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call center representative

Erie Family Health Centers

<div>
 Join the Erie team! Motivated by the belief that healthcare is a human right, we provide high quality affordable care to support healthier people, families, and communities. Erie delivers holistic care to help every member of the family stay healthy and active from infancy through adulthood. Since 1957, we have provided high-quality care to diverse patients most in need, regardless of their insurance status, immigration status, or ability to pay.
 
 
 Erie Family Health Centers, a nationally recognized top workplace with 14 sites in Chicago and suburbs, is looking for a valuable addition to our Patient Access Team! The Call Center Representative will be responsible for routine appointment scheduling for all of Erie&rsquo;s 14 sites and over 90k+ patients, which includes all providers and specialties! Our Call Center Representatives are responsible for verifying patient&rsquo;s insurance, scheduling accurately, providing general information, and routing the call to another team when necessary. Our representatives handle all calls in an efficient and courteous way, providing the best possible patient experience.
 
 
 At Erie, we are proud to provide competitive salaries, high-quality health care plans, generous time off benefits, retirement benefits, and more! Erie employees are eligible for Erie&rsquo;s Full Benefits Package that includes Medical, Dental, Vision, Life and Disability Insurance and Flexible Spending (FSA) for Health Care or Childcare. Retirement Programs: 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee&rsquo;s biweekly salary. Annual Paid Time Off: starting at 15 days of PTO, and 8 paid holidays. Competitive salary, annual merit increases, plus room for growth and career advancement.
 
 
 
 Compensation is based on each candidate&rsquo;s experience, skills and education within the range identified for the role. Candidates who meet the minimum requirements of the role will start at entry in the range. Any additional skills, experience and education will be reflected in the compensation offered.
 
 
 
 
 Main Duties &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Handle an average of 70 calls per day (approximately 350 calls per week), depending on call volume.
 </li>
 <li>
 Answer all incoming telephone inquiries related to daily appointment scheduling, provider and clinic staff availability, Erie services, and general patient information &ndash; including medical, dental, and triage services. (Bilingual candidates will be assigned to Spanish queues as needed, based on call volume and Workforce Manager direction.)
 </li>
 <li>
 Attend all required trainings and professional development sessions including Electronic Health Records (EHR) training on the second day of employment to ensure proficiency in patient scheduling and record management.
 </li>
 <li>
 Meet the required occupancy goal of 80%
 </li>
 <li>
 Schedule appointments in accordance with site-based guidelines for all patients.
 </li>
 <li>
 Update patient demographic and insurance information at the time of scheduling.
 </li>
 <li>
 Verify Individual Health Coverage (IHC) eligibility &ndash; ensure that all patients with a medical card are enrolled in the IHC program with Erie Family Health Centers (EFHC) through the MEDI system.
 </li>
 <li>
 Identify and assist patients who are eligible for State Health programs (e.g., ALL KIDS, IHC, etc.).
 </li>
 <li>
 Page nurses and providers as needed, ensuring urgent messages are relayed through the airmail intranet.
 </li>
 <li>
 Properly route and handle all telephone calls &ndash; administrative, clinical, and informational &ndash; in compliance with departmental guidelines.
 </li>
 <li>
 Manage voicemails by diverting calls, recordings, and distributing accurate messages; monitor voicemail functionality as needed.
 </li>
 <li>
 Send messages accurately to the designated department based on the patient&rsquo;s request.
 </li>
 <li>
 Correct scheduling errors within a reasonable timeframe.
 </li>
 <li>
 Support new hires by assisting with call shadowing.
 </li>
 <li>
 Patient Satisfaction: Provide excellent customer service and assist all patients in a professional and courteous manner.
 </li>
 <li>
 Perform other duties as assigned.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Education
 
 
 
 <ul>
 <li>
 High School Diploma or equivalent required
 </li>
 <li>
 Healthcare operations or administration experience preferred
 
 
 </li>
 </ul>
 
 Skills And Knowledge
 
 
 
 <ul>
 <li>
 One year of call center experience required
 </li>
 <li>
 Strong computer skills including Microsoft Office, experience with dual screens, and navigating between multiple applications at once
 </li>
 <li>
 Ability to type at minimum 25 words per minute
 </li>
 <li>
 Exhibits essential Customer Service focused commitment demonstrating active listening, focus on issue resolution, sharp attention to detail, and analytical and problem-solving abilities to meet and exceed the needs of our patients
 </li>
 <li>
 Proven track record of reliability and demonstrates importance of attendance and maintaining a positive work environment, arriving on time and with minimal absenteeism
 </li>
 <li>
 Experience working in a fast paced, rapidly changing environment
 </li>
 <li>
 Previous work from home experience is preferred but not required
 </li>
 <li>
 Ability to consistently maintain metric and quality requirements
 </li>
 <li>
 An Illinois-Issued driver's license or state ID is required. This can be obtained prior to starting.
 </li>
 <li>
 Bilingual proficiency in English and Spanish is a plus
 
 
 </li>
 </ul>
 
 HYBRID Work from Home Opportunity
 
 
 
 Must be able to work flexible hours which may include evenings and weekends. Local candidates are preferred.
 
