customer service representative Jobs in Karachi

customer service representative

customer service representative (csr) Jobs in Karachi

customer service representative (csr)

customer support representative Jobs in Karachi

customer support representative

customer care executive

enterprise account manager sales Jobs in Karachi

enterprise account manager sales

client relationship manager

EFU Life Assurance - Karachi Cantt Branch

<div>
 
 Company Description
 
 
 
 EFU Life - Window Takaful Operations offers a Shariah compliant way of safeguarding individuals and their families against future financial losses. Takaful products assist participants in sharing their risk through cooperation, brotherhood, mutuality, and solidarity for the common good.
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role for a Business Development Manager located in Karachi Division. The Business Development Manager will be responsible for identifying and pursuing new business opportunities, establishing and maintaining client relationships, and developing strategies to achieve sales targets. Additionally, the role includes conducting market research, analyzing competitors, and preparing detailed business plans. Daily tasks involve meetings with potential clients, preparing presentations, and collaborating with internal teams to ensure client satisfaction and successful project execution.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proven experience in business development, sales, and client relationship management
 </li>
 <li>
 Strong skills in market research, competitor analysis, and strategic planning
 </li>
 <li>
 Excellent communication, negotiation, and presentation skills
 </li>
 <li>
 Ability to work independently and as part of a team
 </li>
 <li>
 Familiarity with financial products, especially Takaful, is a plus
 </li>
 <li>
 Bachelor's degree in Business Administration, Marketing, or a related field
 </li>
 </ul>
</div>

Business Development Manager

Logon Broadband Pvt Ltd

Job Description (JD) of Manager Finance OperationsThe candidate plays a critical role in maintaining and expanding relationships with a company&rsquo;s clients. Below are the key responsibilities typically associated with the role:Client Relationship ManagementSales and Revenue GenerationSales Goals: Achieve sales targets by identifying new business opportunities within existing accounts and upselling or cross-selling products/services.Proposal Development: Prepare and present proposals tailored to clients&rsquo; specific needs and objectives.Contract Negotiation: Negotiate contracts and agreements to maximize profit while ensuring client satisfaction.Account ManagementAccount Planning: Develop detailed account plans to ensure clients receive the appropriate products/services and support.Performance Tracking: Monitor account performance and analyze metrics to gauge the success of services provided.Coordination and CollaborationInternal Coordination: Collaborate with internal teams such as sales, marketing, product development, and customer service to meet client needs.Project Management: Manage client projects from inception to completion, ensuring deliverables meet the client&rsquo;s expectations and deadlines.Reporting and DocumentationReporting: Provide regular reports to clients on their account status, including performance metrics and improvement suggestions.Documentation: Maintain comprehensive and accurate records of client interactions, agreements, and account activity.Feedback Collection: Gather and act on client feedback to improve service delivery and client satisfaction.Financial ManagementBudget Management: Manage account budgets, ensuring projects are completed within financial constraints.Invoicing: Oversee the invoicing process, ensuring clients are billed accurately and payments are received on time.Professional DevelopmentIndustry Knowledge: Stay updated with industry trends, competitive landscape, and best practices to provide informed advice to clients.<ul><li>Vendor Payment Management</li><li>Timely Vendor Payments</li><li>Cash Flow Management</li><li>Investment ROI</li><li>New Project Costing</li><li>Project Cost Accuracy</li><li>Project Profitability</li><li>Funds Management</li><li>Fund Allocation Accuracy</li><li>Return on Assets (ROA)</li><li>Compliance with Tax and Labor Laws</li><li>Coordination and Collaboration</li><li>Internal Collaboration Efficiency</li><li>Project Delivery Timeliness</li></ul>To Apply: Send your resume to careers@lbi.net.pk Subject Line: Application for Manager Finance Operations Job Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthWork Location: In person

