customer service representative Jobs in Lahore

customer service representative

customer sales representative Jobs in Lahore

customer sales representative

call center representative Jobs in Lahore

call center representative

sales manager

branch manager

call center operations manager

PROPERTY BUY-RENT (SMC -Private) Limited

Job Description:We are looking for an experienced and results-driven Call Center Manager to lead and manage our call center operations. The ideal candidate will be responsible for ensuring high performance, productivity, and quality standards while maintaining excellent customer satisfaction.Key Responsibilities:<ul><li>Manage daily call center operations and ensure smooth workflow</li><li>Lead, train, and motivate team leads and call center agents</li><li>Monitor KPIs, call quality, performance metrics, and attendance</li><li>Develop strategies to improve productivity, sales, and customer satisfaction</li><li>Handle escalated customer issues and ensure timely resolution</li><li>Prepare daily, weekly, and monthly performance reports</li><li>Implement SOPs, policies, and performance improvement plans</li><li>Coordinate with senior management to meet business targets</li><li>Ensure compliance with company standards and call center best practices</li></ul>Requirements:<ul><li>4&ndash;5 years of proven experience as a Call Center Manager or similar role</li><li>Strong leadership and team management skills</li><li>Excellent communication and problem-solving abilities</li><li>Experience with inbound/outbound call center operations</li><li>Ability to analyze performance data and drive improvements</li><li>Proficient in MS Office and call center CRM tools</li><li>Ability to work evening shifts (1 PM &ndash; 10 PM)</li></ul>What We Offer:<ul><li>Competitive salary package (PKR 70,000 &ndash; 100,000)</li><li>Professional and growth-oriented work environment</li><li>Performance-based incentives</li><li>Career development opportunities</li></ul>Pay: Rs70,000.00 - Rs100,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Outbound International Call center: 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Call Center Manager

Scaleup Connect

Call Center Manager<ul><li>Location: Lahore, Punjab, Pakistan</li><li>Job Type: Full-time</li><li>Work Mode: On-site</li><li>Schedule: Monday to Saturday, 9:30 AM &ndash; 6:00 PM</li><li>Gender Preference: Male</li></ul>About the RoleScaleup Connect is hiring a Call Center Manager on behalf of its client. We are looking for an experienced operations leader responsible for overall call center performance, including team management, service quality, KPI achievement, customer satisfaction improvement, and cost control &mdash; ensuring efficient and stable day-to-day operations.Key Responsibilities<ul><li>Oversee daily call center operations and ensure SLA compliance</li><li>Define and monitor KPIs such as call answer rate, response time, and customer satisfaction</li><li>Manage and train agents and team leaders to continuously improve performance</li><li>Optimize call handling processes to enhance efficiency and customer experience</li><li>Handle escalated customer complaints and critical issues</li><li>Coordinate with sales, technical, and other departments</li><li>Control operational costs and improve resource utilization</li><li>Prepare regular reports and improvement plans</li></ul>Requirements<ul><li>Diploma or above &mdash; Bachelor's degree preferred</li><li>At least 4 years of call center experience, with 2+ years in a managerial role</li><li>Familiar with call center KPIs and SLAs</li><li>Strong leadership and communication skills</li><li>Ability to work under pressure and solve problems effectively</li><li>Proficient in MS Office and call center systems</li><li>Good command of English (working proficiency required)</li></ul>Preferred Qualifications<ul><li>Experience in e-commerce, after-sales, or technical support call centers</li><li>Experience managing multilingual teams (English + Urdu) is a plus</li><li>Familiarity with CRM systems such as Salesforce</li></ul>Pay: Rs120,000.00 - Rs150,000.00 per monthWork Location: In person

