claims representative / adjuster (property)

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bodily injury claims representative i Jobs in Kansas City

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claims representative / adjuster (property) Jobs in Kansas City

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patient service representative

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proposal specialist iv

claims representative trainee

Traders Insurance

<p></p><div><p><b>Reliable, Local Company, Providing Full-Time Remote Job Opportunities</b></p>
<p><b>
Remote Work to start after successful completion of in office Training (1-6 months based on experience)</b><br>
<b><i>*This position will become a remote; however, we are seeking candidate located in the Kansas City Metro area, as in office training is required*</i></b></p><br>
<p></p>
<p>
Play an integral role in driving success, being a part of a passionate team, working directly from the comfort of your own home. We value your expertise and passion and aim to create a supportive atmosphere that encourages personal and professional growth. We pride ourselves on being a leading company in our industry, known for our stability, reliability, and commitment to excellence. At Traders Insurance, we value employee empowerment, open communication, and the ability to make a difference. Join us today to enjoy a multitude of opportunities for learning, development, and advancement.</p><br>
<p>
As a Claims Representative Trainee, you will assure delivery of &ldquo;best in class&rdquo; customer service and contribute to the quality of our claims handling, while helping our customers get back on the road after an accident. You will need excellent problem solving and organizational skills to gather details, investigate accidents, and manage the claims process. Every day is different as you work to resolve problems, and we ask that you be willing to work hard in a fast-paced and ever-changing environment. It is also expected this person exhibit strong interpersonal skills with other team members, while providing strong contributions to overall company and claims department success.</p><br>
<p></p>
<p><b>
Responsibilities</b></p>
<ul><li>
Provides first line customer service contact for claims reporting activity. Utilizes Claims Call Center Best Practices in all activities</li><li>
Creates loss reports by securing information from policyholders, claimants, agents, or other parties. Establishes the claim by direct entry of claim data via computerized claims systems.</li><li>
Helps determines liability (who's at fault for the damages)</li><li>
Interviews customers, claimants, and witnesses
</li><li>Partners with appraisers/estimators to manage vehicle repairs</li><li>
Negotiates with customers and other insurance carriers</li><li>
Implements and upholds all policies of Traders along with the willingness to work hard in a fast-paced and ever-changing environment</li><li>
Ensures all operations are consistent with the stated mission and direction set forth by Traders</li><li>
Demonstrated ownership attitude with the ability to be analytical and make accurate decisions</li><li>
Excellent customer service and negotiating skills</li><li>
Strong verbal and written communication skills</li><li>
Personal computer literate with proficiency in the use of Word and Excel</li></ul>
<p>
We&rsquo;re open to motivated new college graduates who are interested in starting a career in the insurance claims field. A high school diploma is required, along with some experience in retail or customer service&mdash;especially in fast-paced environments. Candidates must also be able to obtain and maintain an Adjuster license in required states.</p><br>
<ul><li><b>We also welcome candidates with prior claims experience. Compensation may be adjusted based on relevant experience and qualifications.</b></li></ul><div>
Traders' employees also benefit from:</div><br>
<div></div>
<p>
Traders' employees also benefit from:</p>
<p>
Group Medical/Dental/Vision</p>
<p>
Employee &amp; Dependent Life Insurance</p><br>
<p>
Paid Time Off</p>
<p>
401K Plan</p>
<p>
Paternal Leave</p>
<p>
Training and Career Development</p>
<p>
Opportunities for Advancement</p>
<p>
Pet Insurance</p></div>

