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assistant housekeeping manager

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guest services agent

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25179040<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>The Westin Doha Hotel &amp; Spa, Salwa Road, Doha, Qatar, Qatar<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.</p><p><br>
</p><p>No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing globalteam, and <b>become</b> the best version of you.</p></div></div>

Guest Experience Expert (Guest Services Agent)

Rixos

<div><b>Company Description</b><p><br>
The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Guest Relations Agent and build your career with us.</p><b><br>
Job Description</b><p><br>
The main job responsibilities include but are not limited to:</p><ul><li>
Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.</li><li>
Achieve Quality Audit result of 95% and above through consistent documented training.</li><li>
Keep VIP folders ready for VIP arrivals and All inclusive Arrivals (Reg.-cards, room keys, welcome letter)</li><li>
Assist and process check in/out for VIPs guests efficiently and professionally.</li><li>
Escort guests to their rooms and conduct Room Orientation.</li><li>
Update guest information into the computer after a complete check in.</li><li>
Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.</li><li>
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.</li><li>
Achieve the highest Guest Satisfaction measured by TRUST YOU platform.</li><li>
Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>
Ensure that all messages, mails and packages are delivered to the guest room.</li><li>
Assist at the Information counter and Business centre &amp; M Lounge as and when assigned.</li><li>
Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.</li><li>
Maintain continuous contact with hotel guests to ensure that any problem or complain are handle efficiently &amp; courteously.</li><li>
Follow up with Bell desk regards shuttle Bus.</li><li>
Daily courteous calls to guests in house.</li><li>
Report any unusual occurrences or requested to manager.</li><li>
Be aware of the hotel accident Prevention Policies.</li><li>
Ensure the cleanliness and neatness of front office area.</li><li>
Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day , check Hotel situation, occupancy, functions, groups, VIPs.</li><li>
Re-announce VIP rooms to Housekeeping and F&amp;B departments.</li><li>
Check if all departure details for the day have been taken, as well as for the next day.</li><li>
To arrange for bouquets, cake and cards in case of guest&rsquo;s anniversary and birthdays.</li><li>
Inspect VIP rooms after amenities are placed.</li><li>
Coordinate with the related Team in regards to arrival &amp; departure transport arrangements for the day.</li><li>
File daily guest relations reports and documents systematically.</li><li>
At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.</li><li>
Follow up on Traces requests/notes related to Guest Relations Department and update them accordingly.</li><li>
Achieve the highest profitability through generating revenues and applying proper cost management.</li><li>
To be punctual on duty.</li><li>
Be well groomed to the standards laid down.</li><li>
To comply with all hotel rules and regulations as outlined in the handbook and to be aware of company disciplinary and grievance procedures.</li><li>
To create an environment which promotes employee morale and encourages the team to have pride in their department with a high level of commitment.</li><li>
To promote a helpful and professional image to the customer and give full cooperation to any customer requiring assistance with the prompt, caring and helpful attitude.</li><li>
To anticipate the needs of the customer whenever possible, to enhance quality service and in turn enhance customer satisfaction.</li><li>
To give full co-operation to any colleague requiring assistance in a prompt caring and helpful manner.</li><li>
To be flexible in assisting in other areas of the Hotel in response to the business and customer needs.</li><li>
Ensures oneself is thoroughly familiar with the hotel&rsquo;s emergency procedures and in a state of preparedness for any emergency which may occur.</li><li>
Is familiar with all related company documentation and especially with the relevant Operational Standards for his/her field of responsibility.</li><li>
Encourage and participate in Corporate Social Responsibility (CSR) activities.</li><li>
Other duties as assigned</li><li>
Assist in Task Force Teams for new openings.</li><li>
Carry out any other reasonable task (which may not be stated here) as requested.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
University<b> </b>Degree in Hotel Management , fresher or a minimum of 1 year experience in a similar role in a 5 star hotel.</li><li>
Fluency in Russian and Turkish is preferred.</li></ul></div>

