customer service representative Jobs in Dubai

customer service representative

customer service executive

inside sales representative Jobs in Dubai

inside sales representative

sales consultant

telesales agent

call center specialist

Dna Health Clinic

About DNA Health &amp; WellnessDNA Health &amp; Wellness is the leading and largest longevity clinic group in the Middle East and Asia, and a pioneer in the region, redefining healthcare through health optimization, functional medicine, and personalized care With six clinics across Dubai and Abu Dhabi, continued expansion across the UAE, and new locations planned in Saudi Arabia and Qatar. Our mission is to help people live healthier, longer, and better lives by identifying and addressing the root causes of health concerns rather than simply treating symptoms.We are powered by exceptional people who are committed to excellence, innovation, and exceptional patient care. We offer a collaborative, high performance culture where expertise thrives and careers grow.As we continue our growth in Dubai, Abu Dhabi and the wider region, we are looking for talented Call Center Agent.Job SummaryWe are looking for a customer-focused Call Center Agent with healthcare call center experience to join our team. The ideal candidate will have strong communication skills, a sales-oriented mindset, and experience handling customer inquiries, appointments, and service bookings.Responsibilities<ul><li>Handle inbound and outbound calls professionally.</li><li>Schedule and manage appointments.</li><li>Respond to customer inquiries regarding healthcare and wellness services.</li><li>Convert leads into bookings and support sales targets.</li><li>Maintain accurate records in CRM and internal systems.</li><li>Follow up with customers and ensure excellent service delivery.</li></ul>Requirements<ul><li>Minimum 2 years of UAE experience in a call center role.</li><li>Healthcare call center experience is mandatory.</li><li>Sales experience in a call center or customer service environment is required.</li><li>Experience in a clinic, hospital, wellness center, healthcare, aesthetics, or fitness industry is preferred.</li><li>Fluent in English; Arabic is an advantage.</li><li>Excellent verbal and written communication skills.</li><li>Strong active listening and customer service skills.</li><li>Ability to multitask, prioritize, and work in a fast-paced environment.</li><li>Quick learner with the ability to navigate CRM and internal systems.</li><li>Positive attitude, professional phone etiquette, and strong teamwork skills.</li></ul>How to ApplyInterested candidates may send their CV to: recruitment@dnahealthcorp.comExperience:<ul><li>Call centre: 2 years (Preferred)</li><li>Healthcare in UAE: 1 year (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>Work Location: In person

Customer Service Call Center Agent (Wellness Clinic)

Sukoon Insurance

<div>
 
 
 Job Summary:
 
 
 <ul>
 <li>
 Efficiently lead the Contact Centre&rsquo;s team to continuously improve Customer Service &amp; Production through consistent delivery of superior customer experience.
 </li>
 <li>
 Support the Contact Centre Head in ensuring adherence to Contact Center Service Standards / SOP&rsquo;s and Department Objectives.
 </li>
 </ul>
 
 
 
 
 
 Job Accountabilities:
 
 
 <ul>
 <li>
 Lead the call centre by developing, implementing and reviewing call centre processes for inbound and outbound operations and related responsibilities and tasks;
 </li>
 <li>
 Drive customer satisfaction by ensuring timely resolution of customer queries and complaints, building relations and gaining credibility, through continuous monitoring of call centre KPIS;
 </li>
 <li>
 Training &amp; Coaching: Maintaining high product knowledge level for all team members resulting is efficient call handling , sales and conversion ratio .
 </li>
 <li>
 Updating team members on Process changes, new product release &amp; system changes.
 </li>
 <li>
 Ensure consistency in adherence to the call centre guidelines, underwriting guidelines and operational procedures;
 </li>
 <li>
 Accountable for direct sales in the consumer lines of business;
 </li>
 <li>
 Ensure consistency in adherence to the call centre guidelines, underwriting guidelines and operational procedures;
 </li>
 <li>
 Quality Scores : Maintaining high call quality standards through daily guidance , buddy training &amp; calls monitoring.
 </li>
 <li>
 Set and measure performance targets for speed, efficiency, sales and quality;
 </li>
 <li>
 Manage the daily running of the call center, including sourcing equipment, effective resource planning and implementing call center strategies and operations;
 </li>
 <li>
 Set and measure performance targets for speed, efficiency, sales and quality;
 </li>
 <li>
 Monitor random calls to improve quality, minimize errors and track call center agent performance;
 </li>
 <li>
 Organize staffing, including shift patterns and the number of staff required to meet demand;
 </li>
 <li>
 Forecast and analyze data against budget figures on a weekly and/or monthly basis;
 </li>
 <li>
 Manage the complaint management function and ensure adherence to all DHA/HADD laws on complaint handling.
 </li>
 <li>
 Support team development through periodic review, mentoring, counseling, and feedback.
 </li>
 </ul>
 
