customer service representative Jobs in Lahore

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call center operations manager

PROPERTY BUY-RENT (SMC -Private) Limited

Job Title: Call Center ManagerLocation: Johar Town, LahoreSalary: PKR 70,000&ndash;100,000 (based on experience)Timings: 2:00 PM &ndash; 11:00 PMExperience Required: 4&ndash;5 YearsJob Description:We are looking for an experienced and results-driven Call Center Manager to lead and manage our call center operations. The ideal candidate will be responsible for ensuring high performance, productivity, and quality standards while maintaining excellent customer satisfaction.Key Responsibilities:Manage daily call center operations and ensure smooth workflowLead, train, and motivate team leads and call center agentsMonitor KPIs, call quality, performance metrics, and attendanceDevelop strategies to improve productivity, sales, and customer satisfactionHandle escalated customer issues and ensure timely resolutionPrepare daily, weekly, and monthly performance reportsImplement SOPs, policies, and performance improvement plansCoordinate with senior management to meet business targetsEnsure compliance with company standards and call center best practicesRequirements:4&ndash;5 years of proven experience as a Call Center Manager or similar roleStrong leadership and team management skillsExcellent communication and problem-solving abilitiesExperience with inbound/outbound call center operationsAbility to analyze performance data and drive improvementsProficient in MS Office and call center CRM toolsAbility to work evening shifts (2 PM &ndash; 11 PM)What We Offer:Competitive salary package (PKR 70,000 &ndash; 100,000)Professional and growth-oriented work environmentPerformance-based incentivesCareer development opportunitiesJob Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthExperience:<ul><li>International Outbound Calls: 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Call Center Manager

Taqar Consulting Co. LLC

Call Center ManagerLocation: Islamabad or Lahore, Pakistan Job Type: Full-time | On-site Salary: PKR 150,000 &ndash; 300,000We are hiring an experienced Call Center Manager to lead and manage inbound and outbound call center operations. This is a hands-on leadership role in a fast-paced, target-driven environment.Key Responsibilities<ul><li>Manage daily call center operations</li><li>Lead and supervise 20+ agents</li><li>Drive KPIs: conversion, productivity, quality, attendance</li><li>Conduct team meetings, coaching, and performance reviews</li><li>Handle escalations and improve team performance</li></ul>Requirements<ul><li>2+ years experience as Call Center Manager / Telemarketing Manager / Senior Team Lead</li><li>Proven experience managing 20+ agents</li><li>Strong leadership and communication skills</li><li>Good understanding of call center KPIs</li><li>Fluent in English &amp; Urdu</li></ul>What We Offer<ul><li>Competitive salary</li><li>Stable full-time role</li><li>Professional call center environment</li><li>Growth opportunity based on performance</li></ul>Apply with your updated CVJob Type: Full-timePay: Rs150,000.00 - Rs300,000.00 per monthWork Location: In person

Sybrid Pvt Ltd.

We&rsquo;re Hiring &ndash; Assistant Manager Call Center Operations Location: Lahore Industry: Call Center / BPO Experience: 4 to 7 YearsAre you a proactive leader with strong operational expertise and a passion for team development? Join our dynamic Call Center team and drive service excellence across every interaction!Key Responsibilities:<ul><li>Lead and manage daily operations of the call center team to ensure service levels are met.</li><li>Monitor and analyze KPIs to drive performance and implement improvements.</li><li>Coordinate with internal departments for smooth operations and timely issue resolution.</li><li>Coach, mentor, and develop team leaders and agents for optimal productivity.</li><li>Ensure adherence to compliance, quality standards, and client expectations.</li></ul>Requirements:<ul><li>Minimum 4&ndash;7 years of relevant experience in a call center or BPO environment.</li><li>Strong leadership, communication, and analytical skills.</li><li>Hands-on experience with CRM systems and reporting tools.</li><li>Proven ability to handle high-pressure environments and shifting priorities.</li></ul>Why Join Us?<ul><li>Career growth opportunities</li><li>Collaborative work culture</li><li>Competitive compensation &amp; performance-based rewards</li></ul>Job Type: Full-timeWork Location: In person

