customer service representative Jobs in Dubai

customer service representative

call center agent

telephone operator

sales specialist

telecaller

call center specialist

McCone Properties

Key Responsibilities:
<ul>
<li>Customer Service: Provide exceptional customer service by answering incoming calls, addressing customer inquiries, and resolving issues promptly and professionally.</li>
<li>Inbound and Outbound Calls: Handle both inbound and outbound calls to assist customers, answer questions, and provide necessary information.</li>
<li>Product Knowledge: Maintain a thorough understanding of the company's products, services, and procedures to assist customers effectively.</li>
<li>Problem Resolution: Identify and address customer concerns, complaints, and issues, ensuring swift resolution and customer satisfaction.</li>
<li>Documentation: Accurately record and document all customer interactions and information in the CRM system.</li>
<li>Quality Assurance: Adhere to established call center procedures and quality standards to maintain a high level of service.</li>
<li>Flexibility: Be open to working scheduled shift hours to accommodate the needs of the business and ensure excellent customer service at all times.</li>
<li>Team Collaboration: Collaborate with team members, supervisors, and other departments to resolve customer issues and share best practices.</li>
<li>Adherence to Scripts and Guidelines: Follow call center scripts, procedures, and guidelines while maintaining a courteous and professional demeanor.</li>
</ul>
Requirements:
<ul>
<li>At least two years of experience in a call center agent role.</li>
<li>Excellent communication skills.</li>
<li>Candidates must be multilingual - English, Arabic, French, and/or other languages.</li>
<li>Excellent problem-solving and interpersonal skills.</li>
<li>Strong customer service orientation and problem-solving skills.</li>
<li>Ability to adapt to a flexible work schedule, including evenings and weekends.</li>
<li>Proficiency in using call center software and CRM systems.</li>
<li>High school diploma or equivalent; additional education or certifications in customer service or a related field is a plus.</li>
<li>Patience, empathy, and a customer-centric approach to service.</li>
<li>Strong attention to detail and accuracy in documenting client interactions.</li>
<li>Ability to work in a fast-paced environment and handle high call, chat, WhatsApp, and email volumes.</li>
</ul>
What We Offer:
<ul>
<li>Competitive salary.</li>
<li>Health insurance.</li>
<li>Ongoing training and professional development opportunities.</li>
<li>Collaborative and inclusive work environment.</li>
<li>Flexible work hours to accommodate your schedule.</li>
</ul>

Customer Service | Call Center Agent

A&F Auto Repair

About Us:Welcome to Battmobile, UAE&rsquo;s leading onsite auto services provider with a fleet of over 40 vehicles and technicians available 24x7. We take pride in being the number one onsite auto services provider in UAE, serving over 150,000 happy customers. Our services include emergency and preventive car care at customers' locations and at our service center in Al Quoz.Job Summary:The Post-Service Follow-Up Specialist will be responsible for engaging with customers after service delivery, gathering feedback, and addressing any post-service issues or concerns. This role is designed to enhance customer satisfaction, identify opportunities for improvement, and contribute to our ongoing commitment to delivering exceptional service.Key KPI:<ul><li>PSF/VOC</li><li>Collection of NPS (Net Promoter Score) of approximately 80% + of customer.</li><li>Positive Google Reviews- a minimum numbers of reviews per agent per month.</li><li>QC for calls</li><li>PoC for SC customer issues escalated</li></ul>Key Responsibilities:<ul><li>Customer Engagement &amp; Issue Resolution:</li><li>Reach out to customers after service delivery to gather feedback on their experience.</li><li>Establish a proactive and positive communication channel to strengthen our relationship with customers.</li><li>Address any concerns or issues raised by customers post-service and work collaboratively with relevant departments for swift resolution.</li><li>Record and analyze feedback to identify recurring issues and opportunities for improvement.</li><li>Feedback Analysis and Reporting:</li><li>Analyze post-service feedback to identify trends and areas for improvement.</li><li>Prepare detailed reports for management, highlighting both positive feedback and areas for enhancement.</li><li>Collecting Positive Google reviews</li><li>Customer Retention Initiatives &amp; Process Improvement:</li><li>Develop and implement initiatives to enhance customer loyalty and retention.</li><li>Collaborate with marketing and customer service teams to create targeted campaigns for post-service engagement.</li><li>Work closely with relevant departments to implement process improvements based on post-service feedback.</li><li>Ensure continuous alignment of services with customer expectations.</li><li>Quality check:</li><li>Foster a customer-centric culture within the organization.</li><li>Make sure that the CC/ Happiness staff are following trained protocols by the company</li></ul>Qualifications and Skills:<ul><li>The ideal candidate for the Post-Service Follow-Up Specialist role should possess excellent communication skills, empathy, and a customer-centric mindset.</li><li>Previous experience in customer service, relationship management, Call-centre or a related field is desirable.</li></ul>Benefits<ul><li>Company Visa</li><li>Paid Leave &amp; Airfare</li><li>Medical Insurance</li></ul>How to Apply:If you are passionate about automotive care and possess the skills required for this position, we invite you to apply by sending your resume and a cover letter detailing your relevant experience to recruiter@battmobile.ae Please include the position title in the subject line of your email. We look forward to hearing from you!Job Type: Full-timePay: AED2,000.00 - AED2,500.00 per month

