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chat support specialist (e-commerce) Jobs in Karachi

chat support specialist (e-commerce)

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client acquisition executive

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corporate sales executive

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customer success specialist

client support consultant

PINNACLE ENTERPRISE

Pinnacle is looking for outstanding profiles for the Customer Support ExecutivesResponsibilities:<ul><li>Communicate with customers via phone, email, and chat.</li><li>Provide knowledgeable answers to questions about the product, and pricing availability.</li><li>Follow communication procedures, guidelines, and policies.</li><li>Excellent communication and collaboration skills to work effectively within a team.</li><li>Handle customer complaints and provide appropriate solutions and alternatives within the time limits.</li></ul>Qualifications:<ul><li>Fluent in English conversation.</li><li>Must have 3 years of relevant work experience.</li><li>Ability to multi-task, organize, and prioritize work.</li><li>Excellent phone etiquette and excellent verbal, written, and interpersonal skills.</li></ul>Benefits:Health &amp; Life Insurance, EOBI, Performance-based increments, Transportation Allowance, Attendance PerksShift: Evening/ Night (Required)Working Days: 5 daysLocation: DHA Phase 2 Ext, Karachi.Job Type: Full-timeApplication Question(s):<ul><li>Are you fluent in English?</li><li>Please share your salary expectations.</li><li>How many years of experience do you have with International Customer Support?</li><li>Are you available for both evening and night shift?</li></ul>Work Location: In person

International Customer Support Executive (Female)

TGT Nexus Pvt Ltd

TGT Nexus is hiring dedicated and professional Customer Support Specialists for night shift operations.Key Responsibilities:<ul><li>Handle customer inquiries via calls, chat, and email</li><li>Provide timely and professional support to international clients</li><li>Resolve customer concerns efficiently while maintaining service quality</li><li>Maintain accurate records of customer interactions and follow-ups</li></ul>Requirements:<ul><li>Strong English communication skills</li><li>Good problem-solving and interpersonal abilities</li><li>Prior customer support experience preferred</li><li>Fresh candidates with excellent communication skills are encouraged to apply</li><li>Ability to work night shifts</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>Performance-based incentives</li><li>Professional working environment</li><li>Career growth opportunities</li></ul>Pay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Customer Support Specialist – Night Shift | Karachi

ibex

<div>
 
 
 In this role, you will be the first point of contact for customers, handling a variety of inquiries and issues. The ideal candidate is a patient and professional communicator, an effective multitasker, and is passionate about providing world-class customer support.
 
 
 
 &nbsp;
 
 <ul>
 <li>
 Professionally manage a high volume of inbound chat and emails from customers regarding their complaints, requests, order status, follow-ups, and general inquiries
 </li>
 <li>
 Deliver an exceptional customer experience on every chat and email, maintaining a professional, empathetic, and courteous demeanor while adhering to high-quality service standards
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with company policies and procedures
 </li>
 <li>
 Navigate multiple software applications (CRM, order management systems, knowledge base) simultaneously
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including NPS, Customer Satisfaction (CSAT), and call handling time (AHT)
 </li>
 </ul>
 &nbsp;
 
 &nbsp;
 
 <ul>
 <li>
 Minimum Intermediate or above
 </li>
 <li>
 Proficiency in verbal communication skills in English is essential
 </li>
 <li>
 Advanced proficiency in MS Excel
 </li>
 <li>
 6 months of proven experience in a customer-facing role is required
 </li>
 </ul>
</div>

Chat Support Specialist (E-Commerce)

ibex. Pakistan

<div>
 In this role, you will be the first point of contact for customers, handling a variety of inquiries and issues. The ideal candidate is a patient and professional communicator, an effective multitasker, and is passionate about providing world-class customer support.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum Intermediate or above
 </li>
 <li>
 Proficiency in verbal communication skills in English is essential
 </li>
 <li>
 Advanced proficiency in MS Excel
 </li>
 <li>
 6 months of proven experience in a customer-facing role is required
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of inbound chat and emails from customers regarding their complaints, requests, order status, follow-ups, and general inquiries
 </li>
 <li>
 Deliver an exceptional customer experience on every chat and email, maintaining a professional, empathetic, and courteous demeanor while adhering to high-quality service standards
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with company policies and procedures
 </li>
 <li>
 Navigate multiple software applications (CRM, order management systems, knowledge base) simultaneously
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including NPS, Customer Satisfaction (CSAT), and call handling time (AHT)
 </li>
 </ul>
</div>

