client support consultant

NielsenIQ

<div>Job Description 
The Customer Success function is a cornerstone of NIQ Brandbank, playing a crucial role in customer onboarding, adoption, retention, development, and satisfaction for both Brandbank and Etilize solutions.
The Customer Integration function is a vital, client-facing component of NIQ Brandbank. It is responsible for managing the suite of solutions across both Brandbank and Etilize, including associated service levels. This function ensures the efficient ingestion and distribution of all relevant digital product content to meet the needs of our internal teams, stakeholders, customers, industry, and NIQ.
About the job
The core focus of the Customer Integration Consultant role is to become proficient in Brandbank services and systems, ensuring that internal and external customers can access the Brandbank data through APIs and extracts.
In this role you will be responsible for the 2nd line support of feeds to data consumers and internal users, consultancy with customers to support their implementations as well as the design and implementation of feeds. This role requires you to have a good blend of both customer &amp; technical skills as you will often be required to talk with both commercial &amp; technical contacts.
This is a technical role with elements of support and customer service to the internal Brandbank functions, ensuring that requests are processed efficiently to resolution or escalated to the relevant resolving team as well as project support that will enable the business to deliver services to a global market.
Responsibilities<ul><li>
Work with Commercial and Pre-Sales teams to understand customer requirements and document these.</li><li>
Configure feeds to the specifications detailed in the requirements document.</li><li>
Provide training and guidance to customer technical support teams on the use of the Brandbank APIs ensuring Brandbank best practice recommendations are followed.</li><li>
Assist with the gathering of technical requirements for non-standard flexible integrations and pass the requirements to the necessary development team.</li><li>
Provide alternative solutions where the standard APIs are not suitable.</li><li>
Provide 1st and 2nd line support for internal &amp; external customers.</li><li>
Effectively manage, prioritize and escalate support issues to the development team if applicable.</li><li>
Investigate and resolve issues within the given SLAs and escalate issues to the relevant departments where necessary.</li><li>
Develop a thorough understanding of every aspect of the Brandbank services and be proactive in staying up to date with new products and services.</li><li>
Identify improvements and gaps in the Brandbank services and build solid business cases for the development of such services.</li><li>
Compiling documentation for customers and internal staff including:<ul><li>
Technical and usage guides</li><li>
Policies and frameworks</li><li>
Knowledge transfer and basic training.</li><li>
Requirements gathering and identifying customer objectives.</li></ul></li><li>
End to end ownership of new integrations with our data consumers.</li><li>
Become involved with planned projects and bespoke software releases with a view to providing technical support for the new systems.</li><li>
Become proficient in both bespoke and core applications.</li><li>
Using the internal ticketing ITSM system, ensuring requests escalated to you are completed within the agreed SLA.</li><li>
Communicate notices to the rest of the business and external partners and customers, managing expectations and ensuring a good customer experience.</li></ul>
Key Competencies
Communication<ul><li>
Excellent command of written and spoken English.</li><li>
Excellent written and verbal communication skills, including building customer rapport.</li><li>
Ability to explain complex technical requirements to individuals with no technical experience.</li><li>
Polite and cheerful with a positive attitude towards work, and willing to put in the effort required to ensure the business reaches its goals.</li></ul>
Organization<ul><li>
Willingness to be flexible around working hours.</li><li>
Experience working within an ITIL aligned service desk.</li><li>
Ability to work under own initiative.</li><li>
Ability to manage your own time effectively.</li><li>
Ability to manage multiple projects concurrently.</li></ul>
Continuous Learning<ul><li>
Desire to learn and develop.</li><li>
Proactive in keeping up to date with new Brandbank products and services.</li></ul>
Analytical Ability<ul><li>
The ability to understand and dive into the detail of a solution, e.g. API definitions.</li><li>
The ability to quickly grasp a clear understanding of a customer&rsquo;s needs and translate them to a set of requirements and well-planned deliverables.</li><li>
Strong problem-solving skills.</li></ul> 

