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client operations associate

Copper

<div><div><p>Since being founded in 2018, Copper has been building the standard for institutional digital asset infrastructure with a focus on custody, collateral management, and prime services.<br>
<br>
Led by Amar Kuchinad, Copper's Global CEO, the firm provides a comprehensive suite of custody, trading and settlement solutions that reduce counterparty risk and bring greater capital and operational efficiency to digital asset markets. At the heart of Copper's offering is Multi-Party Computation (MPC) technology &ndash; the gold standard in secure custody. Copper&rsquo;s multi-award winning custody system is unique in that it can be connected to centralised exchanges, DeFi applications and even staking pools without the assets leaving the custody.
<br>
<br>
Built on top of this state-of-the-art custody, ClearLoop is the first solution in the market that overcomes a growing industry challenge; counterparty risk with exchanges. This solution underpins a full prime services offering, connecting global exchanges, and enabling customers to trade and settle directly from the safety of their MPC-secured wallets. By reducing settlement time for transfers to a few milliseconds (without blockchain network dependency) and offering enhanced security measures, ClearLoop is rapidly reshaping the way asset managers trade and manage capital.
<br>
<br>
In addition to industry-leading security certifications, Copper has one of the strongest insurance coverages in the industry from an A+ rated insurer, positioning the firm as the partner of choice for institutions seeking to safeguard their assets.</p></div><div><p><b>
Department &amp; Team Purpose:</b></p>
<p>
The Client Operations team sits at the heart of Copper, acting as the frontline for client engagement, technical support and operational excellence. The team is a dynamic client focussed group, responsible for ensuring clients receive seamless, high-quality service across all touchpoints. Our team collaborates closely with Product, Engineering, Compliance, and Commercial to resolve queries, deliver insights, and continuously improve the client experience.<br>
<br>
The Client Operations team provides 24/7 support for our full contingent of global clients. As such, the team works on a shift pattern where you will be required to work 5 out of 7 days in a rotation (including weekends). Copper operates a 24/7 model to reflect the continuous nature of the markets and industry we serve. This approach not only ensures exceptional client service but also supports the operational demands of a global, always-on financial ecosystem.</p>
<p><b>
Role Purpose:</b></p>
<p>
As a Client Operations Associate in our Operations Team, you will play a crucial role in ensuring the success and satisfaction of our valued institutional clients and internal stakeholders. You will serve as the first line of defence for technical inquiries, support, troubleshooting issues, providing an exceptional client experience through expert guidance.</p>
<p><b>
Key Responsibilities of the role</b></p>
<ul>
<li>Provide technical support to institutional clients, addressing their queries, troubleshooting issues, and ensuring a smooth experience.</li>
<li>Take ownership and accountability of all incoming queries and managing client expectations under time pressures.</li>
<li>Work closely with clients to understand their technical requirements.</li>
<li>Collaborate with internal stakeholders across the firm to effectively resolve client queries.</li>
<li>Gather client feedback and insights, relaying this information to our product development teams.</li>
<li>Stay up to date with industry trends and the latest market developments, ensuring you are well-equipped to address client inquiries and provide expert guidance.</li>
<li>Representing the values of Copper with the firms best interests, whilst ensuring what we do is for the benefit of the client, always acting with integrity.</li>
</ul>
<p><b>Your experience, skills and knowledge</b><br>
<br>
<b>Essential</b></p>
<ul>
<li>Proven experience in a technical account management role, ideally within the cryptocurrency or financial services industry.</li>
<li>Understanding of cryptocurrency technology, blockchain, and digital assets.</li>
