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contact center concierge i

client service representative

Cognizant

<div>00068732451
<ul><li>Date published Apr 28 2026
</li><li>Location Atlanta,GA-5 ConcoursePkwy / United States
</li><li>Job category Business Processes
</li><li>Work model Work from Home
</li></ul><div><div><div><div><div>Customer Service Representative</div><div>
IN OFFICE- Fairburn, GA</div>
Job Summary
This is a sales support position responsible for providing direct support to all sales colleagues and customers. As a Customer Service Representative, the goal is to assist and help resolve all customer needs as quickly and accurately as possible. This colleague plays a vital role in supporting customer needs and fostering strong relationships with clients. This position involves assisting customers with inquiries, resolving concerns, and providing tailored product or service recommendations specific to the specialty sales sector.
Responsibilities
As the first point of contact, the Customer Service Representative is responsible for delivering exceptional service while maintaining professionalism and ensuring client satisfaction. This role requires effective communication, problem-solving abilities, and a keen understanding of customer needs. The representative collaborates closely with sales teams, departments, and distribution partners to coordinate processes and maximize sales opportunities.
<ul><li>Handles simple requests and administrative job duties of the department such as key pick-up requests, transportation and routing regarding delivery questions, processes will-call orders, provide customers with invoice copies, processes credit requests, maintains call list, order edit reports and supports new customer onboarding.
</li><li>Answers general incoming phone calls, answer concerns and needs by communicating regularly with all customers, interdepartmental staff and sales colleagues.
</li><li>Develops a comprehensive understanding of the organization&rsquo;s products and services and utilizes this knowledge to support customer needs.
</li><li>Participates in ongoing training and development opportunities to build customer service skills and enhance performance.
</li><li>Embraces training and development opportunities to build skills and enhance performance.
</li><li>Stays adaptable in a dynamic, customer-focused environment to meet changing demands.
</li><li>Performs other duties as directed by management.</li></ul>
Qualifications
Education- High school diploma or equivalent.
Experience- 1 year prior outside foodservice sales coordination or customer support experience
Preferred: Previous call center experience
Skills:
<ul><li>Strong verbal and written communication skills and the ability to present information clearly and professionally.
</li><li>Able to work in a fast pace environment
</li><li>Problem solving proficiency: Resourcefulness in finding solutions and managing challenges
</li><li>Attention to detail and ability to manage multiple tasks simultaneously.
</li><li>Resilience in handling changing priorities or unexpected situations
</li><li>Ability to sit and work at a PC for extended periods
</li><li>Basic computer skills, including proficiency in common office applications.
</li><li>Proactive in contributing to personal growth and organizational success.</li></ul>
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
Cog2026 
ce.
The Cognizant community:
 
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
<ul>
<li>Cognizant is a global community with more than 300,000 associates around the world.</li>
<li>We don&rsquo;t just dream of a better way &ndash; we make it happen.</li>
<li>We take care of our people, clients, company, communities and climate by doing what&rsquo;s right.</li>
<li>We foster an innovative environment where you can build the career path that&rsquo;s right for you.</li>
</ul>
About us:
 
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization&rsquo;s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersIndia2@cognizant.com with your request and contact information.

Disclaimer:
 
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview. 
</div></div><div><div><div>
<div> d</div></div></div></div></div></div></div><div></div>

Customer Service Representative I

CBRE

Job Details
 Job Title: Customer Service Representative (Remote) Job Information
 Job Family / Function: Operations / Customer Service
 Location: Remote (U.S. East Coast based)
 
