bodily injury claims representative (remote)

claims representative / adjuster (property)

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call center representative - remote Jobs in Kansas City

call center representative - remote

access representative i Jobs in Kansas City

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bodily injury claims representative (remote) Jobs in Kansas City

bodily injury claims representative i Jobs in Kansas City

bodily injury claims representative i

claims representative / adjuster (property) Jobs in Kansas City

claims representative trainee

Traders Insurance

<div>Reliable, Local Company, Providing Full-Time Remote Job Opportunities in the Kansas City Metro! - While this position is fully remote, we are looking for candidates that live in the Kansas City Metropolitan area. 
<div>
Play an integral role in driving success, being a part of a passionate team, working directly from the comfort of your own home. We value your expertise and passion and aim to create a supportive atmosphere that encourages personal and professional growth. We pride ourselves on being a leading company in our industry, known for our stability, reliability, and commitment to excellence. At Traders Insurance, we value employee empowerment, open communication, and the ability to make a difference. Join us today to enjoy a multitude of opportunities for learning, development, and advancement.</div> 
<div></div>
<div>
The Bodily Injury Claims Representative position is primarily responsible for the handling of bodily injury and associated property damage claims that result from an automobile accident. The role requires a basic level of technical expertise along with sufficient problem solving and organizational skills to gather details, investigate accidents, and manage the claims process. Every day is different as you work to resolve problems, and we ask that you be willing to work hard in a fast-paced and ever-changing environment. It is also expected this person exhibit strong interpersonal skills with other team members, while providing strong contributions to overall company and claims department success.</div> 

Responsibilities
<ul><li>
Primarily investigates and handles bodily injury claims along with associated property damage claims, including questions of coverage, liability, and damages, of moderate to high complexity.</li><li>
Ability to deliver superior customer service through strong verbal and written communication skills.</li><li>
Interviews customers, claimants, and witnesses.</li><li>
Helps determine coverage and liability (who's at fault for the damages).</li><li>
Partners with appraisers/estimators to manage vehicle repairs.</li><li>
Sets timely, adequate reserves in compliance with the company reserving philosophy.</li><li>
Negotiates with customers and other insurance carriers.</li><li>
Demonstrates ownership attitude with the ability to be analytical and make accurate decisions.</li><li>
Personal computer literate with proficiency in the use of Word and Excel.</li><li>
Ensures all operations are consistent with the stated mission and direction set forth by Traders.</li><li>
All other duties as assigned.</li></ul><ul><li>
Bachelor's degree or four years related work experience.</li><li>
1+ years of prior experience as an auto claims representative or equivalent experience</li><li>
AIC or CPCU degree or equivalent insurance course preferred.</li><li>
Ability to obtain and maintain adjuster license in required states.</li></ul> 

Compensation is commensurate with experience. 

Traders' employees also benefit from:
<ul><li>
Group Medical/Dental/Vision</li><li>
Employee and Dependent Life Insurance</li><li>
Pet Insurance</li><li>
Paid Parental Leave</li><li>
Paid Time Off</li><li>
401K Plan</li><li>
Training and Career Development</li><li>
Opportunities for Advancement</li></ul></div>

Bodily Injury Claims Representative (Remote)

Evernorth

Job Overview Job Title: Remote Customer Service Representative Company: Evernorth (a division of The Cigna Group) Location: Remote (United States) Employment Type: Full-time Salary: $25 - $35 USD per hour Evernorth Health Services is a dynamic and forward-thinking health services organisation, dedicated to making healthcare more affordable and accessible. As a division of The Cigna Group, we provide innovative pharmacy benefits, specialised care coordination, and data-driven solutions to a wide range of clients. We are currently seeking a dedicated and empathetic Customer Service Representative to join our fully remote team. The ideal candidate will be a first point of contact for our valued members, providing outstanding support and ensuring a seamless customer experience. This role is crucial in helping individuals navigate their health services and manage complex medical conditions effectively. Responsibilities As a Customer Service Representative, you will be responsible for a variety of tasks focused on delivering exceptional support. Key responsibilities include: • Responding professionally and efficiently to customer enquiries via telephone, email, and digital messaging platforms. • Providing clear and accurate information regarding pharmacy benefits, claims, and available health solutions. • Assisting customers with problem-solving and resolving any issues they may encounter in a timely and empathetic manner. • Maintaining detailed and precise records of all customer interactions and transactions in our company database. • Collaborating with internal departments, including care coordination and pharmacy teams, to manage and resolve complex customer cases. • Adhering strictly to data protection and confidentiality policies to ensure the security of sensitive customer information. • Consistently meeting or exceeding established performance metrics and quality assurance standards. Qualifications To be successful in this role, you will need a combination of experience, skills, and personal attributes. The essential qualifications include: • Proven experience in a customer-facing service role. Experience within the healthcare, pharmacy, or insurance sectors is highly advantageous. • Exceptional verbal and written communication skills, with a talent for conveying complex information clearly and concisely. • Strong active listening and problem-solving abilities, with a genuine desire to help others. • A high degree of professionalism, patience, and empathy when dealing with sensitive situations. • Excellent organisational and time-management skills, with the ability to prioritise tasks effectively in a remote environment. • Proficiency in using standard office software and a strong capacity to learn new systems and customer relationship management (CRM) tools. • The ability to work independently and as part of a collaborative team in a remote setting. • A private, quiet, and distraction-free home office space with a reliable, high-speed internet connection. What We Offer • A competitive hourly wage of $25 - $35 USD. • The flexibility and convenience of a fully remote, full-time position. • The opportunity to build a rewarding career within a leading global health services organisation. • A supportive and inclusive team culture that values collaboration and professional growth. • Meaningful work that directly contributes to improving the health and well-being of our customers.