<li>Exceptional communication and interpersonal skills, with the ability to build rapport with clients.</li>
<li>Problem-solving mindset and the ability to troubleshoot technical issues effectively.</li>
<li>Detail-oriented and organised, with excellent project management skills.</li>
<li>Self-motivated and capable of working independently as well as collaboratively within a team</li><br>
</ul>
<p><b>Desirable
</b></p><ul><li>Finra<b> </b>Series 99 Certified &ndash; Operations Professional Exam</li><br>
</ul>
<p><b>Why Copper?</b></p>
<p>
At Copper, we keep innovation, openness, and curiosity at the centre of everything we do. Here, bold ideas get the spotlight, learning is constant, and diversity shapes our team from the ground up.</p>
<p>
Jump into a fast-moving, dynamic team that loves a challenge and knows how to have fun along the way. Collaboration is just as important as results&mdash;you&rsquo;ll be surrounded by smart, driven colleagues in London and across our APAC, Switzerland, UAE, and US offices.</p>
<p>
Hybrid working model &ndash; we believe in the value of bringing people together and at the same time we embrace the adaptability of flexibly working.</p>
<p>
Diversity and inclusion matter to us &ndash; they&rsquo;re woven into Copper life. From employee-led groups like Women at Copper to a committee focused on community and wellbeing, you&rsquo;ll have a network that supports you from day one. Everyone voice matters.</p>
<p>
If you&rsquo;re looking to ramp up your career, or keen to do something new in your field, with us, you&rsquo;ll keep moving forward.</p>
<p>
Ready to make your mark, keep growing, and join a supportive, dynamic team? Copper&rsquo;s the place.</p>
<p><b>
The Interview Process at Copper</b></p><br>
<p>
Our interview process is designed to be thoughtful, efficient, and engaging. While specific steps may vary slightly depending on the role, the typical journey includes:</p>
<div>
<ul><li><b>Initial Screening</b> A brief conversation with our Talent Acquisition team to explore your background, motivations, and alignment with the role.</li></ul>
<ul><li><b>Technical Interview</b> A virtual session conducted via Microsoft Teams, where you'll engage with team members to discuss relevant skills, problem-solving approaches, and technical experience.</li></ul>
<ul><li><b>In-Person Interview</b> A conversation focused on team dynamics, collaboration style, and any final technical questions. This may be with cross-functional peers or leadership.</li></ul>
</div>
<p>Additional steps may be added based on the role's complexity or seniority. We aim to keep the process transparent and respectful of your time.</p>
<p><b>
Salary range</b><br>
Below, we&rsquo;ve outlined the base salary range for this position. Actual compensation may vary based on factors including experience and performance. The range listed is just one part of Copper&rsquo;s total compensation package.<br>
<br>
Base Salary Range &ndash; $65,000- $75,000</p><br>
<p><b>
Benefits</b></p>
<p>
In return for everything you can bring to Copper, we can offer you an exciting, challenging role in a fast-growing and dynamic business, with career opportunities and welcoming working environment. Some of our key US benefits are highlighted below:</p>
<ul>
<li>Paid Time Off - 25 days annual leave per annum in addition to local bank holidays. Employees also receive one additional day of annual leave for each year of service.</li>
<li>Comprehensive health cover - medical, optical and dental benefits.</li>
<li>Life Insurance</li>
<li>Commuter Benefit Programme</li>
</ul>
<p>If you think you have everything we're looking for and more, then we'd love you to apply for the opportunity.</p></div><div><p><i>
Copper is an equal opportunity employer. We embrace diversity and equal opportunities in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. So, bring us your experience, perspectives, and skills. It is in our differences that we will continue to grow and ensure Copper is transforming how institutional investors engage with digital assets. Copper is a Disability Confident Employer, please let us know if you have a disability.</i><i> If you require us to provide any assistance during the recruitment process, then we would ask you to highlight this to us and we will be happy to accommodate.</i></p></div></div>

