chief financial officer (cfo)

billing officer - law firm

ceo assistant / office manager (fluent speaker) Jobs in Egypt

chief strategy officer

client affairs director

chief legal officer

Ethics HR

<p><b>Job Responsibilities:</b></p><p><b>Key accountabilities and decision ownership:</b></p><ul><li>Define the strategic legal direction for all Contracting &amp; advising functions in line with the company&rsquo;s Corporate and Legal strategies, the company's Way, and customer-centric values.</li><li>Supporting the company in the formulation of Guidance Notes, Policies and Contractual Forms &amp; Procedures, to reflect Contractual local mandatory terms &amp; applicable Egyptian Laws, in addition to the provision of internal legal support to Litigation and Compliance Teams regarding disputes, non-compliance issues and Policies awareness &amp; enforcement.</li><li>Playing Key Roles in the company's Legal Digital and Agile Transformation, along with Legal re-branding, by pursuing Proactive Approaches and maintaining a Business Model, in alignment with the company's Direction and Strategy, while playing a key role in the Cross-Functional New Projects Assessment Committee, through Early Involvement, Risk Assessment, and Providing Legal Opinions and continuous Guidance to the company's internal stakeholders. <b>Lead Contract Management Across All Functions:</b></li><li>Oversee and manage all commercial, finance, technology, HR, and enterprise contracts.</li><li>Ensure consistent templates, risk controls, and compliance.</li><li>Provide legal advice on complex or high-value agreements.</li></ul><p><b>Drive M&amp;A and Corporate Transactions:</b></p><ul><li>Lead legal work for all mergers, acquisitions, joint ventures, and corporate restructurings.</li><li>Manage due diligence, negotiate transaction documents, and coordinate with external counsel.</li><li>Ensure compliance with Egyptian law and the Group governance.</li></ul><p><b>Governance, Compliance &amp; Senior Advisory:</b></p><ul><li>Advise leadership on legal risks, regulatory issues, and strategic initiatives.</li><li>Ensure corporate governance for entities, board matters, and legal compliance.</li></ul><p><b>External Legal Counsel Management:</b></p><ul><li>Select, oversee, and evaluate law firms supporting litigation, transactions, and specialized matters.</li><li>Ensure cost-efficient legal spend and high-quality external deliverables.</li><li>Manage the external law firm for litigation cases related to intellectual property rights and register the company's trademarks in accordance with the group policies.</li></ul><p><b>Job Requirements:</b></p><ul><li>High Expertise, Practice &amp; Strong Contracts Drafting skills, along with Excellent command of Legal English.</li><li>Legally qualified with significant experience gained in-house and prior to in-house at a leading law firm.</li><li>Commercial law, drafting and negotiating experience, with ability to provide innovative legal solutions in a fast moving industry.</li><li>Deep knowledge &amp; Practice of Amicable, Arbitration &amp; Litigation Dispute Resolutions methods.</li></ul><p>Work Location: In person</p>