 
 
 
 The Erie Advantage Pledge:
 
 
 
 WORKING TOGETHER FOR WHAT MATTERS MOST
 
 
 
 
 Erie makes a pledge that all current and future employees can feel confident that:
 
 
 
 <ul>
 <li>
 Our mission, vision, and values unite us.
 </li>
 <li>
 Our voices matter.
 </li>
 <li>
 We do things well.
 </li>
 <li>
 Our inclusive culture promotes balance and belonging.
 </li>
 <li>
 We find our career sweet spot at Erie.
 </li>
 </ul>
</div>

Call Center Representative (Hybrid)

United Dental Partners

Starting with a single office a decade ago, two dentists founded and pursued the simple purpose of providing high-quality, affordable dental care for children and families. Today, with 22 offices and more on the way, our mission continues to provide high-quality, accessible, and comprehensive dental care throughout the communities we serve. At United Dental Partners, you will work with a diverse and highly talented team, and joining means you join a seamless network colleagues who work together to deliver great dental experiences.A UDP Patient Services Representative is responsible for providing excellent patient service while handling inbound and outbound phone calls. This position serves patients by determining requirements, resolving problems, fulfilling requests and maintaining our database.Schedule and location:This is full time role Monday-Friday 9am-6pm.Hybrid schedule 4-5 days a week work from home. 1 day per month in office.Office and training: 4849 N Milwaukee Ave. Chicago, IL 60630Job Responsibilities: &middot; Schedules dental appointments for General, Orthodontic, Pediatric and Oral Surgery&middot; Answers general patient queries&middot; Manages inbound and outbound calls in a timely manner&middot; Informs patients by explaining procedures, answering questions and confirming pricing&middot; Keeps records of all conversations in our call center database in a comprehensible way&middot; Answers questions related to patient insurance and determines eligibility&middot; Confirms patient appointments via outbound calls.<ul><li>Performs other duties as assigned</li></ul>Job RequirementsBilingual in Spanish is a plus Previous experience in a Call Center or Customer Support role is preferred Ability to provide outstanding Customer Service Strong verbal communication skills along with the ability to actively listen Ability to multi-task in a fast-paced environment Acts professionally and with integrityJob Type: Full-timePay: $16.60 - $17.60 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>Call center: 1 year (Preferred)</li><li>Dental office: 1 year (Preferred)</li><li>Open Dental software: 1 year (Preferred)</li></ul>Language:<ul><li>Spanish (Preferred)</li></ul>Work Location: Hybrid remote in Chicago, IL 60630

Patient Services Representative

Lux Nail Boutique

About usEL Taco Express is a small business in Chicago, IL. We are fast-paced, supportive, customer-centric and our goal is to serve fresh Mexican cuisine that people feel good about eating at great prices. We strive to work hard every day to provide good quality food and excellent customer service to our customers. .Our work environment includes:<ul><li>Food provided</li><li>Relaxed atmosphere</li><li>Casual work attire</li></ul>Job DescriptionEL Taco Express is looking for a bilingual Cashier / Customer Service Associate to join our team. The ideal candidate will be customer service oriented and is able to multi task in a fast paced environment. Cashiers are responsible for making payments, answering phone calls, taking orders, light cleaning, providing excellent customer service, and other duties that may arise over time.Essential Functions:<ul><li>Make payments on credit cards, cash, and write checks.</li><li>Fulfill orders via third party apps such as UberEats, GrubHub &amp; Door Dash.</li><li>Answer customer questions about our products and services.</li><li>Provide customer service by responding to customer inquiries in a timely manner and responding with the appropriate solutions or services in a courteous manner.</li><li>Handle customer complaints in a timely manner.</li><li>Maintain the tidiness of the work area.</li><li>Be familiar with all the food options that we offer.</li><li>Assist customers by providing information about food, answering questions, or taking other calls when necessary.</li><li>Follow all safety guidelines and procedures as outlined in company handbook.</li><li>Perform other duties as assigned.</li></ul>Experience &amp; Education: &middot;Previous experience in customer service or cashier is preferred but not required. &middot;Previous experience working with money is preferred but not required. &middot;A minimum of 18 years of age is required; &middot;A minimum of 6 months of experience working in a retail environment or restaurantPay: $17.00 per hourBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li><li>Paid time off</li></ul>Shift:<ul><li>10 hour shift</li><li>12 hour shift</li><li>8 hour shift</li><li>Day shift</li><li>Evening shift</li><li>Morning shift</li></ul>Work Location: In person

