customer success specialist Jobs in Karachi

customer success specialist

customer support executive Jobs in Karachi

customer support executive

customer support representative Jobs in Karachi

customer support representative

account manager

accounts manager

client relationship manager

Mashreq

<div>
 Job Purpose:
 
 The Virtual Relationship Manager (VRM) will be serving as the key digital bridge between the bank and its SME clients. The role involves driving proactive client engagement, overseeing seamless onboarding and post-onboarding support, and ensuring tailored financial solutions, will be accountable for his own performance, client satisfaction, and revenue growth, while ensuring compliance and fostering a customer-centric, tech-driven digital banking experience.
 
 Key Result Areas:
 
 Virtual Relationship Managers (VRMs) are pivotal in driving customer-centric growth and loyalty through regular client interactions, below provided are the key focus areas for the VRM&rsquo;s
 
 - Lead Management &amp; Drop-off Handling (New Acquisition)
 
 - Managing NSTP Scenarios
 
 - Assisted client onboarding
 
 - Client Servicing &amp; Complaints Handling
 
 - Cross-Sell (within 3 MOB)
 
 Knowledge, Skills &amp; Experience:
 
 &bull; Strong sales knowledge &amp; market trends/investments/ Financial Market Knowledge.
 
 &bull; Strong Interpersonal skills and cultural sensitivity
 
 &bull; Relationship Management &amp; Networking skills. Extrovert/Amiable personality
 
 &bull; At least 5-7 years&rsquo; experience in a similar job.
 
 &bull; Self-Motivated and positive attitude.
 
 &bull; Analytical and numeric skills.
 
 &bull; Problem resolution skills.
 
 &bull; Ability to work under pressure and think on his/er feet.
 
 &bull; Dynamic, result-oriented approach to work.
</div>

Virtual Relationship Manager - NeoBiz (Mashreq Bank Pakistan Limited)

K Com Solutions Pvt. Ltd.

Company: K Com Solutions Pvt. Ltd.Location: Gulshan-e-Iqbal, Karachi (Candidates from Gulshan-e-Iqbal and nearby areas will be preferred)Job Type: Full-timeExperience: 6 months to 2 years (UK Market Accounting/B2B Client Services required)Education: ACCA / ICMA / CIMA FinalistShift: 02:00 PM &ndash; 11:00 PM PKT (Mon &ndash; Sat) | Aligned with UK Business HoursJob DescriptionK Com Solutions Pvt. Ltd. is seeking a sharp, highly articulate Business Development &amp; Client Support Executive for our UK market team.This is not a standard call-center role. You will serve as the primary point of contact for UK-based corporate clients, bridging the gap between financial expertise and relationship management. If you understand UK accounting and possess impeccable English communication skills, this role offers rapid career growth.Core Responsibilities:&middot; Client Engagement: Act as the primary contact for UK B2B clients via phone, email, and portals to drive client satisfaction and business growth.&middot; Technical Liaison: Translate client needs to our internal financial teams to resolve complex accounting and service queries.&middot; Consultative Support: Present our cloud accounting and tax compliance solutions to UK business owners during their active working hours.&middot; Workflow Management: Maintain precise records of client interactions, service updates, and pipelines within our CRM.Requirements &amp; Qualifications:&middot; Education: ACCA, ICMA, or CIMA (Finalist required only).&middot; Experience: 6 months to 2 years of experience handling UK market accounting services or international B2B clients.&middot; Communication: Exceptional, near-native English proficiency (written and verbal) for executive-level professional conversations.&middot; Software Tools: Hands-on familiarity with Xero, QuickBooks, Sage, or Free-Agent.&middot; Tax Knowledge: Foundational understanding of UK tax laws (VAT, CIS, Corporate Tax).&middot; Availability: Must be able to work the afternoon/evening shift to align with UK business hours.Benefits:&middot; Competitive base salary + performance incentives.&middot; Clear career growth in a rapidly expanding corporate services firm.&middot; Professional and collaborative office environment.Application Question(s):<ul><li>Are you currently an ACCA, ICMA, or CIMA Finalist?</li><li>What is your current notice period/how soon can you join?</li></ul>Language:<ul><li>English proficiency (Required)</li></ul>Work Location: In person

