customer support executive Jobs in Karachi

customer support executive

customer service representative Jobs in Karachi

customer service representative

customer sales representative Jobs in Karachi

customer sales representative

customer support representative Jobs in Karachi

customer support representative

call center representative Jobs in Karachi

call center representative

client support consultant

Wall Soft Technology

Summary:We are looking for a smart, proactive, and fast-responding Software Client Support professional who can independently handle client issues, troubleshoot technical problems (SQL, IIS, .NET, reporting tools), and effectively coordinate with clients, developers, and project managers to ensure quick resolution.Responsibilities:<ul><li>Strong command of SQL.</li><li>Full working knowledge of IIS.</li><li>Can handle software release updates.</li><li>Excellent written &amp; spoken English for emails, chats, and meetings.</li><li>Office location: Karachi near Shaheen Complex.</li><li>Quick learner with strong problem-solving skills.</li><li>Act as a bridge between client, developer, and PM from issue to resolution.</li><li>Strong understanding of Windows Services &amp; .NET errors.</li><li>Strong experience in Crystal Reports &amp; Microsoft Report Builder with formulas.</li><li>Must respond fast and independently to client issues.</li><li>Comfortable working with AI tools.</li></ul>Qualifications:<ul><li>BCS (Bachelor of Computer Science) or equivalent degree in Computer Science, Software Engineering, or Information Technology.</li><li>1&ndash;3+ years of experience in Software Client Support, Application Support, or Technical Support roles.</li><li>Strong hands-on experience with SQL and database troubleshooting.</li><li>Experience with database scripting languages such as T-SQL or PL/SQL.</li><li>Knowledge of .NET based applications and understanding of .NET errors.</li><li>Experience working with IIS configuration, deployment, and application hosting.</li><li>Experience handling software releases, deployments, and system updates.</li><li>Practical experience with Crystal Reports; familiarity with Microsoft Report Builder (optional).</li><li>Familiarity with cloud database platforms such as AWS RDS or Azure SQL Database (optional).</li><li>Excellent communication skills in English (written and spoken) for emails, chats, and meetings with clients.</li></ul>Preferred Skills:<ul><li>Ability to independently handle client issues and provide technical solutions.</li><li>Strong problem-solving and analytical skills.</li><li>Experience troubleshooting Windows Services, application logs, and production issues.</li><li>Ability to act as a bridge between clients, developers, and project managers to resolve issues efficiently.</li><li>Experience with database performance troubleshooting and query optimization.</li><li>Familiarity with AI productivity tools to improve troubleshooting and workflow efficiency.</li><li>Ability to manage multiple client tickets and prioritize tasks effectively.</li><li>Experience working with enterprise software systems such as HRMS or ERP.</li></ul>Why Join WallSoft? :<ul><li>Opportunity to work in a dynamic and growing software company.</li><li>Exposure to enterprise-level applications, databases, and deployments.</li><li>Collaborative environment working with clients, developers, and project managers.</li><li>Opportunity to enhance technical skills in databases, reporting tools, and cloud technologies.</li><li>Work on real-world client problems that strengthen troubleshooting and analytical skills.</li><li>Professional working environment in Karachi (near Shaheen Complex).</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs75,000.00 per monthWork Location: In person

Software Client Support person

Eminent Tax

Location: Karachi (Onsite) Night Shift Competitive SalaryEminent Tax is hiring a professional Customer Support Executive to handle incoming calls and chats from US clients.This role requires strong communication skills, confidence, and a clear American-accent English.Responsibilities:<ul><li>Handle inbound US client calls professionally</li><li>Respond to live chats and inquiries</li><li>Provide accurate service information</li><li>Resolve client concerns effectively</li><li>Document calls and maintain records</li><li>Guide junior team members when required</li><li>Maintain high customer satisfaction standards</li></ul>Requirements:✔ Minimum qualification: Intermediate / O Levels ✔ Minimum 1 year call center experience ✔ Fluent English with US-American accent ✔ Strong phone etiquette and active listening ✔ Ability to handle pressure and multitask ✔ Leadership ability preferredApply at: info@eminenttax.comJob Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthEducation:<ul><li>Intermediate (Preferred)</li></ul>Experience:<ul><li>calling: 1 year (Preferred)</li></ul>Work Location: In person

Customer Support Executive (US Clients)

rexD Private Limited

<ul><li>Build and strengthen strategic relationships with key accounts.</li><li>Manage assigned clients by developing a strong pipeline of high-quality prospects, generating demand, and effectively tracking, reporting, and managing the sales pipeline.</li><li>Maintain ongoing communication with clients, understanding their needs and ensuring consistent support.</li><li>Oversee complete account management activities and assist business leads in all related tasks.</li><li>Play a key role in new business presentations and handle the smooth onboarding of new clients.</li><li>Identify and target potential new customers to expand business opportunities.</li><li>Boost account volume and profitability while exploring new business prospects within approved budgets.</li><li>Ensure all tasks are completed within defined budget and time constraints.</li><li>Stay updated on product features, industry trends, and market developments.</li><li>Build strong client&ndash;company relationships by promptly addressing issues and focusing on client-specific needs.</li><li>Implement and maintain best practices across the sales and account management process.</li><li>Monitor, analyze, and report on sales performance and key metrics.</li></ul>Location: Shahrah-e-Faisal, KarachiInterested candidate can also share their emails on recruitment.9607@rex-d.comJob Type: Full-timePay: Rs60,000.00 - Rs85,000.00 per monthApplication Question(s):<ul><li>Are you an immediate joiner ?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Customer Support Executive - Night

