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category management project intern tiktok shop operation center 2026 start bs ms

TikTok

<div>
 
 Responsibilities
 
 
 
 Team Introduction
 
 
 The e-commerce industry has grown tremendously recently, becoming a hotly contested space among leading Internet companies. Its future growth cannot be underestimated.
 
 
 With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our campaign team. Together, we can build an e-commerce ecosystem that is innovative, secure, and intuitive for our users.
 
 
 Step into a dynamic role with the US operation team, where you'll play a vital part in executing varies campaigns for some of the most iconic brands. Be at the forefront of innovation, contributing to cutting-edge campaigns and driving forward the yearly strategic modules that define success. In this role, you&rsquo;ll help power the future of e-commerce, supporting high-impact initiatives that connect brands with consumers in meaningful ways. Join us as we shape the future of e-commerce here at TikTok Shop!
 
 
 As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.
 
 
 Applications will be reviewed on a rolling basis - we encourage you to apply early.
 
 
 Successful candidates must be able to commit to at least 3 months long internship period.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Strategy: Assist the team in analyzing market trends, including but not limited to assortment supply analysis, traffic analysis, content analysis etc.
 </li>
 <li>
 Work as a Campaign Executive with related stakeholders to ensure the campaign is running smoothly, including promotion setting, creator sourcing, product delivery track, and communication with cross functional teams
 </li>
 <li>
 Monitor real-time campaign/ project performance and keep tracking of post campaign performance evaluation
 </li>
 <li>
 Support to help Weekly Report Data Analysis
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Minimum Qualifications:
 
 
 <ul>
 <li>
 Currently pursuing Bachelor&rsquo;s Degree or above in Business, Project Management, Data Analytics, or related fields
 </li>
 <li>
 Excellent communication and problem-solving skills.
 </li>
 <li>
 Strong organization, multitasking, and prioritization skills.
 </li>
 <li>
 Proficient in Excel and data analysis
 
 
 </li>
 </ul>
 
 Preferred Qualifications:
 
 
 
 <ul>
 <li>
 Prior e-Commerce experience would be strongly preferred, but not required.
 </li>
 <li>
 Data driven and sensitive to data insight
 
 
 </li>
 </ul>
 Job Information
 
 
 【For Pay Transparency】Compensation Description (Hourly) - Campus Intern
 
 
 The hourly rate range for this position in the selected city is $23.75- $23.75.
 
 
 Benefits may vary depending on the nature of employment and the country work location. Interns have day one access to health insurance, life insurance, wellbeing benefits and more. Interns also receive 10 paid holidays per year and paid sick time (56 hours if hired in first half of year, 40 if hired in second half of year). Interns who are not working 100% remote may also be eligible for housing allowance.
 
 
 The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
 
 
 
 For Los Angeles County (unincorporated) Candidates:
 
 
 
 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
 
 
 <ul>
 <li>
 Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
 </li>
 <li>
 Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
 </li>
 <li>
 Exercising sound judgment.
 
 
 </li>
 </ul>
 
 About TikTok
 
 
 
 TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
 
 
 Why Join Us
 
 
 Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect &ndash; and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
 
 
 We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
 
 
 Diversity &amp; Inclusion
 
 
 TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
 
 
 TikTok Accommodation
 
 
 TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
</div>

Category Management Project Intern (TikTok Shop - Operation Center) - 2026 Start (BS/MS)

Seattle Kraken

<div>Position: Data Systems Intern
 
Department: Business Strategy &amp; Analytics (BS&amp;A) 
Reporting To: VP, Business Strategy &amp; Analytics (BS&amp;A) 
Timeline: June 2026 &ndash; September 2026

Our Purpose: 
We are building a championship organization that serves our fans, community and business partners through world class sports and entertainment. We believe that Winning Matters, our Fans come first, with risk comes reward, great teams can achieve unimaginable results, honoring the Pacific Northwest is our duty and driving the business is our responsibility.

