consulting coordinator

sales coordinator

associate consultant

associate project manager

client services manager

associate director customer excellence

Ooredoo Group of Companies

<div>Our business landscape 
We're an award-winning global communications company operating in nine countries across the Middle East, North Africa, and Southeast Asia. Our strategy is to become the region's leading digital infrastructure provider. Ooredoo Group's strategic vision is guided by five key pillars:<ul><li>
Value-Focused Portfolio: Boosting asset returns by focusing on telco operations, towers, data centres, the sea cable business and fintech.</li><li>
Strengthen the Core: Optimally using deployed capital and maintain an appropriate cost structure.</li><li>
Evolve the Core: Monetising opportunities to generate new revenue streams via programmes focusing on analytics, digitalisation of operations, and partnerships with digital service providers.</li><li>
People: Building an engaged and empowered workforce through integrated learning programs and coaching and mentoring.</li><li>
Excellence in Customer Experience: Creating superior customer experiences.</li></ul>
From day one, every employee who joins our team becomes an integral part of our success journey. We offer you the chance to enhance your skills, advance your career, and maintain a healthy work-life balance. Empowering you to catapult your personal and professional growth. If you're looking to challenge your growth potential, Ooredoo is the employer for you.
Job overview 
The Associate Director - Customer Excellence, is a pivotal leadership role focused on designing, implementing, and driving customer-centric strategies that enhance customer satisfaction, loyalty, and overall experience. This role combines strategic vision, operational excellence, and leadership to deliver value to customers and align customer initiatives with organizational goals.
Your impact on our goals 
Customer Experience Activities<ul><li>
Support the Head of CX in shaping and executing the Group CX strategy, ensuring alignment with overall business objectives and the organization's customer-centric vision.</li><li>
Design, develop, and maintain Group Customer Experience frameworks, methodologies, and standards, ensuring consistent CX practices across markets.</li><li>
Drive the adoption and implementation of CX frameworks and methodologies across OpCos, providing guidance and support to ensure effective local execution.</li><li>
Lead and coordinate multi-country CX transformation and improvement initiatives, working closely with OpCos and cross-functional stakeholders to deliver measurable improvements in CX.</li><li>
Utilize customer feedback and data analytics mechanisms to continuously assess and improve service quality, as well as drive innovation in customer interactions.</li><li>
Define and track key performance indicators (KPIs) to measure customer experience improvements.</li><li>
Develop and implement best practices for customer interaction, training programs for the OpCos, setup a performance measurement matrix and evaluation metrics.</li><li>
Identify opportunities to completely reimagine the physical and digital experience through innovation.</li><li>
Work closely with IT and digital teams to develop strategy for implementation of new customer service technologies, such as CRM systems, AI-driven support tools, and self-service solutions.</li><li>
Drive customer centric culture across Ooredoo and operating companies.</li></ul>
Channel Management / enablement<ul><li>
Define and evolve the Group omnichannel customer experience strategy across key customer interaction channels including Retail, Contact Centre, Mobile App, Web, and other digital interfaces, ensuring a seamless and consistent customer journey across all touchpoints.</li><li>
Develop and maintain channel experience frameworks, standards, and guidelines to ensure consistent service delivery and customer experience across all Operating Companies (OpCos).</li><li>
Drive channel and OpCo level customer experience capability building initiatives, to enhance the overall customer experience, ensuring consistency across all channels and touchpoints.</li><li>
Set goals for customer satisfaction, service quality, and operational performance, ensuring alignment with broader company objectives.</li><li>
Collaborate with other Group or OpCos functions to ensure customer needs are addressed effectively for all customer touchpoints.</li></ul>
Other expectations
 Basic understanding of Customer experience concepts, Voice of customer management, Customer journey management, Service design / design thinking.
Experience<ul><li> 
12+ years of experience in customer experience management, retail (service centres), or contact centres operations,</li><li>
5+ years in a senior leadership role within the telecommunications industry, with experience in cross functional team management and coordination</li><li>
10+ years of Commercial Telco industry experience in a Group or OpCo capacity</li></ul></div>

Associate Director, Customer Excellence

Ooredoo Group

<div>
 
 
 Our business landscape
 
 
 
 
 
 
 We&rsquo;re an award-winning global communications company operating in nine countries across the Middle East, North Africa, and Southeast Asia. Our strategy is to become the region&rsquo;s leading digital infrastructure provider. Ooredoo Group&rsquo;s strategic vision is guided by five key pillars:
 