Head of Legal Affairs

RATP Dev

<div><h2 class="jobSectionHeader"><b>OCC Duty Chief Controller</b></h2><div><ul><li><div>
Fixed-term contract</div></li><li><div>
Full-time</div></li><li><div>
At least 5 years of experience (Senior level)</div></li><li><div>
Bachelor degree</div></li><li><div>
Engineering/Maintenance Manager/Expert</div></li></ul></div></div>
<br><div><div><div><div><div><b>OCC Duty Chief Controller</b></div></div><p></p><div><h2 class="jobSectionHeader"><b>
Mission
</b></h2><div><p>The OCC Duty Chief Controller is responsible for the overall coordination and supervision of Line 3 train operations from the Operations Control Center during assigned shifts. This role ensures the safe, punctual, and efficient delivery of metro services by leading the OCC team, managing real-time incidents, and coordinating with maintenance, field staff, and external authorities. As the shift&rsquo;s Silver Commander, the OCC Duty Chief Controller plays a critical role in incident response, service recovery, and traction power management, while ensuring compliance with operational procedures and safety standards. Additionally, the role supports performance reporting, internal communication, and the development of OCC team to maintain high levels of service quality and operational control.</p></div></div><div><h2 class="jobSectionHeader"><b>
Profile
</b></h2><p></p><div><p>Shift Operations Oversight</p><ul><li>Lead and coordinate all OCC activities during the assigned shift to ensure safe, reliable, and efficient train operations.</li><li>Supervise OCC controllers and field staff, ensuring task allocation and compliance with operational standards.</li><li>Ensure proper handover between shifts and that all activities are logged and reported accurately.</li><li>Address and document any performance issues during the shift and escalate to the OCC Manager when needed. Incident &amp; Emergency Management</li><li>Act as the Silver Commander during incidents, leading the response and notifying relevant on-call personnel as required.</li><li>Coordinate incident recovery actions to resume normal operations as quickly and safely as possible.</li><li>Communicate with emergency services (fire brigade, police, medical) and external authorities when necessary.</li><li>Ensure timely, accurate incident information is reported to hierarchy and recorded in the logbook. Service Delivery &amp; KPI Compliance</li><li>Ensure a high-quality passenger service by meeting contractual and internal KPIs.</li><li>Monitor real-time train service status and implement necessary regulation to avoid or minimize delays.</li><li>Validate and manage the availability of the required train fleet in coordination with maintenance.</li><li>Ensure traction power management is handled properly during both normal and degraded operations. Maintenance Coordination During Engineering Hours</li><li>Validate access to track and permission-to-work (PTW) requests for engineering and maintenance activities.</li></ul><p></p><p>
Coordinate and supervise all scheduled and unscheduled maintenance during non-revenue hours.</p><ul><li>Configure the depot and power network to support maintenance without disrupting service readiness. Communication &amp; Information Management</li><li>Provide timely and accurate operational updates to the Customer Service Information Officer for public announcements.</li></ul><p></p><p>
Deliver internal communications to field staff and OCC teams regarding incidents, maintenance, and service changes.</p><ul><li>Ensure the OCC team is fully informed of current safety notices and operational updates. Reporting &amp; Compliance</li><li>Prepare and submit shift reports, incident summaries, and service delivery data to management.</li><li>Record and maintain the operational logbook with all key events, deviations, and communications.</li><li>Ensure full application of Standard Operating Procedures (SOPs), regulations, and safety rules during all activities. Team Leadership &amp; Development</li><li>Supervise the training and development of new OCC controllers.</li><li>Participate in Competence Management System (CMS) assessments and evaluations.</li><li>Perform any additional duties as assigned by the OCC Manager.</li></ul><p></p><p>
QUALIFICATIONS:</p><ul><li>Bachelor&rsquo;s degree in Engineering, preferably in Electrical or Mechatronics.</li><li>Excellent command of the English language, both written and spoken. KNOWLEDGE:</li><li>In-depth understanding of railway technical concepts and terminology.</li><li>Strong awareness and application of public safety standards.</li><li>Proven ability to design and deliver technical training programs.</li><li>Comprehensive knowledge of signaling systems, including ATS, ATC, and CBTC technologies. EXPERIENCE:</li><li>5 - 7 years of relevant experience, ideally within the railway, metro, or transportation sector.</li><li>Hands-on experience with railway operations and signaling systems.</li></ul><p></p><p>
DESIRED BEHAVIORS &amp; EXPERIENCES</p><ul><li>Accountability: Takes full ownership of the shift&rsquo;s operational outcomes, ensuring all decisions prioritize safety, service quality, and passenger satisfaction.</li><li>Leadership Under Pressure: Demonstrates calm, decisive leadership during incidents and emergencies, guiding teams efficiently and maintaining operational control.</li><li>Communication: Maintains clear, timely, and professional communication with internal teams, external authorities, and the public during both routine and critical situations.</li><li>Situational Awareness: Continuously monitors service performance and responds proactively to changes, delays, or abnormal conditions with effective mitigation strategies.</li><li>Collaboration: Works effectively with OCC controllers, field staff, maintenance teams, and customer service to ensure coordinated and consistent service delivery.</li><li>Regulatory Compliance: Adheres strictly to Standard Operating Procedures (SOPs), safety protocols, and regulatory requirements at all times.</li><li>Decision Making: Makes informed, prompt decisions during operational disruptions, always aiming to minimize service impact and uphold safety.</li><li>Attention to Detail: Maintains accurate records of incidents, shift activities, and operational performance, contributing to continuous improvement and compliance tracking.</li><li>Service Orientation: Prioritizes the passenger experience by ensuring punctuality, clarity of information, and efficient recovery during degraded modes.</li><li>Professionalism: Represents the OCC team with integrity, discipline, and a focus on operational excellence during all interactions.</li></ul></div></div><p></p><div><h2 class="jobSectionHeader"><b>
Skills</b></h2><p>
Not specified</p></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>
Location</b></h3><p></p><div><div><div><b>
Location</b></div></div><div><b>
Address</b></div></div><p>
Cairo, Cairo, Egypt</p></div></div></div></div><div></div>