Post Service Feedback Agent

DICETEK LLC

<div><ul><li>Overseeing the implementation of quality assurance policies and procedures in the unified contact center.</li><li>
Conducting periodic internal evaluations of the effectiveness of contact center systems in terms of quality, and providing necessary recommendations for improvement.</li><li>
Developing and updating service delivery standards and ensuring their alignment with Dubai Government standards.</li><li>
Conducting periodic audits of operational processes and reports submitted to government entities through the contact center, and reviewing them before sharing with stakeholders.</li><li>
Contributing to the preparation of performance and quality reports and submitting them to the concerned parties in management.</li><li>
Supporting the analysis of data derived from customer complaints and inquiries to identify opportunities for improvement.</li><li>
Contributing to the development of continuous improvement plans and the sustainability of quality practices.</li><li>
Contributing to measuring the impact of updates and improvements on customer experience and the effectiveness of the contact center.</li><li>
Ensuring the implementation of institutional excellence policies and raising awareness of quality culture within the contact center.</li><li>
Performing any additional tasks assigned by the direct supervisor.</li></ul></div>

Contact Center Quality Specialist (Arabic Speaker)

<div><ul><li>Contributing to the management of daily operational activities of the unified contact center and coordinating with government entities to ensure prompt responses to customer requests and inquiries.</li><li>
Continuously following up on the implementation of procedures related to preparing, updating, and developing operational processes and operating models.</li><li>
Ensuring the availability of necessary resources and operational systems to deliver efficient and seamless service.</li><li>
Overseeing the relationship between contact center service providers and relevant government entities to ensure adherence to approved performance levels.</li><li>
Supporting the development, updating, and implementation of operational policies, procedure manuals, and authorities in alignment with the requirements of the unified contact center.</li><li>
Monitoring operational performance indicators and individual employee KPIs to ensure efficiency and effectiveness.</li><li>
Coordinating with the Quality Department to ensure the application of service standards and continuous improvement in accordance with Dubai Government service delivery requirements.</li><li>
Preparing periodic operational reports demonstrating performance efficiency and the ability to meet agreed-upon KPIs.</li><li>
Providing recommendations for improving systems and services to relevant stakeholders in management.</li><li>
Supporting communication processes with service providers and following up on the implementation of approved operational initiatives.</li><li>
Performing any additional tasks assigned by the direct supervisor.</li></ul></div>

Contact Center Operations Specialist (Arabic Speaker)

Alba Corporation

<div>We are looking for a UAE National Call Centre Agent to join our dynamic Automotive Division, where you will be the first point of contact for customer inquiries, service bookings, and product support. Your mission is to deliver a seamless, professional customer experience that builds loyalty and trust.
This role is ideal for someone with strong communication skills, a proactive attitude, and a passion for delivering excellent service. The right candidate will be tech-savvy, detail-oriented, and thrive in a fast-paced environment. If you&rsquo;re ready to be the voice of a leading automotive brand, read on.
Key Responsibilities
Customer Support &amp; Service Coordination<ul>
<li>
Handle inbound and outbound customer calls with professionalism and empathy</li>
<li>Book vehicle service appointments and follow up on customer requests</li>
<li>Provide accurate information about products, services, and offers</li>
<li>Resolve customer concerns quickly and efficiently, escalating when necessary</li>
</ul>
Collaboration &amp; Communication<ul>
<li>
Coordinate with workshop and service advisors for appointment availability</li>
<li>Communicate service updates and delivery timelines to customers</li>
<li>Liaise with internal departments to ensure a smooth customer journey</li>
<li>Maintain clear and updated call logs using CRM tools</li>
</ul>
Performance &amp; Reporting<ul>
<li>
Meet daily and monthly KPIs, including call handling time and customer satisfaction</li>
<li>Generate reports on customer feedback and recurring issues</li>
<li>Support the team in achieving sales conversion targets for upsells or add-on services</li>
<li>Continuously seek ways to improve call centre operations and customer experience</li>
</ul>
Requirements:<ul>
<li>
UAE National with Family Book</li>
<li>1&ndash;2 years of experience in customer service, preferably in automotive or call centre environments</li>
<li>Excellent verbal and written communication in English and Arabic</li>
<li>Familiarity with CRM systems and basic Microsoft Office tools</li>
<li>High attention to detail and customer-first mindset</li>
<li>Ability to work under pressure and manage multiple tasks</li>
<li>High school diploma or equivalent</li>
</ul>
Salary &amp; Benefits:<ul>
<li>
Competitive Salary: 5,000 &ndash; 8,500 AED</li>
<li>Target-based incentive structure with commission potential</li>
<li>Medical insurance</li>
<li>30 days of paid annual leave</li>
<li>Career development and training opportunities within the group</li>
</ul>
Work Arrangement:<ul>
<li>
Type: Full-time, on-site position</li>
</ul>
Why Join Us? 
Be the voice of a respected automotive brand
 
