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account manager – growth & retention Jobs in Karachi

account manager – growth & retention

client relationship manager

IQVIA

<div><div><div>Karachi, Pakistan | Full time | Office-based | R1480781</div></div><div><div> 
Job Overview</div><div>
Under broad guidance, ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship, either broad client or offering focused.</div><div>
Essential Functions</div><ul><li>Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision.</li><li>Assists team members to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact, possibly focused on a specific product or service.</li><li>Ensures, through review and verification, that the product deliverable meets the customer's specifications, including timeliness and quality.</li><li>Partners with the account manager and clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients.</li><li>Maintains effective internal communications with sales and client service support to keep all apprised-on activities with the client.</li><li>Monitors performance against existing service agreements and ensures client&rsquo;s obligations are met.</li><li>Research, analyzes and responds to client that require an in-depth understanding of the client, specific business line, and/or therapeutic market.</li><li>May conduct product/services and process training for clients and other employees.</li><li>May conduct service meetings at client sites.</li><li>Represents IQVIA on external client projects.</li><li>May mentor and lead other client service reps and represent the manager in their absence.</li></ul><div>
Qualifications</div><ul><li>Bachelor's Degree Req</li><li>Four (4) years of related work experience Req</li><li>One (1) to two (2) years&rsquo; experience as an IQVIA Client Service Representative Req</li><li>Broad knowledge of the concepts, practices, and procedures of the client service representative field Req</li><li>Broad knowledge of IQVIA products and the pharmaceutical industry Req</li><li>Meeting facilitation, presentation, and training experience Req</li><li>Proficiency in PC applications, such as Excel, PowerPoint, etc.</li><li>Ability to communicate effectively with various levels in the organization (written and oral) and to manipulate large transactional databases</li><li>Demonstrated problem solving, analytical and strong customer service skills</li><li>Demonstrated ability to develop and maintain relationships in a diverse business environment</li><li>Ability to travel to clients and IQVIA offices as appropriate</li><li>Accreditation preferred in multiple business lines of IMS service certification program Req</li></ul><div>
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com</div><div>
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.</div></div></div><div></div>

Senior Client Services Analyst

Supply Chain Services

<ul><li>Provide support with the department's day-to-day tasks.</li><li>must have strong organizational skills and the ability to prioritize and manage high-volume workloads while meeting deadlines</li><li>Strong attention to detail , great customer service, must be outstanding in the strong follow-ups , record keeping ,</li><li>Ensure that all documentation is completed in a correct manner and presented within the expected time frames as designated by the departmental head at any given time.</li><li>key player with Client Relationship Management</li><li>Should be good enough to handle different working situations/conditions.</li><li>Excellent communication skills are also important, to ensure the office operates efficiently.</li><li>Communicate effectively with customers, clients and team members by emails, telephone, and electronically. Proactively organize workflow to meet customer time frames.</li><li>Taking ownership of complaint and queries and proactively following through to resolution.</li><li>Ensure timely resolution of any discrepancy .</li><li>Maintain a positive working relationship at all levels.</li><li>Able to work under minimum supervision.</li></ul>Education: GraduateExperience : 2 Years Minimum in same fieldOther Skills: Fluency in English (Mandatory).Good command of MS excel and better commercial sense.Excellent organization, planning and communication skills, client relationship management.Schedule: 4 days on / 4 days off Shift: Night Shift (10:30 PM &ndash; 10:30 AM; timings may change as per requirement) Holidays: We follow the UK holiday calendar only (no Pakistani federal holidays).Job Type: Full-timePay: Rs40,000.00 - Rs70,000.00 per monthApplication Question(s):<ul><li>Do you live in Bahria Town Karachi? please share complete address</li><li>Your salary expectations and what would be the expected time frame for joining your services ?</li><li>Can you work at night shift?</li></ul>Work Location: In person

