customer service representative Jobs in Giza

customer service representative

customer service specialist

call center representative

call center specialist

cib - call center

client service representative

Concentrix

<div>
 <p>
  Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success? Then join our dynamic team as a Customer Service Representative in Concentrix at 6th of October site!
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Work location: 6th of October, Giza, Egypt
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Qualifications:
 </p>
 <ul>
  <li>
   Fluent in English (B2 - C1).
  </li>
  <li>
   Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
  </li>
  <li>
   Ability to multi-task, organize, and prioritize work.
  </li>
  <li>
   Flexible with rotational shifts including night and overnight shifts.
  </li>
  <li>
   Ready to start immediately.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Benefits:
 </p>
 <ul>
  <li>
   Attractive salary packages.
  </li>
  <li>
   Unlimited sales bonuses.
  </li>
  <li>
   Transportation provided (Door to door for ladies through night and overnight shifts).
  </li>
  <li>
   Social &amp; medical insurance.
  </li>
  <li>
   Paid training.
  </li>
  <li>
   Opportunity to get promoted after 6 months.
  </li>
  <li>
   Free online courses.
  </li>
 </ul>
</div>


Customer Service Specialist

Aura Communication

<p>Job description</p><p><b>Company Description</b></p><p>Aura Communication, founded in 2012 in Cairo, Egypt, is a leading provider of Business Process Outsourcing (BPO) services. With a team of over 800 employees, we specialize in delivering high-quality, customized customer support solutions, including inbound and outbound call center services, back-office operations, sales, marketing, and technical support. Committed to excellence, Aura Communication is dedicated to ensuring top-tier customer experiences that meet the diverse needs of our clients. Our expertise lies in creating innovative and flexible support models that align with today's dynamic business environments.</p><p><b>Role Description</b></p><p>This is a full-time, on-site role for a Customer Service Representative Banking sector based in Smart Village. The selected individual will manage customer inquiries, provide prompt support, and ensure customer satisfaction across various channels. Responsibilities include addressing customer concerns, maintaining positive interactions, and contributing to an exceptional customer experience.</p><p><b>Qualifications</b></p><ul><li>B2 English level at least</li><li>High school diploma or equivalent; a bachelor's degree is a plus</li></ul><p>Pay: E&pound;18,000.00 per month</p><p>Application Question(s):</p><ul><li>How old are you?</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul><p>Work Location: In person</p>

Bank call Center (English account)

PCCW Global

<div><div><div><div><div><div><h1 class="jobSectionHeader"><b>客户服务代表
</b></h1></div></div></div></div><div><div><div><div><p>岗位职责:</p>
<div>
<ul><li>为顾客提供优质的客户服务, 解答电话查询及输入有关客户查询的资料；</li></ul>
<ul><li>能够有效地与客户沟通，根据要求，回答客户各类咨询及疑难解答；</li></ul>
<ul><li>良好的沟通技巧，运用粤语通过电话解答客户；</li></ul>
<ul><li>不涉及销售或客户推广工作。</li></ul>
</div></div></div></div></div></div><div><div><div><div><div>Ref ID: 60496
</div></div></div></div><div><div><div><div>Location:
GZ, GD, CN
</div></div></div></div><div><div><div><div>Business Unit: Commercial Group
</div></div></div></div><div><div><div><div>Full Time/ Part Time: Full Time
</div></div></div></div><div><div><div><div>Job Function: Customer Service
</div></div></div></div><div><div><div><div>Featured Job Category::</div></div></div></div></div></div><p></p>

