caregiver- cna, hha, pca

caregiver. home health aide. Jobs in Boston

caregiver. home health aide.

certified nursing assistants cnas and home health aides hhas Jobs in Boston

patient care assistant (pca) | inpatient medicine | mgh Jobs in Boston

patient care assistant 4bc7c bwh Jobs in Boston

patient care assistant 4bc7c bwh

caregiver cna hha pca

Brigham and Women's Faulkner Hospital

<div>Site: Brigham and Women's Faulkner Hospital, Inc.<p></p><p><br>
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.</p><p></p><p><b><br>
Job Summary</b></p>
Summary<br>
<br>
The Certified Nursing Assistant or Patient Care Assistant (PCA) as we call it, functions as a member of the patient care team, under the direction of the Registered Nurse (RN), and proficiently and consistently performs all aspects of the PCA role. Responsible for supporting the RN with clinical tasks, including but not limited to blood glucose monitoring, completing EKGs, applying simple dressings, using aseptic technique and responding to medical emergency situations utilizing Heartsaver CPR and AED skills. In addition, the PCA is responsible for responding to the needs of patients and family members and taking an active role in the efficient operation of the unit. Assure the practice of the Patient and Family Centered Care Model in an environment that exemplifies best practice. Prior CNA/PCA experience preferred.
<br>
<br>
Grade: 130
<br>
<br>
About Brigham and Women's Faulkner Hospital Brigham and Women&rsquo;s Faulkner Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender identity, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research. Brigham and Women's Faulkner Hospital is a 171- bed non-profit, community teaching hospital located in Jamaica Plain directly across the street from the Arnold Arboretum. Founded in 1900, Brigham and Women's Faulkner Hospital offers comprehensive care in a wide variety of specialties. Brigham and Women&rsquo;s Faulkner Hospital is a designated Magnet hospital by the American Nurses Credentialing Center, a recognition that fewer than nine percent of all US hospitals receive. At Brigham and Women&rsquo;s Faulkner Hospital, we believe that everyone should have the chance to live a healthy life. From creating breakthroughs that have paved the way for treatments around the globe to training the next generation of providers, our patients, and those we may never meet, are at the center of everything we do. If you&rsquo;re looking for more than a career, join Brigham and Women&rsquo;s Faulkner Hospital. Our patients call it better care. Our employees call it home.<p></p><div><div><div><div><div><div><div><p><b><br>
Qualifications</b></p></div></div></div></div></div></div></div>
Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Certified Nursing Assistant/Patient Care Technician [CNA/PCT] - Data Conversion - Various Issuers required and HeartSaver CPR AED - American Heart Association (AHA) required Experience Knowledge, Skills and Abilities - Certified Nursing Assistant or current Nursing Student who has completed Fundamentals of Nursing or equivalent med/surgical clinical rotation. - Staff adheres to all I C.A.R.E. Standards. - Successful completion of an approved nursing assistant training program. - Ability to effectively speak, read and write using the English language. - Ability to pass clinical competency, basic math and reading testing. - Ability to perform basic math calculations and measurements, in order to measure height and weight, intake and output and calorie counts. - Ability to accurately interpret and utilize basic medical terminology and abbreviations. - Ability to enter and retrieve computerized information. - Physical ability to push, transfer, and pull heavy loads throughout assigned shift. - Physical ability to meet core job requirements in accordance with practice setting demands, for the patient populations regularly served. - Effective interpersonal skills to interact appropriately with nursing staff, patients, families/visitors, physicians, and other hospital staff. - Organizational skills to set priorities and efficiently complete assigned work. - Ability to manage stress related to patient care issues, and changing hospital climate and personnel issues.<p></p><div><div><div><div><div><div><div><p><b><br>
Additional Job Details (if applicable)</b></p></div></div></div></div></div></div></div><p></p><div><div><div><div><div><div><div><p><b><br>
Remote Type</b></p></div></div></div></div></div></div></div>
Onsite<p></p><div><div><div><div><div><div><div><p><b><br>
Work Location</b></p></div></div></div></div></div></div></div>
1153 Centre Street<p></p><div><div><div><div><div><div><div><p><b><br>
Scheduled Weekly Hours</b></p></div></div></div></div></div></div></div>
40<p></p><div><div><div><div><div><div><div><p><b><br>
Employee Type</b></p></div></div></div></div></div></div></div>
Regular<p></p><div><div><div><div><div><div><div><p><b><br>
Work Shift</b></p></div></div></div></div></div></div></div>
Evening (United States of America)<p></p><p><b><br>
Pay Range</b></p>
$18.56 - $27.58/Hourly<p></p><p><b><br>
Grade</b></p>
SF1130<br>
<p></p>
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.<p></p><div><div><div><div><div><div><div><p><b><br>
EEO Statement:</b></p></div></div></div></div></div></div></div>
2810 Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran&rsquo;s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.<p></p><h2 class="jobSectionHeader"><b><br>
Mass General Brigham Competency Framework</b></h2><div><div><p>
At Mass General Brigham, our competency framework defines what effective leadership &ldquo;looks like&rdquo; by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p></div></div></div>