Qualifications 
<ul><li>
Good knowledge of JSON, XML or other complex data structures.</li><li>
Knowledge of SOAP and REST API technologies.</li><li>
Experience using online communication and productivity platforms (e.g., Microsoft Teams, Outlook, SharePoint).</li><li>
Experience of supporting proprietary applications within a commercial environment.</li><li>
Experience in configuring systems and understanding the implications of each setting.</li><li>
Working knowledge of Databases and SQL.</li><li>
Intermediate proficiency in Microsoft Excel (e.g., formulas, data organization, and basic analysis).</li><li>
Ability to understand backend process flows and implement configuration changes to align to the customer requirements.</li><li>
Experience of the .NET programming environment, as well as other Microsoft product environments.</li><li>
Knowledge of Ruby coding, or similar, or an understanding of conditional logic.</li></ul> 

Additional Information 
<ul><li>
You may be asked to undertake additional duties to those above, either on a temporary or permanent basis, which the Company reasonably believes you are capable of carrying out, or for which you will be trained.</li><li>
Relevant professional, ethical and health and safety standards apply to this role.</li><li>
To ensure that all above responsibilities are effective you may be required to provide out-of-hours support for our global user base (as per on call rota) as well as cover during holidays and other periods of absence.</li><li>
May require out-of-hours working, reasonable travel to customers and other NIQ offices (both domestic and international), therefore an active driving license and passport are desirable.</li></ul><div></div>
Our Benefits<ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including r&eacute;sum&eacute; screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ&rsquo;s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ&rsquo;s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

About NIQ
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
For more information, visit NIQ.com
Want to keep up with our latest updates?
Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</div>

Customer Integration Consultant

<div>
 
 Job Description
 
 
 
 
 The Customer Success function is a cornerstone of NIQ Brandbank, playing a crucial role in customer onboarding, adoption, retention, development, and satisfaction for both Brandbank and Etilize solutions.
 
 
 
 
 The Customer Integration function is a vital, client-facing component of NIQ Brandbank. It is responsible for managing the suite of solutions across both Brandbank and Etilize, including associated service levels. This function ensures the efficient ingestion and distribution of all relevant digital product content to meet the needs of our internal teams, stakeholders, customers, industry, and NIQ.
 
 
 
 
 
 About the job
 
 
 
 
 
 The core focus of the Customer Integration Consultant role is to become proficient in Brandbank services and systems, ensuring that internal and external customers can access the Brandbank data through APIs and extracts.
 
 
 
 
 In this role you will be responsible for the 2nd line support of feeds to data consumers and internal users, consultancy with customers to support their implementations as well as the design and implementation of feeds. This role requires you to have a good blend of both customer &amp; technical skills as you will often be required to talk with both commercial &amp; technical contacts.
 
 
 
 
 This is a technical role with elements of support and customer service to the internal Brandbank functions, ensuring that requests are processed efficiently to resolution or escalated to the relevant resolving team as well as project support that will enable the business to deliver services to a global market.
 