Guest Relations Agent

Leisure

<p>The VIP Guest Service Ambassador is responsible for delivering exceptional, personalized service to high-profile and VIP guests within the theme park. This role ensures a premium guest experience by offering dedicated support, priority services, and seamless coordination throughout the guest&rsquo;s visit. The Ambassador maintains a professional and polished image while representing the brand at the highest level of hospitality standards.</p><p><b>VIP Guest Relations</b></p><ul><li>Welcome VIP guests upon arrival and provide a warm, personalized introduction to the park&rsquo;s services and attractions.</li><li>Serve as the primary point of contact for all VIP guests, ensuring their needs are met promptly and professionally.</li><li>Escort guests to attractions, lounges, restaurants, and reserved areas as required.</li><li>Manage VIP reservations, fast-track entries, and access to premium experiences.</li></ul><p><b>Experience Coordination</b></p><ul><li>Ensure smooth coordination with ride operators, F&amp;B, entertainment teams, and security to deliver a seamless VIP experience.</li><li>Monitor guest flow and visit patterns to anticipate needs and maintain high satisfaction.</li><li>Resolve guest concerns with tact and efficiency, escalating only when necessary.</li></ul><p><b>Service Excellence</b></p><ul><li>Uphold the highest level of hospitality standards, ensuring all guest interactions reflect the company&rsquo;s brand and service culture.</li><li>Provide personalized recommendations based on guest preferences (dining, attractions, shows, etc.).</li><li>Maintain detailed knowledge of all park attractions, schedules, promotions, and VIP offerings.</li></ul><p><b>Operational Support</b></p><ul><li>Assist with VIP lounge operations, including check-in, refreshments, seating arrangements, and guest comfort.</li><li>Record and report guest feedback, incidents, and service metrics to the Guest Experience Manager.</li><li>Uphold health, safety, and security protocols at all times.</li></ul><p><b>Qualifications &amp; Experience Required</b></p><ul><li>Minimum 2 years of experience in <b>hospitality, guest relations or theme park operations</b>.</li><li>Excellent communication and interpersonal skills.</li><li>Professional appearance with a strong customer-first attitude.</li><li>Ability to handle high-pressure situations with poise.</li><li>Fluent in English (Arabic or additional languages is an advantage).</li><li>Ability to work flexible hours, including weekends and holidays.</li></ul><p><b>Preferred</b></p><ul><li>Previous experience serving VIP or high-profile guests.</li><li>Background in luxury hotels, airlines, theme parks, or premium entertainment venues.</li><li>Strong knowledge of Qatar&rsquo;s hospitality standards and cultural expectations.</li></ul><p>Job Type: Full-time</p><p>Pay: QAR4,050.00 per month</p><p>Application Question(s):</p><ul><li>We'll fill this position on urgent basis, can you join immediately, if then please mention the expected date of Joining...................</li></ul><p>Experience:</p><ul><li>Guest Service / Customer Service in  premium level: 1 year (Required)</li></ul><p>Language:</p><ul><li>Fluent in English and Arabic will be an advantage (Required)</li></ul>