Since the team was awarded in 2018 through to our first puck drop in 2021, the Kraken brand has become one of the most recognized and beloved in the NHL. Playing at Climate Pledge Arena, the most sustainable arena in the world, we want to provide a memorable experience every night and make fans for life. Our joint foundation, One Roof Foundation aims to advance equity and sustainability by increasing opportunities to thrive for our most vulnerable young people and communities. Kraken Community Iceplex serves not only as the official practice facility for the team, but also as a thriving 3-sheet community facility providing skating and hockey programming for all.

Our Vision: 
To inspire a passion for learning and empower future leaders in a safe environment where they are valued for their individuality and diverse capabilities.

Our Commitment to Diversity, Equity, and Inclusion in Hiring: 
The Seattle Kraken aspire to write a new playbook in sports and entertainment that includes everyone. In alignment with this vision, if you don&rsquo;t meet every job requirement listed&mdash;or if you haven&rsquo;t played ice hockey before or are still learning about the sport&mdash;we still encourage you to apply. We understand you may bring other relevant experiences and expertise to help us become the highest performance organization we can be. One of our core values is &lsquo;Make Us Better&rsquo; and we recognize diversity, equity and inclusion as a critical business strategy. 
 
If you&rsquo;d like to request an accommodation in the application or interview process, please let us know by emailing: hr@seattlekraken.com.

Position Summary:

The Data Systems Intern will have exposure to several areas across the BS&amp;A team, including assisting with projects in Salesforce CRM, process automations, compiling &amp; analyzing data, and data hygiene.

Essential Duties &amp; Responsibilities:
<ul>
<li>Support day-to-day quality assurance and troubleshooting of Salesforce CRM</li>
<li>Support data validation, data entry and data cleaning initiatives</li>
<li>Utilize data warehouse to draw insights pertinent to sales, marketing, and facility operation KPIs</li>
<li>Collaborate with fellow BS&amp;A team members to build user-friendly reports</li>
<li>All other duties as assigned</li>
</ul>
What You Will Learn:
<ul>
<li>The importance of data as the backbone for decision making in sports business</li>
<li>Best practices for data cleanliness, including data hygiene and building tests</li>
<li>Basic principles of data engineering and how data moves between systems</li>
<li>Process automations and their importance in workflows</li>
</ul>
Required Experience &amp; Qualifications:
<ul>
<li>Experience with SQL</li>
<li>Experience with reporting, dashboarding and data visualizations tools (Tableau preferred)</li>
<li>Extremely organized and detail oriented, resourceful, quick learner and able to handle multiple projects simultaneously</li>
<li>A high degree of personal integrity and consistently put the interests of the organization first</li>
<li>Must be a fierce communicator and cross-organizational collaborator</li>
</ul>
Total Rewards Package:
<ul><li>Compensation:
<ul><li>In accordance with Washington&rsquo;s Equal Pay and Opportunity Act, the pay range for the position is $21.50-$22.50/hr. Actual base pay will depend on the employee&rsquo;s experience and other job-related factors permitted by law.</li>
<li>Company-paid Orca card.</li>
<li>Company-wide recognition platform.</li>
<li>Corporate office located at the Kraken Community Iceplex in Northgate; within walking distance of the Northgate Light Rail Station and Northgate Transit Center; free parking.</li>
</ul>
</li></ul>Working Conditions:
<ul>
<li>This role is based on-site in our Seattle office and requires work to be performed in person. However, we do value flexibility as the business will allow, and offer occasional opportunities to work from home.</li>
<li>This role will work approximately 20-30 hours per week. Hours may fluctuate based on school schedule, work assigned, etc.</li>
<li>Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.</li>
<li>Frequent bending, lifting 15-20 pounds, sitting, exposure to multiple external elements, extensive walking through the building including inclines and stairs.</li>
<li>Must have transportation to and from events.</li>
</ul>
Seattle Hockey Partners, LLC and Seattle Arena Company, LLC are proud to be an equal opportunity workplace. We do not discriminate on basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or any protected category prohibited by local, state or federal laws.</div>

Data Systems Intern (June-September)

<div>
 
 Responsibilities
 
 
 
 We are looking for talented individuals to join our team in 2026. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth. Launch your career where inspiration is infinite at TikTok.
 