Orlando Injury Clinic

CALL CENTER MANAGER:Healthcare/DME/E-commerce] company delivering high-quality service to our clients. We utilize a remote workforce to handle inbound/outbound calls, lead qualification, and customer support. We are looking for a dedicated Remote Call Center Manager to own the performance, quality, and training of our remote assistant team.Position Summary: As the Remote Call Center Manager, you will be responsible for overseeing the daily operations of our remote staff, ensuring they meet performance standards, optimizing productivity, and driving key metrics. You will actively monitor call recordings, score agents on quality, provide direct coaching, and manage compliance. This is not a &quot;hands-off&quot; role; we need a leader who gets &quot;in the trenches&quot; to ensure excellence.Key Responsibilities:<ul><li>Call Quality Assurance: Listen to recorded calls regularly, scoring them on script adherence, professionalism, note-taking accuracy, and compliance.</li><li>Agent Coaching &amp; Training: Conduct regular 1-on-1 coaching sessions, role-playing, and provide actionable feedback based on QA reviews.</li><li>Performance Metrics Tracking: Monitor daily/weekly KPIs, including calls made, contact rates, average handle time (AHT), and conversion rates using tools like GoHighLevel, Monday.com, or HubSpot.</li><li>Remote Team Management: Onboard new assistants, create schedules, ensure attendance, and maintain a productive, engaging, and professional remote team culture.</li><li>Performance Management: Implement performance improvement plans (PIPs), handle disciplinary actions, and make hiring/firing recommendations.</li><li>Reporting: Prepare daily/weekly reports for leadership regarding team productivity and quality scores.</li><li>Oversee Team Members&rsquo; performance metrics with Departmental Directors to ensure program(s) productivity, quality, and customer satisfaction/client performance objectives are met and performed in an efficient manner.</li></ul>REQUIREMENTS AND TECHNICAL COMPETENCIES:<ul><li>Minimum 3 years experience in Call Center Operations Management role</li><li>Bachelor&rsquo;s Degree or higher preferred and/or relevant work experience equivalency</li><li>High School diploma required, college experience preferred.</li><li>In-depth and hands-on experience developing and managing customer-facing call center operations</li><li>Proven ability to drive both employee performance and retention</li><li>Proven ability to gather and analyze qualitative and quantitative feedback and KPI data to assess program success</li><li>Develop Team Members relations, negotiate, and hold Team Members accountable to KPI&rsquo;s to improve customer and client experience</li><li>Project management &ndash; Ability to manage teams to achieve organizational objectives</li><li>Influencing and negotiation skills &ndash; Collaborate with cross-functional teams to influence program development, design, and execution based on program metrics and analysis</li><li>Ability to analyze processes and develop valid solutions to resolve issues at hand</li><li>Ability to address concerns in a consistent and fair manner across multiple programs</li><li>Ability to maintain the highest level of confidentiality</li><li>Excellent judgment, reasoning, and problem-solving skills</li><li>Strong PC skills including MS Office (Word, Excel, Outlook) and web-based and Windows-based software and databases.</li><li>Ability to influence outcomes and juggle multiple priorities in a fast-paced environment</li><li>Experience in team management and talent development</li><li>Excellent judgment and conflict resolution skills</li><li>Ability to make independent decisions in a changing environment and anticipate future needs</li><li>Energetic, flexible, collaborative, and proactive</li><li>Exceptional written, oral, and interpersonal skills</li><li>Communicate client and company goals and metrics with Team Members to deliver a high level of customer service.</li><li>Assist and participate in regular performance reviews and one‐on‐one meetings with Team Members to evaluate performance against KPI&rsquo;s.</li><li>Prepare call center performance reports by collecting, analyzing, and summarizing data and trends.</li><li>Review operational reports daily.</li><li>Develop and implement action plans to address deficiencies.</li><li>Provide regular feedback to Departmental Directors, Departmental Vice Presidents, and other members of the executive team regarding current operational performance.</li><li>Ensure that all activities and initiatives meant to drive operational effectiveness are administered in a cost‐effective manner.</li><li>Maintain and improve call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs.</li><li>Maintain professional and technical knowledge by tracking emerging trends in call center operations management; reviewing professional publications; establishing personal networks and benchmarking state‐of‐the‐art practices.</li><li>Ensure staff provides superior customer service to both internal and external customers.</li><li>Responsible for the resolution of complex customer issues; resolves all escalations in a timely manner; uses independent judgment to determine appropriate ways to recover service failures.</li><li>Answer and route calls, take messages, provide information, and direct calls to appropriate staff as necessary.</li><li>Responsible for managing call volumes and ensuring that the queues are appropriately staffed and that call routes are maximized for efficiency.</li><li>Assist in managing hours and scheduling for the Call Center team to ensure all shifts are covered; Call Center has a 8:00 a.m. to 10:30 p.m. Monday through Friday schedule.</li><li>Understand strategic goals. Ensure that the team meets those sales, support, and cross-selling goals by developing programs for the Call Center team, monitoring results, making recommendations to management, and taking action as necessary.</li><li>Monitor key performance indicators for each colleague and implement tangible plans to improve results.</li><li>Assist in developing and maintaining departmental procedures as necessary to enhance staff training.</li><li>With assistance from management, evaluate staff performance; provide coaching and oversees training and education of the staff; directly responsible for the development of staff, ensuring skill-sets evolve to accommodate the advancing needs and the demands of the business.</li><li>Work closely with the management to ensure and evaluate and serve customers&rsquo; total needs (existing and potential customers).</li><li>Train, coach, and hold staff accountable for all facets of product and service knowledge and delivery.</li><li>exceeding cross-sale and referral expectations.</li><li>Build and foster a healthy working environment based on teamwork.</li><li>Provide consistent, weekly coaching to the team.</li><li>Leverage telephone system and skill tracking documents to provide feedback to foster continuous improvement and enhance customer satisfaction.</li><li>Perform other duties as required.</li></ul>Required Qualifications:<ul><li>Experience: Minimum 2-3+ years of experience managing an outbound/inbound call center, sales floor, or BPO environment as a supervisor or manager.</li><li>Remote Management: Proven experience managing virtual/remote teams successfully.</li><li>QA Technical Proficiency: Must have experience personally listening to recorded calls, scoring agents, and delivering written feedback.</li><li>CRM Proficiency: Experience with CRM/Dialer platforms (e.g., GoHighLevel, Salesforce, Talkdesk, Zendesk).</li><li>Communication: Exceptional verbal and written English communication skills.</li><li>Skills: Strong data analysis, leadership, and conflict resolution skills.</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>Have you worked in a call center for English Speaking Countries in Europe, or in the United States? If so which countries?</li><li>How many years experience do you have as a Call Center Manger? </li><li>Are you able to work remotely without direct oversight? </li><li>How many staff members in the call center were you overseeing?</li><li>Have you worked in a call center handling Medical/Health care calls?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Call Center Manager: 5 years (Preferred)</li></ul>Language:<ul><li>ENGLISH FLUENTLY (Required)</li><li>SPANISH (Preferred)</li></ul>Work Location: In person