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Work with Commercial and Pre-Sales teams to understand customer requirements and document these
 </li>
 <li>
 Configure feeds to the specifications detailed in the requirements document
 </li>
 <li>
 Provide training and guidance to customer technical support teams on the use of the Brandbank APIs ensuring Brandbank best practice recommendations are followed
 </li>
 <li>
 Assist with the gathering of technical requirements for non-standard flexible integrations and pass the requirements to the necessary development team
 </li>
 <li>
 Provide alternative solutions where the standard APIs are not suitable
 </li>
 <li>
 Provide 1st and 2nd line support for internal &amp; external customers
 </li>
 <li>
 Effectively manage, prioritize and escalate support issues to the development team if applicable
 </li>
 <li>
 Investigate and resolve issues within the given SLAs and escalate issues to the relevant departments where necessary
 </li>
 <li>
 Develop a thorough understanding of every aspect of the Brandbank services and be proactive in staying up to date with new products and services
 </li>
 <li>
 Identify improvements and gaps in the Brandbank services and build solid business cases for the development of such services
 </li>
 <li>
 Compiling documentation for customers and internal staff including:
 <ul>
 <li>
 Technical and usage guides
 </li>
 <li>
 Policies and frameworks
 </li>
 <li>
 Knowledge transfer and basic training
 </li>
 <li>
 Requirements gathering and identifying customer objectives
 </li>
 </ul>
 </li>
 <li>
 End to end ownership of new integrations with our data consumers
 </li>
 <li>
 Become involved with planned projects and bespoke software releases with a view to providing technical support for the new systems
 </li>
 <li>
 Become proficient in both bespoke and core applications
 </li>
 <li>
 Using the internal ticketing ITSM system, ensuring requests escalated to you are completed within the agreed SLA
 </li>
 <li>
 Communicate notices to the rest of the business and external partners and customers, managing expectations and ensuring a good customer experience
 </li>
 </ul>
 
 Key Competencies
 
 
 
 
 Communication
 
 
 
 <ul>
 <li>
 Excellent command of written and spoken English
 </li>
 <li>
 Excellent written and verbal communication skills, including building customer rapport
 </li>
 <li>
 Ability to explain complex technical requirements to individuals with no technical experience
 </li>
 <li>
 Polite and cheerful with a positive attitude towards work, and willing to put in the effort required to ensure the business reaches its goals
 </li>
 </ul>
 
 Organization
 
 
 
 <ul>
 <li>
 Willingness to be flexible around working hours
 </li>
 <li>
 Experience working within an ITIL aligned service desk
 </li>
 <li>
 Ability to work under own initiative
 </li>
 <li>
 Ability to manage your own time effectively
 </li>
 <li>
 Ability to manage multiple projects concurrently
 </li>
 </ul>
 
 Continuous Learning
 
 
 
 <ul>
 <li>
 Desire to learn and develop
 </li>
 <li>
 Proactive in keeping up to date with new Brandbank products and services
 </li>
 </ul>
 
 Analytical Ability
 
 
 
 <ul>
 <li>
 The ability to understand and dive into the detail of a solution, e.g. API definitions
 </li>
 <li>
 The ability to quickly grasp a clear understanding of a customer&rsquo;s needs and translate them to a set of requirements and well-planned deliverables
 </li>
 <li>
 Strong problem-solving skills
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Good knowledge of JSON, XML or other complex data structures
 </li>
 <li>
 Knowledge of SOAP and REST API technologies
 </li>
 <li>
 Experience using online communication and productivity platforms (e.g., Microsoft Teams, Outlook, SharePoint)
 </li>
 <li>
 Experience of supporting proprietary applications within a commercial environment
 </li>
 <li>
 Experience in configuring systems and understanding the implications of each setting
 </li>
 <li>
 Working knowledge of Databases and SQL
 </li>
 <li>
 Intermediate proficiency in Microsoft Excel (e.g., formulas, data organization, and basic analysis)
 </li>
 <li>
 Ability to understand backend process flows and implement configuration changes to align to the customer requirements
 </li>
 <li>
 Experience of the .NET programming environment, as well as other Microsoft product environments
 </li>
 <li>
 Knowledge of Ruby coding, or similar, or an understanding of conditional logic
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 <ul>
 <li>
 You may be asked to undertake additional duties to those above, either on a temporary or permanent basis, which the Company reasonably believes you are capable of carrying out, or for which you will be trained.
 </li>
 <li>
 Relevant professional, ethical and health and safety standards apply to this role.
 </li>
 <li>
 To ensure that all above responsibilities are effective you may be required to provide out-of-hours support for our global user base (as per on call rota) as well as cover during holidays and other periods of absence
 </li>
 <li>
 May require out-of-hours working, reasonable travel to customers and other NIQ offices (both domestic and international), therefore an active driving license and passport are desirable
 </li>
 </ul>
 
 
 Our Benefits
 
 
 
 
 <ul>
 <li>
 Flexible working environment
 </li>
 <li>
 Volunteer time off
 </li>
 <li>
 LinkedIn Learning
 </li>
 <li>
 Employee-Assistance-Program (EAP)
 </li>
 </ul>
 
 NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including r&eacute;sum&eacute; screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ&rsquo;s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ&rsquo;s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.
 
