administrative legal assistant

care manager - social worker Jobs in Seattle

care manager - social worker

case management outreach specialist Jobs in Seattle

case management outreach specialist

case manager

case manager - independent living services Jobs in Seattle

case manager assistant

Jacoby & Meyers Accident & Injury Lawyers

<div>
 Do you want to LOVE where you work and make a positive impact on people? Do you bring passion to your job?
 
 We are currently seeking a smart and determined Case Manager Assistant to join our growing team. At&nbsp;Bernard Law Injury Lawyers, every single employee gets to make an impact. Our values guide the way&nbsp;we work with each other. It's a culture where you have the freedom to experiment and push your&nbsp;talents as far as they can go.
 
 Job Title: Case Manager Assistant
 
 Type of Position: Full Time
 
 Location: Remote, U.S.
 
 Pay: &nbsp;$20.00/hour - $26.00/hour
 
 Job Description:
 
 Core duties and responsibilities include the following. Other duties may be assigned.
 
  File Opening
 
 o Open claims, send letters of representation
 
 o Send correspondence to clients, insurance, and defendants
 
 o Request and review investigative reports, such as police reports and incident logs
 
 o Learn to effectively use ACT case management system for task and time management
 
 o Assist Case Manager on day-to-day tasks
 
  Initial Investigation
 
 o Confirm policy coverages and information
 
 o Prepare written DMV and adjuster correspondence for Case Manager&rsquo;s review
 
 o Perform asset, DMV, and policy limit searches
 
  Client Communication &amp; Property Damage
 
 o Assist client&rsquo;s with scheduling vehicle inspection, repair, &amp; rentals
 
 o Know and confidently discuss the handling of property damage to clients
 
  Adjuster Communication &amp; Advanced Investigation
 
 o Identify all claimants and defendants in all scenarios
 
 o Obtain recorded statements, schedule investigator visits, and expert inspections
 
 o Communicate with adjuster regarding liability with confidence&nbsp;Requirements:
 
  Very well organized
 
  Good follow-up and follow through
 
  Strong communication skills Knowledge of Internet software, spreadsheet software and Word Processing software.
 
 What We Offer:
 
  401(k)
 
  Dental insurance
 
  Free parking
 
  Health insurance
 
  Paid time off/Paid Holidays
 
  Remote Positions
 
 About BLG:
 
 Bernard Law Injury Lawyers was founded in 1995 with the intention of making the legal system more
 
 accessible to the average person. Now, more than 30 years later, we continue to help people get the
 
 justice and compensation they deserve.
 
 REQUIRED: Resume, Pay Expectation&nbsp;Bernard Law Injury Lawyers is an Equal Opportunity Employer.
</div>

Case Manager Assistant

Southwest Youth & Family Services

<div>Description: 
Case Management, a program of SWYFS, will provide systems navigation and trauma intervention activities for young people of color who have experienced racial profiling, racial bias, and either personally experienced or witnessed prejudice and bias in the legal system, maltreatment, and police brutality toward friends, family, and community members of color.
The Case Management Outreach Specialist is responsible for identifying, engaging, and supporting high-risk youth and young adults who are often disconnected from traditional service systems. This role blends proactive street/community outreach with intensive, person-centered case management. The primary goal for this role is to identify at-risk youth through a comprehensive outreach strategy and enroll them into the Case Management Program.
The focus population for this position is people of Black/African American/African Descent.
Essential Functions:
Program Implementation<ul><li>
Conduct consistent outreach in community &ldquo;hot spots&rdquo;, schools, and courtrooms to identify and build rapport with eligible youth.</li><li>
Utilize a &ldquo;meet-them-where-they-are&quot; approach to build trust with individuals wary of institutional authority.
</li><li>Coordinate and collaborate with network-identified agencies, as necessary, to ensure youth are actively engaged in programs</li><li>
Develop and maintain working relationships with participating programs to ensure successful referrals and communicating with direct service</li><li>
Develop/implement appropriate goals and objectives using Individual Service Plans</li><li>
Maintain an active caseload of 5-10 participants each, follow-up with them regularly, provide support and resources, and monitor their progress towards ISP goals.</li><li>
Meet with participants weekly and conduct formal ISP reviews with participants every 90 days.</li><li>
Removes barriers and empowers participants to take control of their lives through building self-confidence, identifying and achieving personal goals, and connecting participants to available resources.</li><li>
Advocate for young adult and work with community/educational/support service agencies to overcome access barriers</li><li>
Support young people to develop their voice and advocate for themselves in mainstream systems.</li><li>
Provide in-depth systems navigation including education, immigration, legal, public benefits enrollment, housing, utilities, employment systems navigation, and basic and emergency assistance.</li><li>
Coordinate and facilitate support group as needed, including Aggression Replacement Training</li><li>
Collaborate with other network case managers as needed</li><li>
Maintain client confidentiality.</li><li>
Use standardized forms for intake and assessment to enroll young adult</li><li>
Provide age and culturally competent services</li><li>
Attend community meetings, case management meetings, and other meetings as needed</li><li>
Maintain cooperative working relationships with educational, social, legal, and health service agencies</li><li>
Maintain contact with youth to identify additional needs or barriers to service access; to provide support and encouragement; and to follow up to ensure connection with program.</li></ul>
 Documentation and Performance<ul><li>
Maintain compliance with documentation with the agency&rsquo;s client database, ensuring all interactions are logged within 24 hours.</li><li>
Meet regularly with the Case Management team to coordinate services provided.</li><li>
Attend the monthly City of Seattle meeting</li><li>
Attend weekly case consultation and/or team meetings.</li><li>
Perform other duties as assigned by the Case Management Program Manager.</li></ul>
Requirements:

 Minimum Qualifications<ul><li>
Experience working effectively with diverse populations</li><li>
Experience providing referral, advocacy &amp; case management services</li><li>
Valid WA State Driver&rsquo;s license, proof of insurance and reliable transportation</li><li>
Clear driving record with no more than two moving violations in the last three years</li><li>
BA Preferred or equivalent work experience</li><li>
Computer skills required</li><li>
Must be willing to complete a Background Check and Fingerprinting
</li><li>Demonstrated ability to communicate in writing and verbally</li><li>
Demonstrated ability providing community outreach</li><li>
Demonstrated ability to utilize time management techniques to organize and prioritize
</li><li>Ability to be flexible and adapt to programming change</li><li>
Able to work evenings &amp; weekends based on programming schedule</li></ul>
Other Requirements<ul><li>
Maintain client confidentiality</li><li>
Provide age and culturally competent services</li><li>
Ability to meet deadlines</li><li>
Attend weekly case consultation and/or team meetings</li><li>
Attend other monthly meetings</li></ul>
Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions<ul><li>
Prolonged periods sitting at a desk and working on a computer.</li><li>
Frequently talk, hear, use hands and fingers to feel, handle and operate objects or controls, and occasionally stand, bend, stoop, kneel and crouch</li><li>
Must be able to lift up to 15 pounds at times.</li></ul>
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
 
Hiring Timeline
March 16th - 29th - Applications are open
March 30th - April 3rd - Applications are process and first round of interviews scheduled
April 6th - 17th - First round of interviews
April 20th - 24th - Second round of interviews
April 27th - May 1st - Hiring decisions are made
May 4th - potential start date</div>

Case Management Outreach Specialist

InCity Properties Inc.

