case manager

program specialist

care liaison manager - rn required Jobs in Indianapolis

care liaison manager - rn required

case management specialist - lifecare Jobs in Indianapolis

case management specialist - lifecare

case manager - fort wayne, in Jobs in Indianapolis

case manager - fort wayne, in

case manager and outreach liaison

The Columbus Organization

<div><div><div><div><div><div><b>About Us</b></div></div><div><div><div><div><br>
The Columbus Organization is a nationally recognized provider of behavioral health and case management services for individuals with intellectual and developmental disabilities. Our team is committed to providing person-centered services that promote dignity, independence, and community integration.</div></div></div></div></div></div></div><p></p><div><div><div><div><div><b><br>
Location</b></div></div><div><div><div><div><br>
This position is for Fort Wayne Indiana. Must be able to cover Allen County</div></div></div></div></div></div></div><p></p><div><div><div><div><b><br>
Summary of position</b></div></div><div><div><div><div><br>
The Indiana Case Manager serves as the primary coordinator of services for individuals with intellectual and/or developmental disabilities (I/DD), ensuring access to needed waiver, Medicaid State Plan, and community-based supports. This role operates within a person-centered framework, advocating for individuals to achieve meaningful life outcomes while ensuring compliance with Indiana DDRS, BQIS, and organizational standards.</div></div></div></div></div><div></div><div><div><div><b><br>
Essential Functions</b></div></div><div><div><div><div><ul><li><b><br>
Serve as Primary Liaison:</b> Build and maintain collaborative relationships with waiver participants, families, guardians, providers, state agencies (DDRS/BQIS), and community partners.</li></ul></div><div><ul><li><b><br>
Ensure Compliance &amp; Confidentiality:</b> Adhere to HIPAA, state regulations, and Columbus Community Services policies while maintaining the integrity and confidentiality of all records.</li></ul></div><div><ul><li><b><br>
Develop Person-Centered Plans (PCISP):</b> Facilitate the creation of strengths-based, person-centered Individualized Support Plans aligned with the individual&rsquo;s goals and vision for a meaningful life.</li></ul></div><div><ul><li><b><br>
Conduct Annual Planning &amp; Assessments:</b> Complete all required annual activities, including PCISP updates, budget development, and Level of Care determinations (LOCSI).</li></ul></div><div><ul><li><b><br>
Facilitate Individual Support Team (IST) Meetings:</b> Convene and lead IST meetings at least semi-annually, ensuring participation from the individual and authorized representatives.</li></ul></div><div><ul><li><b><br>
Perform Required Face-to-Face Visits:</b> Conduct in-person visits as required, including at least one annual in-home visit and unannounced visits when applicable for provider-owned or controlled settings (POCOS).</li></ul></div><div><ul><li><b><br>
Ensure Ongoing Engagement (90-Day Standard):</b> Maintain contact through visits or meetings at least every 90 days to ensure consistent oversight and relationship development.</li></ul></div><div><ul><li><b><br>
Monitor Service Delivery &amp; Utilization:</b> Evaluate services through visits, calls, and meetings to ensure alignment with the PCISP and authorized supports.</li></ul></div><div><ul><li><b><br>
Promote Health, Safety &amp; Risk Mitigation:</b> Identify, assess, and address risks to ensure the individual&rsquo;s health, safety, and well-being.</li></ul></div><div><ul><li><b><br>
Evaluate Outcomes &amp; Satisfaction:</b> Monitor individual satisfaction and service effectiveness; support quality improvement and standardized surveys.</li></ul></div><div><ul><li><b><br>
Maintain Accurate Documentation:</b> Complete case notes and document all encounters within required timelines (minimum monthly contact; documentation within 7 days).</li></ul></div><div><ul><li><b><br>
Complete Monitoring &amp; Compliance Activities:</b> Execute monitoring checklists, post-meeting documentation, and required follow-up within established timelines.</li></ul></div><div><ul><li><b><br>
Manage Incident Reporting:</b> Complete, submit, and track incident reports in accordance with BQIS requirements and ensure proper communication to all stakeholders.</li></ul></div><div><ul><li><b><br>