Assistant Manager Call Center Operations

Capitalwide Services Ltd

Job Title: Customer Support Executive - CSRWorking Hours: 50 Hours WeeklyLocation: Gulberg III, Lahore.Salary: 80,000 PKR + KPI AllowanceJob Duties<ul><li>Oversee UK operations from the Lahore control room (24x7 control room operations).</li><li>Respond to client queries via phone calls, emails, WhatsApp, etc.</li><li>Schedule shifts for staff members.</li></ul>Requirements:<ul><li>Minimum qualification: A-Level or Bachelor&rsquo;s degree.</li><li>At least 2 years of experience in an international call center (preferably UK-based) in an operations role (sales experience will not be considered).</li><li>Minimum 1 year of experience working with a UK-based security company (mandatory).</li><li>Must be flexible and willing to work in both day and night shifts as part of a rotational schedule.</li></ul>English Communication:<ul><li>Excellent English communication skills (both speaking and writing)</li><li>Overall English proficiency should be at least 7/10. (please do not apply if your English communication is not good).</li></ul>How to ApplyInterested candidates are encouraged to send their CV to:hr@harrissecurityservices.co.ukPlease mention &ldquo;Customer Support Executive&rdquo; in the subject line of your email.Job Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthApplication Question(s):<ul><li>Are you ok working in rotational day and night shifts? </li></ul>Work Location: In person

Control Room Executive

Abacus Outsourcing

Abacus is seeking a highly experienced Senior Manager Operations with strong fintech and financial services contact center experience to lead large-scale, high-volume operations. This role is critical to ensuring secure, compliant, and high-quality service delivery across customer-facing fintech support environments.Key Responsibilities<ul><li>Lead end-to-end contact center operations supporting fintech, digital banking, payments, or financial services customers across voice and digital channels.</li><li>Ensure consistent achievement of SLAs, KPIs, CSAT, quality, and regulatory compliance standards (KYC, AML, data security).</li><li>Manage Operations Managers, Team Leads, and cross-functional support teams (QA, WFM, Training).</li><li>Drive workforce planning, productivity optimization, and performance management in high-volume environments.</li><li>Act as a senior escalation point for clients, regulators (where applicable), and internal stakeholders.</li><li>Lead continuous improvement and automation initiatives to enhance efficiency, risk control, and customer experience.</li><li>Ensure strict adherence to data privacy, fraud prevention, and information security policies.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree (Master&rsquo;s preferred).</li><li>7&ndash;10+ years of experience in fintech, digital banking, financial services BPO, or regulated contact center operations.</li><li>Strong exposure to SLA-driven, compliance-heavy customer support environments.</li><li>Proven leadership experience managing large, multi-layered operational teams.</li><li>Solid understanding of financial products, customer verification processes, dispute handling, and transaction support.</li><li>Excellent communication, analytical, and stakeholder management skills.</li></ul>Benefits<ul><li>2 Days Off per Week</li><li>EOBI</li><li>Medical &amp; Life Insurance (IPD + OPD)</li><li>Annual, Casual &amp; Sick Leaves</li><li>Performance-Based Annual Increment</li><li>Ramadan Bonus</li><li>Fuel Allowance</li><li>Provident Fund</li></ul>Job Type: Full-timePay: Rs250,000.00 - Rs300,000.00 per monthWork Location: In person

Senior Manager Operations – Call Center (Fintech/BPO)