Job Description: Resident Manager Assistant (RMA)FLSA Status: Non-ExemptInCity Properties Holdings, Inc. (www.incityinc.com; &ldquo;InCity&rdquo;) is an expanding Puget Sound-based real estate property and asset management company overseeing both commercial and residential properties. Our portfolio of properties includes commercial and residential buildings of varying vintage, size, and complexity. Our mission is to maximize the return on investment for owners while always being fair and objective to tenants - while remaining fair and objective to tenants&mdash;the satisfaction of both is central to our success. As InCity continues to grow, the guiding principles of accountability and service remain at the core of our philosophy.The Resident Manager Assistant (RMA) supports one or more Resident Managers (RM&rsquo;s) in management of residential buildings. The position is responsible for various reporting responsibilities, assisting the team in all tenant related activities, and ensuring a safe and marketable residential portfolio. The role requires a &ldquo;roll up your sleeves mentality&rdquo; as well as being an active participant at each building.Key Responsibilities include, but are not limited to:&middot; Work directly with one or more Resident Managers, assisting in all duties assigned.&middot; Assist in preparing monthly status reports submitted to property owners&rsquo; AppFolio portal.&middot; Ensure all leasing paperwork has been properly drafted and entered into AppFolio.&middot; Perform a walk-through of each property no less than weekly and assess any immediate maintenance and/or preventative maintenance needs.&middot; Communicate with the accounting personnel to ensure accurate records, vendor charges, and accurate reporting of the financials; manage the process of coding expenses for each building.&middot; Assist the Resident Manager with managing InCity&rsquo;s key vendors.&middot; Assist the Resident Manager in investigating and resolving tenant and public complaints or other issues which may arise.&middot; Meet or exceed financial objectives by assisting in collecting rents and managing expenses.&middot; Assist the Resident Manager in ensuring rental properties are occupied; respond to vacancy inquiries and vacant space is advertised; post ads as needed to various websites (i.e., Craigslist, Zillow, etc.); follow up on 180-day notices (Seattle)&middot; Submit maintenance requests to Engineering; meet regularly to follow up on outstanding requests.&middot; Schedule or assist in scheduling and follow up to ensure completion on repairs.&middot; Analyze market conditions and rates; learn industry trends and market drivers.&middot; Become proficient in understanding local, state and federal tenant laws and regulations.Qualifications &amp; SkillsEssential:<ul><li>A strong interest in Property Management with previous experience working in a public facing role</li><li>At least 1 year of experience as a Resident Manager Assistant (or similar)</li><li>A minimum of High School or equivalent education</li><li>Proficient in Microsoft Office 365 (word, excel)</li><li>Excellent written and oral communication skills</li><li>Demonstrated leadership ability, team management, and interpersonal skills</li><li>Excellent analytical and organization skills</li><li>Expert in multi-tasking and triaging prioritization</li><li>Ability to maintain performance at a high level during stressful situations</li></ul>Preferred:&middot; Experience in AppFolio property management software&middot; Previous experience in Property Management as an on-site Resident Manager or Resident Manager Assistant&middot; Washington State Real Estate Broker&rsquo;s licensePay range and benefits: $25-$28 per hour, DOE. Discretionary bonus possible based on set objectives. Regular schedule is Tuesday-Saturday.Compensation may vary based on experience and qualifications. Medical benefits (including medical, dental, vision, Life, EAP and FSA) and 401(k) are available for the hired applicant subject to InCity&rsquo;s eligibility policies.Pay: $25.00 - $28.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Previous experience working in a public facing role</li></ul>Ability to Commute:<ul><li>Seattle, WA 98105 (Required)</li></ul>Work Location: In person

