business development director Jobs in Qatar

business development director

admission counsellor (edtech sales) Jobs in Qatar

admission counsellor (edtech sales)

affiliate marketing director Jobs in Qatar

affiliate marketing director

ai solutions architect

architecture director

associate director customer excellence

Ooredoo Group

<div>
 
 
 Our business landscape
 
 
 
 
 
 
 We&rsquo;re an award-winning global communications company operating in nine countries across the Middle East, North Africa, and Southeast Asia. Our strategy is to become the region&rsquo;s leading digital infrastructure provider. Ooredoo Group&rsquo;s strategic vision is guided by five key pillars:
 
 
 
 
 <ul>
 <li>
 
 Value-Focused Portfolio:
 
 Boosting asset returns by focusing on telco operations, towers, data centres, the sea cable business and fintech.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Strengthen the Core:
 
 Optimally using deployed capital and maintain an appropriate cost structure.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Evolve the Core:
 
 Monetising opportunities to generate new revenue streams via programmes focusing on analytics, digitalisation of operations, and partnerships with digital service providers.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 People:
 
 Building an engaged and empowered workforce through integrated learning programs and coaching and mentoring.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Excellence in Customer Experience:
 
 Creating superior customer experiences.
 </li>
 </ul>
 
 
 
 
 From day one, every employee who joins our team becomes an integral part of our success journey. We offer you the chance to enhance your skills, advance your career, and maintain a healthy work-life balance. Empowering you to catapult your personal and professional growth. If you&rsquo;re looking to challenge your growth potential, Ooredoo is the employer for you.
 
 
 
 
 
 
 Job overview
 
 
 
 
 
 
 The Associate Director - Customer Excellence, is a pivotal leadership role focused on designing, implementing, and driving customer-centric strategies that enhance customer satisfaction, loyalty, and overall experience. This role combines strategic vision, operational excellence, and leadership to deliver value to customers and align customer initiatives with organizational goals.
 
 
 
 
 
 
 Your impact on our goals
 
 
 
 
 
 
 
 Customer Experience Activities
 
 
 <ul>
 <li>
 Support the Head of CX in shaping and executing the Group CX strategy, ensuring alignment with overall business objectives and the organization&rsquo;s customer-centric vision.
 </li>
 <li>
 Design, develop, and maintain Group Customer Experience frameworks, methodologies, and standards, ensuring consistent CX practices across markets.
 </li>
 <li>
 Drive the adoption and implementation of CX frameworks and methodologies across OpCos, providing guidance and support to ensure effective local execution.
 </li>
 <li>
 Lead and coordinate multi-country CX transformation and improvement initiatives, working closely with OpCos and cross-functional stakeholders to deliver measurable improvements in CX.
 </li>
 <li>
 Utilize customer feedback and data analytics mechanisms to continuously assess and improve service quality, as well as drive innovation in customer interactions.
 </li>
 <li>
 Define and track key performance indicators (KPIs) to measure customer experience improvements.
 </li>
 <li>
 Develop and implement best practices for customer interaction, training programs for the OpCos, setup a performance measurement matrix and evaluation metrics.
 </li>
 <li>
 Identify opportunities to completely reimagine the physical and digital experience through innovation.
 </li>
 <li>
 Work closely with IT and digital teams to develop strategy for implementation of new customer service technologies, such as CRM systems, AI-driven support tools, and self-service solutions.
 </li>
 <li>
 Drive customer centric culture across Ooredoo and operating companies.
 </li>
 </ul>
 