Claims Representative Trainee

NKC Health

<div><div><div><div><div><div><p>Here at <b>NKC Health </b>our mission is to <b><i>empower hope and healing in every life we touch</i></b>. Whether you are serving patients at a primary care clinic, specialty clinic, or in a support capacity, every team member works together to complete this mission.
</p><p><b>NKC Health Primary Care &ndash; North Kansas City </b>clinic is hiring a <b>Patient Service Representative</b>! If you&rsquo;re looking for a great opportunity to impact our communities, join our NKC Health team!</p>
<p><b>Why NKC Health Medical Group?</b></p>
<ul><li>Comprehensive Benefits (Medical, Dental, Vision, Life, FSA)</li>
<li>Employer matched retirement plan</li>
<li>Competitive wages
</li><li>Paid time off for personal/vacation/sick</li>
<li>Six paid holidays per year</li>
<li>Educational assistance</li>
<li>Day shift schedules</li>
</ul>
<p><b>What are the typical hours on the job?</b></p>
<p>The hours of operation for the <b>North Kansas City </b>clinic are Monday-Friday<b>, 8am-5pm. </b>Your primary schedule will be during those hours, with periodic need to work outside your schedule to serve our patients.
</p><p><b>What does a Patient Service Representative do?</b></p>
<p>As a patient service representative, you will perform front office duties, focusing on customer service and billing accuracy and efficiency.</p>
<p><b>What does a typical day on the job look like?</b></p>
<ul><li>Completes patient registration and eligibility verification accurately and in a timely manner.</li>
<li>Demonstrates positive customer service attitude in person and on the telephone.</li>
</ul><ul><li>Informs patients of their co-pay/deductible responsibility, collects co-payments and patient balances and records payments accurately. Checks patients out and assists patients with scheduling follow up appointments. Coordinates receipt and transfer of patient medical records in a HIPAA-compliant manner.
</li><li>Schedules appointments efficiently to meet provider and patient expectations. Searches for patients using two patient identifiers to reduce errors and to avoid creating duplicate accounts.
</li><li>Demonstrates positive customer service attitude in person and on the telephone.</li>
<li>Demonstrates professionalism by articulating and demonstrating professional behavior, accepting responsibility and accountability for actions, adhering to policies and procedures, demonstrating leadership supporting NKC Health initiatives.</li>
</ul>
<p><b>What are the requirements for the job?</b></p>
<ul><li>High School diploma or GED equivalent</li>
<li>Two years of experience in a physician&rsquo;s office or healthcare setting</li>
<li>Customer service skills</li>
<li>Basic office skills</li>
<li>CPT and diagnosis coding experience is a plus</li>
</ul>
<p><b>Our North Star:
</b></p><p>Here at NKC Health, we believe in <b><i>care empowered. </i></b>Our actions are the concrete things we do to differentiate ourselves: we lead with heart, we always move forward, and we connect to more.</p>
<p><i>NKC Health is an Equal Opportunity Employer and values diversity in our organization. We do not discriminate against any applicant for employment or employee on the basis of race, color, religion, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.</i></p></div><br>
</div>
</div></div></div><br>
Location: North Kansas City Hospital &middot; PRIMARY CARE - NKC<br>
Schedule: Full-Time, DAYS, Mon-Fri, 8am-5pm</div>

Patient Service Representative

Walgreens

<div><ul><li>Models and delivers a distinctive and delightful customer experience.</li>
<li>Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.</li>
<li>In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.</li>
</ul><b>Customer Experience</b>
<ul><li>Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.</li>
<li>Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).</li>
</ul><b>Operations</b>
<ul><li>Provides customers with courteous, friendly, fast, and efficient service.</li>
<li>Recommends items for sale to customer and recommends trade-up and/or companion items.</li>
<li>Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.</li>
<li>Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.</li>
<li>Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.</li>
<li>Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.</li>
<li>Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.</li>
<li>Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.</li>
<li>Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.</li>
<li>Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.</li>
<li>Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).</li>
<li>Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.</li>
<li>Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.</li>
<li>Has working knowledge of store systems and store equipment.</li>
<li>Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.</li>
<li>Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).</li>
<li>Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.</li>
<li>Complies with all company policies and procedures; maintains respectful relationships with coworkers.</li>
<li>Completes special assignments and other tasks as assigned.</li>
</ul><b>Training &amp; Personal Development</b>
<ul><li>Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.</li>
<li>Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.</li><br>
</ul><br>
<br>
<b>Basic Qualifications</b>
<br>
<ul><li>Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)</li>
<li>Requires willingness to work flexible schedule, including evenings and weekend hours.</li><br>
</ul><br>
<br>
<b>Preferred Qualifications</b>
<br>
<ul><li>Prefer six months of experience in a retail environment.</li>
<li>Prefer to have prior work experience with Walgreens.</li>
<li>Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.</li>
<li>Prefer good computer skills.</li>
<li>Prefer the knowledge of store inventory control.</li>
<li>Prefer PTCB certification.</li>
</ul>We will consider employment of qualified applicants with arrest and conviction records.
<br>
<br>
An Equal Opportunity Employer, including disability/veterans.
<br>
<br>
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
<br>
<b>Salary Range:</b> $16 - $18 / Hourly</div>
<br><div><h2 class="jobSectionHeader"><b>Benefits</b></h2>
<ul><li><h3 class="jobSectionHeader"><b>Health, dental and vision*</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Prescription coverage</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Retirement Savings Plan (401(k))</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Employee discount</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Work &amp; life resources</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Career development programs</b></h3></li>
</ul><ul><li>with a 30-hour work week</li></ul></div>

