sales manager

call center agent

senior manager, sales operations Jobs in Lahore

senior manager, sales operations

area manager

area operation coordinator Jobs in Lahore

area operation coordinator

call center operations manager

Abacus Outsourcing

Job Title: Assistant Manager Call Center OperationsWorking Hours: Rotational ShiftsAre you a results-driven leader with a passion for operational excellence? Abacus is looking for an experienced and dynamic Assistant Manager Call Center Operations to join our growing team in Lahore. This is an exciting opportunity to take a key role in managing BPO projects, driving team performance, and ensuring outstanding service delivery to our clients.Key Responsibilities:Oversee day-to-day operations of one or more BPO projects (inbound/outbound/customer service/back-office).Monitor team performance to ensure KPIs, SLAs, and quality targets are consistently met.Conduct daily team huddles, coaching sessions, and performance reviews to foster a high-performing culture.Collaborate closely with QA and Training teams to identify skill gaps and deliver targeted improvement plans.Analyze performance data and prepare detailed reports with actionable insights for senior management.Handle client escalations with professionalism and ensure timely resolution.Drive process improvements to enhance operational efficiency and customer satisfaction.Ensure compliance with company policies, regulatory standards, and industry best practices.Support workforce planning including scheduling, resource allocation, and attendance tracking.Qualifications &amp; Requirements:Bachelor's/Master's degree in Business Administration, Management, or a related field.4&ndash;6 years of experience in BPO operations, including 2&ndash;3 years in a supervisory or assistant managerial role.Strong grasp of BPO workflows, KPIs, and quality assurance standards.Excellent leadership, communication, and interpersonal skills.Ability to thrive in a fast-paced, dynamic environment and manage competing priorities.Proficiency in MS Office, CRM systems, and performance monitoring dashboards.Job Type: Full-timeEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>BPO Operations Managing: 2 years (Required)</li></ul>Work Location: In personJob Type: Full-timePay: Rs150,000.00 - Rs200,000.00 per monthExperience:<ul><li>Managing Call Center Operations : 2 years (Required)</li></ul>Work Location: In person

Assistant Manager Call Center Operations

IPS (USA)

Information Process Solutions (IPS) is looking for a dynamic, process-driven, and performance-oriented Assistant Manager BPO Operations to oversee and improve operational excellence across multiple BPO campaigns. This role requires strong leadership, process optimization expertise, and the ability to ensure consistent service delivery across projects.If you excel in managing teams, improving workflows, and driving KPIs, we&rsquo;d love to speak with you.Location: IPS Campus, Opp. PEL Factory, Qainchi Stop, Blue Gate (Old Daraz Warehouse), Ferozepur Road, LahoreSeniority Level: Middle ManagementExperience Required: Minimum 5 YearsQualification: BS/MS in Business Administration or a relevant fieldMajor Job ResponsibilitiesOperational Leadership &amp; Process Standardization<ul><li>Develop, streamline, and implement SOPs to standardize BPO operations across campaigns.</li><li>Ensure seamless workflow execution and eliminate operational gaps.</li><li>Oversee day-to-day operations and ensure alignment with service-level expectations.</li><li>Ensure processes meet compliance requirements and organizational standards.</li></ul>Sales &amp; Revenue Growth<ul><li>Monitor key performance metrics to drive sales conversions and meet revenue targets.</li><li>Collaborate with Campaign Heads to design performance-driven strategies.</li><li>Track daily/weekly/monthly sales performance and recommend improvements.</li><li>Ensure consistent achievement of revenue KPIs.</li></ul>Floor Management &amp; Discipline<ul><li>Maintain discipline, productivity, and professional conduct across the floor.</li><li>Ensure agents meet customer-handling and campaign expectations.</li><li>Lead daily operational routines and ensure timely resolution of performance issues.</li></ul>Agent Monitoring &amp; Performance Enhancement<ul><li>Conduct call audits, evaluations, and coaching sessions.</li><li>Identify skill gaps and coordinate with HR/L&amp;D for training.</li><li>Improve communication standards, including accent and clarity.</li><li>Support communication and sales enhancement trainings.</li></ul>Quality Assurance &amp; Compliance<ul><li>Ensure QA standards are consistently maintained across all workflows.</li><li>Implement feedback loops and quality-control measures.</li><li>Ensure accuracy in agent output and maintain strong QA scores.</li></ul>Campaign Management &amp; Coordination<ul><li>Support Campaign Heads in optimizing campaign processes.</li><li>Ensure achievement of campaign-level KPIs.</li><li>Assist in improving inbound/outbound call flows.</li></ul>New Campaign Initialization &amp; Transition<ul><li>Work with senior leadership to plan, launch, and transition new campaigns.</li><li>Ensure operational readiness including workforce planning.</li><li>Oversee smooth transition from development to live operations.</li><li>Monitor new campaign performance and suggest improvements.</li></ul>Reporting &amp; Analysis<ul><li>Generate daily, weekly, and monthly performance reports.</li><li>Share insights on agent performance, campaign health, and operational bottlenecks.</li><li>Provide data-driven recommendations for improving efficiency.</li></ul>Required Knowledge, Skills, and Abilities<ul><li>Strong understanding of BPO operations, call center processes, and campaign management.</li><li>Proven leadership, team management, and discipline enforcement skills.</li><li>Excellent analytical, reporting, and problem-solving capabilities.</li><li>Ability to work collaboratively with HR, L&amp;D, Marketing, IT, and senior leadership.</li><li>Strong communication and coaching abilities.</li><li>Experience in SOP creation and process standardization.</li></ul>Compensation and BenefitsIPS offers a performance-driven work culture along with:<ul><li>Market-competitive salary</li><li>Health insurance (IPD &amp; OPD)</li><li>Provident fund</li><li>Bi-annual and annual increments</li><li>Fuel card and subsidized meal</li><li>In-house gym and recreational activities</li><li>Growth and leadership development opportunities</li></ul>Our CultureAt IPS, we value operational excellence, strong leadership, and professional growth. We offer an inclusive, collaborative environment where innovation and discipline drive success.How to ApplyInterested candidates are encouraged to apply by sending their resume to shazal.javaid@ipscloud.coor directly via WhatsApp: https://wa.me/923360777105Job Type: Full-timePay: Rs300,000.00 - Rs450,000.00 per monthApplication Question(s):<ul><li>Do you have at least 5 years of experience in BPO Operations or Call Center Management?</li><li>Have you previously managed teams, floor operations, or campaign performance in a BPO environment?</li><li>Do you have experience creating or implementing SOPs for operational standardization?</li><li>Are you experienced in monitoring KPIs, QA standards, and performance metrics for BPO teams?</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Assistant Manager BPO Operations