Client Operations Associate

<div>At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As a business application consulting generalist at PwC, you will provide consulting services for a wide range of business applications. You will leverage a broad understanding of various software solutions to assist clients in optimising operational efficiency through analysis, implementation, training, and support.<p><br>
Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member&rsquo;s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.</p><p></p><p>
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:</p><p></p><ul><li>
Analyse and identify the linkages and interactions between the component parts of an entire system.</li><li>
Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.</li><li>
Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.</li><li>
Develop skills outside your comfort zone, and encourage others to do the same.</li><li>
Effectively mentor others.</li><li>
Use the review of work as an opportunity to deepen the expertise of team members.</li><li>
Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.</li><li>
Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.</li></ul><div><br>
The Opportunity<br>
As part of the P&amp;C Operations team you manage system implementation and/or upgrade projects related to Duck Creek Policy, Claims and related technologies. As a Manager you lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff. You are responsible for project success and maintaining rigorous standards, while leveraging team strengths and managing performance to deliver on client expectations.<br>
Responsibilities<br>
<ul><li>Manage system implementation and/or upgrade projects related to Duck Creek Policy, Claims and related technologies</li><li>Lead teams and manage client accounts</li><li>Focus on strategic planning and mentoring junior staff</li><li>Assure project success and maintain exceptional standards</li><li>Leverage team strengths to meet client service expectations</li><li>Manage performance to deliver on client expectations</li><li>Cultivate meaningful client relationships</li><li>Assure adherence to project timelines and quality standards</li></ul>
What You Must Have<br>
<ul><li>Bachelor's Degree</li><li>5 years of experience with at least 2 years in Duck Creek Policy, Claims experience</li></ul>
What Sets You Apart<br>
<ul><li>Education, certifications and/or experience in Duck Creek Policy, Claims preferred</li><li>Chartered Property &amp; Casualty Underwriter (CPCU) preferred</li><li>Associate in Risk Management (ARM) preferred</li><li>Associate in Claims (AIC) preferred</li><li>Associate in Underwriting (AU) preferred</li><li>Associate in Reinsurance (ARe) preferred</li><li>Associate in Insurance (AINS) preferred</li><li>Business Analyst (CBAP) preferred</li><li>Competency in Business Analysis (CCBA) preferred</li></ul></div><p><br>
The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance</p><p></p><p>
As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.</p><p></p><p>
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.</p><p></p><p>
Learn more about how we work: https://pwc.to/how-we-work</p><p></p><p>
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.</p><p></p><p>
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines</p></div>

Duck Creek Policy & Claims Functional Lead, Manager

Ross Stores, Inc.