Disseminate Required Information:</b> Share PCISPs, Service Authorizations, Notices of Action, and incident reports with individuals, families, and IST members.</li></ul></div><div><ul><li><b><br>
Support Resource Navigation &amp; Community Integration:</b> Advocate for participants, connect them to services across funding sources, strengthen natural supports, and conduct community outreach to increase awareness of available services.</li></ul></div></div></div></div></div><div></div><div><div><div><b><br>
Position Requirements</b></div></div><div><div><div><div><div><br>
<ul><li>
Must meet one (1) of the following:</li></ul><div><ul><li>
Bachelor&rsquo;s degree in a human services-related field from an accredited institution, including: Social Work, Psychology, Sociology, Counseling, Gerontology, Nursing, Special Education, Rehabilitation, or a closely related discipline; or</li><li>
Bachelor&rsquo;s degree in any field plus at least one (1) year of full-time, direct experience working with individuals with intellectual and/or developmental disabilities; or</li><li>
Licensed/Registered Nurse (RN) with at least one (1) year of experience in a human services setting; or</li><li>
In lieu of a bachelor&rsquo;s degree, a minimum of four (4) years of relevant experience in human services, social services, or a related field, including at least one (1) year of direct experience supporting individuals with intellectual and/or developmental disabilities</li></ul></div></div></div><div><br>
<ul><li>
Demonstrated initiative, accountability, and ability to work independently.</li></ul></div><div><br>
<ul><li>
Strong interpersonal and relationship-building skills.</li></ul></div><div><br>
<ul><li>
Commitment to person-centered practices and advocacy</li></ul></div><div><br>
<ul><li>
Ability to travel as required for in-home visits, provider meetings, and community-based work</li></ul></div><div><br>
<ul><li>
Valid state driver&rsquo;s license required</li></ul></div><div><br>
<ul><li>
Must maintain current automobile insurance and reliable access to a personal vehicle</li></ul></div><div><br>
<ul><li>
Must reside within the assigned service territory (exceptions may be made based on business needs)</li></ul></div></div></div></div></div><div></div><div><div><div><b><br>
Skills, Knowledge &amp; Abilities</b></div></div><div><div><div><div><br>
<ul><li>
Proficiency in Microsoft Office 365 (Outlook, Word, Excel, Teams) and case management/documentation systems</li></ul></div><div><br>
<ul><li>
Knowledge of person-centered planning, case management practices, and professional documentation standards</li></ul></div><div><br>
<ul><li>
Ability to interpret and apply policies, procedures, and state regulations accurately</li></ul></div><div><br>
<ul><li>
Strong analytical skills to assess situations, evaluate data, and determine appropriate actions</li></ul></div><div><br>
<ul><li>
Ability to identify issues, collect and analyze information, and draw valid conclusions</li></ul></div><div><br>
<ul><li>
Skill in explaining rules, regulations, and services clearly to individuals, families, and stakeholders</li></ul></div><div><br>
<ul><li>
Advanced written communication skills, including report writing, case notes, and professional correspondence</li></ul></div><div><br>
<ul><li>
Effective presentation and verbal communication skills with the ability to engage individuals, families, providers, and interdisciplinary teams</li></ul></div></div></div></div></div><div></div><div><div><div><b><br>
Travel/Work Environment</b></div></div><div><div><div><div><br>
<ul><li>
Combination of remote, in-office, and community-based work settings</li></ul></div><div><br>
<ul><li>
Frequent local travel required</li></ul></div><div><br>
<ul><li>
Occasional evening and weekend work may be required as job duties demand.</li></ul></div></div></div></div></div><div></div><div><div><div><div><div><b><br>
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.</b></div></div></div></div></div><div></div><div><div><div><b><br>
AAP/EEO Statement</b></div></div><div><div><div><div><div><br>
The Columbus Organization provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, The Columbus Organization complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</div><div></div><div><br>
The Columbus Organization expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of The Columbus Organization&rsquo;s employees to perform their job duties may result in discipline up to and including discharge.</div></div></div></div></div></div></div></div><div></div>

