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client success specialist

Maids.cc - AI & Tech

As a Customer Success Specialist, you will help clients find the right maid and ensure they are fully satisfied with the service. Your main goal will be to understand client needs and offer the best solutions. What You ll Do:    Assist clients to match with the perfect maid based on their requirements.   Use strong communication skills and problem-solving abilities to reassure clients and provide tailored recommendations.   Offer guidance and advice to help clients make informed decisions while maintaining service quality.   Ability to work 6 days a week.Requirements   Strong ability to assess client needs and match them with suitable candidates.   Excellent interpersonal and communication skills, both verbal and written.   Experience in shortlisting and recruitment is a plus.   Ability to handle challenging client situations with patience and professionalism.   A persuasive and problem-solving mindset to retain clients and improve service satisfaction.   Flexibility to adapt to client needs and work collaboratively with other departments.

Customer Success Specialist

Nomod

Customer Success Specialist <div>
At Nomod we're looking for a Customer Success Specialist to join our team. You'll be the face and voice of Nomod to our users.
 
Read on to figure out whether this could be right up your alley!
</div>
<div>Full-time</div>
 
 <div> <div>
 About the job We re looking for a Customer Success Specialist to join our team. The ideal candidate is a proactive problem solver, with great communication skills and a relentless focus on customer happiness, who will relish being the face and voice of Nomod to our users.
</div> </div>
 <div> <div>
 As a Customer Success Specialist, you will: <ul>
<li> Be on the frontline of engagement with hundreds of merchants that rely on Nomod for their businesses, interacting with them over email and live chat, and voice in the future </li>
<li> Ensure every user has a truly delightful experience using Nomod, with a relentless focus on keeping them happy and delivering the best possible outcomes for them </li>
<li> Assist potential new users with their queries on Nomod s current and upcoming features </li>
<li> Provide guidance to users experiencing issues, and work with them to find solutions in a timely manner </li>
<li> Support merchants in managing and challenging disputes and chargebacks </li>
<li> Work closely with our Risk team to augment account reviews and communicate with users as part of this process </li>
<li> Triage support requests to determine urgency, and escalate where necessary </li>
<li> Manage and respond to online reviews across various platforms </li>
<li> Assist team leads in spotting patterns in support interactions, contributing to our Help Centre content, and sharing recurring feedback to our Product and Engineering teams when appropriate </li>
<li> Work with an agile, globally distributed team and be able to harness constructive feedback </li>
<li> Be proud of what you work on, whilst obsessing about the quality of what you produce </li>
<li> Have regular opportunities for career growth. We re growing quickly and are forming new teams as we do. We have a bias towards internal promotion into leadership roles </li>
<li> Ensure that everyone is blown away with their Nomod experience </li>
</ul>
You ll experience what it is like to work in a fun, entrepreneurial, and high growth startup!
 What we d like You do not need to be intimately familiar with any of the technologies that we work with. Great people are effective at quickly learning what we use or introduce us to new ways of working.
Having said that, we think a Customer Success Specialist should:
<ul>
<li> Be educated to at least degree level or equivalent </li>
<li> Have previous experience in a customer support role, ideally in a consumer tech or hospitality environment </li>
<li> Have exceptional written and verbal skills in English. If you re bilingual in Arabic, Hindi or Urdu, that would be incredible </li>
<li> Have an ability to quickly build a rapport and see things from the perspective of our users </li>
<li> Obsess about making and keeping users happy </li>
<li> Have lots of energy, be proactive, think quickly and revel in solving problems </li>
<li> Enjoy building relationships with people, and have excellent interpersonal skills and emotional intelligence </li>
<li> Be creative, innovative, and data driven </li>
<li> Deliver no matter what it takes </li>
<li> Chrome, Gmail, Google Docs, and similar web tools are second nature </li>
<li> Have the ability to thrive in a fully remote, distributed organisation </li>
<li> Be lots of fun to work with! </li>
</ul>
 Nice to haves 
<ul>
<li> Prior experience at a high growth startup or at an established fintech firm </li>
<li> Fluency in other languages in addition to English </li>
<li> Experience working with a remote, global, multicultural team </li>
</ul>
 </div></div>

Christian Dior Couture

<div>
 Position
 
 
 We are seeking a dedicated and passionate Client Specialist to join our newly established Salon Priv&eacute; department. This role is pivotal in delivering an exceptional luxury experience to our super elite clients. The Client Specialist will manage exclusive client events, coordinate one-to-one meetings, and support VIP Client Managers to ensure the highest standards of service and client satisfaction.
 
