english customer service intouch cx sheikh zayed

financial account manager (financial services)

[ito] (gsd) workday talent & performance specialist (bangkok / india / malaysia-based, relocation provided)

customer service representative Jobs in Giza

customer service representative

customer service rep. (german teammate)) Jobs in Giza

customer service rep. (german teammate))

english customer service intouch cx sheikh zayed Jobs in Giza

english customer service rep Jobs in Giza

english customer service rep

financial account manager (financial services) Jobs in Giza

client service representative

Concentrix

<p><b>Concentrix is hiring </b><br/><b>We&rsquo;re Hiring: Customer Service Representative (Full-Time)</b></p><p>Are you a people person who loves solving problems and creating great experiences? This is your chance to join a dynamic team where your voice truly makes a difference!</p><p>Position: Customer Service Representative</p><p><b>Employment Type:</b> Full-Time<br/><b>Shifts:</b> Rotational<br/><b>Transportation:</b> Provided + Door to door for girls (after 9PM)<br/><b>Benefits:</b> Social &amp; Medical Insurance Included</p><p><b>What You&rsquo;ll Do:</b></p><ul><li>Handle customer inquiries with professionalism and positivity</li><li>Resolve issues efficiently and build strong customer relationships</li><li>Maintain accurate records and follow up when needed</li><li>Deliver an outstanding customer experience every time</li></ul><p><b>What We&rsquo;re Looking For:</b></p><ul><li>Excellent communication skills</li><li><b>English proficiency at B2 level or higher</b></li><li>Problem-solving mindset</li><li>Ability to work rotational shifts</li><li>Team player with a customer-first attitude</li><li><b>Ready to start immediately</b></li></ul><p><b>Why Join Us?</b></p><ul><li>Stable full-time role</li><li>Transportation support for your convenience</li><li>Comprehensive social &amp; medical insurance</li><li>Supportive and growth-oriented work environment</li></ul><p>If you&rsquo;re ready to grow your career in customer service and be part of a supportive team, we&rsquo;d love to hear from you!</p><p>Apply now if you're interested and take the next step in your career!</p><p>Job Type: Full-time</p>

Customer service representative

Intelcia

<p><b>⁠Intelcia is hiring for English account</b></p><p><b>Net Basic 15000 (11k Net - 4K Trans Allowance)</b></p><p>* KPIS 100 Dollars �*</p><p>* Paid Training</p><p>* Social and medical insurance.</p><p>with the below description, conditions, and requirements:</p><p>Description:</p><p>* Customer Service Representative</p><p>* Providing technical support or helping with billing queries for customers in the United States of America.</p><p>*</p><p>Conditions:</p><p>* Work is from the office which is located in Cairo, Ivory Business Park, Sheikh Zayed or Alex, Borg Elarab ( Sil*con Valley )</p><p>* Rotational shifts - 5 working days - 2 days OFF ( Flexibility to swap with coworkers your shifts and y*ur days off )</p><p>* 9 working hours includin* a 1-hour break</p><p>* Transportation is provided with many pickup points for boys and (door-to*door) for girls.</p><p>* ( Undergrads, gap year, Drop out, graduates ) are welcome to apply</p><p>Requirements: ** Fluency in English</p><p>* Age between 18 - 45 years</p><p>If you are interested please send me a voice note introducing yourself in 1-2 minutes on this number +201505361197 + Mention your Experience</p><p>Job Types: Full-time, Part-time</p><p>Pay: E&pound;25,000.00 per month</p><p>Work Location: In person</p>

PCCW Global

<div><div><div><div><div><div><h1 class="jobSectionHeader"><b>客户服务代表
</b></h1></div></div></div></div><div><div><div><div><p>岗位职责：</p>
<p>
为顾客提供订座订票、航班动态信息查询、机票退改签手续、不正常航班保障等服务；解决顾客问题，提高客户满意度及忠诚度。</p>
</div></div></div></div></div><div><div><div><div><div>Ref ID: 60371
</div></div></div></div><div><div><div><div>Location:
GZ, GD, CN
</div></div></div></div><div><div><div><div>Business Unit: Commercial Group
</div></div></div></div><div><div><div><div>Full Time/ Part Time: Full Time
</div></div></div></div><div><div><div><div>Job Function: Customer Service
</div></div></div></div><div><div><div><div>Featured Job Category::</div></div></div></div></div></div><p></p>