Case Manager - Fort Wayne, IN

<p></p><div><div><div><div><div><div><b>About Us</b></div></div><div><div><div><div><br>
The Columbus Organization is a nationally recognized provider of behavioral health and case management services for individuals with intellectual and developmental disabilities. Our team is committed to providing person-centered services that promote dignity, independence, and community integration.</div></div></div></div></div></div></div><p></p><div><div><div><div><div><b><br>
Location</b></div></div><div><div><div><div><br>
This position is for Brownstown, Indiana. Must be able to cover Jackson County.</div></div></div></div></div></div></div><p></p><div><div><div><div><b><br>
Summary of position</b></div></div><div><div><div><div><br>
The Indiana Case Manager serves as the primary coordinator of services for individuals with intellectual and/or developmental disabilities (I/DD), ensuring access to needed waiver, Medicaid State Plan, and community-based supports. This role operates within a person-centered framework, advocating for individuals to achieve meaningful life outcomes while ensuring compliance with Indiana DDRS, BQIS, and organizational standards.</div></div></div></div></div><div></div><div><div><div><b><br>
Essential Functions</b></div></div><div><div><div><div><ul><li><b><br>
Serve as Primary Liaison:</b> Build and maintain collaborative relationships with waiver participants, families, guardians, providers, state agencies (DDRS/BQIS), and community partners.</li></ul></div><div><ul><li><b><br>
Ensure Compliance &amp; Confidentiality:</b> Adhere to HIPAA, state regulations, and Columbus Community Services policies while maintaining the integrity and confidentiality of all records.</li></ul></div><div><ul><li><b><br>
Develop Person-Centered Plans (PCISP):</b> Facilitate the creation of strengths-based, person-centered Individualized Support Plans aligned with the individual&rsquo;s goals and vision for a meaningful life.</li></ul></div><div><ul><li><b><br>
Conduct Annual Planning &amp; Assessments:</b> Complete all required annual activities, including PCISP updates, budget development, and Level of Care determinations (LOCSI).</li></ul></div><div><ul><li><b><br>
Facilitate Individual Support Team (IST) Meetings:</b> Convene and lead IST meetings at least semi-annually, ensuring participation from the individual and authorized representatives.</li></ul></div><div><ul><li><b><br>
Perform Required Face-to-Face Visits:</b> Conduct in-person visits as required, including at least one annual in-home visit and unannounced visits when applicable for provider-owned or controlled settings (POCOS).</li></ul></div><div><ul><li><b><br>
Ensure Ongoing Engagement (90-Day Standard):</b> Maintain contact through visits or meetings at least every 90 days to ensure consistent oversight and relationship development.</li></ul></div><div><ul><li><b><br>
Monitor Service Delivery &amp; Utilization:</b> Evaluate services through visits, calls, and meetings to ensure alignment with the PCISP and authorized supports.</li></ul></div><div><ul><li><b><br>
Promote Health, Safety &amp; Risk Mitigation:</b> Identify, assess, and address risks to ensure the individual&rsquo;s health, safety, and well-being.</li></ul></div><div><ul><li><b><br>
Evaluate Outcomes &amp; Satisfaction:</b> Monitor individual satisfaction and service effectiveness; support quality improvement and standardized surveys.</li></ul></div><div><ul><li><b><br>
Maintain Accurate Documentation:</b> Complete case notes and document all encounters within required timelines (minimum monthly contact; documentation within 7 days).</li></ul></div><div><ul><li><b><br>
Complete Monitoring &amp; Compliance Activities:</b> Execute monitoring checklists, post-meeting documentation, and required follow-up within established timelines.</li></ul></div><div><ul><li><b><br>
Manage Incident Reporting:</b> Complete, submit, and track incident reports in accordance with BQIS requirements and ensure proper communication to all stakeholders.</li></ul></div><div><ul><li><b><br>
Disseminate Required Information:</b> Share PCISPs, Service Authorizations, Notices of Action, and incident reports with individuals, families, and IST members.</li></ul></div><div><ul><li><b><br>
Support Resource Navigation &amp; Community Integration:</b> Advocate for participants, connect them to services across funding sources, strengthen natural supports, and conduct community outreach to increase awareness of available services.</li></ul></div></div></div></div></div><div></div><div><div><div><b><br>
Position Requirements</b></div></div><div><div><div><div><div><br>
<ul><li>
Must meet one (1) of the following:</li></ul><div><ul><li>
Bachelor&rsquo;s degree in a human services-related field from an accredited institution, including: Social Work, Psychology, Sociology, Counseling, Gerontology, Nursing, Special Education, Rehabilitation, or a closely related discipline; or</li><li>
Bachelor&rsquo;s degree in any field plus at least one (1) year of full-time, direct experience working with individuals with intellectual and/or developmental disabilities; or</li><li>
Licensed/Registered Nurse (RN) with at least one (1) year of experience in a human services setting; or</li><li>
In lieu of a bachelor&rsquo;s degree, a minimum of four (4) years of relevant experience in human services, social services, or a related field, including at least one (1) year of direct experience supporting individuals with intellectual and/or developmental disabilities</li></ul></div></div></div><div><br>
<ul><li>
Demonstrated initiative, accountability, and ability to work independently.</li></ul></div><div><br>
<ul><li>
Strong interpersonal and relationship-building skills.</li></ul></div><div><br>
<ul><li>
Commitment to person-centered practices and advocacy</li></ul></div><div><br>
<ul><li>
Ability to travel as required for in-home visits, provider meetings, and community-based work</li></ul></div><div><br>
<ul><li>
Valid state driver&rsquo;s license required</li></ul></div><div><br>
<ul><li>
Must maintain current automobile insurance and reliable access to a personal vehicle</li></ul></div><div><br>
<ul><li>
Must reside within the assigned service territory (exceptions may be made based on business needs)</li></ul></div></div></div></div></div><div></div><div><div><div><b><br>
Skills, Knowledge &amp; Abilities</b></div></div><div><div><div><div><br>
<ul><li>
Proficiency in Microsoft Office 365 (Outlook, Word, Excel, Teams) and case management/documentation systems</li></ul></div><div><br>
<ul><li>
Knowledge of person-centered planning, case management practices, and professional documentation standards</li></ul></div><div><br>
<ul><li>
Ability to interpret and apply policies, procedures, and state regulations accurately</li></ul></div><div><br>
<ul><li>
Strong analytical skills to assess situations, evaluate data, and determine appropriate actions</li></ul></div><div><br>
<ul><li>
Ability to identify issues, collect and analyze information, and draw valid conclusions</li></ul></div><div><br>
<ul><li>
Skill in explaining rules, regulations, and services clearly to individuals, families, and stakeholders</li></ul></div><div><br>
<ul><li>
Advanced written communication skills, including report writing, case notes, and professional correspondence</li></ul></div><div><br>
<ul><li>
Effective presentation and verbal communication skills with the ability to engage individuals, families, providers, and interdisciplinary teams</li></ul></div></div></div></div></div><div></div><div><div><div><b><br>
Travel/Work Environment</b></div></div><div><div><div><div><br>
<ul><li>
Combination of remote, in-office, and community-based work settings</li></ul></div><div><br>
<ul><li>
Frequent local travel required</li></ul></div><div><br>
<ul><li>
Occasional evening and weekend work may be required as job duties demand.</li></ul></div></div></div></div></div><div></div><div><div><div><div><div><b><br>
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.</b></div></div></div></div></div><div></div><div><div><div><b><br>
AAP/EEO Statement</b></div></div><div><div><div><div><div><br>
The Columbus Organization provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, The Columbus Organization complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</div><div></div><div><br>
The Columbus Organization expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of The Columbus Organization&rsquo;s employees to perform their job duties may result in discipline up to and including discharge.</div></div></div></div></div></div></div></div><p></p>

