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customer experience manager Jobs in Dubai

customer experience manager

client success specialist

Presentail

Overview Presentail is looking for a customer service representative to join our team in our Al Barsha shop. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. Responsibilities <ul><li>Manage inbound customer communications: Answer incoming calls and emails to address customer questions, requests and issues.</li><li>Consult on customer success: Advise customers on how to successfully leverage the product/service based on their unique needs.</li><li>Maintain working product knowledge: Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.</li><li>Track interactions in CRM: Record customers interactions in internal system for cross-functional awareness and relationship development.</li></ul> Requirements <ul><li>Bachelor's degree or equivalent</li><li>1-2 years proven experience in supporting client success</li><li>Excellent written and verbal communication skills</li><li>Ability to address complaints and issues with effective solutions and a positive attitude</li><li>Passion for delighting customers with above and beyond service</li><li>Excellent time-management and prioritization skills</li><li>Familiarity with CRM system</li></ul>

Customer Service Agent

Visa

<div>Company Description 
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale &mdash; tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters &mdash; to you, to your community, and to the world.
Progress starts with you. 
Job Description 
The Specialized Customer Success Management team, part of CEMEA Go‑To‑Market Services, helps Visa customers maximize the adoption of live products and speed up client projects, with a strong focus on revenue growth.
Using a consulting-style approach, Specialized CSMs develop deep expertise in Visa products and work across all levels of the organization to deliver the best outcomes for customers.<ul><li>
Accelerate adoption and improve performance of products for the assigned product family, by identifying optimization opportunities and leads for activation</li><li>
Collaborate with regional Sales and Product functions to design and execute go to market initiatives for Visa products</li><li>
Collaborate with cross functional teams within Visa to deliver subject matter expertise consultation and operational best practices as needed to optimize client performance</li><li>
Collect product feedback and prioritize the enhancement requests for the Global Product teams</li><li>
Support and oversee the implementation of new Visa products purchased by Clients by coordinating with key Client and Visa teams to expedite implementation readiness activities and steer Client toward faster time to value and maximize adoption of deployed products.</li><li>
Foster and sustain trusted partnerships with other teams within Client Services, Product and Sales by aligning on the forward looking relationship strategy and optimization opportunities and executing against Client Success Plans</li><li>
Drive and deliver initiatives to improve client adoption of products and use of self service tools.</li><li>
Stay current with the latest payment processing trends, Visa solutions and technologies to provide a good Client experience</li><li>
Leverage insights and understanding of their local markets and product needs to continually enhance Product Health in the region and Client experience</li><li>
Support periodic operational reviews with Clients and Visa stakeholders, incorporating input, comparison and client progress against product metrics</li><li>
Translate complex customer business needs into opportunities for system and service solutions</li></ul>
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 
Qualifications 
Basic Qualifications: 
8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD 
 
Preferred Qualifications:<ul><li>
9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD</li><li>
Bachelor degree or equivalent qualification, Masters or MBA degree is preferred</li><li>
8-15 years of success in a technology, financial or information services business or with experience in the Payments, Consulting or Banking industry preferred</li><li>
Commitment to learning and developing with a strong bias for action, with a passion to build, test, learn and iterate.</li><li>
Proficiency in data analytics, visualization and data driven decision making.</li><li>
Demonstrated ability to build and maintain strong business relationships with internal and external stakeholders at all levels</li><li>
Ability to articulate complex technical and business issues and solutions to multiple levels internally and externally to support strategic business plans</li><li>
Self-starter able to achieve results as part of an effective team across countries and time zones</li><li>
Able to effectively prioritize and multi-task under deadlines</li><li>
Experience representing technical and/or business issues and solutions to influence audiences at multiple levels of an organization, including executives, in support of strategic business plans</li><li>
Excellent presentation skills, including strong oral and written communications</li><li>
Solid influencing and negotiation skills</li><li>
Basic to intermediate proficiency in the following skills:</li><li>
Building client relationships</li><li>
Build credibility and create trust-based relations</li><li>
Partner with clients to build their business</li><li>
Becoming customer centric, listening to and prioritizing customer needs to drive value realization and build trusted partnerships</li><li>
Success planning - Build measurable actions plans to help clients achieve their business goals and realize value from their products or solutions</li><li>
Client engagement - Communicate clearly and effectively with clients</li><li>
Proactiveness - think ahead and act. Critical thinking - take ownership over problems and find creative solutions to complex problems. Technical skills &ndash; continuous acquisition, application, and refinement of technical skills relevant to the role and payments</li></ul> 

