customer service representative Jobs in Karachi

customer service representative

customer support representative Jobs in Karachi

customer support representative

customer service representative (csr) Jobs in Karachi

customer service representative (csr)

senior business analyst - crm Jobs in Karachi

senior business analyst - crm

account manager - client services Jobs in Karachi

account manager - client services

client relationship manager

HG Markets Pvt Ltd

*Students are not eligible to apply as this is a full time office based job* Immediate hiring required!Job Title: Client Relationship Executive (Entry-Level)Department: Business Development/Marketing Location: Clifton Karachi Job Type: Full-Time Compensation: Fixed Basic Allowance + Commission-Based IncentivesAbout the Role: We are seeking enthusiastic and motivated fresh graduates to join our Business Development team. This is an excellent opportunity for individuals looking to kick-start their career in sales, client relationship management, and financial services. The role offers a blend of marketing, sales, and financial consulting within the Pakistan Stock Exchange (PSX) and Pakistan Mercantile Exchange (PMEX).Role Includes:<ul><li>Lead generation &amp; telemarketing</li><li>Client meetings and account pitching</li><li>Providing financial services to clients in listed commodities</li></ul>What We Offer: &#9989; Basic Allowance + Commissions &#9989; Professional Training &amp; Mentorship &#9989; Growth Path: Trainee &rarr; Executive &rarr; ManagerWho Can Apply:<ul><li>Fresh Graduates (any discipline)</li><li>Good communication &amp; presentation skills</li><li>Formal dressing &amp; full-time availability</li></ul>Job Details:Last Saturday of the month is operational onlyWorking hours: 10 AM &ndash; 7 PM, Monday to Friday (for males)10 AM &ndash; 6:30 PM, Monday to Friday (for females)Salary Structure: Fixed Basic Allowance plus commission and incentivesBDE Basic Allowance during training Rs. 25000Trader: Rs. 25000 plus commission (depends on trades avg 50-60k)Location : Al Beena commerical centre, BC-11 Block 5, Kehkashan Clifton, KarachiTraining period : 3 days formal training with batch. 3 to 4 weeks on floor training under line manager (paid as applicable)Job Type: Full-timePay: Rs25,000.00 - Rs50,000.00 per monthWork Location: In person

Client Relationship Executive - Fresh Graduates

HRCONSOL

HRCONSOL is Hiring &ndash; Business Development Manager (BDM)For a Leading Freight Forwarding &amp; Logistics Company &ndash; KarachiLocation: Shahrah-e-Faisal, Karachi Timings: Mon&ndash;Fri (9 AM&ndash;6 PM) | Sat (10 AM&ndash;3 PM) Industry: Freight Forwarding &amp; Logistics Employment Type: Full-timeAbout the ClientOur client is a trusted and veteran freight forwarding &amp; logistics company with 40+ years of excellence in global shipping, supply chain management, and international trade facilitation. As proud members of IATA, WCA, FIATA, and JCTrans, they serve leading exporters and importers across multiple industries in Pakistan and worldwide.Position Overview &ndash; Business Development Manager (BDM)We are looking for an experienced and dynamic Business Development Manager to drive sales growth and develop new business opportunities in air freight, sea freight (LCL/FCL), project cargo, customs brokerage, and supply chain solutions.The ideal candidate must possess strong industry insights, a proactive sales mindset, and a proven track record in client relationship management.Key Responsibilities<ul><li>Develop &amp; execute strategic business development plans to meet sales targets.</li><li>Identify new business opportunities through networking, research &amp; industry engagement.</li><li>Maintain and grow relationships with existing clients to ensure long-term retention.</li><li>Prepare &amp; present value-driven logistics solutions and competitive proposals.</li><li>Negotiate pricing, contracts, and service agreements with clients.</li><li>Coordinate with operations, customer service, and global agents to ensure smooth shipment handling.</li><li>Track performance metrics: sales pipeline, revenue targets, and market trends.</li><li>Stay informed about global trade developments, freight rates, and routing options.</li><li>Represent the company at exhibitions, business meetings, and industry events.</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree in Business, Supply Chain, International Trade, or related field (MBA preferred).</li><li>3&ndash;5 years of proven sales/BD experience in freight forwarding or logistics.</li><li>Solid understanding of air freight, sea freight (LCL/FCL), and customs clearance.</li><li>Excellent communication, negotiation, and presentation skills.</li><li>Strong client relationship-building and account management capabilities.</li><li>Self-motivated, target-driven, and performance-focused.</li><li>Proficient in MS Office (Word, Excel, PowerPoint).</li></ul>What We Offer<ul><li>Salary: 130,000 &ndash; 190,000 + Attractive Commission Structure</li><li>Health &amp; employee benefits</li><li>Career advancement within a global logistics network</li><li>Supportive, professional, and dynamic work culture</li></ul>How to ApplySend your CV to: jobs@hrconsol.com Subject Line: BDM &ndash; Freight Forwarding (Karachi)Job Type: Full-timePay: Rs130,000.00 - Rs190,000.00 per monthWork Location: In person

