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call center quality assurance specialist

Spectrum Solution W.L L

Hiring: Call Center Quality Assurance Specialist-Location: Qatar -Experience: Minimum 3 Years -Qualification: Bachelor's Degree in Business, Management, or a related fieldKey Requirements:<ul><li>Minimum 3 years of experience in Call Center Quality Assurance.</li><li>Strong understanding of call center operations, customer service protocols, and quality standards.</li><li>Excellent analytical and problem-solving skills.</li><li>Ability to identify improvement opportunities and drive quality initiatives.</li><li>Strong communication, coaching, and feedback skills.</li><li>Good computer proficiency.</li><li>Excellent verbal and written communication skills in English.</li><li>Knowledge of Arabic is an added advantage.</li></ul>Interested candidates may share their updated CV for consideration.Work Location: In person

Call Center Quality Assurance Specialist

Hiring: Workforce Management Specialist (WFM)Location: Qatar Salary: QAR 6,000 &ndash; 8,000 Languages: Arabic &amp; English Gender: Male Experience: 1&ndash;3 years in Workforce Management / Call Center OperationsKey Responsibilities:<ul><li>Workforce forecasting and staff scheduling.</li><li>Capacity planning and intraday workforce management.</li><li>Monitor agent performance and utilization.</li><li>Analyze workload trends and recommend staffing adjustments.</li><li>Coordinate with Operations, Quality, and Training teams to meet service levels.</li></ul>Note: Candidates holding a Freelance Visa or Family Visa are preferred.Interested candidates may send their CVs to 77708191 with the subject line &quot;WFM&quot;.Work Location: In person

Workforce Management Specialist (WFM)

Al Rayah Driving School

Call Center Agent Hindi/ Urdu SpeakerJob Title: Call Center Agent &ndash; Hindi/ Urdu Speaker Job Type: Full-TimeJob SummaryWe are seeking a professional and customer-focused Hindi/ Urdu Speaker Call Center Agent to join our team. The ideal candidate will handle inbound and outbound calls, assist customers with inquiries, provide accurate information, and ensure a high level of customer satisfaction. Strong communication skills in both Hindi/ Urdu and English are essential.Key Responsibilities<ul><li>Handle inbound and outbound customer calls professionally and efficiently</li><li>Respond to customer inquiries and provide accurate information regarding products and services</li><li>Resolve customer complaints and concerns in a timely manner</li><li>Maintain accurate records of customer interactions and transactions</li><li>Follow company procedures and service standards</li><li>Escalate complex issues to the appropriate department when necessary</li><li>Meet performance targets, including response time, call quality, and customer satisfaction</li><li>Maintain confidentiality of customer information</li></ul>Requirements<ul><li>Fluent in Hindi/ Urdu and English</li><li>Previous experience in a call center or customer service role is preferred</li><li>Excellent communication and interpersonal skills</li><li>Strong problem-solving and customer-handling abilities</li><li>Basic computer knowledge and familiarity with call center systems</li><li>Ability to work under pressure and manage multiple tasks</li><li>Flexible to work shifts, weekends, or holidays if required</li></ul>Preferred Qualifications<ul><li>Experience in customer support, telesales, or contact center operations</li><li>Positive attitude and strong teamwork skills</li></ul>Benefits<ul><li>Accommodation, Transportation</li><li>Competitive salary</li><li>Training and career growth opportunities</li><li>Supportive work environment</li></ul>Job Type: Full-timePay: Up to QAR2,000.00 per monthApplication Question(s):<ul><li>Are you fluent in speaking T agalog and able to communicate professionally with customers?</li></ul>Work Location: In person

Call Centre Agent

Kafu Facility Management

Job description:<ul><li>Take customer calls and provide accurate, satisfactory answers to their queries and concerns</li><li>De-escalate situations involving dissatisfied customers, offering patient assistance and support</li><li>Call clients and customers to inform them about the company&rsquo;s new products, services and policies</li><li>Guide callers through troubleshooting, navigating the company site or using the products or services</li><li>Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items</li><li>Collaborate with other call center professionals to improve customer service</li><li>Help to train new employees and inform them about the company&rsquo;s customer management policies</li><li>Microsoft Office Skills</li></ul>Requirements:<ul><li>Good command of English &ndash; Preferred or required depending on business needs</li><li>Previous experience in a call center or customer service role is an advantage</li><li>Excellent communication and interpersonal skills</li><li>Patience, empathy and ability to handle pressure</li><li>Basic computer and typing skills</li><li>Ability to work in shifts, including weekends and holidays, if required</li></ul>Job Type: Full-timePay: QAR5,000.00 - QAR6,000.00 per monthApplication Question(s):<ul><li>Are you ready to join immediately with N O C?</li></ul>Experience:<ul><li>Call Center Agent: 2 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Work Location: In person