<div>
 <strong>
  Our values start with our people, join a team that values you!
  <br/>
  <br/>
 </strong>
 Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
 <br/>
 <br/>
 <strong>
  As Part Of Our Team, You Will Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Success. Our winning team pursues excellence while learning and evolving
  </li>
  <li>
   Career growth. We develop industry leading talent because Ross grows when our people grow
  </li>
  <li>
   Teamwork. We work together to solve the hard problems and find the right solution
  </li>
  <li>
   Our commitment to Diversity, Equality &amp; Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.
   <br/>
   <br/>
  </li>
 </ul>
 Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.
 <br/>
 <br/>
 <strong>
  About This Opportunity...
  <br/>
  <br/>
 </strong>
 The HR Generalist will serve as an HR Business partner and trusted resource to associates and people managers, primarily supporting the New York Buying Office. Operating in a generalist capacity, this role provides hands-on HR guidance across a range of areas including associate relations, manager coaching, policy interpretation, and day-to-day inquiries.
 <br/>
 <br/>
 With a strong focus on associate engagement and culture-building, the HR Generalist plays a key role in fostering a positive workplace environment and driving creative, people-centered solutions that contribute to organizational success.
 <br/>
 <br/>
 The base salary range for this role is $65,000 - $85,000. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.
 <br/>
 <br/>
 <strong>
  What You Will Do And What You Will Learn...
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide HR support to assigned client group, including but not limited to: Investigating and resolving Associate concerns, providing guidance and coaching to managers on handling performance concerns
  </li>
  <li>
   You will also serve as key point of contact and counsel for Associates and Managers on a broad range of HR policies
  </li>
  <li>
   Act as trusted source of information and as counsellor to Associates, by playing a front-line role in answering HR questions and escalating issues as needed
  </li>
  <li>
   Proactively engage with Associates to arrive at strategies and actions that continue to elevate the Associate experience
  </li>
  <li>
   Analyze trends in turnover and make recommendations to mitigate future risks
  </li>
  <li>
   Deliver training on how to write/ deliver performance reviews, as well as coaching and guidance to managers on giving performance-based feedback to their Associates
  </li>
  <li>
   Manage Associate Engagement events; plan, organize and execute events throughout the year to increase engagement and enhance experiences
  </li>
  <li>
   Manage communication for events utilizing company branding to drive Associate participation and maximize engagement
  </li>
  <li>
   Participate on SLAM teams, collaborate with LABO HR Team and foster ideas on how to elevate associate engagement opportunities for the short and long term - develop new ideas that support our commitment to culture and retain associates
  </li>
  <li>
   Provides guidance or direction to employees on all HR related policies, procedures and general questions in a timely manner (i.e. Payroll, Benefits/ Commuter and Time Off/ Leave of Absences etc.)
  </li>
  <li>
   Partner with HR Operations, Benefits or Payroll teams to resolve escalated issues.
  </li>
  <li>
   Deliver training as required to Associates and Managers on using the Kronos ("MyTime") system to ensure that Associates are paid accurately
  </li>
  <li>
   Lead onboarding and offboarding of Associates - Manage Change of Status (COS) process to maintain accurate employee records and ensure final pay is delivered in compliance with State law
  </li>
  <li>
   Partner with Workforce Planning and HR Operations teams to ensure Org Charts and PeopleSoft records are accurate and well maintained
  </li>
  <li>
   Meet with all New Hires during their Onboarding to check in and ensure a positive Associate experience. Flag any concerns or trends in feedback
  </li>
  <li>
   Partner with Leaders to ensure that New Hires are given all the necessary resources and feedback (i.e. 90-day Reviews) to ensure they are set up for success
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Need To Be Successful...
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum of 2-5 years of exempt level Human Resources or related experience
  </li>
  <li>
   BA/BS required
  </li>
  <li>
   Strong communication skills (both oral and written)
  </li>
  <li>
   Ability to exercise independent judgment and effective problem-solving skills
  </li>
  <li>
   Ability to multi-task, independently prioritize and work well under the pressure of deadlines
  </li>
  <li>
   Ability to work independently and collaborate effectively with others
  </li>
  <li>
   Proficiency at an intermediate to advanced level in Microsoft Excel, Word and PowerPoint
  </li>
  <li>
   High level of confidentiality and discretion
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Perks And Benefits Of Joining Our Team...
  <br/>
  <br/>
 </strong>
 Our Associates are at the heart of everything we do and we're proud to offer a range of benefits that reflect how much we value their contributions. Here's a peek into what you can expect as an eligible Ross Associate:
 <br/>
 <br/>
 <ul>
  <li>
   A broad range of affordable health insurance options &amp; personal medical plan concierge
  </li>
  <li>
   401(k) with employer match and Life insurance
  </li>
  <li>
   Ample PTO including accrued vacation, paid holidays, diversity day, summer Fridays and the ability to purchase additional vacation.
  </li>
  <li>
   Employee stock purchase plan
  </li>
  <li>
   Access to health and wellness benefits such as BetterHelp and Headspace
  </li>
  <li>
   Charitable donations matched by Ross Stores Foundation
  </li>
  <li>
   And more....
  </li>
  <li>
   Benefits vary by level and position and are subject to change
   <br/>
   <br/>
  </li>
 </ul>
</div>