 
 
 
 
 Key Performance Indicators (KPIs):
 
 
 <ul>
 <li>
 CC abandoned rate
 </li>
 <li>
 GPW production
 </li>
 <li>
 Team&rsquo;s Product knowledge
 </li>
 <li>
 GPW Production
 </li>
 <li>
 Team&rsquo;s Quality scores
 </li>
 <li>
 Service Excellency &amp; Complaint Management
 </li>
 <li>
 Team&rsquo;s Data Capture &amp; Accuracy
 </li>
 <li>
 MIS &amp; Reporting
 </li>
 <li>
 Initiative
 </li>
 </ul>
 
 
 
 
 
 Skills Required:
 
 
 <ul>
 <li>
 Proven experience as call center manager or similar position.
 </li>
 <li>
 Knowledge of performance evaluation and customer service metrics .
 </li>
 <li>
 Solid understanding of reporting and budgeting procedures.
 </li>
 <li>
 Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.).
 </li>
 <li>
 Proficient in MS Office and call center equipment/software programs.
 </li>
 <li>
 Outstanding communication and interpersonal skills.
 </li>
 <li>
 Excellent organizational and leadership skills with a problem-solving ability.
 </li>
 <li>
 Positive and patient.
 </li>
 <li>
 Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus.
 </li>
 </ul>
 
 
 
 
 
 Education, Experience and Formal/Professional Qualifications:
 
 
 <ul>
 <li>
 Graduate of any bachelor&rsquo;s degree
 </li>
 <li>
 5 years experience in Insurance / Finance industry
 </li>
 <li>
 5 years experience in Call Center /Customer service team lead role
 </li>
 </ul>
 
 
</div>

Manager, Call Center

D Luxe Car Care

D Luxe Car Care is currently hiring a Call Center Representative to join our growing team in Dubai.We are looking for a confident and customer-focused individual who can handle customer inquiries and provide excellent service in both Arabic and English.Key Responsibilities:<ul><li>Handle incoming and outgoing customer calls professionally</li><li>Provide accurate information about services and packages</li><li>Assist customers with bookings and inquiries</li><li>Maintain high levels of customer satisfaction</li><li>Coordinate with internal teams when needed</li><li>Record and update customer information in the system</li></ul>Requirements:<ul><li>Fluent in Arabic and English (spoken &amp; written)</li><li>Previous experience in call center or customer service is a plus</li><li>Strong communication and problem-solving skills</li><li>Ability to work in a fast-paced environment</li><li>Positive attitude and professional behavior</li></ul>What We Offer:<ul><li>Competitive salary</li><li>Growth opportunities within the company</li><li>Professional and supportive work environment</li><li>Training provided</li></ul>الراتب المدفوع: AED٢٬٠٠٠٫٠٠&nbsp;لكل ساعةموقع العمل: بشكل شخصي

Call Center Representative (Arabic & English Speaker)

uPay Payment Services LLC

Job description:We are looking for a candidate to help the customers by listening to their queries and assisting them accordingly.Some of the roles, responsibilities and skills required are:<ul><li>- Must speak HINDI/URDU and ENGLISH (Arabic is a plus).</li><li>- Excellent communication abilities, including written and verbal communication.</li><li>- Handle calls in a consistently polite, professional and efficient manner.</li><li>- Answer phones and messages, respond to customer requests and clarify the desired information.</li><li>- Follow-up on customer inquiries that are not immediately resolved.</li><li>- Take the extra mile to engage and help the customers.</li><li>- Previous call center customer service experience is required.</li><li>- Skills preffered: 3CX, Zendesk, FreshDesk, Bitrix24</li></ul>*This is not a typical telemarketing role where you&rsquo;ll be asked to generate leads or achieve targets on monthly basis, it&rsquo;s just a customer support position to provide better assistance and resolve our customer concerns*-------------------------------------------------Location: Al Barsha 1Working Hours: 6 PM &ndash; 10 PM (CSRs can be called in the morning shift as well, if needed)No. of Positions: 1Visa: Candidate must have a residence visaSalary: 20 AED per hour for English + hindi/urdu speaker25 AED per hour for English + hindi/urdu + Arabic speaker.-------------------------------------------------To Apply: Mail-to: jobs@upay.ae with the subject CALL CENTER REPRESENTATIVE - Part Time.Job Type: Part-timeApplication Question(s):<ul><li>Why do you want to work for this part-time role?</li><li>If you are currently working full time, what are your duty timings?</li><li>What is your current visa status?</li></ul>Experience:<ul><li>Customer Support: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li><li>Hindi (Required)</li><li>Urdu (Required)</li><li>Arabic (Preferred)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>Job Type: Part-timePay: From AED20.00 per hourApplication Question(s):<ul><li>Why do you want to work for this part-time role?</li><li>If you are currently working full time, what are your duty timings?</li><li>What is your current visa status?</li></ul>Experience:<ul><li>Customer Support: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li><li>Hindi (Required)</li><li>Urdu (Required)</li><li>Arabic (Preferred)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>Work Location: In person