Enjoy a commission-based role with growth potential
 
Thrive in a team that values professionalism, support, and performance
 
Access continuous training and career progression within a stable group
If you're dependable, proactive, and take pride in helping customers&mdash;apply today!</div>

UAE National Call Centre Agent – Automotive Division

Real Estate Company - Dubai

We are hiring Female - Tele Sales Specialist/Executive with a minimum of 6 Months of experience in Real Estate Tele-sales and marketing.What We Offer:<ul><li>Attractive Salary</li><li>Decent incentives in your monthly package on achieving targets.</li><li>Daily New Leads assured.</li></ul>Job Description:<ul><li>Interacting with new clients using Tele conversation, Emails and chats, Zoom meetings.</li><li>Dialing 150 - 250 Calls in a Day.</li><li>Generate new meeting/leads through calls.</li><li>Promoting events and campaigns of the company.</li><li>Making DSR by the end of the day.</li><li>Coordination with senior managers in sales matters.</li><li>Analyzing customer's requirements and suggest them property options as per their needs.</li><li>Achieving Sales target by acquiring new clients and growing business from existing and new clients.</li></ul>Candidate Requirements:<ul><li>Minimum 6 Months of any Real Estate Industry or any Tele sales experience in UAE/ Home country.</li><li>Graduates/ Undergraduate candidates with good communication skills</li><li>Call center experience would be given preference.</li><li>Immediate Joining. (Based in UAE)</li><li>Fluent in English</li></ul>Please note that this position is only for Females candidateJob Type: Full-timePay: Up to AED4,000.00 per month

Telesales

Foodics

Customer Support Specialist OverviewFoodics is a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across five countries, including the UAE, Egypt, Jordan, and Kuwait, we serve customers and partners in over 35 countries worldwide. Our products have processed over 6 billion orders, making Foodics one of the most rapidly evolving SaaS companies to emerge from the MENA region. Foodics has completed three rounds of funding, the latest raising $170 million in the largest SaaS funding round in MENA, boosting our ability to serve business owners.The Job in a NutshellAs a Customer Support Specialist, you will handle clients' inquiries and requests regarding Foodics products and overall incoming communication channels. You will be the first line of support for customers with a primary focus on providing optimum service at all times. Responsibilities <ul><li>Handle and provide accurate answers for client inquiries</li><li>Escalate and follow up with concerned teams as needed until case resolution</li><li>Document communication logs into our CRM and ticketing systems with accuracy</li><li>Train clients on using Foodics products via multiple virtual channels</li><li>Report daily events to team leaders and highlight areas needing attention</li></ul> Qualifications <ul><li>Bachelor's degree in any major (preferred)</li><li>0 - 1 year of experience in call center or customer service roles</li><li>High fluency in English, especially verbal communication (must)</li><li>Excellent typing skills (must)</li><li>Comfortable and skilled in delivering training (preferred)</li><li>Willing to work hard and autonomously to handle customer cases until resolution</li><li>Strong communication and problem-solving abilities</li><li>Comfortable performing routine tasks while maintaining quality standards</li></ul> What We Offer You <ul><li>Highly competitive compensation packages, including bonuses and the potential for shares</li><li>Regular training and an annual learning stipend to grow professionally</li><li>Join a team of professionals from over 30 nationalities working in 14 countries</li><li>Autonomy, mentoring, and challenging goals that create opportunities for you and the company</li></ul>

Customer Support Specialist

Explore 1672+ Call center specialist in Dubai this November. Find roles across top companies and apply now to boost your career.