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call center operations manager

Sybrid Careers

<div>
 
 About The Role
 
 
 
 We are looking for a dynamic
 
 Manager
 
 to lead our call center operations, preferably in telecom or technical campaigns. The ideal candidate will have strong leadership skills, operational expertise, and a proven track record in managing teams and achieving KPIs.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead and manage overall call center operations
 </li>
 <li>
 Monitor and improve team performance
 </li>
 <li>
 Ensure service quality and operational efficiency
 </li>
 <li>
 Develop strategies to meet and exceed KPIs
 </li>
 <li>
 Coordinate with senior management for reporting and improvements
 
 
 </li>
 </ul>
 
 Experience &amp; Qualifications
 
 
 
 <ul>
 <li>
 4&ndash;5 years of relevant call center experience (telecom or technical campaigns preferred)
 </li>
 <li>
 Educational background in Telecom, Electrical, Software Engineering, or Computer Science
 </li>
 <li>
 Strong leadership and team management skills
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive salary package
 </li>
 <li>
 Career growth opportunities
 </li>
 <li>
 Professional and dynamic work environment
 </li>
 </ul>
</div>

Manager – Call Center Operations

<div>
 
 About The Role
 
 
 
 We are hiring an
 
 Assistant Manager
 
 to support our call center operations. This role is ideal for a proactive professional with experience in telecom or technical campaigns, who can coordinate teams and ensure smooth operational execution.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Support daily call center operations
 </li>
 <li>
 Monitor team performance and ensure service quality
 </li>
 <li>
 Assist in reporting and campaign management
 </li>
 <li>
 Support the Manager in achieving KPIs and operational goals
 
 
 </li>
 </ul>
 
 Experience &amp; Qualifications
 
 
 
 <ul>
 <li>
 3&ndash;4 years of relevant call center experience (telecom or technical campaigns preferred)
 </li>
 <li>
 Educational background in Telecom, Electrical, Software Engineering, or Computer Science
 </li>
 <li>
 Strong coordination and analytical skills
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive salary package
 </li>
 <li>
 Growth and leadership development opportunities
 </li>
 <li>
 Collaborative and professional work environment
 </li>
 </ul>
</div>

Assistant Manager – Call Center Operations

Mars BPO

Job Overview: We are seeking Call Center Executive to join our call center team. The role focuses on reaching out to customers, understanding their needs, promoting services, and closing sales while providing excellent customer service.The ideal candidate has excellent communication skills, a problem-solving mindset, and a passion for delivering exceptional service.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, or chat in a professional manner</li><li>Resolve customer complaints efficiently and effectively</li><li>Provide accurate information about client products and services</li><li>Document customer interactions in the system</li><li>Meet performance and quality assurance targets</li><li>Follow company policies and procedures</li></ul>Requirements:<ul><li>Intermediate / Bachelor&rsquo;s degree (preferred)</li><li>Good English communication skills</li><li>Basic computer knowledge</li><li>Strong listening and problem-solving skills</li><li>Fresh candidates are encouraged to apply</li><li>Ability to work in evening/night shifts</li></ul>Benefits:<ul><li>Competitive salary package (PKR 35,000 &ndash; 90,000)</li><li>Uncapped commission and incentives</li><li>Paid training sessions</li><li>Career development and promotion opportunities</li><li>Supportive and energetic workplace</li></ul>How to Apply: Interested candidates can apply on Indeed with their updated CV.Shift Timing: 6:30 PM to 5:00 AMOffice Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, KarachiWhatsApp Contact: 0319-5002892Job Types: Full-time, FresherPay: Rs50,000.00 - Rs90,000.00 per monthWork Location: In person