 
 Channel Management / enablement
 
 
 <ul>
 <li>
 Define and evolve the Group omnichannel customer experience strategy across key customer interaction channels including Retail, Contact Centre, Mobile App, Web, and other digital interfaces, ensuring a seamless and consistent customer journey across all touchpoints.
 </li>
 <li>
 Develop and maintain channel experience frameworks, standards, and guidelines to ensure consistent service delivery and customer experience across all Operating Companies (OpCos).
 </li>
 <li>
 Drive channel and OpCo level customer experience capability building initiatives, to enhance the overall customer experience, ensuring consistency across all channels and touchpoints.
 </li>
 <li>
 Set goals for customer satisfaction, service quality, and operational performance, ensuring alignment with broader company objectives.
 </li>
 <li>
 Collaborate with other Group or OpCos functions to ensure customer needs are addressed effectively for all customer touchpoints.
 </li>
 </ul>
 
 
 Other expectations
 
 
 
 Basic understanding of Customer experience concepts, Voice of customer management, Customer journey management, Service design / design thinking.
 
 
 
 
 
 
 Experience &amp; Qualifications
 
 
 
 
 
 <ul>
 <li>
 12+ years of experience in customer experience management, retail (service centres), or contact centres operations,
 </li>
 <li>
 5+ years in a senior leadership role within the telecommunications industry, with experience in cross functional team management and coordination
 </li>
 <li>
 10+ years of Commercial Telco industry experience in a Group or OpCo capacity
 </li>
 <li>
 Bachelor Degree
 </li>
 <li>
 Master&rsquo;s degree is a plus
 </li>
 <li>
 English mandatory, another language spoken in one of Ooredoo OpCos is a plus
 </li>
 <li>
 Strong understanding of customer service strategies, including multi-channel support, CRM systems, and contact centre technologies
 </li>
 <li>
 Proven track record of driving customer satisfaction improvements and operational performance
 </li>
 <li>
 Ability to analyse complex data and translate it into actionable insights for improving customer experience
 </li>
 <li>
 Familiarity with the latest trends and technologies in the telecommunications industry and customer experience management
 </li>
 <li>
 Ability to work collaboratively in a cross-functional team environment.
 </li>
 </ul>
 
 
</div>

Associate Director - Customer Excellence

Fatih Portakal

Business Development Director | Fatih PortakalLocation: Al Wakrah South, Building 67, Al Wakrah, QatarPosition Type: Full-Time / Executive LeadershipIndustry: International Trade, Media &amp; Strategic ConsultancyPosition OverviewFatih Portakal is seeking a high-caliber Business Development Director to spearhead our regional growth and strategic partnerships from our Al Wakrah South operations center. As we expand our footprint in the Qatari market and across the wider GCC, we need a visionary leader who can identify emerging market trends, cultivate high-value institutional relationships, and translate complex business intelligence into sustainable revenue streams.The ideal candidate is a &quot;master connector&quot; who balances professional charisma with the analytical rigor required to manage multi-sector expansion projects. You will be the primary architect of our market-entry strategies, ensuring that Fatih Portakal remains a dominant name in regional business excellence.Core Responsibilities<ul><li>Strategic Roadmap: Design and execute a 3-year business development plan focused on market penetration within Qatar&rsquo;s evolving commercial sectors.</li><li>Partnership Orchestration: Identify and secure strategic alliances with government entities, private corporations, and international stakeholders.</li><li>Full-Lifecycle Sales Management: Lead high-level negotiations from initial outreach and pitch presentations to contract finalization and post-deal integration.</li><li>Data-Driven Intelligence: Utilize advanced Excel automation (XLOOKUP, Macros) to monitor market competition, lead conversion rates, and regional economic indicators.</li><li>Brand Ambassadorship: Act as the primary executive face of the company in Al Wakrah and Doha, representing Fatih Portakal at major industry forums and networking events.</li><li>Cross-Functional Leadership: Coordinate with marketing, legal, and operations departments to ensure all new business ventures are operationally sound and compliant.</li><li>CRM Optimization: Oversee the implementation of Microsoft Dynamics 365 (D365) or equivalent platforms to track the regional sales pipeline and client lifecycle.</li><li>Financial Oversight: Manage the business development budget, ensuring a high ROI on all networking, travel, and promotional activities.</li></ul>Requirements &amp; Qualifications<ul><li>Education: Bachelor&rsquo;s or Master&rsquo;s degree in Business Administration, International Relations, Marketing, or a related field.</li><li>Experience: 12+ years of professional experience in business development or strategic sales, with at least 6 years in a directorial or senior leadership capacity within the Middle East.</li><li>Technical Mastery: Expert-level command of Microsoft Excel for data consolidation and revenue forecasting; strong familiarity with BPO-style process optimization.</li><li>Language: Professional fluency in English is mandatory. Proficiency in Turkish or Arabic is a significant advantage given our organizational roots and regional focus.</li><li>Networking Prowess: A proven &quot;Black Book&quot; of contacts within the Qatar business landscape.</li><li>Mindset: A &quot;work-hard, play-hard&quot; philosophy&mdash;someone who values professional excellence as the primary funding mechanism for global travel and personal exploration.</li></ul>What We Offer<ul><li>Strategic Hub: A key leadership role in a modern facility at Al Wakrah South, Building 67&mdash;a rapidly developing commercial zone.</li><li>Global Influence: The opportunity to shape a brand that bridges international markets with the Gulf region.</li><li>Compensation: Highly competitive tax-free salary, performance-based &quot;Grand Slam&quot; bonuses, housing allowance, and annual travel passage.</li><li>Culture: A results-oriented environment that respects the &quot;slow-burn&quot; of building authentic trust while demanding high-velocity commercial output.</li></ul>Job Type: Full-timePay: QAR32,000.00 per monthWork Location: In person