 
 
 
 <ul>
 <li>
 
 Value-Focused Portfolio:
 
 Boosting asset returns by focusing on telco operations, towers, data centres, the sea cable business and fintech.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Strengthen the Core:
 
 Optimally using deployed capital and maintain an appropriate cost structure.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Evolve the Core:
 
 Monetising opportunities to generate new revenue streams via programmes focusing on analytics, digitalisation of operations, and partnerships with digital service providers.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 People:
 
 Building an engaged and empowered workforce through integrated learning programs and coaching and mentoring.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Excellence in Customer Experience:
 
 Creating superior customer experiences.
 </li>
 </ul>
 
 
 
 
 From day one, every employee who joins our team becomes an integral part of our success journey. We offer you the chance to enhance your skills, advance your career, and maintain a healthy work-life balance. Empowering you to catapult your personal and professional growth. If you&rsquo;re looking to challenge your growth potential, Ooredoo is the employer for you.
 
 
 
 
 
 
 Job overview
 
 
 
 
 
 
 The Associate Director - Customer Excellence, is a pivotal leadership role focused on designing, implementing, and driving customer-centric strategies that enhance customer satisfaction, loyalty, and overall experience. This role combines strategic vision, operational excellence, and leadership to deliver value to customers and align customer initiatives with organizational goals.
 
 
 
 
 
 
 Your impact on our goals
 
 
 
 
 
 
 
 Customer Experience Activities
 
 
 <ul>
 <li>
 Support the Head of CX in shaping and executing the Group CX strategy, ensuring alignment with overall business objectives and the organization&rsquo;s customer-centric vision.
 </li>
 <li>
 Design, develop, and maintain Group Customer Experience frameworks, methodologies, and standards, ensuring consistent CX practices across markets.
 </li>
 <li>
 Drive the adoption and implementation of CX frameworks and methodologies across OpCos, providing guidance and support to ensure effective local execution.
 </li>
 <li>
 Lead and coordinate multi-country CX transformation and improvement initiatives, working closely with OpCos and cross-functional stakeholders to deliver measurable improvements in CX.
 </li>
 <li>
 Utilize customer feedback and data analytics mechanisms to continuously assess and improve service quality, as well as drive innovation in customer interactions.
 </li>
 <li>
 Define and track key performance indicators (KPIs) to measure customer experience improvements.
 </li>
 <li>
 Develop and implement best practices for customer interaction, training programs for the OpCos, setup a performance measurement matrix and evaluation metrics.
 </li>
 <li>
 Identify opportunities to completely reimagine the physical and digital experience through innovation.
 </li>
 <li>
 Work closely with IT and digital teams to develop strategy for implementation of new customer service technologies, such as CRM systems, AI-driven support tools, and self-service solutions.
 </li>
 <li>
 Drive customer centric culture across Ooredoo and operating companies.
 </li>
 </ul>
 
 
 Channel Management / enablement
 
 
 <ul>
 <li>
 Define and evolve the Group omnichannel customer experience strategy across key customer interaction channels including Retail, Contact Centre, Mobile App, Web, and other digital interfaces, ensuring a seamless and consistent customer journey across all touchpoints.
 </li>
 <li>
 Develop and maintain channel experience frameworks, standards, and guidelines to ensure consistent service delivery and customer experience across all Operating Companies (OpCos).
 </li>
 <li>
 Drive channel and OpCo level customer experience capability building initiatives, to enhance the overall customer experience, ensuring consistency across all channels and touchpoints.
 </li>
 <li>
 Set goals for customer satisfaction, service quality, and operational performance, ensuring alignment with broader company objectives.
 </li>
 <li>
 Collaborate with other Group or OpCos functions to ensure customer needs are addressed effectively for all customer touchpoints.
 </li>
 </ul>
 
 
 Other expectations
 
 
 
 Basic understanding of Customer experience concepts, Voice of customer management, Customer journey management, Service design / design thinking.
 
