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customer experience leader

center of excellence sr manager

SSC HR Solutions

<div>
 
 Role Purpose
 
 
 
 The
 
 Center of Excellence (CoE) Senior Manager
 
 is responsible for establishing, governing, and continuously improving the company-wide delivery, product, and project management practices to ensure
 
 business continuity, operational excellence, and sustainable profitability
 
 .
 
 
 This role acts as the
 
 organizational backbone
 
 for knowledge management, resource optimization, and delivery consistency across all projects and products. By balancing workloads, standardizing methodologies, and enabling transparency, the CoE ensures healthy margins, predictable outcomes, and scalable growth.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Delivery &amp; Execution Governance
 </li>
 <li>
 Oversee end-to-end delivery across all projects and products, ensuring alignment with business priorities and customer commitments
 </li>
 <li>
 Ensure consistent application of delivery methodologies (Agile, Hybrid, Waterfall) across teams
 </li>
 <li>
 Act as the escalation point for delivery risks, delays, and resource constraints
 </li>
 <li>
 Resource Management &amp; Utilization
 </li>
 <li>
 Balance workloads across projects and products to optimize utilization and prevent burnout or underutilization
 </li>
 <li>
 Enable proactive resource forecasting in coordination with Sales, Business Operations, Technology, and Managed Services Teams
 </li>
 <li>
 Financial Ownership &amp; Margin Protection
 </li>
 <li>
 Own and govern all project and product budgets
 </li>
 <li>
 Monitor delivery costs, effort variance, and margin performance
 </li>
 <li>
 Drive corrective actions to protect and improve gross margins across engagements
 </li>
 <li>
 Performance Management &amp; Continuous Improvement
 </li>
 <li>
 Define, monitor, and improve KPIs related to delivery performance, quality, productivity, and customer satisfaction
 </li>
 <li>
 Identify systemic bottlenecks and inefficiencies and lead improvement initiatives
 </li>
 <li>
 Establish best practices, templates, playbooks, and reusable assets
 </li>
 <li>
 Knowledge Management &amp; Business Continuity
 </li>
 <li>
 Institutionalize knowledge sharing across projects, products, and teams
 </li>
 <li>
 Ensure smooth transitions during staff changes, scale-up/down, or project handovers
 </li>
 <li>
 Build organizational resilience by reducing dependency on individuals
 </li>
 <li>
 CMMI &amp; Process Excellence
 </li>
 <li>
 Lead the integration of CMMI initiatives with company-wide projects and operational practices
 </li>
 <li>
 Ensure compliance with defined processes while enabling agility and innovation
 </li>
 <li>
 Prepare teams and leadership for CMMI audits and continuous maturity advancement
 </li>
 <li>
 Executive Reporting &amp; Transparency
 </li>
 <li>
 Maintain clear, accurate, and timely reporting on delivery status, risks, dependencies, and outcomes
 </li>
 <li>
 Provide executive leadership with actionable insights for decision-making
 
 
 </li>
 </ul>
 Support COO in strategic planning through delivery and capacity intelligence
 
 
 
 Requirements
 
 
 
 
 Main Objectives
 
 
 
 <ul>
 <li>
 Ensure business continuity through standardized delivery practices and institutional knowledge
 </li>
 <li>
 Achieve predictable, on-time, and high-quality delivery across all projects and products
 </li>
 <li>
 Optimize resource utilization to maximize productivity while maintaining team sustainability
 </li>
 <li>
 Protect and enhance project and product margins through strong governance and financial discipline
 </li>
 <li>
 Embed CMMI principles as a natural part of daily operations, not a standalone initiative
 </li>
 <li>
 Enable scalable growth by building a mature, resilient, and data-driven delivery organization
 
 
 </li>
 </ul>
 
 Key KPIs
 
 
 
 
 Delivery &amp; Quality
 
 
 
 <ul>
 <li>
 On-time delivery rate (%)
 </li>
 <li>
 Scope adherence rate (%)
 </li>
 <li>
 Defect leakage rate
 </li>
 <li>
 Rework percentage
 
 
 </li>
 </ul>
 
 Productivity &amp; Utilization
 
 
 
 <ul>
 <li>
 Resource utilization rate (%)
 </li>
 <li>
 Billable vs. non-billable ratio
 </li>
 <li>
 Average delivery velocity per team
 </li>
 <li>
 Capacity forecast accuracy (%)
 
 
 </li>
 </ul>
 
 Financial Performance
 
 
 