Remote Customer service

First Chicago Insurance Company

<div>At First Chicago Insurance Company, our employees are our biggest asset! It is our mission to attract and retain intelligent, motivated, ethical employees who strive for excellence and growth, and to keep those employees happy and engaged. We provide the tools and the support our employees need to grow both professionally and personally. We encourage self-improvement and celebrate success by rewarding ideas and results. We realize the strength of teamwork and its ability to join individuals together and push and pull each other, with a synergy that can only be found in groups of good people sharing ideas. Join in on the excitement and become part of our thriving organization!
We are seeking an experienced Casualty Claims Specialist! 
The Casualty Claims Specialist will be responsible for investigating and settlement of automobile bodily injury claims. They will settle complex liability claims which require greater investigation and verification, as well as casualty claims including severe injuries which may result in extended disability or bodily injury as well as coverage related litigation.
The Casualty Claims Specialist will have the following duties and responsibilities:<ul><li>
Review &amp; determine course of action on each file assigned, utilizing technical knowledge &amp; experience for the purpose of supporting final disposition of a loss.</li><li>
Conduct thorough investigations and keep accurate and relevant documentation of file activity on each claim assigned including coverage, liability status, and damages that are applicable for each claim.</li><li>
Process Bodily Injury, and coverage claims in accordance with established office procedures.</li><li>
Work closely with Third Parties, plaintiff counsel, Claim Director and Chief Operating Officer to determine necessary injury and coverage investigation.</li><li>
Research case and statutory law in order to conduct proper claim investigation.</li><li>
Document policy status, coverage, liability and damages on all claims and notify re-insurer on qualifying claims.</li><li>
Prepare and present claim evaluations for the appropriate settlement authority.</li><li>
Maintain reasonable expense factors.</li><li>
Handle other duties as assigned</li></ul>
QUALIFICATIONS REQUIRED:<ul><li>
3-5 years in Casualty claims experience a MUST!</li><li>
Knowledge of legal and medical terminology.</li><li>
Excellent negotiation, communication, written, organizational and interpersonal skills.</li><li>
Ability to pass written examinations where required by state statutes to become a licensed claims adjuster.</li><li>
Proficiency in Microsoft Office products.</li></ul>
First Chicago Insurance Company provides a competitive benefits package to all full- time employees. Following are some of the perks First Chicago employees receive:<ul><li>
Competitive Salaries</li><li>
Commitment to your Training &amp; Development</li><li>
Medical and Dental</li><li>
Telemedicine Benefit</li><li>
401k with a generous company match</li><li>
Paid Time Off and Paid Holidays</li><li>
Tuition Reimbursement Training Programs</li><li>
Wellness Program</li><li>
Fun company sponsored events</li><li>
And so much more!</li></ul>
Visit our company website at firstchicagoinsurance.com</div>