Case Manager - Brownstown, IN

<p></p><div><div><div><div><div><div><b>About Us</b></div></div><div><div><div><div><br>
The Columbus Organization is a nationally recognized provider of behavioral health and case management services for individuals with intellectual and developmental disabilities. Our team is committed to providing person-centered services that promote dignity, independence, and community integration.</div></div></div></div></div></div></div><p></p><div><div><div><div><div><b><br>
Location</b></div></div><div><div><div><div><br>
This position is for North Vernon Indiana. Must be able to cover Jennings County</div></div></div></div></div></div></div><p></p><div><div><div><div><b><br>
Summary of position</b></div></div><div><div><div><div><br>
The Indiana Case Manager serves as the primary coordinator of services for individuals with intellectual and/or developmental disabilities (I/DD), ensuring access to needed waiver, Medicaid State Plan, and community-based supports. This role operates within a person-centered framework, advocating for individuals to achieve meaningful life outcomes while ensuring compliance with Indiana DDRS, BQIS, and organizational standards.</div></div></div></div></div><div></div><div><div><div><b><br>
Essential Functions</b></div></div><div><div><div><div><ul><li><b><br>
Serve as Primary Liaison:</b> Build and maintain collaborative relationships with waiver participants, families, guardians, providers, state agencies (DDRS/BQIS), and community partners.</li></ul></div><div><ul><li><b><br>
Ensure Compliance &amp; Confidentiality:</b> Adhere to HIPAA, state regulations, and Columbus Community Services policies while maintaining the integrity and confidentiality of all records.</li></ul></div><div><ul><li><b><br>
Develop Person-Centered Plans (PCISP):</b> Facilitate the creation of strengths-based, person-centered Individualized Support Plans aligned with the individual&rsquo;s goals and vision for a meaningful life.</li></ul></div><div><ul><li><b><br>
Conduct Annual Planning &amp; Assessments:</b> Complete all required annual activities, including PCISP updates, budget development, and Level of Care determinations (LOCSI).</li></ul></div><div><ul><li><b><br>
Facilitate Individual Support Team (IST) Meetings:</b> Convene and lead IST meetings at least semi-annually, ensuring participation from the individual and authorized representatives.</li></ul></div><div><ul><li><b><br>
Perform Required Face-to-Face Visits:</b> Conduct in-person visits as required, including at least one annual in-home visit and unannounced visits when applicable for provider-owned or controlled settings (POCOS).</li></ul></div><div><ul><li><b><br>
Ensure Ongoing Engagement (90-Day Standard):</b> Maintain contact through visits or meetings at least every 90 days to ensure consistent oversight and relationship development.</li></ul></div><div><ul><li><b><br>
Monitor Service Delivery &amp; Utilization:</b> Evaluate services through visits, calls, and meetings to ensure alignment with the PCISP and authorized supports.</li></ul></div><div><ul><li><b><br>
Promote Health, Safety &amp; Risk Mitigation:</b> Identify, assess, and address risks to ensure the individual&rsquo;s health, safety, and well-being.</li></ul></div><div><ul><li><b><br>
Evaluate Outcomes &amp; Satisfaction:</b> Monitor individual satisfaction and service effectiveness; support quality improvement and standardized surveys.</li></ul></div><div><ul><li><b><br>
Maintain Accurate Documentation:</b> Complete case notes and document all encounters within required timelines (minimum monthly contact; documentation within 7 days).</li></ul></div><div><ul><li><b><br>
Complete Monitoring &amp; Compliance Activities:</b> Execute monitoring checklists, post-meeting documentation, and required follow-up within established timelines.</li></ul></div><div><ul><li><b><br>
Manage Incident Reporting:</b> Complete, submit, and track incident reports in accordance with BQIS requirements and ensure proper communication to all stakeholders.</li></ul></div><div><ul><li><b><br>
Disseminate Required Information:</b> Share PCISPs, Service Authorizations, Notices of Action, and incident reports with individuals, families, and IST members.</li></ul></div><div><ul><li><b><br>
Support Resource Navigation &amp; Community Integration:</b> Advocate for participants, connect them to services across funding sources, strengthen natural supports, and conduct community outreach to increase awareness of available services.</li></ul></div></div></div></div></div><div></div><div><div><div><b><br>
Position Requirements</b></div></div><div><div><div><div><div><br>
<ul><li>
Must meet one (1) of the following:</li></ul><div><ul><li>
Bachelor&rsquo;s degree in a human services-related field from an accredited institution, including: Social Work, Psychology, Sociology, Counseling, Gerontology, Nursing, Special Education, Rehabilitation, or a closely related discipline; or</li><li>
Bachelor&rsquo;s degree in any field plus at least one (1) year of full-time, direct experience working with individuals with intellectual and/or developmental disabilities; or</li><li>
Licensed/Registered Nurse (RN) with at least one (1) year of experience in a human services setting; or</li><li>
In lieu of a bachelor&rsquo;s degree, a minimum of four (4) years of relevant experience in human services, social services, or a related field, including at least one (1) year of direct experience supporting individuals with intellectual and/or developmental disabilities</li></ul></div></div></div><div><br>
<ul><li>
Demonstrated initiative, accountability, and ability to work independently.</li></ul></div><div><br>
<ul><li>
Strong interpersonal and relationship-building skills.</li></ul></div><div><br>
<ul><li>
Commitment to person-centered practices and advocacy</li></ul></div><div><br>
<ul><li>
Ability to travel as required for in-home visits, provider meetings, and community-based work</li></ul></div><div><br>
<ul><li>
Valid state driver&rsquo;s license required</li></ul></div><div><br>
<ul><li>
Must maintain current automobile insurance and reliable access to a personal vehicle</li></ul></div><div><br>
<ul><li>
Must reside within the assigned service territory (exceptions may be made based on business needs)</li></ul></div></div></div></div></div><div></div><div><div><div><b><br>
Skills, Knowledge &amp; Abilities</b></div></div><div><div><div><div><br>
<ul><li>
Proficiency in Microsoft Office 365 (Outlook, Word, Excel, Teams) and case management/documentation systems</li></ul></div><div><br>
<ul><li>
Knowledge of person-centered planning, case management practices, and professional documentation standards</li></ul></div><div><br>
<ul><li>
Ability to interpret and apply policies, procedures, and state regulations accurately</li></ul></div><div><br>
<ul><li>
Strong analytical skills to assess situations, evaluate data, and determine appropriate actions</li></ul></div><div><br>
<ul><li>
Ability to identify issues, collect and analyze information, and draw valid conclusions</li></ul></div><div><br>
<ul><li>
Skill in explaining rules, regulations, and services clearly to individuals, families, and stakeholders</li></ul></div><div><br>
<ul><li>
Advanced written communication skills, including report writing, case notes, and professional correspondence</li></ul></div><div><br>
<ul><li>
Effective presentation and verbal communication skills with the ability to engage individuals, families, providers, and interdisciplinary teams</li></ul></div></div></div></div></div><div></div><div><div><div><b><br>
Travel/Work Environment</b></div></div><div><div><div><div><br>
<ul><li>
Combination of remote, in-office, and community-based work settings</li></ul></div><div><br>
<ul><li>
Frequent local travel required</li></ul></div><div><br>
<ul><li>
Occasional evening and weekend work may be required as job duties demand.</li></ul></div></div></div></div></div><div></div><div><div><div><div><div><b><br>
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.</b></div></div></div></div></div><div></div><div><div><div><b><br>
AAP/EEO Statement</b></div></div><div><div><div><div><div><br>
The Columbus Organization provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, The Columbus Organization complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</div><div></div><div><br>
The Columbus Organization expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of The Columbus Organization&rsquo;s employees to perform their job duties may result in discipline up to and including discharge.</div></div></div></div></div></div></div></div><p></p>