客户服务代表

AkzoNobel

<div>
 <strong>
  About AkzoNobel
  <br/>
  <br/>
 </strong>
 Since 1792, we&rsquo;ve been supplying the innovative paints and coatings that help to color people&rsquo;s lives and protect what matters most. Our world class portfolio of brands &ndash; including Dulux, International, Sikkens and Interpon &ndash; is trusted by customers around the globe. We&rsquo;re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It&rsquo;s what you&rsquo;d expect from a pioneering and long-established paints company that&rsquo;s dedicated to providing sustainable solutions and preserving the best of what we have today &ndash; while creating an even better tomorrow. Let&rsquo;s paint the future together.
 <br/>
 <br/>
 For more information please visit www.akzonobel.com
 <br/>
 <br/>
 &copy; 2024 Akzo Nobel N.V. All rights reserved.
 <br/>
 <br/>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provides order-to-cash service support to the organization by verifying the accuracy of order information and processing orders in a timely manner to ensure products reach customers on time and in full.
  </li>
  <li>
   Has an interactive discussion with customers to understand their requirements and fulfilling their needs.
  </li>
  <li>
   Executes any process changes and/or corrective action identified by key stakeholders to ensure an excellent standard of service and a high level of customer satisfaction are maintained.
  </li>
  <li>
   Records customer complaints and responds in accordance with guidelines from supervisor
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Accountabilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer Order Service Administration:
  </li>
  <li>
   Receive process and follow up orders. Confirm orders in writing.
  </li>
  <li>
   Review Outstanding Order Report for pending orders and ensure OTIF is met for all orders.
  </li>
  <li>
   Agree on delivery dates, documentation, transport and packaging matters with customers.
  </li>
  <li>
   Send product information to customers (product data, material safety data).
  </li>
  <li>
   Work with the organization&rsquo;s other regional offices to resolve problems, facilitate solutions and enhance customer service experience.
  </li>
  <li>
   Ensure timely invoicing to customers. Invoices should be sent to customers as soon as proof of delivery has been established or as per agreed incoterms.
  </li>
  <li>
   Extremely close communication with other regional customer service teams to ensure orders are fulfilled as per agreed timelines
  </li>
  <li>
   Prepare the lab requests to R&amp;D for sample request from clients. Follow-up on their processing.
  </li>
  <li>
   Divert customer complaints to Technical Support and arranges products returns from customers
  </li>
  <li>
   Administrate and file customer complaints.
  </li>
  <li>
   Archiving of all COS related documentation in a proper and timely manner.
  </li>
  <li>
   Ensures customer orders comply with any defined local authority matrices.
  </li>
  <li>
   Ensure correct order maintenance for OTIF reporting.
  </li>
  <li>
   Ensure all customers &amp; orders documentation is properly filed and desks are clear of any unnecessary paperwork.
  </li>
  <li>
   Connect with warehouse &amp; logistics team:
  </li>
  <li>
   Extremely close communication with regional as well as local production as well as planning teams to ensure strict timelines are met.
  </li>
  <li>
   Serve as communication link between external customers and internal local and regional stakeholders.
  </li>
  <li>
   Prepare picking lists for dispatches and liaise with warehouse staff.
  </li>
  <li>
   Prepare daily dispatch requests for the warehouse / logistics team.
  </li>
  <li>
   Ensure that delivery dates, transport and packaging matters are agreed with customers
  </li>
  <li>
   Invoicing &amp; OWC management:
  </li>
  <li>
   Create and verify invoices, debit/credit notes, and rebate agreements (where relevant).
  </li>
  <li>
   Improve OWC in cooperation with Sales Manager, Credit Control and customers.
  </li>
  <li>
   Ensure correct date maintenance for orders to improve OWC. Special emphasis on bulk orders.
  </li>
  <li>
   Ensure minimum numbers of orders are processed which require manual input of prices into system..
  </li>
  <li>
   Ensure timely invoicing in system basis to ensure no pending invoices
  </li>
  <li>
   Customer Communication &amp; Sales related activities:
  </li>
  <li>
   Answers customer inquiries/communications as required.
  </li>
  <li>
   Ensure that all orders are processed on time with order acknowledgements sent to customers
  </li>
  <li>
   Serve as communication link between external customers and internal stakeholders
  </li>
  <li>
   Write internal and external correspondence according to instructions of the COS Manager and Sales Manager
  </li>
  <li>
   Contribute as a checker function to ensure quotations and customers contracts comply with any locally defined authority matrices
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Accountabilities (Continued)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintenance of Process Flowcharts &amp; SOP&rsquo;s:
  </li>
  <li>
   Contributes to the development and maintenance of standards, policies and procedures regarding customer service.
  </li>
  <li>
   Regularly provides feedback on the soundness and effectiveness of the customer service department&rsquo;s policies and procedures.
  </li>
  <li>
   Based on feedback gathered from ERP users, proposes and implements approved improvements in the service &amp; distribution process flow.
  </li>
  <li>
   Reporting:
  </li>
  <li>
   OTIF Reason Code maintenance and OTIF Reporting.
  </li>
  <li>
   Outstanding Order Report.
  </li>
  <li>
   Standard reporting on a daily/weekly/monthly basis on COS activities in line with defined KPIs.
  </li>
  <li>
   Compliance:
  </li>
  <li>
   Adheres to all corporate policies, guidelines and statutory requirements and recommends to (senior) management adoption and/or changes to policies and guidelines to reflect circumstances within the customer service area
  </li>
  <li>
   Is familiar with the applicable corporate &amp; site policies/procedures with regard to personal conduct and HSE standards and acting in compliance with all applicable regulations
  </li>
  <li>
   Cover for colleagues:
  </li>
  <li>
   Provide vacation cover for other COS colleagues in other businesses
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   At least 2-3 years progressive customer service experience required, with strong ERP experience (preferably SAP)
  </li>
  <li>
   Bachelor degree in relevant discipline.
  </li>
  <li>
   This role requires an individual who is fluent in written and spoken English who is numerate, able to manage complex data, operationally and service focused, has good ERP experience (preferably SAP), and is a good communicator.
  </li>
  <li>
   Must be able to work well under pressure and adhere to strict deadlines, be able to multitask, and have good interpersonal and communication skills. Must be able to work well in a team environment.
  </li>
  <li>
   Good MS Office (Excel / Word / PowerPoint).
  </li>
  <li>
   Good customer service and negotiation skills.
  </li>
  <li>
   Able to manage time and prioritize activities effectively. Must be able to execute tasks quickly and efficiently.
  </li>
  <li>
   Knowledge of ERP systems and Order to cash processes in a business to business environment.
  </li>
  <li>
   Sound understanding of other functional areas: sales, supply chain, marketing and logistics.
   <br/>
   <br/>
  </li>
 </ul>
 At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
 <br/>
 <br/>
 Requisition ID: 50843
</div>