Casualty Claims Specialist

National General Insurance

<div>National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers&rsquo; evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.
Job Description
Responsible for investigating and confirming the facts of loss for complex Homeowner's Claims. Determines coverage, damages and otherwise adjusts and negotiates claims within limit of authority. Responsible for creating a comprehensive estimate of damages for complex first party homeowner claims leading to the proper disposition. This role is utilized as peer mentor having mastered our processes and obtained technical expertise.<h2 class="jobSectionHeader">
We are seeking a seasoned Homeowner Field Adjuster to join our team in St. Louis, Missouri. The ideal candidate will have extensive experience managing a wide range of homeowner claims and be proficient in both Xactimate and XactAnalysis. The ability to confidently write estimates up to $150K is essential. Covering the St. Louis area, this position offers the opportunity to make an immediate impact by handling complex claims with professionalism and precision. If you're a skilled adjuster ready for a challenging and rewarding opportunity, we encourage you to apply!</h2><h3 class="jobSectionHeader">
Key Responsibilities</h3><ul><li>Builds mastered relationships with both internal and external customers</li><li>Interprets regulatory compliance and fair claims practices</li><li>Negotiates settlements, makes settlement payments and documents all activities in the most complex of files</li><li>Applies mastered content in interpretations of all policy types written by the company and assists leadership in formal and ad hoc training</li><li>Exhibits mastery estimating fundamentals in order to create estimates of damages on complex 1st party homeowner losses of all severities</li></ul><h3 class="jobSectionHeader">
Supervisory Responsibilities</h3><ul><li>This job does not have supervisory duties.</li></ul>
Sign On Bonus:
You may be eligible for a $1,000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property &amp; Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.
 *Current employees or candidates who have previously worked for Allstate, including its family of companies, are not eligible for this sign-on bonus.*
As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply.
#LI-TR1 
Skills
Case Management, Complex Claims, Damage Assessment, Homeowners Claims, Homeowners Insurance, Homeowners Insurance Claims, Insurance Claims, Large Loss Claims, Performance Management (PM), Property Claims, Property Damage, Property Damage Claims, Property Insurance, Quality Management, Relationship Building, Stakeholder Relationship Management, Water Damage Repair, XactAnalysis, Xactimate 
Compensation
Base compensation offered for this role is: 
 
Field Adjuster Cons I: $53,500 - $86,400 
Field Adjuster Cons II: $56,000 - $93,250 
Field Adjuster Sr Cons I &amp; II: $65,600 - $111,550 
 
And is based on experience and qualifications. Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) if applicable for the role. 
Joining our team isn&rsquo;t just a job &mdash; it&rsquo;s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger &ndash; a winning team making a meaningful impact.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click &ldquo;here&rdquo; for information regarding the San Francisco Fair Chance Ordinance. 
For jobs in Los Angeles, please click &ldquo;here&rdquo; for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the &ldquo;EEO Know Your Rights&rdquo; poster click &ldquo;here&rdquo;. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.
To view the FMLA poster, click &ldquo;here&rdquo;. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company&rsquo;s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee&rsquo;s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A&ndash; (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.
Companies &amp; Partners
Direct General Auto &amp; Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.
Benefits
National General Holdings Corp. is an Equal Opportunity (EO) employer &ndash; Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000. 
Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs. 
When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.</div>

Property Field Adjuster - St. Louis, MO - National General

<div>National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers&rsquo; evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.
Job Description
Responsible for investigating and confirming the facts of loss for complex Homeowner's Claims. Determines coverage, damages and otherwise adjusts and negotiates claims within limit of authority. Responsible for creating a comprehensive estimate of damages for complex first party homeowner claims leading to the proper disposition. This role is utilized as peer mentor having mastered our processes and obtained technical expertise.<h2 class="jobSectionHeader">
We are seeking a seasoned Homeowner Field Adjuster to join our team in Springfield, Missouri. The ideal candidate will have extensive experience managing a wide range of homeowner claims and be proficient in both Xactimate and XactAnalysis. The ability to confidently write estimates up to $150K is essential. Covering the Springfield, MO area, this position offers the opportunity to make an immediate impact by handling complex claims with professionalism and precision. If you're a skilled adjuster ready for a challenging and rewarding opportunity, we encourage you to apply!</h2><h3 class="jobSectionHeader">
Key Responsibilities</h3><ul><li>Builds mastered relationships with both internal and external customers</li><li>Interprets regulatory compliance and fair claims practices</li><li>Negotiates settlements, makes settlement payments and documents all activities in the most complex of files</li><li>Applies mastered content in interpretations of all policy types written by the company and assists leadership in formal and ad hoc training</li><li>Exhibits mastery estimating fundamentals in order to create estimates of damages on complex 1st party homeowner losses of all severities</li></ul><h3 class="jobSectionHeader">
Supervisory Responsibilities</h3><ul><li>This job does not have supervisory duties.</li></ul>
Sign On Bonus:
You may be eligible for a $1,000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property &amp; Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.
 *Current employees or candidates who have previously worked for Allstate, including its family of companies, are not eligible for this sign-on bonus.*
As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply.
#LI-TR1 
Skills
Case Management, Homeowners Claims, Homeowners Insurance, Homeowners Insurance Claims, Performance Management (PM), Property Damage, Property Damage Claims, Quality Management, Relationship Building, Stakeholder Relationship Management, XactAnalysis, Xactimate, Xactimate (Estimating Software), Xactimate Estimating 
Compensation
Base compensation offered for this role is: 
 
