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customer support representative Jobs in Karachi

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client relationship executive

client engagement manager

KW Aviation Group

Job Summary:We are looking for a motivated and experienced Sales Manager, preferably with exposure to the airline, GSA, or travel and tourism industry. The ideal candidate should have a strategic mindset in marketing, a proactive approach to client engagement, and the ability to lead and support a results-oriented sales team.Key Responsibilities:<ul><li>Develop and implement comprehensive sales and marketing strategies to boost revenue and market presence.</li><li>Drive B2B and B2C client acquisition.</li><li>Cultivate and maintain strong business relationships with key clients, corporate partners, and travel / cargo agents.</li><li>Lead, mentor, and manage the sales team to achieve and exceed sales targets.</li><li>Identify market trends and create tactical plans to capitalize on new business opportunities.</li><li>Collaborate with senior management to align sales initiatives with overall business goals.</li><li>Monitor sales KPIs, analyze performance metrics, and generate detailed sales reports.</li><li>Represent the company at industry events, exhibitions, and networking opportunities.</li><li>Proven ability to develop marketing campaigns</li></ul>Requirements:<ul><li>Age: Maximum 40 Years</li><li>Education: Master&rsquo;s degree (Marketing would be preferred)</li><li>Experience: Minimum 3 years of experience in Sales Management</li><li>Must have Own Transport</li><li>Excellent client engagement and business development skills.</li><li>Exceptional leadership, communication, and interpersonal skills.</li></ul>Preferred Attributes:<ul><li>Well-connected within the travel and tourism industry.</li><li>Familiarity with airline systems, ticketing platforms, and GSA</li><li>Ability to work under pressure and meet tight deadlines.</li></ul>We are an equal opportunity employer with no regard to any religion, gender, or race. Preference will be given on the basis of qualification and experience.Job Type: Full-timePay: From Rs150,000.00 per monthWork Location: In person

Passenger Sales Manager

foodpanda

<div>
 foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 Delivery Hero is seeking a Manager, Rider Engagement to drive a cohesive rider engagement strategy across APAC, Europe, and T&uuml;rkiye. This role will define global standards while enabling regional and local execution excellence.
 
 
 You will sit at the intersection of Operations, Product, Communications, and Data - shaping how we engage, inform, and retain our rider community across diverse regulatory and cultural environments.
 
 
 This role will serve as the single accountable owner for engagement governance, communication standards, event best practices, and operating model alignment. The objective is to create a scalable, data-driven engagement framework while ensuring local markets have the right team setup, ownership clarity, and capability to execute effectively.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Global Rider Engagement Strategy
 </li>
 <li>
 Develop and own three brands' cross-regional rider engagement framework.
 </li>
 <li>
 Define engagement maturity tiers and minimum standards across markets.
 </li>
 <li>
 Optimize rider lifecycle touchpoints (onboarding, activation, performance, retention, reactivation).
 </li>
 <li>
 Identify scalable best practices and reduce duplication across regions.
 </li>
 <li>
 Rider Communications Governance
 </li>
 <li>
 Establish global communication principles, tone of voice, and governance standards.
 </li>
 <li>
 Improve clarity and consistency of in-app, push, email, and policy communications.
 </li>
 <li>
 Partner with Product, Legal, and Ops to ensure compliant and transparent messaging.
 </li>
 <li>
 Strengthen communication around sensitive topics (performance metrics, redispatch, POD, safety, fraud prevention).
 </li>
 <li>
 Rider Satisfaction &amp; Performance Analytics (RSAT Ownership)
 </li>
 <li>
 Lead cross-regional RSAT analysis and standardize measurement methodology.
 </li>
 <li>
 Identify root causes of dissatisfaction and prioritize initiatives.
 </li>
 <li>
 Build structured reporting for senior leadership.
 </li>
 <li>
 Link engagement initiatives to core KPIs (retention, churn, working hours, fill rate, activation, reactivation).
 </li>
 <li>
 Rider Engagement Events &ndash; Best Practices &amp; ROI
 </li>
 <li>
 Define global frameworks for rider engagement events (recognition, seasonal campaigns, loyalty initiatives, safety engagement).
 </li>
 <li>
 Develop scalable playbooks covering targeting, budgeting, execution, and measurement.
 </li>
 <li>
 Implement structured experimentation (control vs target group methodology).
 </li>
 <li>
 Establish ROI measurement standards to ensure data-backed investment decisions.
 </li>
 <li>
 Local Staffing &amp; Operating Model Optimization
 </li>
 <li>
 Conduct cross-market assessment of rider engagement ownership and resourcing.
 </li>
 <li>
 Evaluate whether markets have the appropriate team structure, capability, and bandwidth.
 </li>
 <li>
 Recommend optimized operating models (centralized, hybrid, or local structures).
 </li>
 <li>
 Clarify role definitions, responsibilities, and governance mechanisms.
 </li>
 <li>
 Support implementation of revised structures where required.
 </li>
 <li>
 Cross-Regional Leadership &amp; Alignment
 </li>
 <li>
 Lead structured cross-regional forums for alignment and knowledge sharing.
 </li>
 <li>
 Act as the central bridge between Global and Regional Ops.
 </li>
 <li>
 Influence stakeholders across APAC, EU, and TR without direct authority.
 </li>
 <li>
 Ensure engagement strategy aligns with broader business and operational priorities.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 4-6 years of experience in Engagement, Community, Operations, Marketplace, or Marketing roles.
 </li>
 <li>
 Proven experience managing multi-market or global programs.
 </li>
 <li>
 Strong analytical and data storytelling skills.
 </li>
 <li>
 Experience designing scalable frameworks and governance structures.
 </li>
 <li>
 Excellent stakeholder management skills across cultures and time zones.
 </li>
 <li>
 Experience in gig economy, logistics, mobility, or tech marketplace environments preferred.
 