Case Manager - North Vernon, IN

City of Indianapolis & Marion County

<div><div><div><h2 class="jobSectionHeader"><b>Overview</b></h2></div>
<p></p><div><div><b>Agency Summary</b></div><p>
Established by the Indiana Constitution, the Marion County Clerk is the custodian of all court records, issues marriage licenses, and serves as the court&rsquo;s fiscal agent and trustee of child support payments. The Election Board receives nominations and petitions for elections, as well prepares ballots, and maintains voting machines by cultivating a productive, collaborative, and compliant work environment for our workforce to meet the needs of the residents of Indianapolis and Marion County.</p><div><b>
Job Summary</b></div><div>
This position is responsible for assisting with the oversight and coordination of various functional units within the Marion County Clerk&rsquo;s Office. Under the direction of leadership, the position supports daily operational activities; provides work direction, training, and guidance to employees; assists in monitoring departmental effectiveness and cash handling procedures; serves as a liaison with courts and partner agencies; responds to internal and external concerns involving Clerk&rsquo;s Office operations; and serves as a backup in the absence of the Director.</div><div></div><div><b><br>
Independent Judgment</b></div><div>
Position requires knowledge and application of established policies, procedures, and operational practices that guide most work activities and decision-making. The incumbent exercises independent judgment in prioritizing daily workflow, resolving routine operational issues, and providing guidance to staff within established parameters. Work is performed under the general direction of the Division Director, with the position assuming responsibility for coordinating division operations and completing necessary tasks in the Director&rsquo;s absence.</div></div><p></p>
<div><h2 class="jobSectionHeader"><b>Position Responsibilities</b></h2></div>
<p></p><div><div><ul><li>Assists the Division Director in developing and implementing administrative and office management policies, procedures, and operational strategies for the Clerk&rsquo;s Office. Reviews operational data and workflow metrics, to monitor work unit effectiveness and recommends or assists with implementing process improvements as needed.</li><li>
Recommend operational controls, efficiency measures, and workflow improvements to enhance service delivery and departmental effectiveness. Assists in the development and implementation of new or revised procedures and programs.</li><li>
Provides work direction, training, guidance, and support to staff to ensure accurate processing and filing of required documents and records. Responds to technical questions and operational concerns and assists employees in understanding and applying policies, procedures, and workflow expectations.</li><li>
Assists the Division Director in monitoring employee performance and workplace conduct, including identifying operational concerns, documenting issues, participating in hiring processes, and providing input regarding corrective action, discipline, or performance management, as appropriate.</li><li>
Monitors inventory of office supplies and materials; informs the Director of items requiring replenishment and coordinates supply requests in accordance with established procedures.</li><li>
Reviews and balances daily financial transactions, receipts, and payment records to ensure accuracy and completeness. Performs end-of-day cash balancing and prepares daily deposits in accordance with established policies and procedures. Identifies discrepancies, researches variances, and informs the Director of inaccuracies while assisting in issue resolution.</li><li>
Greets visitors and responds to telephone, email, and in-person inquiries. Provides detailed information regarding office functions, court-related procedures, and departmental operations; evaluates concerns and determines appropriate resolutions, referrals, or escalation as necessary.</li><li>
Receives and processes court-related documents and payments, including appearances, motions, proposed orders, summonses, judgments, subpoenas, dispositions, stipulations, pleadings, child support payments, and related filings submitted in person, by mail, or through approved methods. Reviews documents for completeness and accuracy; certifies and time/date stamps filings; records and posts receipt of documents in case management systems; creates and maintains files; and routes materials to appropriate personnel.</li><li>
Confers regularly with the Division Director regarding work processes, staffing needs, operational issues, and priorities. Presents complex questions or concerns for guidance and monitors employee absences to ensure adequate staffing coverage and continuity of operations. Serves as a backup to the Division Director during absences, assisting with workflow coordination and continuity of daily operations.</li><li>
Performs all other duties as assigned by leadership. This description of duties and responsibilities is not intended to be all-inclusive and may be expanded to include additional duties or responsibilities deemed necessary by management.</li></ul></div></div><p></p>
<div><h2 class="jobSectionHeader"><b>Qualifications</b></h2></div>
<p></p><div><div>High school diploma or equivalent required, with previous customer service experience and a minimum of four (4) years of clerical or administrative experience in a court, legal, or similarly regulated professional environment. Demonstrated ability to communicate effectively both orally and in writing, with strong attention to detail and organizational skills. Must possess excellent customer service skills, including the ability to interact professionally and courteously with the public, judicial officers, attorneys, justice partners, and coworkers in a high-volume environment. Ability to work collaboratively, promote teamwork, maintain confidentiality, and build effective working relationships is required. Proficiency in standard office technology and the ability to manage multiple tasks and deadlines is required.</div><div></div><div><b><br>
Preferred Job Requirements and Qualifications</b></div><div>
Associate degree or completion of post-secondary coursework in business administration, legal studies, criminal justice, public administration, or a related field preferred. Previous clerical or administrative experience in a court, legal, government, or similarly regulated environment preferred. Experience providing excellent customer service in a fast-paced, high-volume, and high-stress environment strongly preferred. Familiarity with court case management systems, court procedures, legal terminology, court documents, filing requirements, and applicable fines, fees, and payment processes are highly desirable. Previous supervisory, lead worker, or staff training experience preferred.</div></div><p></p>
<div><h2 class="jobSectionHeader"><b>Working Conditions</b></h2></div>
<p></p><div><div>Work is primarily performed in a customer-facing office environment, with the majority of duties performed indoors during standard business operations. Position requires frequent interaction with the public, including individuals who may be experiencing acute stress, frustration, or emotional distress related to court matters and who may at times become agitated, rude, disruptive, or potentially confrontational. The position requires the ability to remain professional, exercise sound judgment, and utilize de-escalation and conflict resolution skills in high-stress situations. Limited travel or work outside the office setting may occur as operational needs require.</div><div></div><div><b><br>
Physical Conditions</b></div><div><ul><li>
Sitting at a desk the majority of the day</li><li>
Some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10) pounds</li><li>
Tasks may involve extended periods of time at keyboard or workstation</li><li>
Tasks require the ability to perceive and hear sounds and see visual cues or signals</li><li>
Tasks require the ability to communicate orally</li></ul></div><div></div><div><b><br>
Equal Employment Opportunity</b></div><p><b>
The City of Indianapolis Marion County is an equal opportunity employer</b>. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve.</p><p><b>
If your qualifications meet the requirements of the posted position, your application will be referred to the hiring agency. Once the agency receives your application, all further communication during the interview and selection process will be handled directly BY THE AGENCY. It is IMPERATIVE that you record the contact information of the individual who is scheduling your interview. City-County HR will not have access to this information, is not involved in the interview or selection process, and can only confirm whether an application has been referred. After selection of the successful candidate, an official offer of employment will be made by HR.</b></p></div></div></div><p></p>