Shift Schedule: 
Sunday: 10:30 AM – 7:30 PM ET
 Monday: 11:00 AM – 8:00 PM ET
 Tuesday: OFF
 Wednesday: OFF
 Thursday: 11:00 AM – 8:00 PM ET
 Friday: 11:00 AM – 8:00 PM ET
 Saturday: 11:00 AM – 8:00 PM ET
 Pay Rate: $18.00 per hour About the Role
 As a CBRE Customer Service Representative , you will provide front‑line support for a major telecommunications client , responding to facility-related service requests and inquiries across multiple channels. This is a fully remote role supporting a high‑volume, fast‑paced environment where customer experience and responsiveness are critical.
 This position is part of the Operations and Customer Service function, which supports day‑to‑day facility operations by ensuring service requests are accurately logged, dispatched, tracked, and resolved. You will serve as a key point of contact between customers, vendors, and internal teams to ensure timely and effective resolution of issues. What You’ll Do
 Answer incoming service requests via phone, chat, email, and online portals related to facility and maintenance issues.
 Generate and dispatch service request work orders to vendors for completion.
 Schedule conference rooms and audio‑visual equipment as requested.
 Respond to customer inquiries and concerns and follow up to ensure satisfaction.
 Update the Computer Maintenance Management System (CMMS) , customer service databases, and spreadsheets with accurate and timely information.
 Contact customers to gather additional details and clearly explain work order processes and next steps.
 Run, review, and distribute customer service and performance reports as needed.
 Assist with training new hires or temporary employees on CMMS tools, customer service platforms, and call center procedures as required.
 Provide informal guidance or technical assistance to coworkers.
 Perform other duties as assigned to support operational needs. What You’ll Need
 High School Diploma or GED required.
 Minimum of two (2) years of related experience ; call center or customer service experience preferred.
 Ability to type 45–50 words per minute .
 Intermediate proficiency with Microsoft Office applications (Word, Excel, Outlook).
 Strong written and verbal communication skills with the ability to interpret instructions and respond to common inquiries or complaints.
 Basic analytical and problem‑solving skills with the ability to follow standard procedures.
 Ability to work independently in a remote environment while meeting deadlines and performance expectations. Why CBRE
 When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward‑thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure
 We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
 
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future . Employment is contingent upon the successful completion of CBRE pre‑employment screening , which may include a criminal background check, employment verification, drug screen, and other job‑related assessments , in accordance with applicable laws.
 Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
 
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

Customer Service Coordinator

Lion's Gate Insurance

Position OverviewWe are seeking a detail-oriented and customer-focused Customer Service Representative to join our small, independent insurance agency. You will be the first point of contact for our clients, handling policy inquiries, scheduling appointments, managing administrative tasks, and supporting our licensed insurance agents. This is a full-time role working closely with the owner/agent who has been in the insurance business for over 20 years. Ideal for someone with insurance industry experience or a strong service orientation who is ready to learn the ins and outs of personal and auto insurance.Key ResponsibilitiesCustomer Service &amp; Communication<ul><li>Answer inbound calls professionally and route to appropriate agents; handle routine customer questions about policy coverage, claims status, and payment options</li><li>Respond to customer emails and inquiries in a timely manner; document interactions in the agency management system</li><li>Schedule agent appointments and customer consultations; manage calendar logistics</li><li>Process routine requests including address changes, policy document delivery, payment posting, and receipt confirmation</li></ul>Administrative &amp; Operational Support<ul><li>Data entry into agency management system (policy information, customer updates, renewals)</li><li>File organization and document management; maintain organized customer records and policy files</li><li>Prepare renewal notices, policy documents, and customer communications for distribution</li><li>Process incoming mail and documents; organize and route to appropriate team members</li><li>Light bookkeeping tasks, including invoice tracking and payment processing</li></ul>Sales Support<ul><li>Gather information from new prospect inquiries and compile in agency management system</li><li>Prepare quote packages and policy documents for agent review and client presentation</li><li>Follow up on pending quotes and track policy status through to binding</li><li>Maintain and update customer contact lists and lead tracking spreadsheets</li></ul>Required Qualifications<ul><li>1&ndash;3 years of customer service experience in an insurance agency, insurance broker office, or similar customer-facing role</li><li>Working knowledge of personal auto insurance (coverage types, limits, deductibles) or willingness to learn quickly</li><li>Proficiency with insurance agency management systems (e.g., Salesforce, HubSpot, AgencyBloc, or similar CRM platforms)</li><li>Strong organizational skills with ability to manage multiple tasks and priorities simultaneously</li><li>Excellent written and verbal communication skills; professional phone presence</li><li>Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer literacy</li><li>High school diploma or equivalent; some college or college degree preferred</li></ul>Preferred Qualifications<ul><li>Georgia insurance license (or willingness to obtain within 90 days of hire)</li><li>Experience with independent insurance agencies or brokers</li><li>Experience with online quote systems and policy rating platforms</li><li>Bilingual capability (English/Spanish/Arabic) a plus</li></ul>Required Skills &amp; Attributes<ul><li>Calm and professional demeanor when handling frustrated or upset customers</li><li>Detail-oriented with strong attention to accuracy in policy data entry and documentation</li><li>Proactive problem-solver who takes initiative without constant supervision</li><li>Team player who supports agents and colleagues in a collaborative environment</li><li>Commitment to continuous learning and professional development in the insurance industry</li></ul>Pay: $18.00 - $20.00 per hourBenefits:<ul><li>Flexible schedule</li></ul>Application Question(s):<ul><li>Do you have experience working in an insurance agency or a broker's office? If yes, how many years and what was your role?</li><li>What's your experience with CRM systems or agency management software?</li><li>Why are you interested in this insurance CSR role?</li></ul>Language:<ul><li>Spanish (Preferred)</li></ul>Work Location: Hybrid remote in Atlanta, GA 30341