Traventure

Traventure is seeking a highly experienced, results-driven, and ownership-oriented Senior Umrah Consultant to lead and manage end-to-end Umrah sales, client servicing, and operational execution.This is a senior-level role requiring complete understanding of Umrah package development, pilgrimage operations, sales, visa processing, supplier coordination, customer service, and business growth.The ideal candidate should be capable of independently generating Umrah sales, managing client relationships, coordinating operations, and ensuring successful end-to-end pilgrimage delivery.This role requires experience serving Umrah clients from diverse nationalities and international markets. The ideal candidate should be capable of professionally handling pilgrims from different countries, cultures, and backgrounds while delivering a seamless Umrah experience from initial inquiry through completion of the pilgrimage journey.Key ResponsibilitiesUmrah Sales &amp; Business Development<ul><li>Drive sales of Umrah packages across multiple markets</li><li>Convert inquiries into confirmed bookings</li><li>Build relationships with B2C clients, groups, agents, and partners</li><li>Achieve and exceed sales targets</li><li>Develop customized Umrah packages based on client requirements</li><li>Identify new business opportunities and market segments</li><li>Support business growth and expansion initiatives</li></ul>Umrah Operations &amp; Execution<ul><li>Manage complete Umrah operations from booking to travel completion</li><li>Handle Umrah visa processing and documentation</li><li>Coordinate flights, hotels, transportation, and ground services</li><li>Liaise with suppliers, hotels, transport providers, and operational partners</li><li>Manage reservations, confirmations, amendments, and travel documentation</li><li>Ensure smooth operational execution and service delivery</li></ul>Client Experience &amp; Pilgrim Support<ul><li>Guide and support pilgrims throughout their Umrah journey</li><li>Handle customer communication professionally and efficiently</li><li>Resolve operational and customer service issues promptly</li><li>Maintain high levels of customer satisfaction and service quality</li><li>Ensure pilgrims receive accurate guidance and support before, during, and after travel</li></ul>Strategic &amp; Operational Leadership<ul><li>Improve operational efficiency and service standards</li><li>Support package development and product enhancement</li><li>Identify new business opportunities and market trends</li><li>Work closely with management on growth and operational strategies</li><li>Take full ownership of assigned sales and operational responsibilities</li></ul>Requirements<ul><li>Minimum 5&ndash;8 years of experience in Umrah sales and operations</li><li>Strong knowledge of:</li><li>Umrah visa processes</li><li>Airline ticketing</li><li>Hotel reservations and contracting</li><li>Ground transportation and pilgrimage logistics</li><li>Umrah package development and costing</li><li>Customer service and pilgrim management</li><li>Proven experience handling international Umrah clients from multiple nationalities and markets</li><li>Strong understanding of diverse cultural, customer service, and pilgrimage requirements</li><li>Ability to professionally communicate with clients from different countries and backgrounds</li><li>Strong sales, negotiation, communication, and customer service skills</li><li>Ability to independently manage complete Umrah operations and business functions</li><li>Excellent English communication skills</li><li>Arabic language skills are an advantage</li><li>Experience in GCC, international, or multi-national Umrah markets is highly preferred</li></ul>Ideal CandidateWe are looking for a senior Umrah professional who can independently manage both sales and operational execution while confidently serving pilgrims from diverse international markets.The ideal candidate should possess the commercial ability to generate business and the operational expertise to ensure successful pilgrimage delivery for clients of any nationality.Salary &amp; Benefits<ul><li>Competitive salary package</li><li>Performance-based incentives</li><li>Career growth opportunities</li><li>Long-term leadership potential</li></ul>Important Note<ul><li>Only candidates with relevant Umrah industry experience will be considered</li><li>General travel consultants without Umrah operations experience will not be shortlisted</li><li>Candidates must be capable of independently handling both sales and operational responsibilities</li><li>Experience serving international clients and multiple nationalities is essential</li></ul>Application Question(s):<ul><li>Briefly describe your complete Umrah sales and operations experience, including the international markets and nationalities you have served, sales targets achieved, visa and operational responsibilities managed, and how you generated and converted Umrah clients into confirmed bookings.</li></ul>Work Location: In person

Senior Umrah Consultant

MOBIZ

<div>About Mobiz

Mobiz is a global technology services leader, Microsoft-aligned managed services and cloud solutions provider, empowering mid-market and enterprise organizations across North America and the Middle East. We deliver end-to-end IT operations, Modern Work and Security, Data and AI, cybersecurity, infrastructure, and digital transformation services&mdash;driving resilience, innovation, and measurable business impact at scale.

