cctv supervisor

Kasrawy Group Careers

<div>
 Position: CCTV Supervisor
 
 
 Job Overview:
 
 
 We are seeking a highly skilled and experienced CCTV Supervisor to join our team. As a CCTV Supervisor, you will be responsible for overseeing the installation, maintenance, and operation of our CCTV systems. You will also be responsible for managing a team of CCTV technicians and ensuring that all operations are carried out efficiently and effectively.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Oversee the installation, maintenance, and operation of CCTV systems.
 </li>
 <li>
 Manage the CCTV operation, providing guidance and support as needed.
 </li>
 <li>
 Develop and implement standard operating procedures for the CCTV department.
 </li>
 <li>
 Monitor and evaluate the performance of the CCTV system and make necessary adjustments to ensure optimal functioning.
 </li>
 <li>
 Conduct regular inspections of CCTV equipment and report any issues or malfunctions to the appropriate department.
 </li>
 <li>
 Ensure that all CCTV footage is properly stored and archived for future reference.
 </li>
 <li>
 Stay up-to-date with the latest advancements in CCTV technology and make recommendations for upgrades or improvements.
 </li>
 <li>
 Train new CCTV technicians on proper installation and maintenance procedures.
 </li>
 <li>
 Collaborate with other departments to ensure that CCTV systems are integrated with other security systems.
 </li>
 <li>
 Conduct regular audits to ensure compliance with company policies and procedures.
 </li>
 <li>
 Respond to any emergency situations that may arise and take appropriate action.
 </li>
 <li>
 Maintain accurate records of all CCTV activities, including maintenance and repairs.
 
 
 
 </li>
 </ul>
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in Electrical Engineering, IT, or a related field.
 </li>
 <li>
 Minimum of 2 years of experience in CCTV installation, maintenance, and operation.
 </li>
 <li>
 Previous experience in a supervisory role is preferred.
 </li>
 <li>
 Strong knowledge of CCTV systems, including analog and IP cameras, DVRs, and NVRs.
 </li>
 <li>
 Familiarity with networking and IT infrastructure.
 </li>
 <li>
 Excellent problem-solving and decision-making skills.
 </li>
 <li>
 Strong leadership and team management abilities.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Ability to work in a fast-paced and dynamic environment.
 </li>
 <li>
 Willingness to work flexible hours, including nights and weekends if needed.
 
 </li>
 </ul>
</div>

CCTV Supervisor

talabat

<div>
 
 A Little Bit About Talabat
 
 
 
 talabat is the leading online food and groceries ordering platform in MENA, operating in 9 countries across the region. Founded in 2004 by a small group of entrepreneurs in Kuwait, talabat&rsquo;s success expanded to the rest of the GCC region, Egypt &amp; Jordan, making it the largest and most popular food ordering app. With over 2,000+ employees and millions of users, we deliver hundreds of thousands of orders every day.
 
 
 We are part of the Delivery Hero network building the next generation of online delivery platforms across the globe. Our network is truly international with engineering teams in 13 countries and operations in 40+ countries
 
 .
 
 
 
 
 Job Description
 
 
 
 
 Role summary
 
 
 
 We are seeking a highly skilled and experienced Senior IT Network Engineer to anchor our dynamic IT Operations team. The ideal candidate will possess a blend of advanced technical expertise in Network Engineering, strong project management capabilities, and a strategic mindset to oversee the A-Z launch and maintenance of our Dark Store and Kitchen infrastructure. This role requires a deep understanding of IT systems, excellent problem-solving abilities (Crisis Management), and a commitment to delivering "Gold Standard" solutions while actively mentoring junior engineers.
 
 
 
 The Following Experience Is Relevant To Us
 
 
 
 Strategic Leadership &amp; Mentorship
 
 
 <ul>
 <li>
 Team Guidance: Provide technical expertise to junior engineers (IC1/IC2). Resolve technical conflicts within the squad based on logical reasoning, ensuring the team moves forward without deadlock.
 </li>
 <li>
 Project Management: Lead infrastructure projects (Site Launches, Hub expansions) from conception to completion, ensuring adherence to timelines, budgets, and resource coordination.
 </li>
 <li>
 Collaboration: Collaborate with cross-functional teams (Expansion, Operations, Logistics) to assess infrastructure needs and develop scalable, frugal solutions that support business growth across MENA.
 </li>
 <li>
 Talent Acquisition: Participate in the interview process for new engineers, raising the technical bar for the team.
 </li>
 <li>
 Tribe Alignment: Translate business goals into technical execution, explicitly driving the Tribe&rsquo;s KPIs (e.g., Speed to Launch, Uptime, SLA) to completion.
 