Customer Service Representative

JPMorganChase

<div>JOB DESCRIPTION 
<div>
At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.</div><div> 
 
</div><div>As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service. Your role at Chase will significantly contribute to the branch's success by delivering exceptional client experiences. You will build trusted relationships with clients, sharing product knowledge and solutions and introducing them to our team of experts &ndash; helping clients achieve their financial goals.</div><div> 
 
</div><div>Job Responsibilities</div><div>
<div><ul><li>Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel appreciated, managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings.</li>
<li>Exceed client expectations while assisting with day-to-day transactions as well as open new accounts, while complying with all policies, procedures, and regulatory and banking requirements.</li>
<li>Educate clients on how the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.</li>
<li>Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions &ndash; introducing them to our team of experts to help achieve their financial goals.</li>
<li>Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.</li>
</ul><div>Required Qualifications, Capabilities, and Skills
</div><div><div><ul><li>Ability to put clients first and exceed their expectations &ndash; delivering attentive and friendly service, creating a welcoming environment.
</li><li>Ability to build trusted relationships &ndash; demonstrating genuine care and concern during interactions with clients.</li>
<li>Ability to engage clients &ndash; communicating clearly and politely to understand and help, anticipating client needs.</li>
<li>Ability to quickly and effectively resolve client issues with attention to detail &ndash; providing a consistent client experience.
</li><li>Ability to elevate the client experience &ndash; working collaboratively as a team to deliver seamless service with care and sincerity.</li>
<li>Ability to quickly and accurately learn products, services, and procedures.</li>
<li>Client service experience or comparable experience.</li>
<li>High school diploma or GED equivalent.</li>
</ul><div>Preferred Qualifications, Capabilities, and Skills
</div><div><div><ul><li>Strong desire and ability to influence, educate, and connect customers to technology solutions.</li>
<li>Cash handling experience.</li>
</ul></div></div></div></div></div></div><div></div>ABOUT US 
Chase is a leading financial services firm, helping nearly half of America&rsquo;s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans 
 
 
ABOUT THE TEAM 
<div>
Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We&rsquo;re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions &ndash; all while ranking first in customer satisfaction.</div><div> 
 
</div><div>Our Consumer Banking group helps customers manage their money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.</div></div>

Part Time (30 Hours) Associate Banker, Headland Dr and Greenbrier Branch, Atlanta, GA