Call Center Executive

Novi Pure

Job Title: Compliance ExecutiveIf you are passionate about ensuring compliance, possess strong communication skills, and have a keen eye for detail, we invite you to apply for the position of Compliance Executive in our operations department.Females are encouraged to applyJob Responsibilities: As a Compliance Executive, you will play a crucial role in ensuring the smooth execution of export operations and maintaining regulatory compliance. Your key responsibilities will include:<ul><li>Monitor Export Uplifts:</li><li>Oversee and track the export uplift process to ensure timely and accurate shipments.</li><li>Report Incidents to Cross-Functional Departments:</li><li>Act as a liaison between different departments, promptly reporting any incidents or irregularities to ensure quick resolution.</li><li>Maintain Offloading Records:</li><li>Keep meticulous records of offloading activities, ensuring accuracy and completeness for compliance purposes.</li><li>Coordinate with Hub for Media Connectivity</li><li>Check and Ensure Scanning on Export Shipments</li><li>Monitor Outbound Delays and Compile Records:</li><li>Keep a close eye on outbound shipments, proactively identify and address delays, and maintain comprehensive records of such occurrences.</li><li>Prepare Outbound Transit Time:</li><li>Calculate and prepare outbound transit time estimates, ensuring accurate and reliable information for stakeholders.</li></ul>Skills &amp; Competencies:<ul><li>Good Communication Skills:</li><li>Proficiency with MS Office:</li></ul>Qualification:<ul><li>Bachelors:</li></ul>Work Experience:<ul><li>Fresh&ndash;2 Years&rsquo; Relevant Work Experience</li></ul>Kindly send your resumes at careers@gerrys.com.pk or fill this google form:https://docs.google.com/forms/d/e/1FAIpQLSeUpIZ0VXO2L1SIVJfYI75FqaLgfJOOKGFfCrB1EPj29ZSglg/viewform?vc=0&amp;c=0&amp;w=1&amp;flr=0Job Type: Full-timePay: Rs60,000.00 per monthWork Location: In person

Pinnacle Business Solutions

Job SummaryDynamic and experienced Supervisor / Assistant Manager &ndash; Operations with a strong call center background to oversee daily operational activities and ensure seamless coordination with regional and international offices.The ideal candidate must have experience managing on-site and remote teams, maintaining virtual connectivity, and ensuring operational efficiency across multiple locations.Key Responsibilities<ul><li>Supervise and manage daily floor operations.</li><li>Monitor team performance, KPIs, SLAs, and productivity metrics.</li><li>Ensure smooth virtual coordination with other domestic and international offices.</li><li>Manage remote teams and ensure consistent communication and workflow alignment.</li><li>Conduct regular team meetings (physical and virtual).</li><li>Identify operational gaps and implement process improvements.</li><li>Prepare operational reports and share performance updates with management.</li><li>Handle escalations and ensure timely resolution of issues.</li><li>Ensure adherence to company policies and compliance standards.</li><li>Support workforce planning and shift management.</li></ul>Required Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree (Business Administration or relevant field preferred).</li><li>Minimum 3&ndash;6 years of experience in call center operations and with handling multiple teams international remotely - virtual collaboration.</li><li>At least 1&ndash;2 years in a supervisory or assistant managerial role.</li><li>Strong understanding of remote team management and virtual collaboration tools.</li><li>Experience in handling cross-location coordination is mandatory.</li><li>Strong leadership, communication, and problem-solving skills.</li></ul>Technical Skills<ul><li>Proficiency in MS Office, specialist in Report Generation (Excel, Word, PowerPoint).</li><li>Familiarity with CRM systems.</li><li>Experience with virtual communication platforms (Zoom, Microsoft Teams, etc.).</li></ul>Preferred Attributes<ul><li>Strong analytical and reporting skills.</li><li>Ability to work in a fast-paced environment.</li><li>Excellent interpersonal and coordination skills.</li><li>Ability to manage multiple teams and time zones effectively.</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Supervisor Operations

