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Redbox Technologies

<div>The Customer Experience Specialist serves as the voice of the customer within the organization. This role ensures that customer issues, feedback, and insights are captured, analyzed, and translated into actions that improve overall service quality. The specialist follows up on escalated cases, coordinates with internal teams, and works to enhance the end-to-end customer journey.
Requirements<h3 class="jobSectionHeader">
Escalation &amp; Issue Management</h3><ul>
<li>Handle and monitor customer escalations and ensure timely resolution.
</li><li>Follow up with internal teams to guarantee issues are addressed and closed.
</li><li>Provide clear and professional updates to customers throughout the resolution process.
</li></ul><h3 class="jobSectionHeader">2. Customer Journey Improvement</h3><ul>
<li>Review and assess customer interactions across all touchpoints.
</li><li>Identify friction points and recommend improvements.
</li><li>Support the development of better processes, policies, and service workflows.
</li></ul><h3 class="jobSectionHeader">3. Feedback Collection &amp; Analysis</h3><ul>
<li>Analyze customer feedback, surveys, reviews, and ratings.
</li><li>Identify trends, recurring issues, and areas of opportunity.
</li><li>Prepare regular reports highlighting insights and improvement suggestions.
</li></ul><h3 class="jobSectionHeader">4. Cross-Functional Collaboration</h3><ul>
<li>Work closely with departments such as Operations, Product, Technology, Sales, and Support.
</li><li>Ensure customer concerns are prioritized and acted upon.
</li><li>Facilitate communication between teams to maintain a unified customer experience.
</li></ul><h3 class="jobSectionHeader">5. Service Quality Enhancement</h3><ul>
<li>Contribute to initiatives that improve service consistency and customer satisfaction.
</li><li>Support quality audits, customer journey mapping, and root-cause investigations.
</li><li>Participate in launching new services or updates while ensuring customer needs are represented.</li>
</ul><h3 class="jobSectionHeader">
Qualifications</h3><ul>
<li>1&ndash;3 years of experience in Customer Experience, Support, Operations, or a related field.
</li><li>Strong communication skills, both written and verbal.
</li><li>Ability to analyze data and identify patterns.
</li><li>Highly organized with strong follow-up skills.
</li><li>Customer-focused mindset and problem-solving abilities.
</li><li>Proficiency in using CRM or customer support tools is a plus.</li>
</ul>
Benefits<ul>
<li>Private Health Insurance</li>
<li>Performance Bonus</li></ul></div>

Customer Experience Specialist

CALO

<div>About Calo 
Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers.
Launched in Bahrain in 2019, we have since expanded to 6 countries, delivered millions of meals to our customers, and launched our very own Grab &amp; Go Cafe concepts.
We're on a noble mission to make healthy easy. We think this is one of the most important problems to tackle in our world today. We have global ambitions - no small thinking here.
Role Overview
We are looking for a dedicated and enthusiastic Employee Experience Specialist to join our People &amp; Culture Team in Saudi, leading efforts to maintain and elevate Calo&rsquo;s work environment. This role will focus specifically on enhancing the experience of office and kitchen employees. The ideal candidate is passionate about creating positive experiences, has an interest in project management, and thrives under pressure with a creative flair. A strong sense of humor and meme literacy is a plus!
Main Responsibilities<ul><li>
Oversee and streamline the onboarding, crossboarding, and offboarding processes for new and existing employees</li><li>
Coordinate communication between new hires and the team during onboarding</li><li>
Handle office management tasks, including layout, branding, culturalization, maintenance, supplies, equipment purchasing, and furnishing</li><li>
Address office requests and needs, and respond to queries in a timely manner</li><li>
Develop initiatives focused on employee wellness, engagement, and cultural development to foster a healthy workplace</li><li>
Plan and execute in-house or off-site social events and celebrations, ensuring employees&rsquo; key celebrations, birthdays, and important events are never missed</li><li>
Maintain budgets for social events and office management</li><li>
Collaborate with the People &amp; Culture Team on ad-hoc initiatives and projects</li><li>
Support performance management cycles to ensure a positive employee experience</li></ul>
Ideal Candidate
Qualifications<ul><li>
Bachelor's degree in Business Administration, HR, or any related field</li><li>
3+ years of experience focused on Employee Experience</li><li>
Must have excellent verbal and written communication skills in English and Arabic</li></ul>
Knowledge and Competency<ul><li>
Into customer customer-centric approach</li><li>
Must have strong experience in onboarding/off-boarding/cross-boarding</li><li>
Culture development</li><li>
Employee wellness and well-being</li><li>
Events and initiatives</li></ul>
Personality<ul><li>
Strong communicator and will voice their opinions in constructive ways</li><li>
People-oriented, finds joy and happiness in making people&rsquo;s lives better</li><li>
Approachable personality and able to communicate with empathy and patience</li><li>
Anticipate and identify people's needs without people asking</li><li>
Strong problem-solving skills and collaborative attitude</li></ul>
FO8DpBWHZ9</div>