 
 </li>
 </ul>
 
 Key Competencies
 
 
 
 <ul>
 <li>
 Strategic thinking with operational execution
 </li>
 <li>
 Data-driven decision making
 </li>
 <li>
 Cross-cultural leadership
 </li>
 <li>
 Structured experimentation mindset
 </li>
 <li>
 Clear and empathetic communication
 
 
 </li>
 </ul>
 
 Success Metrics
 
 
 
 <ul>
 <li>
 Measurable improvement in RSAT across regions.
 </li>
 <li>
 Increased rider retention and reduced churn.
 </li>
 <li>
 Adoption of standardised engagement and communication frameworks.
 </li>
 <li>
 Demonstrated ROI from engagement events and initiatives.
 </li>
 <li>
 Clear, optimized local engagement ownership model across markets.
 </li>
 <li>
 Improved consistency and clarity in rider communications.
 </li>
 </ul>
</div>

Manager, Rider Engagement

Family Builders & Developers

We are seeking a motivated and persuasive Telemarketer (Client Engagement Executive) to connect with potential buyers and introduce them to our projects. This role is perfect for someone who enjoys talking to people, building relationships, and helping clients find their ideal investment or dream home.Key Responsibilities:<ul><li>Reach out to potential clients via outbound calls to present company projects.</li><li>Build rapport, answer queries, and spark interest in our properties.</li><li>Qualify leads and filter out those not ready to engage.</li><li>Accurately log customer interactions in CRM tools.</li><li>Achieve daily and monthly engagement and performance goals.</li></ul>Requirements:<ul><li>Exceptional verbal communication and interpersonal skills.</li><li>Fluent in English and Urdu; additional local languages are an advantage.</li><li>Strong persuasive and negotiation skills.</li><li>Familiarity with CRM platforms and appointment scheduling.</li><li>Results driven mindset and ability to perform in a fast-paced environment.</li><li>Minimum 1 year of experience in telemarketing, customer service, or call center roles preferred; freshers with internship experience are welcome.</li></ul>Location: F.B Area, Block 21, Karachi, PakistanJob Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

Telemarketer (Client Engagement Executive)

Mashreq

<div>
 
 
 Job Purpose
 
 
 
 The Customer Engagement Manager is responsible for designing, executing, and optimizing customer engagement campaigns across multiple channels. This role requires strong collaboration with cross-functional teams including Marketing, Analytics, Compliance, and Technology to deliver personalized, data-driven and compliant campaign strategies that enhance engagement, drive business outcomes.
 
 
 
 
 
 
 Campaign Planning &amp; Execution
 
 
 <ul>
 <li>
 Support end-to-end campaign planning and own execution of customer engagement campaigns aligned with individual business strategy. Targeting Existing to Bank Customers; for funding, balance growth and transaction activity levels.
 </li>
 <li>
 Contribute to development and implementation of engagement strategies tailored to different stages of the customer lifecycle (onboarding, activation, retention, cross-sell).
 </li>
 <li>
 Use behavioral and transactional data to trigger lifecycle-based communications.
 </li>
 <li>
 Enhance customer engagement through timely and relevant communications.
 </li>
 <li>
 Align campaign objectives with overall deposit product strategy, incorporating insights and goals specific to Existing to Bank customers.
 </li>
 <li>
 Incorporate customer segmentation and personalization to ensure relevance and impact.
 </li>
 <li>
 Utilize omni-channel including digital (Email, SMS, App notifications &amp; In-app banners).
 </li>
 <li>
 Ensure timely and accurate execution of campaigns across relevant channels, particularly those aimed at engaging Existing to Bank customer segments.
 </li>
 </ul>
 <li>
 </li>
 