 
 </li>
 </ul>
 Advanced Technical Execution
 
 
 <ul>
 <li>
 Gold Standard Design: Own the architecture for Fortinet Security Fabric. Independently design, implement, and maintain complex solutions that avoid duplication and conflict with existing implementations (Network Segmentation, Zero-Trust Architecture, LAN/WAN, SD-WAN, CCTV&hellip; etc.) to meet business requirements, defining the configuration standards that the rest of the team follows with the support of L3 teams.
 </li>
 <li>
 Proactive Engineering: Proactively identify and address potential issues or bottlenecks within the infrastructure (e.g., bandwidth saturation, firewall policy conflicts), implementing preventive measures and automation scripts to ensure optimal performance.
 </li>
 <li>
 Emerging Tech: Stay abreast of industry trends (e.g., AI in CCTV, Zero-Touch Provisioning), recommending and implementing best practices to enhance the efficiency and effectiveness of our infrastructure.
 </li>
 <li>
 Crisis Management: Act as the primary technical escalation point for complex outages, utilizing advanced troubleshooting to resolve high-impact incidents (P1/P2) that junior engineers cannot solve. Utilizing advanced troubleshooting to resolve high-impact incidents and owning the Post-Mortem / RCA process to prevent recurrence.
 </li>
 <li>
 RFCs &amp; Documentation: Author RFCs (Request for Comments) and ADRs (Architecture Decision Records) for major infrastructure changes, ensuring all designs are documented and reviewed before implementation.
 </li>
 <li>
 Innovation: Lead cross-team POCs (Proof of Concepts) to evaluate and test new hardware/software solutions before mass deployment.
 
 
 </li>
 </ul>
 Technical Skills
 
 
 <ul>
 <li>
 Core Networking: Extensive experience designing, implementing, and supporting enterprise-level IT infrastructure solutions. Proficiency in networking concepts including TCP/IP, BGP/OSPF, VLANs, and Subnetting.
 </li>
 <li>
 Security &amp; Firewalls: Expert proficiency in configuring and managing Fortinet Security Fabric (FortiGate NGFW, FortiManager, FortiAnalyzer) and SD-WAN architecture.
 </li>
 <li>
 Monitoring: Proficiency in installing and configuring monitoring tools (e.g., Prometheus &amp; Grafana) for network monitoring and performance analysis.
 </li>
 <li>
 Physical Infrastructure: Deep knowledge of CCTV systems (Hikvision) including NVR storage calculations, AI analytics, and structured cabling standards for warehouses.
 </li>
 <li>
 Containarization &amp; Virtualization: Strong knowledge of containerization (Docker/Podman) and familiarity with cloud platforms (AWS/Azure) for hybrid-network connectivity.
 </li>
 <li>
 Automation: Familiarity with scripting (Python, Bash) and automation tools to drive operational efficiency.
 
 
 </li>
 </ul>
 Soft Skills
 
 
 <ul>
 <li>
 Communication: Excellent communication skills, with the ability to convey complex technical concepts (risks, trade-offs) to non-technical stakeholders (Ops Managers, City Managers).
 </li>
 <li>
 Mentorship: Proven leadership skills, with the ability to mentor and motivate team members without formally managing HR. You encourage dissent and diversity of thought in technical problem solving.
 </li>
 <li>
 Adaptability: Willingness to learn new technologies and methodologies quickly in a fast-paced startup environment.
 </li>
 <li>
 Time Management: Effective prioritization skills, with the ability to manage multiple site launches simultaneously while shielding the team from burnout.
 
