arabic speaker - call center agent

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call quality agent healthcare sector

BPO PLUS

<ul><li>Monitor and evaluate recorded and live customer interactions to ensure compliance with healthcare quality standards and organizational policies.</li><li>Assess call quality, accuracy of information provided, professionalism, communication skills, and adherence to established procedures.</li><li>Conduct regular quality audits of calls, emails, chats, and patient service interactions.</li><li>Identify service gaps, process deviations, and areas requiring improvement through detailed quality assessments.</li><li>Prepare quality evaluation reports and provide actionable feedback to call center agents and supervisors.</li><li>Ensure compliance with healthcare regulations, patient confidentiality requirements, and data privacy standards.</li><li>Analyze quality trends and performance metrics to identify recurring issues and recommend corrective actions.</li><li>Support the development and implementation of quality assurance processes, standards, and monitoring tools.</li><li>Collaborate with supervisors and trainers to address performance deficiencies and improve service quality.</li><li>Participate in calibration sessions to maintain consistency and accuracy in quality evaluations.</li><li>Track agent performance against quality benchmarks and key performance indicators (KPIs).</li><li>Conduct root cause analysis of patient complaints, service failures, and quality concerns.</li><li>Recommend process improvements to enhance patient experience, operational efficiency, and service delivery.</li><li>Maintain accurate records of quality assessments, findings, and improvement initiatives.</li><li>Provide coaching support and guidance to agents on communication skills, compliance requirements, and customer service best practices.</li><li>Monitor adherence to call scripts, workflows, appointment scheduling procedures, and healthcare service protocols.</li><li>Assist in developing quality scorecards, evaluation criteria, and performance monitoring frameworks.</li><li>Generate periodic quality reports for management highlighting trends, risks, and improvement opportunities.</li><li>Support internal audits, accreditation requirements, and quality compliance initiatives.</li><li>Ensure timely escalation of critical issues, compliance breaches, and patient safety concerns to relevant stakeholders.</li><li>Participate in training sessions and quality improvement projects to enhance overall call center performance.</li><li>Review customer feedback, satisfaction surveys, and complaint records to identify service improvement opportunities.</li><li>Work closely with operations teams to implement corrective and preventive actions based on quality findings.</li><li>Monitor consistency in patient communication to ensure a professional, empathetic, and patient-centered approach.</li><li>Contribute to continuous improvement initiatives aimed at increasing service quality, patient satisfaction, and operational excellence.</li></ul>Pay: QAR1.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Call Quality Assurance : 3 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Work Location: In person

Call Quality Agent - Healthcare Sector

Scale AI

<div>
 Scale&rsquo;s mission is to develop reliable AI systems for the world's most important decisions. Our core work consists of:
 
 
 <ul>
 <li>
 Creating custom AI applications that will impact millions of citizens
 </li>
 <li>
 Generating high-quality training data for national LLMs
 </li>
 <li>
 Upskilling and advisory services to spread the impact of AI
 
 
 </li>
 </ul>
 Scale is hiring ML Research Engineers to bridge the gap between emerging AI capabilities and mission-critical, real-world impact. In our Global Public Sector (GPS) division, we don&rsquo;t just implement tools; we conduct applied research to solve the unique challenges of sovereign AI.
 
 
 Your role is to move beyond off-the-shelf implementations. You will lead the research into Agent Design, Reliability, and AI Safety, developing novel system architectures that power high-stakes government applications. You will be the bridge between a research paper and a production-ready system that functions at scale.
 
 
 
 The Mission
 
 
 
 <ul>
 <li>
 Applied Agent Research: Leading the design of reliable, multi-step agentic systems and long-horizon reasoning frameworks that can solve complex problems for national security and public policy.
 </li>
 <li>
 Systemic Evaluation &amp; Red-Teaming: Developing rigorous benchmarks and evaluation protocols to ensure AI systems are safe, unbiased, and performant in high-stakes, non-commercial environments.
 </li>
 <li>
 Model Optimisation &amp; Selection: Conducting deep-dive research into model performance (both open-weight and closed) to identify the best tools for niche domains, optimising them through context engineering, RAG, and other inference-time techniques.
 