OCC Duty Chief Controller

Nexturn Production Services

<p><b>Job description:</b></p><p>Location: Remote (Based in Egypt)<br/>Company: Nexturn Group<br/>Reporting to: Chief Creative Officer<br/>Industry: Experiential Events | Pharma | Corporate | AI-Driven Experiences</p><p>About Nexturn Group</p><p>Nexturn Group is a future-focused experiential powerhouse operating across the GCC and UK. We design immersive events, exhibitions and technology-driven brand experiences &mdash; integrating production, digital content, AI innovation and storytelling under one strategic umbrella.</p><p>We are not an &ldquo;events company.&rdquo;<br/>We build moments that signal transformation.</p><p><b>The Role</b></p><p>We are seeking a visionary <b>Event Creative Director</b> with 8+ years of experience in large-scale events, pharma launches, exhibitions and corporate experiences.</p><p>This role is remote (Egypt-based) but fully integrated into our regional projects across Saudi Arabia and the UAE.</p><p>You will lead the conceptual direction of projects from big idea to execution &mdash; ensuring every experience is strategically sharp, visually iconic and production-ready.</p><p>This is not a decorative design role.<br/>This is a concept-to-reality leadership role</p><p><b>Key Responsibilities:</b></p><p><b>Creative Strategy &amp; Concept Development</b></p><ul><li>Develop strong umbrella concepts for events, summits and brand activations</li><li>Translate client briefs into compelling storytelling platforms</li><li>Create moodboards, visual directions and narrative frameworks</li><li>Build creative rationales that sell ideas to C-level clients</li></ul><p><b>Visual &amp; Experience Design</b></p><ul><li>Direct stage design, spatial experience, exhibition stands and immersive environments</li><li>Guide video content, motion graphics and opening films</li><li>Ensure alignment between physical production and digital storytelling</li><li>Oversee 3D visualisation and design teams</li></ul><p><b>Technology &amp; AI Integration</b></p><ul><li>Integrate AI tools into creative development (Midjourney, Runway, Kling, etc.)</li><li>Conceptualise AI avatars, interactive tech, immersive installations</li><li>Collaborate with tech teams to embed innovation into experience architecture</li></ul><p><b>Production Understanding</b></p><ul><li>Deep understanding of event production, materials, staging, LED, lighting and fabrication</li><li>Ensure concepts are ambitious yet executable</li><li>Work closely with operations to maintain feasibility</li></ul><p><b>Leadership &amp; Collaboration</b></p><ul><li>Lead designers, motion teams and 3D artists</li><li>Present confidently to clients</li><li>Mentor junior creatives</li><li>Collaborate with strategy, sales and technical teams</li></ul><p><b>Required Experience:</b></p><ul><li>Minimum <b>8+ years</b> in experiential events or creative agencies</li><li>Strong portfolio of large-scale events (preferably pharma or corporate)</li><li>Proven experience in:</li><li>Stage design</li><li>Exhibition stands</li><li>Immersive concepts</li><li>Motion &amp; video direction</li><li>Brand storytelling</li><li>High-level understanding of event production processes</li><li>Experience developing full creative decks independently</li><li>Arabic Speaker with ability to speak English clearly and confidently with a natural, easy to understand accent is preferred</li></ul><p><b>Technical Skills:</b></p><ul><li>Advanced use of Adobe Creative Suite</li><li>Strong understanding of 3D visualisation workflows</li><li>Familiar with AI creative tools and generative workflows</li><li>Strong moodboard and visual research capability</li><li>Ability to structure client-ready presentations</li></ul><p><b>Personality Profile:</b></p><p><b>We are looking for someone who is:</b></p><ul><li>Vision-driven, not execution-only</li><li>Conceptually sharp</li><li>Commercially aware</li><li>Structured thinker</li><li>Emotionally intelligent</li><li>Comfortable with high-level pharma clients</li><li>Obsessed with detail</li><li>Calm under pressure</li><li>Naturally curious about AI and future tech</li></ul><p><b>What Success Looks Like in 6 Months :</b></p><ul><li>Leading 2&ndash;3 major umbrella concepts</li><li>Elevating Nexturn&rsquo;s visual direction across projects</li><li>Strengthening integration of AI into creative development</li><li>Improving creative deck quality and strategic storytelling</li><li>Becoming the creative backbone of our GCC expansion</li></ul><p><b>Why Join Nexturn?</b></p><ul><li>Work on Vision 2030-scale projects</li><li>Shape AI-powered experiential concepts</li><li>Lead transformation-level launches</li><li>Operate across KSA, UAE and UK markets</li><li>Be part of a fast-growing creative ecosystem</li></ul><p>Work Location: Remote</p>