 
 Job responsibilities
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 One-to-One Client Meetings:
 </li>
 <li>
 Coordinate and manage one-to-one meeting&rsquo;s agenda within Salon Prive ensuring all preparations are flawless.
 </li>
 <li>
 Working closely with VIP Client Managers to keep them on track with their appointments to ensure the calendar is full of high-quality meetings.
 </li>
 <li>
 Collaborate with all relevant stakeholders to ensure effective scheduling and preparation for client meetings.
 </li>
 <li>
 Work closely with other departments to ensure the availability of selected merchandise and bespoke services prior to client meetings.
 </li>
 <li>
 Client Experience Management:
 </li>
 <li>
 Enhance the VIP client portfolio by recruiting high-net-worth clients through business and corporate connections with external stakeholders and business getters
 </li>
 <li>
 Support VIP Client Managers during client visits, offering personalized assistance and ensuring an unparalleled luxury experience.
 </li>
 <li>
 Address any client needs or requests promptly and efficiently, maintaining the highest level of discretion and professionalism.
 </li>
 <li>
 Collect and analyze client feedback to continuously enhance the luxury experience.
 </li>
 <li>
 Exclusive Client Events:
 </li>
 <li>
 Support the organization of exclusive client events within Salon Priv&eacute;.
 </li>
 <li>
 Collaborate with the marketing team to ensure all events within Salon Prive adhere to Dior&rsquo;s brand standards and guidelines.
 </li>
 <li>
 Set the full agenda for Salon Prive events, ensuring it is engaging, tailored to client expectations, and reflects the essence of Dior.
 </li>
 <li>
 Monitor and forecast an accurate marketing and event budget.
 </li>
 <li>
 Prepare the required reports for the event guest list criteria and post-event reports for all Salon Prive events.
 </li>
 <li>
 Ensure all aspects of the Salon Prive events, from invitations to execution, are meticulously handled to reflect the Dior brand's luxury standards.
 </li>
 <li>
 Collaboration and Support:
 </li>
 <li>
 Work in close collaboration with the Uber Luxury Manager and other team members to achieve departmental goals.
 </li>
 <li>
 Assist in the development of strategies to attract and retain elite clients, enhancing client loyalty and satisfaction.
 </li>
 <li>
 Stay informed about Dior's latest products, services, and events to provide knowledgeable and informed assistance to clients.
 
 
 </li>
 </ul>
 Profile
 
 
 <ul>
 <li>
 Proven experience in a luxury retail environment, with a strong focus on client experience and event management.
 </li>
 <li>
 Exceptional interpersonal and communication skills, with the ability to build and maintain relationships with elite clients.
 </li>
 <li>
 Strong organizational skills and attention to detail, ensuring every client interaction is flawlessly executed.
 </li>
 <li>
 Ability to work in a fast-paced, dynamic environment, managing multiple tasks simultaneously.
 </li>
 <li>
 A deep understanding and appreciation of luxury brands, with a passion for delivering outstanding service.
 </li>
 <li>
 Discretion, professionalism, and a commitment to upholding the highest standards of confidentiality.
 </li>
 </ul>
</div>