Onyx Link

About the RoleWe are looking for motivated, self sufficient individuals to join our team as a Remote 1099 Customer Support Representative. In this role, you will be the primary point of contact for world class brands, providing high quality support and troubleshooting from the comfort of your home office. We value diversity and a global perspective; therefore, bilingual applicants are encouraged to apply.Responsibilities* Handle inbound customer calls or chats for major retail, travel, or utility clients.* Resolve customer inquiries, process orders, and provide technical troubleshooting.* Maintain high levels of professionalism and customer satisfaction.* Manage your own scheduleDo you reside in the following states? * California* Colorado* Connecticut* District of Columbia (Washington, D.C.)* Illinois* Maryland* Massachusetts* Minnesota* New Jersey* New York* Oregon* Vermont* Washington* Wisconsin* US Territories (Puerto Rico, US Virgin Islands, etc.)Computer &amp; Equipment RequirementsTo ensure a secure and stable connection, your home office must meet the following minimum technical specifications:* Operating System: Windows 10 or Windows 11 (64-bit). Note: Tablets, Netbooks, macOS and Chromebooks are not supported.* Processor: Intel i-class (i3, i5, i7) or AMD Ryzen/APU class (minimum 1.4 GHz).* Memory (RAM): 8 GB RAM (minimum 4 GB required, but 8 GB is highly recommended for performance).* Hard Drive: 60 GB total space (minimum 20 GB available).* Internet: Hardwired Ethernet connection (No Wi-Fi allowed).* Speeds: Minimum 10 Mbps download / 3 Mbps upload.* Monitor: Minimum 1280 x 1024 resolution (Dual monitors are highly recommended for many programs but are NOT required unless stated).* Accessories: A hardwired USB headset with noise-canceling capabilities.Qualifications* High school diploma or equivalent.* Strong communication skills and empathy for the customer.* Ability to pass a background check.* Ability to work independently as a 1099 Independent Contractor.Job Type: Full-timePay: $14.00 - $20.00 per hourBenefits:<ul><li>Flexible schedule</li></ul>Work Location: In person

VXI Global Solutions

<div>Job Description<div>
It's fun to work in a company where people truly BELIEVE in what they are doing! 
 
We're committed to bringing passion and customer focus to the business.
 
 
Healthcare Call Center Representative
 
 
Location: Remote (Virtual Environment) 
Company: Trusted Leader in Healthcare Services 
 
Are you passionate about delivering exceptional customer service and building meaningful relationships? 
 
As a Healthcare Call Center Representative , you will be the cornerstone of our commitment to customer satisfaction. In this role, you will provide comprehensive support and information to members, providers, and patients, ensuring they get the most out of their healthcare plans and services. By adhering to compliance guidelines and embodying our company values, your objective is to deliver extraordinary service while building trust and rapport with current and prospective members. 
 
What You'll Be Doing: 
<ul><li>
Customer Interactions: 
<ul><li>
Manage inquiries in areas such as Member Services, Medicare, and Billing.</li><li>
Represent our client professionally by addressing and documenting all incoming queries, including complex calls related to specialized product lines.</li></ul></li></ul><ul><li> 
Quality Service: 
<ul><li>
Uphold the organization's philosophy of extraordinary customer relations.</li><li>
Proactively engage with Health Plan, medical group, and facility personnel to gather relevant information for resolving member inquiries.</li></ul></li></ul><ul><li> 
Problem Resolution: 
<ul><li>
Analyze and evaluate customer issues to initiate and coordinate service recovery measures.</li><li>
Document all member interactions meticulously following established procedures.</li></ul></li></ul><ul><li> 
Healthcare Knowledge 
<ul><li>
Demonstrate familiarity with health insurance terminology ( copays , deductibles, claims, authorizations, etc.).</li><li>
Understand Medicare/Medicaid plans and regulations, and explain plan benefits, provider networks, and coverage policies.</li></ul></li></ul><ul><li> 
Operational Excellence 
<ul><li>
Leverage a thorough understanding of company policies and processes to meet customer needs effectively.</li><li>
Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.</li></ul></li></ul><ul><li> 
Performance Metrics: 
<ul><li>
Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.</li></ul></li></ul><ul><li> 
Compliance and Ethics: 
<ul><li>
Consistently uphold company compliance standards and Code of Conduct, ensuring privacy and confidentiality of member information.</li><li>
Adhere to HIPAA regulations to protect personal health information (PHI) and maintain data security.</li></ul></li></ul><ul><li> 
Tools and Systems:
 
<ul><li>Use multiple systems/screens while assisting callers effectively</li><li>
Navigate CRM, EMR/EHR, and ticketing platforms effectively</li></ul></li></ul> 

What You Bring: 
<ul><li>
Experience: 
<ul><li>
Minimum of two (2) years of customer service or healthcare member-interaction experience.</li><li>
Previous call center experience and/or prior experience in the health insurance industry (preferred).</li></ul></li></ul><ul><li> 
Education: 
<ul><li>
High School Diploma or GED required.</li></ul></li></ul><ul><li> 
Skills: 
<ul><li>
Outstanding written and verbal communication skills.</li><li>
Proven analytical and problem-solving abilities.</li><li>
Ability to respond concisely and clearly to customer queries.</li><li>
Strong critical thinking and problem-solving skills.</li><li>
Typing speed of at least 35 WPM with a 5% or lower error rate.</li></ul></li></ul> 