 
 Performance Tracking &amp; Optimization
 
 
 <ul>
 <li>
 Monitor campaign performance using key metrics such as signups, engagement rates, conversions and ROI.
 </li>
 <li>
 Leverage analytics and dashboards to generate actionable insights, for improvement recommendations.
 </li>
 <li>
 Conduct A/B testing and pilot innovative approaches to improve campaign effectiveness, using both manual and automated tools.
 </li>
 <li>
 Prepare regular performance campaign updates for stakeholders, highlighting campaign performance and outcomes for Existing to Bank customer campaigns.
 </li>
 </ul>
 
 
 Cross-Functional Coordination
 
 
 <ul>
 <li>
 Work closely with Marketing to define campaign messaging, creative assets, and outreach strategy tailored to Existing to Bank customers.
 </li>
 <li>
 Collaborate with Analytics to identify target audience segments and track campaign effectiveness.
 </li>
 <li>
 Ensure alignment with campaign calendar &amp; goals for business outcomes through close coordination with Business (Sales, Product Owners) ensuring strategic focus on Existing to Bank customer communication/campaign initiatives.
 </li>
 </ul>
 
 
 
 
 
 Campaign budget management
 
 
 <ul>
 <li>
 Budget campaigns under strategy budgets, to plan ETB campaigns.
 </li>
 <li>
 Manage the budget of campaigns for Neo. (Budgeted/Actual, Balances, Usage).
 </li>
 <li>
 Monitor and manage campaign-level profitability.
 </li>
 </ul>
 
 
 
 
 
 Market &amp; Competitive Analysis
 
 
 <ul>
 <li>
 Analyze market trends, customer behavior and competitor communication and campaigns,
 </li>
 <li>
 for ETB customers.
 </li>
 <li>
 Recommend communication/campaign strategies for ETB customers, to Business/Marketing teams.
 </li>
 </ul>
 
 
 Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Work closely with Data Analytics, Marketing, Compliance, Customer experience, Governance, Legal &amp; Business teams (Neo/Individual &amp; Islamic).
 </li>
 <li>
 Coordinate campaign planning, launch and ensure timely/accurate execution, across Business/Product owners &amp; Marketing.
 </li>
 <li>
 Liaison with Mashreq group team for best practices and platforms/tools.
 </li>
 </ul>
 
 
 Regulatory &amp; Risk Compliance
 
 
 <ul>
 <li>
 Ensure all campaign content and execution comply with regulatory guidelines and internal policies.
 </li>
 <li>
 Monitor data privacy and consent management across engagement activities.
 </li>
 <li>
 Collaborate with Compliance, Governance teams for approvals and audits.
 </li>
 <li>
 Monitor and mitigate campaign-related risks.
 </li>
 </ul>
 
 
</div>

Senior Manager Customer Engagement Neo (Mashreq Digital Bank Pakistan)

Max&Shawn

Job OverviewWe&rsquo;re hiring a Senior Upwork Business Development / Bidder who has a proven track record of success on Upwork&mdash;someone who lives and breathes high-value software deals and can confidently lead our international sales strategy.This is not a remote role. You&rsquo;ll be working on-site at our Karachi office in North Nazimabad, collaborating closely with our development and marketing teams to win high-ticket web and mobile app development projects.Key Responsibilities<ul><li>Craft winning proposals for web development, custom software, and mobile app projects.</li><li>Strategize bidding to attract high-value clients across the US, UK, UAE, and EU markets.</li><li>Manage and optimize our Upwork profile(s) to maintain Top Rated / Top Rated Plus / Expert-Vetted status.</li><li>Follow up, negotiate, and close deals valued at $5,000+ consistently.</li><li>Collaborate with technical teams to deliver proposals that are both technically sound and client-focused.</li><li>Keep up with Upwork algorithm changes, trends, and buyer behaviors.</li></ul>Must-Have Requirements<ul><li>Minimum 3 years of hands-on experience with Upwork bidding and strategy.</li><li>Proven track record of closing high-ticket deals ($5K-$30K+) in web &amp; app development.</li><li>Deep understanding of Upwork policies, categories, client engagement cycles, and sales funnels.</li><li>Fluent in spoken and written English with excellent communication and negotiation skills.</li><li>Results-driven mindset with analytical thinking and CRM knowledge.</li><li>Must be willing to work on-site in North Nazimabad, Karachi.</li></ul>Important NoteAll applicants must present verifiable proof of Upwork success, including past contracts, earnings, and communication samples. These will be thoroughly reviewed during the interview process.About UsWe are a fast-growing IT company delivering scalable and custom web, mobile, and SaaS solutions globally. Our projects span across fintech, healthtech, logistics, and e-commerce&mdash;backed by a creative and results-oriented team.How to ApplyIf you&rsquo;re a closer, a strategist, and a high-performer on Upwork&mdash;we want to meet you.Apply now with:<ul><li>Your resume</li><li>A portfolio of your Upwork success</li><li>A brief summary of your biggest closed deal on Upwork</li></ul>Job Type: Full-timePay: Rs95,000.00 - Rs150,000.00 per monthExperience:<ul><li>Website Developement : 3 years (Required)</li><li>Mobile App Development : 2 years (Required)</li><li>Upwork bidding: 2 years (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Upwork Business Development Lead