Customer Service Representative (Part Time)

Masterminds Education

<div>
 
 
 Kindergarten &amp; Lower Primary Teacher
 
 
 
 
 
 
 
 British Curriculum / Key Stage 1 Experience Preferred
 
 
 
 
 
 
 
 Masterminds Early Learning Center
 
 
 
 Dubai, United Arab Emirates
 
 
 
 
 
 
 Role Overview
 
 
 
 Masterminds Early Learning Center is seeking an exceptional Kindergarten and Lower Primary Teacher to join its award-winning Dubai education team.
 
 
 
 
 
 This role is ideal for a teacher with strong British curriculum / Key Stage 1 experience who is confident teaching both Kindergarten-aged children and lower primary students in a small-group, academically ambitious, and developmentally appropriate environment. The successful candidate will support children from approximately 4&ndash;8 years, helping them build strong foundations in English, phonics, reading, writing, mathematics, general knowledge, social development, and independent thinking.
 
 
 
 
 
 Masterminds is a premium early learning environment known for high standards, personalized attention, and a rich curriculum that combines academics with languages, music, physical development, and social-emotional learning. The role requires a teacher who is warm, structured, academically strong, highly organized, and open to learning and implementing Masterminds&rsquo; proprietary teaching methodologies.
 
 
 
 
 
 
 Essential Requirements
 
 
 <ul>
 <li>
 Minimum 5 years&rsquo; experience teaching Kindergarten, Key Stage 1 and/or lower primary students
 </li>
 <li>
 Strong knowledge of the English National Curriculum / Key Stage 1 expectations
 </li>
 <li>
 Experience supporting children&rsquo;s development in early literacy, phonics, reading, writing, numeracy, and knowledge-rich learning
 </li>
 <li>
 Bachelor&rsquo;s degree in Education or a relevant subject area; teaching qualification preferred
 </li>
 <li>
 Exceptional spoken and written English, with the ability to model high-quality language for young learners
 </li>
 <li>
 Ability to teach in small groups and personalize instruction based on each child&rsquo;s readiness and progress
 </li>
 <li>
 Warm, confident classroom presence with strong behaviour management and relationship-building skills
 </li>
 <li>
 Open-mindedness to learning and implementing Masterminds&rsquo; proprietary teaching methodologies and curriculum approach
 </li>
 <li>
 Professional presence aligned with the premium nature of the Masterminds brand
 </li>
 <li>
 Highly organized, flexible, reflective, and committed to continuous professional development
 </li>
 </ul>
 
 
 &nbsp;
 
 
 
 
 Core Responsibilities
 
 
 <ul>
 <li>
 Plan and deliver engaging lessons for Kindergarten and lower primary students across English, mathematics, knowledge-rich learning, and interdisciplinary themes
 </li>
 <li>
 Build strong foundations in phonics, reading, comprehension, writing, vocabulary, number sense, mathematical reasoning, and general knowledge
 </li>
 <li>
 Differentiate instruction for small groups and individual learners to support strong academic progress
 </li>
 <li>
 Create hands-on, developmentally appropriate learning experiences that encourage curiosity, confidence, communication, and independent thinking
 </li>
 <li>
 Track student progress through observation, formative assessment, written work, and internal documentation
 </li>
 <li>
 Support smooth progression from Kindergarten into lower primary learning expectations
 </li>
 <li>
 Collaborate with specialist teachers across languages, music, physical development, creative arts, and enrichment programs
 </li>
 <li>
 Maintain a warm, structured, and high-expectation classroom environment
 </li>
 <li>
 Communicate professionally with parents and contribute to progress updates, meetings, and learning documentation
 </li>
 <li>
 Prepare classroom materials, resources, displays, and learning provocations aligned with weekly themes and curriculum goals
 </li>
 <li>
 Supervise students during transitions, specialist lessons, outdoor learning, trips, and school events
 </li>
 <li>
 Follow all safeguarding, health, safety, confidentiality, and school policies
 </li>
 <li>
 Participate in staff meetings, training, professional development, and curriculum refinement
 </li>
 <li>
 Support school events, after-school activities, and wider institutional priorities where required
 </li>
 </ul>
 
 
 
 
 
 Compensation &amp; Benefits
 
 
 <ul>
 <li>
 AED 14,000 &ndash; 18,000 per month, tax-free, including base salary and housing allowance, based on quality and depth of experience
 </li>
 <li>
 Comprehensive medical insurance
 </li>
 <li>
 UAE residence visa
 </li>
 <li>
 Relocation support may be considered for exceptional international candidates&nbsp;
 </li>
 <li>
 End-of-service benefits in accordance with UAE law
 </li>
 <li>
 Approximately 2.5 months of paid vacation across the academic year
 </li>
 <li>
 Training and development opportunities within Masterminds&rsquo; Dubai and international platform
 </li>
 </ul>
 
 
 
 
 
 Start Date
 
 
 
 August 2026.
 