Business Development Manager (BDM)

INNOVATIVE PVT LTD

Education: Bachelor&rsquo;s or Master&rsquo;s in Computer Science, Software Engineering, or related field. Experience: 8&ndash;12 years of experience, with 2&ndash;4 years in a leadership role.Desired Competencies: Expertise in software support operations and implementation projects.Proficient in SQL, application servers, and enterprise software.Skilled in Agile and Waterfall project management methodologies.Strong analytical, problem-solving, and decision-making abilities.Excellent communication, client management, and leadership skills.Solid understanding of ITIL and incident/change management processes.Job Responsibilities:Lead and manage L1&ndash;L3 software support operations.Oversee incident handling, root cause analysis, and issue resolution.Coordinate with development on complex issues, releases, and patches.Maintain support documentation, SOPs, and knowledge base.Ensure compliance with security, audit, and change policies.Plan and execute client software implementation projects.Manage requirements, UAT, go-live, and post-deployment support.Serve as primary client escalation and relationship manager.Collaborate on new business opportunities and service improvements.Mentor and develop team members, driving performance and excellence.Job Type: Full-timePay: Rs150,000.00 - Rs200,000.00 per monthWork Location: In person

Lead Support & Implementation Engineer

Brampton Immigration Consultancy

About UsIntake Abroad is a leading organization in the overseas education industry, helping students achieve their dreams of studying abroad. We connect learners with global opportunities through innovative technology, strong partnerships, and expert guidance.Role: Business Development ManagerWe are looking for a driven and results-oriented Business Development Manager with a passion for student recruitment, overseas education. This role is ideal for professionals with at least 1 year of business development or sales experience who want to make a meaningful impact in the study abroad sector.What You'll Do<ul><li>Develop and implement strategies to expand our international education manager broad .</li><li>Identify and pursue new business opportunities, partnerships, and collaborations.</li><li>Build and maintain strong client and partner relationships (universities, colleges, education consultants, and agencies).</li><li>Conduct market research to identify student recruitment trends and competitor activities.</li><li>Collaborate with the marketing and counseling teams to align business strategies.</li><li>Meet and exceed monthly/quarterly business development targets.</li></ul>Qualifications &amp; Skills<ul><li>Minimum 1 year of experience in Business Development, Sales, or Client Relationship Management (preferably, overseas education, or student recruitment).</li><li>Excellent communication, negotiation, and presentation skills.</li><li>Ability to build and maintain long-term relationships with clients, partners, and institutions.</li><li>Target-driven with a proven track record of achieving business growth.</li><li>Bachelor&rsquo;s degree in Business, Marketing, Education, or a related field (preferred).</li></ul>Why Join Us?<ul><li>Be part of a growing study abroad company with global reach.</li><li>Work in a collaborative, supportive, and growth-driven environment.</li><li>Competitive salary with performance-based incentives.</li><li>Career growth opportunities in the education and student recruitment industry.</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs60,000.00 per monthWork Location: In person