Residential Manager Assistant

Hyatt House Seattle Downtown & Hyatt Place Seattle Downtown

Hotel Equities, an award-winning hotel development and hospitality management company, is seeking an experienced Assistant General Manager to join the team at the Hyatt Place Seattle/Downtown.Hyatt Place Seattle/Downtown is centrally located in the heart of Seattle, just steps from Seattle Center and only blocks from the Space Needle. The hotel features 160 recently renovated guest rooms and 2,632 sq. ft. of meeting space, along with amenities such as complimentary high-speed Wi‑Fi, a 24‑hour fitness center, and daily breakfast. Guests enjoy close proximity to major attractions including the Space Needle, Climate Pledge Arena, Pike Place Market, and the Puget Sound waterfront.About the RoleThe Assistant General Manager supports the daily operations of the hotel to ensure an exceptional guest experience and efficient, profitable performance. This role works closely with the General Manager and department leaders to maintain brand standards, drive service excellence, and foster a collaborative workplace.The Assistant General Manager role requires the ability to work a flexible schedule, which may include weekends, holidays, and occasional overnight shifts. As a member of the hotel&rsquo;s emergency response team, the position supports the operation during critical or unexpected situations. This role involves a variable schedule based on business needs and is not structured as a traditional Monday&ndash;Friday, 9&ndash;5 position.Key ResponsibilitiesResponsibilities include, but are not limited to:<ul><li>Overseeing daily operations across front desk, housekeeping, food and beverage, reservations, guest services, security, and maintenance.</li><li>Assisting in maximizing ADR, occupancy, and overall revenue performance.</li><li>Supporting communication flow between Sales and Operational departments.</li><li>Coaching, training, and mentoring department supervisors.</li><li>Interpreting and participating in financial planning, including budgets and staffing guidelines.</li><li>Managing scheduling, monitoring expenses, and implementing cost‑saving strategies.</li><li>Supporting the development and execution of operational policies, procedures, and systems.</li><li>Overseeing safety and compliance programs, including training and reporting requirements.</li><li>Contributing to a positive, inclusive, and service‑focused work environment.</li></ul>Qualifications<ul><li>2+ years of hotel management experience required, preferably in a select‑service environment.</li><li>Experience with Hyatt brand standards or Hyatt systems strongly preferred.</li><li>Proficiency in understanding financial reports, budgeting, and staffing guidelines.</li><li>Demonstrated ability to deliver strong guest service outcomes.</li><li>Experience developing or implementing operational procedures and systems.</li><li>Ability to support safety and compliance programs, including training and reporting.</li><li>Strong initiative, analytical abilities, and follow‑through.</li></ul>Benefits at a Glance<ul><li>Quarterly incentive bonus program participation (performance‑based and subject to plan guidelines)</li><li>​Free Employee parking available</li><li>Employer paid Orca card after 30 days</li><li>Insurance: Medical, dental, vision insurance available for full-time employees and their family; Short-term and Long-term Disability Insurance; Supplemental Life Insurance; and Flexible Savings Account</li><li>Retirement: After 6 months of employment, employees are eligible to enroll for 401k with up to a 5% company match</li><li>Paid Time Off: Vacation Time - 80 hours on your first 3 years of service; Sick Time &ndash; 1 hour accrued per 30 hours worked</li><li>Paid Holidays: New Year&rsquo;s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day</li><li>Other benefits: Dailypay- same day pay up to 80% of your daily earnings</li><li>Career Growth Opportunities/ Manager Training Program</li><li>Reduced Room Rates throughout the portfolio</li><li>Third Party Perks (Movie Tickets, Attractions, Other)</li><li>Hyatt Team Member Travel Program (Book Hyatt hotels worldwide starting at $89!)</li></ul>EQUAL EMPLOYMENT OPPORTUNITYThe Hotel Group, in partnership with Hotel Equities is an Equal Opportunity Employer, offering employment opportunities to all qualified persons without regard to race, color, national origin, citizenship, disability, religion, creed, age, sex, caste, sexual orientation, gender identity, ancestry, marital status, pregnancy, political ideology, veteran or military status, genetic information, or other classifications protected by law.Hotel Equities participates in E-Verify, the federal program for electronic verification of employment eligibility.All candidates will be required to complete a pre-employment background check.Please note that this job description is not an exclusive or exhaustive list of all functions that an Assistant General Manager may be asked to perform.Pay: $80,200.00 - $86,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Paid training</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Describe a guest‑experience failure in which you personally stepped in. What exact words or approaches did you use to de‑escalate the situation, and how did the guest respond at each stage?</li></ul>Experience:<ul><li>Hotel management: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Ability to Commute:<ul><li>Seattle, WA 98109 (Required)</li></ul>Ability to Relocate:<ul><li>Seattle, WA 98109: Relocate before starting work (Required)</li></ul>Work Location: In person

Assistant General Manager

Waypoint Wellness

Part-Time Practice Manager &amp; Administrative Assistant &ndash; 15 - 20 hrs/wk &ndash; Remote (Seattle area)About the Role: Waypoint Wellness seeks a Practice Manager / Executive Assistant to support a dual-office clinical therapy practice and coordinate with TrueBearing Academy. You'll manage scheduling and operations for the Senior Psychologist, ensuring smooth clinical workflows and responsive patient communication. Mostly remote with monthly in-person visits to our Madison Valley office.Key ResponsibilitiesScheduling &amp; Adminstrative <ul><li>Manage clinical and administrative schedules across two practice locations and coordinate teaching, travel, and speaking engagements</li><li>Handle patient onboarding, intake logistics, and scheduling adjustments via email with occasional phone contact</li><li>Optimize appointment flow using automated scheduling systems</li><li>Process client invoicing workflows, confirmations, and follow-ups</li><li>Provide administrative support: document handling, scanning, data organization, inventory tracking</li><li>Serve as administrative liaison between Waypoint/Arete Resources and TrueBearing Academy</li><li>Support special projects (program launches, group scheduling etc.)</li></ul>Compliance &amp; Systems<ul><li>Use digital health platforms in HIPAA-compliant manner, maintaining strict PHI confidentiality</li><li>Track compliance deadlines (licenses, annual reports, fees) with leadership guidance</li><li>Identify opportunities to improve administrative efficiency</li></ul>Schedule<ul><li>15&ndash;20 hours weekly; early morning (Pacific) availability for schedule changes required; afternoons for follow-up and coordination</li><li>In-person: approximately once monthly for scanning, inventory, errands</li></ul>QualificationsRequired<ul><li>Healthcare practice management, clinical administration, or professional services with significant scheduling responsibility</li><li>Strong multi-calendar management skills and HIPAA knowledge</li><li>Excellent written communication and ability to work independently</li><li>High attention to detail and follow-through</li></ul>Preferred<ul><li>Mental health practice experience (front desk, care coordination, practice manager)</li><li>Executive/senior clinician scheduling experience</li><li>PracticeQ or comparable EHR familiarity</li><li>Mac ecosystem comfort; AI tool experience (Claude, etc.)</li></ul>Tools Google Workspace, Asana, EHRs (PracticeQ preferred), Mac environmentCompensation $28-40/hour; 1099 independent contractorTo Apply Send to [email]:<ul><li>Brief introduction (2&ndash;3 paragraphs): relevant experience and schedule fit</li><li>Resume (PDF)</li><li>Short answers:</li><li>Healthcare/professional scheduling experience and tools used?</li><li>Mental health practice experience (if any)?</li><li>Can you visit Seattle monthly in-person?</li></ul>Pay: $28.00 - $40.00 per hourBenefits:<ul><li>Flexible schedule</li></ul>Work Location: Hybrid remote in Seattle, WA 98112