Additional Information 
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.</div>

Specialized - Senior Client Success Manager

Presentail SA

CoinRoutes

Client Success & Trading Support Location: Dubai, UAE About CoinRoutes Inc. CoinRoutes Inc. is a leading provider of smart-order routing and algorithmic trading tools for crypto-assets, offering our clients a high-performance, algorithmic trading solution and unparalleled customer support. We work with some of the largest crypto funds and trading firms, building lasting relationships through one-on-one interactions, rapid response times, and high-touch client service. We're looking for an exceptional individual with a finance background who can enhance our client relationships while providing technical support in a dynamic, fast-paced environment. Position Details The Trading Support & Client Relationship role will serve as the primary point of contact for both technical support and relationship management, ensuring that clients receive seamless service, technical expertise, and support tailored to their needs. This role requires relocation to Dubai, UAE, and previous experience in the finance or crypto industry. Responsibilities <ul> <li>Client Interaction & Relationship Management: <ul> <li>Serve as a key contact for clients, responding to inquiries and providing proactive assistance through email, Slack, Telegram, phone, email, and other channels.</li> <li>Establish and maintain strong client relationships, understanding their specific needs to provide customized support and advice.</li> <li>Conduct one-on-one client consults to demonstrate and explain available order algorithms and parameters, addressing questions about trading strategies and technology.</li> </ul> </li> <li>Technical Support & Troubleshooting: <ul> <li>Act as the first line of support for technical issues, troubleshooting and resolving client issues related to the front-end UI, API connectivity (REST, WebSocket, FIX), and backend systems.</li> <li>Document issues comprehensively, following tickets through to resolution and escalating complex issues as needed.</li> <li>Collaborate with internal teams, including development and sales, to communicate client feedback and help refine products and services.</li> </ul> </li> <li>Product Knowledge & Client Education: <ul> <li>Educate clients on CoinRoutes products, including algorithmic suites and trading parameters, to enhance their understanding and effective use of our tools.</li> <li>Stay updated on cryptocurrency trading and financial markets to provide valuable insights and guidance to clients.</li> <li>Assist with quality-assurance testing, contributing to a collaborative and supportive team culture.</li> </ul> </li> </ul> Requirements <ul> <li>2-4 years of experience in finance, crypto, or a related field with an understanding of trading products (spot trading, derivatives, futures).</li> <li>Willingness to relocate and work in our Dubai office in person.</li> <li>Excellent interpersonal and communication skills with the ability to provide high-touch client service.</li> <li>Technical troubleshooting skills related to APIs (REST, WebSocket, FIX), and system logs.</li> <li>Strong organizational and multitasking abilities to meet deadlines and follow structured procedures.</li> <li>Adaptability and a proactive approach in a fast-evolving technology environment.</li> </ul> Preferred Qualifications <ul> <li>Experience with algorithmic trading desks, trading technology firms, or financial markets.</li> <li>Self-starter with the ability to operate independently while supporting team objectives.</li> <li>Capacity to build lasting client relationships through responsive and personalized support.</li> <li>Willingness to travel occasionally for client meetings and conferences.</li> </ul> CoinRoutes Inc. is an equal opportunity employer. We're committed to hiring the best people regardless of race, religion, sex, sexual orientation and expression, national origin, age, disability or genetics.

Client Success & Trading Support - Dubai

Cercli (YC S23)

Onboard new customers into Cercli platform and manage implementations end-to-end (project management).Configure Cercli settings and parameters for each customer.Thoroughly support customers with their data migration (advanced Excel / Google Sheet data handling).Train new and existing customers on Cercli best practices and latest features.Manage existing customer relationships by regularly checking in and anticipating needs.Support with product marketing campaigns, communications and customer engagement (Pylon).Organize customer events and package deliveries. Manage logistics accordingly.Support customers with daily requests (Pylon).Create and update how-to guide knowledge base articles (Pylon / Notion).Strong English communications skills required. Arabic speaker a strong plus.