Patient Care Assistant II - BWFH

Massachusetts General Hospital

<div>Site: The General Hospital Corporation<p></p><p><br>
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.</p><p></p><p><b><br>
Job Summary</b></p>
$750.00 Sign on Bonus is being offered to eligible new employees hired in our PCA positions.<br>
<br>
Schedule:<br>
Nights (11pm-7am)
<br>
Mandatory weekend shifts every month.<br>
(3x) - 8hr shifts per week<br>
Holiday rotating schedule.<br>
<br>
White 8 is in search of a highly motivated and dedicated individual to join our team as a Patient Care Assistant I (PCA). This individual must be able to provide weekday nights schedule, and coverage on rotating weekends and holidays.<br>
<br>
White 8 is a 27-bed adult general medicine inpatient unit, located in Boston, MA. The unit serves patients from culturally diverse backgrounds and geographic areas that present with acute and complex medical problems. Patients are generally admitted to our unit from the Emergency Department or as a transfer from one of the intensive care units.
<br>
The unit is in search of a highly motivated and dedicated individual to join our team as a Patient Care Assistant (PCA) in White 8.<br>
<br>
What do we have to Offer?<br>
<br>
Weekly pay<br>
<br>
Medical, Dental and Vision insurance.<br>
<br>
Tuition Reimbursement.<br>
<br>
Shift differential for evening, nights, and weekends.<br>
<br>
Generous paid time off. - Subsidized MBTA pass (50% discount).<br>
<br>
Resources for childcare and emergency backup care.<br>
<br>
Hospital paid retirement plan and tax-sheltered annuity plan.<br>
<br>
Employee &ldquo;Perks&rdquo; - enjoy discounts on tickets and passes for everything from ski resorts to museums to sporting events<br>
<br>
Membership to MGB Fitness Center<br>
<br>
Summary<br>
Working under the direction of licensed personnel, assists patients with activities of daily living tasks such as bathing, dressing, and eating. Also assists with taking patients' temperature, blood pressure, pulse, and respiration.<br>
<br>
Does this position require Patient Care?
<br>
Yes<br>
<br>
Essential Functions<br>
Performs vital signs, weights/heights, intakes, and outputs with accuracy and within established time frame and/or as requested.
<br>
<ul><li>Completes all documentation in the medical record as required.
</li><li>Interacts with patients and their families effectively.
</li><li>Helps patients with a number of basic hygiene tasks. This may include bathing and dressing patients, helping them use the toilet if needed, and feeding them.
</li><li>Assist with helping patients turn and reposition themselves in bed as needed and help them move between the bed and a wheelchair if they use one.
</li><li>Listens to any health concerns patients may have and report those concerns to the nurses.</li></ul><p></p><div><div><div><div><div><div><div><p><b><br>
Qualifications</b></p></div></div></div></div></div></div></div><p>
Education<br>
High School Diploma or Equivalent preferred<br>
<br>
Can this role accept experience in lieu of a degree?<br>
No<br>
<br>
Licenses and Credentials<br>
Basic Life Support [BLS]</p><p>
Certified Medical Assistant [National Certification]</p><div>
Nursing Assistant/Patient Care Technician [National Certification]<br>
<br>
Experience<br>
Experience working in patient care/elder care 0-1 year preferred<br>
<br>
Knowledge, Skills and Abilities<br>
<ul><li>Ability to understand and follow written and oral instructions.</li><li>Knowledge of medical terminology.</li><li>Strong patient/customer service skills.</li><li>Ability to lift up to 35 pounds.</li><li>Proficient in computer skills to work efficiently with electronic medical records.</li></ul></div><p></p><p><b><br>
Additional Job Details (if applicable)</b></p><p></p><div><div><div><div><div><div><div><p><b><br>
Remote Type</b></p></div></div></div></div></div></div></div>
Onsite<p></p><div><div><div><div><div><div><div><p><b><br>
Work Location</b></p></div></div></div></div></div></div></div>
55 Fruit Street<p></p><div><div><div><div><div><div><div><p><b><br>
Scheduled Weekly Hours</b></p></div></div></div></div></div></div></div>
24<p></p><div><div><div><div><div><div><div><p><b><br>
Employee Type</b></p></div></div></div></div></div></div></div>
Regular<p></p><div><div><div><div><div><div><div><p><b><br>
Work Shift</b></p></div></div></div></div></div></div></div>
Night (United States of America)<p></p><p><b><br>
Pay Range</b></p>
$20.58 - $26.58/Hourly<p></p><p><b><br>
Grade</b></p>
3<br>
<p></p>
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.<p></p><div><div><div><div><div><div><div><p><b><br>
EEO Statement:</b></p></div></div></div></div></div></div></div>
1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran&rsquo;s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.<p></p><h2 class="jobSectionHeader"><b><br>
Mass General Brigham Competency Framework</b></h2><div><div><p>
At Mass General Brigham, our competency framework defines what effective leadership &ldquo;looks like&rdquo; by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p></div></div></div>