Business Development Director

Atelier DPJ

Architecture Director | Atelier DPJLocation: Dubai Design District (d3), Building 4, Office 301, Dubai, UAE(Note: Regional coordination with Doha, Qatar branch) Position Type: Full-Time / Executive LeadershipIndustry: Architecture, Urban Planning &amp; high-end Interior DesignPosition OverviewAtelier DPJ is seeking a visionary Architecture Director to lead our elite design studio in the Dubai Design District (d3). As a cornerstone of our Middle Eastern operations, you will be responsible for defining the architectural language of our most prestigious projects across the UAE and Qatar.We are looking for a &quot;design-first&quot; leader who possesses the rare combination of avant-garde creative thinking and the operational rigor required to manage complex, multi-million dollar developments. You will oversee a multidisciplinary team of architects and designers, ensuring that every project reflects Atelier DPJ&rsquo;s commitment to sustainability, authenticity, and structural integrity.Core Responsibilities<ul><li>Design Vision &amp; Strategy: Lead the conceptual development of large-scale architectural projects, from luxury residential and commercial high-rises to cultural landmarks.</li><li>Studio Leadership: Manage and mentor a high-performance design team at our d3 headquarters, fostering a culture of technical mastery and radical innovation.</li><li>Project Lifecycle Oversight: Direct all phases of the architectural process, including schematic design, design development, and construction documentation.</li><li>Cross-Border Coordination: Act as the primary technical liaison between our Dubai and Doha offices, ensuring seamless project delivery across the GCC.</li><li>Operational Management: Utilize advanced Excel automation (macros, XLOOKUP) and BIM software to track project milestones, resource allocation, and studio profitability.</li><li>Stakeholder Engagement: Present high-level design concepts to government entities, private developers, and international investors on the 3rd floor of Building 4.</li><li>Sustainability &amp; Compliance: Ensure all designs exceed local building codes (Dubai Municipality/DDA) and international green building standards (LEED/Estidama).</li><li>Vendor &amp; Consultant Management: Oversee relationships with specialized MEP, structural, and landscape consultants to ensure holistic design integration.</li></ul>Requirements &amp; Qualifications<ul><li>Education: Master&rsquo;s degree in Architecture (M.Arch) or a related field.</li><li>Experience: 12+ years of professional experience in architecture, with at least 6 years in a directorial or senior management role within the Middle East (UAE/Qatar experience is mandatory).</li><li>Technical Mastery: Expert proficiency in Revit, AutoCAD, and Rhino. Deep understanding of ERP-integrated project management (D365 or similar).</li><li>Language: Professional fluency in English is mandatory. Arabic or French proficiency is a significant advantage for our international clientele.</li><li>Licensure: Registered Architect (RIBA, AIA, or equivalent) with the ability to secure local municipality approvals.</li><li>Mindset: A &quot;work-hard, play-hard&quot; philosophy&mdash;someone who values professional excellence as the primary funding mechanism for global travel and personal exploration.</li></ul>What We Offer<ul><li>Premier Location: A modern, creative studio in Dubai Design District (d3), Building 4&mdash;the pulse of the region&rsquo;s design industry.</li><li>Creative Freedom: The mandate to shape the skyline of the world&rsquo;s fastest-growing cities.</li><li>Compensation: Highly competitive executive salary, performance-based &quot;Design Excellence&quot; bonuses, housing allowance, and annual travel passage.</li><li>Culture: A results-oriented environment that respects the &quot;slow-burn&quot; of authentic design while demanding high-velocity output.</li></ul>Job Type: Full-timePay: QAR35,000.00 per monthWork Location: In person