 <ul>
 <li>
 Project margin variance (%)
 </li>
 <li>
 Cost variance (CV) and schedule variance (SV)
 </li>
 <li>
 Budget adherence rate (%)
 
 
 </li>
 </ul>
 
 Process &amp; Maturity
 
 
 
 <ul>
 <li>
 CMMI compliance score
 </li>
 <li>
 Process adoption rate across teams
 </li>
 <li>
 Number of standardized assets/templates reused
 
 
 </li>
 </ul>
 
 Customer &amp; Business Impact
 
 
 
 <ul>
 <li>
 Customer satisfaction (CSAT / NPS)
 </li>
 <li>
 Escalation frequency
 </li>
 <li>
 Knowledge continuity index (handover success, dependency reduction)
 </li>
 </ul>
</div>

Center of Excellence Sr. Manager

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Talent Sourcing Senior Manager | Majid Al Futtaim Global Solutions | People &amp; Organisation
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 The Talent Sourcing Sr. Manager &ndash;Retail supports talent acquisition excellence and leads sourcing efforts for Retail &amp; drives sourcing strategy, builds a strong retail talent pipeline, and ensures timely access to top talent for exceptional customer experiences. This role leads a team of Sourcing Specialists to deliver high-quality talent quickly, while partnering with universities and external organizations to grow early talent &amp; develop talent intelligence capabilities.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Lead the development of a retail talent intelligence capability that continuously gathers insights on competitor hiring, market availability, and compensation trends within the retail and FMCG landscape
 </li>
 <li>
 Build and nurture strong relationships with universities, vocational institutions, and retail training academies to establish a steady pipeline of high-quality early and mid-career retail talent.
 </li>
 <li>
 Partner with Talent Acquisition (TA) Business Partners and retail leaders to understand store-level and functional talent needs, aligning sourcing strategies with workforce priorities (frontline, operations, supply chain, and commercial).
 </li>
 <li>
 Ensure market data and candidate insights are documented, analyzed, and shared effectively across Retail OPCO to support strategic workforce planning
 </li>
 <li>
 Provide regular talent market briefings to TA and retail leadership to inform proactive sourcing strategies
 </li>
 <li>
 Balance reactive hiring needs with proactive pipeline building, ensuring continuous community engagement for critical retail functions (e.g., store management, logistics, and commercial buying
 </li>
 <li>
 Train, mentor, monitor, and evaluate the performance of the Sourcing Specialist, providing constructive feedback and coaching to help them improve their effectiveness in talent acquisition
 </li>
 <li>
 Design and implement upskilling programs focused on multi-channel sourcing, candidate engagement, and employer branding.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Bachelor's degree in Human Resources, Business, or a related field (preferred).
 </li>
 <li>
 Minimum of 8 years&rsquo; experience with at least 3 years in a talent acquisition/recruitment focused role. Experience of leading and building high performing teams.
 </li>
 <li>
 Strong research and analytical skills, combined with good knowledge of sourcing techniques, including direct sourcing, networking, and online platforms
 </li>
 <li>
 Familiarity with applicant tracking systems (ATS) and other recruitment tools
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Senior Manager, Talent Sourcing

VaporVM

<div>
 
 We are seeking an experienced and results-driven
 
 NOC &amp; Call Center Manager
 
 to lead and integrate our 24&times;7 Network Operations Center (NOC) and Customer Call Center operations. This leadership role is responsible for ensuring high service availability, operational excellence, and superior customer experience by managing technical infrastructure monitoring and end-user support under a unified service management framework.
 
 
 The ideal candidate will possess strong operational leadership experience, deep knowledge of IT service management frameworks, and proven expertise in managing both technical and customer-facing teams.
 
 
 
 Key Responsibilities
 
 
 
 
 Operational Leadership
 
 
 <ul>
 <li>
 Oversee 24&times;7 NOC operations including infrastructure, network, and cloud monitoring.
 </li>
 <li>
 Manage Call Center operations including customer service, helpdesk, and incident logging.
 </li>
 <li>
 Ensure seamless integration between monitoring tools and ITSM/ticketing systems.
 </li>
 <li>
 Develop and maintain a unified operational dashboard covering NOC and Call Center performance.
 </li>
 </ul>
 