Team Leader

American business solutions inc

<div><h5 class="jobSectionHeader"><b>Engagement Type</b></h5>
Contract
<h5 class="jobSectionHeader"><b>Short Description</b></h5>
IT Senior Business Analyst
<h5 class="jobSectionHeader"><b>Complete Description</b></h5>
Resource will work with the PM in the planning, directing, and coordination of activities related to the replacement of a large enterprise scale technology project. Ensuring the business requirements of the project are captured leading to a successful transition.<br>
<br>
<br>
<br>
The ideal candidate will have an engaging personality with the ability to communicate and engage all levels of the business and user community. The individual selected must be comfortable with technology, possess good analytical skills, and possess superior customer service skills. Individual must be a team player willing to do what is needed to get the job done.<br>
<br>
<br>
Essential Duties/ Job Responsibilities:<br>
Candidate will be a detailed planner, expert communicator, top-notch analyst, and have a deep understanding of business operations and IT systems. The person selected will be wholly committed to the discovery and development of cutting-edge innovative solutions. They will review, analyze, and evaluate business systems and operational needs. Document requirements, define scope and objectives, and formulate systems to parallel overall business strategies. They will coordinate with departmental heads, executives, and other stakeholders to streamline processes, enhance productivity, and improve operational effectiveness.<br>
<br>
Responsibilities:<br>
<ul><li>Collaborate with stakeholders to understand their needs and gather detailed business requirements.</li><li>Develop and document business process models to illustrate current and future states.</li><li>Propose and design technical and process solutions that meet business needs and objectives.</li><li>Communicate and validate requirements with relevant stakeholders.</li><li>Construct workflow charts and diagrams, studying system capabilities, and writing specifications.</li><li>Identify opportunities for process improvements and contribute to ongoing optimization efforts.</li><li>Convert roadmap features into smaller user stories.</li><li>Work with IT and other departments to implement solutions and ensure they align with business goals.</li><li>Liaison between various business departments and group</li><li>Communicate findings, and recommendations, to project manager for updates to stakeholders and executives.</li><li>Participate in testing and validating new systems and processes to meet business requirements.</li><li>Assist with project management as needed.
</li></ul><h5 class="jobSectionHeader"><b>Required/Desired Skills</b></h5>
Skill Required/Desired Amount of Experience Bachelor&rsquo;s degree in computer science, business or related field. Required Business Analyst experience or in a related role Required 5.0 Years Knowledge of project management methodologies and tools Required 5.0 Years Strong experience leading, facilitating and motivating teams for medium to large scale IT projects Required 5.0 Years Strong understanding and experience working with stakeholders in achieving their goals Required 5.0 Years Strong background in facilitating/ leading requirement gathering sessions Required 5.0 Years Demonstrated experience in the creation of User Stories Required 5.0 Years Strong organizational, multi-tasking and time management skills Required 5.0 Years Strong verbal, written and interpersonal skills across all levels of the organization Required Demonstrated understanding of all phases of the software development life cycle (SDLC), preferably in a Hybrid Agile environment. Required 5.0 Years Advanced troubleshooting, critical thinking, analytical problem-solving, writing, and communication skills. Required Ability to develop productive working relationships, communicate clearly, and collaborate with people across the organization Required Ability to manage projects to successful conclusion. Required 5.0 Years Ability to handle multiple tasks beyond the routine Required High degree of independence, intuition, and initiative Required Ability to maintain composure and control when things do not proceed as planned. Required Experience with Software as a Service (SaaS) configuration, analysis, and troubleshooting of functional and basic technical components Required Prior healthcare industry experience Highly desired Strong understanding of healthcare enterprise systems Desired</div>

