquo;s Apparel)Requirements:<ul><li>Minimum 2&ndash;3 years of managerial experience in women&rsquo;s apparel retail</li><li>Strong leadership and team management skills</li><li>Ability to handle sales targets, store operations, and staff supervision</li><li>Excellent customer handling and problem-solving skills</li></ul>Key Responsibilities:<ul><li>Oversee daily store operations</li><li>Manage and train sales staff</li><li>Ensure achievement of sales targets</li><li>Maintain visual merchandising and store standards</li><li>Handle customer queries and escalations</li></ul>2. Salesman &ndash; Women&rsquo;s ApparelRequirements:<ul><li>Prior experience in women&rsquo;s clothing retail preferred</li><li>Good communication and customer dealing skills</li><li>Sales-driven attitude</li></ul>Responsibilities:<ul><li>Assist customers in product selection</li><li>Maintain store presentation</li><li>Achieve individual sales targets</li></ul>3. Salesman &ndash; Artificial JewelryRequirements:<ul><li>Experience in artificial jewelry sales preferred</li><li>Strong customer interaction skills</li><li>Basic product knowledge of jewelry trends</li></ul>Responsibilities:<ul><li>Guide customers in jewelry selection</li><li>Maintain display and stock</li><li>Achieve sales targets</li></ul>4. Artificial Jewelry ManagerRequirements:<ul><li>2&ndash;3 years of experience managing artificial jewelry section/store</li><li>Strong knowledge of products, trends, and customer preferences</li><li>Leadership and inventory management skills</li></ul>Responsibilities:<ul><li>Manage complete jewelry section operations</li><li>Supervise staff and ensure sales growth</li><li>Maintain stock levels and display standards</li></ul>What We Offer:<ul><li>Competitive salary + incentives</li><li>Growth opportunities</li><li>Professional work environment</li></ul>How to Apply: hr@shomiofficial.com / 03132770858(whatsapp only- no call plz)Pay: Rs1.00 - Rs2.00 per monthWork Location: In person

Branch Manger / Jewlery manager / Salesmen

Explore 1142+ Call center operations manager in Karachi this April. Find roles across top companies and apply now to boost your career.