D.engage

DEngage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.We are actively seeking a talented and experienced CX Enablement manager to oversee a wide variety of projects from conceptual design through implementation. You will have the chance to network with clients, vendors, and in-house personnel as well as form a dream team of experts for each project to maximize resources and efficiency. This position will work closely with network development, product, customer success teams to ensure successful delivery of projects. ​Key Responsibilities<ul><li>Manage projects with top-down oversight throughout the entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline.</li><li>Work closely with clients and their tech teams to fully integrate D&middot;engage into their marketing tech stack.</li><li>Develop comprehensive project plans that merge customer requirements with company goals and coordinate various managers and technical personnel during all project phases, from initial development through implementation.</li><li>Monitor project progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables.</li><li>Analyze the platform usage requirements of the new customer and plan internal developments if needed</li><li>Track implementation tasks against a schedule and coordinate with internal staff to ensure goals are met on a timely basis</li><li>Maintain correct project time frames, estimates, and status reports</li><li>Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements.</li><li>Review proposed modifications on project plans, including meeting with interested parties to approve and implement beneficial changes. Anticipate details of future projects by communicating directly with customers and staying informed of relevant trends and industry news.</li></ul>Requirements<ul><li>Minimum 5 years of experience in the SaaS company, including onboarding the customer for on-premise and on-cloud software installations.</li><li>Professional Project Management Certification from accredited institution preferred</li><li>Demonstrated understanding of Project Management processes, strategies, and methods</li><li>Excellent time management and organizational skills and experience establishing guidelines in these areas for others</li><li>Strong sense of personal accountability regarding decision-making and supervising department teams</li><li>Experience working in a high-level collaborative environment and promoting a teamwork mentality</li><li>Managerial experience applying analytical thinking and problem-solving skills</li><li>Ability to predict challenges and seek to proactively head-off obstacles</li><li>Conversational English is a must</li><li>Experience in implementation of marketing communication channels and data structure is a plus.</li></ul>BenefitsGrowth Opportunities: Access to professional development and career growth within a rapidly expanding SaaS company. Collaborative Culture: Work in a supportive and innovative environment where your contributions are valued. Competitive Benefits: Enjoy a comprehensive benefits package.D.engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all Team MembersJob Type: Full-timePay: From Rs150,000.00 per monthWork Location: Hybrid remote in Karachi

CX Enablement Manager- Karachi (Technical Client Onboarding Manager)

ASPIRE 92 (SMC-PRIVATE) LIMITED

Job Description:Aspire 92 is seeking an experienced Online Platform Manager to oversee and enhance our digital andUpwork-based operations supporting financial projects and client engagement. The ideal candidatewill combine strong financial knowledge with digital management expertise to ensure seamlessplatform performance, efficient workflows, and client satisfaction.Key Responsibilities:<ul><li>Manage and optimize online platforms, including Upwork, for financial and client operations.</li><li>Collaborate with finance, IT, and operations teams to improve efficiency and service quality.</li><li>Monitor analytics, performance metrics, and client interactions to drive improvement.</li><li>Coordinate with vendors and teams for platform updates, troubleshooting, and reporting.</li></ul>Requirements &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in Finance, Business, or related field (MBA preferred).</li><li>5+ years of experience in platform management within the finance or fintech sector.</li><li>Strong understanding of Upwork operations, client management, and reporting.</li><li>Proficiency with analytics tools, CRMs, and MS Excel.</li><li>Experience working with US-based clients is a plus.</li></ul>Skills:<ul><li>Detail-oriented and organized</li><li>Excellent communication and teamwork</li><li>Proactive and results-driven mindset</li></ul>Job Type: Full-timeWork Location: Hybrid remote in Karachi

Digital Platform Manager

Explore 819+ Client engagement manager in Karachi this April. Find roles across top companies and apply now to boost your career.