Patient Care Assistant (PCA) | Inpatient Medicine | MGH

Beth Israel Lahey Health

Boston, MA &bull; Beth Israel Deaconess Medical Center &bull; Full-time &bull; Rotating
<br><div><p><b>When you join the growing BILH team, you're not just taking a job, you&rsquo;re making a difference in people&rsquo;s lives.</b></p>
<p></p>
<p>Job Summary: The OR Attendant reports to the Perioperative Manager. This position is responsible for providing a wide variety of duties including; assisting with transport of patients independently transporting patients, assisting with positioning of patients, monitoring equipment and supply par levels, restocking, cleaning and set-up of patient bays and retrieval of beds.&lt;br&gt;&lt;br&gt;</p>
<p></p>
<p><b>Job Description:</b></p>
<p><b>
Essential Responsibilities:
</b></p><div><ul><li>Communicates with patients/families, management and members of the healthcare team clearly and courteously. Helps to facilitate a cooperative and positive work environment. Cross-covers for UCO during absences (PACU only).</li></ul>
<ul><li>Transports patients as directed, maintaining a conscious regard for their comfort and safety. Assists nurse in patient care by lifting and positioning patients. May assist with other patient care tasks, as directed, (i.e. preps).</li></ul>
<ul><li>Provides assistance to nursing staff during patient admission/discharge by anticipating needs, i.e. infusion pumps, Baer Hugger, PCA/Epidural pumps, monitors, oxygen tanks, setting up stretchers/beds with oxygen tank and mask, IV pole, pillow, blanket. Transports patients to and from inpatient units with assistance or independently.</li></ul>
<ul><li>Accompanies outpatients to lobby and waits with then until their transportation arrives. Assists them into their vehicle (PACU only). Transports patients to other parts of the hospital as required. Picks up and delivers medications/specimens as directed. Obtains or returns blood products to/from Blood Bank as directed.</li></ul>
<ul><li>Cleans patients&rsquo; equipment including: monitors, cables and specialty equipment. Assists in manpower support for moves, special set-ups and any other occasion when a larger than normal group is needed. Restocking of supplies on unit including bedside cards, infusion, epidural, and PCA pumps from the distribution center. Stocks warmers with blankets, solutions. Stocks pods, cleaning supplies.</li></ul>
</div>
<p><b>Required Qualifications:</b></p>
<div>
<ul><li>High School diploma or GED required .</li></ul>
<ul><li>0-1 years related work experience required.</li></ul>
<ul><li>Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.</li></ul>
</div>
<p><b>Competencies:</b></p>
<div>
<ul><li><b>Written Communications:</b>Ability to communicate clearly and effectively in written English with internal and external customers.</li></ul>
<ul><li><b>Oral Communications:</b>Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.</li></ul>
<ul><li><b>Knowledge:</b>Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.</li></ul>
<ul><li><b>Team Work:</b>Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.</li></ul>
<ul><li><b>Customer Service:</b>Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.</li></ul>
</div>
<p><b>Physical Nature of the Job:</b><br>
Very Heavy work: Exerting in excess of 100 pounds of force occasionally and/or 50 pounds of force continually. Employee is physically active in all elements of the job.</p><br>
<p></p>
<p></p>
<p><b>Pay Range:
</b></p><p>$20.50 &ndash; $27.59</p>
<p>
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.</p>
<p></p>
<h2 class="jobSectionHeader"><b>As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.</b></h2>
<p></p>
<h2 class="jobSectionHeader"><b>More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.</b></h2>
<p></p>
<h2 class="jobSectionHeader"><b>Equal Opportunity Employer/Veterans/Disabled</b></h2></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>Job details</b></h3>
<ul><li><div><b>Employment:</b> Full-time</div></li>
<li><div><b>Hours/Week:</b> 40</div></li>
<li><div><b>Shift:</b> Rotating</div></li>
<li><div><b>Category:</b> Surgical Services</div></li>
<li><div><b>Pay Range:</b> $20.50 - $27.59</div></li>
<li><div><b>FLSA:</b> Non-Exempt</div></li>
<li><div><b>Req ID:</b> JR97492</div></li></ul></div>