Creative Director

Deloitte

<div>
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  Risk Officer &ndash; Information Security
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  , Cairo, Egypt
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  Connect to your career at Deloitte
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 <strong>
  Deloitte
 </strong>
 , established globally in 1845, is the world&rsquo;s largest and leading professional services firm, providing Audit &amp; Assurance, Tax &amp; Legal and Consulting and related services to public and private clients spanning multiple industries. Present in more than 150 countries, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.
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 Deloitte innovation hub (DIH) is a strategic initiative established by Deloitte North &amp; South Europe (NSE) to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients&rsquo; most complex business problems, across portfolios that include &lsquo;Strategy &amp; Transactions&rsquo;, &lsquo;Customer&rsquo;, &lsquo;Engineering, AI &amp; Data, &lsquo;Enterprise, Technology &amp; Performance&rsquo; and &lsquo;Cyber&rsquo;. DIH is aiming to become the destination for top talents in Egypt for a long, exciting career.
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 We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.
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  Connect to your opportunity
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  <br/>
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 Deloitte is seeking a skilled Risk Officer specializing in Information Security to support the Risk Leader in developing, maintaining, and enhancing the organization&rsquo;s risk management framework, with a focus on information security risks. The Risk Officer will play a vital role in identifying, assessing, and mitigating risks to safeguard DIH&rsquo;s information assets and ensure compliance with relevant security standards.
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   Key Responsibilities
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  Connect to your skills and professional experience
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   Key Responsibilities
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   Maintain and update risk management documentation to reflect evolving risks and controls.
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   Conduct regular risk assessments across business functions to identify threats and vulnerabilities.
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   Support risk owners in managing the Business Priority Risk Register and tracking mitigation actions.
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   Review compliance with internal policies and regulatory requirements; recommend improvements.
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   Deliver risk awareness training and communications to embed a strong risk culture.
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   Monitor and report on risk management performance using established KPIs.
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   Facilitate management reviews and risk workshops to ensure effective risk governance.
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   Coordinate risk-related assessments, including third-party and operational risk reviews.
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   Support incident response and investigation processes, recommending corrective actions.
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   Skills &amp; Competencies
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   Strong business acumen with ability to assess and communicate risk impacts across functions.
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   Excellent communication skills to engage stakeholders at all levels, both technical and non-technical.
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   Proven relationship-building skills to collaborate with business leaders, innovation teams, and external partners.
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   Experience managing conflicts and resolving risk-related issues constructively.
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   Ability to foster a proactive, risk-aware culture within a dynamic and innovative environment.
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   Qualifications &amp; Experience
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   Bachelor&rsquo;s degree in business, Risk Management, Finance, or related discipline.
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   5&ndash;7 years&rsquo; experience in enterprise risk management, operational risk, or related fields.
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   Experience supporting risk management in fast-paced, innovation-driven organisations preferred.
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   Relevant risk management certifications (e.g., IRM, CRMA) are advantageous.
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   Familiarity with regulatory compliance and governance frameworks is a plus.
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  </li>
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  Connect to your team &ndash; Technology &amp; Transformation
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 Distinctive thinking, deep expertise, and collaborative working. That&rsquo;s what connects us. That&rsquo;s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we&rsquo;ll make an impact that matters.
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  Personal independence
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 Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to several audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.
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  Connect to your Industry
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 &ldquo;What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte&rsquo;s clients include many of the world&rsquo;s largest organizations; I wanted to be part of a team that made a difference that I could be proud of.&rdquo; -Dan, Technology &amp; Transformation
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  Our commitment to you
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 Making an impact is more than just what we do: it&rsquo;s why we&rsquo;re here. So, we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.
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 We want you. The true you. Your own strengths, perspective, and personality. So, we&rsquo;re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we&rsquo;ll take your wellbeing seriously, too. Because it&rsquo;s only when you&rsquo;re comfortable and at your best that you can make the kind of impact you, and we, live for.
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 Your expertise is our capability, so we&rsquo;ll make sure it never stops growing. Whether it&rsquo;s from the complex work you do, or the people you collaborate with, you&rsquo;ll learn every day. Through world-class development, you&rsquo;ll gain invaluable technical and personal skills. Whatever your level, you&rsquo;ll learn how to lead.
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  Connect to your next step
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 A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you&rsquo;ll experience a purpose you can believe in and an impact you can see. You&rsquo;ll be free to bring your true self to work every day. And you&rsquo;ll never stop growing, whatever your level.
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Deloitte Innovation Hub I Risk Officer, Cairo, Egypt