Human Resources Generalist

Bank of America

<div><p><b>Job Description:</b></p><p></p><p>
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.<br>
<br>
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates&rsquo; physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.<br>
<br>
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.<br>
<br>
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!</p><p></p><p><b>
Analyst/Associate &ndash; Equity Capital Markets, Origination &ndash; New York, NY
</b></p><p></p><p><b>Overview:</b></p><ul><li>
Bank of America is an industry leader in Equity Capital Markets (&ldquo;ECM&rdquo;)</li><li>
Analyst or Associate in ECM Origination will support and partner with senior members to help deliver solutions and best execution that bring to bear the full breadth of Bank of America&rsquo;s capital markets capabilities</li><li>
Position will be based in New York, NY</li></ul><p></p><p><b>
Responsibilities:</b></p><ul><li>
Preparing presentation and marketing materials</li><li>
Execution of both transaction and origination/marketing projects</li><li>
Producing comprehensive analysis pertaining to clients, transactions and market events</li><li>
Follow market and sector trends closely to ensure client materials reflect current backdrop</li><li>
Partner with colleagues in investment banking industry groups to model and refine the solutions considered and presented to clients</li><li>
Work closely with internal constituents, lawyers and representatives from other investment banks in the context of deal execution</li><li>
Managing several projects at once and working effectively as an individual and as part of a team</li><li>
Anticipate senior banker needs ahead of planned client meetings, and prepare materials accordingly</li><li>
Think critically/strategically about sectors, including expected developments and implications for each client in the context of the equity market</li><li>
Participating in the recruitment, development and training of junior resources (summer analysts, incoming classes)</li></ul><p></p><p><b>
Qualifications:</b></p><ul><li>
Prior or current investment banking or capital markets relevant experience (1-3 years for Analyst &amp; 3-5 years for Associate)</li><li>
Strong interest in global capital markets</li><li>
A track record of superior performance in professional and extracurricular activities</li><li>
Strong quantitative/analytical skills, attention to detail and client focus</li><li>
Distinguished written and oral communications skills for basic client communication</li><li>
Teamwork skills integral to working with broader ECM team</li><li>
Assertiveness, initiative, leadership, strong work ethic and team focus</li></ul><p></p><p><b>
Shift:</b></p>
1st shift (United States of America)<p></p><p><b>
Hours Per Week:</b></p>
40</div><p></p>