Part‑Time Practice Manager / Executive Assistant – 15–20 hrs/wk – Mostly remote

HYPERPROOF

<div>Senior Manager, GTM Business Systems

As we scale our go-to-market operations, we need a systems leader who can own the architecture that powers the Hyperproof GTM Engine: from lead to close, to renewal to general customer success. We are hiring a Senior Manager, GTM Business Systems to work within our Business Operations team. This role reports to the Director, Business and Revenue Operations and will work closely with them to define the business systems strategy, including optimization of existing tools and roadmap planning. This leader will bring discipline and rigor to our approach to building systems, processes and workflows around Salesforce and other integrated systems.

North Star: Systems that are reliable, well-documented, and require minimal manual intervention, even as complexity grows.
<h3 class="jobSectionHeader">
WHO YOU ARE</h3>
<ul><li>A strategic systems leader, not just an administrator. You think in terms of architecture, data flow, and business outcomes, and you happen to be deeply skilled in Salesforce (Flows, APEX, Lightning) as your primary platform.</li>
<li><ul><li>You've owned interconnected business systems ecosystems end-to-end, not just administered individual tools, but understood how they fit together and where data flows break down.</li>
<li>You default to Salesforce as the system of record and instinctively think about how data should flow between systems before building anything.</li>
</ul></li><li>You're never satisfied with &quot;it works.&quot; You continuously evaluate the systems landscape for optimization, automation, and opportunities to simplify.</li>
<li>You thrive in environments where the structure is shifting; you see it as a challenge to keep the ship stable.</li>
<li>You're the connective tissue between technical and non-technical stakeholders; able to translate business problems into systems solutions and explain technical trade-offs in plain language.</li>
<li>Results-oriented with a bias toward action. You drive issues to closure and don't let things linger.</li>
<li>You bring strong project management instincts and can evaluate options against cost, complexity, timeline, and business impact to recommend the right path forward.</li>
<li>You believe in documentation as a discipline, not an afterthought. You've built data governance frameworks, technical maps, and systems documentation that other people actually use.</li>
<li>Curious and proactive about AI and emerging technologies; willing to experiment with tools and AI-assisted automation to improve efficiency across the revenue tech stack.</li>
</ul><h3 class="jobSectionHeader">WHAT WE ARE LOOKING FOR YOU TO DO</h3>

Leadership and Communication
<ul>
<li>Be the thought partner for the Director of Business and Revenue Operations. Be the right hand in pushing our operational efficiency forward.</li>
<li>Manage and develop one Salesforce Administrator, providing clear priorities, regular feedback, and growth opportunities. Build the team's capacity to support a growing systems portfolio as Hyperproof scales.</li>
<li>Own a structured intake and prioritization process for systems requests. Independently evaluate whether a requested change is valid, needed, and properly scoped or whether it needs to be escalated to Business Operations Leadership. Communicate decisions, trade-offs, and timelines transparently to stakeholders</li></ul> 


Systems Strategy &amp; Roadmap
<ul>
<li>Co-own the business systems roadmap with the Director of Business Operations. Evaluate, recommend, and prioritize optimization opportunities, new tool implementations, and architectural changes.</li>
<li>Architect the integration and data flow strategy across the revenue tech stack, with Salesforce as the system of record. Own the technical vision for how systems connect.</li>
<li>Lead/PM all large business systems implementations, including requirements gathering, vendor/tool evaluation, Agile delivery, and go-live. You get a say in whether a tool is a good fit before we commit.</li></ul> 