With a Solutions Partner designation and active pursuit of Azure Expert MSP status, Mobiz combines the agility of a boutique consultancy with the delivery rigor of a tier-1 integrator. Our NOC and SOC teams operate as the always-on backbone of client environments, monitoring thousands of endpoints, network nodes, and cloud workloads around the clock. 
What Can You Expect?

Every day at Mobiz we work with a deep sense of purpose. We continuously innovate. Our mission is to empower our clients to do more through transformation. You&rsquo;ll work in a collaborative environment alongside highly talented people that improve client operations and exceed expectations. We strive to simplify technology challenges, and no less. 
Who Are We Looking For?

We are looking for a highly skilled Dynamics 365 Customer Engagement (CE) and Power Apps Technical Consultant with hands-on experience in designing, developing, and implementing enterprise-grade solutions within the Microsoft Dynamics 365 and Power Platform ecosystem. In this role, you will be responsible for extending and customizing Dynamics 365 CE and Power Apps to meet complex and evolving business requirements. You will work closely with stakeholders, functional consultants, and development teams to translate business needs into scalable technical solutions that enhance customer engagement, streamline processes, and drive operational efficiency.

If you are a seasoned Dynamics 365 CE professional with a passion for delivering high-quality solutions and driving business success, we would love to hear from you. 
Key Responsibilities

Solution Development:
<ul>
<li>Design, develop, and implement custom extensions and integrations for Dynamics 365 CE and/or Power Apps.</li>
<li>Utilize C#, .NET, and other programming languages to develop high-quality code that meets business requirements.</li>
<li>Ensure solutions are scalable, maintainable, and adhere to best practices.</li></ul> 


System Integration:
<ul>
<li>Develop and manage integrations between Dynamics 365 CE and/or Power Apps and other enterprise systems (e.g., ERP, third-party applications).</li>
<li>Utilize Azure services, Logic Apps, Power Automate, and other tools to facilitate seamless data exchange and process automation.</li>
<li>Implement and manage APIs for data exchange between systems.</li></ul> 


Technical Leadership:
<ul>
<li>Provide technical guidance and support to functional consultants and other team members.</li>
<li>Conduct code reviews and ensure adherence to development standards and best practices.</li>
<li>Troubleshoot and resolve technical issues related to customizations and integrations.</li></ul> 


 Project Involvement:
<ul>
<li>Collaborate with project managers, functional consultants, and stakeholders to define technical requirements and deliver solutions.</li>
<li>Participate in all phases of the project lifecycle, including requirements analysis, design, development, testing, deployment, and support.</li>
<li>Prepare technical documentation, including design specifications, user manuals, and deployment guides.</li></ul> 


 Support and Troubleshooting:
<ul>
<li>Provide ongoing support and maintenance for implemented solutions, including troubleshooting and resolving issues.</li>
<li>Collaborate with functional teams to address system functionality, fix bugs and implement enhancements.</li></ul> 


Candidate Profile: Preferred Qualifications, Experience and skill set
<ul>
<li>Bachelor&rsquo;s degree in Business, Information Technology, Computer Science or a related field.</li>
<li>3-5 years of experience as a Microsoft Dynamics 365 CE Technical Consultant serving international clients.</li>
<li>Scrum certifications or experience working in an Agile development environment with knowledge of Azure DevOps (ADO) or Jira.</li>
<li>Excellent analytical, problem-solving, and communication skills.</li>
<li>Ability to work effectively in a team environment and manage multiple priorities.</li>
<li>Microsoft certifications (e.g., MB-210, MB-230, MB-240, PL-100, PL-200, PL-600) preferred.</li>
<li>Strong presentation skills and the ability to effectively communicate complex concepts to stakeholders.</li>
<li>Logical and efficient, with keen attention to detail.</li>
<li>Possesses and displays sound judgment, initiative, and flexibility.</li>
<li>Ability to perform well in a fast-paced environment.</li></ul> 


