customer service representative Jobs in Karachi

customer service representative

customer success specialist Jobs in Karachi

customer success specialist

customer support representative Jobs in Karachi

customer support representative

chat support agent

chat support specialist (e-commerce) Jobs in Karachi

chat support specialist (e-commerce)

client support consultant

10Pearls

<div><h4 class="jobSectionHeader">Company Overview 
 
10Pearls is an end-to-end digital technology services partner helping businesses utilize technology as a competitive advantage. We help our customers digitalize their existing business, build innovative new products, and augment their existing teams with high performance team members. Our broad expertise in product management, user experience/design, cloud architecture, software development, data insights and intelligence, cyber security, emerging tech, and quality assurance ensures that we are delivering solutions that address business needs. 10Pearls is proud to have a diverse clientele including large enterprises, SMBs and high growth startups. We work with clients across industries, including healthcare/life sciences, education, energy, communications/media, financial services, and hi-tech. Our many long-term, successful partnerships are built upon trust, integrity and successful delivery and execution.</h4>
Role
We are looking for a DevOps Support Consultant to join our 24/7 support operations team. This role requires strong communication skills, basic cloud platform knowledge (Azure/AWS), and familiarity with monitoring tools and CI/CD pipelines. The ideal candidate should be proactive in troubleshooting issues, maintaining system availability, and ensuring smooth cloud infrastructure operations.
Responsibilities<ul><li>
Provide 24/7 support to the customer within the night shift</li><li>
Monitor cloud-based systems and applications to ensure high availability, performance, and reliability.</li><li>
Troubleshoot and resolve infrastructure and application-related issues.</li><li>
Work with Linux and Windows environments, including basic server and database administration.</li><li>
Collaborate with platform owners to identify and implement monitoring requirements.</li><li>
Maintain and enhance CI/CD pipelines to support deployment automation.</li><li>
Assist in log analysis and incident management for system stability.</li><li>
Follow best practices in DevOps.</li><li>
Stay updated on emerging cloud technologies and monitoring solutions.</li></ul> 
Required Skills<ul><li>
Bachelor&rsquo;s degree in Computer Science, Engineering, or a related field.</li><li>
2+ years of experience in a DevOps support/monitoring role.</li><li>
Basic hands-on experience with Azure or AWS cloud services.</li><li>
Good understanding of monitoring tools (e.g., CloudWatch, Prometheus, Grafana)</li><li>
Basic knowledge of CI/CD pipelines and Git version control.</li><li>
Understanding of scripting (PowerShell, Bash, or Python) is a plus.</li><li>
Strong analytical and troubleshooting skills.</li><li>
Excellent English communication skills (both written and verbal).</li><li>
Ability to work in Rotational shifts, including nights and weekends.</li><li>
AWS/Azure certifications (Associate/Professional level) are a plus.</li></ul>
Shift: Night Shift ( 8pm - 8am )
EZB92pb80X</div>

DevOps Support Consultant - Night Shift

ibex

<div>
 
 
 In this role, you will be the first point of contact for customers, handling a variety of inquiries and issues. The ideal candidate is a patient and professional communicator, an effective multitasker, and is passionate about providing world-class customer support.
 
 
 
 &nbsp;
 
 <ul>
 <li>
 Professionally manage a high volume of inbound chat and emails from customers regarding their complaints, requests, order status, follow-ups, and general inquiries
 </li>
 <li>
 Deliver an exceptional customer experience on every chat and email, maintaining a professional, empathetic, and courteous demeanor while adhering to high-quality service standards
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with company policies and procedures
 </li>
 <li>
 Navigate multiple software applications (CRM, order management systems, knowledge base) simultaneously
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including NPS, Customer Satisfaction (CSAT), and call handling time (AHT)
 </li>
 </ul>
 &nbsp;
 
 &nbsp;
 
 <ul>
 <li>
 Minimum Intermediate or above
 </li>
 <li>
 Proficiency in verbal communication skills in English is essential
 </li>
 <li>
 Advanced proficiency in MS Excel
 </li>
 <li>
 6 months of proven experience in a customer-facing role is required
 </li>
 </ul>
</div>

Chat Support Specialist (E-Commerce)

ibex. Pakistan

<div>
 In this role, you will be the first point of contact for customers, handling a variety of inquiries and issues. The ideal candidate is a patient and professional communicator, an effective multitasker, and is passionate about providing world-class customer support.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum Intermediate or above
 </li>
 <li>
 Proficiency in verbal communication skills in English is essential
 </li>
 <li>
 Advanced proficiency in MS Excel
 </li>
 <li>
 6 months of proven experience in a customer-facing role is required
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of inbound chat and emails from customers regarding their complaints, requests, order status, follow-ups, and general inquiries
 </li>
 <li>
 Deliver an exceptional customer experience on every chat and email, maintaining a professional, empathetic, and courteous demeanor while adhering to high-quality service standards
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with company policies and procedures
 </li>
 <li>
 Navigate multiple software applications (CRM, order management systems, knowledge base) simultaneously
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including NPS, Customer Satisfaction (CSAT), and call handling time (AHT)
 </li>
 </ul>
</div>