 
 </li>
 </ul>
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Architect Agentic Systems: Design and build agent architectures, the harnesses, tool-use protocols, and logic flows that allow LLMs to function as reliable, autonomous agents in complex workflows.
 </li>
 <li>
 Drive Reliability &amp; Safety: Research and implement robust evaluation frameworks. This includes red-teaming for sovereign AI requirements and developing strategies to mitigate hallucinations in regulated data environments.
 </li>
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 Synthesise Deep Research: Build agents capable of autonomous information synthesis and long-horizon reasoning, enabling users to analyse massive datasets and extract actionable insights.
 </li>
 <li>
 Optimize for Niche Domains: Evaluate and adapt models for specialised use cases, such as LLM reasoning for low-resource languages, complex OCR tasks, or working in GPU-constrained environments
 </li>
 <li>
 Build Evaluation Frontiers: Create new, automated benchmarks that define what success looks like for AI in the public sector, ensuring our systems meet the highest standards of accuracy and sovereignty.
 </li>
 <li>
 Consult as a Technical Authority: Act as a subject matter expert for public sector leaders, advising on the practical limits, safety requirements, and performance trade-offs of emerging AI technologies.
 
 
 </li>
 </ul>
 
 Ideally, You Have
 
 
 
 <ul>
 <li>
 Engineering Rigour: Exceptional proficiency in Python and experience building agentic harnesses or AI infrastructure. You write production-ready code that is modular, scalable, and reliable.
 </li>
 <li>
 Applied Research Mindset: A track record of taking theoretical AI concepts and turning them into functional prototypes or products. You know how to read a paper and determine if its methods are actually viable for a production system.
 </li>
 <li>
 Evaluation Expertise: Experience in LLM benchmarking, red-teaming, or building evaluations that go beyond standard academic datasets.
 </li>
 <li>
 Advanced Degree: A Master&rsquo;s or PhD in Computer Science, Mathematics, or a related field (with a focus on ML) is preferred, but we value demonstrated impact and engineering excellence.
 
 
 </li>
 </ul>
 
 Nice to Haves
 
 
 
 <ul>
 <li>
 Agentic Systems Expert: Deep experience in building multi-agent systems, including chain-of-thought optimisation and tool-calling reliability.
 </li>
 <li>
 Sovereign AI Experience: Experience working with highly regulated data environments, on-premise deployments, or sensitive government use cases.
 </li>
 <li>
 Inference Optimisation: Knowledge of how to optimise model performance for environments with limited GPU capacity or specific latency requirements.
 </li>
 <li>
 Zero-to-One Mindset: You are comfortable navigating ambiguity and enjoy defining research directions from scratch to solve a specific product or mission need.
 
 
 </li>
 </ul>
 
 
 PLEASE NOTE:
 
 
 
 Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.
 
 
 
 
 About Us:
 
 
 
 
 At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta,
 
 
 Ernst
 
 
 &amp;
 
 
 Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.
 
 
 
 
 We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
 
 
 
 
 We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's
 
 
 Know Your Rights poster
 
 
 for additional information.
 
 
 
 
 We comply with the United States Department of Labor's
 
 
 Pay Transparency provision
 
 
 .
 
 
 
 
 
 PLEASE NOTE:
 
 We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants&rsquo; needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.
 
</div>

Machine Learning Engineer, Global Public Sector

Kafu Facility Management

Job description:<ul><li>Take customer calls and provide accurate, satisfactory answers to their queries and concerns</li><li>De-escalate situations involving dissatisfied customers, offering patient assistance and support</li><li>Call clients and customers to inform them about the company&rsquo;s new products, services and policies</li><li>Guide callers through troubleshooting, navigating the company site or using the products or services</li><li>Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items</li><li>Collaborate with other call center professionals to improve customer service</li><li>Help to train new employees and inform them about the company&rsquo;s customer management policies</li><li>Microsoft Office Skills</li></ul>Requirements:<ul><li>Good command of English &ndash; Preferred or required depending on business needs</li><li>Previous experience in a call center or customer service role is an advantage</li><li>Excellent communication and interpersonal skills</li><li>Patience, empathy and ability to handle pressure</li><li>Basic computer and typing skills</li><li>Ability to work in shifts, including weekends and holidays, if required</li></ul>Job Type: Full-timePay: QAR5,000.00 - QAR6,000.00 per monthApplication Question(s):<ul><li>Are you ready to join immediately with N O C?</li></ul>Experience:<ul><li>Call Center Agent: 2 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Work Location: In person

