customer support executive Jobs in Karachi

customer support executive

associate - management consultant Jobs in Karachi

associate - management consultant

customer service representative Jobs in Karachi

customer service representative

delivery consultant

technical support consultant (uk & usa) Jobs in Karachi

technical support consultant (uk & usa)

client support consultant

Helpp Technologies

Technical Support Consultant (Level 3 VoIP Support)Job Description: Dataphone is seeking a Technical Support Consultant to provide high-level customer support to our US-based clients. This role requires expertise in Level 3 VoIP support, networking, and troubleshooting using Wireshark/PCAP. The ideal candidate will handle complex technical issues, analyze network traffic, and ensure seamless VoIP communication.Key Responsibilities:<ul><li>Provide remote technical troubleshooting and Level 3 VoIP support.</li><li>Analyze and diagnose VoIP-related network issues using Wireshark/PCAP captures.</li><li>Handle and resolve customer inquiries via calls and emails.</li><li>Manage and process support tickets efficiently.</li><li>Assist customers with software installations, training, and troubleshooting.</li><li>Collaborate with the Product Development team to escalate and resolve technical issues.</li><li>Diagnose and resolve hardware, software, and network faults.</li><li>Offer guidance and solutions to customers to ensure effective issue resolution.</li></ul>Requirements:<ul><li>Strong networking knowledge (TCP/IP, SIP, RTP, NAT, Firewalls).</li><li>Experience with VoIP troubleshooting (SIP Trunking, PBX, QoS, Jitter, Latency).</li><li>Proficiency in Wireshark and PCAP analysis for network and VoIP issue diagnosis.</li><li>Prior experience in Level 3 VoIP support or technical support.</li><li>Good spoken English communication skills.</li><li>Strong analytical and problem-solving abilities.</li><li>Knowledge of VoIP protocols and configurations is a must.</li></ul>Location: Office No. 506, Tai Roshan Trade Centre, Bahadurabad, Karachi Job Type: Full-Time, On-Site Shift Timings: 6 PM - 3 AM Pakistan Time (US Business Hours) (Monday-Friday)Job Type: Full-timePay: Rs150,000.00 - Rs250,000.00 per monthApplication Question(s):<ul><li>Can you manage working from 5 pm - 2 am Pakistan Time onsite?</li></ul>Work Location: In person

Technical Support Consultant (Level 3 VoIP Support)

Horbex Digital

Job Description:We&rsquo;re looking for a proactive Client Support Executive client day-to-day tasks alongside our team. The ideal candidate should be fluent in English, a fast learner, and able to manage multiple tasks efficiently.Key Responsibilities:<ul><li>Assist in handling daily client communications and tasks.</li><li>Manage schedules, updates, and follow-ups.</li><li>Support team operations and ensure smooth task execution.</li><li>Handle multiple assignments with accuracy and timeliness.</li></ul>Requirements:<ul><li>Excellent English (written &amp; verbal).</li><li>Strong organizational and multitasking skills.</li><li>Fast learner with problem-solving abilities.</li><li>Prior VA/administrative experience preferred but not required.</li></ul>Perks &amp; Benefits:<ul><li>Competitive salary (based on skills &amp; experience).</li><li>Growth opportunities with a supportive team.</li><li>Exposure to international clients and projects</li></ul>Location: R-58 1st floor Block 6, Gulshan-e-iqbalShifts: Afternoon/EveningJob Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Client Support Executive,

Telemarketing

We are seeking a highly motivated and customer-focused Customer Service Representative (CSR) to join our team. In this role, you will be the first point of contact for customers, responsible for delivering an exceptional customer experience by addressing inquiries, resolving issues, and providing accurate information about our products and services. About the Role:Are you ready to join a dynamic team where your voice makes a difference? We are seeking enthusiastic Call Center Executives to deliver exceptional support to our clients. This is a no-sales, no-target role, focused entirely on providing exceptional service and building relationships.Why Join Us:No Sales. No Targets. Your focus is client support, not numbers.Competitive salary and growth opportunities.Training and development programs to enhance your skills.Positive, collaborative, and supportive work culture.Make a real impact by helping clients and being part of a professional team.Skill-building workshops and career growth pathRecognition and appreciation for your contributionJob Types: Full-time, Part-timeLanguage:<ul><li>Good English (Required)</li></ul>Job Type: Full-timePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan-e- iqbal Karachi?</li></ul>Language:<ul><li>Fluent In English (Required)</li></ul>Job Types: Full-time, Part-time, FresherPay: Rs40,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>Fluent in English (Required)</li></ul>Location:<ul><li>Karachi Gulshan-E-Iqbal (Required)</li></ul>Work Location: In person