Customer Success Specialist

Mastercard

OverviewThe Loyalty Sales Specialist team within Mastercard Services acts as the Go-To-Market engine for the Mastercard suite of loyalty products and cardholder services. The team has responsibility for new sales value and in-year revenue of the covered product lines. The team is expected to hunt for new business opportunities outside of the existing Mastercard footprint as well as drive commercial outcomes at existing partners (with tight coordination across Account Management and the broader Services BD team). Client verticals include Financial Institutions, Retail &amp; Commerce and Digital Partners, Governments, and many others. Loyalty solutions are typical complex, technical, and highly accretive to Mastercard and our clients.RoleThe Loyalty Sales Specialist Regional Lead will be responsible for the achievement of bookings and in-year revenue sales targets specific to that region. They will lead the development and execution of the overall sales strategy, align team resources towards areas of largest opportunity, and manage activities toward the overall goal. The region lead will serve as a direct report of the global specialist sales lead and lead a team of 3 to 10+ sales specialists. They are expected to play the role of player-coach: managing and developing the team of sales specialists while leading from the front in client and internal environments. The role is equal parts leadership and execution.Responsibilities:<ul><li>Develop and deliver our in-region sales strategy and direct all business development activity to meet and exceed bookings and recognized revenue goals</li><li>Maintain regional level pipeline and sales forecasts with an emphasis on deal qualification and pipeline velocity</li><li>Build, recruit, manage, and develop a world class sales organization and culture</li><li>Source, develop, and maintain relationships with customers at the most senior levels</li><li>Act as liaison between regional Services Business Development, Account Managers, Regional Product Management, and Marketing / Demand Gen teams</li><li>Represent Loyalty in overall Mastercard BD pursuits and independently hunt for new business outside of the Mastercard footprint</li><li>Partner closely with all product teams to ensure customer needs and product innovations align with development road maps</li></ul>Qualifications:<ul><li>Established track record of sales management success and team quota attainment</li><li>Strong commercial drive with ability to build and monetize senior client relationships based on empathy, thought leadership, and subject matter expertise</li><li>Experience with loyalty or customer engagement solutions and familiarity with one or more of our client segments</li><li>Excellent leadership and team management skills in a commercial setting</li><li>Strong networker across relevant stakeholder base with the ability to listen, build common ground and influence to effectively advance business opportunities and generate revenues</li><li>Proven track record of progressively complex sales and strategic account management experience within the financial services or merchant sectors; loyalty experience is preferred</li><li>Strong negotiation capabilities required for large deals at enterprise accounts</li></ul>

Vice President, Services Business Development

Park Lane Motors

<div>
 
 🛡️ THE LEAD GUARDIAN: Lead Conversion &amp; Retention Specialist
 
 
 
 
 
 
 Park Lane Motors | Dubai, UAE
 
 
 
 
 Zero Leakage. Total Accountability. Pure Growth.
 
 
 
 
 
 
 
 At
 
 
 Park Lane Motors
 
 
 , we are lead-rich, but we refuse to be conversion-poor. We are looking for a
 
 
 Lead Conversion &amp; Retention Specialist
 
 
 &mdash;the "Chief Hunter" whose sole mission is to ensure that no Dirham is left on the table from digital or physical leakage.
 
 
 
 
 This isn't a desk job. It is a high-intensity, high-reward role for someone who understands that in the luxury automotive world,
 
 
 speed is the only currency that matters.
 
 
 
 
 
 
 🎯 THE CORE MISSION
 
 
 
 
 
 
 You are the "Eyes and Ears" of our sales funnel. While the sales team focuses on the client in front of them, you ensure that every digital inquiry and "Be-Back" lead is hunted, nurtured, and closed.
 