Customer Service Coordinator - Arabic Speaking

<ul><li>Handle inbound and outbound calls professionally while providing accurate information and assistance to patients, customers, and stakeholders.</li></ul><ul><li>Schedule, reschedule, confirm, and cancel patient appointments in accordance with healthcare procedures and availability.</li></ul><ul><li>Respond to patient inquiries regarding services, clinic locations, operating hours, physicians, and healthcare programs.</li></ul><ul><li>Provide exceptional customer service while maintaining empathy, professionalism, and confidentiality during all interactions.</li></ul><ul><li>Accurately document patient interactions, requests, complaints, and service details within the designated healthcare systems.</li></ul><ul><li>Verify patient information and update records to ensure accuracy and completeness.</li></ul><ul><li>Follow established call handling procedures, scripts, and service protocols to maintain quality standards.</li></ul><ul><li>Address patient concerns and complaints efficiently, escalating complex issues to supervisors or relevant departments when necessary.</li></ul><ul><li>Coordinate with medical, administrative, and support departments to facilitate timely resolution of patient requests.</li></ul><ul><li>Maintain compliance with healthcare regulations, data protection requirements, and patient confidentiality standards.</li></ul><ul><li>Process referrals, service requests, and follow-up actions in accordance with organizational policies.</li></ul><ul><li>Conduct outbound calls for appointment reminders, follow-ups, patient satisfaction surveys, and healthcare campaigns.</li></ul><ul><li>Assist patients in navigating healthcare services and provide guidance on available resources and procedures.</li></ul><ul><li>Achieve individual performance targets related to call quality, productivity, attendance, and customer satisfaction.</li></ul><ul><li>Manage multiple tasks simultaneously while maintaining accuracy and efficiency in a fast-paced environment.</li></ul><ul><li>Monitor and respond to emails, chat inquiries, and other communication channels as assigned.</li></ul><ul><li>Ensure accurate and timely escalation of urgent cases, patient complaints, and service-related issues.</li></ul><ul><li>Maintain detailed knowledge of healthcare services, policies, procedures, and system updates.</li></ul><ul><li>Support patient registration processes and assist with information verification when required.</li></ul><ul><li>Participate in training programs, coaching sessions, and continuous improvement initiatives.</li></ul><ul><li>Adhere to work schedules, attendance requirements, and service level agreements (SLAs).</li></ul><ul><li>Maintain a positive and patient-focused approach when handling sensitive or challenging situations.</li></ul><ul><li>Contribute to team objectives by supporting colleagues and sharing knowledge when needed.</li></ul><ul><li>Generate and maintain accurate records and reports related to daily activities and patient interactions.</li></ul><ul><li>Promote high levels of patient satisfaction through effective communication, problem-solving, and timely service delivery.</li></ul>Pay: QAR1.00 per monthExperience:<ul><li>Healthcare - Call Center: 2 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Work Location: In person

Arabic Speaker - Call Center Agent

EPAM Systems

<div>We're looking for a Senior AI Engineer (Python) to join our team in Doha, Qatar, in an onsite working mode.
This role offers the opportunity to work at the forefront of AI-driven software engineering, building scalable, production-ready AI solutions and transforming development processes to an AI spec-driven model. You will design and implement architectures for high-performance AI systems, optimize operational efficiency, and contribute to building and hardening agentic workflows. You will collaborate with global engineering teams to enhance standards, security, and reliability while driving innovation across AI-enabled development workflows.
Responsibilities<ul><li>
Design and deploy token-efficient AI search and retrieval architectures optimized for relevance and latency
</li><li>Define, evolve and operationalize AI specifications and templates for feature, architecture, code, test and deployment automation
</li><li>Develop metrics and tools to measure AI-driven development efficiency, quality and accuracy
</li><li>Build and productionize end-to-end pipelines including embeddings, vector stores, retrieval frameworks, prompt engineering and LLM integrations
</li><li>Create and strengthen agentic systems to orchestrate multi-step agent behaviors for engineering workflows
</li><li>Implement operational reliability and observability frameworks including monitoring, CI/CD pipelines, version management and reproducible deployments
</li><li>Coach and mentor engineering and product teams, review designs and elevate AI engineering practices
</li><li>Establish security guardrails, input/output validation and safety mechanisms for robust AI solutions
</li></ul>Requirements<ul><li>
Bachelor&rsquo;s degree in Computer Science, Software Engineering or related field
</li><li>4+ years of experience building production-grade AI systems or 2+ years focusing on LLM/RAG solutions
</li><li>Proven experience with Retrieval-Augmented Generation (RAG) patterns, embeddings and vector databases
</li><li>Experience integrating with commercial and self-hosted LLM models
</li><li>Hands-on experience with AI agent frameworks such as LangChain or equivalent
</li><li>Strong backend engineering skills with Python as primary language and intermediate Java proficiency
</li><li>Experience with REST/gRPC APIs, containerized deployments and Kubernetes orchestration
</li><li>Familiarity with cloud services and infrastructure automation tools such as Ansible
</li><li>Strong knowledge of CI/CD processes applied to models, prompts and testing for AI-driven workflows
</li><li>Understanding of embeddings, semantic search and large-scale vector indexing
</li><li>Awareness of AI productivity tools such as GitHub Copilot, GitLab Duo or similar</li></ul>
We offer<ul><li>
Private healthcare and life insurance</li><li>
End of service gratuity</li><li>
Annual air travel tickets for expatriates</li><li>
Corporate Programs including Employee Referral Program with rewards</li><li>
Learning and development opportunities including in-house training and coaching, professional certifications, and courses</li></ul></div>