Analyst/Associate, ECM Origination

Hae CPG

<div>
 <p>
  <em>
   NOTE: To apply, please send an email to
   <u>
    people@haecpg.com
   </u>
   with "Job Application - CX Associate" in the subject. Include a brief intro in the body of the email and attach your resume. Candidates will only be reviewed via email.
  </em>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   COMPANY:&nbsp;
  </strong>
  Hae CPG
 </p>
 <p>
  ﻿
  <strong>
   POSITION:&nbsp;
  </strong>
  Customer Service Associate
 </p>
 <p>
  <strong>
   REPORTS TO:&nbsp;
  </strong>
  CX Lead
 </p>
 <p>
  <strong>
   ROLE TYPE:
  </strong>
  Full-Time
 </p>
 <p>
  <strong>
   OFFICE LOCATION:
  </strong>
  &nbsp;Headquartered in Brooklyn, NY but the role is fully remote
 </p>
 <p>
  <strong>
   HOURS:
  </strong>
  Must be comfortable with occasional weekend and holiday coverage
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  <strong>
   About the Company
  </strong>
 </p>
 <p>
  <strong>
   &nbsp;
  </strong>
 </p>
 <p>
  Hae CPG is an operations and supply chain consulting partner for emerging and scaling beauty and wellness brands. We operate as an extension of our clients&rsquo; internal teams, building, running, and strengthening the operational infrastructure that allows brands to grow with confidence.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  We support brands across the full product lifecycle, from early-stage setup through retail and omnichannel expansion. Our work spans both the day-to-day execution required to keep operations running smoothly and the strategic planning needed to scale sustainably.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  Our areas of expertise include inventory and supply planning, production and packaging management, 3PL sourcing and transitions, retail and e-commerce fulfillment, and transportation logistics. Our team has deep experience supporting brands shipping to major retailers in the U.S. and globally, including Sephora, Ulta, Target, Walmart, CVS, Nordstrom, and more.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  <strong>
   Role Description
  </strong>
 </p>
 <p>
  <strong>
   &nbsp;
  </strong>
 </p>
 <p>
  The CX Associate plays a key role in delivering thoughtful, high-quality customer support across multiple Hae CPG client brands. As part of our CX team, you&rsquo;ll manage day-to-day customer inquiries, resolve order and fulfillment issues, and ensure every customer interaction is clear, empathetic, and aligned with each brand&rsquo;s voice and policies.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  This role goes beyond ticket resolution. We're looking for someone with a genuine passion for working with early-stage brands and providing exceptional customer experience. You&rsquo;ll identify patterns in customer feedback, surface operational friction points, and collaborate closely with CX and Operations leads to improve processes and the overall customer experience. Success in this role requires strong judgment, attention to detail, and the ability to balance efficiency with care in a fast-moving, multi-brand environment.
 </p>
 <p>
  <strong>
   &nbsp;
  </strong>
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   &nbsp;
  </strong>
 </p>
 <ul>
  <li>
   Respond promptly and professionally to customer inquiries across designated support channels (primarily email and CRM-based ticketing), ensuring timely, accurate, and brand-aligned communication. This could include reviews, chat, TikTok Shop etc.&nbsp;
  </li>
  <li>
   Own day-to-day ticket resolution, including order inquiries, shipping issues, delivery delays, returns, replacements, and general product questions
  </li>
  <li>
   Troubleshoot order and fulfillment issues and escalating when necessary
  </li>
  <li>
   Log, tag, and track recurring customer issues, trends, and friction points within the CRM and shared trackers&nbsp;
  </li>
  <li>
   Collaborate closely with the CX Manager to surface patterns, flag emerging issues, and support operational updates
  </li>
  <li>
   Follow established CX policies, macros, and SOPs while exercising sound judgment in nuanced or non-standard customer scenarios
  </li>
  <li>
   Identify tickets that require escalation, sensitive handling, or cross-functional input, and flag them clearly and proactively
  </li>
  <li>
   Support multiple brands simultaneously, adapting tone, policies, and workflows to meet each brand&rsquo;s unique needs and expectations
  </li>
  <li>
   Contribute to a high standard of customer experience by balancing efficiency, empathy, and policy adherence
  </li>
 </ul>
 <p>
  &nbsp;
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   1+ years of experience in customer experience or customer support, preferably in a DTC, e-commerce, or startup environment
  </li>
  <li>
   Strong working knowledge of Gorgias, Shopify, and spreadsheet-based logging or trackers (Google Sheets preferred) is a plus
  </li>
  <li>
   Demonstrated ability to exercise good judgment, including knowing when to escalate issues, flag risks, or ask for guidance
  </li>
  <li>
   Highly organized with strong attention to detail and the ability to manage high ticket volume without sacrificing quality
  </li>
  <li>
   Comfortable working across multiple brands at once, each with distinct products, policies, tones, and customer expectations
  </li>
  <li>
   Excellent written communication skills, with the ability to be clear, empathetic, and professional in a fully remote environment
  </li>
  <li>
   Strong problem-solving skills and the ability to investigate issues independently before escalating
  </li>
  <li>
   Reliable self-starter who can manage time effectively, follow processes, and stay accountable in a remote setting
  </li>
  <li>
   Adaptable and receptive to feedback, process changes, and evolving CX priorities
  </li>
  <li>
   Familiarity with e-commerce logistics, shipping workflows, and common carrier issues is a strong plus
  </li>
  <li>
   Working proficiency in Google Sheets, including sorting, filtering, basic formulas, and data lookups; Comfort working in shared trackers and maintaining accurate, structured logs across multiple brands
  </li>
  <li>
   Exposure to and experience working with 3PLs a plus
  </li>
  <li>
   Must be comfortable working on weekends and holidays on an as needed basis
  </li>
 </ul>
</div>