Field Adjuster Cons I: $53,500 - $86,400 
Field Adjuster Cons II: $56,000 - $93,250 
Field Adjuster Sr Cons I &amp; II: $65,600 - $111,550 
 
And is based on experience and qualifications. Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) if applicable for the role. 
Joining our team isn&rsquo;t just a job &mdash; it&rsquo;s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger &ndash; a winning team making a meaningful impact.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click &ldquo;here&rdquo; for information regarding the San Francisco Fair Chance Ordinance. 
For jobs in Los Angeles, please click &ldquo;here&rdquo; for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the &ldquo;EEO Know Your Rights&rdquo; poster click &ldquo;here&rdquo;. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.
To view the FMLA poster, click &ldquo;here&rdquo;. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company&rsquo;s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee&rsquo;s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A&ndash; (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.
Companies &amp; Partners
Direct General Auto &amp; Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.
Benefits
National General Holdings Corp. is an Equal Opportunity (EO) employer &ndash; Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000. 
Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs. 
When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.</div>

Property Field Adjuster - Springfield, MO - National General

Kidney Associates of Kansas City

<div>Medical Biller &amp; Coder (Certified)
Kidney Associates of Kansas City &ndash; Kansas City, MO
Fun, challenging team environment with excellent benefits!
Kidney Associates of Kansas City is seeking a detail-oriented and experienced Medical Biller &amp; Certified Medical Coder to join our team. This role plays a vital part across the entire revenue cycle-from coding and claim submission through payment posting and follow-up-ensuring accuracy, compliance, and optimal reimbursement.
Position Details<ul><li>
Full-time schedule:</li><li><ul><li>
Monday&ndash;Thursday: 8:30 AM &ndash; 5:00 PM</li><li>
Friday: 8:30 AM &ndash; 4:30 PM</li></ul></li><li>
Hybrid work option: 3 days onsite / 2 days remote (after training)</li><li>
Must reside in the Kansas City area</li></ul>
Key Responsibilities<ul><li>
Review medical codes (ICD-10, CPT, HCPCS) for accuracy prior to claim submission</li><li>
Perform internal coding audits to ensure accuracy and compliance with regulations and payer requirements</li><li>
Submit claims to insurance carriers in a timely manner</li><li>
Post payments and reconcile accounts</li><li>
Perform claims follow-up, including denials, corrections, appeals, and resubmissions</li><li>
Manage collections and outstanding balances</li><li>
Work across all aspects of the revenue cycle, not limited to coding</li><li>
Ensure compliance with coding guidelines and billing regulations</li><li>
Maintain accurate documentation within the Electronic Medical Records (EMR) system</li></ul>
Qualifications<ul><li>
Required Certification: Certified Professional Coder (CPC), Certified Coding Specialist (CCS), or equivalent</li><li>
1&ndash;2 years of medical billing and coding experience required</li><li>
Strong knowledge of insurance processes, coding standards, and reimbursement procedures</li><li>
Experience with EMR systems required; eClinicalWorks (eCW) preferred</li><li>
Excellent attention to detail, organization, and communication skills</li></ul>
Benefits<ul><li>
Competitive salary</li><li>
Healthy Work-life Balance</li><li>
Comprehensive benefits package, including:</li><li><ul><li>
Medical, Dental, &amp; Vision insurance</li><li>
Paid time Off + Holiday Pay</li><li>
401(k) Retirement Plan</li></ul></li><li>
Supportive, team-oriented work environment</li></ul>
Equal Opportunity Employer</div>

Certified Medical Biller & Coder

UniversalsHealthServices

We are searching for a polite (Part-time/full-time), professional Remote call center representative  to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.<h3>Call Center Representative Responsibilities:</h3><ul><li>Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.</li><li>Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.</li><li>Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.</li><li>Building lasting relationships with clients and other call center team members based on trust and reliability.</li><li>Utilizing software, databases, scripts, and tools appropriately.</li><li>Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.</li><li>Making sales or recommendations for products or services that may better suit client needs.</li><li>Taking part in training and other learning opportunities to expand knowledge of company and position.</li><li>Adhering to all company policies and procedures.</li></ul><h3>Call Center Representative Requirements:</h3><ul><li>High school diploma or equivalent.</li><li>More education or experience may be preferred.</li><li>Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.</li><li>Understanding of company products, services, and policies.</li><li>Proficiency with computers, especially with CRM software, and strong typing skills.</li><li>Ability to ask prying questions and diffuse tense situations.</li><li>Strong time management and decision making skills.</li><li>Adaptability and accountability.</li><li>Fluency in multiple languages may be desired.and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.</li></ul> To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.

Call Center Representative - Remote

Explore 21+ Claims representative trainee in Kansas City this August. Find roles across top companies and apply now to boost your career.