 
 Successful candidates must be able to commit to an onboarding date by end of year 2026. Please state your availability and graduation date clearly in your resume.
 
 
 Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.
 
 
 Online Assessment
 
 
 Candidates who pass resume screening will be invited to participate in TikTok's technical online assessment.
 
 
 
 About The Team
 
 
 
 The E-commerce Supply Chain and Logistics team is dedicated to enhancing clients' shopping experience and reducing logistics operational cost in TikTok E-commerce. We are searching for a Data Analyst who will be responsible for data analysis of TikTok Shop's global logistics operations.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Responsible for data analysis of TikTok e-commerce's global logistics operations;
 </li>
 <li>
 Maintain &amp; improve operation performance index; assist top management to monitor the weekly and bi-monthly operation performance; analyze results using statistical techniques and provide ongoing reports;
 </li>
 <li>
 Cooperate with logistics team to set strategy, e.g. Leadtime improvement, cost reduction, logistics experience rating, etc; communicate findings to influence others to take actions;
 </li>
 <li>
 Follow-up data analysis of operation teams in several overseas markets, support operation and provide optimization suggestions;
 </li>
 <li>
 Cooperate with Products and ETL teams to define system requirements, build data products, improve and roll-out product features to support business.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Minimum Qualifications:
 
 
 <ul>
 <li>
 Recently or currently enrolled in a BS/MS program with a graduation date between December 2025-December of 2026.
 </li>
 <li>
 Ability to clearly communicate insights to both technical and non-technical audiences.
 </li>
 <li>
 Strong communication skills for presenting analysis results.
 </li>
 <li>
 Experience with data tools such as Tableau (for dashboards/visualization), Alteryx or Tableau Prep (for data preparation/ETL), and Jupyter Notebooks (for exploratory analysis and prototyping).
 </li>
 <li>
 Familiarity with SQL-based environments and big data platforms (e.g., Hive, Spark).
 </li>
 <li>
 Product Analytics, Statistics, and Experimentation expertise.
 
 
 </li>
 </ul>
 
 Preferred Qualifications:
 
 
 
 <ul>
 <li>
 E-commerce or online marketplace trust &amp; safety experience is strongly preferred.
 </li>
 <li>
 Previous experience with logistics or supply chain companies.
 </li>
 <li>
 To succeed in the role, you need to be a proactive, self-driven and impact-driven person.
 </li>
 <li>
 Be able to work with cross-functional teams in a fast-paced environment.
 
 
 </li>
 </ul>
 By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy.
 
 
 Job Information
 
 
 
 【For Pay Transparency】Compensation Description (Annually)
 
 
 
 The base salary range for this position in the selected city is $82228 - $128356 annually.
 
 
 Compensation may vary outside of this range depending on a number of factors, including a candidate&rsquo;s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
 
 
 Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
 
 
 The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
 
 
 
 For Los Angeles County (unincorporated) Candidates:
 
 
 
 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
 
 
 <ul>
 <li>
 Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
 </li>
 <li>
 Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
 </li>
 <li>
 Exercising sound judgment.
 
 
 </li>
 </ul>
 
 About TikTok
 
 
 
 TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
 
 
 Why Join Us
 
 
 Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect &ndash; and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
 
 
 We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
 
 
 Diversity &amp; Inclusion
 
 
 TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
 
 
 TikTok Accommodation
 
 
 TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
</div>

Data Analyst Graduate (TikTok Shop Supply Chain and Logistics) - 2026 Start (MBA)