<div><h2 class="jobSectionHeader"><b>Jr OCC Controller</b></h2><div><ul><li><div>
Fixed-term contract</div></li><li><div>
Full-time</div></li><li><div>
Less than 2 years of experience (Entry level)</div></li><li><div>
Bachelor degree</div></li><li><div>
Operations Control Center Agent</div></li></ul></div></div>
<br><div><div><div><div><h2 class="jobSectionHeader"><b>Mission
</b></h2><p></p><div><p><b>JOB PURPOSE:</b></p><p>
The Jr OCC Controller is responsible for overseeing and regulating real-time LRT train operations to ensure safe, reliable, and punctual service across the mainline and depot. The role involves continuous monitoring of train movements, executing incident response procedures, managing traction power systems, and coordinating with the OCC Duty Chief Controller, depot teams, and maintenance teams. By applying operational regulations and maintaining effective communication, the OCC Controller plays a vital role in service continuity, safety compliance, and operational excellence.</p></div></div><p></p><div><h2 class="jobSectionHeader"><b>
Profile
</b></h2><p></p><div><p><b>RESPONSIBILITIES/DUTIES</b></p><p><b>
Train Operations Supervision</b></p><ul><li> Oversee train movement and ensure adherence to the operational timetable.</li><li> Monitor train injection/removal according to the timetable.</li><li> Implement train short-loops or turnback based on OCC Duty Chief Controller instructions.</li><li> Allocate and inject spare or hot stand-by trains as required to maintain service frequency.</li></ul><p><b>
Incident &amp; Traffic Regulation</b></p><ul><li> Apply appropriate regulation actions to minimize train delays and maintain headways.</li><li> Manage operational incidents and degraded service scenarios to restore normal operations swiftly.</li><li> Take real-time notes during incidents to support post-incident reporting.</li></ul><p><b>
Service Quality &amp; Passenger Comfort</b></p><ul><li> Monitor onboard conditions to ensure passenger comfort and safety.</li><li> Coordinate train exchange for defective or non-compliant trains in service.</li><li> Inform the Customer Information Officers of traffic conditions to enable timely public announcements.</li></ul><p><b>
Coordination &amp; Communication</b></p><ul><li> Maintain effective communication with the OCC Duty Chief Controller, depot staff, and maintenance teams.</li><li> Assist the OCC Duty Chief Controller in preparing reports and correspondence.</li><li> Instruct and guide shunting drivers as per operational needs.</li><li> Interface with other units for PTW (Permit to Work) management and take over when necessary.</li></ul><p><b>
Depot Operations &amp; Movement Management</b></p><ul><li> Define track allocation for trains entering or leaving the depot.</li><li> Coordinate train exchanges and movements between mainline and depot.</li><li> Manage shunting, stabling, and unstabling sequences based on maintenance priorities.</li><li> Oversee depot route movement and train wash scheduling.</li><li> Program and monitor manual/automatic washing track operations with traffic coordination.</li></ul><p><b>
Traction Power &amp; Energy Network Control</b></p><ul><li> Control and supervise traction power systems, including HV, MV, and LV networks for both the line and depot.</li><li> Configure the depot power network for maintenance or degraded operation scenarios without affecting train movement.</li><li> Respond to emergencies by shutting down traction power upon request from drivers or OCC Duty Chief Controller.</li><li> Manage power feed to depot areas (stabling/depot tracks) in coordination with Maintenance Direction.</li></ul><p><b>
Maintenance Coordination</b></p><ul><li> Follow up on maintenance activities to ensure Rolling Stock availability.</li><li> Align train circulation with maintenance priorities and schedules.</li></ul><p><b>