客户服务代表

AkzoNobel

<div>
 <strong>
  About AkzoNobel
  <br/>
  <br/>
 </strong>
 Since 1792, we&rsquo;ve been supplying the innovative paints and coatings that help to color people&rsquo;s lives and protect what matters most. Our world class portfolio of brands &ndash; including Dulux, International, Sikkens and Interpon &ndash; is trusted by customers around the globe. We&rsquo;re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It&rsquo;s what you&rsquo;d expect from a pioneering and long-established paints company that&rsquo;s dedicated to providing sustainable solutions and preserving the best of what we have today &ndash; while creating an even better tomorrow. Let&rsquo;s paint the future together.
 <br/>
 <br/>
 For more information please visit www.akzonobel.com
 <br/>
 <br/>
 &copy; 2024 Akzo Nobel N.V. All rights reserved.
 <br/>
 <br/>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provides order-to-cash service support to the organization by verifying the accuracy of order information and processing orders in a timely manner to ensure products reach customers on time and in full.
  </li>
  <li>
   Has an interactive discussion with customers to understand their requirements and fulfilling their needs.
  </li>
  <li>
   Executes any process changes and/or corrective action identified by key stakeholders to ensure an excellent standard of service and a high level of customer satisfaction are maintained.
  </li>
  <li>
   Records customer complaints and responds in accordance with guidelines from supervisor
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Accountabilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer Order Service Administration:
  </li>
  <li>
   Receive process and follow up orders. Confirm orders in writing.
  </li>
  <li>
   Review Outstanding Order Report for pending orders and ensure OTIF is met for all orders.
  </li>
  <li>
   Agree on delivery dates, documentation, transport and packaging matters with customers.
  </li>
  <li>
   Send product information to customers (product data, material safety data).
  </li>
  <li>
   Work with the organization&rsquo;s other regional offices to resolve problems, facilitate solutions and enhance customer service experience.
  </li>
  <li>
   Ensure timely invoicing to customers. Invoices should be sent to customers as soon as proof of delivery has been established or as per agreed incoterms.
  </li>
  <li>
   Extremely close communication with other regional customer service teams to ensure orders are fulfilled as per agreed timelines
  </li>
  <li>
   Prepare the lab requests to R&amp;D for sample request from clients. Follow-up on their processing.
  </li>
  <li>
   Divert customer complaints to Technical Support and arranges products returns from customers
  </li>
  <li>
   Administrate and file customer complaints.
  </li>
  <li>
   Archiving of all COS related documentation in a proper and timely manner.
  </li>
  <li>
   Ensures customer orders comply with any defined local authority matrices.
  </li>
  <li>
   Ensure correct order maintenance for OTIF reporting.
  </li>
  <li>
   Ensure all customers &amp; orders documentation is properly filed and desks are clear of any unnecessary paperwork.
  </li>
  <li>
   Connect with warehouse &amp; logistics team:
  </li>
  <li>
   Extremely close communication with regional as well as local production as well as planning teams to ensure strict timelines are met.
  </li>
  <li>
   Serve as communication link between external customers and internal local and regional stakeholders.
  </li>
  <li>
   Prepare picking lists for dispatches and liaise with warehouse staff.
  </li>
  <li>
   Prepare daily dispatch requests for the warehouse / logistics team.
  </li>
  <li>
   Ensure that delivery dates, transport and packaging matters are agreed with customers
  </li>
  <li>
   Invoicing &amp; OWC management:
  </li>
  <li>
   Create and verify invoices, debit/credit notes, and rebate agreements (where relevant).
  </li>
  <li>
   Improve OWC in cooperation with Sales Manager, Credit Control and customers.
  </li>
  <li>
   Ensure correct date maintenance for orders to improve OWC. Special emphasis on bulk orders.
  </li>
  <li>
   Ensure minimum numbers of orders are processed which require manual input of prices into system..
  </li>
  <li>
   Ensure timely invoicing in system basis to ensure no pending invoices
  </li>
  <li>
   Customer Communication &amp; Sales related activities:
  </li>
  <li>
   Answers customer inquiries/communications as required.
  </li>
  <li>
   Ensure that all orders are processed on time with order acknowledgements sent to customers
  </li>
  <li>
   Serve as communication link between external customers and internal stakeholders
  </li>
  <li>
   Write internal and external correspondence according to instructions of the COS Manager and Sales Manager
  </li>
  <li>
   Contribute as a checker function to ensure quotations and customers contracts comply with any locally defined authority matrices
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Accountabilities (Continued)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintenance of Process Flowcharts &amp; SOP&rsquo;s:
  </li>
  <li>
   Contributes to the development and maintenance of standards, policies and procedures regarding customer service.
  </li>
  <li>
   Regularly provides feedback on the soundness and effectiveness of the customer service department&rsquo;s policies and procedures.
  </li>
  <li>
   Based on feedback gathered from ERP users, proposes and implements approved improvements in the service &amp; distribution process flow.
  </li>
  <li>
   Reporting:
  </li>
  <li>
   OTIF Reason Code maintenance and OTIF Reporting.
  </li>
  <li>
   Outstanding Order Report.
  </li>
  <li>
   Standard reporting on a daily/weekly/monthly basis on COS activities in line with defined KPIs.
  </li>
  <li>
   Compliance:
  </li>
  <li>
   Adheres to all corporate policies, guidelines and statutory requirements and recommends to (senior) management adoption and/or changes to policies and guidelines to reflect circumstances within the customer service area
  </li>
  <li>
   Is familiar with the applicable corporate &amp; site policies/procedures with regard to personal conduct and HSE standards and acting in compliance with all applicable regulations
  </li>
  <li>
   Cover for colleagues:
  </li>
  <li>
   Provide vacation cover for other COS colleagues in other businesses
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   At least 2-3 years progressive customer service experience required, with strong ERP experience (preferably SAP)
  </li>
  <li>
   Bachelor degree in relevant discipline.
  </li>
  <li>
   This role requires an individual who is fluent in written and spoken English who is numerate, able to manage complex data, operationally and service focused, has good ERP experience (preferably SAP), and is a good communicator.
  </li>
  <li>
   Must be able to work well under pressure and adhere to strict deadlines, be able to multitask, and have good interpersonal and communication skills. Must be able to work well in a team environment.
  </li>
  <li>
   Good MS Office (Excel / Word / PowerPoint).
  </li>
  <li>
   Good customer service and negotiation skills.
  </li>
  <li>
   Able to manage time and prioritize activities effectively. Must be able to execute tasks quickly and efficiently.
  </li>
  <li>
   Knowledge of ERP systems and Order to cash processes in a business to business environment.
  </li>
  <li>
   Sound understanding of other functional areas: sales, supply chain, marketing and logistics.
   <br/>
   <br/>
  </li>
 </ul>
 At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
 <br/>
 <br/>
 Requisition ID: 50843
</div>