VIP Guest Service Ambassador

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Qatar
</div></div><div><div>Province/City
</div><div>Doha
</div></div><div><div>Hiring Entity
</div><div>Rosewood Doha
</div></div><div><div>Department
</div><div>Rooms - Front Office
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><p><b>Job Summary</b></p>
<p>Responsible for the management of guest history information including merging/purging guest profiles and administration of guest preference and glitches process; and to ensure regular maintenance of the guest history and profile database. To be the link between the guests and all departments at the Hotel prior to arrival, during their stay and after their departure, creating the relationship hospitality at all the time. To ensure the highest level of service experience will be provided during their stay by the whole hotel, anticipating their needs and looking for every opportunity to &ldquo;Wow&rdquo; the guests with uncompromised level of attention to details.</p><br>
<p></p><br>
<p><b>Essential Duties and Responsibilities</b></p><br>
<ul><li>
Ensures that all guest information is handled according to Rosewood Standards.</li><li>
Ensures that the Guest preference forms are duly completed by guests and updated prior to their arrival.</li><li>
Ensures that any information received from the Guest preference form or by any other channel, is correctly dispersed to the relevant departments prior to the guest&rsquo;s arrival as to ensure that all requests are followed through.</li><li>
Ensure challenges or opportunities occurring previous, during or past a guest stay, are methodically recorded in Opera.</li><li>
Contacts guests v&iacute;a Glowing, telephone, e-mail, or in person within the day from the query being received.</li><li>
Ensures that guest and company profiles are updated accurately, correctly and timely in PMS.</li><li>
Notes and follows up on guest preferences and special requests and alerts or trace to respective department is being addressed.</li><li>
Maintains complete knowledge of the Hotel &amp; its services (F&amp;B promotions / Rooms / Special Guest programs and Spa facilities, etc.).</li><li>
Is fully conversant with new promotions, menu changes, scheduled in-house guest activities, daily house counts and expected arrivals and departures including VIP arrivals and their background.</li><li>
Is fully conversant with accommodation features: lay-out, room type, location d&eacute;cor, in room facilities and equipment.</li><li>
Hosts and welcomes all guests in a gracious and polite manner; to have the ability to hold a conversation with the guest in a natural and spontaneous way.</li><li>
Receives all Trust you online guest comments (included but not limited to Trust You surveys, Tripadvisor etc)</li><li>
Fills in each &ldquo;guest profile&rdquo; in Opera PMS with these comments for future stays.</li><li>
Maintains a thorough knowledge of the city to assist guest whenever is required (Restaurants, tourist sites etc) during the pre-calling/ pre-arrival email activity.</li><li>
Pre-calls all transient arriving guests in accordance with pre-calling SOP.</li><li>
Assemble TOP VIPs guest&rsquo;s profiles (Show me you Know me) and distribute across the hotel prior to arrival.</li><li>
Monitors guests&rsquo; birthdays and sends birthday online cards.</li><li>
Prepares the necessary information, reports, and monitors their activities throughout the day.</li><li>
Updates guests&rsquo; preference and relevant information in Opera</li><li>
Extend all efforts to collect guests&rsquo; email address, telephone number and address prior guest&rsquo;s arrivals.</li><li>
Pre research guest&rsquo;s profiles, status and required information in order to personalize their stay.</li><li>
Follow any special guest room decorations and make sure they are properly done.</li><li>
Ensures VIP rooms are pre-checked and inspected. The same will apply to special occasion requests and set ups.</li><li>
Coordinates the preparation and organization of all welcome / welcome back amenities and amenity process for all arriving and in-house guests.</li><li>
Ensures that flower arrangements and/or beverages and/or pastry products are ordered, if necessary or requested, and are placed in guest room in a correct and timely manner.</li><li>
Escort Arriving Guests to their room and conduct rooming as per RD-FO-SOP-011.</li><li>
Ensures that all the departments follow the information provided in traces; guest profile notes and emails are executed.</li><li>
Organizes the execution of the special preferences and amenities to all guests in a timely manner.</li><li>
Ensures that all pertinent information is provided to (future) guests and associates.</li><li>
Ensures that all communication with (future) guests and associates is complete, accurate, engaging and positive.</li><li>
Maintains confidentiality of all guest information.</li><li>
Attends daily briefing and communicates all challenges and successes with the rest of the team.</li><li>
Promptly, accurately and consistently reports all guest complaints and how they were solved.</li><li>
Attends designated meetings.</li><li>
Ensures and emphasizes prompt solutions and reporting of any guest concerns and challenges during the shift. Ensures that any challenges (Guest concerns or associate concerns) are communicated or escalated.</li><li>
Performs all tasks as detailed in daily task list.</li><li>
Maintains cleanliness and tidiness of work area at all times.</li><li>
Participates in related project teams.</li><li>
Positively impacts on the hotel revenue by up-selling techniques and pre-calling arrival activities for guests.</li><li>
100% compliance with all mandatory training.</li><li>
Update the information of VIP arrivals for the next day and prepare the weekly one. To be sent daily around or before noon. Update Rosewood Daily report.</li><li>
Send the amenities catalogues to the guest according to the requests.</li><li>
Ensures each special program is highlighted and recognized. (SAG, Amex, Elite, Expedia, etc.)</li><li>
Ensure that brand standards are adhered to at all times, to ensure successful brand standard audit score.</li><li>
Collect preferences daily and enter into our guest profiles.</li><li>
Ensure Lobby Coverage and perform Lobby Host Duties.</li></ul><br>
<p></p><br>
<p><b>Standard Responsibilities</b></p>
<ul><li>Comply and adhere to the Rosewood company policies.</li><li>
Take on other tasks in addition of the ones stated, in a reasonable framework.</li><li>
Be a &ldquo;Brand Ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.</li><li>
Model the company&rsquo;s culture, vision, mission, and core values at all times.</li><li>
Display hospitality skills when dealing with guests and associates.</li>
Ensure high standards of personal presentation and grooming.<br>
<li>
</li></ul><p></p><br>
<p><b>Confidentiality</b></p>
<p>Whist working at Rosewood Doha, You will have access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and associates, unless otherwise stated.</p><br>
<p></p><br>
<p><b>Health &amp; Safety</b></p><br>
<ul><li>
Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.</li><li>
The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.</li><li>
Report any defects in the building, plant or equipment according to hotel procedure.</li><li>
Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.</li><li>
Attend Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.</li><li>
Be fully conversant with:</li><li>
Regulations</li><li>
Risk Assessments for your department</li><li>
Hotel Fire &amp; Bomb Procedures</li></ul><br>
<p></p><br>
<p><b>Other</b></p>
<ul><li>The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.</li><li>
As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.</li></ul>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div><p>Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city&rsquo;s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world&rsquo;s pinnacle of private luxury living and contemporary style in Qatar.</p></div></div></div></div></div></div>

Guest Relation Agent

<div><b>Additional Information</b><br>
<b>Job Number</b>25179036<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>The Westin Doha Hotel &amp; Spa, Salwa Road, Doha, Qatar, Qatar<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.</p><p><br>
</p><p>No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing globalteam, and <b>become</b> the best version of you.</p></div></div>

Guest Experience Expert (Service Express Agent)

<div><b>Additional Information</b><br>
<b>Job Number</b>25182285<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Marriott Marquis City Center Doha Hotel, Omar Al Mukhtar Street, Area 61, Al Dafna, Street #850, Doha, Qatar, Qatar<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.</p><p><br>
</p><p>No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work,<b> begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.<br>
</p><div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Guest Experience Expert (AYS Agent)

<div><b>Additional Information</b><br>
<b>Job Number</b>25179182<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Marriott Marquis City Center Doha Hotel, Omar Al Mukhtar Street, Area 61, Al Dafna, Street #850, Doha, Qatar, Qatar<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.</p><p><br>
</p><p>No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work,<b> begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.<br>
</p><div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Guest Experience Expert (Guest Relations Agent)

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