CALL CENTER MANAGER / REMOTE

ibex

<div>
 Lead Supervisor Operations
 
 
 
 Responsibilities
 
 
 
 <ul>
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 Strong call center background with at least 2 years of experience in CC operations
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 Ability to analyze metrics, KPIs, and reports to identify performance gaps
 </li>
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 Demonstrates strong presentation skills in client meetings and business reviews
 </li>
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 Proactive in resolving escalations, operational issues, and team challenges
 </li>
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 Strong analytical skills and proficiency in Excel and PowerPoint for data management
 </li>
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 Highly motivated to drive team performance and achieve business objectives
 </li>
 <li>
 Efficient in multitasking and meeting deadlines
 </li>
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 Capable of handling client escalations effectively
 </li>
 <li>
 Must remain aware of work-related updates and activities during off days
 </li>
 <li>
 Strong cross-functional coordination with T&amp;D, QA, and other departments
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 C1-level English communication skills (verbal &amp; written)
 </li>
 <li>
 Bachelor&rsquo;s degree (Graduation)
 </li>
 </ul>
</div>

Lead Supervisor, Operations

Naelaesthetics

Job Overview:We are seeking a proactive and detail-oriented Operations Coordinator to support daily BPO operations. The ideal candidate will ensure smooth workflow management, monitor team performance, coordinate with different departments, and assist in achieving operational targets.Key Responsibilities:<ul><li>Coordinate day-to-day operations across sales and support teams</li><li>Monitor team performance, attendance, and productivity metrics</li><li>Maintain and update operational reports (KPIs, leads status, conversions)</li><li>Act as a communication bridge between management and floor teams</li><li>Assist in implementing operational strategies to improve efficiency</li><li>Track lead flow, pipeline status, and project progress</li><li>Ensure compliance with company policies and operational standards</li><li>Support floor management in resolving real-time issues</li><li>Conduct follow-ups on pending tasks, targets, and deadlines</li><li>Assist in training coordination and onboarding processes</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree (Business Administration or relevant field preferred)</li><li>2&ndash;4 years of experience in BPO operations or coordination role</li><li>Strong communication and organizational skills</li><li>Good command of MS Excel and reporting tools</li><li>Ability to multitask and work under pressure</li><li>Strong problem-solving and coordination abilities</li><li>Familiarity with sales processes and CRM tools is a plus</li></ul>Preferred Skills:<ul><li>KPI tracking &amp; reporting</li><li>Team coordination &amp; leadership support</li><li>Time management and task prioritization</li><li>Attention to detail and analytical mindset</li></ul>What We Offer:<ul><li>Salary 70k-100k</li><li>Performance-based incentives</li><li>Health insurance &amp; provident fund</li><li>Career growth opportunities</li><li>Professional work environment</li></ul>How to Apply:Share your updated resume at: saleha@tecbpo.comJob Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthWork Location: In person