Success Factors for Working from Home 
 
 
<ul><li>To thrive in this remote role, you'll need:</li></ul><ul><li> 
Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.</li></ul><ul><li> 
Ergonomics : A comfortable desk and chair setup that allows for the proper installation of necessary equipment.</li></ul><ul><li> 
Reliable Internet Connection : Stable, high-speed internet with a minimum bandwidth of 20 Mbps downstream and 20 Mbps upstream.</li></ul><ul><li> 
Quiet, Distraction-Free Workspace : A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.</li></ul><ul><li> 
Tech-Savvy : Comfort with technology and ability to learn new systems quickly.</li></ul><ul><li> 
Self-motivation &amp; Independence : Ability to stay productive and manage your time effectively in a remote environment.</li></ul><ul><li> 
Communication Skills : Strong verbal and written communication skills, especially in a virtual setting.</li></ul><ul><li> 
Adaptability : Ability to adapt to changing technologies and procedures while working remotely.</li></ul> 

What You Will Get: 
<ul><li>
Competitive Pay: Enjoy a competitive hourly rate with opportunities for performance-based increases.</li><li>
Comprehensive Benefits: Full health insurance coverage, including medical, dental, and vision plans.</li><li>
Work Environment: A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.</li><li>
Career Growth: Abundant advancement opportunities within the organization.</li><li>
Inclusive Workplace: We are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.</li><li>
Unique Perks: 
<ul><li>
Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).</li><li>
Referral for Life Program&trade;: Earn residual bonuses for referring employees who join the team and remain with the company.</li></ul></li></ul> 

Join Our Team: 
If you are motivated to make a meaningful impact in the lives of others, we want to hear from you. Apply today to embark on a rewarding career where your skills and dedication will help shape the future of healthcare services. 
 
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!</div><div><div>
Original Title: US Virtual - Healthcare Call Center Representative - Work from Home</div><div>
Req Id: R26_02133_12</div><div>
Posted At: Tue Apr 28 2026 00:00:00 GMT+0000 (Coordinated Universal Time)</div></div></div>
 <div></div><div><div><div>Customer Service</div></div><div></div><div><div>
Full Time</div></div><div></div><div><div>
Atlanta, Georgia, United States</div></div></div>

US Virtual - Healthcare Call Center Representative - Work from Home

Lincoln Property Company

<div>The Property Manager leads all aspects of a single asset or portfolio of commercial, industrial, and/or retail properties and coordinates all marketing, operations, and financial activities per client and/or company requirements.