 
 </li>
 </ul>
 Business Skills
 
 
 <ul>
 <li>
 Strategic Alignment: Understanding of business processes (Quick Commerce/Logistics), with the ability to align infrastructure initiatives with strategic goals (e.g., "Speed to Launch").
 </li>
 <li>
 Frugality &amp; Budgeting: Proven track record of delivering projects on time and within budget, applying a frugal mindset to optimize costs without sacrificing quality.
 </li>
 <li>
 Risk Management: Ability to assess and mitigate risks (e.g., single points of failure in warehouse connectivity), making data-driven decisions to ensure project success.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s Degree in Information Technology, Computer Science, or Engineering.
 </li>
 <li>
 Experience: 6+ years of experience in Network Engineering or IT Infrastructure, with at least 2 years in a technical leadership or mentoring capacity.
 </li>
 <li>
 Certifications: Professional-level certifications (Fortinet NSE 7, CCNP Enterprise) are highly desirable.
 </li>
 <li>
 Technical Skills: Strong grasp of Automation, Virtualization, and Cloud concepts (AWS/Azure) beyond standard troubleshooting.
 </li>
 <li>
 ITIL: ITIL Strategist or Leader (V4)
 </li>
 </ul>
</div>

Senior Engineer - IT Operations

Alstom

<div>
 At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
 
 
 Could you be the full-time Telecoms Lead Engineer in Istanbul we&rsquo;re looking for?
 
 
 
 Your future role
 
 
 
 Take on a new challenge and apply your telecommunications expertise in a cutting-edge field. You&rsquo;ll work alongside dynamic, collaborative, and innovative teammates.
 
 
 You'll play a key role in delivering state-of-the-art telecom systems for railway networks. Day-to-day, you&rsquo;ll work closely with teams across the business (engineering, project management, and civil works partners), supervise site activities, and ensure compliance with safety, quality, and environmental standards, and much more.
 
 
 You&rsquo;ll specifically take care of leading the Installation, Testing, and Commissioning of telecom systems such as TCP/IP, IP-MPLS, CCTV, Video Management Systems, Public Address Systems, and GSMR systems, but also support the development of telecom architectures and solutions for tenders and projects.
 
 
 
 We&rsquo;ll look to you for:
 
 
 
 <ul>
 <li>
 Coordinating activities of subcontractors on project planning and civil works activities, and reporting to the regional Telecom Engineering head and Project Management
 </li>
 <li>
 Supervising and inspecting site telecommunications activities to ensure execution aligns with approved plans and standards
 </li>
 <li>
 Performing field inspections to ensure compliance with safety policies, procedures, and approved work methods
 </li>
 <li>
 Managing handover processes/documentation and supporting the commissioning team during testing phases
 </li>
 <li>
 Analyzing requirements and proposing cost-effective solutions
 </li>
 <li>
 Ensuring designs are compatible with health and safety standards
 </li>
 <li>
 Coordinating with other entities for technical aspects of interfaces, especially with civil works partners
 </li>
 <li>
 Resolving technical open issues on-site, from investigation to modification implementation
 </li>
 <li>
 Supporting ongoing Telecom activities for projects and ensuring compliance with Alstom standards
 </li>
 <li>
 Maintaining and coordinating As-Built Documentation submissions
 </li>
 <li>
 Planning, executing, monitoring, and controlling design, configuration, maintenance, testing, and commissioning activities for telecommunication systems
 </li>
 <li>
 Interfacing with customers and engineers on design and commissioning status
 </li>
 <li>
 Deploying and sizing networks (fiber optic transmission and other physical deployments)
 </li>
 <li>
 Monitoring and maintaining network performance and quality
 
 
 </li>
 </ul>
 
 All About You
 
 
 
 We value passion and attitude over experience. That&rsquo;s why we don&rsquo;t expect you to have every single skill. Instead, we&rsquo;ve listed some that we think will help you succeed and grow in this role:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Communication Engineering, Electronics Engineering, or equivalent
 </li>
 <li>
 Knowledge of network infrastructure (switches, routers, firewalls, media converters, etc.)
 </li>
 <li>
 Understanding of associated protocols (TCP/IP, MPLS, LAN-WAN) and routing principles (static &amp; dynamic)
 </li>
 <li>
 CCNA &amp; CCNP certification (preferred)
 </li>
 <li>
 Experience in telecom subsystems and interfaces (railway systems experience is a plus)
 </li>
 <li>
 Strong communication and interpersonal skills, including with third parties
 </li>
 <li>
 Structured and organized with a hands-on approach
 </li>
 <li>
 Extensive working knowledge of complex network design (wired and wireless)
 </li>
 <li>
 Experience with network architecture and design
 </li>
 <li>
 Understanding of switching and routing protocols
 </li>
 <li>
 Knowledge of wireless communications in demanding scenarios
 </li>
 <li>
 Experience managing medium-to-large projects and project teams
 </li>
 <li>
 Familiarity with test and commissioning processes
 </li>
 <li>
 Detail-oriented with strong organizational skills
 </li>
 <li>
 Fluency in English, both written and spoken
 </li>
 <li>
 Experience in railway signalling systems (preferred)
 