Pharmacy Customer Service Associate

Skymark Refuelers

<div><div><b><i>We are looking for highly organized, high-energy people to work in our warehouse! Can you accurately pick orders/kits? Can you drive a forklift? Is accuracy important to you? Do you thrive in a fast-paced environment? We are looking for YOU!</i></b>
<div><b>SUMMARY</b></div>
<div></div><div>The Warehouse Associate maintains inventory and supplies by receiving, storing, picking and delivering items to production. Associates are also responsible for the general organization of the warehouse.</div>
<div></div><div><b>ESSENTIAL DUTIES AND RESPONSIBILITIES </b>include the following. Other duties may be assigned.</div>
<ul><li>Inventory Management
<ul><li>Inventory accuracy, control and manage inventory</li>
<li>Two full physical inventories per year</li>
<li>Monthly Cycle counts</li>
</ul></li></ul><ul><li>Manually receive inventory deliveries, including:
<ul><li>Opening and unpacking inventory deliveries, accurate receiving of items</li>
<li>Assigning part locations and labeling</li>
<li>Verifying and recording inventory quantities on the company&rsquo;s information system, physically moving inventory to the warehouse</li>
<li>Scanning &amp; filling vendor/receiving paperwork</li>
<li>Receive cab &amp; chassis/move around the yard</li>
<li>Receive tanks/set tanks on chassis</li>
</ul></li><li>Issue inventory to the shop floor (pick to carts), including:
<ul><li>Use I-Pad as picklist</li>
<li>Identifying items to pick from shelf by scanning</li>
<li>Pull truck/work order with accuracy and in an organized fashion</li>
<li>Communicate inventory issues to Warehouse Manager</li>
<li>Identifying shortages and expediting fulfillment by contacting materials manager</li>
<li>Stay ahead of production at least 48 hours</li>
<li>Issue chassis and tanks</li>
</ul></li></ul><ul><li>Maintain an orderly warehouse, including:
<ul><li>Proper labeling of inventory shelves</li>
<li>Creating new inventory locations on the company system, as required</li>
<li>Keeping warehouse organized and in a clean state</li>
</ul></li><li>Shipping inventory to Customers and our Ohio operation, including:
<ul><li>Using UPS Worldwide Ship for non-freight shipment</li>
<li>Packing items in a manor so they will not get broken during transit</li>
</ul></li></ul><div><b>QUALIFICATIONS to</b> perform this job successfully, an individual must be able to perform each essential duty and/or responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div>
<div></div><div><b>ESSENTIAL KNOWLEDGE, SKILLS, ABILITIES </b>include, but are not limited to the following.</div>
<ul><li>Must have a working knowledge and understanding of manufacturing, warehouse and stock control methods, procedures, equipment and terminology.</li>
<li>Must have experience managing and counting inventory.</li>
<li>Must have experience using computer software, including warehouse/inventory software, internet and email.</li>
<li>Must be able to safely operate a forklift and/or other assigned vehicles and equipment.</li>
<li>Must have a working knowledge and understanding of safety requirements and practice them.</li>
<li>Must have the ability to work efficiently with all departments, communicating effectively both orally and in writing.</li>
<li>Must have good time management, planning, organization and prioritization skills.</li>
<li>Must be able to work assigned shift, arriving on time and abiding by all attendance policies.</li>
</ul><div><b>SUPERVISORY RESPONSIBILITIES</b></div>
<div>This position has no supervisory responsibilities.</div>
<div></div><div><b>TRAVEL</b></div>
<div>This position does not travel.</div>
<div></div><div><b>EDUCATION AND EXPERIENCE</b></div>
<ul><li>High School diploma, GED, or equivalent work experience.</li>
<li>At least three years of warehouse or related industry work experience.</li>
<li>At least one year of Forklift &ndash; Reach Truck &ndash; Cherry Picker experience.</li>
</ul>
<div></div><div><b>CERTIFICATES, LICENSES, REGISTRATIONS</b></div>
<div>A valid driver&rsquo;s license is required.</div>
<div></div><div><b>PHYSICAL DEMANDS.
</b></div><ul><li>Work is performed while standing, sitting and/or walking.</li>
<li>Requires the ability to communicate effectively using speech, vision, and hearing.</li>
<li>Requires the use of hands for simple grasping and fine manipulations.</li>
<li>Requires bending, squatting, crawling, climbing, and reaching.</li>
<li>Requires the ability to lift, carry, push or pull medium weights, up to 75 pounds.</li>
<li>Requires activities involving being around moving machinery, exposure to changes in temperature and humidity, and exposure to dust, fumes, and gases</li>
</ul><div>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div>
<div></div><div><b>WORK ENVIRONMENT. </b>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div>
<div></div><div>The noise level in the work environment is usually moderate to loud, consisting of normal vehicle shop equipment and activities. Employees work inside a building that is not a climate-controlled environment. Employees are exposed to outside weather conditions while receiving shipments and picking certain parts.</div>
</div><div>SkyMark Refuelers is a market leading manufacturer of custom work trucks serving the aviation refueling, liquid waste removal, hi-rail maintenance, direct-to-locomotive refueling, and refined fuel delivery industries. With its headquarters in Kansas City, Missouri, SkyMark also operates a world-class aviation refueler facility in Findlay, Ohio along with a tank plant in Sullivan, Illinois.</div></div>