 
 
 
 
 
 About NIQ
 
 
 
 
 
 NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
 
 
 
 
 For more information, visit NIQ.com
 
 
 
 
 Want to keep up with our latest updates?
 
 
 
 
 Follow us on: LinkedIn | Instagram | Twitter | Facebook
 
 
 
 
 
 
 Our commitment to Diversity, Equity, and Inclusion
 
 
 
 
 
 At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
 
 
 
</div>

Contour Software

<div>About Contour
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. 
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers. 
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
Global Client Support Specialist (Spanish)<div><div>
About Contour: 
 
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. 
 
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers. 
 
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div>
Position Overview 
The Global Client Support Specialist provides first-line support to global customers across hotel technology platforms and services. This resource being L1 Support would be Reporting to the Support Team Lead, this role focuses on delivering high quality customer assistance, resolving/escalating reported issues, and maintaining strong internal and external communication. This resource would act as an extension of the Global Bookassist team, the final candidate would work from Contour&rsquo;s Karachi office.</div><div>
Key Responsibilities</div><div>
Client Support &amp; Training</div><div><ul><li>
Answering general support queries from our hotel clients over phone and email</li></ul></div><div><ul><li>
Providing support for hotels using Bookassist booking engine, channel manager, GDS, CMS website etc</li></ul></div><div><ul><li>
Setting up of new hotels, offers, packages and ad hoc tasks in Bookassist reservation system</li></ul></div><div><ul><li>
Providing internal support for sales, account management and online marketing functions within the company</li></ul></div><div><ul><li>
Liaising with sales and account management teams to ensure the best technical setups are rolled out to clients.</li></ul></div><div>
Technical Support &amp; Issue Resolution</div><div><ul><li>
Troubleshoot technical and operational issues, guiding customers step-by-step through resolutions.</li></ul></div><div><ul><li>
Conduct research and analysis within internal data platforms to support problem-solving.</li></ul></div><div><ul><li>
Work with CRM and ticketing tools to manage support cases, feature requests, and documentation.</li></ul></div><div> 
Internal Collaboration</div><div><ul><li>
Contribute to customer satisfaction metrics including NPS improvement efforts.</li></ul></div><div>
Job Requirements</div><div>
Core Skills</div><div><ul><li>
Strong written and verbal communication skills.</li></ul></div><div><ul><li>
Ability to deliver clear and accurate guidance to customers.</li></ul></div></div><div><div><ul><li>
Excellent problem-solving abilities and attention to detail.</li></ul></div><div><ul><li>
Ability to stay calm under pressure in a fast-paced environment.</li></ul></div><div><ul><li>
Strong computer proficiency and comfort with multi-system workflows.</li></ul></div><div>
Technical Competencies</div><div><ul><li>
Familiarity with CRM and customer support systems.</li></ul></div><div><ul><li>
Knowledge of booking systems, Channel Managers, PMS is an advantage.</li></ul></div><div>
Experience &amp; Education</div><div><ul><li>
1+ year experience in a customer-facing environment such as hospitality (reception, reservations, e-commerce, revenue) or technical/customer support.</li></ul></div><div><ul><li>
Relevant third-level degree preferred.</li></ul></div><div>
Languages</div><div><ul><li>
Fluent written and spoken English and Spanish (required).</li></ul></div><div>
Work Conditions</div><div><ul><li>
12 PM to 9 PM Pakistan Standard Time ( 9 AM to 5 PM European Standard Time)</li></ul></div><div><ul><li>
Willingness to provide support outside standard business hours as needed.</li></ul></div></div>
Exciting Benefits we offer:<ul><li>
Market-leading Salary</li><li>
Medical Coverage &ndash; Self &amp; Dependents</li><li>
Parents Medical Coverage</li><li>
Provident Fund</li><li>
Employee Performance-based bonuses</li><li>
Home Internet Subsidy</li><li>
Conveyance Allowance</li><li>
Profit Sharing Plan [Tenured Employees Only]</li><li>
Life Benefit</li><li>
Child Care Facility</li><li>
Company Provided Lunch/Dinner</li><li>
Professional Development Budget</li><li>
Recreational area for in-house games</li><li>
Sporadic On-shore training opportunities</li><li>
Friendly work environment</li><li>
Leave Encashment</li></ul>
Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</div>