 
 Service Management &amp; Performance
 
 
 <ul>
 <li>
 Define, implement, and monitor KPIs such as:
 </li>
 <li>
 MTTR (Mean Time to Resolve)
 </li>
 <li>
 MTTA (Mean Time to Acknowledge)
 </li>
 <li>
 SLA Compliance &amp; Service Availability
 </li>
 <li>
 AHT (Average Handling Time)
 </li>
 <li>
 FCR (First Call Resolution)
 </li>
 <li>
 CSAT (Customer Satisfaction)
 </li>
 <li>
 Lead incident management, escalation handling, and major incident communication.
 </li>
 <li>
 Drive root cause analysis (RCA) and continuous service improvement initiatives.
 </li>
 <li>
 Ensure compliance with ITIL and ISO 20000 service management standards.
 </li>
 </ul>
 
 
 Workforce &amp; Team Management
 
 
 <ul>
 <li>
 Plan workforce scheduling and 24&times;7 shift rotations to ensure uninterrupted coverage.
 </li>
 <li>
 Lead, mentor, and develop L1 Operators, L2 Engineers, and Call Center Agents.
 </li>
 <li>
 Establish structured training programs and career progression pathways.
 </li>
 <li>
 Optimize staffing models and productivity metrics.
 </li>
 </ul>
 
 
 Reporting &amp; Governance
 
 
 <ul>
 <li>
 Prepare executive-level reports on SLA performance, uptime, and customer satisfaction.
 </li>
 <li>
 Present monthly operational reviews to senior management.
 </li>
 <li>
 Collaborate with IT leadership and Customer Experience teams to enhance service delivery.
 </li>
 </ul>
 
 
 Required Experience
 
 
 <ul>
 <li>
 Minimum
 
 12+ years
 
 of experience in IT operations, service management, or customer service environments.
 </li>
 <li>
 At least
 
 5+ years in a leadership role
 
 managing NOC, SOC, or Call Center operations.
 </li>
 <li>
 Demonstrated experience managing 24&times;7 operational environments.
 </li>
 </ul>
 
 
 Required Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong command of
 
 ITIL framework and ISO 20000
 
 standards.
 </li>
 <li>
 Proven leadership across both technical and customer-facing teams.
 </li>
 <li>
 Hands-on experience with NOC monitoring tools such as:
 </li>
 <li>
 Dynatrace
 </li>
 <li>
 VMware vRealize Operations
 </li>
 <li>
 SolarWinds
 </li>
 <li>
 Familiarity with Call Center CRM and IVR systems.
 </li>
 <li>
 Excellent crisis management and stakeholder communication skills.
 </li>
 <li>
 Strong analytical and reporting capabilities.
 </li>
 <li>
 
 Arabic language proficiency (business level) is mandatory.
 
 </li>
 </ul>
 
 
 Certifications
 
 
 <ul>
 <li>
 
 ITIL v4 Managing Professional (Mandatory)
 
 </li>
 <li>
 PMP or PgMP (Preferred)
 </li>
 <li>
 Customer Service or Call Center Operations Certification (Preferred)
 </li>
 </ul>
 
 
 Key Deliverables
 
 
 <ul>
 <li>
 Unified performance dashboard covering NOC and Call Center metrics.
 </li>
 <li>
 Monthly SLA, uptime, MTTR, FCR, and CSAT reports.
 </li>
 <li>
 Workforce optimization and shift rotation plans.
 </li>
 <li>
 Incident and problem management reports with documented RCA.
 </li>
 <li>
 Continuous improvement roadmap for service excellence.
 </li>
 </ul>
 
 
 KPIs
 
 
 <ul>
 <li>
 Service Availability &amp; SLA Compliance
 </li>
 <li>
 MTTR / MTTA
 </li>
 <li>
 First Call Resolution (FCR)
 </li>
 <li>
 Customer Satisfaction (CSAT)
 </li>
 <li>
 Staff productivity &amp; schedule adherence
 </li>
 </ul>
 
 
 Reporting Structure
 
 
 <ul>
 <li>
 Reports directly to
 
 Head of IT (Deputy CTO / CTO)
 
 </li>
 <li>
 Dotted-line reporting to
 
 Customer Experience Leadership
 
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Seniority Level
 </li>
 <li>
 Mid-Senior level
 </li>
 <li>
 Industry
 </li>
 <li>
 IT Services and IT Consulting
 </li>
 <li>
 Employment Type
 </li>
 <li>
 Full-time
 </li>
 <li>
 Job Functions
 </li>
 <li>
 Information Technology
 </li>
 <li>
 Skills
 </li>
 <li>
 IT Operations
 </li>
 <li>
 Operations
 </li>
 <li>
 Network Operations Center (NOC)
 </li>
 <li>
 Management
 </li>
 <li>
 IT Service Management
 </li>
 <li>
 Customer Satisfaction
 </li>
 <li>
 Staffing Models
 </li>
 <li>
 IT Escalation
 </li>
 <li>
 Customer
 </li>
 </ul>
</div>