Manager Finance Operation

Horizon Tech

We're seeking a dynamic Account Manager who will serve as the strategic bridge between our clients and internal teams. This role combines traditional account management with hands-on project coordination and technical client success management. You'll be the central hub of knowledge, accountability, and client satisfaction across all digital project deliverables.This is a leadership-track position where you'll own the complete client experience from onboarding through project delivery, ensuring every client relationship drives both satisfaction and business growth.ResponsibilitiesClient Relationship Management<ul><li>Serve as the primary point of contact and strategic advisor for assigned client accounts.</li><li>Build and maintain strong, long-term client relationships that drive retention and expansion.</li><li>Conduct regular business reviews and strategic planning sessions with key stakeholders.</li><li>Identify opportunities for account growth, upselling, and cross-selling services.</li><li>Manage contract renewals, negotiations, and expansion discussions.</li></ul>Project Leadership &amp; Execution<ul><li>Develop comprehensive project plans outlining key milestones, deliverables, and resource requirements.</li><li>Collaborate with internal teams to create detailed project strategies and realistic timelines.</li><li>Oversee end-to-end project execution, monitoring progress and ensuring on-time delivery.</li><li>Allocate resources effectively across team members and tools to meet project deadlines.</li><li>Identify potential risks and challenges, and implement proactive solutions for project success.</li></ul>Client Success &amp; Quality Assurance<ul><li>Maintain detailed documentation of each client's goals, objectives, KPIs, and project timelines.</li><li>Ensure all client projects are properly tracked and visible in project management systems.</li><li>Conduct thorough quality assurance testing on all deliverables before client presentation.</li><li>Translate client requirements into clear, actionable specifications for technical teams.</li><li>Provide regular, proactive updates to clients on project progress and milestones.</li></ul>Strategic Communication &amp; Collaboration<ul><li>Partner with operations teams to refine processes, deadlines, and accountability systems.</li><li>Work closely with technical teams to ensure client needs are accurately translated into deliverables.</li><li>Provide structured feedback and clear communication channels between all project stakeholders.</li><li>Protect team productivity by filtering client requests into actionable, prioritised tasks.</li></ul>Must Haves<ul><li>Bachelor's degree in Business, Marketing, Communications, or related field</li><li>3-5 years of account management, client success, or project management experience</li><li>Proven track record in managing B2B client relationships and driving account growth.</li><li>Experience with digital marketing or technology services preferred</li><li>Proficiency with project management tools (ClickUp, Asana, Monday.com, or similar)</li><li>Strong understanding of digital project workflows and quality assurance processes</li><li>Experience with GoHighLevel CRM and client communication platforms</li><li>Basic understanding of web technologies and digital marketing concepts.</li><li>Advanced proficiency in Microsoft Office Suite and Google</li><li>Strategic Thinking: Ability to understand client business goals and translate them into actionable project plans</li><li>Detail-Oriented: Exceptional attention to detail with strong organisational and documentation skills</li><li>Communication Excellence: Outstanding written and verbal communication skills with the ability to manage multiple stakeholder relationships</li><li>Problem-Solving: Proactive approach to identifying and resolving challenges before they impact client satisfaction</li><li>Leadership: Natural ability to coordinate teams and drive accountability without direct authority</li><li>Adaptability: Comfortable working in a fast-paced environment with changing priorities and requirements.</li></ul>Other Details<ul><li>Job Timings: On-site evening night shift following US EST</li><li>Office location: Off to Shahrah-e-Faisal, PECHS, Karachi</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs200,000.00 per monthApplication Question(s):<ul><li>Are you available for an on-site evening night shift? </li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>account management, client success, or project management : 3 years (Required)</li><li>GoHighLevel CRM : 1 year (Preferred)</li><li>project management tools (ClickUp, Asana, Monday.com): 2 years (Required)</li></ul>Language:<ul><li>English fluently (Required)</li></ul>Work Location: In person

Account Manager - Digital Client Success & Project Leadership

The Brand Consultants

Job description:Business Development Manager!Location: The Forum Mall Clifton Block - 09, Karachi | Timings: 9:30 AM to 5:30 PM (Mon to Fri)Are you a strategic thinker with strong leadership and business development skills? We&rsquo;re looking for a Business Development Manager to join our growing team and play a key role in driving revenue, client relationships, and operational success.Key Responsibilities:-Develop and implement strategic plans to achieve business goals and targets-Lead client acquisition, relationship management, and contract negotiations-Monitor market trends and identify new business opportunities-Collaborate with cross-functional teams to improve internal processes and service delivery-Oversee financial planning, forecasting, and performance tracking-Represent the company in client meetings, events, and industry forumsRequirements:-Bachelor&rsquo;s or Master&rsquo;s degree in Business Administration, Marketing, or a related field-3&ndash;5+ years of experience in business development, management, or a similar leadership role.-Strong communication, presentation, and negotiation skills-Proven track record of achieving targets and building long-term partnerships-Excellent organizational and leadership abilitiesWhat We Offer:-Competitive salary and incentives-A dynamic and collaborative work environment-Opportunities for growth and leadership developmentInterested? Apply now or share your CV at careers@thebrandconsultants.netJob Type: Full-timeWork Location: In personJob Type: Full-timePay: From Rs40,000.00 per monthWork Location: In person