Global Client Support Specialist (Spanish)

Sidat

Key Responsibilities<ul><li>Gather and analyze client business requirements</li><li>Configure and implement Odoo modules (Sales, CRM, Inventory, Accounting, HR)</li><li>Translate business needs into functional specifications</li><li>Coordinate with the technical team for customization and integrations</li><li>Conduct user training sessions and system demos</li><li>Provide post-implementation support and issue resolution</li><li>Document business processes, workflows, and system configurations</li><li>Assist in testing and system deployment</li></ul>Required Skills<ul><li>Strong understanding of Odoo ERP modules and workflows</li><li>Business process analysis and requirement gathering</li><li>Basic knowledge of ERP implementation lifecycle</li><li>Good communication and client-handling skills</li><li>Problem-solving and analytical thinking</li></ul>Preferred Skills<ul><li>Experience working on Odoo implementation projects</li><li>Familiarity with documentation tools &amp; process mapping</li><li>Odoo certification (plus point)</li></ul>Qualification<ul><li>Bachelor&rsquo;s degree in Business, IT, or related field</li></ul>Experience Requirement<ul><li>2&ndash;3 years of experience as an Odoo functional consultant</li></ul>How to apply?Share your resume on email address with the job title &ldquo;Odoo Functional Consultant.&rdquo;Job Type: Full-timeWork Location: In person

Odoo Functional Consultant

Shakoor and Company

Position: Certified Odoo Functional Consultant (Freelance / Part-Time) Location: Remote / Hybrid (Karachi &ndash; Gulshan-e-Iqbal, Block 6 for occasional on-site) Job Type: Freelance / Part-Time Availability: Immediate Joining PreferredJob DescriptionWe are seeking a Certified Odoo Functional Consultant on a freelance/part-time basis with 3&ndash;4 years of hands-on experience in Odoo ERP implementation and support. The ideal candidate will work remotely with flexibility while collaborating with clients and internal teams to deliver effective Odoo solutions aligned with business processes.Key Responsibilities<ul><li>Analyze business processes and translate requirements into Odoo functional solutions</li><li>Lead or support Odoo implementations, including configuration and deployment</li><li>Configure and customize modules such as Sales, Purchase, Inventory, Accounting, HR, CRM, and Manufacturing</li><li>Prepare Functional Requirement Documents (FRDs) and coordinate with technical teams</li><li>Conduct User Acceptance Testing (UAT) and ensure system validation</li><li>Deliver end-user training and maintain documentation (remotely or on-site when required)</li><li>Support data migration, integrations, and system upgrades</li><li>Provide ongoing support and recommend continuous improvements</li></ul>Required Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Business, IT, or a related field</li><li>Odoo Functional Certification (mandatory)</li><li>3&ndash;4 years of experience as an Odoo Functional or ERP Consultant</li><li>Strong knowledge of Odoo workflows and best practices</li><li>Experience in client-facing roles and requirement gathering</li><li>Excellent communication and problem-solving skills</li></ul>Preferred Skills<ul><li>Experience with Odoo Enterprise and Community editions</li><li>Basic understanding of Odoo technical stack (Python, XML, PostgreSQL)</li><li>Experience in multi-company and multi-location environments</li></ul>What We Offer<ul><li>Competitive freelance compensation (hourly / project-based)</li><li>Flexible remote working arrangement</li><li>Occasional on-site collaboration (if required)</li><li>Opportunity to work on diverse and challenging Odoo projects</li><li>Supportive and collaborative work environment</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs80,000.00 per monthExperience:<ul><li>Odoo Functional Consultant: 3 years (Required)</li></ul>Work Location: In person