 
 </li>
 </ul>
 
 Things you&rsquo;ll enjoy
 
 Join us on a life-long transformative journey &ndash; the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You&rsquo;ll also:
 
 
 <ul>
 <li>
 Enjoy stability, challenges, and a long-term career free from boring daily routines
 </li>
 <li>
 Work with new security standards for rail signalling
 </li>
 <li>
 Collaborate with transverse teams and helpful colleagues
 </li>
 <li>
 Contribute to innovative projects
 </li>
 <li>
 Utilise our flexible and inclusive working environment
 </li>
 <li>
 Steer your career in whatever direction you choose across functions and countries
 </li>
 <li>
 Benefit from our investment in your development, through award-winning learning programs
 </li>
 <li>
 Progress towards becoming a senior technical advisor and trainer for the Alstom AMECA region
 </li>
 <li>
 Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical)
 
 
 </li>
 </ul>
 You don&rsquo;t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you&rsquo;ll be proud. If you&rsquo;re up for the challenge, we&rsquo;d love to hear from you!
 
 
 
 Important to note
 
 
 
 As a global business, we&rsquo;re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We&rsquo;re committed to creating an inclusive workplace for everyone.
</div>

Telecom Engineer

Nestlé

<div>
 
 Position: Manager, Associate Manager, Sales Supervisor (RedSea)
 
 
 
 
 Company: Nestl&eacute;
 
 
 
 
 Location: RedSea - Egypt
 
 
 
 
 Job Summary
 
 :
 
 
 The Sales Supervisor is responsible for overseeing the daily operations of the sales team, ensuring targets are met, and maintaining high levels of customer satisfaction. This role involves leading, coaching, and motivating team members to achieve sales goals and improve performance.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Leadership and Management: Leading and managing a sales team to achieve and exceed sales targets.
 </li>
 <li>
 Sales Strategy Development: Developing effective sales strategies and fostering a high-performance sales environment.
 </li>
 <li>
 Team Development: Recruiting, training, mentoring, and coaching sales staff.
 </li>
 <li>
 Data Analysis: Analyzing sales data and market trends to inform decision-making.
 </li>
 <li>
 Communication: Ensuring effective communication between upper management and the sales team.
 </li>
 <li>
 Customer Relationship Management: Handling customer relationships and resolving issues.
 </li>
 <li>
 Sales Monitoring: Monitoring sales pipelines and forecasts.
 </li>
 <li>
 Collaboration: Collaborating with other departments, such as marketing, to drive sales initiatives.
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Education: A bachelor&rsquo;s degree in business administration, Sales, Marketing, or a related field.
 </li>
 <li>
 Experience: Proven experience in sales leadership roles min 2 years.
 </li>
 <li>
 Skills: Strong leadership, communication, analytical, and problem-solving skills a. ability to work in fast-paced environments and adapt to industry changes is also important.
 </li>
 <li>
 Overall, a sales Supervisor acts as an intermediary between management and the sales team, implementing policies, motivating staff
 </li>
 <li>
 Resident in Redsea
 </li>
 </ul>
</div>

Associate Manager, Sales

Air Arabia

<div>
 
 Job Purpose
 
 
 
 Acts as the airline&rsquo;s ambassador; strives to achieve customers&rsquo; loyalty and to promote a positive corporate image, at all times, through enhancing the overall customers&rsquo; experience. Provides excellent customer service to all passengers whilst ensuring their safety and comfort are achieved throughout the complete flight cycle. Be ready and fit to operate ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.
 
 
 
 Conduct
 
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 Ensures timely attendance, proper grooming, fitness and legality of self for the assigned flights. Attends &ldquo;Briefing&rdquo; to ensure acknowledgement of flight details, distribution of roles, targets, security checks, boarding, etc.
 
