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client support consultant

Crossroad Consultants

About UsWe are a fast-growing immigration consultancy specializing in high-demand immigration pathways for the United States, Australia, and Canada. We help professionals, skilled workers, entrepreneurs, and families achieve their immigration goals through expert guidance and end-to-end case management.Our primary programs include:<ul><li>U.S. EB-2 NIW (National Interest Waiver)</li><li>U.S. Non-Immigrant Visas (NIV)</li><li>Australia Skilled Migration Programs</li><li>Australia Employer-Sponsored &amp; Unskilled Pathways</li><li>Canada Immigration Programs</li><li>Express Entry</li><li>Provincial Nominee Programs (PNPs)</li></ul>Job SummaryThe Immigration Consultant will be responsible for conducting client assessments, advising clients on suitable immigration pathways, converting leads into clients, and managing applications throughout the immigration process. The ideal candidate has strong knowledge of immigration programs, excellent sales abilities, and exceptional client relationship skills.Key Responsibilities<ul><li>Conduct detailed immigration assessments for prospective clients.</li><li>Evaluate eligibility for U.S., Australian, and Canadian immigration programs.</li><li>Recommend the most suitable immigration pathway based on client profiles.</li><li>Convert qualified leads into signed clients.</li><li>Achieve monthly consultation and sales targets.</li><li>Build trust and maintain long-term client relationships.</li></ul>Pay: Rs60,000.00 - Rs100,000.00 per monthWork Location: In person

Immigration Consultant

Idenfo

<div>
 Project Overview
 
 
 Idenfo, a fast-growing RegTech company operating across multiple international jurisdictions, is seeking an experienced Xero Implementation Consultant to lead the end-to-end implementation, migration, and optimization of our finance systems.
 
 
 The consultant will be responsible for reviewing existing financial records, migrating and reconciling approximately two years of historical data, establishing accurate financial records within Xero, and implementing automations and integrations to improve efficiency and reporting.
 
 
 Scope of Work
 
 
 Xero Setup &amp; Configuration
 
 
 <ul>
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 Configure and optimize Xero according to business requirements.
 </li>
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 Design and implement an appropriate Chart of Accounts.
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 Set up tracking categories, cost centres, and reporting structures.
 </li>
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 Configure bank feeds and multi-currency settings.
 </li>
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 Establish approval and financial control workflows.
 </li>
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 Optimize and integrate Finance automations.
 
 
 
 </li>
 </ul>
 Historical Data Migration &amp; Reconciliation
 
 
 <ul>
 <li>
 Review and assess existing accounting records.
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 Migrate approximately two years of historical financial data into Xero.
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 Reconcile:
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 <ul>
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 Bank accounts
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 Credit cards
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 Accounts Payable
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 Accounts Receivable
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 Payroll-related transactions
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 Intercompany transactions
 
 </li>
 </ul>
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 Investigate and resolve historical discrepancies.
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 Ensure all balances are accurate and audit-ready.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
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 Proven experience implementing Xero for businesses.
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 Strong accounting, bookkeeping, and reconciliation expertise.
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 Demonstrated experience with historical data migration.
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 Experience setting up finance automations and integrations.
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 <li>
 Strong understanding of financial controls and reporting.
 </li>
 <li>
 Xero Certification preferred.
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 <li>
 Experience working with technology, SaaS, or startup companies is advantageous.
 
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 ACCA, CA, CPA, ACA, CMA, or equivalent qualification.
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 Experience with multi-entity and multi-currency environments.
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 Familiarity with payroll and international finance operations.
 </li>
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 Experience with integrations such as Hubdoc, Dext, ApprovalMax, Stripe, Wise, PayPal, and other finance technology platforms.
 
 
 
 </li>
 </ul>
 Deliverables
 
 
 The successful consultant will:
 
 
 <ul>
 <li>
 Fully implement Xero.
 </li>
 <li>
 Migrate and reconcile approximately two years of historical financial data.
 </li>
 <li>
 Configure finance automations and integrations.
 </li>
 <li>
 Establish accurate financial reporting structures.
 </li>
 <li>
 Deliver complete documentation and handover.
 