Operations &amp; Administration
<ul>
<li>Serve as the primary administrator for all tools in the business operations stack. Own implementations, configurations, and day-to-day operational support.</li>
<li>Own or partner on critical workflows such as; lead routing, attribution, account hierarchy, CPQ and order management, and auto-renewals.</li>
<li>Maintain all integrations with minimal downtime or errors. Leverage APIs for data exchange and user auto-provisioning across the stack.</li>
<li>Ensure all systems meet Hyperproof standards: no duplicates, seamless data flow, and consistent setup across environments.</li>
<li>Maintain the RevOps sprint cadence, checkpoints, and release calendar. Consistently meet deployment deadlines.</li>
<li>Hands-on CPQ ownership. We are completing a Nue CPQ re-implementation and this will be a primary focus during onboarding.</li></ul> 


Documentation &amp; Data Governance
<ul>
<li>Create and maintain comprehensive systems documentation: technical maps, field libraries, integration documentation, and change logs. All system changes require documentation for education and compliance before release.</li>
<li>Own the data governance framework, including defined data owners, quality standards, SLAs, and escalation paths.</li></ul> 


Security &amp; Compliance

Own security settings across all tools: user access reviews, permission configurations, and customer data protection. Understand requirements across EU, FedRAMP, and additional audit frameworks relevant to Hyperproof's use case.

Review and validate security configurations on a regular cadence, with documented evidence. 


AI &amp; Innovation
<ul>
<li>Identify and pilot AI-powered enhancements across the business systems stack (e.g., AI-driven data enrichment, intelligent automation). Bring recommendations to Business Operations Leadership with clear business cases and measurable outcomes.</li>
<li>Stay current on AI capabilities within Salesforce and adjacent tools. Proactively assess how emerging features can reduce manual effort or improve data quality.</li>
</ul><h3 class="jobSectionHeader">HOW YOU'LL KNOW YOU ARE SUCCESSFUL</h3>

(Within 3 Months)
<ul>
<li>Complete a full audit of the current business systems landscape and deliver a prioritized optimization roadmap.</li>
<li>Establish and document a data governance framework with defined owners, SLAs, and escalation paths.</li>
<li>Successfully onboard to all integrations, demonstrating the ability to independently troubleshoot and resolve issues.</li>
<li>Deliver at least one measurable improvement.</li>
</ul>
 (Within 6 Months)
<ul>
<li>Execute at least 3 prioritized optimization deliverables.</li>
<li>Ensure the data governance framework is aligned and working.</li>
<li>Deliver 3 measurable improvements.</li></ul> 

<h3 class="jobSectionHeader">
WHAT YOU'LL BRING</h3>
<ul><li>6+ years of Salesforce Strategy experience with demonstrated progression into systems architecture and advanced technical skills, not just administration.</li>
<li>Experience with at least 3, in addition to SFDC, of our named tools at the bottom of the JD.</li>
<li>Advanced knowledge of Salesforce Flows</li>
<li>4+ years managing multiple systems including integrations between CRM, Marketing, BI, etc.</li>
<li>Experience with Marketing Outbound Tools</li>
<li>Experience gathering requirements and facilitating meetings with stakeholders to define use cases and needs of stakeholders</li>
<li>Experience leading application implementations.</li>
<li>Track record of eliminating data quality issues at scale</li>
</ul><ul><li>Experience with Lean Data or similar lead routing tools</li>
<li>Bachelor's degree in Business Administration or Information Technology or equivalent professional experience.</li>
<li>Deep understanding of Sales and SAAS business model including PLG and ABM</li></ul> 

<h3 class="jobSectionHeader">
HOW YOU'LL SHOW UP</h3>
<ul><li>Coachable, fast learner who can pick up new skills and processes quickly</li>
<li>Detail-oriented, taking into consideration each moving part of the system before taking action or recommending a solution</li>
<li>A growth mindset toward AI and emerging technologies &mdash; willing to test, learn, and iterate rather than waiting for perfect solutions.</li>
<li>Outstanding communication skills, curiosity, and a helpful mindset.</li>
<li>A user-centric, empathetic approach to introducing systems change</li>
</ul>
OUR TOOLS
<ul>
<li>Salesforce (Sales + Service + Experience Clouds+Spiff)</li>
<li>Hubspot</li>
<li>Gong (Standard + Engage + Forecast)</li>
<li>ZoomInfo</li>
<li>Linkedin Sales Navigator</li>
<li>Lean Data</li>
<li>6Sense</li>
<li>Planhat</li>
<li>Highspot</li>
<li>ChiliPiper</li>
<li>Nue CPQ</li></ul> 