Warehouse Associate

StrongHouse

<p></p><div><p><b>About </b><b>Stronghouse</b></p>
<p>
Strong on the Inside &amp; Out. We know nothing's more valuable than what takes place on the inside of a home, the family moments that strengthen bonds. The lived experiences that shape communities. We believe our customers' attention should be on nurturing and enjoying their interests and their families, not on roofs, siding, or windows. Our job is to make sure that it never changes.</p>
<p><b>
About the Contract Opportunity</b></p>
<div>
<p>Stronghouse is looking for driven, professional, and detail-oriented individuals to partner with us as <b>Independent Roofing Sales Team Leaders</b>. This opportunity is designed for experienced sales professionals who want to continue building their own book of business while helping develop the next generation of roofing sales professionals.</p>
<p>
This isn't just a sales role&mdash;it's an opportunity to lead, mentor, and grow a team while operating your own independent sales business with the backing of a trusted brand. As a Team Leader, you will continue performing all responsibilities of an Independent Roofing Sales Contractor while also supporting recruiting, training, and coaching efforts within your team.</p>
<p>
You'll have the freedom to manage your schedule, build your pipeline, and maximize your earning potential while leveraging our proven systems, marketing tools, and support resources. We provide the training materials, product knowledge, and leadership support needed to help both you and your team succeed.</p>
<p><b>
What You'll Do:</b></p>
<ul>
<li>Generate your own leads through canvassing, referrals, networking, and community outreach</li>
<li>Connect with homeowners and build lasting relationships</li>
<li>Educate homeowners on roofing solutions and guide them with confidence through the process</li>
<li>Manage your schedule and sales pipeline independently</li>
<li>Deliver an exceptional customer experience from initial contact through project completion</li>
<li>Consistently achieve personal sales goals and revenue targets</li>
</ul><h4 class="jobSectionHeader"><b>Team Leadership Responsibilities</b></h4>
<ul><li>Lead by example through strong personal sales performance and professionalism</li>
<li>Mentor, coach, and support new Independent Roofing Sales Contractors as they enter the business</li>
<li>Share proven sales strategies, product knowledge, and industry best practices</li>
<li>Conduct ride-alongs, sales training sessions, and hands-on coaching in the field</li>
<li>Help team members develop confidence in prospecting, inspections, presentations, and closing sales</li>
<li>Support recruiting efforts by identifying and attracting high-quality sales talent</li>
<li>Foster a positive, accountable, and growth-oriented team culture</li>
<li>Encourage team members to meet and exceed their individual goals</li>
<li>Serve as a trusted resource for questions related to roofing systems, insurance claims, customer service, and sales processes</li>
<li>Collaborate with company leadership to improve team performance and drive overall growth</li>
</ul>
<p><b>What We Offer:</b></p>
<ul>
<li><b>Total flexibility</b> - Be your own boss and set your own schedule</li>
<li><b>Strong partnership</b> - Align with a trusted, established roofing company</li>
<li><b>Ongoing support</b> - Access to company resources, product knowledge sessions, and leadership development</li>
<li><b>Uncapped earning potential</b> - drive your income through performance-based sales</li>