BPO Operations Coordinator (Female – Mid Level)

GenXe Tech

We are hiring confident and energetic Call Center Representatives for outbound sales. This is an onsite role based in Johar Town, Lahore, focused on calling UAE-based businesses, generating leads, and offering digital marketing services.If you are comfortable working onsite and have strong communication skills with a passion to grow and earn, this is the right opportunity for you.Key Responsibilities:<ul><li>Make high-volume outbound cold calls (UAE market)</li><li>Generate and qualify potential sales leads</li><li>Present digital marketing services (Social Media, SEO, Web Development and Mobile App Development)</li><li>Understand client needs and offer suitable solutions</li><li>Follow up with interested prospects and manage callbacks</li><li>Schedule meetings (online and onsite) with the manager</li><li>Maintain proper records of calls and follow-ups in CRM</li><li>Achieve daily and weekly performance targets (calls, leads, appointments)</li></ul>Requirements:<ul><li>Good English communication skills (mandatory)</li><li>Confident speaking and strong convincing ability</li><li>Call center or sales experience is mandatory</li><li>Positive, energetic, and target-driven attitude</li><li>Must be comfortable working onsite in Johar Town, Lahore</li></ul>Salary and Benefits:<ul><li>Basic Salary plus High Commission</li><li>Performance Bonuses</li><li>Fast Career Growth</li><li>Friendly and Professional Environment</li></ul>Working Hours:Day Shift (10:00 AM &ndash; 6:30 PM) Monday to SaturdayHow to Apply:Send your CV on WhatsApp: 03255566605Pay: Rs40,000.00 - Rs75,000.00 per monthExperience:<ul><li>call center or outbound sales: 1 year (Required)</li></ul>Language:<ul><li>Fluent English (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Call Center Representative

Talk Masters

Call Center Customer Service Specialist RecruitmentWe are looking for passionate and communicative individuals to join our team and create an efficient and warm customer service experience!Job Opening: Call Center Customer Service SpecialistJob Responsibilities:<ul><li>Provide customer consultation and support through telephone, online systems, and other channels.</li></ul><ul><li>Answer customer questions, handle complaints and suggestions.</li></ul><ul><li>Accurately record customer information and service content.</li></ul><ul><li>Assist in improving customer satisfaction and service quality.</li></ul>Job Requirements:<ul><li>Strong communication and interpersonal skills.</li></ul><ul><li>Excellent service awareness and patience.</li></ul><ul><li>Familiar with basic computer operations (such as Office, typing, etc.).</li></ul><ul><li>No prior customer service or call center experience is required.</li></ul>What We Offer:<ul><li>Competitive salary + performance bonus</li></ul><ul><li>Comprehensive pre-job training and career development path</li></ul><ul><li>Relaxed and friendly work atmosphere</li></ul><ul><li>Holiday benefits, team activities, etc.</li></ul>Working Hours:<ul><li>Shift work (7:30Am to 5PM)</li></ul>How to Apply:Please send your resume to:talkmasters2025@gmail.comor contact: 03034041001Join us, let your voice be heard by more people, and let your service create valueJob Type: Full-timePay: From Rs30,000.00 per monthWork Location: In person

Call Canter

Explore 1064+ Call center operations manager in Lahore this April. Find roles across top companies and apply now to boost your career.

1064 call center operations manager jobs In Lahore

Call Center Manager

Call Center Manager

CALL CENTER MANAGER / REMOTE

Lead Supervisor, Operations

BPO Operations Coordinator (Female – Mid Level)

Call Center Representative

Call Canter