MEP Solutions

MEP Solutions Pvt. Ltd. is a contracting firm proving end-to-end for Mechanical Electrical and Plumbing works. Our company is the sister firm of IZHAR construction company Pvt Ltd. MEP Solutions is seeking a full-time on-site Assistant Project Engineer (Mechanical)- Fire Fighting System expert to join our team in Karachi at MAE Plant Project.Job description:<ul><li>Submitting daily manpower report and progress report to the Project Manager is also their responsibility.</li><li>Assist in the preparation of engineering deliverables (Shop drawings, calculations, specifications, BOQs).</li><li>Coordinate with Procurement Team for equipment procurement, and delivery schedules.</li><li>Oversee installation, testing, and commissioning of deluge fire suppression systems.</li><li>Conduct site inspections to verify compliance with design documents and safety standards.</li><li>Prepare and Review shop drawings, method statements, and inspection reports.</li><li>Track project progress, maintain risk &amp; issue logs, and report status to management.</li><li>Collaborate with cross functional teams to resolve technical queries and implement design changes.</li><li>Ensure all documentation meets client and statutory requirements (NFPA, local fire codes, etc.)</li><li>Quantities for all disciplines such as HVAC, plumbing, firefighting, etc., will be calculated as per their responsibility. It will be their responsibility to calculate these quantities as per the Shop drawings and physical site conditions.</li><li>It will be their responsibility to raise inspection requests (IRs) for all works completed on site, irrespective of discipline, and to coordinate with the client and consultant for conducting inspections.</li><li>It is also their responsibility to update IPC every 10 days after the work is done and IR approval is received.</li><li>It is their responsibility to submit IPC to the client every 27 days, follow up on it.</li></ul>Desired Skills:<ul><li>Ability to read and interpret P&amp;IDs, flow diagrams, and system schematics.</li><li>Familiarity with project management software ( MS Project, MS Word, AutoCAD etc.).</li><li>Problem solving mindset and ability to work under pressure.</li></ul>Total Experience: 3 to 4 YearsQualification: BSc Mechanical Engineering.Job Type: Full-timePay: Rs75,000.00 - Rs80,000.00 per monthWork Location: In person

Assistant Mechanical Engineer (Firefighting)

Traventure

Traventure is seeking a highly experienced, customer-focused, and sales-driven Global Visa &amp; Holiday Consultant to join our growing team.The ideal candidate should possess strong expertise in global visa services, airline ticketing, holiday packages, and travel sales, with the ability to independently manage client inquiries, convert leads into confirmed bookings, and contribute to business growth.This role requires a proactive professional who can deliver exceptional customer service while consistently achieving sales targets and building long-term client relationships.Key ResponsibilitiesTravel Sales &amp; Revenue Generation<ul><li>Achieve and exceed assigned monthly and annual sales targets.</li><li>Convert inquiries, walk-in clients, phone calls, WhatsApp messages, emails, and online leads into confirmed bookings.</li><li>Actively upsell and cross-sell Traventure's travel services.</li><li>Build long-term client relationships to generate repeat and referral business.</li><li>Identify new sales opportunities and contribute to business development initiatives.</li></ul>Visa &amp; Travel Operations<ul><li>Handle global tourist, visit, business, and other visa applications.</li><li>Manage airline ticketing, fare construction, reissues, refunds, cancellations, and amendments.</li><li>Design and sell domestic and international holiday packages.</li><li>Prepare professional travel itineraries, quotations, and proposals.</li><li>Coordinate hotel reservations, transfers, travel insurance, cruises, and other travel services.</li><li>Ensure all bookings are processed accurately and efficiently.</li></ul>Client Relationship Management<ul><li>Advise clients on destinations, travel options, visa requirements, and budgets.</li><li>Provide accurate travel information and professional consultation.</li><li>Handle customer concerns and resolve issues professionally.</li><li>Maintain strong customer relationships to maximize client retention and satisfaction.</li></ul>Business Execution<ul><li>Process bookings through GDS systems and supplier portals.</li><li>Coordinate with airlines, embassies, hotels, tour operators, and other suppliers.</li><li>Stay updated with airline policies, visa regulations, travel advisories, promotions, and industry trends.</li><li>Maintain accurate sales records and customer documentation.</li></ul>Requirements<ul><li>Minimum 4&ndash;6 years of experience in a travel agency or travel management company.</li><li>Proven experience in travel sales and revenue generation.</li><li>Strong practical experience in:</li><li>Global Visa Services</li><li>Airline Ticketing</li><li>Fare Construction</li><li>Holiday Packages</li><li>Customer Relationship Management</li><li>Experience using Galileo, Amadeus, Sabre, or other GDS systems is highly preferred.</li><li>Strong knowledge of international destinations, airline policies, and visa procedures.</li><li>Excellent sales, negotiation, communication, and closing skills.</li><li>Ability to independently manage clients and achieve sales targets.</li><li>Strong organizational, documentation, and multitasking abilities.</li></ul>Salary &amp; Benefits<ul><li>Competitive Salary Package</li><li>Attractive Performance-Based Incentives</li><li>Career Growth &amp; Development Opportunities</li><li>Professional &amp; Supportive Working Environment</li></ul>Important Note<ul><li>Only candidates with relevant travel industry experience will be considered.</li><li>Applications from unrelated industries may not be shortlisted.</li><li>Candidates must be capable of independently handling travel sales, visa consultation, holiday packages, and airline ticketing.</li></ul>Application Question(s):<ul><li>Briefly describe:</li></ul>Your experience in travel sales, including global visa services, airline ticketing, holiday packages, and customer relationship management. The monthly or annual sales targets you have achieved. The GDS systems (Galileo, Amadeus, Sabre, etc.) and travel software you have used. How you generate leads, convert inquiries into confirmed bookings, and build long-term client relationships.Work Location: In person