Architecture Director

Good Morning Agadir

Affiliate Marketing Director | Good Morning AgadirLocation: Al Wukair Street, Building 78, Al Wakrah, QatarPosition Type: Full-Time / Senior LeadershipIndustry: Digital Marketing, E-commerce &amp; Travel ServicesPosition OverviewGood Morning Agadir is seeking a high-caliber Affiliate Marketing Director to spearhead our partner expansion and revenue growth from our Al Wakrah operations center. As the strategic lead for our affiliate ecosystem, you will be responsible for building, scaling, and optimizing high-performance partnerships across the MENA region and international markets.The ideal candidate is a data-driven strategist with a deep understanding of the &quot;attention economy.&quot; You should possess the analytical rigor to manage complex commission structures and the interpersonal skills to lead a multidisciplinary team of account managers and digital creators.Core Responsibilities<ul><li>Strategic Roadmap: Design and execute a global affiliate marketing strategy that aligns with Good Morning Agadir&rsquo;s revenue objectives and brand positioning.</li><li>Network Expansion: Identify, recruit, and onboard top-tier affiliates, influencers, and media partners within the travel, lifestyle, and hospitality sectors.</li><li>Performance Optimization: Monitor and analyze key performance indicators (ROAS, EPC, and Conversion Rates) to ensure maximum ROI for all affiliate campaigns.</li><li>Technical Oversight: Direct the integration of affiliate tracking platforms and ensure seamless attribution across web and mobile interfaces.</li><li>Compliance &amp; Integrity: Establish and enforce strict brand guidelines and anti-fraud protocols to maintain the quality of the affiliate network.</li><li>Data Management: Utilize advanced Excel functions (XLOOKUP, Macros) to consolidate partner data, automate payout calculations, and generate executive-level performance reports.</li><li>Stakeholder Coordination: Act as the primary liaison between the Al Wakrah office and international departments to ensure cross-border campaign alignment.</li><li>Team Mentorship: Lead and scale the affiliate marketing department, fostering a culture of authenticity and high-velocity experimentation.</li></ul>Requirements &amp; Qualifications<ul><li>Education: Bachelor&rsquo;s or Master&rsquo;s degree in Marketing, Digital Media, Business Administration, or a related field.</li><li>Experience: 12+ years in digital marketing, with at least 5 years specifically in a senior affiliate management or directorial role.</li><li>Technical Proficiency: Expert knowledge of affiliate platforms (e.g., Impact, PartnerStack, or Awin) and familiarity with ERP systems (D365) for resource scheduling.</li><li>Languages: Professional fluency in English is mandatory. Proficiency in Arabic or French is a significant advantage given our brand's regional focus.</li><li>Analytical Skills: Expert-level command of Microsoft Excel for data-driven decision-making and performance tracking.</li><li>Mindset: A &quot;work-hard, play-hard&quot; philosophy&mdash;someone who values professional excellence as the primary funding mechanism for global travel and personal discovery.</li></ul>What We Offer<ul><li>Strategic Hub: A key leadership role in our modern Al Wakrah facility at Al Wukair Street, Building 78.</li><li>Global Reach: The opportunity to shape a network that connects international travelers with premium services.</li><li>Compensation: Competitive tax-free salary package, performance-based bonuses, housing allowance, and annual travel passage.</li><li>Culture: A collaborative, results-oriented environment that respects professional integrity and encourages a healthy work-life balance.</li></ul>Job Type: Full-timePay: QAR28,000.00 per monthWork Location: In person