Customer Service Representative

<div>
 <p>
  <strong>
   Job Summary
  </strong>
 </p>
 <p>
  We are seeking a dedicated and customer-focused
  <strong>
   Call Center Agent
  </strong>
  to handle inbound and outbound calls, assist customers with inquiries, resolve complaints, and provide accurate information about our products and services. The ideal candidate has excellent communication skills, patience, and a strong problem-solving attitude.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Answer incoming calls and respond to customer inquiries in a professional manner
  </li>
  <li>
   Make outbound calls when required (follow-ups, surveys, confirmations, etc.)
  </li>
  <li>
   Resolve customer complaints efficiently and escalate complex issues when necessary
  </li>
  <li>
   Provide accurate information about products, services, policies, and procedures
  </li>
  <li>
   Maintain detailed and accurate records of customer interactions in the system
  </li>
  <li>
   Meet individual and team performance targets (quality, productivity, and attendance)
  </li>
  <li>
   Follow company guidelines, scripts, and compliance standards
  </li>
  <li>
   Build positive relationships with customers to enhance satisfaction and loyalty
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements &amp; Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree
  </li>
  <li>
   Previous experience in a call center or customer service role is preferred
  </li>
  <li>
   Excellent verbal communication and active listening skills
  </li>
  <li>
   Strong problem-solving and conflict-resolution abilities
  </li>
  <li>
   Ability to work under pressure and handle difficult customers professionally
  </li>
  <li>
   Basic computer skills and familiarity with CRM systems
  </li>
  <li>
   Ability to work rotational shifts, including evenings or weekends if required
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We Offer
  </strong>
 </p>
 <ul>
  <li>
   Competitive salary
  </li>
  <li>
   Professional paid training
  </li>
  <li>
   Supportive and dynamic work environment
  </li>
  <li>
   Health and social insurance
  </li>
  <li>
   Transportation provided 24/7
  </li>
 </ul>
 <p>
 </p>
</div>