Operations Associate-Night Shift Bahria Town Karachi

HR Ways

About ClientHiring for a UK-based virtual food brand platform.﻿About the Role: ﻿ ﻿As an Account Manager, you will be the key point of contact for our UK restaurant partners -supporting them in driving revenue, optimizing performance, and growing their footprint across our portfolio of virtual food brands. You will be part of our Strategic Accounts team, a vital arm of our growth strategy.﻿This role is ideal for someone who thrives in a fast-paced environment, has a strong grip on data, and enjoys building long-term client relationships. ﻿ Key Responsibilities:<ul><li>Taking full ownership of the day-to-day and strategic management of assigned restaurant partner accounts.</li><li>Build and nurture strong, productive relationships with key partner stakeholders.</li><li>Lead weekly performance reviews and ensure actionable business improvements are implemented.</li><li>Monitoring partner sales and identifying upsell and cross-sell opportunities across brands.</li><li>Coordinating closely with internal teams (Sales, Marketing, Operations, Tech) to deliver a seamless partner experience.</li><li>Handling partner escalations, refunds, and operational challenges swiftly and professionally.</li><li>Ensuring partners are leveraging logistics efficiently to maximize order volume.</li><li>Using data to make informed recommendations, optimize menus, and improve partner performance.</li><li>Attending internal meetings to represent the Strategic Accounts team and provide insight-driven feedback.</li><li>Proactively identifying and implementing innovative process improvements for stronger partner outcomes.</li></ul>Requirements:<ul><li>2+ years of account management experience (preferably in food delivery, FMCG, tech, or hospitality).</li><li>Strong understanding of B2B operations and/or UK restaurant industry.</li><li>Confidence working with data, performance metrics, and dashboards.</li><li>Experience in using CRM platforms and Excel/Google Sheets to track and report progress.</li><li>Ability to communicate clearly, persuasively, and professionally with both internal and external stakeholders.</li><li>Commercial acumen and strong negotiation skills</li><li>A proactive, problem-solving mindset and the ability to work under pressure</li><li>Collaborative attitude with a passion for helping partners succeed</li></ul>Other Details:﻿﻿Work Type: Onsite ﻿Working Days: Monday to Friday ﻿Work Time: 11:30 am - 7:30 pm ﻿Experience: 2 year ﻿Employment Type: Full-time ﻿Location: Clifton Block 8, Near Teen Talwar, Karachi, PakistanJob Type: Full-timeWork Location: In person

Strategic Account Executive

PakWheels

<div>PakWheels.com is looking for a Business Development Executive to manage and provide services to its growing customer base of used car dealerships.We want a great team player who will join us in our mission to revolutionize automobile buying, selling and maintenance experience in Pakistan. We are changing automotive industry in Pakistan, we are changing how millions of Pakistan's buy and sell cars and bikes, how they make their decision, how they do their research, etc.
Join us and be part of this revolution!
Job Responsibilities:
<ul><li>Visit assigned market on daily basis and ensure that the entire stock (cars &amp; bikes) of all assigned dealers is updated on PakWheels.com platform</li>
<li>Provide training to dealership owners and sales agents on proper usage of PakWheels.com application and products</li>
<li>Provide advice to dealership on regular basis on how they can improve the quality of their listings and increase their sales through PakWheels.com platform</li>
<li>Use proven sales techniques to effectively present and sell company's products to current and prospective clients (i.e. Car Dealers)</li>
<li>Build strong relationship with clients, understand their needs and continually achieve sales growth by helping clients grow their sales through PakWheels.com platform</li>
<li>Work closely with head office to ensure achievement of pre-defined targets</li>
<li>Be the brand ambassador for PakWheels.com and attend auto-related events and promote the company's brands through all possible means</li>
<li>Provide in-depth feedback to assigned dealerships on how to improve their sales by using PakWheels.com tools and services in an effective way</li>
<li>Introduce new products and offerings from time to time and ensure good uptake of these new products in assigned accounts</li>
<li>Continually achieve revenue growth by helping existing clients grow their sales through PakWheels.com platform</li>
<li>Ensure timely renewal of contracts with existing clients</li>
<li>Build great relationships with assigned dealership by maintaining a very close follow up and regular visits</li>
</ul>
Our Product page: http://www.pakwheels.com/products
Job Requirements:
<ul><li>Minimum Bachelors</li>
<li>Good communication and interpersonal skills</li>
<li>Excellent sales and negotiation skills</li>
<li>Persistent, hardworking, and passionate</li>
<li>Comfortable with Word, Excel, PowerPoint, Internet, Email, etc</li>
<li>Internet and tech-savvy and understand how new technologies can help businesses grow</li>
</ul>
PakWheels.com was formed in 2003 and has become the largest community-based automobile website in Pakistan with more than 350,000+ registered car and motorcycle enthusiasts. Around 30 Million pages are viewed on the site every month, with people searching classifieds, researching about brand new cars and motorcycles, discussing auto-related issues with other members, sharing information, pictures, videos, etc.</div>