 
 </li>
 </ul>
 
 Safety Measures
 
 
 
 <ul>
 <li>
 Instructs passengers on safety procedures to be followed ensuring their safety and comfort at all times.
 </li>
 <li>
 Identifies areas of safety and security risks and partners with the Cabin Supervisor to take remedial action in accordance with the SOPs (Standard Operating Procedures).
 </li>
 <li>
 Administers first aid to passengers where necessary.
 </li>
 <li>
 Informs Cabin Supervisor, Flight Crew and Captain, as appropriate, with any irregularities and malfunctions promptly.
 
 
 </li>
 </ul>
 
 Customer Service
 
 
 
 <ul>
 <li>
 Welcomes passengers and assists in their boarding formalities; enters necessary data into the aircraft logbook as per the Airline and Civil Aviation Authority&rsquo;s adopted procedures.
 </li>
 <li>
 Provides constant excellent customer services to passengers by attending to their individual pre-bookings, requests and needs.
 </li>
 <li>
 Identifies and assists passengers experiencing stress or difficulties in accordance with the corresponding policies and procedures detailed in the Operations Manual and other relevant instructions.
 </li>
 <li>
 Contributes to maximizing on-board revenue and &ldquo;Charity Cloud&rdquo; program by efficiently promoting the on-board meals, products and charity services and thereby achieves individual and team targets.
 </li>
 <li>
 Ensures proper and secure handling of cash and credit card payments received against individual sales and donations managed by him/her.
 
 
 </li>
 </ul>
 Key Result Responsibilities - Continued
 
 
 
 Crosschecking And Reports
 
 
 
 <ul>
 <li>
 Carries out pre-flight checks to ensure sufficient supplies, emergency equipment, catering equipment and other specified equipment prior to take off; provides report for any deficiencies to Cabin Supervisor and/or Captain as appropriate.
 </li>
 <li>
 Assists in ensuring the aircraft cabin is cleaned thoroughly at transit stations and that adequate re-catering and duty free products are provided before flying.
 </li>
 <li>
 Ensures orderly and complete handover/takeover of the cabin to/from catering, cleaning and/or maintenance staff.
 </li>
 <li>
 Carries out the post-flight briefing and assessment reports as per adopted policies and procedures: provides objective evaluation of the Cabin Supervisor, reports any problems or discrepancies on flight, closing and sealing of duty free containers.
 </li>
 <li>
 Accounts to Cabin Supervisor for the conduct of passengers; carries out the duties of &lsquo;Cabin Supervisor&rsquo; when designated as such by the Captain.
 </li>
 <li>
 Maintains necessary professional and safety knowledge and competitiveness by attending recurrent trainings, emergency procedures trainings, and educational workshops and by ensuring current license.
 </li>
 <li>
 Contributes to team effort by accomplishing related results and achieving allocated sales targets and objectives.
 
 
 </li>
 </ul>
 
 Qualifications (Academic, Training, Languages)
 
 
 
 <ul>
 <li>
 Diploma or Higher Secondary Certificate is acceptable for this role; a diploma in Travel/ Tourism is a plus.
 </li>
 <li>
 Training in First Aid, Safety and Emergency Procedures are an added value.
 </li>
 <li>
 Fit to fly, has good general health, no serious medical conditions or chronic diseases.
 </li>
 <li>
 Presentable, friendly, demonstrates cheerful and positive attitude even under stress.
 </li>
 <li>
 Customer service oriented, capable of understanding and attending to customers&rsquo; needs and requests.
 </li>
 <li>
 Capable of handling difficult situations and angry customers without compromising corporate image.
 </li>
 <li>
 Focused, capable of identifying irregularities and handling threats and emergencies with efficiency and commitment to successful results.
 </li>
 <li>
 Proactive, self-motivated, demonstrates initiative and positive teamwork competency.
 </li>
 <li>
 Very good verbal and written communication skills.
 </li>
 <li>
 Excellent time management and problem-solving skills.
 </li>
 <li>
 Proficient in Microsoft Office.
 </li>
 <li>
 Fluent in English Language. Other languages are an advantage based on the Airline requirements
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 Fresh graduates are encouraged to apply for this role.
 </li>
 <li>
 Previous experience as cabin crew or in a customer service role in the Airlines/Aviation/ or hospitality Industries shall be treated as an added value.
 </li>
 <li>
 Active cabin crew license is an advantage.
 </li>
 <li>
 Capable of working in shift pattern and for extended working hours.
 </li>
 <li>
 Shows high flexibility and adaptability to frequent changes and busy schedules.
 </li>
 <li>
 Demonstrates the ability to contribute and successfully deliver against policies, procedures, and set KPIs.
 </li>
 </ul>
</div>

