business development specialist

account management specialist Jobs in Riyadh

account management specialist

associate / senior associate - consumer experience, ksa Jobs in Riyadh

client services partner

customer experience senior specialist Jobs in Riyadh

customer experience senior specialist

client experience specialist

<div><div>We help the world run better 
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div> 
Role Overview
SAP is looking for a Solution Sales Executive Expert level (SSE), who is a strategic sales role that combines deep SAP expertise, business acumen, and end-to-end domain knowledge of the SAP Customer Experience Lines of Business (CX LoB) cloud to drive revenue, customer success, accelerate adoption of innovation (especially AI), and position the organisation as a market leader. The SSE shapes transformative solutions and delivers measurable value to customers through thought leadership, innovation, and strategic execution&mdash;supporting both specific CX LoB and the overall &ldquo;SAP Business Suite&rdquo; strategy.
We are looking for a Solution Sales Executive at expert level with specific experience in the CX area (commerce, marketing, sales &amp; marketing). 
Key Responsibilities
Account Ownership &amp; Strategy: Serve as the CX LoB owner for assigned accounts, developing and executing strategic account plans that align with customer goals, business objectives and the broader account plans of the account team.
Drive the End-to-End Customer Value Journey with Domain Expertise: Provide domain expertise and thought leadership in the solution area to understand and address high-priority business challenges. Lead end-to-end process mapping and the customer value journey, owning the transformation roadmap for the LoB.
Pipeline &amp; Opportunity Management: Identify and develop new business opportunities within existing accounts, driving pipeline growth and meeting revenue targets.
Product Success &amp; Innovation: Engage early with customers when new products are launched. Lead AI and innovation initiatives (e.g., scalable PoCs, partner co-investments).
Enablement, Demos &amp; Prototypes: Support solution advisors to ensure demo system readiness and manage enablement programmes. Collaborate with Demo &amp; Learning teams to provide updated assets and trial environments for scalable enablement programmes, as well as customised demos, POCs and prototypes with customer-specific data.
Value Proposition &amp; Executive Engagement: Collaborate with value advisors to craft compelling narratives that articulate ROI, value leakage, and competitive advantages. Conduct strategic discovery and workshops, and deliver persuasive pitches that present solutions to distinct customer business and buying-centre challenges to accelerate executive buy-in and drive demand independently of RFPs.
Commercial Negotiations: Navigate complex pricing and contractual discussions, balancing client expectations with organisational profitability and cloud revenue growth.
Adoption &amp; Consumption: Support Customer Success Management (CSM) communities, secure references, and manage escalations. Collaborate with CS and CS&amp;D adoption teams to ensure successful delivery of solutions and services, monitor outcomes, and drive continuous improvement to maximise customer value.
Customer Success &amp; Field Impact: Own CX LoB deal cycles, work hand in hand with the Customer Success Manager (CSM) team, and organise enablement and executive engagement. Elevate customer discussions to prioritise investment and drive measurable outcomes.
Relationship Building &amp; Governance: Drive C-suite engagement and Buying Centre alignment by fostering long-term, high-value relationships and converting executives into advocates and brand ambassadors. Conduct Quarterly Business Reviews (QBRs) with customers and internal stakeholders, focusing on solution adoption, innovation, risks and opportunities.
Ecosystem &amp; Partner Engagement: Own relationships with strategic consulting partners (e.g., Accenture, Deloitte, PwC, EY) and with VARs to co-innovate, develop joint go-to-market strategies, and shape disruptive solutions. Maintain direct, high-quality relationships with partner account leads.
Collaboration &amp; Orchestration: Align closely with Sales, CSM, and Marketing to ensure SSE impact is fully integrated into the go-to-market engine through a tailored GTM approach. Drive joint accountability and coordination across internal stakeholders to maximise market impact.
Competitive &amp; Industry Expertise: Maintain deep technical and functional expertise across SAP solutions. Stay at the forefront of emerging technologies and competitive trends to craft differentiated solutions that win in the market. 
Qualifications &amp; Competencies<ul><li>
10-15 years' industry, strong executive relationship-building skills with proven C-suite influence.
</li><li>B2B enterprise experience with multi-stakeholder SaaS cycles.</li></ul><ul><li>
Proven experience in account management or solution sales</li><li>
Strong understanding of solution sales, customer value realisation, and account planning methodologies; track record in expansion selling (account growth) within the CX area.</li><li>
Deep CX domain expertise, with a strong understanding of AI and innovation trends.</li><li>
Maps value levers and tell a quantified ROI story and create a compelling business case</li></ul><ul><li>
Strategic thinking, business acumen, relationship building and client advocacy skills.</li><li>
Excellent communication, negotiation, and stakeholder management abilities.</li></ul> 
Why This Role Matters
The SSE is pivotal in shaping SAP&rsquo;s market leadership in the CX suite by delivering transformative solutions, driving innovation (particularly in AI), and orchestrating value throughout the customer lifecycle. This role sits at the intersection of strategy, technology, and relationship management, ensuring customers realise the full value of their SAP investments and positioning the organisation for sustained growth.<div> 
Bring out your best 
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
We win with inclusion 
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. 
 