Essential Duties and Responsibilities:
<ul>
<li>Ensure that services are provided consistent with policies, procedures, and regulations as well as contractual obligations and standards.</li>
<li>Coordinate and lead daily and long-term activities of the team; establish work schedules, assign tasks, and cross-train staff; establish and track deadlines to meet client and company objectives; elevate team performance through subject matter expertise and suggestions to improve systems, processes, and procedures; provide formal coaching, mentoring, supervision, and guidance; recruit and hire new team members; monitor training and development of staff; develop and deliver performance reviews.</li>
<li>Direct, review, and approve vendor invoice payments and other accounting related activities following the terms of the management agreement, LPC policies, and property management approval authorization limits.</li>
<li>Direct and control preparation, and delivery, of timely, accurate, and insightful monthly reports as well as annual operating and capital budgets; prepare and submit tenant rent and Common Area Maintenance (CAM) or Escalation (OpX) recovery charges to client.</li>
<li>Maintain oversight of contracted terms that impact the financial performance of the asset/company; report on expirations, covenants, restrictions, and other encumbrances that drive decision making and asset value.</li>
<li>Coordinate all lease administration activities with lease administrator and accounting; review all lease set ups, lease changes, reporting, etc. and provide final approval.</li>
<li>Coordinate tenant move-ins and move-outs, and &quot;walk-through&quot; spaces with tenants and tenant improvement department; maintain vacant spaces in &quot;tour ready&quot; condition; ensure teams assigned to tenant onboarding activities properly document and communicate with tenants timely and appropriately; follow up with tenants to ensure a successful transition.</li>
<li>Respond to tenant needs, ensuring that administrative and building technical staff resolve problems promptly; craft, deliver, and communicate an effective tenant care program that maximizes tenant retention.</li>
<li>Direct sourcing and procurement activities to effect optimal operations; deliver detailed bid analysis and recommendations to clients that drive value; manage quality of vendor service delivery to ensure contract compliance and desired value.</li>
<li>Proactively collect rent and other charges in accordance with lease terms and report status of AR to client(s) with recommendations for action; prepare client approved standard legal notices.</li>
<li>Ensure that at least monthly property inspections are performed; recommend and/or approve alterations, maintenance, and reconditioning.; contract for, and coordinate, vendors.</li>
<li>Document plans and preparations for emergency response; ensure resources, supplies, and backups are in place to effectively recover from adverse events; coordinate drills and other required training.</li>
<li>Act as primary contact with property owners, serving as Owner Representative to ensure objectives are being met.</li>
<li>Perform other duties as assigned.</li>
</ul>
Qualifications:
<ul>
<li>Bachelor's degree (BA/BS) preferred; minimum of 3-5 years of related experience and/or training; or a combination of education and experience; experience with commercial office, retail, and/or industrial properties is highly preferred</li>
<li>Real Estate License required where mandatory by local regulation; CPM or RPA professional designation or candidacy preferred</li>
<li>Intermediate to advanced skills with Microsoft Office Suite, including Microsoft Excel required; knowledge of Yardi or MRI and Kardin preferred</li>
<li>Excellent written and verbal communication skills; ability to clearly and effectively convey complex topics with a positive tone to achieve operational and relationship objectives</li>
<li>Advanced knowledge of financial terms and principles required; ability to forecast outcomes, prepare budgets with long-term capital plans, and deliver insightful variance reports; ability to prepare or draft recommendations for cost/benefit propositions, ROI analysis, and other business proposals</li>
<li>Strong organizational skills that deliver timely results and influence team productivity</li>
<li>Ability to comprehend, analyze, and interpret complex documents and problems involving several options; advanced analytical and quantitative skills required</li>
<li>Fundamental leadership experience or significant collaborative contributions within a high functioning team</li>
<li>Proven track record for delivering excellent internal and external customer service; ability to successfully interact/communicate with tenants/vendors/contractors as well as teammates and leadership team</li>
<li>Strong organizational skills with an inquisitive and entrepreneurial mindset</li>
<li>Ability to travel daily to assigned properties as necessary</li>
<li>Ability to work after hours, weekends, holidays, and during emergency situations to meet the needs of the client</li>
<li>Ability to read and write English in order to understand manuals and procedures, and to write reports</li>
</ul>
Physical Requirements:

Ability to sit/stand/walk for long periods of time; manual dexterity to operate a computer keyboard, phone, and other office equipment; eyesight that allows for reading a computer screen, phone screen, reports, etc.; hearing that allows for hearing/understanding spoken words; lifting and carrying up to 20 lbs. NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is 100% in-office. The role requires working in office during standard business hours. Remote work or telecommuting is not an option for this position.<div>
About Lincoln Property Company

Lincoln Property Company (&quot;Lincoln&quot;) is one of the largest private real estate firms in the United States. Offering a fully integrated platform of real estate services and innovative solutions to owners, investors, lenders and occupiers, Lincoln supports the entire real estate lifecycle across asset types, including office, multifamily, life science, retail, industrial, data center, production studio, healthcare, government, universities, and mixed-use properties, throughout the United States, United Kingdom, and Europe. Lincoln's combined management and leasing portfolio on behalf of institutional clients includes more than 680 million square feet of commercial space. For more information, visit: www.lpc.com.

All job offers are contingent on completion of a background check and proof of eligibility to work in the United States.

By submitting your information or resume in response to this opportunity, you acknowledge that your personal information will be handled in accordance with Lincoln Property Company's privacy policy. 


Lincoln Property Company does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by Lincoln Property Company to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that Lincoln Property Company will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity. At this time, we are not working with any agencies.</div></div>

Property Manager

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