Compliance and Standards</b></p><ul><li> Apply and enforce all Standard Operating Procedures (SOPs), safety protocols, and operational regulations.</li><li> Ensure actions align with company policies, service level targets, and safety standards.</li></ul><p><b>
Safety Responsibilities</b></p><ul><li> Promote a positive safety culture within the workplace and attend any safety-related meetings or briefings as required within the job role.</li><li> Comply with the requirements of RDMC RQHSE Policy and Safety Management System.</li><li> Be mindful that Safety, Security, and Environmental protection are everyone&rsquo;s responsibility.</li><li> All staff members are accountable for reporting and intervening in any Safety, Security, or Environmental violations.</li></ul><p><b>
ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE</b></p><p><b>
QUALIFICATIONS:</b></p><ul><li> Bachelor&rsquo;s degree in Engineering, preferably in Electrical, Mechatronics, or Communications.</li><li> Fluent in Arabic with a very good command of English.</li></ul><p><b>
KNOWLEDGE:</b></p><ul><li> High level of computer literacy, with the ability to operate and navigate specialized software and control systems used in transport operations.</li><li> Strong interpersonal and communication skills, with the ability to coordinate effectively across multidisciplinary teams.</li><li> Sound understanding of electrical engineering fundamentals relevant to control and operations environments.</li><li> Familiar with the use of operational monitoring tools and systems within industrial or transport-related settings.</li></ul><p><b>
EXPERIENCE:</b></p><ul><li> 0 - 3 years of relevant experience, ideally within the railway, metro, or transportation sector.</li><li> Prior involvement in control center operations, railway signaling, or train dispatching is advantageous.</li></ul><p><b>
DESIRED BEHAVIORS &amp; EXPERIENCES</b></p><ul><li> Operational Focus: Maintains constant attention to real-time train movements and service conditions, ensuring alignment with timetables and operational priorities.</li><li> Crisis Management: Remains calm and decisive during service disruptions or incidents, applying appropriate regulations and coordinating recovery actions to restore normal operations effectively.</li><li> Clear Communication: Communicates promptly and clearly with the OCC Duty Chief Controller, maintenance teams, and stations teams, ensuring all parties are informed and aligned in real time.</li><li> Safety and Compliance Orientation: Consistently adheres to SOPs and safety protocols, proactively addressing any deviations to maintain a safe environment for passengers and staff.</li><li> Technical Agility: Demonstrates confidence and precision in managing power systems, train movements, and control software tools, especially during emergency configurations or degraded modes.</li><li> Team Coordination: Collaborates seamlessly with depot staff, train drivers, and other OCC staff to manage train flows, washing schedules, and power operations with minimal disruption.</li><li> Resilience and Multi-tasking: Handles high-pressure situations with composure, effectively managing multiple concurrent tasks such as incident reporting, train exchanges, and depot routing.</li><li> Service Orientation: Maintains a customer-first mindset by ensuring timely communication of service changes to customer service teams and upholding comfort and safety standards for passengers.</li><li> Detail-Oriented Reporting: Accurately documents incidents and operational activities to support traceability, performance monitoring, and continuous improvement.</li><li> Initiative and Responsiveness: Takes proactive steps to prevent delays or disruptions and responds swiftly to operational instructions and evolving scenarios.</li></ul></div></div></div></div><p></p><div><div><div><h3 class="jobSectionHeader"><b><br>
Location</b></h3><p></p><div><div><div><b>
Location</b></div></div><div><b>
Address</b></div></div><p>
Cairo, Cairo, Egypt</p></div></div></div></div><div></div>