 
 
 
 
 
 Experience &amp; Qualifications
 
 
 
 
 
 <ul>
 <li>
 12+ years of experience in customer experience management, retail (service centres), or contact centres operations,
 </li>
 <li>
 5+ years in a senior leadership role within the telecommunications industry, with experience in cross functional team management and coordination
 </li>
 <li>
 10+ years of Commercial Telco industry experience in a Group or OpCo capacity
 </li>
 <li>
 Bachelor Degree
 </li>
 <li>
 Master&rsquo;s degree is a plus
 </li>
 <li>
 English mandatory, another language spoken in one of Ooredoo OpCos is a plus
 </li>
 <li>
 Strong understanding of customer service strategies, including multi-channel support, CRM systems, and contact centre technologies
 </li>
 <li>
 Proven track record of driving customer satisfaction improvements and operational performance
 </li>
 <li>
 Ability to analyse complex data and translate it into actionable insights for improving customer experience
 </li>
 <li>
 Familiarity with the latest trends and technologies in the telecommunications industry and customer experience management
 </li>
 <li>
 Ability to work collaboratively in a cross-functional team environment.
 </li>
 </ul>
 
 
</div>

Associate Director - Customer Excellence

Kutchina Qatar

Job Title: Regional Director (Retail)Company: Kutchina Qatar Location: Doha Festival City Area, Doha, Qatar Salary: QAR 42,000 per monthJob OverviewKutchina Qatar is seeking an experienced and results-driven Regional Director (Retail) to oversee retail operations and drive business performance across the region. This role is ideal for a strategic leader with expertise in retail management, sales growth, and operational excellence.The Regional Director will be responsible for managing multiple locations, enhancing customer experience, and achieving revenue and profitability targets.Key Responsibilities<ul><li>Oversee retail operations across multiple locations within the region.</li><li>Drive sales growth, revenue targets, and profitability.</li><li>Develop and implement retail strategies and operational improvements.</li><li>Monitor performance metrics and optimize store operations.</li><li>Lead and develop retail teams, ensuring high levels of engagement and performance.</li><li>Ensure excellent customer service and brand consistency.</li><li>Manage budgets, inventory, and cost control initiatives.</li><li>Identify expansion opportunities and market trends.</li><li>Collaborate with marketing and supply chain teams to support business objectives.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Business, Retail Management, or related field.</li><li>Proven experience in retail leadership or regional management roles.</li><li>Strong knowledge of retail operations, sales strategies, and customer experience.</li><li>Excellent leadership, analytical, and decision-making skills.</li><li>Strong communication and stakeholder management abilities.</li></ul>What We Offer<ul><li>Competitive salary of QAR 42,000 per month</li><li>Leadership opportunities in a growing retail environment</li><li>Performance-driven and collaborative workplace</li><li>Career advancement and development opportunities</li></ul>Kutchina Qatar is an equal opportunity employer.نوع الوظيفة: دوام كاملالراتب المدفوع: QAR٤٢٬٠٠٠٫٠٠&nbsp;لكل شهرموقع العمل: بشكل شخصي

Regional Director (Retail)

Arabian Advanced Digital Solutions & Machine Learning (AADSML)

We are seeking an experienced Director of Operations to lead and scale our operations in Qatar. The Director will be responsible for strategic planning, operational excellence, and cross-functional leadership to drive growth, optimize processes, and ensure compliance with local regulations and company standards.Key ResponsibilitiesDevelop and implement operational strategy aligned with company goals and regional market dynamics.Oversee day-to-day operations across departments, ensuring efficiency, quality, and timely delivery of services/products.Lead, mentor, and grow a high-performing local management team; foster a culture of accountability and continuous improvement.Manage budgeting, forecasting, and financial performance; identify cost-saving opportunities and optimize resource allocation.Ensure compliance with Qatari laws, industry regulations, and company policies; maintain strong relationships with local authorities and stakeholders.Drive process improvement initiatives, implement best practices, and deploy performance metrics (KPIs) to track progress.Collaborate with sales, HR, finance, and product teams to support business development and customer satisfaction.Represent the company in meetings, industry events, and negotiations with partners and suppliers.QualificationsBachelor&rsquo;s degree in Business Administration, Management, Engineering, or related field; MBA or advanced degree preferred.10+ years of progressive experience in operations, with at least 5 years in a senior leadership role; experience in the Gulf region or Qatar is strongly preferred.Proven track record of scaling operations, managing P&amp;L, and driving operational efficiencies.Strong leadership, communication, and stakeholder-management skills.Excellent analytical and problem-solving abilities; data-driven decision-making.Familiarity with local regulatory environment, labor laws, and business practices in Qatar.Fluency in English; Arabic language skillsPay: QAR15,000.00 - QAR17,000.00 per monthWork Location: In person