Employee Experience Specialist

MOYASAR

<div>
 
 About Moyasar:
 
 
 
 
 
 Moyasar Financial Company is a Saudi fintech headquartered in Riyadh and licensed by the Saudi Central Bank (SAMA) to provide online payment services. Founded in 2015 by Saudi engineers with deep market understanding, Moyasar has built a secure, reliable, and efficient financial infrastructure that enables seamless electronic payment solutions for merchants of all sizes.
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 Guide new merchants and customers through the full onboarding journey, ensuring all steps are completed accurately and on time.
 </li>
 <li>
 Conduct KYC/KYB checks, verify identities, review business documents, and ensure compliance with regulatory requirements.
 </li>
 <li>
 Perform data validation, sanction screening, and risk checks using internal and external compliance tools.
 </li>
 <li>
 Work closely with AML, Compliance, and Risk teams to resolve discrepancies and review flagged applications.
 </li>
 <li>
 Communicate clearly with customers to explain onboarding requirements and collect any missing information.
 </li>
 <li>
 Maintain accurate and up-to-date customer data across CRM and onboarding systems.
 </li>
 <li>
 Identify onboarding bottlenecks and collaborate with Product and Operations teams to improve processes.
 </li>
 <li>
 Ensure merchant accounts are activated quickly and meet all fintech and e-commerce compliance standards.
 </li>
 </ul>
 
 
 
 
 Requirements:
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Information Technology, or a related field.
 </li>
 <li>
 1+ year of experience in onboarding, account management, or technical support.
 </li>
 <li>
 Fluent in both Arabic and English.
 </li>
 <li>
 Highly organized with a customer-first mindset.
 </li>
 <li>
 Strong collaboration skills across multiple teams.
 </li>
 <li>
 Experience in fintech, payments, SaaS, or e-commerce.
 </li>
 </ul>
</div>

Onboarding Specialist

Rize | رايز

<div>
 
 Rize
 
 is a groundbreaking rent-now-pay-later platform reshaping the rental landscape in Saudi Arabia. We're dedicated to making rentals more accessible and affordable, enabling tenants to manage their finances with ease and landlords to secure their income effortlessly. We're on a mission to revolutionize the rental industry, breaking down barriers and creating opportunities for all. We're a team of innovators, thinkers, and problem-solvers, committed to creating a positive impact and driving change in the market.
 
 
 
 Our Team
 
 
 
 We love working together, being creative, and doing things differently! Our team is made up of over 20 people with different nationalities. We work from a cozy office in Riyadh, Saudi Arabia. And hey, we're not just smart&mdash;we're really good at coming up with new ideas! Plus, you can work from wherever you want because we like to keep things flexible.
 
 
 
 Our core values &amp; Principles
 
 
 
 <ul>
 <li>
 Innovation &ndash; We&rsquo;re a technology-driven team with the purpose of uplifting the real estate sector. We are the leaders of the industry in innovation.
 </li>
 <li>
 Customer Centricity &ndash; We put the customer at the core of every decision and action.
 </li>
 <li>
 Adaptability - Being able to adapt quickly to changing market conditions and customer needs.
 </li>
 <li>
 Empowerment &amp; Collaboration &ndash; Our team is the most valuable aspect of the company; We respect all ideas, our team enjoys authority, autonomy, and collaboration.
 </li>
 <li>
 Ethical Excellence - We perform within the highest ethical standard.
 
 
 </li>
 </ul>
 
 Job Summary
 
 
 
 We&rsquo;re looking for a
 
 Customer Experience Associate
 
 &mdash; a fresh graduate eager to learn, grow, and make a difference.
 
 
 In this role, you'll support our customers (landlords and tenants), help ensure smooth property handovers, follow up on service quality, and assist in solving everyday issues. You will be trained, guided, and supported by senior team members while gradually taking ownership of tasks.
 
 
 If you're passionate about communication, problem-solving, and making people feel valued &mdash; this role is for you.
 
 
 
 What will you be doing?
 
 
 
 
 Customer Support &amp; Relationship Building
 
 
 
 <ul>
 <li>
 Support in building positive, trust-based relationships with landlords and tenants.
 </li>
 <li>
 Assist in conducting check-ins to make sure both parties are satisfied.
 