Jr OCC Controller

البنك التجاري الدولي

<div></div><div><div>Description<div></div><p><b><br>
Job Purpose:</b></p><p>
To Ensure that fraud losses are within the accepted range as per the global measures set by the cards&rsquo; associations through the appropriate monitoring rules setting up, and in coordination with card business. In addition to ongoing studying for both fraud Vs genuine usage that support rules generation and enhancement to the approval rate. This includes developing, implementing and maintaining the necessary controls and monitoring strategy required to detect, investigate and report fraudulent attempts at earlier stages.</p><p><b>
Job Description:</b></p><p>
1. Prepare the capacity plan needed to cover 24/7 monitoring operation and ensure back up plan is in place in emergency cases. In addition, to create an incident response team to ensure catastrophic events well managed from issuing perspective.</p><p>
2. Manage the deployment of fraud rules (Activation &ndash; Deactivation &ndash; Enhancement - Assessment), and provide periodical reports that cover the performance of the rules, to share it with the business side for their input if any.</p><p>
3. Enhance the authorization approval rates through the continuous rules refreshing, review the set rules false positive ratio, monitor approval rates and decline rates, analysis of decline rates, and evaluate opportunities to improve the overall rules&rsquo; performance.</p><p>
4. Work on reducing the charge back / Fraud rates to be under the global benchmark, by determining the triggers that cause them, set controls to decrease the relevant operation cost.</p><p>
5. Ensure proper preparation/implementation of the reports (losses recovery results, fraud losses position) to support decision-making and present the needed management frequent reports, and in collaboration with different business stakeholders (Collections &amp; Recovery, Chargeback team and legal)..</p><p>
6. Ensure proper handling of received inquiries through available communication tools and handle the escalated cases from the agents.to provide best in class service provided to the customers.</p><p>
7. Prepare monthly performance report and direct the team members to improve their analytical skills to hit the Fraud transactions without affecting genuine usage.</p><p>
8. Participate in assessing new products, services, change in spending limits, in order to capitalize the needed staff for the monitoring process, and to the required controls that mitigate the risk of fraudulent attempts.</p><p>
9. Ensure proper handling of received alerts from card associations and all procedures followed.to mitigate the risk of further fraudulent attempts.</p><p>
10. Design the offline reports based on received fraud cases register and after doing the necessary analysis to customize them to fit against new fraud trends.</p><p>
11. Ensure that the number of blocked cards at the minimum through reviewing daily blocked cards next working day and communicate with business team to send them the final list of unreachable customers, to ensure that customers are not facing any rejections due to the actions taken by fraud management.</p><p>
12. Approve write-off memos / immediate refund if needed to credit the customers with compensations against the actual fraud loss.</p><p>
13. Design the daily and weekly misuse reports that are handled by the Cards Transaction Monitoring Officer/ Sr. Officer, to ensure that the new misuse trends are covered and that the reports are handled and proper actions taken according to the pre-set procedures, and proper recording to the misuse cases in the misuse database.</p><p>
14. Review the monthly CBE report prepared by the team, and communicate it to the concerned stakeholders.</p><p>
15. Approve changes in spending limits related to the customers after screening their profiles from misuse perspective.</p><p>
16. Prepare frequently customer&rsquo;s fraud awareness campaigns to ensure that they are educated to protect their personal and financial information.</p><p><b>
Strategy</b></p><p>
17. Participate in the formulation and implementation of the Fraud Management Department strategy to ensure the alignment with CIB strategy</p><p>
Policies, Processes and Procedures</p><p>
18. Participate and recommend improvements to policies, processes and procedures and manage their implementation to ensure all relevant procedural / legislative requirements are fulfilled</p><p><b>
Day-to-day management</b></p><p>
19. Supervise the day to day operations of the Fraud Management team providing some guidance in the related area, encouraging teamwork and facilitating related professional work processes in order to achieve high performance standards</p><p><b>
Supervision</b></p><p>
20. Supervise the activities and work of subordinates to ensure that all work within a specific area is carried out in an efficient manner and in compliance with the set policies, processes and procedures</p><p><b>
Compliance</b></p><p>
21. Ensure compliance with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks</p><div><br>
</div></div><div>
Qualifications<div></div><p><br>
Qualifications &amp; Experience</p><p><br>
 Bachelor&rsquo;s is degree of Commerce, Business Administration, Accounting or its equivalent.<br>
 Minimum 10 years of experience in cards operations, and a minimum of 7 years of experience in fraud management<br>
 Data and Cyber Security Knowledge is required.</p><p></p><p><br>
Skills</p><p>
 Good command of English and Arabic languages.</p><p>
 Managerial skills and leadership skills.</p><p>
 Proficient user of MS office</p><p>
 Quantitative and qualitative analysis and decision-making skills.</p><p>
 Self-motivated.</p><p>
 Excellent written and verbal communication skills with the ability to produce detailed written</p><p>
 Strong team ethos and ability to work efficiently and accurately under pressure</p><div><br>
</div></div><div>
Primary Location: Egypt-Cairo-MERRYLAND</div><div>
Job: Back Office</div><div>
Organization: RISK</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