Global Visa & Holiday Consultant

The Indus Hospital

Job Responsibilities:Assist in performing all tasks assigned by seniors, support the maintenance of analyzers and stock in the Biochemistry Lab, and follow rules and guidelines set by the Infection Control Department and The Indus Hospital Policy.Support the analysis of laboratory findings and assist in conducting chemical analysis of body fluids including blood, urine, and CSF; help check accuracy of results; and inform seniors regarding abnormal results for escalation to the concerned Dr./Consultant.Assist in calibrating and operating Biochemistry Lab instruments; help run daily quality controls, review LJ plots, run EQA under supervision, and follow infection control and ISO instructions as guided by seniors.Support the issuance of reports, proper storage of abnormal samples, rejection or repetition of tests/samples per SOPs, and assist in daily inventory consumption and maintenance of data.Assist in maintaining stock of kits and consumables; help perform monthly/weekly analyzer maintenance as per procedures; support research activities; and perform after-hours duty when required under the direction of senior staff.Job Requirements:<ul><li>BS - Medical Laboratory Technology/Biochemistry/Biotechnology</li><li>Experience: Fresh Candidates</li><li>Work Shifts: Willing to work in rotations.</li><li>Location: Korangi, Karachi</li></ul>Job Type: Full-timeLocation:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Trainee Technologist - Chemical Pathology

Riuman International

Location: Karachi (On-site) Salary: PKR 70,000 &ndash; 100,000 + Commission Industry: Education Technology (EdTech) / Professional Training &amp; CertificationsWe are looking for a motivated and target-driven Education Sales Consultant to promote educational programs, counsel prospective students, and convert leads into enrollments.Key Responsibilities:<ul><li>Engage with prospective students and parents through calls, messages, and meetings</li><li>Guide students on suitable programs based on their career goals</li><li>Follow up on leads and convert them into enrollments</li><li>Achieve monthly and quarterly admission targets</li><li>Maintain lead and student records in CRM systems</li><li>Conduct presentations and program demonstrations</li><li>Handle queries, objections, and close admissions effectively</li><li>Coordinate with marketing and academic teams for smooth onboarding</li></ul>Requirements:<ul><li>Male candidates only</li><li>Karachi-based</li><li>3&ndash;4 years of sales experience (Education/EdTech preferred)</li><li>Strong communication and negotiation skills</li><li>Target-oriented with a proven sales track record</li><li>Proficiency in English</li><li>Bachelor&rsquo;s degree required</li><li>Familiarity with CRM tools and lead management</li></ul>Benefits:<ul><li>Attractive Salary + Commission</li><li>Performance-Based Incentives</li><li>Fuel Card</li><li>Health Insurance</li><li>EOBI Registration</li><li>Career Growth Opportunities</li></ul>Pay: Rs70,000.00 - Rs100,000.00 per monthWork Location: In person

Education Sales Consultant

Explore 223+ Client support consultant in Karachi this August. Find roles across top companies and apply now to boost your career.

223 client support consultant jobs In Karachi

DevOps Support Consultant - Night Shift

Chat Support Specialist (E-Commerce)

Chat Support Specialist (E-Commerce)

Assistant Mechanical Engineer (Firefighting)

Global Visa & Holiday Consultant

Trainee Technologist - Chemical Pathology

Education Sales Consultant