Business Development Manager

LOGISTIX EXPRESS PRIVATE LIMITED

Job DescriptionThe Key Account Manager (KAM) will be responsible for managing and nurturing relationships with our business clients. You will act as their primary point of contact, ensuring smooth operations, timely communication, and a delightful service experience from booking to final delivery.The ideal candidate is proactive, detail-oriented, great at communication, and understands logistics operations.Key Responsibilities<ul><li>Build and maintain strong relationships with key business clients.</li><li>Understand each client&rsquo;s shipping patterns, challenges, and growth plans.</li><li>Serve as the primary liaison for all operational, commercial, and service-related communication.</li></ul>Account Management<ul><li>Manage day-to-day shipments, bookings, and service queries.</li><li>Monitor shipment status and proactively update clients.</li><li>Resolve service issues by coordinating with operations, warehouse, and support teams.</li><li>Ensure clients have a seamless experience from goods arrival to final delivery.</li></ul>Growth &amp; Revenue<ul><li>Identify opportunities to upsell and increase client volume through consistent follow-up.</li><li>Assist clients in understanding solutions like consolidated delivery, DDP services, and Tradeflow Credit.</li><li>Work on revenue targets and monthly volume goals.</li></ul>Operational Coordination<ul><li>Communicate with the fulfillment, dispatch, customs handling, and customer support departments.</li><li>Track client shipments through the complete lifecycle.</li><li>Ensure accuracy in documentation, labels, and delivery instructions.</li></ul>Reporting &amp; Analysis<ul><li>Maintain CRM records and prepare weekly client performance reports.</li><li>Analyze client behavior&mdash;volume trends, pain points, and retention metrics.</li></ul>RequirementsEducation &amp; Experience<ul><li>Bachelor&rsquo;s degree in Business, Supply Chain, Marketing, or related fields.</li><li>Minimum 1&ndash;3 years experience in key account management, operations, logistics, or customer success.</li><li>Experience in logistics, e-commerce, freight forwarding, or shipping is a strong plus.</li></ul>Skills &amp; Competencies<ul><li>Excellent communication and relationship-building abilities.</li><li>Strong follow-up and client handling skills.</li><li>Ability to multitask and manage multiple accounts.</li><li>Problem-solving mindset with a &ldquo;client-first&rdquo; attitude.</li><li>Proficiency in CRM, WhatsApp Business, Excel/Sheets.</li><li>Knowledge of cross-border delivery or DDP operations is a plus (training will be provided).</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Key Account Manager

Supply Chain Services

Looking for candidates who are willing to pursue their careers in administrative roles as long-term commitments. Must be self-motivated to work in a fast-paced environment._______________________ JOB DESCRIPTION ______________________<ul><li>Provide support with the department's day-to-day tasks.</li><li>must have strong organizational skills and the ability to prioritize and manage high-volume workloads while meeting deadlines</li><li>Strong attention to detail , great customer service, must be outstanding in the strong follow-ups , record keeping ,</li><li>Ensure that all documentation is completed in a correct manner and presented within the expected time frames as designated by the departmental head at any given time.</li><li>key player with Client Relationship Management</li><li>Should be good enough to handle different working situations/conditions.</li><li>Excellent communication skills are also important, to ensure the office operates efficiently.</li><li>Communicate effectively with customers, clients and team members by emails, telephone, and electronically. Proactively organize workflow to meet customer time frames.</li><li>Taking ownership of complaint and queries and proactively following through to resolution.</li><li>Ensure timely resolution of any discrepancy .</li><li>Maintain a positive working relationship at all levels.</li><li>Able to work under minimum supervision.</li></ul>Education: GraduateExperience : 2 Years Minimum in same fieldOther Skills: Fluency in English (Mandatory).Good command of MS excel and better commercial sense.Excellent organization, planning and communication skills, client relationship management.Working Hours:<ul><li>Winter: 01:30pm-10:30pm , Summer : 12:30pm -09:30pm (this is the standard pakistan timings and can change as per requirement).</li><li>We only follows UK calendar for holidays , no Pakistani Federal Holidays</li></ul>Employment Type: PermanentLocation: &quot;Bahria Town Karachi , Mid Way Commercial, 18B &quot;Only Candidates of Bahria town will be contacted .Job Type: Full-timePay: Rs60,000.00 - Rs90,000.00 per monthApplication Question(s):<ul><li>do you live in Bahria Town Karachi ? please share complete address</li><li>your salary expectations and what would be the expected time frame for joining your services ?</li></ul>Work Location: In person