OR Attendant

Modus Closing

<div><div><p>At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we&rsquo;re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.</p></div><p>
We&rsquo;re seeking a Staff Product Manager to own differentiating consumer experiences that drive company-level growth for the largest real estate brokerage in the U.S. As part of the consumer growth team, you&rsquo;ll be on the forefront of company strategy to show the world what sets Compass apart throughout the product. We&rsquo;re seeking a visionary, strategic thinker with big dreams and pragmatic decision-making who can bring the Compass mission to the consumer experience.</p>
<p><b>
At Compass You Will:</b></p>
<ul>
<li>Translate the Compass mission into a visionary roadmap that drives incremental business growth</li>
<li>Develop and execute on the product strategy and roadmap, leading the full product lifecycle from ideation through development to launch</li>
<li>Understand Compass&rsquo; strategic and competitive position, leading your team to deliver products that are recognized as best in the industry</li>
<li>Partner closely with and influence senior leadership across the company to contribute to strategic priorities and initiatives</li>
<li>Work with agents, product marketing, support, and key internal stakeholders to carefully understand and analyze user needs, turning those into a product strategy, roadmap, and detailed specifications</li>
<li>Using detailed specifications as your foundation, collaborate with engineering and design leaders, driving accountability to ship features that are highly usable, and loved by our customers and staff</li>
<li>Lead quarterly and ongoing planning processes in partnership with engineering, ensuring alignment on priorities and delivery goals</li>
<li>Establish success frameworks and robust analytical capabilities to guide efforts with data driven and competitive insights</li>
<li>Cultivate a positive team culture that encourages collaboration, creativity, and innovation, fostering an environment where diverse perspectives are valued and respected</li>
</ul>
<p><b>What We Look For:</b></p>
<ul>
<li>8+ years of product experience on a large-scale consumer marketplace</li>
<li>Track record of delivering 0 to 1 products that move the needle for the business</li>
<li>Real estate industry expertise, strongly preferred</li>
<li>Strong technical foundations, either from academic, engineering, or hands-on product development experience, with an ability to assess and contribute to engineering discussions related to a product</li>
<li>Ability to effectively gather and prioritize user requirements from disparate sources, going beyond user requests to get to key needs, and the ability to rationalize across and resolve stakeholder differences</li>
<li>Strong consensus and relationship-building skills, with experience marshaling resources across different functions of an organization</li>
<li>Demonstrated ability to develop inspiring, multi-year product vision that is aligned with business strategies</li>
<li>Ability to thrive and adapt in a fast-paced, high-growth, and rapidly changing environment, bringing clarity to ambiguity</li>
<li>Strategic product thinker who can examine the changing landscape and use that information to define product strategy and prioritize the problems to solve</li>
<li>Excellent written and verbal communication skills that allows you to influence other teams, create clarity, and drive focus on complex problems</li>
</ul>
<p><b>Compensation: </b>The base pay range for this position is $189,000-$210,600; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.</p><div><div>
<p><b>
Perks that You Need to Know About:</b></p>
<p>
Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.</p></div><br>
<div></div>
<div><b>Do your best work, be your authentic self.</b></div>
<div>At Compass, we believe that everyone deserves to find their place in the world &mdash; a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to <div>diversity, equity, inclusion,</div> growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.</div></div></div><div></div>