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. 
 
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. 
 
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. 
 
Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div> 
AI Usage in the Recruitment Process</div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div>Please note that any violation of these guidelines may result in disqualification from the hiring process. 
 
Requisition ID: 445750 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</div>

CX Solution Sales Expert

Gathern | جاذر إن

<div>
 Serve as a subject matter expert within the Host Experience team, leading specific initiatives such as loyalty program deployment, claims resolution and professional host engagement. Support the manager in driving host happiness and retention.
 
 
 
 Accountabilities :
 
 
 
 <ul>
 <li>
 Design and implement the Host Loyalty Program in partnership with the manager
 </li>
 <li>
 Manage the claims process, ensuring fair and timely compensation for hosts
 </li>
 <li>
 Coordinate the Host Advisory Board, organizing sessions and tracking action items
 </li>
 <li>
 Analyze host feedback and usage metrics to identify areas for app enhancements
 </li>
 <li>
 Develop tailored experiences and support packages for professional hosts (5+ units)
 </li>
 <li>
 Support onboarding and ongoing training for new hosts, ensuring consistent engagement
 </li>
 <li>
 Track host happiness and retention metrics, reporting insights to leadership
 </li>
 <li>
 Partner with the guest experience team on policy reviews and unified service initiatives
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Hospitality or related field
 </li>
 <li>
 4+ years' experience in customer/host experience or operations roles
 </li>
 <li>
 Experience in program management or product management
 </li>
 <li>
 Proficiency in analyzing data and using CRM/digital tools
 </li>
 <li>
 Strong interpersonal and communication skills
 </li>
 </ul>
</div>

Customer Experience Senior Specialist

Clean Life

Job description:To effectively monitor and enhance the customer experience by collecting feedback, measuring satisfaction levels, tracking key CX metrics, and analyzing customer touchpoints throughout the entire customer journey. The role ensures continuous improvement initiatives that strengthen customer loyalty and align with overall business objectives.Key Responsibilities<ul><li>Identify customer journey touchpoints and analyze their current performance, recommending improvement opportunities.</li><li>Collect, track, and analyze customer feedback, and provide actionable insights to internal stakeholders.</li><li>Measure and monitor key customer experience metrics, including Net Promoter Score (NPS), customer satisfaction (CSAT), and other relevant KPIs.</li><li>Conduct customer interviews, surveys, and feedback analysis, and prepare data-driven reports.</li><li>Collaborate with internal teams (Customer Service, Operations, Sales, Marketing, Product, and Technology) to identify gaps and improvement opportunities.</li><li>Escalate operational issues (e.g., billing, installation, pre/post-sales processes) to ensure a seamless customer experience.</li><li>Align customer experience strategies with marketing objectives and overall business goals.</li><li>Work closely with product and technology teams to enhance digital customer journeys (website, self-service platforms, mobile applications).</li><li>Design and implement customer retention programs to reduce churn and strengthen long-term engagement.</li><li>Monitor service performance metrics such as response time, resolution rate, and customer satisfaction scores.</li><li>Analyze internal performance data to identify trends impacting customer experience.</li><li>Track market trends and competitor strategies to maintain a competitive CX advantage.</li><li>Prepare weekly, monthly, and annual performance reports for stakeholders.</li><li>Lead cross-functional projects aimed at improving the overall customer journey.</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration or a related field.</li><li>5&ndash;7 years of experience in Customer Experience, Customer Service, or Operations.</li><li>Strong analytical skills with experience in feedback analysis and process improvement.</li><li>Proficiency in CX tools, CRM systems, and customer support platforms.</li><li>Experience in the service industry or e-commerce is preferred.</li><li>Strong communication and stakeholder management skills.</li><li>Ability to work in a fast-paced environment and deliver measurable results.</li></ul>موقع العمل: بشكل شخصي