Customer Service Associate

<div><p><b>Job Description:</b></p><p></p><p>
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.<br>
<br>
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates&rsquo; physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.<br>
<br>
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.<br>
<br>
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!</p><p></p><p><b>
Analyst/Associate &ndash; Equity Capital Markets, </b><b>Strategic Equity Solutions Group &ndash; New York, NY
</b></p><p></p><p><b>Overview:</b></p><ul><li>
Bank of America is an industry leader in Equity Capital Markets (&ldquo;ECM&rdquo;)</li><li>
Analyst or Associate in the ECM Strategic Equity Solutions Group (&ldquo;SESG&rdquo;) will support and partner with senior members to help deliver solutions and best execution that bring to bear the full breadth of Bank of America&rsquo;s capabilities</li><li>
Position will be based in New York, NY</li></ul><p></p><p><b>
Responsibilities:</b></p><ul><li>
Supports origination efforts, evaluation of new opportunities, and execution of deals, working on a broad scope of assignments for corporate clients in a global firm environment</li><li>
Acts as a key execution resource working closely with internal partners to create client deliverables and respond to ad-hoc client requests for maximum impact</li><li>
Prepares recommendations on timing, size, and structure of potential transactions and communicates findings to team members</li><li>
Follow market and sector trends closely to ensure client materials reflect current backdrop</li><li>
Work closely with internal constituents, lawyers and representatives from other investment banks in the context of deal execution</li><li>
Assists in coordinating and executing information in collaboration with industry/product groups</li><li>
Manages several projects at once while working effectively as an individual and as part of a team</li></ul><p></p><p><b>
Qualifications:</b></p><ul><li>
Prior or current experience in Capital Markets or Investment Banking, with particular focus on relevant experience in strategic equity products including: equity-linked capital markets, share repurchases, ATMs, equity derivatives, and hedging/monetization strategies (1-3 years for Analyst &amp; 3-5 years for Associate)</li><li>
A track record of superior performance in professional activities</li><li>
Strong quantitative/analytical skills, attention to detail and client focus</li><li>
Strategic and creative thinking skills; distinguished written and oral communications skills</li><li>
Demonstrates assertiveness, initiative, leadership, strong work ethic, with the ability to learn quickly and take on new responsibilities</li><li>
Highly organized and detail oriented &ndash; Manage and deliver high quality, error-free work product on multiple workstreams simultaneously</li><li>
Prioritization / Time Management &ndash; Must work efficiently and effectively in a fast-paced environment</li><li>
Team-oriented and flexible &ndash; Develop strong working relationships with internal and external partners</li></ul><p></p><p><b>
Shift:</b></p>
1st shift (United States of America)<p></p><p><b>
Hours Per Week:</b></p>
40</div><p></p>

Analyst/Associate, ECM SESG

Horizon Media, Inc.