NOC Manager

Al-Mansour Automotive

<div>
 
 
 Job Purpose
 
 
 
 
 
 
 The CE Operations Manager is responsible for end-to-end governance of customer experience performance across the Cadillac network. This includes ownership of CSI results, CRM governance, process audits, training administration, and call center operations, ensuring consistent, luxury-level customer engagement before, during, and after the customer journey.
 
 
 The role ensures that all customer follow-ups, outbound calls, and feedback collection are executed professionally, consistently, and in alignment with Cadillac brand standards, while driving continuous improvement across Sales and Aftersales operations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 CSI &amp; Customer Experience Performance
 
 
 <ul>
 <li>
 Own and manage Customer Satisfaction Index (CSI) performance across Sales and Aftersales.
 </li>
 <li>
 Track action plans with Sales, Aftersales, and CRM teams to improve customer satisfaction and loyalty.
 </li>
 <li>
 Prepare CSI and CX performance reports on a regular basis.
 </li>
 </ul>
 
 
 Call Center Operations &amp; Customer Follow-Ups
 
 
 <ul>
 <li>
 Oversee call center operations related to customer follow-ups, service completion calls, appointment confirmations, and feedback collection.
 </li>
 <li>
 Audit call scripts, quality standards, escalation protocols, and follow-up timelines in line with luxury service expectations.
 </li>
 <li>
 Monitor call quality, productivity, and customer feedback outcomes.
 </li>
 <li>
 Ensure all customer interactions and follow-ups are accurately recorded in the CRM system.
 </li>
 <li>
 Analyze call center performance data to support CSI improvement initiatives.
 </li>
 <li>
 Ensure timely follow-up and closure of customer issues raised through call center interactions.
 </li>
 </ul>
 
 
 CRM Governance &amp; Data Quality
 
 
 <ul>
 <li>
 Act as the CRM system owner from a governance and compliance perspective.
 </li>
 <li>
 Ensure accuracy, completeness, and integrity of customer data across all customer touchpoints.
 </li>
 <li>
 Monitor CRM usage and adherence by frontline teams and call center agents.
 </li>
 </ul>
 
 
 Process Audit &amp; Compliance
 
 
 <ul>
 <li>
 Ensure compliance with Cadillac brand standards, internal SOPs, and customer journey guidelines.
 </li>
 <li>
 Identify process gaps and lead action plans with relevant departments.
 </li>
 </ul>
 
 
 Training Administration &amp; Capability Development
 
 
 <ul>
 <li>
 Manage training administration for CRM, call center, and customer experience-related programs.
 </li>
 <li>
 Identify training needs based on CSI results, audit findings, and call quality assessments.
 </li>
 <li>
 Coordinate delivery of customer experience, CRM, and call handling training.
 </li>
 <li>
 Maintain training records and certification tracking.
 </li>
 </ul>
 
 
 
 
 
 Reporting &amp; Management Support
 
 
 
 
 
 <ul>
 <li>
 Build dashboards covering CSI, CRM usage, call center performance, audit results, and training KPIs.
 </li>
 <li>
 Support network development and customer experience excellence initiatives.
 </li>
 </ul>
 
 
 Education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree (Business Administration, Management, or equivalent preferred).
 </li>
 </ul>
 
 
 Experience &amp; Skills
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 Minimum 5&ndash;8 years of experience in CRM, Customer Experience, Call Center Operations, or Quality Management.
 </li>
 <li>
 Automotive, luxury retail, or premium hospitality experience strongly preferred.
 </li>
 </ul>
 
 
 
 
 
 Skills
 
 
 <ul>
 <li>
 Strong analytical, reporting, and performance management skills
 </li>
 <li>
 Proven experience managing or overseeing call center operations
 </li>
 <li>
 Advanced CRM system knowledge
 </li>
 <li>
 Excellent English communication skills
 </li>
 <li>
 High attention to detail and strong governance mindset.
 </li>
 </ul>
 