Operations Executive- BahriaTown Karachi

Skylink Distributions (Pvt.) Ltd

Job Title: Client Relationship OfficerJob Description:The Client Relationship Officer is responsible for managing client accounts and building lasting relationships with key stakeholders. This role requires excellent interpersonal skills, a customer-centric approach, and the ability to collaborate effectively with internal teams. The Client Relationship Officer will work directly with clients to ensure their satisfaction, address their needs, and drive business growth by delivering tailored solutions and exceptional service.Key Responsibilities:<ul><li>Client Onboarding and Integration</li><li>Guide new clients through the onboarding process, ensuring they are familiar with company products, services, and processes. Provide them with the necessary tools and resources to get started smoothly.</li><li>Establish and Maintain Client Relationships</li><li>Act as the primary point of contact for assigned clients, building and maintaining strong, long-term relationships based on trust, communication, and exceptional service.</li><li>Address Client Inquiries and Concerns</li><li>Respond to client inquiries, issues, and requests promptly, ensuring their concerns are addressed and resolved in a professional and efficient manner.</li><li>Client Retention and Satisfaction</li><li>Regularly engage with clients to assess satisfaction levels and identify opportunities for improvement. Work proactively to ensure clients remain satisfied and loyal to the company.</li><li>Monitor Client Accounts</li><li>Track and monitor client accounts to ensure all agreements and service levels are being met. Provide regular updates and reports to clients regarding account health, progress, and performance.</li><li>Identify Opportunities for Upselling and Cross-selling</li><li>Recognize opportunities within existing accounts for upselling or cross-selling additional products or services that meet client needs. Work with sales teams to present these opportunities to clients.</li><li>Collaborate with Internal Teams</li><li>Work closely with other departments (sales, marketing, operations, support) to ensure client needs are met effectively. Communicate client feedback and insights to relevant teams to improve products/services.</li><li>Develop and Implement Client Retention Strategies</li><li>Create and execute strategies to retain and grow client relationships, such as regular check-ins, customer feedback sessions, and personalized service offerings.</li><li>Prepare and Deliver Client Reports</li><li>Provide clients with regular performance reports, status updates, and insights on key metrics, helping them understand how the company&rsquo;s offerings are benefiting their business.</li><li>Resolve Client Issues and Escalate When Necessary</li><li>Act as a problem-solver for any client issues or concerns. If necessary, escalate unresolved issues to higher management or specialized teams to ensure timely resolution.</li></ul>Qualifications:<ul><li>Education: A Bachelor&rsquo;s degree in Business Administration, Marketing, Communications, or a related field.</li><li>Experience: 1-3 years of experience in customer service, account management, or relationship management.</li><li>Candidates proficient in Sindhi language are encourage to apply for this role.</li><li>Skills:</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving abilities with a focus on customer satisfaction.</li><li>Ability to manage multiple accounts and projects simultaneously.</li><li>Strong organizational and time management skills.</li></ul>Key Performance Indicators (KPIs):<ul><li>Client Retention Rate</li><li>Revenue Growth from Existing Clients</li><li>Response Time to Client Inquiries and Requests</li><li>Successful Resolution of Client Issues</li><li>Frequency of Client Engagement/Touch-points</li></ul>Job Type: Full-timeWork Location: In person

Client Relationship Officer

Explore 958+ Client relationship manager in Karachi this December. Find roles across top companies and apply now to boost your career.