Cabin Crew - Cairo

Nawy

<div>
 The Logistics Supervisor at Nawy Real Estate is responsible for overseeing and coordinating the daily logistics activities to ensure efficient and timely delivery of goods.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Supervise the logistics team and coordinate warehouse and transportation activities
 </li>
 <li>
 Ensure the accurate and timely processing of shipping and receiving operations
 </li>
 <li>
 Coordinate and schedule deliveries to meet project timelines and customer requirements
 </li>
 <li>
 Monitor inventory levels and work with warehouse staff to maintain stock accuracy
 </li>
 <li>
 Communicate with suppliers, vendors, and transportation providers to resolve any logistics issues
 </li>
 <li>
 Ensure compliance with safety regulations and company policies
 </li>
 <li>
 Prepare and maintain logistics documentation and reports for management review
 </li>
 <li>
 Support continuous improvement initiatives to optimize logistics and warehouse operations
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree in logistics, supply chain management, or related field preferred
 </li>
 <li>
 Proven experience as a logistics supervisor or in a similar role, preferably in real estate or construction
 </li>
 <li>
 Good knowledge of logistics and warehouse management systems
 </li>
 <li>
 Strong organizational and leadership skills
 </li>
 <li>
 Excellent communication and interpersonal abilities
 </li>
 <li>
 Ability to work under pressure and meet tight deadlines
 </li>
 <li>
 Proficiency in Microsoft Office applications
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Bachelor degree in any field
 </li>
 <li>
 1-3 years of experience in any relatable field
 </li>
 <li>
 Exceptional organizational skills, a keen eye for detail, and the ability to spot errors with accuracy and efficiency
 </li>
 <li>
 Good communication skills and the ability to collaborate with team members
 </li>
 <li>
 Solid time management skills and the ability to prioritize tasks
 </li>
 </ul>
</div>

Logistics Supervisor

<div>
 Position: After Sales Supervisor.
 
 
 Job Overview:
 
 
 We are currently seeking an experienced After Sales Supervisor to join our team in 6th of October City. The successful candidate will be responsible for overseeing the after-sales service department and ensuring that all customer inquiries and concerns are addressed promptly and efficiently. This is a full-time position with a competitive salary and benefits package.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage and supervise the after-sales service department, including technicians and service advisors
 </li>
 <li>
 Ensure that all customer inquiries and concerns are addressed in a timely and satisfactory manner
 </li>
 <li>
 Monitor and maintain customer satisfaction levels through regular follow-up and feedback
 </li>
 <li>
 Coordinate with the sales team to ensure a smooth transition from sales to after-sales service for new customers
 </li>
 <li>
 Develop and implement strategies to increase after-sales service revenue and profitability
 </li>
 <li>
 Conduct regular training and performance evaluations for the after-sales team
 </li>
 <li>
 Collaborate with other departments to improve overall customer experience and satisfaction
 </li>
 <li>
 Stay updated on industry trends and developments to continuously improve after-sales service processes and procedures
 </li>
 <li>
 Handle escalated customer complaints and provide appropriate solutions
 </li>
 <li>
 Prepare and analyze reports to track after-sales service performance and make recommendations for improvement.
 
 
 
 </li>
 </ul>
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Automotive Engineering, or a related field
 </li>
 <li>
 Minimum of 2 years of experience in a similar role, preferably in the automotive industry
 </li>
 <li>
 Excellent leadership and communication skills
 </li>
 <li>
 Strong customer service orientation
 </li>
 <li>
 Knowledge of automotive service and repair processes
 </li>
 <li>
 Ability to work under pressure and handle multiple tasks simultaneously
 </li>
 <li>
 Proficient in MS Office and other relevant software applications
 
 </li>
 </ul>
</div>

After Sales Supervisor

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