 
</div>

Customer Experience Operations Manager

PepsiCo

<div>
 
 Overview
 
 
 
 We&rsquo;re looking for a Supply Chain Sr Manager &ndash; Technical Services, MOVE Productivity EMEA. In this high-impact role, you&rsquo;ll define and execute both long- and short-term strategies that empower SC teams, to unlock productivity across the region. You'll be the driving force behind best-in-class capability programs, strategic projects and big ticket items enabling E2E waste reduction and operational excellence. From digital tools to multi-year development roadmaps, you&rsquo;ll work hand-in-hand with regional and local leaders to future-proof our supply chain. If you're passionate about results delivery, multi cultural and geographical interaction, and leading at scale &mdash; this is your moment to lead the change.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Accountable for driving and delivering MOVE productivity across EMEA in line with the productivity and E2E waste improvement plans.
 </li>
 <li>
 Responsible to set the long-term &amp; short-term productivity programs in coordination with different stakeholders (BU P&amp;P and productivity leads) in Supply Chain across EMEA.
 </li>
 <li>
 Accountable for driving productivity in line with the plans and E2E waste improvement plans.
 </li>
 <li>
 Responsible to drive OU&acute;s to roll out best practices, and strategic projects for best-in-class Supply Chain performance.
 </li>
 <li>
 Accountable on setting and co-owning the overall EMEA MOVE productivity plan with the OU/MU SC Move, P&amp;P, and finance leads.
 </li>
 <li>
 Responsible for setting the productivity AOP, 3-year plans with full coordination with OU/MU SC function leads.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 10-15 of years of experience in Supply Chain, Operations, or finance in large-scale, matrixed organizations.
 </li>
 <li>
 Strong analytical and systems thinking, with the ability to identify programs that could be widely replicable in other MU&acute;s.
 </li>
 <li>
 Familiar with digital transformation in Supply Chain, including supporting tool and system adoption.
 </li>
 <li>
 Excellent stakeholder management, working across functions (e.g., S&amp;T, OU/MU SC &amp; Finance leads, other function heads).
 </li>
 <li>
 Strong strategic planning skills, with a track record of designing and delivering long- and short-term productivity programs.
 </li>
 <li>
 Deep understanding of end-to-end Supply Chain and MOVE productivity levers (cost, waste, service, etc.).
 </li>
 <li>
 Experience in leading MOVE large-scale functional transformation programs across markets.
 </li>
 <li>
 Proven ability to develop initiative Business Cases, and engage other teams in implementing those with pace.
 </li>
 <li>
 Exceptional communication and facilitation skills, comfortable working across all leadership levels.
 </li>
 <li>
 Collaborative leadership style, with a passion for developing people and scaling best practices.
 </li>
 </ul>
</div>

Associate Director - MOVE Productivity - EMEA

Alghanim Industries

<div>
 Job description:
 
 
 
 
 Job Summary
 
 
 
 Checks the work of the detailers to ensure error free releases to the plant.
 
 
 &nbsp;
 
 
 
 Job Responsibilities
 
 
 <ul>
 <li>
 Lead and supervise a team of detailing, including training, performance management, and task delegation.
 </li>
 <li>
 Foster a collaborative and productive work environment, promoting teamwork and continuous improvement.
 </li>
 <li>
 To guide the junior / Sr. detailers in their work.
 </li>
 <li>
 Assists in developing the TEKLA templates, custom components and detailing standards.
 </li>
 <li>
 Act as checker when required for checking detailers work
 </li>
 <li>
 When required to build / review the TEKLA Models
 </li>
 <li>
 Reply the Shop queries.
 </li>
 <li>
 Claims analysis and prepare replies.
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Requirements
 
 
 
 &nbsp;
 
 <ul>
 <li>
 Experience in Tekla modelling.
 </li>
 <li>
 Design Knowledge is required.
 </li>
 <li>
 Minimum 10-12 yrs. of work experience as a Sr. Checker in any PEB or Structural steel Co&rsquo;s.
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Education
 
 
 <ul>
 <li>
 BSc Civil Engineering.
 </li>
 </ul>
</div>

Assistant Detailing Manager

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 Role Summary
 
 
 
 As a Sr. Manager People &amp; Culture Business Partner, this role involves closely partnering with our stakeholders (Business Leaders) to support their organizational needs. It combines strategic, operational and innovative aspects &ndash; you never know what new initiatives you might be working on in the upcoming quarter! We&rsquo;re looking for someone flexible, creative, and resourceful to navigate the many challenges ahead, with the autonomy to make things happen. This role will be pivotal in managing the people strategy and end-to-end employee lifecycle for Restaurant business vertical, Quick Commerce vertical and Support Functions (total of ~ 500 HC Head Office employees and ~3000 + HC Stores Staff) ensuring seamless execution of People strategies and positive employee experience. This role leads a team of 4* Senior Specialists and serves as an active member of the Egypt P&amp;C Leadership Team, contributing to key strategic discussions beyond assigned verticals and playing a pivotal role in shaping the overall P&amp;C strategy in partnership with the P&amp;C Director for Egypt.
 