<li><b>Growth opportunities </b>- Opportunity to build and lead a successful sales team</li>
</ul>
<p><b>Qualifications:</b></p>
<ul>
<li>Valid driver's license and reliable transportation</li>
<li>Proven sales experience in the roofing industry</li>
<li>Comfortable with door-to-door canvassing and lead generation</li>
<li>Strong leadership, coaching, and communication skills</li>
<li>Self-motivated entrepreneur with the ability to work independently</li>
<li>Organized, detail-oriented, and results-driven mindset</li>
<li>Comfortable working in the field and engaging directly with homeowners</li>
<li>Willing to learn and execute company standards</li>
<li>Able to climb ladders and safely navigate roofs</li>
<li>Active LLC and EIN (or willing to obtain)</li>
</ul>
<p><b>If you're a motivated sales professional who wants to continue selling while developing and leading a team, we'd love to connect with you. </b>Apply today to learn more about partnering with Stronghouse.</p><br>
<p></p>
<p><b>
Job Type:</b> Full-time Contract</p>
<p><b>
Work Location:</b> On the road</p></div></div><p></p>

Team Leader - Roofing Sales Professional

Schaefer's Electrical Enclosures

<div><h1 class="jobSectionHeader"><b>Job Summary:</b></h1><p>
The welder will weld various metals, construct, and fabricate manufactured parts to complete production processes.</p><h2 class="jobSectionHeader"><b>
The essential functions include, but are not limited to, the following:</b></h2><h2 class="jobSectionHeader"><b>
Duties/Responsibilities:</b></h2><ul><li>
Use of standard industry tools and machinery
</li><li>Knowledge of material types and gauge thickness</li><li>
Prepare product for the next step in the production process, by checking for defects in detail and/or cosmetic appearance</li><li>
Report defective materials or questionable quality conditions
</li><li>Perform all essential functions/duties within quality requirements
</li><li>Maintain work area and equipment in a clean and orderly condition</li><li>
Follow all required safety procedures</li><li>
Performs other duties as assigned</li></ul><h2 class="jobSectionHeader"><b>
Required Skills/Abilities:</b></h2><ul><li>
Must have the ability to weld multiple materials and thicknesses
</li><li>Ability to follow established SOP's and Work Instructions
</li><li>Must know simple math and decimal to fraction conversions
</li><li>Ability to set up machine as required
</li><li>Must be able to follow directions and work in a fast paced, team environment.
</li><li>Must be able to read a tape measurer</li><li>
Must be detail-oriented and thorough</li><li>
Ability to be self-motivated</li><li>
Ability to complete required paperwork accurately</li></ul><h2 class="jobSectionHeader"><b>
Education and Experience:</b></h2><ul><li>
High school diploma or equivalent required</li><li>
1-2 years of mig and/or tig welding experience performed on aluminum or stainless
</li><li>Welding certificate preferred
</li></ul><h2 class="jobSectionHeader"><b>Physical Requirements:</b></h2><ul><li>
Prolonged periods of standing.</li><li>
Must be able to bend, stoop, climb, reach, and lift up to 50 pounds at a time.</li></ul><p><b><i>
The physical demands described here are representative of those that must be met to successfully </i></b><b><i>perform the essential functions of this position.
</i></b></p><p></p><ul><li><i>Schaefer's Electrical Enclosures is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.</i></li></ul></div>