Solisurf

CSM (Upseller / Account Manager)Role Overview:As the Client Success Manager, you will talk to our clients regularly and make sure they are happy with our work, You will work closely with the operations manager and quality checker to fix any problems quickly and keep everything running smoothlyYou will be the face of Addx for assigned clients.Your job: keep clients happy, keep projects moving, and grow accounts.Daily you&rsquo;ll: send short updates, record quick Looms (check-ins, ideas, opportunities), log everything in the CRM, and push work across the line with the internal team.SalaryBase: 50,000 PKR / monthBonuses: performance-based (upsells closed, retention, deadlines hit, CSAT, systems built). See KPI section below.Key Responsibilities:<ul><li>Talk to clients often and clearly to keep them updated and Satisfied</li><li>Work with the operations manager and head of content to solve any issues</li><li>Client Updates: Send quick daily updates (message or Loom) to clients about what&rsquo;s done, what&rsquo;s next, or if anything&rsquo;s delayed.</li><li>Upselling: Find smart upsell opportunities. Record a 1-minute Loom showing what else we can help them with and why it matters.</li><li>Relationship Management: Build trust with clients. Be friendly, clear, and quick with responses.</li><li>Project Progress: Make sure projects are always moving. Push the internal team if something is stuck.</li><li>CRM Tracking: Add every update, Loom, and upsell attempt into our CRM.</li><li>Automation &amp; Ideas: If you see any process that can be automated or improved, take the lead to fix or automate it.</li></ul>What Success Looks Like<ul><li>Clients are always updated and never confused.</li><li>You bring in at least 1&ndash;2 new upsells per month.</li><li>Projects under you never go silent or get delayed without a reason.</li><li>The CRM is clean &mdash; every client has notes, Looms, and progress logged. on upsells</li><li>You find small automations or systems that save us time.</li></ul>Apply here:<ul><li>Fill up this link ( https://forms.trll.io/SmYfgnHs/addx-job-applications and submit your application</li><li>Following this initial screening, there will be a series of tests conducted to choose the best applicant.</li></ul>Job Type: Full-timePay: From Rs50,000.00 per monthWork Location: In person

CSM (Upseller / Account Manager)

TPL Insurance Limited

TPL Life Insurance Limited is urgently in search of Relationship Managers for its Retail Sales Department. This position will be based in Karachi and will include field sales work with monthly targets to achieve. Details are as follows:- Position Title: Relationship Manager- Location: Karachi- Education and Experience:<ul><li>Fresh graduate or up to 2 years of experience in business development within the insurance or banking sector</li><li>Experience in targeted sales, customer services and relationship management</li><li>Strong interpersonal skills, negotiation, and problem-solving skills</li><li>Proficiency in MS Office</li></ul>- Timings: Monday to Friday, 9am to 6pmAt TPL, we are an equal opportunity employer and, we do not discriminate on basis of race, gender, color, religion, age, and disability.Job Type: Full-timePay: From Rs40,000.00 per monthLocation:<ul><li>Karachi (Required)</li></ul>Work Location: On the road

Relationship Manager

Galaxy Freight Forwarding

Job Summary:<ul><li>We are seeking a proactive and client-focused professional to join our team as &lsquo;Assistant Manager &ndash; Client Services&rsquo;. </li><li>The ideal candidate will play a key role in onboarding new clients, managing existing client relationships, and leading the preparation and submission of government tenders within the transportation industry.</li><li>This role requires excellent coordination, communication, and documentation skills with a strong understanding of business operations and public sector procedures.</li></ul>Key Responsibilities:<ul><li>Lead the end-to-end client onboarding process, including documentation, coordination, and internal alignment.</li><li>Develop and maintain strong client relationships, ensuring a smooth experience from onboarding to ongoing service delivery.</li><li>Identify and pursue new business opportunities through government tenders and bids.</li><li>Prepare, compile, and submit tender documents, ensuring compliance with all technical and commercial requirements.</li><li>Collaborate with operations, finance, and legal teams to ensure all client and tender requirements are accurately met.</li><li>Maintain and update client records, tender trackers, and related databases.</li><li>Ensure timely follow-up on proposals, renewals, and performance evaluations.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Business Administration, Supply Chain, or a related field.</li><li>2&ndash;3 years of experience in client onboarding, relationship management, or tender handling &mdash; preferably in the transportation, logistics, or freight forwarding sector.</li><li>Proven experience in preparing and submitting government tenders.</li><li>Excellent communication, documentation, and presentation skills.</li><li>Strong organizational and follow-up abilities.</li><li>Proficient in MS Office (Word, Excel, PowerPoint).</li><li>Ability to work independently and collaboratively in a fast-paced environment.</li></ul>What we offer:<ul><li>Opportunity to work with leading multinational brands.</li><li>A dynamic, collaborative, and creative work environment.</li><li>Professional growth and learning opportunities.</li><li>Competitive salary and performance-based incentives.</li></ul>Job Type: Full-timePay: Rs85,000.00 - Rs100,000.00 per monthWork Location: In person

Assistant Manager – Client Services

Explore 875+ Client relationship manager in Karachi this November. Find roles across top companies and apply now to boost your career.

875 client relationship manager jobs IN Karachi

Business Development Manager

Manager Finance Operation

Account Manager - Digital Client Success & Project Leadership

Business Development Manager

CSM (Upseller / Account Manager)

Relationship Manager

Assistant Manager – Client Services