Big Whale Consignment

Are you passionate about content creation and social media? We&rsquo;re looking for a Social Media and Content Creator Associate to join our team and gain hands-on experience in filming, editing, and creating social media content!About us:With over 45k followers on Instagram, we&rsquo;re actively expanding our presence on TikTok and looking for an intern to help us grow and engage with our audience across both platforms by working with us on content creation. This is a great opportunity to work with a growing brand while gaining experience in both Instagram and TikTok content creation strategies We are a vintage shop with a makers market attached, working with over 120 artists and promoting the space as well as their work. KeyResponsibilities: <ul><li>Film and edit engaging videos for social media platforms according to our video formulas and structures.</li><li>Assist with content creation, planning, and scheduling</li><li>Collaborate with the team on creative strategies</li><li>Help look into the performance of content and make recommendations to iterate</li></ul>What You&rsquo;ll Gain: <ul><li>Real-world experience in video production and social media marketing</li><li>A portfolio of work to showcase your skills</li><li>A chance to collaborate with a creative and dynamic team</li><li>Possible Networking opportunities in the industry</li></ul>Ideal Candidate:<ul><li>1-2 years experience in producing short form videos</li><li>Passionate about social media and digital content</li><li>Comfortable with video editing software, we will train</li><li>Eager to learn and take initiative</li><li>Detail-oriented and organized</li><li>Reliable and punctual</li><li>$29 per hour and 6 hours per week. Flexible Schedule, we will work with you on day and time.</li></ul>To Apply:<ul><li>Send us your resume (Email: BWCSeattle@gmail.com) and 3 examples of your work. Please do not inquire about the position at the shop.We can&rsquo;t wait to see your creativity!</li></ul>Job Type: Part-timePay: From $29.00 per hourShift:<ul><li>Day shift</li></ul>Work Location: In person

Social Media and Content Coordinator

Commerce ops
 
TikTok Shop - Strategy and Operations Managers, Shoptab
 
Location
 :
 
Seattle
 
Employment Type
 :
 
Regular
 
Job Code
 :
 
A04991A
 
Responsibilities
 
About the Team
 The Shoptab E-commerce Operations team is committed to building a vibrant, trustworthy, and engaging marketplace in TikTok, where customers discover and purchase. Our mission is to empower sellers and delight customers by defining and executing strategies for robust merchandise growth. We optimize the user journey across various shopping channels and work cross-functionally with product, engineering, marketing, and category teams. We are the bridge between our sellers' needs and our platform's capabilities, constantly striving to create a seamless and prosperous ecosystem for all.
 
Responsibilities
 <ul>
<li>Shoptab Marketing and Channel Operations Strategy: Iterate on Shoptab marketing during campaigns and BAU periods, as well as channel operations. Collaborate with cluster and product teams to upgrade the user reception and supply of mall channels, forming a refined matching mechanism that optimizes resources including traffic distribution, banners, search recommendation slots, and subsidies. Leverage data insights to drive merchant product growth and enhance user experience.</li>
<li>Merchandising & Seller Strategy: Develop and execute comprehensive lifecycle management and strategies covering merchant and product onboarding, cold-start incubation, growth, and maturity. Based on the product characteristics and customer demand of different categories, establish clear mall operational pathways, tiered prioritization, and support mechanisms. Utilize mall traffic and platform resources to accelerate the shelf growth of key merchants and products.</li>
<li>Cluster Collaboration & SOPs: Partner with category teams to establish and standardize cross-functional standard operating procedures (SOPs). This includes co-defining product selection logic, recruitment processes, and joint support mechanisms to ensure seamless collaboration and scalable growth through Shoptab.</li>
<li>Product Collaboration & Resource Management: Act as a key stakeholder for product development in shoptab scenario by evaluating inbound operational requirements and translating them into clear product solution proposals and managing product channel resources to increase utilization efficiency.</li>
</ul>
Qualifications
 
Minimum Qualifications
 <ul>
<li>Bachelor's degree or equivalent practical experience.</li>
<li>3+ years of experience in e-commerce or strategy operations</li>
<li>Strong analytical and problem-solving skills, with proven experience in using data to drive strategic decisions and measure performance.</li>
<li>Excellent communication and interpersonal skills, with the ability to build consensus and collaborate effectively with diverse cross-functional teams.</li>
<li>Demonstrated ability to manage complex projects from inception to completion in a fast-paced, ambiguous environment.</li>
</ul>
Preferred Qualifications
 <ul>
<li>Experience with creator ecosystems or content based commerce.</li>
</ul>
Job Information
 
【For Pay Transparency】Compensation Description (Annually)
 
The base salary range for this position in the selected city is $106400 - $191330 annually.
 