Affiliate Marketing Director

<div>
 
 
 Our business landscape
 
 
 
 
 
 
 We&rsquo;re an award-winning global communications company operating in nine countries across the Middle East, North Africa, and Southeast Asia. Our strategy is to become the region&rsquo;s leading digital infrastructure provider. Ooredoo Group&rsquo;s strategic vision is guided by five key pillars:
 
 
 
 
 <ul>
 <li>
 
 Value-Focused Portfolio:
 
 Boosting asset returns by focusing on telco operations, towers, data centres, the sea cable business and fintech.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Strengthen the Core:
 
 Optimally using deployed capital and maintain an appropriate cost structure.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Evolve the Core:
 
 Monetising opportunities to generate new revenue streams via programmes focusing on analytics, digitalisation of operations, and partnerships with digital service providers.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 People:
 
 Building an engaged and empowered workforce through integrated learning programs and coaching and mentoring.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Excellence in Customer Experience:
 
 Creating superior customer experiences.
 </li>
 </ul>
 
 
 
 
 From day one, every employee who joins our team becomes an integral part of our success journey. We offer you the chance to enhance your skills, advance your career, and maintain a healthy work-life balance. Empowering you to catapult your personal and professional growth. If you&rsquo;re looking to challenge your growth potential, Ooredoo is the employer for you.
 
 
 
 
 
 
 Job overview
 
 
 
 
 
 <ul>
 <li>
 The Director, Strategic projects is responsible for leading the planning, execution, and governance of the strategy&rsquo;s most critical cross-functional initiatives
 </li>
 <li>
 This role ensures that high-impact projects are delivered on time, within scope, and in alignment with the
 </li>
 <li>
 Group&rsquo;s strategic and financial objectives. The position combines leadership in corporate development, strategic execution, and stakeholder management across business units, regions, and external partners
 </li>
 <li>
 The role ensures end-to-end ownership of strategic projects, from origination to execution and value realization, aligning with the Group&rsquo;s growth, digital transformation, and shareholder objectives.
 </li>
 <li>
 The role together with the team member reporting to the role holder will oversee a wide range of projects and programs.
 </li>
 <li>
 One of the initial focus will be the key strategic initiative related to the expansions in scope, and territories of Ooredoo&rsquo;s push into Data Centers as well AI? GPU as a service.
 </li>
 <li>
 While Syntys team is responsible for the day-to-day operation of these assets, the role holder will drive the expansion into new territories which is a key part of the strategy
 </li>
 <li>
 It will also include new strategic projects as approved as part of the updated strategy.
 </li>
 </ul>
 
 
 
 
 The role holder acts not only as a PMO or project manager but as the project owner, driving the actual content and delivery of the project and providing content expertise in the relevant field.
 
 
 
 
 
 
 Your impact on our goals
 
 
 
 
 
 
 
 Strategic Program Leadership
 
 
 <ul>
 <li>
 Lead the planning, structuring, and delivery of complex, multi-stakeholder projects, including joint ventures, market entries, and major transformations.
 </li>
 <li>
 Define strategic objectives, milestones, and performance indicators in coordination with the
 </li>
 <li>
 Establish project governance frameworks, steering committees, and reporting standards.
 </li>
 <li>
 Drive decision-making through data-driven insights, structured analysis, and scenario planning.
 </li>
 </ul>
 
 
 
 
 
 Provide direct support to the CEO and Board during major transaction and strategic processes
 
 .
 