Senior Business Analyst

Deloitte

Global Tax Technology Customer Success and Strategy Leader, Senior ManagerReference Code 5420
<br><br>
<b>Country:</b><br>
<b>US Locations:</b> USA - Birmingham; USA - Boise; USA - Cincinnati; USA - Cleveland; USA - Colorado Springs; USA - Columbus; USA - Davenport; USA - Dayton; USA - Des Moines; USA - Grand Rapids; USA - Hermitage; USA - Indianapolis; USA - Jacksonville; USA - Kansas City; USA - Louisville; USA - Memphis; USA - Midland; USA - Nashville; USA - New Orleans; USA - Omaha; USA - Pittsburgh; USA - San Antonio; USA - St. Louis; USA - Tampa; USA - Tulsa
<br><br>
Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.
<br><br>
Work you'll do
<br><br>
The Customer Success & Strategy Leader is responsible for driving the execution of the Global Tax & Legal (GTL) customer success vision, operating strategy, and business transformation initiatives across Deloitte's tax technology ecosystem for Global Tax & Legal Support. This role partners with business stakeholders, product teams, and support operations to enhance the end-user support experience, improve service delivery, drive adoption of support capabilities, and advance strategic support initiatives across GTL platforms.
<br><br>
Essential Job Functions
<br><br>
Develop the strategy for and oversee execution of the GT&L Product Support and Business Operations technology; example technologies include Genesys, ServiceNow CSM, as well as leveraging Power BI for data insights.
<br><br>
Drive AI, automation, and digital transformation initiatives for the GT&L Support organization, identifying opportunities to leverage GenAI and emerging technologies to enhance customer experience, practitioner productivity, service quality, and operational scalability.
<br><br>
Manage relationships with member firms and geographic stakeholders related to support processes, ensuring support priorities, service expectations, onboarding needs, and regional requirements are effectively understood and addressed. Establish customer success frameworks that drive adoption, engagement, and satisfaction
<br><br>
Lead strategic analysis and research initiatives to identify and implement forward-looking solutions that drive support effectiveness creating an exceptional user experience.
<br><br>
Champion the voice of the customer within the support organization, leveraging customer feedback, support trends, and adoption insights to improve the end-user experience and drive CSAT outcomes.
<br><br>
Collaborate closely with the Product Support Lead to seamlessly integrate new projects into operations.
<br><br>
Lead cross-functional strategic programs and integrations, partnering with Product, Engineering, DevOps, and Support Operations teams to deliver seamless customer support experiences and achieve business objectives
<br><br>
Serve as a trusted partner and liaison to internal and external stakeholders for support processes, while focusing on talent development and performance management.
<br><br>
The team
<br><br>
Global Tax & Legal deploys the right team of experts to address the ever-evolving needs of our businesses around the world. Our professionals deliver superior compliance and advisory insights and guidance (local and global) to support our businesses operating in singular or multiple jurisdictions.
<br><br>
Qualifications
<br><br>
Minimum 15 years industry experience including 10 years' experience leading business operations, product support, or customer experience projects, including ownership of project strategy, delivery, and measurable outcomes for large scale, global applications with 5 years of experience implementing support technology projects,
<br><br>
Demonstrated proficiency with customer support and case management platforms (e.g., Genesys, ServiceNow CSM/Now Assist) and the ability to translate customer business needs into technology projects.
<br><br>
Experience with complex project strategy partnering effectively with technical teams, vendors, product teams, and customer success leads.
<br><br>
Working knowledge of Gen AI and/or Agentic AI and practical use cases in support operations (e.g., agent assist, knowledge generation, summarization), with exposure to agentic AI approaches preferred.
<br><br>
Strong change management and operationalization skills, including designing support user experiences, and awareness of embedding new processes/tools into day-to-day operations.
<br><br>
Exceptional stakeholder management and cross-functional collaboration skills, including partnering with Product Support and Customer Success leaders to prioritize roadmaps and identify opportunities.
<br><br>
Analytical capabilities with experience building dashboards and insights (e.g., Power BI), defining KPIs, and using data to drive decisions and performance improvements.
<br><br>
Excellent written and verbal communication skills, with the ability to create executive-ready updates, influence decision-making, and align geographically distributed teams.
<br><br>
Proficiency in MS word, PowerPoint, Excel to create visually and verbally engaging reports and presentations
<br><br>
Ability to inspire, coach, develop and motivate individuals and teams.
<br><br>
Driven, self-starter with excellent teaming skills who can work and communicate at an executive level.
<br><br>
Ability to manage multiple concurrent projects and deadlines; exercise strong problem‑solving and sound judgment; operate independently in a virtual environment; and maintain composure under pressure while modelling calm leadership for junior support staff.
<br><br>
Willingness and ability to travel occasionally, including globally, in support of role responsibilities.
<br><br>
Experience working in global support organization for a professional services environment preferred
<br><br>
Limited immigration sponsorship may be available.
<br><br>
Our culture
<br><br>
At Deloitte Global people are valued and respected for who they are - with opportunities to bring their unique perspectives, talents and passions to business challenges. Our global workspace creates room for individuality and collaboration. Ours is an inclusive, supportive, connected culture with a focus on development, flexibility, and well-being. This culture makes Deloitte Global one of the most rewarding places to work, and to transform your career.
<br><br>
Professional development
<br><br>
From entry-level employees to senior leaders, we believe in investing in you, helping you identify and hone your unique strengths at every step of your career. We offer opportunities to build new skills, take on leadership opportunities, and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
<br><br>
Benefits
<br><br>
At Deloitte, we value our people and offer employees a broad range of benefits. Our Total Rewards program reflects our continued commitment to lead from the front in everything we do-that's why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being.
<br><br>
globalGT&L