 
 
 What&rsquo;s On Your Plate?
 
 
 
 <ul>
 <li>
 Lead the development and execution of the People &amp; Culture strategy across three key business lines: Restaurants, Quick Commerce, and Support Functions. Assess and analyze local workforce needs to design tailored, impactful people initiatives that foster a culture of growth and high-performing talent.
 </li>
 <li>
 Serve as a key advisor on all people-related matters, facilitating employee relations and conflict resolution. Foster an inclusive work environment by enhancing communication channels between management and employees.
 </li>
 <li>
 Own and execute the Manpower Plan for designated business lines, working collaboratively with Talent Acquisition and Business Leaders to address hiring needs efficiently.
 </li>
 <li>
 Manage the full spectrum of talabat&rsquo;s talent management process, including performance evaluations, promotions, compensation reviews, critical talent identification and succession planning initiatives. Drive initiatives that enhance talent development and retention.
 </li>
 <li>
 Drive on-ground operational excellence in People function. Ensure that all processes align with Talabat people policies and adhere to legal standards.
 </li>
 <li>
 Conduct consistent reviews of organizational design to ensure alignment with business growth demands. Provide expert guidance to maintain an effective organizational structure and lead Organizational Change.
 </li>
 <li>
 Collaborate with regional Centers of Excellence (COEs) to ensure the local implementation of regional initiatives. Customize regional P&amp;C strategies to meet the specific needs of the local organization while aligning with regional objectives.
 </li>
 <li>
 Oversee people metrics like attrition figures, diversity ratios, promotion from within etc&hellip; and partner with business leaders to build an actionable talent plan to bridge gaps.
 </li>
 <li>
 Develop and grow team members (4 HC) to support their career progression, ensuring continuous capability building and fostering a strong culture of promotion from within the P&amp;C function.
 
 
 </li>
 </ul>
 
 Values And Competencies
 
 
 
 <ul>
 <li>
 Own it: taking full ownership of outcomes by demonstrating accountability, initiative, and commitment to delivering results that create a sustainable impact.
 </li>
 <li>
 Dive Deep: going beyond the surface to gain real understanding. We don&rsquo;t settle for assumptions, we roll up our sleeves, get close to the details, and use what we learn to drive better decisions.
 </li>
 <li>
 Deliver Value Fast: In a dynamic environment like talabat, we win by moving fast, acting smart, and delivering real value with every action.
 </li>
 <li>
 Bring Good Vibes: At talabat, Bring Good Vibes means showing up with positivity, empathy, and a can-do attitude. It&rsquo;s about creating an environment where people feel supported, encouraged, and energized to do their best work.
 </li>
 <li>
 Raise the bar: At talabat, Raise the bar means never settling for &ldquo;good enough&rdquo; We push boundaries, aim higher, and constantly look for ways to outdo ourselves.
 </li>
 <li>
 Stay Humbler: At talabat, Stay Humble means focusing on delivering results over seeking personal credit, staying open to feedback and challenges from the team, and always striving to improve the quality of our work.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 What did we order?
 
 
 
 <ul>
 <li>
 10+ years of HR experience with a strong focus on HR business partnering.
 </li>
 <li>
 Experience in e-commerce, Quick commerce, Fintech, FMCG and Retail is preferred.
 </li>
 <li>
 Previous Experience working in a Factory / Warehouse environment is a plus.
 </li>
 <li>
 Exposure to Talent and Reward functions is a plus.
 </li>
 <li>
 Proven experience in leading and developing teams.
 </li>
 <li>
 Exceptional stakeholder management skills, with the ability to build strong relationships and influence senior levels .
 </li>
 <li>
 Strong analytical and problem-solving skills, with the ability to leverage data to drive informed decisions.
 </li>
 </ul>
</div>

Sr. Manager People Operations

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