[URGENT HIRING] Business Development & Client Support Executive – UK Accounting Services

Arqi Digitals

MarkCoders is Hiring &ndash; Front Sales Representative (US Market)Are you confident in dealing with international clients and turning leads into long-term business opportunities? Join MarkCoders and become part of a fast-growing team working with clients across the US market.Position: Front Sales Representative Location: Onsite Shift: Evening/Night Shift (Aligned with US Eastern Time Zone)What You&rsquo;ll Do:<ul><li>Handle inbound &amp; outbound leads from social media and outreach campaigns</li><li>Communicate with US clients through chat, email, and calls</li><li>Conduct discovery calls for web and mobile app development projects</li><li>Understand client requirements and pitch suitable solutions</li><li>Coordinate with technical/pre-sales teams when required</li><li>Build strong client relationships through regular follow-ups</li><li>Close deals and contribute to company growth</li></ul>Requirements:<ul><li>Proven experience in sales/client dealing</li><li>Experience in cold outreach and lead conversion</li><li>Excellent communication and negotiation skills</li><li>Experience dealing with US/international clients preferred</li><li>Self-motivated, target-driven, and confident personality</li><li>Ability to work during US business hours</li></ul>Bonus Skills:<ul><li>Experience selling websites, mobile apps, SEO, branding, or digital services</li><li>Familiarity with CRM tools and sales pipelines</li><li>Strong upselling and closing abilities</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>Performance-based incentives</li><li>Long-term career growth opportunities</li><li>Supportive and growth-focused work environment</li><li>Exposure to international clients and projects</li></ul>Apply now at: careers@markcoders.comPay: Rs80,000.00 - Rs100,000.00 per hourWork Location: In person

Front Sales Representative

Traventure

Traventure is seeking a highly experienced, customer-focused, and sales-driven Global Visa &amp; Holiday Consultant to join our growing team.The ideal candidate should possess strong expertise in global visa services, airline ticketing, holiday packages, and travel sales, with the ability to independently manage client inquiries, convert leads into confirmed bookings, and contribute to business growth.This role requires a proactive professional who can deliver exceptional customer service while consistently achieving sales targets and building long-term client relationships.Key ResponsibilitiesTravel Sales &amp; Revenue Generation<ul><li>Achieve and exceed assigned monthly and annual sales targets.</li><li>Convert inquiries, walk-in clients, phone calls, WhatsApp messages, emails, and online leads into confirmed bookings.</li><li>Actively upsell and cross-sell Traventure's travel services.</li><li>Build long-term client relationships to generate repeat and referral business.</li><li>Identify new sales opportunities and contribute to business development initiatives.</li></ul>Visa &amp; Travel Operations<ul><li>Handle global tourist, visit, business, and other visa applications.</li><li>Manage airline ticketing, fare construction, reissues, refunds, cancellations, and amendments.</li><li>Design and sell domestic and international holiday packages.</li><li>Prepare professional travel itineraries, quotations, and proposals.</li><li>Coordinate hotel reservations, transfers, travel insurance, cruises, and other travel services.</li><li>Ensure all bookings are processed accurately and efficiently.</li></ul>Client Relationship Management<ul><li>Advise clients on destinations, travel options, visa requirements, and budgets.</li><li>Provide accurate travel information and professional consultation.</li><li>Handle customer concerns and resolve issues professionally.</li><li>Maintain strong customer relationships to maximize client retention and satisfaction.</li></ul>Business Execution<ul><li>Process bookings through GDS systems and supplier portals.</li><li>Coordinate with airlines, embassies, hotels, tour operators, and other suppliers.</li><li>Stay updated with airline policies, visa regulations, travel advisories, promotions, and industry trends.</li><li>Maintain accurate sales records and customer documentation.</li></ul>Requirements<ul><li>Minimum 4&ndash;6 years of experience in a travel agency or travel management company.</li><li>Proven experience in travel sales and revenue generation.</li><li>Strong practical experience in:</li><li>Global Visa Services</li><li>Airline Ticketing</li><li>Fare Construction</li><li>Holiday Packages</li><li>Customer Relationship Management</li><li>Experience using Galileo, Amadeus, Sabre, or other GDS systems is highly preferred.</li><li>Strong knowledge of international destinations, airline policies, and visa procedures.</li><li>Excellent sales, negotiation, communication, and closing skills.</li><li>Ability to independently manage clients and achieve sales targets.</li><li>Strong organizational, documentation, and multitasking abilities.</li></ul>Salary &amp; Benefits<ul><li>Competitive Salary Package</li><li>Attractive Performance-Based Incentives</li><li>Career Growth &amp; Development Opportunities</li><li>Professional &amp; Supportive Working Environment</li></ul>Important Note<ul><li>Only candidates with relevant travel industry experience will be considered.</li><li>Applications from unrelated industries may not be shortlisted.</li><li>Candidates must be capable of independently handling travel sales, visa consultation, holiday packages, and airline ticketing.</li></ul>Application Question(s):<ul><li>Briefly describe:</li></ul>Your experience in travel sales, including global visa services, airline ticketing, holiday packages, and customer relationship management. The monthly or annual sales targets you have achieved. The GDS systems (Galileo, Amadeus, Sabre, etc.) and travel software you have used. How you generate leads, convert inquiries into confirmed bookings, and build long-term client relationships.Work Location: In person