Staff Product Manager

Humana

<div><h1 class="jobSectionHeader"><b>Become a part of our caring community</b><br>
</h1>
The Senior Problem, Incident and Event Management Engineer facilitates the coordination and restoration of services impacting key technology platforms and applications. This role serves as a central point of contact for high-priority incidents, driving timely resolution while minimizing business impact. The position requires advanced analytical skills to evaluate complex issues, along with the ability to coordinate cross-functional teams and manage notifications across technical, business, and leadership stakeholders.<p></p><p>
The Senior Problem, Incident and Event Management Engineer is responsible for managing the full lifecycle of incidents from detection through resolution. This role requires strong leadership, decision-making, and communication skills to effectively manage high-pressure situations with minimal oversight.</p><p></p><p>
Key responsibilities include:</p><ul><li>
Coordinating incident resolution in partnership with the Restoration Lead to drive technical teams toward rapid service recovery</li><li>
Making incident prioritization decisions based on the Enterprise Priority Matrix</li><li>
Communicating timely, clear, and actionable updates to enterprise stakeholders, including business and technical leadership</li><li>
Preparing and distributing post-incident summaries, and executive-level notifications</li><li>
Escalating issues appropriately and ensuring accountability across support teams and vendors</li><li>
Partnering with Problem Management to ensure incidents with recurring patterns are addressed structurally</li><li>
Identifying trends and recommending improvements to tools, processes, and operational practices</li><li>
Supporting continuous improvement initiatives, including automation and process optimization</li><li>
Participating in on-call or escalation rotations for off-hours incident support</li></ul><h1 class="jobSectionHeader"><br>
<b>
Use your skills to make an impact</b><br>
<b>
</b></h1><p><b>Required Qualifications</b></p><ul><li>
2+ years of Incident Management experience</li><li>
Ability to lead cross-functional teams under pressure</li><li>
Previous experience in the healthcare industry</li><li>
Experience sending notifications to business, technical and executive stakeholders</li><li>
Experience with ITSM tools such as ServiceNow</li><li>
Strong analytical and problem-solving capabilities</li></ul><p></p><p><b>
Preferred Qualifications</b></p><ul><li>
ITIL v5 certification</li></ul><p></p><p><b>
Additional Info:
</b></p><p>To ensure Home or Hybrid Home/Office employees&rsquo; ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:<br>
<br>
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.<br>
Satellite, cellular and microwave connection can be used only if approved by leadership.<br>
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.<br>
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.<br>
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.</p><p></p>
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.<p></p><p><b>
Scheduled Weekly Hours</b></p><p></p>
40<p></p><p><b>
Pay Range</b></p>
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.<br>
<p></p>
$89,000 - $121,400 per year<br>
<p></p>
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.<p></p><p><b>
Description of Benefits</b></p>
Humana, Inc. and its affiliated subsidiaries (collectively, &ldquo;Humana&rdquo;) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.<p></p><h1 class="jobSectionHeader"><b><br>
About us</b><br>
</h1>
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health &ndash; delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.<p></p><p><br>
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<b>Equal Opportunity Employer</b></p><p></p><p>
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.</p></div>