Customer Service Coordinator - Arabic Speaking

Al Mamoura Corporate Center

About Us: Al Mamoura Corporate Center is a dynamic and innovative organization committed to delivering exceptional corporate services. We value professionalism, collaboration, and continuous improvement. We are seeking a proactive IT Support Specialist to join our team and ensure the smooth operation of our IT infrastructure.Job Description: As an IT Support Specialist at Al Mamoura Corporate Center, you will be the first point of contact for all technical support needs. You will troubleshoot hardware, software, and network issues, provide timely assistance to employees, and help maintain our IT systems to ensure maximum efficiency.Key Responsibilities:<ul><li>Provide first-line support for hardware, software, and network issues.</li><li>Respond promptly to IT-related requests and incidents via email, phone, or ticketing system.</li><li>Install, configure, and maintain computer systems, peripherals, and software applications.</li><li>Monitor system performance and ensure security and data protection measures are in place.</li><li>Assist with IT projects, upgrades, and system implementations.</li><li>Document solutions and maintain an organized knowledge base.</li><li>Collaborate with external vendors and service providers when needed.</li></ul>Requirements:<ul><li>Proven experience in IT support or a similar technical role.</li><li>Strong knowledge of Windows and macOS operating systems, office software, and networking fundamentals.</li><li>Familiarity with troubleshooting hardware, software, and connectivity issues.</li><li>Excellent problem-solving skills and attention to detail.</li><li>Strong communication and interpersonal skills.</li><li>Ability to work independently and as part of a team.</li><li>Relevant certifications (e.g., CompTIA A+, Microsoft Certified) are a plus.</li></ul>What We Offer:<ul><li>A collaborative and supportive work environment.</li><li>Opportunities for professional growth and training.</li><li>Competitive salary and benefits.</li><li>A chance to contribute to a leading corporate center and make an impact.</li></ul>Pay: QAR7,500.00 per monthWork Location: Remote

IT Support

Vistas Global

ABOUT THE ROLEWe are looking for a friendly, professional Customer Service Agent to man our customer service stations across the Precinct. Handle guest enquiries, manage sales, and ensure all public areas remain clean and welcoming.KEY RESPONSIBILITIESCustomer Service &amp; Desk Operations<ul><li>Customer service stations and implement service strategies on each shift</li><li>Ensure correct setup of Concierge Desk, Telephone System, Music System, and POS Machines; report issues to Call Center</li><li>Respond to all incoming calls and desk enquiries promptly and professionally</li><li>Provide accurate information about events, activities, prices, and tickets</li><li>Lead tour groups around the Park when required</li><li>Meet and greet local and international visitors</li></ul>Financial &amp; Sales Duties<ul><li>Collect fees and assist with ticket sales</li><li>Manage Daily Petty Cash Float for Gift Vouchers, Business Services, and Water Shuttle Services</li><li>Maintain logs for credit card and cash sales; distribute to Call Center Supervisor</li><li>Ensure timely handover of sales receivables and daily banking of sales</li><li>Upload daily credit/debit card sales via POS and produce batch reports</li></ul>Inspections &amp; Reporting<ul><li>Conduct daily walkthroughs of Park public toilets and facilities; report cleanliness issues</li><li>Maintain daily log of calls and tickets logged with Call Center</li><li>Complete Daily Customer Service Report and submit to Supervisor</li><li>Issue monthly reports: Maintenance Log, Ticket Sales, Lost &amp; Found</li></ul>Administration &amp; Coordination<ul><li>Update key log book for Contractors/Operations Department</li><li>Coordinate taxi, limousine, valet, and premium parking requests</li><li>Promote TPQ loyalty programs and handle related issues</li><li>Return all out-of-hours enquiries received via Call Center</li></ul>Team &amp; Culture<ul><li>Maintain neat, professional appearance (5-star uniform standard)</li><li>Attend weekly Customer Service meetings</li><li>Handle customer complaints effectively, even with disgruntled guests</li><li>Assist other departments (Community Services, etc.) as required by management</li></ul>REQUIREMENTS<ul><li>Bachelor's degree</li><li>3&ndash;5 years of customer service experience (hospitality/parks preferred)</li><li>Cash handling &amp; POS skills</li><li>Shift flexibility (weekends/holidays)</li><li>Expertise in Excel,Word and Outlook.</li></ul>Pay: QAR4,000.00 per monthApplication Question(s):<ul><li>Do you agree with the salary bracket provided (QAR 4,000) ?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Work Location: In person

Customer Service Officer

Confidential

<h3>Job Summary</h3>We are seeking an experienced Quality Assurance Engineer to ensure engineering projects are delivered in accordance with quality management systems, industry standards and regulatory requirements. This role plays a key part in maintaining project quality throughout all stages of delivery.<h3>Key Responsibilities</h3><ul><li>Conduct quality inspections and technical audits.</li><li>Review engineering procedures and identify opportunities for improvement.</li><li>Monitor project quality throughout installation and commissioning.</li><li>Prepare quality reports and non-conformance documentation.</li><li>Support corrective and preventive action programmes.</li><li>Promote continuous improvement across engineering processes.</li><li>Ensure compliance with ISO standards and HSE requirements.</li></ul><h3>Requirements</h3><ul><li>Bachelor's Degree in Engineering, Quality Management or related discipline.</li><li>ISO Lead Auditor or equivalent certification preferred.</li><li>Extensive experience within engineering quality assurance.</li><li>Excellent documentation, reporting and analytical skills</li></ul>

Quality Assurance Engineer

Explore 406+ Call center quality assurance specialist in Qatar this July. Find roles across top companies and apply now to boost your career.