Client Development Specialist - Dubai Mall

Bitunix

About the job VIP Client Specialist Overview We are seeking a highly skilled VIP Client Manager with strong expertise in cryptocurrency markets and trading to manage and grow relationships with our high-value clients. This role requires deep knowledge of crypto trading strategies, market dynamics, and digital asset management to provide world-class service and tailored investment guidance. The VIP Client Manager will serve as the trusted advisor and primary contact for our VIP clients, ensuring About the job VIP Client Specialist Overview We are seeking a highly skilled VIP Client Manager with strong expertise in cryptocurrency markets and trading to manage and grow relationships with our high-value clients. This role requires deep knowledge of crypto trading strategies, market dynamics, and digital asset management to provide world-class service and tailored investment guidance. The VIP Client Manager will serve as the trusted advisor and primary contact for our VIP clients, ensuring their needs are met with discretion, accuracy, and exceptional professionalism. Key Responsibilities VIP Client Relationship Management Act as the primary point of contact for VIP/high-net-worth clients, building trust and long-term loyalty. Deliver personalized support and strategic advice on crypto markets and trading opportunities. Anticipate client needs and proactively offer tailored insights, solutions, and services. Crypto Trading Expertise Provide market updates, trading strategies, and risk management recommendations. Support clients with portfolio diversification, liquidity management, and trade execution. Stay ahead of market trends, blockchain innovations, and regulatory changes to guide clients effectively. Strategic Account Growth Identify opportunities for upselling and cross-selling products/services within the crypto ecosystem. Collaborate with product, trading, and research teams to deliver seamless, high-value client solutions. Develop customized growth strategies for VIP clients based on their trading behavior and goals. Service Excellence &amp; Support Ensure quick resolution of issues, escalations, and trade-related queries. Maintain the highest level of professionalism, discretion, and compliance in all client interactions. Provide 24/7 availability to key clients, ensuring premium service levels. Performance Tracking &amp; Reporting Monitor client portfolios, engagement, and satisfaction metrics. Prepare regular trading performance and market insight reports for clients. Share client feedback with internal teams to improve offerings and services. Qualifications Bachelors degree in Finance, Economics, Business, or related field (Masters preferred). 5+ years of experience in client relationship management, with at least 3 years in cryptocurrency trading, digital assets, or financial markets. Strong knowledge of crypto exchanges, DeFi, NFTs, and blockchain technology. Proven track record in managing high-value portfolios and VIP/High Net Worth clients. Expertise in trading strategies, risk management, and technical/market analysis. Familiarity with global crypto regulations and compliance standards. Excellent communication, negotiation, and interpersonal skills. High integrity, discretion, and ability to work under pressure.

VIP Client Specialist

Binance

<div> <div> Responsibilities <ul> <li>Manage and nurture relationships with current clients to maximize retention and satisfaction.</li> <li>Improving and implementing retention campaigns and loyalty programs tailored to Link clients.</li> <li>Assist in cross-functional program management (such as Travel Rule, Fiat (Binance Connect), KYC modules and periodic reviews of accounts).</li> <li>Monitor partner activity and user engagement to identify potential churn risks and proactively address them.</li> <li>Coordinate with cross-functional teams (e.g., TechOps, Marketing, Customer Support, Compliance) to resolve partner issues and improve service delivery.</li> <li>Handle day-to-day administrative tasks related to partner accounts, including onboarding support, documentation, and compliance follow-ups.</li> <li>Track and report on retention metrics, providing insights and recommendations for continuous improvement.</li> <li>Serve as a point of contact for clients regarding operational queries and minor escalations.</li> </ul> </div> </div> <div> <div> Requirements <ul> <li>0-3 years of experience in client retention, account management, or customer success, preferably in brokerage</li> <li>Language requirement, English &amp; Mandarin is required to be able to coordinate with overseas stakeholders</li> <li>Familiar with the use of a CRM tool</li> <li>Worked autonomously within or with a sales team</li> <li>Client portfolio including institutional clients, HNW individuals, prop trading firms, private bank customers with brokers, futures institutions or commercial banks and etc</li> <li>Strong communication, ability to be flexible in a variety of situations, excellent relationship maintenance and sales skills, able to work under pressure</li> <li>Passionate about crypto. Industry experience would be of an advantage</li> </ul> </div> </div> <div> <div> </div> </div>