Customer Service Representative

Work wonders 

<p><i><b>Job Title: </b></i><b>International Account Advisor</b></p><p><i><b>Company: </b></i><b>VOD UK</b></p><p><i><b>Location: </b></i><b>Hybrid</b></p><p><i><b>Job Type: </b></i><b>Full-time</b></p><p><i><b>About Us:</b></i></p><p>LEO Trading Agency is excited to announce a new opportunity for International Account Advisors to join VOD UK's team!</p><p><i><b>Job Description:</b></i></p><p>We're seeking highly motivated and customer-focused individuals to join our team as International Account Advisors. As an International Account Advisor, you will be responsible for receiving calls from the UK and providing exceptional customer service.</p><p><i><b>Job Details:</b></i></p><p><b>Receiving calls from the Uk</b></p><ul><li>Hybrid job (2 days on-site, 3 days remote)</li><li>PC or laptop will be provided</li><li>Grads only</li><li>B2+ up to C1 English level</li></ul><p><b>Working Hours:</b></p><ul><li>8 working hours with an hour break</li><li>Rotational shifts</li><li>Rotational weekend (2 days)</li><li>No overnight shift (earliest shift starts at 8 AM, and latest shift ends at 11 PM)</li></ul><p><b>Benefits:</b></p><ul><li>Social Insurance (from day one)</li><li>Medical Insurance (after training)</li><li>Connectivity Allowance (650 LE)</li><li>Transportation</li></ul><p>How to Apply:</p><p>If you're a motivated and customer-focused individual looking for a new challenge, please text 01013282103 to apply!</p><p>#JobOpening #InternationalAccountAdvisor #CustomerService #HybridJob #CareerOpportunity #VODUK #LEOTradingAgency</p><p>Job Type: Full-time</p><p>Pay: From E&pound;13,000.00 per month</p><p>Work Location: Hybrid remote in Smart Village</p>