Global Tax Technology Customer Success and Strategy Leader, Senior Manager

Harbor Group Management

Harbor Group Management Company is a multi-billion dollar real estate investment and property management firm. As we continue to grow, we are looking for passionate, goal oriented, creative individuals with an entrepreneurial spirit and great communication skills. Harbor Group is dedicated to outstanding customer service and providing exquisite living experience for our residents.
<br><br>
Leasing Specialist
<br><br>
<b>Job Title:</b> Leasing Specialist
<br><br>
<b>Division:</b> Multifamily
<br><br>
<b>Status:</b> Non-Exempt
<br><br>
<b>JOB SUMMARY:</b> The Leasing Specialist is responsible for driving occupancy and resident satisfaction in a multi-family community. This role includes showing and leasing apartments to prospective residents, coordinating marketing initiatives, assisting in resident retention efforts, and supporting the Property Manager in daily operations to ensure a positive living experience and strong financial performance.
<br><br>
<b>ESSENTIAL DUTIES AND RESPONSIBILITIES:</b> include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by Harbor Group Management Company.
<br><br>
<ul>
<li>Greet prospective residents, conduct property tours, and showcase available apartments and amenities.</li>
<li>Qualify leads, process rental applications, run background and credit checks, and prepare lease documents.</li>
<li>Ensure units are move-in ready by inspecting them before occupancy and coordinating outstanding items with maintenance.</li>
<li>Execute lease agreements and move-in packages, ensuring a smooth onboarding process for new residents.</li>
<li>Design and implement short- and long-term marketing plans to generate traffic and maintain occupancy.</li>
<li>Promote the community via digital platforms such as Craigslist, Facebook, and email campaigns.</li>
<li>Coordinate resident referral programs, employer outreach, and participate in local networking efforts.</li>
<li>Maintain up-to-date knowledge of market conditions, competitor properties, rental rates, and trends.</li>
<li>Support resident retention through excellent customer service and timely response to questions, complaints, and maintenance needs.</li>
<li>Conduct follow-up communication with prospects and new residents to ensure satisfaction.</li>
<li>Participate in lease renewal efforts by preparing renewal documents, engaging with residents, and finalizing lease extensions.</li>
<li>Maintain accurate records of prospect and resident interactions using property management software (e.g., Yardi, OneSite).</li>
<li>Keep guest cards updated and perform follow-ups on all leads.</li>
<li>Assist with rent collection, manage delinquent accounts, and support administrative tasks as assigned by the Property Manager.</li>
<li>Ensure leasing office and tour path are presentable and meet show standards at all times.</li>
</ul>
<b>QUALIFICATIONS:</b> To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
<br><br>
<ul>
<li>High School Diploma or equivalent.</li>
<li>Minimum one year of experience in leasing, sales, or customer service; property management experience preferred.</li>
<li>Proficient with Microsoft Office and Property Management software experience is a must.</li>
<li>Experience utilizing social media (Facebook, Instagram, etc.) is preferred.</li>
<li>Excellent organizational and communication skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.</li>
<li>Strong attention to detail, problem-solving skills, and the ability to work independently or as part of a team.</li>
<li>Must be customer-service oriented with the ability to interact professionally with residents and vendors.</li>
<li>Flexibility to work weekends if required by the property.</li>
<li>Valid driver’s license required (for operating golf carts if applicable).</li>
</ul>
#LI-ED2
<br><br>
<b>WHAT WE OFFER:</b><br>
<ul>
<li>Competitive Salaries & Bonuses</li>
<li>Medical, Dental & Vision Plans</li>
<li>401(k) Plan with Employer Matching Contributions</li>
<li>Paid Time Off (PTO) & 10+ Paid Holidays</li>
<li>Paid Parental Leave</li>
<li>Paid Birthday Off (Multifamily)</li>
<li>Flexible Spending Accounts</li>
<li>Company-Paid Long-Term Disability</li>
<li>Company-Paid Life Insurance</li>
<li>Short-Term Disability</li>
<li>Health Savings Account with Employer Contributions</li>
<li>Pre-Tax Commuter Benefit (Corporate)</li>
<li>Wellness Perks</li>
<li>FinFit Financial Wellness Program</li>
<li>Legal Resources</li>
<li>Employee Apartment Discount</li>
<li>Employee Referral Program</li>
<li>Employee Assistance Program</li>
<li>Tuition Reimbursement</li>
<li>Insta Pay Eligible</li>
<li>Volunteer & Community Service Opportunities</li>
<li>Employee Recognition & Awards</li>
</ul>
Benefit eligibility will be determined at the time of hire. Eligibility for certain benefits may vary based on position, location, hours worked, and other qualifying criteria.
<br><br>
Veteran Friendly
<br>This pre-employment application will be given every consideration, but its receipt does not imply that the applicant will be employed. Each question should be answered in a complete and accurate manner as no action can be taken on this application until all questions have been answered.
<br>Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Leasing Specialist

Explore 109+ Case manager and outreach liaison in Indianapolis this August. Find roles across top companies and apply now to boost your career.