<div><div>Job Description</div><div><div><div>
Blue Hour Studios is a social-first agency that makes brands magnetic through work that gets shared, remixed, and talked about. We create at the intersection of culture, content, creators, and commerce to help brands turn distinct cultural relevance into demand.</div></div><div></div><div><div>
Headquartered in New York and Los Angeles and backed by Horizon Media, we connect creativity and media to drive real business impact.</div></div><div></div><div><div>
The Associate Account Director is a leadership role on the account team, responsible for driving client relationships, leading social strategy, and overseeing the execution of impactful work. This person is a trusted partner to our clients, a leader to our internal teams, and a key contributor to the growth of our agency. This role reports to the VP, Account Director.</div></div><div></div><div><div>
At Horizon and Blue Hour Studios, we understand the value that different perspectives can bring to our clients and culture, so we strive for an environment where our employees feel welcomed, safe and empowered. We value you and believe that your authentic voice and unique perspective allows us to create a more rewarding culture, and experience, together. We hire talented people, challenge them and give them every opportunity to grow.</div></div><div><div>
Responsibilities</div></div><div><div>
Strategic Planning &amp; Thought Leadership</div></div><div><ul><li><div>
Lead the development of social-first creative strategies that are culturally relevant and drive business results.</div></li></ul></div><div><ul><li><div>
Serve as a strategic partner to clients, providing thought leadership on the social landscape, creator economy, and emerging trends.</div></li></ul></div><div><ul><li><div>
Translate client business objectives into actionable, innovative social media campaigns and content programs.</div></li></ul></div><div><ul><li><div>
Identify and articulate new opportunities for client growth and brand distinction in the social space.</div></li></ul></div><div><div>
Client Relationship &amp; Account Management</div></div><div><ul><li><div>
Own and cultivate senior-level client relationships, acting as the primary point of contact and trusted advisor.</div></li></ul></div><div><ul><li><div>
Ensure client satisfaction and retention through proactive communication, strategic counsel, and flawless execution.</div></li></ul></div><div><ul><li><div>
Oversee all account operations, including scoping, budget management, and resource allocation.</div></li></ul></div><div><ul><li><div>
Masterfully present creative concepts and campaign results to clients, articulating the strategic rationale and business impact.</div></li></ul></div><div><div>
Team Leadership &amp; Supervision</div></div><div><ul><li><div>
Manage, mentor, and develop a team of account professionals, fostering a collaborative and high-performing team environment.</div></li></ul></div><div><ul><li><div>
Provide clear direction and feedback to internal teams, ensuring all work is on-brief, on-time, and on-budget.</div></li></ul></div><div><ul><li><div>
Inspire and motivate the team to produce innovative, best-in-class social creative.</div></li></ul></div></div><div><div><div>
Business Growth</div></div><div><ul><li><div>
Support new business efforts by contributing to proposals, pitches, and presentations.</div></li></ul></div><div><ul><li><div>
Identify opportunities for organic growth within existing client relationships.</div></li></ul></div><div><ul><li><div>
Manage account profitability, ensuring projects are delivered within scope and budget.</div></li></ul></div><div><div>
Qualifications</div></div><div><ul><li><div>
6+ yers experience in an account management or strategy role at a social, creative, influencer, or digital agency.</div></li></ul></div><div><ul><li><div>
A deep understanding of the social media and influencer landscape, including platforms, trends, and audience behaviors.</div></li></ul></div><div><ul><li><div>
Superior attention to detail, and incredibly collaborative nature.</div></li></ul></div><div><ul><li><div>
Demonstrated ability to lead and grow client relationships.</div></li></ul></div><div><ul><li><div>
Innate curiosity with strong strategic and creative thinking skills</div></li></ul></div><div><ul><li><div>
Excellent communication, presentation, and interpersonal skills.</div></li></ul></div><div><ul><li><div>
Ability to effectively manage a variety of overlapping projects.</div></li></ul></div><div><ul><li><div>
Experience managing and mentoring direct reports.</div></li></ul><div>
#BHS</div></div></div><div></div><div><i>
Horizon Media is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.</i></div><div></div><div>
Salary Range</div>
$110,000.00 - $130,000.00<div></div><div><i>
A successful applicant&rsquo;s actual base salary may vary based on factors such as individual&rsquo;s skill sets, experience, training, education,</i><i> licensure/certifications,</i><i> and qualifications for the role. </i><i>As an organization, we take an aptitude and competency-based hiring approach.</i><i> </i><i>We provide a competitive total rewards package including a discretionary bonus and a variety of benefits including health insurance coverage, life and disability insurance, retirement savings plans, company paid holidays and unlimited paid time off (PTO), mental health and wellness resources, pet insurance, childcare resources, identity theft insurance, fertility assistance programs, and fitness reimbursement.</i></div></div>

Associate Account Director

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