Bilingual Cashier/Customer Service

Altimeter Solutions

<div>The Patient Services Representative III-Floater (PSR III) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSR III draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR III has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR III will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to a doctor's office, a patient service center or as business needs dictate. 
 
Under the direction of the area supervisor, perform daily activities accurately and on time. Maintain a safe and professional environment. Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures. Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct. Maintains required records and documentation. Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general.
 
 
Job Requirements:
 
 
Ability to provide quality, error free work in a fast-paced environment.
 
Ability to work independently with minimal on-site supervision.
 
Excellent phlebotomy skills to include pediatric and geriatric.
 
Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.
 
Committed to all Policies &amp; Procedures including Company dress code, Employee Health &amp; Safety, and Everyday Excellence Guiding Principles.
 
Must be able to make decisions based on established procedures and exercise good judgment. Must have reliable transportation, valid driver license, and clean driving record, if applicable.
 
Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/In-Office Phlebotomy locations with minimal notice.
 
Capable of handling multiple priorities in a high-volume setting.
 
Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change; and knowledge of our business.
 
 
Training locations may vary based on trainer availability. 
 
Required Education:
 
High school diploma or equivalent - REQUIRED 
Medical training: medical assistant or paramedic training preferred. Phlebotomy certification preferred. Required in California, Nevada, and Washington.
 
 
Work Experience:
 
Three years phlebotomy experience required, inclusive of pediatric, geriatric and capillary collections.
 
Minimum 2 years in a Patient Service Center environment preferred.
 
Customer service in a retail or service environment preferred. Keyboard/data entry experience.;
 
 
Comments:</div>

Phlebotomist III - Floater (US Citizen)- Chicago, Illinois - 18618

Kaminska Dermatology

<div>Kaminska Dermatology in Chicago, IL is looking for a PRE-MED student to intern as a medical assistant with dermatology experience to join our team. Ideal experience for Gap Year with research and hands on experience opportunities. We are located in North Center and River North. Our ideal candidate is a self-starter, punctual, reliable and friendly. 
Responsibilities<ul>
<li>
Verify and maintain patient records</li>
<li>Set up and sanitize of exam rooms</li>
<li>Complete basic routine medical procedures</li>
<li>Provide consistent exceptional service</li>
<li>Answer phones. Call patients with results</li>
<li>Cross train with front desk and assist as needed</li>
<li>Prior Authorizations</li>
<li>Assist with medical and surgical procedures</li>
<li>Scribe and order prescriptions</li>
<li>Hands on experience</li>
<li>Research</li>
</ul>
Qualifications<ul>
<li>
Experience working in a medical field</li>
<li>Familiarity working with medical equipment</li>
<li>High attention to detail with exceptional organizational skills
</li><li>Phlebotomy and Research is a plus!</li>
</ul>
Schedule:
Monday- Friday (8 hours)
1 Saturday every other month (4 hours)
Hours per week:<ul><li>
36-40</li></ul>
Work Remotely:<ul><li>
Occasionally</li></ul> 
By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg &amp; data rates may apply. 
 
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Premed Student Medical Assistant Internship at Edidiong Kaminska

<div>Kaminska Dermatology in Chicago, IL is looking for PART TIME certified medical assistant with dermatology experience to join our team. Our ideal candidate is a self-starter, punctual, reliable and friendly. We have 2 locations, one in North Center and the other in River North. 
Responsibilities<ul>
<li>
Verify and maintain patient records</li>
<li>Set up and sanitize of exam rooms</li>
<li>Complete basic routine medical procedures</li>
<li>Provide consistent exceptional service</li>
<li>Answer phones. Call patients with results</li>
<li>Cross train with front desk and assist as needed</li>
<li>Prior Authorizations</li>
<li>Assist with medical and surgical procedures</li>
<li>Scribe and order prescriptions</li>
</ul>
Qualifications<ul>
<li>
Experience working in a medical field</li>
<li>Familiarity working with medical equipment</li>
<li>High attention to detail with exceptional organizational skills
</li><li>Certifications and licenses that apply</li>
<li>DERMATOLOGY experience</li>
<li>Phlebotomy, Cosmetic and Research is a plus!</li>
</ul>
Schedule:<ul><li>
16-24 hours per week</li></ul> 
Experience:<ul><li>
Dermatology: (Required)</li></ul>
Benefit Conditions:<ul><li>
Only full-time employees eligible</li></ul>
Work Remotely:<ul><li>
Occasionally</li></ul> 
By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg &amp; data rates may apply. 
 