Senior AI Engineer (Python)

Artistic Business solution

Artistic Business Solutions (ABS)About the RoleABS is seeking an experienced leader to establish and grow its Inclusive Education and Accessibility Practice.The role will focus on developing innovative solutions that support inclusive learning, neurodiversity, accessibility, disability inclusion, and workforce awareness initiatives across Qatar.The successful candidate will work closely with ministries, educational institutions, healthcare providers, and community organizations to develop and implement impactful programs.Key Responsibilities* Lead the development of ABS&rsquo;s Inclusive Education and Accessibility Division.* Develop strategies supporting inclusive education, special education, neurodiversity, and accessibility.* Engage with government stakeholders and regulatory bodies.* Design awareness and training programs.* Support implementation of accessibility frameworks and certification programs.* Oversee pilot projects and national initiatives.* Collaborate with technology partners delivering immersive learning and accessibility solutions.* Identify funding opportunities and strategic partnerships.* Build and manage a specialist team over time.Preferred Background* Special Education* Accessibility Consulting* Disability Inclusion* Healthcare Education* Educational Leadership* NGO or Government Sector ExperienceQualifications* Bachelor&rsquo;s degree required.* Master&rsquo;s degree preferred.* Minimum 8 years relevant experience.* Experience managing strategic programs.* Strong stakeholder engagement experience.* Arabic and English preferred.Key Competencies* Inclusive Education* Accessibility Standards* Program Leadership* Policy Development* Stakeholder Management* Change ManagementPackageSenior leadership package with performance incentives.Work Location: In person

Head of Inclusive Education & Accessibility

SWISS CONSULTANT DENTAL CLINIC

Job Title: Female Pharmacist (Derma &amp; Dental Product Sales) &ndash; Qatar LicensedLocation: Qatar Employment Type: Part TimeSalary : 4000 QAR Industry: Pharmaceutical / Healthcare / DermaJob Description:We are seeking a motivated and licensed Part-Time Pharmacist to join our dynamic team in Qatar. The ideal candidate will have a strong background in dermatology &amp; Dental product sales and hold a valid Qatar pharmacist license. This role combines pharmaceutical expertise with client engagement and product promotion in the dermatology sector.Key Responsibilities:<ul><li>Dispense and manage medications in accordance with legal and regulatory requirements.</li><li>Promote and sell dermatological products to customers and healthcare professionals.</li><li>Provide expert advice on skincare and dermatological treatments.</li><li>Build and maintain strong relationships with clients, dermatologists, and healthcare providers.</li><li>Stay updated on industry trends, new product launches, and competitor activity.</li><li>Ensure proper stock management and merchandising of derma products.</li><li>Maintain high standards of customer service and patient care.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Pharmacy or equivalent.</li><li>Valid Qatar Pharmacist License (MOPH).</li><li>Proven experience in dermatology product sales is a must.</li><li>Excellent communication and interpersonal skills.</li><li>Strong knowledge of skincare products and treatments.</li><li>Ability to work independently and as part of a team.</li><li>Fluent in English; Arabic is a must.</li></ul>Interested candidates can apply directly via LinkedIn or email their updated CV to hr@swissmedical.qa .Job Type: Full-timePay: QAR4,000.00 per monthAbility to commute/relocate:<ul><li>Doha: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Are you will to work Evening/Night shifts?</li></ul>Experience:<ul><li>Derma Sales: 1 year (Preferred)</li></ul>License/Certification:<ul><li>MoPH License (Required)</li></ul>Work Location: In person

Pharmacist - Female Arabic

Explore 360+ Call quality agent healthcare sector in Doha this June. Find roles across top companies and apply now to boost your career.