Retention Specialist

Mobishastra Technologies LLC

About the Role: We are seeking a proactive team member to join us. The ideal candidate will be responsible for ensuring our customers achieve their desired outcomes while maximizing the value of our services. You will serve as the main point of contact for clients, driving engagement, satisfaction, retention, and growth.Key Responsibilities:<ul><li>Build strong, long-term relationships with assigned customers.</li><li>Onboard new clients and provide product training and support.</li><li>Monitor customer health metrics and proactively address issues.</li><li>Act as the voice of the customer internally, advocating for their needs.</li><li>Collaborate with sales, product, and support teams to ensure a seamless customer experience.</li><li>Identify upsell/cross-sell opportunities and assist in renewals.</li><li>Handle customer inquiries and resolve issues in a timely manner.</li><li>Maintain detailed and accurate records in CRM systems.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree or equivalent experience.</li><li>1+ years in a customer success, account management, or client-facing role.</li><li>Excellent communication, interpersonal, and problem-solving skills.</li><li>Strong organizational skills and attention to detail.</li><li>Comfortable working with CRM tools and customer success platforms.</li><li>Ability to manage multiple accounts and projects simultaneously.</li><li>Experience in SaaS or tech environments is preferred.</li></ul>What We Offer:<ul><li>Competitive salary and performance incentives.</li><li>Professional growth opportunities.</li><li>Health benefits .</li></ul>Job Types: Full-time, PermanentPay: AED3,500.00 - AED4,500.00 per monthExperience:<ul><li>Software Industry: 1 year (Required)</li></ul>

Client Service Executive

Blackline Safety

Description Blackline Safety is hiring a Client Success Manager, to join our growing team based out of UAE. This role will be directly responsible for the retention of the customer base in the region, within an assigned book of business, and will work directly with customers, distribution partners and other stakeholders, communicate with them proactively and resolve issues to ensure they are getting the most out of their investment in Blackline Safety products and services. Responsibilities: <ul> <li>Renew customers service contracts through our distribution networks, preparing renewal quotes and following through to completion</li> <li>Effectively manage account renewal negotiations including creating appropriate quotations, resulting in the completion of greater than 90% of renewals within the designated quarter</li> <li>Establish productive professional relationships with key personnel in assigned customer accounts, ensuring long term client retention and growth</li> <li>Identify and drive growth opportunities inside accounts, working with sales management to work as a team and help drive results</li> <li>Plan and execute annual, quarterly and other types of business reviews to ensure customers are deriving optimum value from their Blackline solution.</li> <li>Interpret customer concerns and mobilize the necessary internal resources in such a way that not only customer satisfaction is assured but our product offering is continuously improving</li> <li>Develop customer account plans in partnership with other Blackline teams and distribution partners</li> <li>Work as an ambassador to help clients realize the full benefit of available Blackline products and services</li> <li>Provide feedback to product management team on long term trends that may affect customer satisfaction or retention.</li> <li>Actively look for ways to improve process efficiencies and effectiveness</li> <li>Other duties as assigned</li> </ul> Qualifications: <ul> <li>Post-secondary degree in business, marketing and/or technical field is an asset</li> <li>Knowledge of Middle East cultures, proficient in Arabic language, and with a track record of achievement in the region</li> <li>Minimum 3 years in Enterprise B2B sales, account management or related role with a SAAS or subscription renewal element</li> <li>Background in gas detection or comparable industry experience desirable, with oil and gas vertical experience an asset</li> <li>Fluent in English, and experience working in an international business environment</li> <li>Proficient with MS Excel and an Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) application</li> <li>Functional in using MS Office and other corporate administration tools</li> <li>Excellent customer service skills, a desire to understand each customer s needs, and help find the right solution for them.</li> <li>Clear communication, both written and verbal with strong interpersonal skills</li> <li>Proven experience managing customer relationships and identifying business opportunities</li> <li>Ability to travel up to 25%</li></ul>

Client Success Manager

Explore 5504+ Client success specialist in Dubai this November. Find roles across top companies and apply now to boost your career.

5504 client success specialist jobs IN Dubai

Customer Success Specialist

Customer Success Specialist

Client Development Specialist - Dubai Mall

VIP Client Specialist

Retention Specialist

Client Service Executive

Client Success Manager