 
 
 </li>
 </ul>
 Engagement Type
 
 
 <ul>
 <li>
 Milestone-Based Consultancy Contract
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 <li>
 Hybrid working arrangement
 </li>
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 Based in Karachi, Pakistan, with collaboration across international teams.
 
 </li>
 </ul>
</div>

Xero Implementation Consultant

Simcoe IT

We are seeking a motivated and professional Admissions Officer / Education Consultant to join our Admission Office team in Karachi. The ideal candidate should have strong communication, counselling, and student handling skills to guide applicants through the complete admission process.Position DetailsJob Title: Admissions Officer / Education Consultant Job Type: Full-Time Employment Type: Office-Based Department: Admissions Office Location: 187-P, Block 2, PECHS, Karachi Timings: 9:00 AM &ndash; 6:00 PM Working Days: 6 Days a Week (Day Shift)Key Responsibilities<ul><li>Guide and counsel students regarding admissions, courses, and universities</li><li>Handle complete admission and application process</li><li>Assist students in documentation and form submission</li><li>Respond to student and parent queries professionally</li><li>Maintain admission records and follow-up reports</li><li>Coordinate with universities and internal departments</li><li>Ensure smooth admission processing from inquiry to enrollment</li><li>Provide accurate and updated information regarding programs and requirements</li></ul>Required Skills<ul><li>Strong communication and counselling skills</li><li>Experience in student admissions and public dealing</li><li>Good command of MS Office</li><li>Ability to handle pressure and meet deadlines</li><li>Problem-solving and coordination skills</li><li>Professional attitude and presentation</li></ul>Requirements<ul><li>1 to 2 years experience in admissions, education consultancy, or student counselling</li><li>Graduation preferred</li><li>Strong interpersonal and communication skills</li><li>Ability to work in a fast-paced admission environment</li></ul>Salary &amp; Benefits<ul><li>Salary: PKR 50,000 &ndash; 65,000</li><li>Health Insurance</li><li>Eid Bonus</li><li>30 Days Paid Leave</li><li>Leave Encashment</li></ul>Pay: Rs50,000.00 - Rs60,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in admissions or student counselling?</li><li>Have you handled complete admission processes before?</li><li>Are you comfortable working in PECHS, Karachi (9 AM &ndash; 6 PM, 6 days a week)</li><li>What is your current and expected salary?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Education Consultant: 2 years (Required)</li></ul>Work Location: In person

Education Consultant

Marine Traders Pvt Ltd

Site SupervisorLocation: Korangi, KarachiProject: high-rise Building with Pile FoundationExperience2&ndash;4 years of relevant experience in building construction.Experience in high-rise buildings and pile foundation projects will be preferred.Key ResponsibilitiesSupervise all day-to-day site construction activities.Monitor piling, excavation, raft foundation, RCC, masonry, and finishing works.Prepare and update shop drawings using AutoCAD.Maintain all site documentation, including approved drawings, inspection requests (IRs), material submittals, site records, and reports.Coordinate with the Consultant, Contractor, Surveyor, and Project Management team.Verify reinforcement, shuttering, concrete works, and site levels before execution.Prepare daily and weekly progress reports.Ensure quality standards and safety requirements are followed on site.Coordinate with subcontractors to ensure work is completed as per the approved schedule.RequirementsDAE (Civil) or Bachelor's Degree in Civil Engineering.2&ndash;4 years of relevant site experience.Good knowledge of AutoCAD and MS Office.Ability to prepare and understand shop drawings.Good understanding of structural and architectural drawings.Strong communication, documentation, and coordination skills.Ability to work independently and manage site activities efficiently.Job Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>Expected Salary?</li><li>Current Salary?</li><li>Willing to travel to Korangi?</li></ul>Work Location: In person