</div>

Kindergarten & Lower Primary Teacher

KHR REAL ESTATE

Company: KHR Real Estate Location: Dubai, UAE Job Type: Full-Time Salary: AED 2,500 &ndash; AED 3,000 per month + Performance-Based IncentivesAbout UsKHR Real Estate is a growing real estate company in Dubai specializing in helping clients find premium investment and residential properties. We are looking for a motivated and confident Telecaller to join our team and support our sales department by connecting with potential clients.Job Responsibilities<ul><li>Make 200&ndash;300 outbound calls daily to company-provided leads.</li><li>Introduce company projects and services to potential clients.</li><li>Qualify leads and identify interested buyers/investors.</li><li>Schedule appointments and follow up with prospects.</li><li>Maintain accurate records of all calls and client interactions.</li><li>Update lead status in the CRM system.</li><li>Transfer qualified and interested clients to senior sales agents.</li><li>Achieve daily and monthly calling targets.</li></ul>Requirements<ul><li>Minimum 1 year of experience in telecalling, telesales, call center, customer service, or a similar role.</li><li>Fluent English communication skills (spoken and written).</li><li>Excellent telephone etiquette and interpersonal skills.</li><li>Confident and professional speaking ability.</li><li>Strong persuasion and customer service skills.</li><li>Basic computer knowledge (Microsoft Office, CRM systems, email).</li><li>Ability to work under targets and deadlines.</li><li>Real estate experience will be an added advantage.</li><li>Immediate joiners are preferred.</li></ul>Compensation &amp; Benefits<ul><li>Fixed salary: AED 2,500 &ndash; AED 3,000 per month.</li><li>Additional incentives/commission for deals successfully closed through generated leads.</li><li>Professional training and career growth opportunities.</li><li>Supportive and professional work environment.</li></ul>Working Hours<ul><li>Full-time position.</li><li>6 days a week.</li><li>Office-based role in Dubai.</li></ul>Preferred Candidate<ul><li>Energetic and self-motivated.</li><li>Positive attitude and strong work ethic.</li><li>Comfortable making high-volume outbound calls.</li><li>Able to build rapport with clients over the phone.</li></ul>Telecaller &ndash; KHR Real Estate, DubaiKHR Real Estate is seeking a motivated and experienced Telecaller to join our growing team. The ideal candidate must have at least 1 year of experience in telecalling, telesales, or a call center environment and be fluent in English. The role involves making 200&ndash;300 outbound calls daily, qualifying leads, and transferring interested clients to senior sales agents. Salary ranges from AED 2,500&ndash;3,000 per month, along with performance-based incentives for successful deal closures.Apply now and become part of Dubai's growing real estate industry.Pay: From AED3,000.00 per monthWork Location: In person

Telecaller / Real Estate Calling Executive

Century Gulf Overseas

We are looking for a confident, energetic, and results-driven Telesales Executive with excellent Hindi communication skills to join our growing team.FRESHER CAN ALSO APPLYThis is a SALES job &mdash; kindly read carefully before applying. The role includes realistic sales targets and performance expectations. Salary is combined with commission and incentives based on performance.Key Responsibilities<ul><li>Contact potential clients through outbound calls, WhatsApp, and follow-up calls</li><li>Provide detailed information about immigration services, work permits, and residency programs</li><li>Understand the client&rsquo;s profile and suggest suitable immigration options</li><li>Convert inquiries into booked consultation appointments</li><li>Maintain daily call records and lead updates</li><li>Follow up with interested clients and nurture leads until conversion</li><li>Achieve daily, weekly, and monthly sales targets</li><li>Maintain a professional and positive relationship with clients</li><li>Fluent in Hindi (spoken and written)</li></ul>Salary &amp; Benefits<ul><li>Basic Salary starting from AED 3,000</li><li>Attractive commission structure</li><li>Incentives up to AED 11,000</li><li>Performance-based rewards and growth opportunities</li><li>Friendly and supportive work environment</li></ul>Job Details<ul><li>Previous experience in telesales, customer service, or call center is an advantage</li><li>Strong communication and interpersonal skills</li><li>Basic computer knowledge (MS Office &amp; CRM software)</li><li>Professional, goal-oriented, and customer-focused attitude</li></ul>Pay: AED3,000.00 - AED5,000.00 per hourWork Location: In person

Telesales Executive(FEMALE)

Explore 174+ Call center specialist in Dubai this June. Find roles across top companies and apply now to boost your career.