CARDS FRAUD CONTROL MANAGER

Crédit Agricole

<p></p><div><div><div>1- Job title: Call Center</div><div>
Job Description:</div><ul><li>
﻿﻿Handles all inquiries related to the Bank products/services &amp; Marketing campaigns<br>
[Inbound/Outbound]</li><li>
﻿﻿Handles the clients' complaints &amp; act on decrease its ratio</li><li>
﻿﻿Achieves the assigned targets</li></ul><div>
Qualifications:</div><ul><li>
﻿﻿University/College Degree(Bachelor degree)</li><li>
﻿﻿Good command of the English language</li><li>
﻿﻿Good communication Skills</li></ul><div>
2- Job title: Acquirer Settlement &amp; Reconciliation officer</div><div>
Job Description:</div><ul><li>
Instapay validation with CBE Nostro account</li><li>
Monitor and validate daily merchant file(Ecommerce)﻿</li><li>
Validate ATM Settlement activities.</li><li>
Authorize Perform data entry on the various systems.</li><li>
Provide guidance to support junior settlement officer.</li></ul><div>
Qualifications:</div><ul><ul><li>University/College Degree(Bachelor degree)</li></ul><li>
Good command of the English language</li><li>
Good communication Skills</li></ul><div></div><div><br>
3- Job title: Issuer &amp; Digital Channels Settlement &amp; Reconciliation Officer</div><div>
Job Description:</div><ul><li>
﻿﻿Ensure smooth operation and providing excellent support for card holders</li><li>
﻿﻿Reconcile daily issuer settlement activities</li><li>
﻿﻿Handling inquires through email</li><li>
﻿﻿Handling CRM requests</li></ul><div>
Qualifications:﻿</div><ul><li>
University/College Degree(Bachelor degree)</li><li>
Good command of the English language</li><li>
Good communication Skills</li></ul><div>
4- Job title: Retail Collection Specialist</div><div>
Job Description:</div><ul><li>
﻿﻿Ensure smooth operation and providing excellent support for card holders</li><li>
﻿﻿Reconcile daily issuer settlement activities</li><li>
﻿﻿Handling inquires through email</li><li>
Handling CRM requests</li></ul><div></div><div><br>
5- Job title: KYC Officer</div><div>
Job Description:</div><ul><li>
﻿﻿Ensure smooth operation and providing excellent support for card holders</li><li>
﻿﻿Reconcile daily issuer settlement activities</li><li>
﻿﻿Handling inquires through email</li><li>
﻿﻿Handling CRM requests</li></ul><p></p><div><br>
</div></div><div>
Qualifications<div></div><div><br>
1- Job title: Call Center</div><div>
Job Description:</div><ul><li>
﻿﻿Handles all inquiries related to the Bank products/services &amp; Marketing campaigns<br>
[Inbound/Outbound]</li><li>
﻿﻿Handles the clients' complaints &amp; act on decrease its ratio</li><li>
﻿﻿Achieves the assigned targets</li></ul><div>
Qualifications:</div><ul><li>
﻿﻿University/College Degree(Bachelor degree)</li><li>
﻿﻿Good command of the English language</li><li>
﻿﻿Good communication Skills</li></ul><div>
2- Job title: Acquirer Settlement &amp; Reconciliation officer</div><div>
Job Description:</div><ul><li>
Instapay validation with CBE Nostro account</li><li>
Monitor and validate daily merchant file(Ecommerce)﻿</li><li>
Validate ATM Settlement activities.</li><li>
Authorize Perform data entry on the various systems.</li><li>
Provide guidance to support junior settlement officer.</li></ul><div>
Qualifications:</div><ul><ul><li>University/College Degree(Bachelor degree)</li></ul><li>
Good command of the English language</li><li>
Good communication Skills</li></ul><div></div><div><br>
3- Job title: Issuer &amp; Digital Channels Settlement &amp; Reconciliation Officer</div><div>
Job Description:</div><ul><li>
﻿﻿Ensure smooth operation and providing excellent support for card holders</li><li>
﻿﻿Reconcile daily issuer settlement activities</li><li>
﻿﻿Handling inquires through email</li><li>
﻿﻿Handling CRM requests</li></ul><div>
Qualifications:﻿</div><ul><li>
University/College Degree(Bachelor degree)</li><li>
Good command of the English language</li><li>
Good communication Skills</li></ul><div>
4- Job title: Retail Collection Specialist</div><div>
Job Description:</div><ul><li>
﻿﻿Ensure smooth operation and providing excellent support for card holders</li><li>
﻿﻿Reconcile daily issuer settlement activities</li><li>
﻿﻿Handling inquires through email</li><li>
Handling CRM requests</li></ul><div></div><div><br>
5- Job title: KYC Officer</div><div>
Job Description:</div><ul><li>
﻿﻿Ensure smooth operation and providing excellent support for card holders</li><li>
﻿﻿Reconcile daily issuer settlement activities</li><li>
﻿﻿Handling inquires through email</li><li>
﻿﻿Handling CRM requests</li></ul></div></div><div></div>

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