DS Marketing Agency

Job Title: Call Center ExecutiveCompany: Digi Sparo Job Type: Full-TimeJob SummaryDigi Sparo is seeking a dedicated and customer-focused Call Center Executive to join our team. The ideal candidate will handle customer interactions professionally, provide accurate information, and support company sales and service objectives.This role is suitable for individuals with strong communication skills who are comfortable working in a structured, target-oriented environment.Key Responsibilities<ul><li>Handle outbound calls in a professional manner</li><li>Provide accurate information about products and services</li><li>Address customer inquiries and resolve concerns efficiently</li><li>Maintain detailed records of customer interactions</li><li>Meet assigned performance and quality targets</li><li>Follow company policies and compliance guidelines</li></ul>Qualifications &amp; Skills<ul><li>Minimum Intermediate qualification (Bachelor&rsquo;s degree preferred)</li><li>Strong verbal communication skills</li><li>Basic computer knowledge</li><li>Ability to work in a team environment</li><li>Previous call center or customer service experience is an advantage</li><li>Professional attitude and punctuality</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Performance-based incentives</li><li>Professional working environment</li><li>Training and skill development opportunities</li><li>Career growth prospects</li></ul>Interested candidates are encouraged to apply with their updated resume.Job Type: Full-timePay: Rs40,000.00 - Rs70,000.00 per monthWork Location: In person

Call Center Executive

Allied Bank Limited

<div>
 
 
 Eligibility Criteria
 
 
 
 
 
 
 
 Qualification:
 
 
 
 Bachelor&rsquo;s Degree from a recognized university.
 
 
 
 
 
 
 Required Skill Set:
 
 
 <ul>
 <li>
 Strong analytical and problem-solving skill.
 </li>
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 Excellent communication, Active listening and interpersonal skills.
 </li>
 <li>
 Proficient in using call monitoring software and quality assessment tools.
 </li>
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 Ability to work independently as well as part of a team.
 </li>
 <li>
 Ability to manage multiple tasks and priorities effectively.
 </li>
 <li>
 Presentation skills, creative thinking skills along with strong grip on Microsoft office.
 </li>
 <li>
 In-depth knowledge of Call Center Operations Matrixes and reports, process and procedure.
 </li>
 <li>
 Adaptability, Flexibility &amp; Cultural Awareness.
 </li>
 </ul>
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Stay updated on all relevant policies, procedures, and Standard Operating Procedures (SOPs) related to service quality within the call center.
 </li>
 <li>
 Evaluate the calls and complete daily target of call monitoring as per defined SOP.
 </li>
 <li>
 Utilize active listening skills and strong decision-making abilities to evaluate financial / non-financial calls effectively. Respond promptly and take precautionary actions when and where required.
 </li>
 <li>
 Generate report of Transaction call monitoring and share with line management.
 </li>
 <li>
 Instantly act on any out of pattern activities to mitigate any potential fraud risk.
 </li>
 <li>
 Give constrictive feedback and coaching to Contact Center agents on the basis of call evaluation.
 </li>
 <li>
 Conduct Call backs when and where required to authenticate customer.
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 Organize and conduct one-on-one and collective training sessions to emphasize the accuracy in banking transactions.
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 <li>
 Ensure highlighting error / gap found in calls to relevant team.
 </li>
 <li>
 Arrange approvals for execution of financial transactions as required in process manual.
 </li>
 <li>
 Assist line manager for any associated task.
 </li>
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 Responsible to maintain and update call monitoring record.
 </li>
 <li>
 Any other task(s) assigned by Line Management.
 </li>
 </ul>
 
 
 
 
 
 Location:
 
 Lahore, Islamabad
 
 
 
 
 
 
 Experience:
 
 Preferably 1 year and above experience in relevant field.
 
</div>

Officer Transaction Monitoring - Digital Banking Group

Explore 989+ Call center operations manager in Lahore this March. Find roles across top companies and apply now to boost your career.

989 call center operations manager jobs In Lahore

Call Center Manager

Call Center Manager

Assistant Manager Call Center Operations

Control Room Executive

Senior Manager Operations – Call Center (Fintech/BPO)

Call Center Executive

Officer Transaction Monitoring - Digital Banking Group