director

Irish News Now LLC

Job Opportunity: Project Director (Oil &amp; Gas EPC)Location: Doha, Qatar Company: Irish News Now LLCAbout UsIrish News Now LLC is a diversified company with a strong presence in the energy and infrastructure sectors. We are committed to delivering excellence in engineering, procurement, and construction (EPC) projects within the oil and gas industry. As part of our expansion in Doha, we are seeking an experienced Project Director (Oil &amp; Gas EPC) to lead large-scale projects and ensure world-class execution.Role OverviewThe Project Director (Oil &amp; Gas EPC) will oversee the planning, execution, and delivery of complex oil and gas EPC projects. This leadership role requires deep industry expertise, strong project management skills, and the ability to align technical execution with strategic business objectives.Key Responsibilities<ul><li>Lead and manage EPC projects from initiation to completion.</li><li>Oversee engineering, procurement, construction, and commissioning activities.</li><li>Ensure compliance with safety, quality, and regulatory standards.</li><li>Manage project budgets, schedules, and resources effectively.</li><li>Collaborate with clients, contractors, and stakeholders to achieve project goals.</li><li>Provide strategic leadership and guidance to project teams.</li><li>Monitor project risks and implement mitigation strategies.</li><li>Report regularly to senior leadership on project progress and outcomes.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Engineering (Mechanical, Civil, Electrical, or related field).</li><li>12&ndash;15 years of experience in oil and gas EPC projects, with at least 5 years in a director-level role.</li><li>Proven track record of delivering large-scale EPC projects successfully.</li><li>Strong knowledge of industry standards, safety regulations, and quality assurance.</li><li>Excellent leadership, organizational, and communication skills.</li><li>Proficiency in project management methodologies and tools (PMP certification preferred).</li><li>Fluency in English; Arabic is a strong advantage.</li></ul>Why Join Us?<ul><li>Be part of a growing company driving energy and infrastructure excellence in Doha.</li><li>Play a key role in shaping Irish News Now LLC&rsquo;s oil and gas EPC strategy.</li><li>Competitive executive compensation and benefits package.</li><li>Opportunities for professional development and international exposure.</li><li>Collaborative, innovative, and performance-driven work culture.</li></ul>نوع الوظيفة: دوام كاملالراتب المدفوع: QAR٠٫٠٠&nbsp;لكل شهرموقع العمل: بشكل شخصي

Project Director (Oil & Gas EPC)

Leonardo Muller Studio

Job Title: Principal Design DirectorCompany: Leonardo Muller Studio Location: Katara Cultural Village, Doha, Qatar Salary: QAR 38,000 per monthJob OverviewLeonardo Muller Studio is seeking a visionary and highly creative Principal Design Director to lead and elevate our design practice. This role is ideal for a senior design professional with a strong portfolio, leadership experience, and a passion for delivering innovative and impactful creative solutions.The Principal Design Director will oversee creative direction, guide design teams, and ensure the delivery of high-quality design projects aligned with brand and client objectives.Key Responsibilities<ul><li>Lead creative direction and design strategy across projects and campaigns.</li><li>Oversee design teams and ensure excellence in execution and innovation.</li><li>Develop and maintain strong visual identities and brand standards.</li><li>Collaborate with clients and stakeholders to translate concepts into compelling designs.</li><li>Review and approve design outputs to ensure consistency and quality.</li><li>Mentor and develop creative talent within the team.</li><li>Stay updated on design trends, tools, and industry best practices.</li><li>Manage project timelines, resources, and deliverables.</li><li>Contribute to business development and client engagement initiatives.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Design, Fine Arts, Architecture, or related field.</li><li>Proven experience in senior design leadership roles.</li><li>Strong portfolio demonstrating creative excellence and innovation.</li><li>Proficiency in design tools and creative software.</li><li>Excellent leadership, communication, and project management skills.</li><li>Strong understanding of branding, visual communication, and design strategy.</li></ul>What We Offer<ul><li>Competitive salary of QAR 38,000 per month</li><li>Opportunity to lead high-profile creative projects</li><li>Collaborative and inspiring work environment</li><li>Professional growth and leadership development</li></ul>Leonardo Muller Studio is an equal opportunity employer.نوع الوظيفة: دوام كاملالراتب المدفوع: QAR٣٨٬٠٠٠٫٠٠&nbsp;لكل شهرموقع العمل: بشكل شخصي

Principal Design Director

UFC GYM Qatar

<div>
 
 
 Role: Area
 
 Operation Manager- UFC GYM QATAR
 
 
 
 Department:
 
 Operations
 
 
 
 Division:
 
 Facility
 
 
 
 Reporting to:
 
 CEO
 
 
 
 
 
 Role Objective
 
 
 
 
 
 
 Under the guidance of the Operation Director, the Operation Manager &nbsp;will be responsible for the overall operation of UFC Gym and any future projects or ventures as instructed by the
 
 Operation Director
 
 . This involves setting the overall strategy and objectives for the company in conjunction with the
 
 Operation Director
 
 , and executing that strategy in order to achieve those objectives.
 