CBRE Excellerate

<div><p><b>Who we are</b></p><p>
We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory &amp; transaction services, project management.</p><p>
We support predominantly corporate clients who buy services on a contracted basis all across the Middle East and Africa - even globally, depending on their portfolio.</p><p><b>
Why choose us</b></p><div>
Imagine more than just the future of work; with CBRE Excellerate, you can create it. As part of our global powerhouse, you'll find a culture that fosters an entrepreneurial mindset, where your best work is not just encouraged but celebrated. Collaborate with talented individuals, harness the support of unparalleled resources, and enjoy the journey as you grow both personally and professionally.<br>
<br>
<b>Job Purpose</b><br>
<br>
Under general direction, holds full accountability for the site operation, cost management, service delivery and front facing services at the client facilities. Provides personal leadership and effective management for a wide range of hard and soft services activities. Ensures improvements are achieved and maintained and a proper balance is achieved between responding to client requests and maintaining GWS high standards and cost effectiveness.<br>
<br>
<b>What you will be doing</b><br>
<b>Main Scope:</b><br>
<br>
<ul><li>Provides formal supervision to all assigned employees and may also have matrixed relationship with other teams within single functional or operational area.</li><li>Recommends staff recruitment, selection, promotion, advancement, corrective action and termination. Plans and monitors appropriate staffing levels and utilization of labour, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviours that are consistent with the company's values.</li><li>Maintains the work environment, practices and training to avoid accidents and hazards and contributes to a safe and healthy work environment.</li><li>Drive Operational control through Metrics/KPI Management.</li><li>Ensures contingency plans are in place for emergencies. These include approved business continuity plans, disaster recovery plans etc.</li><li>Conducts incident reviews and Root Cause Analysis, Site Stand Downs and drive consequence Management for all incidents.</li><li>Inspires and behaves with unquestioned integrity and in accordance with CBRE Ethics Policy.</li><li>Manage Life Cycle Assessment and Capital Planning Process.</li><li>Drives continuous improvement and innovation comparative against Area, Geo and Peer groups.</li><li>Delivers services based on contract scope of work with full understanding of the scope variances by site (e.g. client provided, 3d party, self-perform, LL, etc.)</li><li>Leads site financial forecasting requirements. Drives compliant financial practices to ensure on time and compliant billing.</li><li>Manages a budget and own analysis of variations and action planning.</li><li>Drives enhancements to recurring spend actual (Labor/Sub/Materials, Optimize Self Perform utilization, Control Variable spend).</li><li>Drives initiatives to achieve/exceed budget expectations at the site.</li></ul><br>
<b>
Client Management:</b><br>
<ul><li>Develops and maintains positive relationships with clients &amp; attends regular client meetings.</li><li>Lead OPIs &amp; KPIs agreed as per MSA</li><li>Ensure all client objectives are met on a timely manner</li><li>Provide data analysis &amp; reports as requested by client on a timely manner</li><li>First point of contact for the office of the client team. Be present on site to answer queries from employees, visitors, contractors via telephone or e-mail.</li></ul><br>
<b>
Facility Management:</b><br>
<ul><li><b>Building Maintenance:</b></li></ul><br>
o Coordinates, oversees and/or manages repair and maintenance work assignments performed by technicians, vendors and contractors performing building maintenance, landscaping and janitorial work. Reviews work orders to ensure that assignments are completed.<br>
o Responsible for facilities inspections and reports.<br>
o Deliver Statutory &amp; Non-statutory Work Orders as assigned and close reactive requests through Si7 tool (ticketing system)<br>
o Coordinates and manages moves, adds and change activities.<br>
o Obtains and reviews price quotes for the procurement of parts, services, and labour for projects.<br>
o Coordinates, oversees and/or manages repair and maintenance work assignments performed by technicians, vendors and contractors performing building maintenance, landscaping and janitorial work.<b>
</b><br>
<br>
Other duties may be assigned.<br>
<br>
<ul><li><b>Soft Services: </b>Manage and deliver which includes (Cleaning, Pest Control, Landscaping, Catering. Etc)</li><li><b>Projects: </b>Manages capital projects. Prepares capital project and operating budget and variance reports.</li></ul><br>
<ul><li><b>Vendors&rsquo; Management:</b></li></ul><b>
 </b>o Ensure vendors delivers as per scope &amp; scorecards, trains vendors on work order and billing procedures.<br>
 o Conducting supplier surveys &amp; tenders.<br>
 o Responsible for invoice processing and accuracy of cost centre coding.<br>
 o Uses pc and/or PDA for work order system, email, ESS and training. Provides process and procedure training.<br>
 o Performs all activities necessary to accomplish within cost, schedule and quality objectives, the procurement of a wide variety of complex material / mainly service requirements as required to fulfil the material needs of client needs.<br>
 o Achieves established cost improvement goals. Develops, manages and maintains historical / information and records for all assigned commodities.<br>
<ul><li>Conducts financial/business analysis including preparation of reports.</li><li>In addition to all above, other duties may be assigned by the line manager</li></ul><br>
<b>
Education &amp; Experience:</b><br>
<br>
<ul><li>(5-7 Years minimum), operations experience of facilities management or service delivery possible specialist areas such as M&amp;E, catering, security and cleaning.</li><li>Facility Management certification will be a plus. Driving license may be required.</li><li>Industry expertise such as Critical Environments, Pharma, Finance and Oil &amp; Gas are valued and preferred. Commercial and financial awareness.</li><li>Factory experience is a plus.</li><li>PC literate. CMMS experience (WO Management Process) preferred</li></ul><br>
<b>
Soft Skills:</b><br>
<br>
<ul><li>English - excellent written and verbal communication skills.</li><li>Strong organizational and analytical skills.</li><li>Ability to provide efficient, timely, reliable and courteous service to customers</li><li>Ability to effectively present information. Ability to respond effectively to sensitive issues.</li><li>Leadership skills to manage people &amp; vendors.</li><li>MS literate</li></ul><br>
<b>
QHSE:</b><br>
<br>
Acting with the authority of the employer's representative in the area where it is assigned, it is responsible for monitoring and supervising whether the occupational health and safety measures taken in the workplace are complied with, and for reporting and working to eliminate nonconformities. When assigning duties to the employee subordinate, it takes into account the suitability of the employee for the job in terms of health and safety. CBRE acquires the necessary organization and performs the duties to be aware of the duties, powers and responsibilities of the manager as defined in the QHSE Procedures.</div></div>