What We Offer
<ul>
<li>A team of bright, hard-working, and innovative people that will contribute to your growth.</li>
<li>Competitive Salary and comprehensive benefits plan.</li>
<li>A dynamic and collaborative work environment with opportunity to work with cutting-edge technology and innovative solutions.</li></ul> 


Other 
This is a full-time, on-site position based in Karachi, Pakistan. 
Equal Opportunity &amp; Diversity Commitment

At Mobiz, we believe that diverse perspectives, experiences, and backgrounds strengthen our organization and drive innovation. We are committed to fostering an inclusive workplace where all employees are valued, respected, and empowered to succeed. As an equal opportunity employer, we make employment decisions based on qualifications, merit, and business needs, without regard to race, gender, age, religion, disability, national origin, or any other protected characteristic. 
What Happens Next?

Thank you for your interest in becoming part of Mobiz. We are committed to attracting exceptional talent and building a team that drives innovation, excellence, and meaningful impact. Every application is reviewed with care and consideration. If your experience and qualifications are a match for the role, a member of our team will connect with you regarding the next stage of the hiring process. 

We appreciate your interest in joining Mobiz and wish you success in your career endeavors.</div>

Technical Consultant-Dynamics 365 CE/Power Apps

Devronix Solutions

We're Hiring: SEO Executive (SEO | AEO | GEO)Devronix Solutions is looking for an SEO Consultant who lives and breathes search &mdash; from traditional rankings to the next frontier of AI-driven discovery. If you understand how people search, how search engines answer, and how AI models surface information, we want to hear from you.The ideal candidate brings strong fundamentals in SEO alongside a forward-thinking grasp of Answer Engine Optimization (AEO) and Generative Engine Optimization (GEO) &mdash; and the drive to keep learning as the landscape evolves.What You'll Do<ul><li>Execute on-page SEO across client websites with precision and consistency</li><li>Identify and resolve technical SEO issues that impact crawlability, indexation, and performance</li><li>Build and implement content strategies optimized not just for search rankings, but for featured snippets, People Also Ask boxes, and AI-generated answer panels</li><li>Structure content using schema markup, FAQ formats, and entity-based optimization to improve visibility in AEO environments</li><li>Optimize content for GEO &mdash; ensuring Devronix and client content is cited, referenced, and surfaced by AI tools like ChatGPT, Perplexity, Google AI Overviews, and Gemini</li><li>Carry out off-page SEO activities including link building, authority development, and digital PR</li><li>Conduct competitive research and benchmarking across traditional SERPs and AI-generated results</li><li>Write and optimize content with strong keyword awareness, natural language patterns, and conversational query targeting aligned with how AI models interpret intent</li><li>Monitor daily performance metrics across rankings, traffic, clicks, and AI visibility signals</li><li>Build clear, insight-driven reports for clients covering all SEO dimensions &mdash; audience, traffic, impressions, conversions, and emerging GEO/AEO data points</li><li>Recommend improvements to site architecture, internal linking, content structure, and metadata to strengthen both traditional and generative search presence</li><li>Stay current with algorithm updates, AI search developments, and evolving best practices across Google, Bing, and LLM-based platforms</li></ul>What We're Looking For<ul><li>Solid understanding of on-page, off-page, local, and technical SEO</li><li>Awareness of or curiosity about AEO (optimizing for direct answers) and GEO (optimizing for AI-generated responses)</li><li>Strong content writing skills with a natural sense for keywords, tone, and user intent</li><li>Comfortable managing multiple projects under tight deadlines without dropping quality</li><li>Independent, resourceful, and driven to solve problems through research</li><li>Clear verbal and written communication &mdash; with clients and internally</li><li>A positive attitude and genuine hunger to grow in a fast-changing field</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

SEO Executive

Explore 390+ Client support consultant in Karachi this June. Find roles across top companies and apply now to boost your career.

390 client support consultant jobs In Karachi

International Customer Support Executive (Female)

Customer Support Specialist – Night Shift | Karachi

Chat Support Specialist (E-Commerce)

Chat Support Specialist (E-Commerce)

Senior Umrah Consultant

Technical Consultant-Dynamics 365 CE/Power Apps

SEO Executive