 
 
 
 
 
 🛠️ WHAT YOU WILL DO
 
 
 
 
 <ul>
 <li>
 
 Zero Leakage Monitoring:
 
 
 You will watch
 
 
 CallGear, Eskimo CRM, and WhatsApp
 
 
 like a hawk. If a lead isn&rsquo;t responded to within 5 minutes, you step in.
 
 </li>
 <li>
 
 The "Second Chance" Hunter:
 
 
 You own the "Attended, Not Sold" list. When a client leaves without a deposit, you deploy aggressive, professional follow-up strategies to bring them back to the table.
 
 </li>
 <li>
 
 CRM Governance:
 
 
 You are the auditor. You ensure "Let me think about it" is never the final status of a lead.
 
 </li>
 <li>
 
 The "Power Hour" Resurrection:
 
 
 Every afternoon, you&rsquo;ll hunt "cold" leads with price-drop alerts, new arrival VIP calls, and trade-in hooks.
 
 </li>
 <li>
 
 Strategic Reporting:
 
 
 You provide the heartbeat of the business&mdash;reporting daily on Missed Call Ratios, Lead-to-Appointment Ratios, and Recovery Rates.
 
 </li>
 </ul>
 
 
 
 
 👤 WHO YOU ARE
 
 
 
 
 <ul>
 <li>
 
 Relentless Persistence:
 
 
 You don't take "no" for an answer; you see it as an invitation to provide a different solution.
 
 </li>
 <li>
 
 Tech-Savvy Auditor:
 
 
 You can navigate CRM dashboards and communication logs with surgical precision.
 
 </li>
 <li>
 
 The "Pattern Interrupter":
 
 
 You have the charisma to call a client who walked out yesterday and professionally persuade them to reconsider.
 
 </li>
 <li>
 
 Metric-Driven:
 
 
 You live for the "Bounty"&mdash;thriving in an environment where your success is measured by the leads you rescue.
 
 </li>
 </ul>
 
 
 
 
 📊 SUCCESS BY THE NUMBERS (KPIs)
 
 
 
 
 <ul>
 <li>
 
 Response Time:
 
 
 &lt; 5 Minutes (Speed to Lead).
 
 </li>
 <li>
 
 Appointment Ratio:
 
 
 Converting 40% of inquiries into physical showroom visits.
 
 </li>
 <li>
 
 Recovery Rate:
 
 
 Bringing back 15-20% of "lost" showroom visitors.
 
 </li>
 <li>
 
 CRM Accuracy:
 
 
 100% integrity. No ghost leads.
 
 </li>
 </ul>
 
 
 
 
 ✨ WHY PARK LANE MOTORS?
 
 
 
 
 <ul>
 <li>
 
 A High-Octane "Power Team":
 
 
 Work alongside our Sales Ops Manager and Senior Closers in a 5-person "Engine" structure.
 
 </li>
 <li>
 
 Performance-Based Rewards:
 
 
 We offer a unique "Bounty" structure for every dead lead you successfully resurrect into a sale.
 
 </li>
 <li>
 
 Authority:
 
 
 You aren't just an employee; you are the guardian of our brand&rsquo;s responsiveness and revenue.
 
 </li>
 </ul>
 
 
 
 
 
 Do you have the "Hunter" mentality to ensure no lead goes cold?
 
 
 
 
 
 
 
 📩
 
 
 Apply Now:
 
 
 Send your CV and a brief note explaining how you&rsquo;ve handled "difficult-to-close" leads in the past.
 
 
 
 
 #DubaiJobs #SalesDevelopment #CRMManager #LeadGeneration #AutomotiveIndustry #ParkLaneMotors #SalesRetention #HiringDubai #RevenueGrowth
 
 
 
 
 
 
 
 
</div>

Lead Conversion & Retention Specialist

Explore 3250+ Client success specialist in Dubai this January. Find roles across top companies and apply now to boost your career.

3250 client success specialist jobs IN Dubai

Customer Service Agent

Specialized - Senior Client Success Manager

Customer Service Agent

Client Success & Trading Support - Dubai

Customer Success Specialist

Vice President, Services Business Development

Lead Conversion & Retention Specialist