This role may also support connected systems such as:
<ul>
<li>Maxio</li></ul> 


LOCATION

We are a fully remote company! Rather than restrict ourselves to only finding talent in one city, we'd rather find the absolute best people regardless of where they live. 


CANDIDATE EXPERIENCE
<ul>
<li>We value your time and want you to know what to expect from us. This role is critical to the growth of Hyperproof and as such, for this interview, we expect to ask you to participate in;</li>
<li><ul><li>1 Recruiter Screen</li>
<li>1 Meeting with the Hiring Manager (~30 minutes)</li>
<li>4 interview loop</li>
<li><ul><li>(3) 30-45 min interview w/peers</li>
<li>(1) 20 min with SVP of Strategic Ops</li>
</ul></li><li>Skills Test/Case Study (2-3 Hours Max)</li>
<li><ul><li>A brief case study on how you previously solved a key business problem. There will be a 20 min debrief on your case study.</li>
<li>A flow skill test, you will be asked to evaluate and fix or build a flow in a provided Sandbox.</li>
</ul></li><li>IF NEEDED - Final Meetup with Hiring Manager (15 minutes)</li></ul></li></ul> 

WHERE YOU'LL GO
<ul>
<li>Hyperproof also loves to see an internal transfer. If a linear career path is not what you're looking for, you can work with your manager and our people team to explore lateral moves to other parts of the organization as you continue to grow with us.</li></ul><div> 
WHERE YOU'LL GO
<ul>
<li>Hyperproof also loves to see an internal transfer. If a linear career path is not what you're looking for, you can work with your manager and our people team to explore lateral moves to other parts of the organization as you continue to grow with us.</li>
</ul>
WHAT WE OFFER TO OUR EMPLOYEES

Please note: Benefits listed below are for employees in the United States; contractor roles or international positions may differ
<ul>
<li>Annual compensation reviews + equity</li>
<li>Unlimited PTO: strongly encouraged to unplug and recharge</li>
<li>Health: coverage for medical, dental, and vision - employee and dependents</li>
<li>401K, which vests immediately, complete with a 4% company match</li>
<li>12 weeks of Parental leave and 1 year free diapers and wipes with Honest</li>
<li>Annual company in-person events and quarterly in-person connects</li>
<li>$500 home office stipend - at the time of hire. Any additional home office needs are requested as needed.</li>
<li>$100 quarterly paid wellness stipend</li>
<li>Pet insurance discount</li>
<li>Slack channel notifications turn off after 5 pm based on your time zone</li>
<li>Two Hypercharge weeks of rest where we close company-wide (July &amp; Dec)</li>
</ul>
It's an exciting time to be at Hyperproof &mdash; we recently raised $40 million in our Series B financing, further cementing Hyperproof as the emerging leader in the risk and compliance management space.

At Hyperproof's core are our passionate team members who focus on user experience, beautiful design, and evangelize a positive social impact of our cloud based platform. We help organizations streamline their risk and compliance workflows so our customers can spend more time strategically managing programs and less time wrangling spreadsheets.

We are disrupting the governance, risk, and compliance software space with our innovative platform by helping traditionally unsung heroes (compliance professionals) do the right things so the wrong things don't happen.

Learn more about the @hyperproof culture and how it all started.

A NOTE ABOUT OUR INTERVIEW PROCESS

We're committed to creating a fair, respectful, and secure hiring experience for everyone. As part of that commitment, we use standard verification steps throughout our interview process.

Here's what that means for you:
<ul>
<li>We may conduct routine verification checks during the hiring process.</li>
<li>You might be asked additional questions to better understand your experience and background.</li>
<li>For video interviews, we ask that candidates be on camera without filters or visual modifications.
</li></ul>These steps are applied consistently for all candidates and are designed to ensure an equitable experience for everyone.

EQUAL OPPORTUNITY EMPLOYER

Hyperproof is committed to a diverse and inclusive workplace &mdash; it's one of our core values! Hyperproof is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.