Site Supervisor

Romeo Staffing Agency

Job Description &ndash; Client Support RepresentativeJob Title: Client Support Representative Location: PECHS, Karachi (near The Bank of Punjab Street) Salary: PKR 55,000 &ndash; 75,000+ (Depending on Experience &amp; Skills) Timing: 6 PM &ndash; 3 AM (Monday to Friday) Company: Romeo Staffing Agency (RSA)About the RoleRomeo Staffing Agency is looking for a professional and client-focused client support representative to manage front office operations and serve as the first point of contact for visitors, clients, and staff.This role requires strong communication skills, a polished appearance, and the ability to handle administrative and coordination tasks efficiently in a fast-paced, professional environment.The ideal candidate will ensure a welcoming experience while maintaining smooth day-to-day front desk operations. Client Support Representative &ndash; Job DescriptionWe are seeking a compassionate and detail-oriented Client Support Representative to join our healthcare agency team. The ideal candidate will serve as the primary point of contact for clients, patients, and healthcare professionals by providing administrative support, handling inquiries, scheduling services, and ensuring a high level of client satisfaction.Key Responsibilities<ul><li>Respond to client and patient inquiries via phone, email, in a professional and empathetic manner.</li><li>Assist clients with appointment scheduling, service coordination, and healthcare program information.</li><li>Maintain accurate client records and update information in the system.</li><li>Coordinate communication between clients, caregivers, nurses, and healthcare staff.</li><li>Handle intake documentation, service requests, and follow-up communications.</li><li>Resolve client concerns and escalate complex issues to management when necessary.</li><li>Verify client information and ensure confidentiality in accordance with healthcare regulations and company policies.</li><li>Provide administrative support including filing, reporting, and data entry.</li><li>Ensure excellent customer service and maintain positive relationships with clients and families.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration or a related field (preferred)</li><li>Previous experience in customer service, healthcare support, or administrative roles is an advantage.</li><li>Strong communication and interpersonal skills.</li><li>Ability to handle sensitive information with confidentiality and professionalism.</li><li>Basic knowledge of healthcare procedures and terminology preferred.</li><li>Proficiency in Microsoft Office and client management systems.</li><li>Strong organizational and multitasking abilities.</li></ul>Skills<ul><li>Client Relationship Management</li><li>Communication and Active Listening</li><li>Problem-Solving</li><li>Time Management</li><li>Data Entry and Record Keeping</li><li>Empathy and Compassion</li><li>Team Collaboration</li></ul>Preferred Qualities<ul><li>Patient-focused attitude</li><li>Professional and courteous demeanor</li><li>Ability to work effectively in a fast-paced healthcare setting</li><li>Strong attention to detail and accuracy in documentation</li></ul>Pay: Rs55,000.00 - Rs75,000.00 per monthLanguage:<ul><li>English (Required)</li></ul>Work Location: In person

Client Support Representative

BUSINESSROCKET.COM

Make sure to read till the end&mdash;applications without the completed assignment will not be considered!A fast-growing U.S.-based legal technology company is hiring a Tax Controller to join its Karachi-based office. This is a client-interaction role requiring fluent, professional English and experience in customer support or client account management. The Tax Controller bridges the communication between our clients (U.S. Small Business Owners/Entrepreneurs) &amp; Our Accountants (U.S. Certified Public Accountants - CPAs).The Tax Controller position is both respected and pivotal within our company, offering a remarkable opportunity for career advancement and increased responsibility over time, all while being part of a dynamic and supportive team. This role entails gaining insights into business ownership and tax structures in the United States. The Tax Controller should possess a foundational understanding of accounting principles to effectively work with clients in gathering comprehensive yearly financial statements, which our accountants use for preparing business income taxes. The primary duties include serving as the main point of contact for clients regarding basic business tax inquiries and identifying the necessary documents clients must provide to tax preparers at the end of the tax period.Key Responsibilities:<ul><li>Collaborate with U.S.-based CPAs on tax-related compliance tasks</li><li>Serve as a primary point of contact for client communication and account support</li><li>Gather, review, and organize documentation related to tax compliance</li><li>Maintain high standards of service quality and client satisfaction</li><li>Troubleshoot client concerns and ensure timely follow-ups</li><li>Support internal coordination to streamline workflows and reporting processes</li></ul>Key Requirements:<ul><li>Impeccable written and spoken English with a neutral accent </li><li>Client support or customer service experience (especially in a professional or financial services setting)</li><li>Strong interpersonal and communication skills</li><li>Ability to manage multiple tasks and deadlines with precision</li><li>Must be based in Karachi and able to work on-site during the night shift</li></ul>Preferred (but not required):<ul><li>Experience with U.S. tax or compliance reporting</li></ul>Why Join Us:<ul><li>Competitive monthly compensation in PKR</li><li>Long-term career growth opportunities within a U.S. corporate environment</li><li>Exposure to U.S. tax operations and global client services</li><li>Collaborative, high-performance team culture</li><li>Office located in a central area of Karachi</li></ul>Competitive Salary: up to PKR 350,000/monthTo Apply:1. Submit your resume and a brief cover letter highlighting your English proficiency and client service experience.2. Please send a short audio or video via private message addressing both points below:<ul><li>Share something about yourself not included in your resume</li><li>Explain, in simple terms, the difference between a Profit &amp; Loss statement and a Balance Sheet</li></ul>Shortlisted candidates will be invited for an interview and language assessment.Job Type: Full-timePay: Up to Rs350,000.00 per monthExperience:<ul><li>English-speaking customer service: 2 years (Required)</li></ul>Work Location: In person