Global Visa & Holiday Consultant

Standard Chartered

<div>
 
 Job Summary
 
 
 
 The role requires the person to work with different stakeholders within the Bank to fulfil client&rsquo;s financial needs and provide the clients with seamless service
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Provide quality support and advice to Relationship Managers (RM&rsquo;s) within all lending units located in Standard Chartered Bank Pakistan on all documentation related matters, including the origination of documentation for customers where required
 </li>
 <li>
 To deliver excellent service and advice to our Corporate (Corporate &amp; Institutional Banking) clients in all interactions for their channel activation pre-transactional enquiries/setup, trainings and other channel related issues.
 </li>
 <li>
 Perform end-to-end orchestration across all processes and services managed by the Client Management Team
 </li>
 <li>
 Engage clients throughout process, ensuring seamless delivery and client experience
 </li>
 <li>
 Own and drive execution of processes, working closely with stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, across both simple and complex cases.
 </li>
 <li>
 Adheres to first-time-right principles
 </li>
 <li>
 Provide insight and suggestions to improving processes, identifying opportunities to streamline and automate. Looks at ways to promote standard work and best practices.
 </li>
 <li>
 Undertake ad-hoc duties and when delegated by Line Manager and Country Head of Client Management
 
 
 </li>
 </ul>
 
 Skills And Experience
 
 
 
 <ul>
 <li>
 Strong ability to positively influence stakeholders across value chain to both orchestrate and execute on processes and deliver exceptional client service and experience
 </li>
 <li>
 Ability to positively engage and build rapport with clients
 </li>
 <li>
 Problem solver; looks for solutions and finds ways to progress despite blockages
 </li>
 <li>
 Has a clear understanding of the client needs being serviced
 </li>
 <li>
 Ability to work independently without direct supervision and able to cope with pressures from tight deadlines
 </li>
 <li>
 A team player with good interpersonal skills
 
 
 </li>
 </ul>
 
 About Standard Chartered
 
 
 
 We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
 
 
 Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
 
 
 
 Together We
 
 
 
 <ul>
 <li>
 Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
 </li>
 <li>
 Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
 </li>
 <li>
 Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 
 In line with our Fair Pay Charter,
 
 we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
 
 
 <ul>
 <li>
 Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
 </li>
 <li>
 Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
 </li>
 <li>
 Flexible working options based around home and office locations, with flexible working patterns.
 </li>
 <li>
 Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
 </li>
 <li>
 A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
 </li>
 <li>
 Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
 </li>
 </ul>
</div>

Associate, Client Delivery

Standard Chartered Bank

#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-
 Requisition Number: 56946
 Job Location: Karachi, PAK
 Global Grade: Band 7
 Work Type: Office Working
 Employment Type: Permanent
 Posting Start Date: 07/07/2026
 Posting End Date: 21/07/2026
 :
 Job Summary
 
The role requires the person to work with different stakeholders within the Bank to fulfil client’s financial needs and provide the clients with seamless service
 