 
 </li>
 </ul>
 
 Property Handover Assistance
 
 
 
 <ul>
 <li>
 Learn how to manage the handover process between landlords and tenants.
 </li>
 <li>
 Help inspect units during move-in and move-out to ensure everything is in proper condition.
 </li>
 <li>
 Document findings and support the senior team in the reporting process.
 
 
 </li>
 </ul>
 
 Issue Handling &amp; Coordination
 
 
 
 <ul>
 <li>
 Serve as the first point of contact for simple inquiries or issues.
 </li>
 <li>
 Help mediate small conflicts and escalate cases when needed.
 </li>
 <li>
 Coordinate with internal teams (maintenance, operations, support) to resolve concerns.
 
 
 </li>
 </ul>
 
 Feedback &amp; Follow-ups
 
 
 
 <ul>
 <li>
 Make daily follow-up calls to gather feedback and ensure service quality.
 </li>
 <li>
 Share insights with the team to help improve overall experience.
 
 
 </li>
 </ul>
 
 Reporting &amp; Documentation
 
 
 
 <ul>
 <li>
 Maintain organized records of communications, handover notes, and customer feedback.
 </li>
 <li>
 Help prepare basic reports for the team.
 
 
 </li>
 </ul>
 
 You're a perfect match if you have
 
 
 
 <ul>
 <li>
 A fresh graduate in Business, Real Estate, Communications, or any related field.
 </li>
 <li>
 Someone with strong communication and interpersonal skills.
 </li>
 <li>
 Passionate about helping people and improving their experience.
 </li>
 <li>
 Organized, detail-oriented, and eager to learn.
 </li>
 <li>
 Comfortable using digital tools (CRM systems, Google Workspace, etc.).
 </li>
 <li>
 A team player with a positive, solution-oriented mindset.
 </li>
 <li>
 Any internship or university project in customer service, real estate, or operations is a plus (not required).
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 What do we offer?
 
 
 
 <ul>
 <li>
 Competitive salary - Receive a competitive salary package in USD or SAR, reflecting your skills and contributions in our industry.
 </li>
 <li>
 Diverse International team - Join a diverse international team where different perspectives and backgrounds enrich our collaborative culture.
 </li>
 <li>
 Flexibility - Enjoy the option to work full remote or hybrid, allowing you to balance work and life in a way that suits you best.
 </li>
 <li>
 Innovation - Shape the future of Proptech with your groundbreaking ideas and technological prowess.
 </li>
 <li>
 Direct Impact - See your ideas come to life and make tangible changes in an industry ripe for revolution.
 </li>
 <li>
 Fast-paced Learning - Grow personally and professionally every day with opportunities to master new skills in our dynamic start-up environment.
 </li>
 <li>
 Creative Freedom - Take the reins, innovate, and push boundaries with the freedom to experiment, learn, and grow at Rize.
 </li>
 <li>
 Close-knit Community - Join a collaborative, supportive team where your voice matters and your contributions are recognized and celebrated.
 </li>
 </ul>
</div>

Rize

<div>Rize is a groundbreaking rent-now-pay-later platform reshaping the rental landscape in Saudi Arabia. We're dedicated to making rentals more accessible and affordable, enabling tenants to manage their finances with ease and landlords to secure their income effortlessly. We're on a mission to revolutionize the rental industry, breaking down barriers and creating opportunities for all. We're a team of innovators, thinkers, and problem-solvers, committed to creating a positive impact and driving change in the market.
Our Team 
 