Customer Experience Specialist

Gathern

<div>Serve as a subject matter expert within the Host Experience team, leading specific initiatives such as loyalty program deployment, claims resolution and professional host engagement. Support the manager in driving host happiness and retention.
Accountabilities :
<ul><li>Design and implement the Host Loyalty Program in partnership with the manager.</li><li>
Manage the claims process, ensuring fair and timely compensation for hosts.</li><li>
Coordinate the Host Advisory Board, organizing sessions and tracking action items.</li><li>
Analyze host feedback and usage metrics to identify areas for app enhancements.</li><li>
Develop tailored experiences and support packages for professional hosts (5+ units).</li><li>
Support onboarding and ongoing training for new hosts, ensuring consistent engagement.</li><li>
Track host happiness and retention metrics, reporting insights to leadership.</li><li>
Partner with the guest experience team on policy reviews and unified service initiatives.</li></ul> 

Requirements 
<ul><li>
Bachelor&rsquo;s degree in Business, Hospitality or related field.</li></ul><ul><li>
4+ years&rsquo; experience in customer/host experience or operations roles.</li><li>
Experience in program management or product management.</li><li>
Proficiency in analyzing data and using CRM/digital tools.</li><li>
Strong interpersonal and communication skills.</li></ul></div>

Eli Lilly and Company

<div>
 At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We&rsquo;re looking for people who are determined to make life better for people around the world.
 
 
 
 Job Overview
 
 
 
 We are seeking an ambitious and execution-focused Consumer Experience Associate to play a hands-on role in delivering Lilly Saudi Arabia&rsquo;s consumer engagement across the cardiometabolic portfolio. This role is accountable for the end-to-end execution of consumer journeys, media campaign delivery, content production coordination, and performance tracking across digital, social, paid media, and traditional channels.
 
 
 Working alongside the Consumer Experience Manager and at the intersection of brand, digital, medical, and agency partners, this role is designed for a detail-oriented marketer with a consumer-first mindset, strong project management skills, and a genuine passion for improving the patient and consumer experience through creative, compliant, and measurable engagement.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Consumer Journey Execution Own the day-to-day execution of consumer journeys across therapeutic areas &ndash; ensuring each journey is delivered end-to-end with consistency, quality, and alignment to the consumer experience strategy set by the Consumer Experience Manager. Coordinate campaign timelines, deliverables, and approval processes across internal stakeholders and agency partners, ensuring on-time and in-full delivery of all consumer-facing assets.
 </li>
 <li>
 Media Buying Execution &amp; Campaign Management Execute media buying plans across digital, social, programmatic, search, and traditional channels as directed by the Consumer Experience Manager. Manage day-to-day media agency coordination &ndash; trafficking assets, monitoring campaign delivery, tracking spend against budget, and flagging performance issues. Optimize in-flight campaigns based on performance data, adjusting targeting, creative rotation, and budget allocation to maximize reach and ROI.
 </li>
 <li>
 Content Production &amp; Creative Coordination Coordinate the production of consumer-facing creative content across all channels &ndash; managing agency briefs, review cycles, and delivery timelines for digital assets, social media content, video, educational materials, and campaign visuals. Support the development, localization, and rollout of consumer-facing materials, adapting global frameworks to KSA market needs while maintaining brand compliance and SFDA regulatory alignment. Manage day-to-day collaboration with creative, digital, and media agencies &ndash; providing clear briefs, tracking deliverables, and ensuring quality and compliance standards.
 </li>
 <li>
 Performance Tracking &amp; Reporting Own the tracking and reporting of consumer campaign performance &ndash; developing regular performance summaries that capture KPIs across reach, engagement, conversion, and consumer experience quality. Maintain structured performance dashboards for all active consumer initiatives, providing the Consumer Experience Manager and stakeholders with clear visibility into what is working and where adjustments are needed. Analyze campaign data, social listening outputs, and consumer insights to generate actionable recommendations for optimization.
 </li>
 <li>
 Consumer Insights Support the collection and synthesis of consumer insights &ndash; including social listening, market research, and digital analytics &ndash; to inform both in-flight optimization and future campaign planning. Identify opportunities to strengthen disease awareness and consumer engagement through innovative approaches, bringing ideas and execution recommendations to the Consumer Experience Manager.
 </li>
 <li>
 Compliance &amp; Cross-Functional Coordination Ensure all consumer-facing assets and campaigns comply with SFDA guidelines, Lilly&rsquo;s global compliance standards, and applicable advertising regulations. Work cross-functionally with Marketing, Brand, Medical, Legal, Compliance, and Global teams to ensure smooth and compliant execution of all consumer initiatives.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Education
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business Administration, Communications, or a related field.
 </li>
 <li>
 MBA or relevant postgraduate degree is a plus.
 