Key Responsibilities
 Provide quality support and advice to Relationship Managers (RM’s) within all lending units located in Standard Chartered Bank Pakistan on all documentation related matters, including the origination of documentation for customers where required
 To deliver excellent service and advice to our Corporate (Corporate & Institutional Banking) clients in all interactions for their channel activation pre-transactional enquiries/setup, trainings and other channel related issues.
 Perform end-to-end orchestration across all processes and services managed by the Client Management Team
 Engage clients throughout process, ensuring seamless delivery and client experience
 Own and drive execution of processes, working closely with stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, across both simple and complex cases.
 Adheres to first-time-right principles
 Provide insight and suggestions to improving processes, identifying opportunities to streamline and automate. Looks at ways to promote standard work and best practices.
 Undertake ad-hoc duties and when delegated by Line Manager and Country Head of Client Management
 
Skills and Experience
 Strong ability to positively influence stakeholders across value chain to both orchestrate and execute on processes and deliver exceptional client service and experience
 Ability to positively engage and build rapport with clients
 Problem solver; looks for solutions and finds ways to progress despite blockages
 Has a clear understanding of the client needs being serviced
 Ability to work independently without direct supervision and able to cope with pressures from tight deadlines
 A team player with good interpersonal skills
 About Standard Chartered
 
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
 
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
 
Together we: 
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
 Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
 Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
 What we offer
 
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
 
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
 Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
 Flexible working options based around home and office locations, with flexible working patterns.
 Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
 A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
 Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
 #body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-

ibex. Pakistan

<div>
 
 Job Summary
 
 
 
 Ibex, on behalf of one of its international clients, is seeking a high-performing and articulate professional to join its team as a
 
 Client &ndash; HR Domain
 
 . This is a
 
 fixed night shift, onsite, client-facing role (Monday to Friday)
 
 that offers direct exposure to a global HR environment, where professionalism, strong communication, and ownership are essential. The position provides an excellent opportunity to work closely with international stakeholders, leverage HR systems expertise, and grow within a fast-paced, performance-driven organization.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related discipline.
 </li>
 <li>
 Previous experience in HR or HR-related functions is a strong plus.
 </li>
 <li>
 Proven experience working with HR-based software or enterprise HR platforms.
 </li>
 <li>
 Excellent command of spoken and written English.
 </li>
 <li>
 Strong proficiency in basic computer applications, including email, typing, and standard business tools.
 </li>
 <li>
 Demonstrated ability to communicate confidently and professionally with international clients.
 </li>
 <li>
 High adaptability and ability to thrive in a dynamic, evolving environment.
 </li>
 <li>
 Willingness and availability to work onsite during the night shift.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 As a Client Service Executive in the HR domain, you will serve as a trusted point of contact for clients, ensuring seamless HR-related service delivery. This role requires a combination of
 
 strong client management skills, HR knowledge, and hands-on software expertise
 
 , enabling you to provide tailored solutions and strengthen long-term client relationships.
 
 
 <ul>
 <li>
 Act as the primary point of contact for clients, delivering clear, confident, and professional communication at all times.
 </li>
 <li>
 Manage client requests and interactions using HR-based software platforms; hands-on experience with such systems is highly valued.
 </li>
 <li>
 Apply strong client service and relationship management skills to understand client needs and deliver accurate, HR-aligned solutions.
 </li>
 <li>
 Demonstrate exceptional verbal and written communication skills while engaging with international clients.
 </li>
 <li>
 Analyze and resolve HR-related client concerns using structured problem-solving and sound judgment.
 </li>
 <li>
 Maintain professionalism and composure in complex or high-pressure situations.
 </li>
 <li>
 Contribute to continuous service improvement through feedback, quality initiatives, and collaboration.
 </li>
 <li>
 Identify opportunities to recommend HR-related products or services aligned with client needs and business objectives.
 </li>
 </ul>
</div>

CSR-HR for Health - PK

Explore 130+ Client relationship manager in Karachi this August. Find roles across top companies and apply now to boost your career.

130 client relationship manager jobs In Karachi

Virtual Relationship Manager - NeoBiz (Mashreq Bank Pakistan Limited)

[URGENT HIRING] Business Development & Client Support Executive – UK Accounting Services

Front Sales Representative

Global Visa & Holiday Consultant

Associate, Client Delivery

Associate, Client Delivery

CSR-HR for Health - PK