To ensure a smooth interview process, all candidates will be required to provide a valid phone number that is not a VOIP (Voice Over Internet Protocol) number. This helps us maintain clear and reliable communication throughout your interview experience.</div></div>

Senior Manager, GTM Business Systems

The Home Depot

<div>Position Purpose:
Operations Experience Managers (Ops XM) are members of the store leadership team responsible for executing store standards, including customer service, department readiness, and operational processes. This role leads the Order Fulfillment team in executing best practices for picking, staging, and loading to ensure an excellent interconnected experience. The Ops XM drives operational excellence by physically executing inbound freight processes and auditing receiving procedures to verify SOP adherence. Additionally, they are responsible for implementing Shrink Action Plans within their areas of responsibility. The Ops XM performs Manager on Duty (MOD) functions - including safe opening and closing processes&mdash;strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. This position requires strict adherence to all timekeeping and break policies. Ops XMs provide input to store leadership on associate performance, talent planning, and selection. They coach and train associates on company policies, safety procedures, and customer service, while championing a safe working environment by ensuring associates complete training, correcting hazards immediately, and upholding all company safety standards. 
 
Key Responsibilities:<ul><li>
30% - Customer Service / Experience - Service Leadership: Champion the GET culture by working alongside the team to model proper techniques and providing real-time coaching on the sales floor. Fulfillment Operations: Direct D93 (Receiving) and D94 (Order Fulfillment) workflows to ensure all orders are received, picked, and staged within Service Level Agreements (SLAs).Quality Assurance: Proactively prevent customer issues by auditing delivery orders for accuracy and quality standards. Conflict Resolution: Promptly resolve customer concerns to ensure satisfaction, while identifying and escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers. Operational Standards: Ensure associates understand and execute in-stock maintenance and store appearance guidelines to support sales performance.</li><li>
30% - People - Talent Acquisition : Assist with recruitment and interviews to provide input to the Store Manager/ASM. Staffing &amp; Attendance: Monitor department staffing to address immediate coverage gaps and manage attendance variances. Training &amp; Compliance: Ensure D93/D94 training (KD) is current and drive engagement via HDPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching &amp; Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Operational Execution: Conduct daily walkthroughs to validate safety, SOP adherence, RTV/ZMA audits, and inbound freight preparation. Employee Relations: Champion &quot;Voice of the Associate&quot; initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Accountability: Enforce company policies and hold associates accountable for safety and operational standards.</li><li>
15% - Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines : Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise.</li><li>
25%- Shared Manager on Duty &ndash;Opening &amp; Closing Operations: Perform all Opening/Closing duties, including securing the building and balancing registers, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution &amp; Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution.</li></ul>
Direct Manager/Direct Reports:<ul><li>
This Position typically Reports to Operation Assistant Manager</li><li>
This position has 4 Direct Reports</li></ul>
Travel Requirements:<ul><li>
No travel required</li></ul>
Physical Requirements:<ul><li>
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.</li></ul>
Working Conditions:
<ul><li>Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.</li></ul>
Minimum Qualifications:<ul><li>
Must be 18 years of age or older</li><li>
Must be legally permitted to work in the United States</li><li>
Ability to work a flexible schedule, including nights, weekends, and overtime as needed.</li><li>
1 year of relevant work experience, including management of people and retail operations.</li></ul>
Preferred Qualifications:<ul><li>
 At least 1 year prior merchandising and/or operational experience.</li><li>
 At least 1 year leadership experience, preferably big box retail.</li><li>
Knowledge of the home improvement industry.</li></ul>
Minimum Education:
<ul><li>The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul>
Preferred Education:
<ul><li>No additional education</li></ul>
Minimum Years of Work Experience:<ul><li>
2 + years of previous related work experience</li></ul>
Preferred Years of Work Experience:
<ul><li>No additional years of experience</li></ul>
Minimum Leadership Experience:
<ul><li>1+ year of previous leadership Experience</li></ul>
Preferred Leadership Experience:
<ul><li>1+ year of previous leadership Experience</li></ul>
Certifications:<ul><li>
None</li></ul>
Competencies:
<ul><li>Action Oriented</li><li>
Decision Quality
</li><li>Collaborates</li><li>
Self-Development</li><li>
Situational Adaptability</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Manages Conflict</li><li>
Develops Talent</li><li>
Manages Conflict</li></ul></div>

Operations Experience Manager

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