We love working together, being creative, and doing things differently! Our team is made up of over 20 people with different nationalities. We work from a cozy office in Riyadh, Saudi Arabia. And hey, we're not just smart&mdash;we're really good at coming up with new ideas! Plus, you can work from wherever you want because we like to keep things flexible.
Our core values &amp; Principles 
<ul>
<li>
Innovation &ndash; We&rsquo;re a technology-driven team with the purpose of uplifting the real estate sector. We are the leaders of the industry in innovation. 
</li>
<li>Customer Centricity &ndash; We put the customer at the core of every decision and action. 
</li>
<li>Adaptability - Being able to adapt quickly to changing market conditions and customer needs. 
</li>
<li>Empowerment &amp; Collaboration &ndash; Our team is the most valuable aspect of the company; We respect all ideas, our team enjoys authority, autonomy, and collaboration. 
</li>
<li>Ethical Excellence - We perform within the highest ethical standard.</li>
</ul>
Job Summary
We&rsquo;re looking for a Customer Experience Associate &mdash; a fresh graduate eager to learn, grow, and make a difference.
In this role, you'll support our customers (landlords and tenants), help ensure smooth property handovers, follow up on service quality, and assist in solving everyday issues. You will be trained, guided, and supported by senior team members while gradually taking ownership of tasks.
If you're passionate about communication, problem-solving, and making people feel valued &mdash; this role is for you.
What will you be doing?
Customer Support &amp; Relationship Building<ul>
<li>
Support in building positive, trust-based relationships with landlords and tenants.</li>
<li>Assist in conducting check-ins to make sure both parties are satisfied.</li>
</ul>
Property Handover Assistance<ul>
<li>
Learn how to manage the handover process between landlords and tenants.</li>
<li>Help inspect units during move-in and move-out to ensure everything is in proper condition.</li>
<li>Document findings and support the senior team in the reporting process.</li>
</ul>
Issue Handling &amp; Coordination<ul>
<li>
Serve as the first point of contact for simple inquiries or issues.</li>
<li>Help mediate small conflicts and escalate cases when needed.</li>
<li>Coordinate with internal teams (maintenance, operations, support) to resolve concerns.</li>
</ul>
Feedback &amp; Follow-ups<ul>
<li>
Make daily follow-up calls to gather feedback and ensure service quality.</li>
<li>Share insights with the team to help improve overall experience.</li>
</ul>
Reporting &amp; Documentation<ul>
<li>
Maintain organized records of communications, handover notes, and customer feedback.</li>
<li>Help prepare basic reports for the team.</li>
</ul>
You're a perfect match if you have<ul>
<li>
A fresh graduate in Business, Real Estate, Communications, or any related field.</li>
<li>Someone with strong communication and interpersonal skills.</li>
<li>Passionate about helping people and improving their experience.</li>
<li>Organized, detail-oriented, and eager to learn.</li>
<li>Comfortable using digital tools (CRM systems, Google Workspace, etc.).</li>
<li>A team player with a positive, solution-oriented mindset.</li>
<li>Any internship or university project in customer service, real estate, or operations is a plus (not required).</li>
</ul><h3 class="jobSectionHeader">
Benefits</h3>
What do we offer? 
<ul>
<li>
Competitive salary - Receive a competitive salary package in USD or SAR, reflecting your skills and contributions in our industry. 
</li>
<li>Diverse International team - Join a diverse international team where different perspectives and backgrounds enrich our collaborative culture. 
</li>
<li>Flexibility - Enjoy the option to work full remote or hybrid, allowing you to balance work and life in a way that suits you best. 
</li>
<li>Innovation - Shape the future of Proptech with your groundbreaking ideas and technological prowess. 
</li>
<li>Direct Impact - See your ideas come to life and make tangible changes in an industry ripe for revolution. 
</li>
<li>Fast-paced Learning - Grow personally and professionally every day with opportunities to master new skills in our dynamic start-up environment. 
</li>
<li>Creative Freedom - Take the reins, innovate, and push boundaries with the freedom to experiment, learn, and grow at Rize. 
</li>
<li>Close-knit Community - Join a collaborative, supportive team where your voice matters and your contributions are recognized and celebrated.</li></ul></div>

BasharSoft

Job Title: Business Development Specialist Location: Riyadh Job Description: We are seeking a dynamic Business Development Specialist with strong skills in lead generation, relationship building, and managing the full sales cycle from initial contact to deal closure. The successful candidate will join a fast-growing Arab technology company, playing a key role in building and expanding the company's initial client base. Responsibilities: <ul> <li>Identify new business opportunities and potential clients through continuous market research and analysis.</li> </ul> Execute lead generation strategies using digital tools, direct outreach,

Business Development Specialist Riyadh

ONFTECH

<div>
 
 
 Business Development Specialist &ndash; Saudi National
 
 
 
 
 Location:
 
 Riyadh, Saudi Arabia
 
 
 
 Work Type:
 
 Onsite
 
 
 
 About Us
 
 
 
 ONFTECH is a global player in Fintech and RegTech solutions, dedicated to helping businesses navigate complex digital transformations. With a strong presence across the GCC and Europe, we specialize in process automation, centralized information management, and user-friendly solutions that drive efficiency and innovation. Our team thrives on creativity, collaboration, and a shared mission to solve critical challenges in the fintech space. Joining ONFTECH means becoming part of a culture that values growth, impact, and excellence. ONFTECH AL ARABIA is a subsidiary of ONFTECH.
 