Senior Problem, Incident and Event Management Engineer

<div><h1 class="jobSectionHeader"><b>Become a part of our caring community</b><br>
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The Associate Director, Edge Security &amp; Traffic Management is responsible for leading the design, build, and operation of enterprise traffic management platforms that enable secure connectivity, high availability, and modern application delivery across corporate and subsidiary environments.<br>
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This role oversees External Global Traffic Management (Akamai), Internal GTM (Citrix NetScaler and F5), and Local Traffic Management solutions across on-premises and cloud platforms (Azure Application Gateway, GCP ILB/ELB), as well as Edge Security tooling including Akamai AAP and F5 Shape Botnet protection.<br>
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The Associate Director provides both strategic and operational leadership to ensure these platforms operate reliably at scale while advancing modernization, standardization, and the maturity of a hybrid Agile delivery model. This role is accountable for delivering consistent solution designs, improving user experience, and curating supported enterprise architectural patterns to reduce operational friction and team churn.<p></p><p>
The Associate Director, Edge Security &amp; Traffic Management leads a multi-disciplinary engineering and operations organization responsible for enterprise-scale traffic management capabilities. These platforms form the backbone of multi-region application connectivity and operate alongside web application firewall (WAF), bot protection, and network security controls to ensure secure access, application hardening, and availability across internal systems, cloud environments, and external internet-facing resources.</p><p><br>
This role is responsible for driving consistent execution, improving platform resilience, and advancing modernization initiatives across traffic management and edge security tools.</p><p><br>
The Associate Director oversees a skilled team with a focus on enterprise-class maturity, including clear separation of engineering and operations responsibilities to optimize delivery cycles. This includes enhancing an established SAFe Agile model to ensure sustained delivery while mitigating burnout. The role also curates a standardized set of approved templates and patterns for traffic management, ensuring a secure-by-design, scalable, and repeatable solutioning approach.</p><h1 class="jobSectionHeader"><b><br>
Use your skills to make an impact</b><br>
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</b></h1><p><b>Key Responsibilities</b></p><ul><li>
Provide leadership for engineering and operations teams responsible for enterprise load balancing, traffic management and gateway services, and edge integrations</li><li>
Own the strategy, roadmap, and operational performance of Secure Edge platforms enabling resilient, hardened connectivity</li><li>
Ensure high availability, performance, and resiliency of services governing enterprise traffic and user access across on-premises and cloud environments</li><li>
Drive modernization initiatives, including on-premises standardization, optimization of cloud-delivered global traffic services, and integration of native cloud gateways</li><li>
Establish and maintain consistent policies, standards, and architectural patterns across corporate and subsidiary environments</li><li>
Oversee operational metrics, service health monitoring, incident response, and continuous improvement efforts</li><li>
Manage budgets and resource allocation across associates, contractors, and supporting services</li><li>
Develop and mentor senior technical leaders while building and sustaining high-performing engineering teams</li></ul><p><b><br>
Required Qualifications</b></p><ul><li>
Bachelor&rsquo;s degree or equivalent practical experience</li><li>
6+ years of experience in load balancing, infrastructure security, or related technical domains</li><li>
2+ years of experience leading and managing technical teams</li><li>
Demonstrated experience developing engineers and operations staff into clearly defined roles and career paths</li><li>
Hands-on experience operating and scaling enterprise traffic management platforms</li><li>
Experience with F5 BIG-IP and Citrix NetScaler platforms</li><li>
Strong understanding of load balancing principles, architectures, and design patterns</li><li>
Experience operating in highly regulated environments and supporting audit and compliance requirements</li><li>
Ability to align vendor strategy with enterprise standards and provide long-term technical direction</li><li>
Proven ability to partner across the enterprise to build trusted relationships, influence outcomes, and establish clear boundaries</li></ul><p><b><br>
Preferred Qualifications</b></p><ul><li>
Experience with WAF, DDoS, and bot mitigation security controls</li><li>
Experience driving modern traffic management solutions for multi-region, cloud-hosted applications (e.g., Azure Application Gateway, Akamai GTM)</li><li>
Strong understanding of network traffic flows and application delivery patterns</li><li>
Demonstrated success leading cross-functional initiatives within large, matrixed organizations</li><li>
Prior experience in healthcare, financial services, or other highly regulated industries</li></ul><p></p>
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.<p></p><p><b>
Scheduled Weekly Hours</b></p><p></p>
40<p></p><p><b>
Pay Range</b></p>
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.<br>
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$156,600 - $215,400 per year<br>
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This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.<p></p><p><b>
Description of Benefits</b></p>
Humana, Inc. and its affiliated subsidiaries (collectively, &ldquo;Humana&rdquo;) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.<p></p><h1 class="jobSectionHeader"><b><br>
About us</b><br>
</h1>
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health &ndash; delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.<p></p><p><br>
<br>
<b>Equal Opportunity Employer</b></p><p></p><p>
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.</p></div>

Associate Director, Edge Security & Traffic Management