Tax Controller – U.S. Tax Department

Wall Soft Technology

Summary:We are looking for a smart, proactive, and fast-responding Database Support engineer who can independently handle client issues, troubleshoot technical problems (SQL, IIS, .NET, reporting tools), and effectively coordinate with clients, developers, and project managers to ensure quick resolution.Responsibilities:<ul><li>Strong command of SQL.</li><li>Full working knowledge of IIS.</li><li>Can handle software release updates.</li><li>Excellent written &amp; spoken English for emails, chats, and meetings.</li><li>Office location: Karachi near Shaheen Complex.</li><li>Quick learner with strong problem-solving skills.</li><li>Act as a bridge between client, developer, and PM from issue to resolution.</li><li>Strong understanding of Windows Services &amp; .NET errors.</li><li>Strong experience in Crystal Reports &amp; Microsoft Report Builder with formulas.</li><li>Must respond fast and independently to client issues.</li><li>Comfortable working with AI tools.</li></ul>Qualifications:<ul><li>BCS (Bachelor of Computer Science) or equivalent degree in Computer Science, Software Engineering, or Information Technology.</li><li>1&ndash;3+ years of experience in Database Support engineer , Application Support, or Technical Support roles.</li><li>Strong hands-on experience with SQL and database troubleshooting.</li><li>Experience with database scripting languages such as T-SQL or PL/SQL.</li><li>Knowledge of .NET based applications and understanding of .NET errors.</li><li>Experience working with IIS configuration, deployment, and application hosting.</li><li>Experience handling software releases, deployments, and system updates.</li><li>Practical experience with Crystal Reports; familiarity with Microsoft Report Builder (optional).</li><li>Familiarity with cloud database platforms such as AWS RDS or Azure SQL Database (optional).</li><li>Excellent communication skills in English (written and spoken) for emails, chats, and meetings with clients.</li></ul>Preferred Skills:<ul><li>Ability to independently handle client issues and provide technical solutions.</li><li>Strong problem-solving and analytical skills.</li><li>Experience troubleshooting Windows Services, application logs, and production issues.</li><li>Ability to act as a bridge between clients, developers, and project managers to resolve issues efficiently.</li><li>Experience with database performance troubleshooting and query optimization.</li><li>Familiarity with AI productivity tools to improve troubleshooting and workflow efficiency.</li><li>Ability to manage multiple client tickets and prioritize tasks effectively.</li><li>Experience working with enterprise software systems such as HRMS or ERP.</li></ul>Why Join WallSoft? :<ul><li>Opportunity to work in a dynamic and growing software company.</li><li>Exposure to enterprise-level applications, databases, and deployments.</li><li>Collaborative environment working with clients, developers, and project managers.</li><li>Opportunity to enhance technical skills in databases, reporting tools, and cloud technologies.</li><li>Work on real-world client problems that strengthen troubleshooting and analytical skills.</li><li>Professional working environment in Karachi (near Shaheen Complex).</li></ul>Job Type: Full-timeWork Location: In person

Database Support engineer

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