 
 &nbsp;
 
 
 Once the strategy and objectives for the company are set, the Operation Manager &nbsp;will be responsible for setting the structure of the company including the identification of required roles with job descriptions, the building of the organisational structure, the setting of a salary and commission/bonus structure, recruitment, the setting of brand standards, the implementation of policies and procedures, and the introduction of a training and development program in conjunction with the
 
 Operation Director
 
 and selected management to achieve the objectives of the company in line with the agreed strategy with the assistant and coordination with hr and having a fitness department as a whole.
 
 
 &nbsp;
 
 
 The Operation Manager &nbsp;will be responsible for the performance of the fitness and operation &nbsp;as a whole in conjunction with the
 
 Operation Director
 
 and coordination within &nbsp;management, and will seek to create a company that is motivated and consistently meeting and exceeding expectations. This will be achieved by identifying and setting goals, KPIs and targets based upon the overall strategy and objectives of the company that motivates management and team members and sets a standard for excellence within the company overall focus on performance fitness department
 
 
 &nbsp;
 
 
 Finally, the Operation Manager &nbsp;will continually seek to grow and develop the company by keeping their finger on the pulse of the fitness industry, listening to the needs and wants of our members and team members, identifying opportunities for growth and development within the market, and proposing solutions that capitalize upon those opportunities in line with the strategy and objectives of the operation overall.
 
 
 
 
 
 
 Duties and Responsibilities
 
 
 
 
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Responsible for the overall operation of UFC Gym and any fitness &nbsp;and operations &nbsp;under the guidance and instruction of the CEO.
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Responsible for setting the overall strategy and objectives take part &nbsp;in conjunction with the CEO and another management .
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Responsible for the execution of the agreed upon strategy in order to achieve the agreed upon objectives in conjunction with the CEO.
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Responsible for setting the structure of the operation and fitness &nbsp;including the identification of required roles with job descriptions and the building of the organizational structure in conjunction with the CEO.
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Responsible for the setting of a salary and commission/bonus structure in conjunction with the CEO.
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Responsible for recruitment within the operation &nbsp;in conjunction with the CEO and selected management, including the screening of applications, conducting of interviews, providing feedback after interviews and recommending candidates for roles at UFC Gym that fit within the organizational structure.
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Responsible for the setting of brand standards within the company in conjunction with the CEO and selected management.
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Responsible for the implementation of policies and procedures within the company in conjunction with the CEO and selected management.
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Responsible for the introduction of a training and development program within the company in conjunction with the CEO and selected management.
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Responsible for the performance of the company in general. Identifying and setting goals, KPIs and targets for the selected management that motivates them and sets a standard for excellence which translates to their team members and creates an environment where expectations are consistently met or exceeded.
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Responsible for the growth and development of the company by identifying opportunities for growth and development within the market, and proposing solutions that capitalise upon those opportunities.
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Responsible for ensuring all aspects of the business are operating as efficiently and effectively as possible, working in conjunction with the CEO and selected management to ensure there is adequate staffing in place to meet the demands of the business, deliver the best service possible to customers and maximise revenue generation.
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Responsible for coordinating with all departments to ensure customer and staff satisfaction is maximised and issues are identified, reported and addressed at the earliest opportunity.
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Responsible Facility Management and can be have a coordination within the management such as hr, finance, marketing, procurement&nbsp;and IT in conjunction with the CEO to maintain efficient and effective operations within the company that achieve the company's organizational objectives overall.
 
 
 
 
 
 
 Education and Work Experience Requirements
 
 
 
 
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;MBA preferred.
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Bachelor&rsquo;s Degree in Hospitality/Business/Management.
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Recognised diploma/certification in Fitness.
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;8-10 years of relevant experience within hospitality or fitness industry operations, of which a minimum of 2-4 years should be in a supervisory/management role.
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience in GCC/Qatar is preferable.
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Arabic proficiency is an advantage.
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Valid driver&rsquo;s licence preferred.
 
 
 
 
 
 Interested applicant can apply directly on careers@ufcgym.qa
 
 
 
 
</div>

We are looking for Area Operation Manager

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