 
 
 Role Overview
 
 
 
 ONFTECH AL ARABIA is seeking an Business Development Specialist to join our growing team in Riyadh. This role is responsible for identifying new business opportunities, The Specialist will support lead generation, client communication, proposal preparation, and coordination with internal teams. Offering more responsibility while still receiving guidance from the senior BD leadership to building strong relationships with banks, fintechs, and strategic partners, and supporting the end-to-end business development lifecycle from lead generation to deal closure.
 
 
 
 Responsibilities
 
 
 <ol>
 <li>
 
 Business Development Activities
 
 </li>
 <li>
 Identify and support new business opportunities across banks, fintechs, and enterprises.
 </li>
 <li>
 Build and maintain client relationships under the supervision of senior BD staff.
 </li>
 <li>
 Participate in client meetings, Present , document requirements, and follow up on action items.
 </li>
 <li>
 
 Sales Cycle Support (Growing Ownership)
 
 </li>
 <li>
 Assist in lead qualification and opportunity tracking.
 </li>
 <li>
 Prepare proposals, presentations, MoUs, and commercial documents.
 </li>
 <li>
 Support negotiations by gathering information and coordinating papers.
 </li>
 <li>
 
 Market &amp; Regulatory Understanding
 
 </li>
 <li>
 Conduct focused market research and maintain awareness of fintech/RegTech trends.
 </li>
 <li>
 Gain working knowledge of SAMA, CMA, ZATCA, and related regulatory environments.
 </li>
 <li>
 
 Internal Coordination
 
 </li>
 <li>
 Work closely with Product, Projects, and Tech teams to relay client requirements.
 </li>
 <li>
 Ensure proper tracking and follow-up of opportunities through CRM and BD tools.
 </li>
 <li>
 
 Events &amp; Representation
 
 </li>
 <li>
 Represent ONFTECH in exhibitions, workshops, and external meetings.
 </li>
 <li>
 Support marketing initiatives, including content, case studies, and branding activities.
 </li>
 <li>
 
 Customer Engagement &amp; Follow-Up
 
 </li>
 <li>
 Maintain ongoing client communication.
 </li>
 <li>
 Ensure timely delivery of documents, proposals, and follow-ups.
 </li>
 <li>
 Help identify additional opportunities within existing accounts. Identify and support new business opportunities across banks, fintechs, and enterprises.
 </li>
 <li>
 Build and maintain client relationships under the supervision of senior BD staff.
 </li>
 <li>
 Participate in client meetings, document requirements, and follow up on action items.
 </li>
 </ol>
 
 
 Qualifications
 
 
 
 &bull;	Bachelor&rsquo;s degree in Business Administration, Marketing, Finance, Information Technology, or a related field.
 
 
 &bull;	3+ years of experience in business development, sales, or account management within the FinTech, banking, or enterprise technology sector in KSA.
 
 
 &bull;	Strong understanding of the Saudi banking ecosystem, regulatory environment, and key stakeholders (SAMA, CMA, ZATCA, etc.).
 
 
 &bull;	Proven track record in enterprise sales cycles and closing B2B deals, preferably with banks or financial institutions.
 
 
 &bull;	Experience in responding to RFPs/RFQs, commercial negotiations, and contract discussions.
 
 
 &bull;	Excellent communication, presentation, and negotiation skills in English; Arabic proficiency is a strong advantage.
 
 
 &bull;	Good knowledge of financial systems, digital banking, regulatory technology, or enterprise software solutions.
 
 
 &bull;	Self-motivated, results-driven, and capable of working independently in a fast-paced environment.
 
 
 &bull;	Proficiency in MS Office tools (PowerPoint, Excel, Word) and CRM systems.
 
 
 &bull;	Willingness to travel within and outside the Kingdom as per business needs.
 
 
 &bull;	Candidate must be Saudi National.
 
 
 
 Opportunities
 
 
 
 &bull;
 
 Professional Growth:
 
 Work on cutting-edge fintech projects with exposure to global markets.
 
 
 &bull;
 
 Flexible Work Culture:
 
 Enjoy the benefits of a hybrid work environment while collaborating with a global team.
 
 
 &bull;
 
 Impactful Projects:
 
 Contribute to transformative solutions in the fintech industry.
 
 
 &bull;
 
 Learning and Development:
 
 Access training programs, certifications, and mentorship to advance your career.
 
 
 &bull;
 
 Global Exposure:
 
 Engage with international clients and diverse business practices.
 
 
 If you believe you are the right fit for this role, we are excited to receive your application!
 
</div>

Business Development Specialist

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2760 client experience specialist jobs IN Riyadh

Customer Experience Specialist

Employee Experience Specialist

Onboarding Specialist

Customer Experience Specialist

Customer Experience Specialist

Business Development Specialist Riyadh

Business Development Specialist