Tig Welder - 1st Shift

Beyond International Group

<p>Beyond International Group is a dynamic and innovative organization dedicated to delivering exceptional business solutions and customer experiences across a wide range of industries. Our success is built on a commitment to service excellence, operational efficiency, and a people-first culture that values collaboration, integrity, and professional growth.</p><p>We believe our employees are our greatest asset. That's why we provide a supportive remote work environment, ongoing training opportunities, and the tools necessary to help our team members succeed. Join Beyond International Group and become part of a company that values your contributions and invests in your future.</p><p> </p><p><strong>Job Title:</strong> Customer Service Return Agent<br /><strong>Location:</strong> United States (Remote)<br /><strong>Employment Type:</strong> Full-Time / Part-Time</p><p> </p><h2>Position Overview</h2><p>As a Customer Service Return Agent, you will be responsible for assisting customers with return requests, resolving inquiries, processing return transactions, and ensuring a positive customer experience throughout the return process. You will serve as a key point of contact for customers while maintaining accuracy, professionalism, and efficiency.</p><p>This position is ideal for individuals who enjoy helping others, solving problems, and delivering exceptional customer service in a remote work environment.</p><p> </p><h2>Job Responsibilities</h2><ul><li>Assist customers with return requests through phone, email, chat, and other communication channels.</li><li>Review and process product or service return requests according to company policies.</li><li>Verify customer information, order details, and return eligibility.</li><li>Provide customers with return instructions and status updates.</li><li>Investigate and resolve customer concerns regarding returns, exchanges, refunds, and account inquiries.</li><li>Maintain accurate records of customer interactions and return transactions.</li><li>Coordinate with internal departments to ensure timely resolution of customer issues.</li><li>Escalate complex concerns to management when necessary.</li><li>Follow established procedures while maintaining a high level of customer satisfaction.</li><li>Support additional administrative and customer service functions as assigned.</li></ul><p> </p><h2>Required Qualifications</h2><ul><li>High school diploma or equivalent.</li><li>Previous customer service, call center, administrative, retail, or support experience preferred.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Ability to multitask and manage multiple customer inquiries simultaneously.</li><li>Strong attention to detail and organizational skills.</li><li>Ability to work independently in a remote environment.</li><li>Basic computer proficiency and comfort learning new software systems.</li></ul><h2>Preferred Skills</h2><ul><li>Experience with customer relationship management (CRM) platforms.</li><li>Familiarity with ticketing and customer support systems.</li><li>Experience processing returns, refunds, exchanges, or customer claims.</li><li>Strong customer-focused mindset.</li><li>Ability to remain professional and empathetic during challenging customer interactions.</li><li>Experience using Microsoft Office Suite, Google Workspace, Microsoft Teams, or Zoom.</li></ul><h2> </h2><h2>Benefits</h2><p>Beyond International Group is committed to supporting employees both professionally and personally through a comprehensive benefits package that may include:</p><ul><li>Flexible work schedules.</li><li>Paid training and onboarding.</li><li>Health, dental, and vision insurance for eligible employees.</li><li>Paid time off and holiday pay.</li><li>Career advancement opportunities.</li><li>Employee recognition programs.</li><li>Supportive and collaborative team environment.</li></ul><h2> </h2><h2>Why Join Beyond International Group?</h2><p>At Beyond International Group, we believe great customer experiences start with great employees. We provide the training, support, flexibility, and growth opportunities needed to help our team members build rewarding careers while making a meaningful impact every day.</p><h2> </h2><h2>Equal Opportunity Employer</h2><p>Beyond International Group is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all employees are treated with dignity, respect, and fairness.</p><p>Join Beyond International Group and help us deliver outstanding customer experiences that make a difference.</p>

Customer Service Return Agent (WFH)

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