​
 
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
 
​
 
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
 
​
 
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
 
​
 
For Los Angeles County (unincorporated) Candidates: 
​
 
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
 
​
 
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
 
​
 
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
 
​
 
3. Exercising sound judgment.
 
​
 
About TikTok
 
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
 
​
 
Why Join Us
 
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
 
​
 
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
 
​
 
​
 
Diversity & Inclusion
 
​
 
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
 
​
 
TikTok Accommodation
 
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at
 
https://tinyurl.com/RA-request

TikTok Shop - Strategy and Operations Managers, Shoptab

<div>
 
 Responsibilities
 
 
 About the Team:
 
 Our E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users but also sellers and creators. We value user experience and work on policies, rules, products, and systems to ensure quality. The Service and Support Center Team (SSC) is part of the GNE organization. Our mission is to deliver trustworthy and excellent service experiences for every user of TikTok Shop. SSC is looking for a Quality Assurance (QA) Program Manager role to ensure high-quality standards across BPO partners by leading QA frameworks, audits, and root cause analysis to drive consistent service excellence. It also uses data, governance alignment, and cross-functional project management to continuously improve performance and operational outcomes.
 
 
 Roles &amp; Responsibilities:
 
 Quality Assurance &amp; Governance
 
 - Uphold high-quality moderation standards across all BPOs to ensure consistency and excellence in service delivery.
 
 - Develop, implement and continuously enhance a robust quality assurance framework aligned with evolving business needs and customer expectations.
 
 - Ensure 100% auditing of DSAT cases by BPO teams and conduct Root Cause Analysis for DSAT cases for the leadership team.
 
 - Perform Audit-the-Auditor checks to maintain QA compliance and standards within BPO teams.
 
 - Participate in global and regional governance discussions to ensure uniformity of quality expectations, reporting, and issue escalation across markets.
 
 Data Analysis &amp; Process Improvement
 
 - Conduct deep-dive root cause analysis of quality gaps to identify actionable insights and implement data-driven quality improvement initiatives.
 
 - Define success metrics for quality programs and provide regular updates to the leadership team.
 
 - Utilize data dashboards and reporting tools to track QA performance, agent-level compliance and operational readiness.
 
 - Maintain structured documentation, risk logs, and reporting dashboards to support transparency and informed decision-making.
 
 
 Project &amp; Stakeholder Management
 
 - Lead and manage quality-related projects end-to-end: scoping, planning, stakeholder engagement, execution and post-mortem analysis.
 
 - Drive timelines and track deliverables to ensure successful and timely implementation of quality initiatives.
 
 - Collaborate with internal teams and external stakeholders to align on quality standards, workflow optimizations, and feedback loops.
 
 - Lead BPO business reviews and actively participate in internal business reviews to provide actionable insights for decision-making.
 
 - Work across different time zones as required by business needs, including coordination with BPO partners and internal stakeholders.
 
 
 
 Qualifications
 
 
 Minimum Qualifications:
 
 - Bachelor&rsquo;s degree or equivalent practical experience.
 
 - Proven track record in customer service quality assurance and training operations, ideally within a BPO environment.
 
 - Prior experience as a QA in a BPO setting is a strong advantage.
 
 - Skilled in collaborating across functions and with both technical and non-technical stakeholders.
 
 - Comfortable navigating fast-paced, high-growth environments and influencing product or process enhancements.
 
 
 Preferred Qualifications:
 
 - Experience in e-commerce marketplace platforms and customer service operations is a plus.
 