 
 
 
 
 
 Drive the portfolio of strategic projects, partnerships JV and transactions related to Data Center, Ai infrastructure and GPU as a service and AI infrastructure including
 
 
 <ul>
 <li>
 Drive expansion in this area in particular expansion outside Ooredoo Group and its affiliates current footprint
 </li>
 <li>
 Drive the design, execution and implementation of relevant strategic initiatives related to this area.
 </li>
 <li>
 Negotiate strategic agreements and partnerships
 </li>
 </ul>
 
 
 
 
 
 Cross-Functional Program Management
 
 
 <ul>
 <li>
 Coordinate workstreams across Finance, Legal, HR, Operations, IT, and Business Units.
 </li>
 <li>
 Identify interdependencies, risks, and bottlenecks, and implement mitigation strategies.
 </li>
 <li>
 Manage cross-border teams, consultants, and advisors to deliver outcomes efficiently.
 </li>
 <li>
 Ensure alignment of initiatives with budget, resource allocation, and strategic KPIs.
 </li>
 <li>
 Coordinate engagement across all operating companies
 </li>
 </ul>
 
 
 Executive &amp; Communication Board
 
 
 <ul>
 <li>
 Prepare executive-level presentations, Board papers, and investor communications related to strategic projects.
 </li>
 <li>
 Translate complex analyses into clear recommendations and progress updates.
 </li>
 <li>
 Lead stakeholder management with theCEO and Group Strategy in stakeholder engagement with shareholders, regulators, and partners.
 </li>
 </ul>
 
 
 Team Leadership &amp; Capability Building
 
 
 <ul>
 <li>
 Lead and mentor project managers and analysts
 </li>
 <li>
 Foster a culture of accountability, analytical excellence, and collaboration.
 </li>
 <li>
 Institutionalize best practices in project management and performance tracking.
 </li>
 </ul>
 
 
 
 
 
 Experience and Qualifications
 
 
 
 
 
 <ul>
 <li>
 Prior experience of transformation and transaction planning and execution within Ooredoo
 </li>
 <li>
 Experience driving large scale transformation projects
 </li>
 <li>
 Experience at a Senior Level in a telecom operator in strategy or M&amp;A team at a senior level (CXO or CX-1)
 </li>
 <li>
 15 / 20 years of experience preferable in the Telco industry (not just technical)
 </li>
 <li>
 Knowledge and prior experience relating to DC and AI
 </li>
 <li>
 Experience in managing large scale transformation projects
 </li>
 <li>
 Experience in managing top management escalations and creating buy-in with stakeholders
 </li>
 <li>
 Multi disciplinary cross border program management
 </li>
 <li>
 Finance &ndash; business planning, valuation, accounting, tax, budgeting, AOP impact assessment, accounting separation
 </li>
 <li>
 Employee transfer requirements
 </li>
 <li>
 Organisation planning
 </li>
 <li>
 Scope specification for transaction advisors
 </li>
 <li>
 Contract drafting and negotiation
 </li>
 <li>
 Corporate Governance
 </li>
 <li>
 Transitional services arrangements
 </li>
 <li>
 Bachelor or Master degree &ndash; finance or business preferred
 </li>
 </ul>
</div>