Accurate Eminent Firm

We&rsquo;re Hiring &ndash; Call Center Team<ul><li>Call Center Agents (Fluent in English &ndash; speaking &amp; understanding)</li><li>Closers (Minimum 1+ year closing experience)</li><li>Quality Assurance (QA) (Minimum 1+ year call center experience)</li><li>HR Manager (Minimum 2+ years call center hiring experience)</li></ul>How to Apply: Send your CV via WhatsApp (0331-0386413) and clearly mention the position you&rsquo;re applying for.Join our growing team and build your career with us!Job Type: Part-timePay: From Rs25,000.00 per monthApplication Question(s):<ul><li>Office is near NIPA Chowrangi. How can you get here?</li><li>How old are you? Also Inform where do you live in Karachi? (Which Area).</li></ul>Language:<ul><li>Fluent in English (Required)</li></ul>Work Location: In person

HIRING for CALL CENTER.

H&S Real Estate

We are seeking a dynamic and experienced Call Center Head to lead and manage our real estate lead generation operations in Pakistan focused on UAE-based clients and property portfolios. The ideal candidate will be responsible for setting up, training, and leading a high-performing telesales and lead generation team to support UAE-based sales operations.This position requires a leader with exceptional communication, analytical, and operational management skills &mdash; capable of aligning call center performance with business growth objectives in the competitive UAE real estate market.Key Responsibilities:&middot; Leadership &amp; Strategy&middot; Lead and oversee the call center team focused on generating qualified leads for UAE real estate projects.&middot; Develop and execute strategies to enhance lead conversion rates and client engagement.&middot; Set and monitor team KPIs (call targets, conversion ratios, response times, etc.) ensuring alignment with overall business objectives.&middot; Operations Management&middot; Establish effective workflows, scripts, and communication standards to ensure consistency in client interactions.&middot; Implement and manage CRM systems, call tracking tools, and data reporting dashboards.&middot; Coordinate daily operations between the Pakistan call center and UAE sales teams for seamless lead handovers.&middot; Monitor call recordings and analyze drop-offs or call quality issues to improve performance.&middot; Performance &amp; Quality Assurance&middot; Train, coach, and motivate telesales agents to deliver top-quality customer engagement and achieve sales targets.&middot; Maintain compliance with UAE real estate marketing standards, data privacy regulations, and ethical communication practices.&middot; Create and implement feedback loops to continuously refine call scripts, lead qualification processes, and customer experience.&middot; Collaboration &amp; Reporting&middot; Collaborate with UAE-based marketing, sales, and digital teams to align campaigns and messaging.&middot; Provide daily, weekly, and monthly performance reports with actionable insights.&middot; Identify emerging market trends and recommend process or strategy adjustments accordingly.&middot; Qualifications &amp; Skills:&middot; Bachelor&rsquo;s degree in Business Administration, Marketing, or related field (Master&rsquo;s preferred).&middot; 8&ndash;10 years of experience in call center management, with at least 3&ndash;5 years in real estate lead generation or a closely related sector.&middot; Strong understanding of UAE real estate market dynamics and lead nurturing cycles.&middot; Proven track record in setting up or scaling telesales/call center operations.&middot; Hands-on experience with CRM platforms (Zoho, HubSpot, Salesforce, or similar).&middot; Excellent leadership, communication, and analytical skills.&middot; Ability to work under pressure and manage high-volume lead flow efficiently.&middot; Fluent in English; Arabic proficiency is a plus.&middot; Compensation &amp; Benefits:&middot; Competitive salary package based on experience.&middot; Performance-based bonuses and incentives.&middot; Health insurance and professional development programs.&middot; Opportunity to work with a leading UAE real estate brand in a high-growth environment.Reporting To: Head of Sales &ndash; UAE / Director of OperationsJob Type: Full-timeWork Location: In person

Call Center - Head

Explore 1017+ Call center operations manager in Karachi this March. Find roles across top companies and apply now to boost your career.

1017 call center operations manager jobs In Karachi

Manager – Call Center Operations

Assistant Manager – Call Center Operations

Call Center Executive

Call Center Executive

Supervisor Operations

HIRING for CALL CENTER.

Call Center - Head