CSR - Customer Support Representative-INTERMEDIATE & FRESH GRADUATES

Inbox Business Technologies

<div>
 We at Inbox Business Technologies are hiring a Senior Consultant - Fraud &amp; Risk Assessment to support fraud risk assessments, policy development, and forensic investigations across digital payment platforms. The ideal candidate will collaborate with cross-functional teams and assist in delivering high-quality advisory and training sessions for senior executives.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Assist in designing, implementing, and executing fraud risk assessment programs tailored to the digital banks.
 </li>
 <li>
 Support the development of fraud prevention strategies, policies, and frameworks aligned with local regulatory standards and international best practices.
 </li>
 <li>
 Conduct fraud risk assessments and forensic reviews into financial crimes, cyber fraud, and operational risks associated with digital banking platforms, mobile payments, and e-wallets prevalent in the region.
 </li>
 <li>
 Collaborate with cross-functional teams to analyze fraud data, identify vulnerabilities, and recommend mitigation measures.
 </li>
 <li>
 Support the delivery of advisory services to clients, including preparing reports, presentations, and technical documentation for C-level executives and senior management.
 </li>
 <li>
 Support Principal Consultant in project execution, training sessions, and client presentations.
 </li>
 <li>
 Stay informed on emerging fraud schemes, digital payment risks, and regulatory changes within KSA and the Middle East
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 5+ years of experience in fraud risk management, financial crime, or internal audit, preferably within digital banking or fintech sectors.
 </li>
 <li>
 Strong analytical and investigative skills with proficiency in tools like ACL, SAS, SQL, or Python for fraud analytics.
 </li>
 <li>
 Knowledge of financial regulations (AML/KYC, PCI-DSS, SOX).
 </li>
 <li>
 Familiarity with regional regulatory frameworks (SAMA, CMA) and compliance standards related to fraud and cybersecurity of KSA would be a certain plus.
 </li>
 <li>
 Excellent report writing and client-facing communication skills.
 </li>
 <li>
 Ability to work collaboratively within a team and under supervision to support larger projects.
 </li>
 <li>
 Ability to manage multiple projects and mentor junior staff.
 </li>
 <li>
 Bachelor's degree in Finance, Accounting, Computer Science, or related discipline.
 
 
 </li>
 </ul>
 
 Key Certifications:
 
 
 
 <ul>
 <li>
 Certified Fraud Examiner (CFE) or similar certifications preferred.
 </li>
 <li>
 Additional regional certifications or industry-specific credentials are a plus.
 </li>
 </ul>
</div>

Senior Consultant - Fraud & Risk Assessment

<div>We at Inbox Business Technologies are hiring a Senior Consultant &ndash; Fraud &amp; Risk Assessment to support fraud risk assessments, policy development, and forensic investigations across digital payment platforms. The ideal candidate will collaborate with cross-functional teams and assist in delivering high-quality advisory and training sessions for senior executives.<h3 class="jobSectionHeader">
Responsibilities</h3><ul>
<li>Assist in designing, implementing, and executing fraud risk assessment programs tailored to the digital banks.</li>
<li>Support the development of fraud prevention strategies, policies, and frameworks aligned with local regulatory standards and international best practices.</li>
<li>Conduct fraud risk assessments and forensic reviews into financial crimes, cyber fraud, and operational risks associated with digital banking platforms, mobile payments, and e-wallets prevalent in the region.</li>
<li>Collaborate with cross-functional teams to analyze fraud data, identify vulnerabilities, and recommend mitigation measures.</li>
<li>Support the delivery of advisory services to clients, including preparing reports, presentations, and technical documentation for C-level executives and senior management.</li>
<li>Support Principal Consultant in project execution, training sessions, and client presentations.</li>
<li>Stay informed on emerging fraud schemes, digital payment risks, and regulatory changes within KSA and the Middle East</li>
</ul>Requirements<ul>
<li>5+ years of experience in fraud risk management, financial crime, or internal audit, preferably within digital banking or fintech sectors.</li>
<li>Strong analytical and investigative skills with proficiency in tools like ACL, SAS, SQL, or Python for fraud analytics.</li>
<li>Knowledge of financial regulations (AML/KYC, PCI-DSS, SOX).</li>
<li>Familiarity with regional regulatory frameworks (SAMA, CMA) and compliance standards related to fraud and cybersecurity of KSA would be a certain plus.</li>
<li>Excellent report writing and client-facing communication skills.</li>
<li>Ability to work collaboratively within a team and under supervision to support larger projects.</li>
<li>Ability to manage multiple projects and mentor junior staff.</li>
<li>Bachelor&rsquo;s degree in Finance, Accounting, Computer Science, or related discipline.</li>
</ul>Key Certifications:<ul>
<li>Certified Fraud Examiner (CFE) or similar certifications preferred.</li>
<li>Additional regional certifications or industry-specific credentials are a plus.</li></ul></div>