Director, Strategic Projects

AL Rawabi group of companies

Job Summary:We are hiring energetic and customer-focused staff for our retail outlet. Selected candidates will be assigned to Sales, Cashier, or Counter Support roles based on store requirements.Available Roles:<ul><li>Sales Associate</li><li>Cashier</li><li>Counter Staff / Store Support</li></ul>Key Responsibilities:<ul><li>Assist customers in product selection and purchases</li><li>Handle billing and cash transactions (for cashier role)</li><li>Maintain cleanliness and product display</li><li>Support daily store operations</li><li>Ensure good customer service at all times</li></ul>Requirements:<ul><li>Previous retail experience preferred</li><li>Basic communication skills in English</li><li>Willingness to work in shifts</li><li>Positive attitude and teamwork</li></ul>Salary &amp; Benefits:<ul><li>Competitive salary</li><li>Accommodation &amp; Transport</li><li>Other company benefits as per policy</li></ul>Application Question(s):<ul><li>Do you have a Valid Qatar ID?</li></ul>Language:<ul><li>Malayalam (Required)</li><li>Hindi (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>Work Location: In person

Retail Store Staffs – Sales / Cashier / Counter Support

Mastercard

<div>
 
 Our Purpose
 
 
 
 
 Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
 
 
 
 
 Title And Summary
 
 
 
 Associate Managing Consultant, Specialized Product Delivery (Commercial &amp; New Payment Flows)
 
 
 Our Purpose
 
 
 We connect and power an inclusive, digital economy that benefits everyone, everywhere&mdash;making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help customers realize their greatest potential. Our decency quotient (DQ) drives our culture and everything we do. We cultivate a culture of inclusion that respects individual strengths, views, and experiences because our differences make us a better team&mdash;one that makes better decisions, drives innovation and delivers better business results. (Section heading and wording follow your template.)
 
 
 
 All About Us
 
 
 
 The Services team is a key differentiator for Mastercard, providing end‑to‑end services that help our customers grow. We combine traditional management consulting with rich data assets and in‑house technology to deliver strategic insights and measurable outcomes. Specialized Product Delivery (Deploy) focuses on expert execution support&mdash;deployment and value realization&mdash;from implementation to adoption, usage, and product evolution. (Section framing consistent with your SPD role cards.)
 
 
 Title and Summary
 
 
 Associate Managing Consultant, Specialized Product Delivery (Commercial &amp; New Payment Flows)
 
 
 Lead commercial card and new payment flows programs end‑to‑end&mdash;shaping product roadmaps, orchestrating sales motions, and delivering operational readiness across corporate and SME segments. This role blends strategy and execution: you&rsquo;ll partner with Product, Sales, Operations, Risk, Compliance, and Technology/Processor teams to grow activation, supplier acceptance, tokenization, spend, balances, retention, while keeping a robust control environment and auditable documentation.
 
 
 
 Roles &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Ship outcomes (not just activities)
 </li>
 <li>
 Commercial Product &amp; Roadmap: Co‑create the corporate card roadmap (features, pricing, benefits, segments) and translate into quarterly OKRs, KPIs, and gated delivery milestones.
 </li>
 <li>
 Sales Motion &amp; Pipeline: Build and convert a healthy pipeline of B2B opportunities (large enterprise and mid‑market); design sales content, discovery scripts, and proposals; enable issuer sales teams with training and playbooks.
 </li>
 <li>
 Supplier Enablement &amp; Acceptance: Stand up structured supplier onboarding programmes (education, objection handling, CRM tracking) to expand card‑based AP flows and e‑commerce acceptance.
 </li>
 <li>
 Virtual Cards &amp; Digital Adoption: Drive virtual card and digital payment adoption (wallets, tokenization) with clean operations, reconciliation support, and change controls.
 </li>
 <li>
 Lifecycle Programmes: Design and run activation, usage, balance build, retention across CRM, digital, and merchant channels&mdash;owning test plans, targeting, controls, and in‑life optimization.
 </li>
 <li>
 Analytics &amp; Performance Management: Partner with analytics to publish dashboards for activation, supplier acceptance, spend, attrition, ENR; structure test‑and‑learn experiments and act on insights rapidly.
 </li>
 <li>
 Change Delivery &amp; Controls: Run structured delivery (RAID, gating, cutovers) for platform changes and scheme/regulatory updates; maintain auditable documentation and sign‑offs.
 </li>
 <li>
 Stakeholder Leadership: Align Product, Sales, Ops, Risk, Compliance, Marketing, Tech/Processor, and vendors; sustain weekly performance cadences and unblock decisions quickly.
 </li>
 <li>
 Value Realization: Set success benchmarks (e.g., early‑life activation, acceptance, usage, retention) and lead post‑launch optimization sprints to sustain gains.
 </li>
 <li>
 Spend, Balances &amp; : Deliver measurable growth in monthly spend, ENR, and income via orchestrated programmes (product + sales + ops).
 </li>
 <li>
 Delivery Excellence: Maintain clean audits, stable operations, and evidence‑based approvals; shorten cycle time from strategy to go‑live.
 