Eila Implex

Position: Business Development Consultant We are seeking a proactive and results-driven Business Development Consultant. The ideal candidate will be responsible for identifying new business opportunities, building strong client relationships, and promoting business to corporate clients.Key Responsibilities<ul><li>Identify and approach potential clients through cold calling, networking, and market research.</li><li>Conduct client meetings and presentations to introduce recruitment services and understand hiring needs.</li><li>Generate new business by actively hunting and acquiring corporate clients.</li><li>Prepare and share customized proposals, service agreements, and commercial terms with clients.</li><li>Arrange and conduct client visits to strengthen relationships and close deals.</li><li>Maintain strong follow-ups with prospects to convert leads into long-term clients.</li><li>Coordinate with the recruitment team to ensure timely delivery of suitable candidates.</li><li>Achieve assigned monthly and quarterly business targets.</li><li>Maintain accurate records of leads, client interactions, and sales pipeline.</li><li>Stay updated on market trends and competitor activities in the recruitment industry.</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.</li><li>Proven experience in business development, sales, or client acquisition (HR consultancy experience preferred).</li><li>Strong communication, negotiation, and presentation skills.</li><li>Confidence in cold calling and client handling.</li><li>Ability to work in a target-driven environment.</li><li>Willingness to travel for client meetings and visits.</li></ul>Core Competencies<ul><li>Client acquisition &amp; relationship management</li><li>Proposal writing and negotiation</li><li>Communication and interpersonal skills</li><li>Sales closing and follow-up</li><li>Self-motivated and result-oriented approach</li></ul>Pay: Rs90,000.00 - Rs120,000.00 per hourWork Location: In person

Business Development Consultant

Alemad rent a car

<div>
 
 Hiring a fluent Arabic and English-speaking Customer Support Executive to handle international customer queries, provide timely resolutions, and deliver a high-quality support experience.
 
 
 
 
 
 Key Responsibilities:
 
 
 &ndash; Handle inbound and outbound customer interactions (calls, chat, email)
 
 
 &ndash; Provide support in both Arabic and English
 
 
 &ndash; Resolve customer issues efficiently while maintaining service quality
 
 
 &ndash; Maintain accurate records of customer interactions
 
 
 &ndash; Coordinate with internal teams when required
 
 
 
 
 
 Requirements:
 
 
 &ndash; Bachelor&rsquo;s degree preferred (not mandatory)
 
 
 &ndash; Fluent in
 
 Arabic (mandatory)
 
 and
 
 English
 
 
 
 &ndash; Strong communication and problem-solving skills
 
 
 &ndash; Prior experience in customer support is a plus
 
 
 &ndash; Must be based in
 
 Karachi
 
 and available for on-site work
 
 
 
 
 
 
 
 
 
 
</div>

Arabic & English Customer Support Executive (Karachi | On-site)

Explore 1385+ Client support consultant in Karachi this April. Find roles across top companies and apply now to boost your career.

1385 client support consultant jobs In Karachi

Customer Integration Consultant

Customer Integration Consultant

Global Client Support Specialist (Spanish)

Odoo Functional Consultant

Odoo Functional Consultant

Business Development Consultant

Arabic & English Customer Support Executive (Karachi | On-site)