Jadeer

<div><p><b>Join Our Vibrant Team as a Customer Success Manager!</b></p><p>
Are you passionate about building strong client relationships and ensuring customers achieve real value from innovative technology? If so, we&rsquo;re looking for someone like you to join our dynamic team.</p><p>
We are <b>Future Group</b>, a premier company specializing in cutting-edge AI solutions. With a strong track record of innovation, we have established ourselves as leaders in delivering advanced technology solutions. As we continue to grow, we are looking for a <b>Customer Success Manager</b> who will play a key role in strengthening client relationships and maximizing customer value from our AI-driven products and services.</p><p><b>
What You'll Be Doing</b></p><p>
As a <b>Customer Success Manager</b>, you will be responsible for building long-term relationships with our clients, ensuring they successfully adopt and gain maximum value from our AI solutions. You will serve as the primary point of contact for customers, helping them navigate our products, resolve challenges, and identify opportunities to grow their engagement with Future Group.</p><p>
You will work closely with product, and technical teams to ensure a seamless customer experience and contribute to improving our offerings based on client feedback.</p><p><b>
Key Responsibilities</b></p><h5 class="jobSectionHeader"><b>
1. Product Strategy &amp; Customer Insights</b></h5><p><b>
AI Portfolio Support</b><br>
Collaborate with product teams to support the lifecycle of current AI products and contribute insights that help shape future product improvements.</p><p><b>
Customer-Driven Roadmap</b><br>
Provide valuable customer feedback and market insights to help guide product roadmap decisions and ensure solutions align with client needs.</p><p><b>
Feature Ideation</b><br>
Identify opportunities for new features and improvements that increase customer adoption, retention, and overall satisfaction. Translate customer needs into clear business insights for the technical and product teams.</p><h5 class="jobSectionHeader"><b>
2. Customer Engagement &amp; Advocacy</b></h5><p><b>
Client Engagement &amp; Meetings</b><br>
Act as a key representative of our products during client meetings alongside the sales team, presenting product capabilities, supporting demos, and addressing business-level inquiries.</p><p><b>
Customer Relationship Management</b><br>
Build and maintain strong relationships with clients, serving as their trusted advisor and primary point of contact.</p><p><b>
Voice of the Customer</b><br>
Conduct customer interviews and gather qualitative feedback to understand challenges, identify opportunities, and ensure our AI solutions meet the needs of our target segments.</p><h5 class="jobSectionHeader"><b>
3. Go-to-Market &amp; Customer Success Support</b></h5><p><b>
Value Proposition Communication</b><br>
Help communicate the value of our AI solutions by clearly articulating the benefits, differentiators, and business impact to customers.</p><p><b>
Sales Enablement Support</b><br>
Support sales and marketing teams by contributing insights, customer use cases, and feedback that help strengthen sales materials and positioning.</p><p><b>
Customer Segment Insights</b><br>
Analyze customer segments and industries to better understand client needs and tailor communication and solutions accordingly.
</p><p><b>Requirements for the Role</b></p><ul><li><p>
Bachelor&rsquo;s degree in Business, Marketing, Information Technology, or a related field.</p></li><li><p>
3+ years of experience in <b>Customer Success, Account Management, or Client Relationship Management</b>, preferably within the <b>SaaS, AI, or technology sectors</b>.</p></li><li><p>
Strong interpersonal and communication skills with the ability to build trust with clients and stakeholders.</p></li><li><p>
Customer-focused mindset with strong problem-solving abilities.</p></li><li><p>
Ability to analyze customer needs and translate them into actionable solutions.</p></li><li><p>
Highly organized with the ability to manage multiple accounts and priorities effectively.</p></li></ul><p><b>
What We Offer</b></p><ul><li><p>
Competitive salary with performance-based incentives.</p></li><li><p>
Opportunities for professional development and career growth.</p></li><li><p>
A vibrant and inclusive workplace culture that encourages innovation.</p></li><li><p>
Flexible working hours and a hybrid work model.</p></li><li><p>
The opportunity to work with cutting-edge AI technology and a global client base.</p></li></ul></div>

Customer Success Manager - (AI & SaaS)

Asesora International

<p>We are looking for an enthusiastic <b>Telesales Representative </b>to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.</p><p>An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.</p><p>The goal is to help the company grow by bringing in customers and developing business.</p><p>Responsibilities</p><ul><li>Contact potential or existing customers to inform them about a product or service using scripts</li><li>Answer questions about products or the company</li><li>Ask questions to understand customer requirements and close sales</li><li>Direct prospects to the field sales team when needed</li><li>Enter and update customer information in the database</li><li>Take and process orders in an accurate manner</li><li>Handle grievances to preserve the company&rsquo;s reputation</li><li>Go the &ldquo;extra mile&rdquo; to meet sales quota and facilitate future sales</li><li>Keep records of calls and sales and note useful information</li></ul><p>Requirements and skills</p><ul><li>Proven experience as telesales representative or other sales/customer service role</li><li>Proven track record of successfully meeting sales quota preferably over the phone</li><li>Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems</li><li>Ability to learn about products and services and describe/explain them to prospects</li><li>Excellent knowledge of English</li><li>Excellent communication and interpersonal skills</li><li>Cool-tempered and able to handle rejection</li><li>Outstanding negotiation skills with the ability to resolve issues and address complaints</li><li>High school diploma; BSc/BA will be a plus</li></ul><p>نوع الوظيفة: دوام كامل, لحديثي التخرج</p><p>موقع العمل: عن بُعد</p>

Telesales Representative

Explore 70+ Client service representative in Giza this March. Find roles across top companies and apply now to boost your career.

70 client service representative jobs In Giza

Customer service representative

Customer service representative

客户服务代表

Customer Service Representative

Customer Service Representative

Customer Success Manager - (AI & SaaS)

Telesales Representative