 
 
 </li>
 </ul>
 Team Collaboration &amp; Culture
 
 
 <ul>
 <li>
 Distill complex analysis into clear decisions and presentations; influence senior stakeholders confidently.
 </li>
 <li>
 Plan and structure work for yourself and junior team members; lead or co‑lead project/programme management forums.
 </li>
 <li>
 Contribute to Mastercard intellectual capital (playbooks, dashboards, case studies) and mentor colleagues&mdash;grow leaders, not just deliverables.
 </li>
 <li>
 Thought leadership: Publish internal best practices and present at client forums; help shape commercial cards and new flows standards across the region.
 
 
 
 </li>
 </ul>
 
 All About You
 
 
 
 <ul>
 <li>
 Experience: 5 to 8 years in commercial/corporate cards and new payment flows, spanning Product (portfolio management, features/pricing) and Sales (origination, pipeline conversion).
 </li>
 <li>
 Lifecycle &amp; Adoption: Hands‑on design and execution of activation, usage, acceptance, retention; fluency in digital adoption drivers
 </li>
 <li>
 Controls &amp; Compliance: Deliver changes within scheme/regulatory guardrails; strong ops readiness and documentation traceability.
 </li>
 <li>
 Analytics Fluency: Data storytelling, experimentation, and decisioning; comfort with Excel/BI; experience defining dashboards and acting on insights.
 </li>
 <li>
 Stakeholder Leadership: Track record aligning cross‑functional teams and vendors to deliver on time/on budget, with weekly performance rhythms.
 </li>
 <li>
 You can point to 3+ end‑to‑end commercial card programmes (design &rarr; controls &rarr; launch &rarr; optimization) with quantified outcomes.
 </li>
 <li>
 You&rsquo;ve led supplier enablement and/or virtual card adoption programmes and stabilized operations post‑launch.
 </li>
 <li>
 Stakeholders trust your judgment on P&amp;L and customer experience and call you to solve hard problems fast.
 
 
 
 </li>
 </ul>
 
 All About Your Education &amp; Skills
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree; advanced degree/MBA preferred.
 </li>
 <li>
 Fluent English; Arabic desirable for GCC stakeholders.
 </li>
 <li>
 Advanced PowerPoint/Excel/Word; familiarity with programme/campaign tools and BI platforms; project management tools preferred.
 </li>
 <li>
 Certifications (nice‑to‑have): PMP/PRINCE2 or equivalent; exposure to commercial payments platforms is a plus.
 </li>
 <li>
 Exceptional written, verbal, and stakeholder communication; strong organization and multitasking; analytical problem‑solving.
 </li>
 <li>
 Willingness to travel across the region as needed up to 80%.
 
 
 
 </li>
 </ul>
 
 Corporate Security Responsibility
 
 
 
 All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
 
 
 <ul>
 <li>
 Abide by Mastercard&rsquo;s security policies and practices;
 </li>
 <li>
 Ensure the confidentiality and integrity of the information being accessed;
 </li>
 <li>
 Report any suspected information security violation or breach, and
 </li>
 <li>
 Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.
 </li>
 </ul>
</div>

Associate Managing Consultant, Specialized Product Delivery (Commercial & New Payment Flows)

Explore 110+ Associate director customer excellence in Qatar this May. Find roles across top companies and apply now to boost your career.