Grand City

Call Centre Manager &ndash; Recovery DepartmentLocation: Grand City Head Office Job Type: Full-Time | On-SiteJob SummaryGrand City is looking for an experienced Call Centre Manager with a strong background in Recovery Call Centre operations. The ideal candidate will be responsible for supervising the call centre team, improving recovery performance, optimizing call processes, and ensuring smooth daily operations.Key Responsibilities<ul><li>Lead and manage the recovery call centre team to achieve daily and monthly recovery targets.</li><li>Monitor agents&rsquo; calls, ensure script adherence, and guide them on effective communication.</li><li>Develop and implement recovery strategies to improve follow-up and collection performance.</li><li>Maintain call logs, performance reports, and KPI dashboards for management review.</li><li>Train and motivate agents to improve voice quality, negotiation skills, and productivity.</li><li>Ensure timely follow-ups on overdue clients and maintain accurate recovery records.</li><li>Coordinate with the Recovery, Accounts, and CRM teams for accurate data and smooth processes.</li><li>Handle escalated cases and ensure customer issues are resolved professionally.</li><li>Ensure compliance with company policies and call centre standards.</li><li>Optimize call processes, workloads, and staffing schedules for operational efficiency.</li></ul>Requirements<ul><li>3&ndash;5 years of experience in a Recovery Call Centre, with at least 1&ndash;2 years in a supervisory or managerial role.</li><li>Strong leadership skills and experience in managing a team of call agents.</li><li>Excellent communication, negotiation, and problem-solving abilities.</li><li>Knowledge of recovery processes, follow-up techniques, and customer handling.</li><li>Proficiency in CRM systems, call centre dashboards, and reporting tools.</li><li>Ability to work under pressure and meet recovery deadlines.</li><li>Strong analytical and monitoring skills.</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Performance-based incentives</li><li>Professional and supportive work environment</li></ul>Job Type: Full-timeWork Location: In person

Call Centre Manager

ABN Overseas Education

We&rsquo;re Hiring &ndash; Calling Executive!Are you a passionate and confident communicator looking to start your career? We&rsquo;re looking for Call Center Executive at ABN Overseas Education Consultants.Positions:<ul><li>Calling Executive</li></ul>Requirements:<ul><li>Good communication and interpersonal skills</li><li>Basic computer knowledge</li><li>Willingness to learn and grow in a professional environment</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

Call Center Executive

Tkxel

<div>
 
 Role Summary:
 
 
 
 We are looking for a vigilant Call Centre Operations Specialist to monitor our real-time performance. You will track key metrics, ensure smooth operations, and make quick adjustments to maintain service levels. This role is vital for keeping our call centre running efficiently and effectively.
 
 
 
 Key Responsibilities:
 
 
 
 
 Live Monitoring:
 
 Watch call queues, agent availability, and system performance in real-time.
 
 
 Performance Tracking:
 
 Keep an eye on important metrics like wait times, dropped calls, and agent productivity.
 