Powered by Homebase. Free employee scheduling, time clock and hiring tools.</div>

Part Time Medical Assistant at Edidiong Kaminska

Newberry Library

<div>TO APPLY: Interested candidates should attach a cover letter and resume/CV, both as PDF documents, to their application in the Newberry Career Center. Applications sent without both a resume and cover letter will not be considered. To be considered for this role, applicants must be authorized to work in the United States without sponsorship. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable to apply for a job on this site as a result of your disability. You can request reasonable accommodations by email.
Applications will be reviewed on a rolling basis; those submitted by April 10, 2026, will receive priority consideration.
SUMMARY: Reporting to the President and Librarian, the Vice President for Research and Education is a member of the Newberry&rsquo;s senior leadership team. The Vice President provides leadership and intellectual vision to the Newberry in the areas of research and academic programs, broadly understood to encompass students and researchers at all levels. The Vice President collaborates closely with the President and Librarian as well as with the vice presidents of the other divisions with the goal of increasing the Newberry&rsquo;s visibility and its role as an educational and cultural resource, broadly understood. The Vice President plays a central role as the Newberry&rsquo;s academic representative internally, with staff and the library&rsquo;s Board of Trustees, and externally, with colleagues at peer institutions, including libraries, universities, foundations, other cultural institutions, and community organizations.
The Vice President oversees roughly 15 employees, directly supervising six, in the Newberry&rsquo;s three research centers and the departments of Teacher Programs and Fellowships and Academic Programs. The Vice President also collaborates with the division&rsquo;s department heads and other Newberry staff to develop, conduct outreach for, plan, implement, fundraise, and review scholarly programs and public-facing projects that make use of the Newberry&rsquo;s collection, staff expertise, and partnerships. The Vice President is responsible for budget supervision, personnel management, and program evaluation for the Research and Education division.
RESPONSIBILITIES:<ul><li>
Manage and provide leadership to the Newberry&rsquo;s research centers, which include the Center for Renaissance Studies, the D&rsquo;Arcy McNickle Center for American Indian and Indigenous Studies, and the Hermon Dunlap Smith Center for the History of Cartography;</li><li>
Provide leadership for the Newberry&rsquo;s fellowship program, including engendering a strong sense of intellectual community among the fellows and supporting the review of applications for fellowships at the Newberry;</li><li>
Manage and provide leadership to the library&rsquo;s scholarly programs, undergraduate programs, and teacher programs, and create new programs designed to bring new or larger audiences to the Newberry or with the aim of growing the Newberry&rsquo;s reputation;</li><li>
Participate through leadership and collaboration in the development, implementation, and review of the Newberry&rsquo;s academic programs and public-facing research projects;</li><li>
Collaborate with colleagues in Development and other staff in relevant fundraising activities, including grant applications;</li><li>
Develop and sustain relationships and collaborations with scholars as well as leaders at peer academic, cultural, community, and philanthropic organizations;</li><li>
Perform other activities as required to achieve division and library goals.</li></ul>
QUALIFICATIONS:<ul><li>
PhD in a field relevant to the Newberry&rsquo;s collections, with a record of scholarly publications and achievement;</li><li>
Commitment to collaborative public humanities work;</li><li>
At least three years of supervisory, administrative experience in academic and/or cultural institutions, including experience managing personnel;</li><li>
Experience in creating and managing a budget and shepherding financial resources;</li><li>
Ability to provide leadership at the Newberry and represent the library to broadly diverse scholarly and public audiences;</li><li>
Ability to advocate for humanities scholarship and programming, including through grant-writing and fundraising;</li><li>
Understanding of opportunities and challenges facing the humanities, higher education, and cultural institutions.</li></ul>
SCHEDULE: This is a full-time, exempt position, working 35 hours per week, with normal hours generally from 9:00 AM-5:00 PM, Monday through Friday. The incumbent will work additional hours as needed. Remote work may be available in accordance with Library policy; however, the position requires regular onsite presence to support the needs of the role and the department.<div>
THE NEWBERRY LIBRARY IS AN EQUAL OPPORTUNITY EMPLOYER.</div><div>
For more information, please see the Newberry Careers page (https://www.newberry.org/careers).</div></div>

Vice President for Research and Education

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