Business Development Executive - Karachi

foodpanda

<div>
 foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Represent foodpanda as an ambassador and serve as the primary point of contact for a portfolio of partner accounts, building long-term trusted advisor relationships.
 </li>
 <li>
 Own account performance end-to-end, including onboarding, activation, retention, and ongoing growth across your portfolio.
 </li>
 <li>
 Identify and secure new partnerships across the country to expand the partner base.
 </li>
 <li>
 Drive revenue and portfolio growth by activating relevant services and initiatives (ad sales, promotions, online marketing packages, etc.).
 </li>
 <li>
 Manage escalations and resolve high-severity partner requests by coordinating with internal stakeholders when required.
 </li>
 <li>
 Monitor, forecast, and report account performance using key commercial and operational metrics (sales results, product mix, marketing campaign performance, and other relevant KPIs).
 </li>
 <li>
 Ensure timely and effective delivery of solutions aligned with partner needs, objectives, and operational requirements.
 </li>
 <li>
 Liaise with internal teams and service providers to collect requirements, align execution, and ensure partner needs are met end-to-end
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in a related subject
 </li>
 <li>
 At least 3-4 years solid experience in operational sales or account management role in FMCG, E- commerce
 </li>
 <li>
 Possess outstanding communication and interpersonal skills
 </li>
 <li>
 Experience in delivering client-focused solutions based on partners&rsquo; needs
 </li>
 <li>
 Detail-oriented with proven ability to manage multiple projects at a time
 </li>
 <li>
 Experience in grocery business is a plus
 </li>
 <li>
 Demonstrate ability to communicate, present and influence credibly and effectively at all levels of the organization
 </li>
 <li>
 Can work under pressure; Assertive, hands-on, dynamic and with a strong drive.
 </li>
 <li>
 Ability to analyze and draw inference from data
 </li>
 <li>
 Experience in delivering client-focused solutions based on partners&rsquo; needs
 </li>
 <li>
 Knowledge in MS office and G Suite
 </li>
 <li>
 Knowledge in the use of Salesforce preferred
 </li>
 <li>
 Self-motivated and get-it-done attitude. You roll up your sleeves and do whatever it takes to make things successful
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 <ul>
 <li>
 We are fast, like mind boggling fast! So if you&rsquo;re someone who loves ever changing goals and loves optimization, you&rsquo;re the right fit for us!
 </li>
 <li>
 We love people who can develop things from scratch, own them and then work on improving them
 </li>
 <li>
 We love what we do, and we don&rsquo;t rest until we&rsquo;ve achieved our targets. So if you&rsquo;re also someone who is driven until the dream is achieved, come join us!
 </li>
 </ul>
</div>

Assistant Manager, Account Management

Nazgrow Pvt Ltd

Nazgrow is looking for enthusiastic and confident client on-boarding specialist to join our team! This role involves cold calling international clients, Strong communication and sales skills are a must.Key Responsibilities: ✔ Cold calling international prospects to sell e-commerce services✔ Building strong relationships and trust with clients✔ Meeting monthly sales targets and KPIs✔ Explaining and selling service packages and upsellsRequirements:✔ Excellent command of spoken English✔ Strong communication, persuasion, and selling abilities✔ Previous experience with Amazon or e-commerce clients is a plus✔ Willingness to work night shifts✔ Self-motivated, confident and target-drivenJob Types: Full-time, CommissionPay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Client On-boarding Specialist

Mashreq

<div>
 Job Purpose
 
 - Assist in the financial analysis, credit risk assessment, risk rating and structuring of facilities for assigned corporate relationships, by working with the Relationship Managers (RMs), meeting the customers, preparing Credit Proposals (CPs) (new, annual renewals and amendments etc.) and liaising with Credit Risk Management (CRM) and the Compliance Unit to resolve all queries related to risk and compliance issues, respectively.
 
 
 Key Result Areas
 
 - Review with the CIBG Relationship Teams/WRM, deals, facility structures, credit products / services, and provide business solutions which meet business and customer requirements within credit and operational risk guidelines and policies.
 
 
 - Quick and timely turnaround of CPs while maintaining quality of analysis.
 
 
 - Ensure terms laid out in the proposal are in line with client expectations to avoid significant deviations in the approved terms. Exposures to be monitored along with RAROC and overall profitability
 
 
 - Monitoring mechanisms laid out in Lending Guideline and Credit Policy to be followed up with Credit Control Unit for strict adherence
 
 
 - Ensure review of all Early Alert instances and promptly bring to the attention of Direct Supervisor
 
 
 - Analytical thinking, up to date on Macro Economic trends influencing the Industry
 
 
 - Thorough understanding of Mashreqbank&rsquo;s policies and procedures in addition to regulatory, operational and compliance requirements.
 
 
 - Clear understanding of business transactions and relationship requirements with close coordination with the relationship team and WRM, without losing focus on risk, regulations and control issues.
 
 
 - Regulatory, operational, compliance and AML requirements would require thorough understanding of local banking practices.
 
 
 Knowledge, Skills and Experience
 
 - Minimum 5-7 years of experience of credit / financial analysis at similar level in banking and / or related field.
 
 
 - Degree in business / economics. A post graduate diploma / Chartered Accountancy or a similar qualification will be considered as an asset.
 
 
 - Local market knowledge and sufficient knowledge of the bank&rsquo;s products and operating systems.
 
 
 - Excellent command over verbal and written English. Arabic language skill will be an added advantage.
 
 
 - Conversant with banking laws and local regulations.
 
 
 - Good inter-personal skills. Should be a team player and participation experience in variety of banking initiatives and solutions.
</div>

Credit Relationship Manager.COE Pak - CIBG - TC Portfolio Management & Monitoring.Corporate & Investment Banking Group-PAKCOE

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