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 3+ years of experience in consumer marketing, brand management, media campaign execution, or agency coordination.
 </li>
 <li>
 Experience in FMCG, healthcare, digital health, media, technology, or other consumer-driven industries is valued.
 </li>
 <li>
 Experience working in cross-functional and project-based environments.
 </li>
 <li>
 Hands-on experience with media buying execution, content production, or digital campaign management is preferred.
 
 
 
 </li>
 </ul>
 
 Core Competencies
 
 
 
 <ul>
 <li>
 Strong execution orientation with attention to detail and the ability to manage multiple initiatives simultaneously.
 </li>
 <li>
 Solid understanding of media buying mechanics across digital, social, and traditional channels.
 </li>
 <li>
 Strong project management skills with experience coordinating agency deliverables and campaign timelines.
 </li>
 <li>
 Analytical skills with the ability to translate campaign data into clear, actionable insights.
 </li>
 <li>
 Experience with performance analytics tools and social listening platforms is a plus.
 </li>
 <li>
 Excellent written and verbal communication skills in Arabic and English.
 
 
 
 </li>
 </ul>
 
 Working Conditions
 
 
 
 <ul>
 <li>
 Travel: Occasional domestic travel for campaign activations and agency meetings.
 </li>
 <li>
 Environment: Primarily office-based with regular engagement with external agency partners.
 
 
 
 </li>
 </ul>
 Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
 
 
 Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
 
 
 #WeAreLilly
</div>

Associate / Senior Associate - Consumer Experience, KSA

Career Land Center

<div><div><div><div><div><div>A high-end luxury wellness salon in Riyadh is seeking an experienced Manicure Specialist skilled in Russian technique to join its elite team. This opportunity is open to all nationalities who are passionate about delivering premium nail care services in a refined and professional environment.
Key Responsibilities
<ul><li>Perform advanced manicure and pedicure services using Russian technique
</li><li>Provide nail shaping, cuticle work, gel application, and detailed finishing
</li><li>Deliver customized nail care services based on client preferences and nail condition
</li><li>Maintain the highest standards of hygiene, sterilization, and salon protocols
</li><li>Ensure a luxury client experience from consultation to service completion
</li><li>Stay updated on nail trends, products, and techniques
</li><li>Maintain cleanliness and organization of workstations and tools
</li></ul>Requirements
<ul><li>Proven experience as a Manicure Specialist
</li><li>Certification in nail technology or beauty therapy preferred
</li><li>Art Design
</li><li>Good communication and customer service skills
</li><li>Professional appearance suitable for a luxury salon environment
</li><li>Ability to work in a fast-paced, high-end setting
</li></ul><div></div>Benefits
<ul><li>Competitive salary package
</li><li>Accommodation provided
</li><li>Work visa provided
</li><li>Medical insurance
</li><li>Flight ticket provided
</li><li>Paid annual leave
</li><li>Opportunity to work in a luxury wellness environment
</li><li>Career growth and development opportunities
</li></ul>Qualified candidates with strong experience in Russian manicure technique are encouraged to apply.</div></div></div></div></div></div><div></div>

Manicure / Pedicure Specialist

IMAR OVERSEAS SAUDI CO.W.L.L

Job Description:We are hiring a creative Marketing Specialist with experience in the construction or Fit-Out industry to promote our services and expand our client base.Responsibilities:<ul><li>Develop and implement marketing strategies</li><li>Manage social media and online presence</li><li>Generate leads and build client relationships</li><li>Prepare marketing materials and presentations</li><li>Conduct market research</li></ul>Requirements:<ul><li>Minimum 4-6 years of experience in marketing (preferably in construction or Fit-Out)</li><li>Strong communication and creativity skills</li><li>Experience with digital marketing tools</li><li>Fluent in English (Arabic is a plus)</li><li>Arabic nationality is required</li></ul>If you deem yourself capable and eligible to join IMAR GROUP we strongly encourage you to submit your CV to n.satti@imar.com &amp; l.aassi@imar.com immediately. The final deadline for applications is 19-April -2026 at 1:00 pm KSA timeJob Type: Full-timeWork Location: In person

FIT-OUT MARKETING SPECIALIST - ARAB NATIONALITY

Explore 1884+ Client experience specialist in Riyadh this April. Find roles across top companies and apply now to boost your career.

1884 client experience specialist jobs In Riyadh

CX Solution Sales Expert

Customer Experience Senior Specialist

Customer Experience Specialist

Customer Experience Senior Specialist

Associate / Senior Associate - Consumer Experience, KSA

Manicure / Pedicure Specialist

FIT-OUT MARKETING SPECIALIST - ARAB NATIONALITY