LFM Lead (6th October, Egypt)

<div>
 <p>
  We're looking for a motivated and articulate English Call Center Representative to join our growing team in Egypt! In this role, you'll provide exceptional customer service to our clients across various banking products and services.
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Deliver exceptional customer service by phone, addressing inquiries and resolving concerns related to banking products and services.
  </li>
  <li>
   Accurately process customer transactions and requests in a timely and efficient manner.
  </li>
  <li>
   Maintain a positive and professional demeanor while working to de-escalate situations and ensure customer satisfaction.
  </li>
  <li>
   Uphold strict data security and confidentiality protocols.
  </li>
  <li>
   Actively participate in ongoing training and development opportunities.
  </li>
 </ul>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Egyptian residency is a must.
   </strong>
  </li>
  <li>
   <strong>
    B2 level English proficiency (written and spoken) is mandatory.
   </strong>
  </li>
  <li>
   Minimum 1 year of experience in a customer service role, preferably within the banking industry.
  </li>
  <li>
   Strong communication, interpersonal, and problem-solving skills.
  </li>
  <li>
   Excellent computer literacy with proficiency in Microsoft Office Suite.
  </li>
  <li>
   Ability to work effectively in a fast-paced and target-driven environment.
  </li>
 </ul>
 <p>
 </p>
</div>


Call Center Specialist

Explore 126+ Client service representative in Giza this May. Find roles across top companies and apply now to boost your career.

126 client service representative jobs In Giza

Customer Service Specialist

Bank call Center (English account)

客户服务代表

Customer Service Representative

Customer Service Representative

LFM Lead (6th October, Egypt)

Call Center Specialist