<div>
 We at Inbox Business Technologies are hiring a Principal Consultant - Fraud &amp; Risk Assessment to contribute to fraud prevention frameworks, forensic reviews, and advisory projects across digital payment channels and mobile banking platforms. The ideal candidate will work closely with the Principal Consultant to support client engagements, training, and executive-level presentations.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Lead fraud risk assessment programs across multiple industries and geographies.
 </li>
 <li>
 Develop fraud prevention strategies, policies, and frameworks aligned with regulatory and compliance standards.
 </li>
 <li>
 Oversee large-scale investigations into financial crimes, cyber fraud, and operational risks specific to digital banking platforms, mobile payments, and e-wallets prevalent in a specific country.
 </li>
 <li>
 Provide advisory to C-level executives on emerging fraud detection technologies, digital payment risks, governance, and risk mitigation.
 </li>
 <li>
 Mentor and manage teams of consultants and analysts to deliver high-impact client solutions.
 </li>
 <li>
 Stay updated on emerging fraud schemes, digital payment risks, and regulatory changes.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 12+ years of experience in fraud risk management, internal audit, or financial crime advisory.
 </li>
 <li>
 Strong knowledge of global compliance frameworks (AML, FATF, SOX, Basel II/III, GDPR).
 </li>
 <li>
 Expertise in fraud detection systems, data analytics, and forensic methodologies.
 </li>
 <li>
 Knowledge of local regulatory frameworks (SAMA, CMA, CBB) and compliance standards relating to fraud prevention and cybersecurity of KSA would be a plus.
 </li>
 <li>
 Excellent leadership, stakeholder management, and client advisory skills.
 </li>
 <li>
 Strong presentation and communication skills for C-suite engagement.
 </li>
 <li>
 Familiarity with Arabic language and regional banking operations is a plus.
 </li>
 <li>
 Bachelor's or Master's degree from reputable universities.
 
 
 </li>
 </ul>
 
 Key Certifications:
 
 
 
 <ul>
 <li>
 Certified Fraud Examiner (CFE)
 </li>
 <li>
 Certified Internal Auditor (CIA)
 </li>
 <li>
 Additional regional or industry-specific certifications (e.g., SAMA certifications, Certified Financial Crime Specialist) are advantageous.
 </li>
 </ul>
</div>

Principal Consultant - Fraud & Risk Assessment

<div>We at Inbox Business Technologies are hiring a Principal Consultant &ndash; Fraud &amp; Risk Assessment to contribute to fraud prevention frameworks, forensic reviews, and advisory projects across digital payment channels and mobile banking platforms. The ideal candidate will work closely with the Principal Consultant to support client engagements, training, and executive-level presentations.<h3 class="jobSectionHeader">
Responsibilities</h3><ul>
<li>Lead fraud risk assessment programs across multiple industries and geographies.</li>
<li>Develop fraud prevention strategies, policies, and frameworks aligned with regulatory and compliance standards.</li>
<li>Oversee large-scale investigations into financial crimes, cyber fraud, and operational risks specific to digital banking platforms, mobile payments, and e-wallets prevalent in a specific country.</li>
<li>Provide advisory to C-level executives on emerging fraud detection technologies, digital payment risks, governance, and risk mitigation.</li>
<li>Mentor and manage teams of consultants and analysts to deliver high-impact client solutions.</li>
<li>Stay updated on emerging fraud schemes, digital payment risks, and regulatory changes.</li>
</ul>Requirements<ul>
<li>12+ years of experience in fraud risk management, internal audit, or financial crime advisory.</li>
<li>Strong knowledge of global compliance frameworks (AML, FATF, SOX, Basel II/III, GDPR).</li>
<li>Expertise in fraud detection systems, data analytics, and forensic methodologies.</li>
<li>Knowledge of local regulatory frameworks (SAMA, CMA, CBB) and compliance standards relating to fraud prevention and cybersecurity of KSA would be a plus.</li>
<li>Excellent leadership, stakeholder management, and client advisory skills.</li>
<li>Strong presentation and communication skills for C-suite engagement.</li>
<li>Familiarity with Arabic language and regional banking operations is a plus.</li>
<li>Bachelor&rsquo;s or Master&rsquo;s degree from reputable universities.</li>
</ul>Key Certifications:<ul>
<li>Certified Fraud Examiner (CFE)</li>
<li>Certified Internal Auditor (CIA)</li>
<li>Additional regional or industry-specific certifications (e.g., SAMA certifications, Certified Financial Crime Specialist) are advantageous.</li></ul></div>

Explore 1407+ Client support consultant in Karachi this October. Find roles across top companies and apply now to boost your career.

1407 client support consultant jobs IN Karachi

Technical Support Consultant (Level 3 VoIP Support)

Client Support Executive,

CSR - Customer Support Representative-INTERMEDIATE & FRESH GRADUATES

Senior Consultant - Fraud & Risk Assessment

Senior Consultant - Fraud & Risk Assessment

Principal Consultant - Fraud & Risk Assessment

Principal Consultant - Fraud & Risk Assessment