 
 Quick Adjustments:
 
 Take immediate action to manage call volume changes, agent schedules, or system alerts to meet targets.
 
 
 Issue Escalation:
 
 Promptly report any technical problems or major service disruptions to IT or management.
 
 
 Basic Reporting:
 
 Help create daily or intraday reports on call centre performance.
 
 
 Team Communication:
 
 Clearly communicate operational updates and instructions to team leaders and agents.
 
 
 
 
 Requirements
 
 
 
 What We're Looking For:
 
 
 
 
 Experience:
 
 1-2+ years in a call centre, ideally in a role involving customer service, real-time monitoring, or operations support.
 
 
 
 Education:
 
 A Bachelor's degree is preferred, but relevant experience is highly valued.
 
 
 
 Shift timings:
 
 Morning with weekends on (Alternate day off)
 
 
 Skills:
 
 
 Good understanding of call centre operations and common metrics (e.g., Service Level, AHT, Abandon Rate).
 
 Able to make quick, sensible decisions under pressure.
 
 Comfortable with call centre software and MS Excel.
 
 Strong attention to detail and active listening skills
 
 Good communication skills.
 
 
 
 Why Join Us?
 
 
 
 Be a key player in ensuring our customers get great service.
 
 Work in a dynamic and supportive team environment.
 
 Competitive salary and opportunities for growth.
 
 
 
</div>

Call Centre - Operations Specialist

Tech zone consultancy

Travels Hook Pvt Ltd. We are looking for a professional and experienced HR Manager to manage our call-center HR operations. The ideal candidate must have strong experience in recruitment, attendance &amp; payroll, employee relations, and performance management&mdash;especially for call-center teams.Responsibility<ul><li>Manage end-to-end recruitment for call center agents (job posts, screening, interviewing, hiring).</li><li>Maintain attendance, leave records, late/absent deductions, rosters, and timesheets.</li><li>Handle employee onboarding, training, and documentation.</li><li>Implement HR policies, SOPs, and performance improvement plans.</li><li>Conduct daily, weekly, and monthly performance reviews.</li><li>Manage employee relations, conflict resolution, and disciplinary actions.</li><li>Prepare payroll reports, salaries, bonuses, and commission sheets.</li><li>Ensure compliance with company policies and labour laws.</li><li>Coordinate with management on KPIs and performance targets.</li><li>Maintain a professional, productive, and positive work environment.</li></ul>Requirement <ul><li>Bachelor&rsquo;s degree in HR, Business, or relevant field.</li><li>Minimum 2&ndash;3 years HR experience (Call Center HR experience preferred).</li><li>Strong communication, admin, and documentation skills.</li><li>Ability to work under pressure and handle multiple tasks.</li><li>Proficiency in MS Office (Excel, Sheets) and HR software is a plus.</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs80,000.00 per monthWork Location: In person

HR Manager (Recruitment + Attendance + Payroll)

Zam Studios

Location: Gulberg II, LahoreTiming: 11:00 AM &ndash; 07:00 PM (Monday to Saturday)What We Offer:Market-competitive salaryProfessional work environmentGrowth opportunities within the HR department.About the Role:We are looking for a proactive and organized HR Executive to join our BPO team. The ideal candidate must have hands-on experience in recruitment (especially for call center/US campaigns) and payroll management. This role requires someone who can manage day-to-day HR operations efficiently and maintain a professional yet employee-friendly environment.Key Responsibilities:<ul><li>Recruitment &amp; Talent Acquisition</li><li>Manage end-to-end recruitment for US-based call center roles.</li><li>Source candidates through portals, social media, referrals, and walk-ins.</li><li>Conduct initial screening, interviews, and coordinate final evaluations.</li><li>Maintain candidate pipelines and track hiring metrics.</li><li>Payroll &amp; Attendance Management</li><li>Prepare monthly payroll accurately and on time.</li><li>Manage attendance records, leaves, and shift schedules.</li><li>Resolve payroll queries and coordinate with finance.</li><li>Ensure compliance with organizational policies.</li></ul>HR Operations:<ul><li>Maintain employee records and ensure timely documentation.</li><li>Assist in onboarding and orientation of new hires.</li><li>Handle employee queries professionally.</li><li>Support HR Manager with daily HR tasks and reporting.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in HR, Business Administration, or related field.</li><li>1&ndash;2 years of experience in HR (BPO experience preferred).</li><li>Strong knowledge of recruitment flows, especially for US call center roles.</li><li>Experience with payroll preparation and attendance systems.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to handle pressure and multitask effectively.</li><li>Good command over MS Excel and HR software.</li></ul>Job Type: Full-timePay: From Rs60,000.00 per monthWork Location: In person

Human Resource Manager

Explore 1376+ Call center operations manager in Lahore this December. Find roles across top companies and apply now to boost your career.