 
 
 About TikTok
 
 
 TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.&ZeroWidthSpace;
 
 
 
 
 Why Join Us
 
 
 Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect &ndash; and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.&ZeroWidthSpace;
 
 We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.&ZeroWidthSpace;
 
 &ZeroWidthSpace;
 
 Diversity &amp; Inclusion&ZeroWidthSpace;
 
 TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.&ZeroWidthSpace;
 
 
 
 
 TikTok Accommodation
 
 
 TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request&ZeroWidthSpace;
 
 
 
 
 Job Information
 
 
 【For Pay Transparency】Compensation Description (Annually)
 
 The base salary range for this position in the selected city is $80169 - $129200 annually.&ZeroWidthSpace;
 
 Compensation may vary outside of this range depending on a number of factors, including a candidate&rsquo;s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.&ZeroWidthSpace;
 
 Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).&ZeroWidthSpace;
 
 The Company reserves the right to modify or change these benefits programs at any time, with or without notice.&ZeroWidthSpace;
 
 For Los Angeles County (unincorporated) Candidates:&ZeroWidthSpace;
 
 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:&ZeroWidthSpace;
 
 1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;&ZeroWidthSpace;
 
 2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and&ZeroWidthSpace;
 
 3. Exercising sound judgment.&ZeroWidthSpace;
</div>

TikTok Shop - Quality Assurance Program Manager

Walker Sands

<div>We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply. As an equal-opportunity employer, Walker Sands is committed to diversity, equity, and inclusion and welcomes everyone to our team.

In your application, please feel free to note which pronouns you use (For example &ndash; she/her/hers, he/him/his, they/them/theirs, etc). If you need reasonable accommodation at any point in the application or interview process, please let us know.

As a Brand Designer Intern, you'll support our creative team in building bold, strategic design work for world-leading technology and other exciting B2B brands. You'll collaborate across visual identity, social, campaign and content projects &mdash; creating high-quality assets that help brands show up consistently and creatively across every touchpoint.

This internship is ideal for a designer who's excited to learn fast, contribute meaningfully and strengthen their portfolio through real client work. You'll work closely with designers, copywriters, strategists and creative directors, gaining hands-on experience in a fast-paced agency environment where design decisions are grounded in both craft and strategy.

If you're a curious, detail-driven designer who loves brand storytelling, stays on top of trends and enjoys working across a variety of formats, you'll thrive here.

Responsibilities:
<ul>
<li>Design logos, visual identity systems, brand guidelines and a wide range of assets for branding, marketing campaigns and content.</li>
<li>Follow established brand guidelines while creating compelling and engaging visual designs.</li>
<li>Collaborate closely with designers, copywriters, strategists and creative directors to bring brand and marketing concepts to life.</li>
<li>Develop templates for social media, content, presentations and other materials to activate new brand identities.</li>
<li>Support brand activations by sourcing and selecting images, icons and illustrations.</li>
<li>Partner with motion designers to create storyboards for dynamic brand animations.</li>
<li>Prepare and deliver production-ready files for multiple platforms and formats.</li>
<li>Help organize design assets and maintain clear, consistent file management systems.</li>
<li>Incorporate feedback from internal teams and clients to refine and improve design work.</li>
</ul>
Requirements:
<ul>
<li>Proficiency in Adobe Creative Suite including Illustrator, Photoshop and InDesign.</li>
<li>Strong understanding of grid systems, layouts, typography, composition and color theory.</li>
<li>Currently pursuing or recently completed a design-related degree from an accredited university or college.</li>
<li>Ability to accept constructive feedback and apply it effectively.</li>
<li>Passion for creative problem-solving and staying current with design and marketing trends.</li>
</ul>
Bonus:
<ul>
<li>Experience working in Figma is a plus.</li>
<li>Experience working at an agency is a plus.</li>
<li>Experience working in Trello or a project management platform is a plus.</li>
</ul>
Internship Details:
<ul>
<li>Hybrid: 1 or 2 days per week in our Chicago, Seattle or Boston offices/3 days per week remote</li>
<li>Duration: 12 weeks, paid internship.</li>
<li>Start Date: May 26, 2026</li>
<li>Commitment: Full-time (40 hours per week).</li>
<li>Eligibility: Open to students between their junior and senior years, including those eligible for full-time employment after the internship.</li>
<li>Final Step: All finalists must complete a skills test as part of the selection process.</li></ul></div>

Brand Design Intern

Explore 324+ Category management project intern tiktok shop operation center 2026 start bs ms in Seattle this March. Find roles across top companies and apply now to boost your career.