CareCloud

Position: Clinical Implementation ConsultantWe are looking for a dedicated and proactive Clinical Implementation Consultant to join our team. This role is ideal for someone passionate about healthcare IT, client success, and delivering high-quality clinical solutions.Key Responsibilities:<ul><li>Lead Clinical Discovery, Workflow Analysis &amp; Definition</li><li>Perform Clinical Configuration &amp; Template Building</li><li>Deliver Clinical Training &amp; Go-Live Support</li><li>Manage client communication and expectations professionally</li><li>Collaborate with onshore and offshore (US) teams</li><li>Handle sensitive communications with confidentiality</li><li>Follow internal workflows and suggest process improvements</li><li>Provide timely responses to client inquiries via email, chat, and phone</li></ul>If you have strong communication skills, a problem-solving mindset, and experience in clinical implementation or healthcare IT, we&rsquo;d love to connect!Qualification: MBBS or PharmDJob Type: Full-timePay: Rs150,000.00 - Rs250,000.00 per monthWork Location: In person

Clinical Implementation Consultant

Logon Broadband Pvt Ltd

Customer Support Representative (CSR) ISP IndustryLocation: KarachiCompany: Logon BroadbandJob Summary:As a Customer Support Representative, you will be the first point of contact for our customers. You will handle inquiries, resolve issues, and provide excellent customer support to ensure our customers have the best possible experience with our services. Your role is crucial in maintaining our reputation for outstanding customer care.Key Responsibilities:Respond to customer inquiries via phone, email, and chat in a timely and professional manner.Troubleshoot and resolve technical issues related to internet connectivity and services.Provide ISP service information to customers.Document and update customer records accurately in our software.Collaborate with other departments to ensure customer issues are resolved efficiently.Follow up with customers to ensure their issues have been resolved to their satisfaction.Listen client's complain and assigned to the technicians available to troubleshoot timely and professionally.Qualifications:High school diploma or equivalent; some college coursework preferred.Previous customer service experience, preferably in the ISP or telecommunications industry.Strong communication skills, both verbal and written.Excellent problem-solving abilities and attention to detail.Proficiency with computer systems and basic technical troubleshooting.Availability to work flexible hours, including evenings, night shifts, weekends, and holidays.We offer a competitive salary and a supportive work environment that encourages professional growth and development. As a Customer Support Representative (CSR) ISP Industry, you will have the opportunity to learn from experienced professionals and gain valuable industry knowledge.To apply, please submit your resume, cover letter, and any relevant certifications tocareers@lbi.net.pk by 30th February, 2026.Only shortlisted candidates will be contacted for interviews.Job Type: Full-timeSalary: Rs30,000.00 - Rs45,000.00 per monthJob Type: Full-timePay: Rs30,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Support Representative (CSR) ISP Industry

Office Automation Services

Job Title: Customer Support Executive &ndash; ERP Systems (Night Shift)Location: Indigo business center karachiDepartment: Customer Support / ITEmployment Type: Full-TimeJob Summary:Office Automation Services is seeking a motivated and detail-oriented Customer Support Executive (ERP) to support users of our ERP system. The ideal candidate will have a strong understanding of ERP concepts, excellent communication skills, and the ability to analyze and resolve user issues efficiently.Key Responsibilities:<ul><li>Provide first-level support to end users on ERP-related queries and issues.</li><li>Understand user requirements and translate them into clear, actionable solutions.</li><li>Troubleshoot functional and basic technical issues within the ERP system.</li><li>Coordinate with internal technical teams for issue escalation and resolution.</li><li>Maintain proper documentation of support tickets, resolutions, and FAQs.</li><li>Ensure timely follow-up and a high level of customer satisfaction.</li></ul>Required Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree or a related discipline.</li><li>Basic to intermediate knowledge of ERP systems (functional and/or technical).</li><li>Strong comprehension skills to understand business processes and user concerns.</li><li>Excellent verbal and written communication skills.</li><li>Good analytical and problem-solving skills.</li><li>Ability to work independently as well as in a team-oriented environment.</li></ul>Preferred (Nice to Have):<ul><li>Prior experience in ERP support or customer support roles.</li><li>Familiarity with ERP modules such as Finance, HR, Inventory, or Operations.</li></ul>What We Offer:<ul><li>Professional learning and growth opportunities.</li><li>Exposure to enterprise-level ERP systems.</li><li>A collaborative and supportive work environment.</li></ul>How to Apply:Interested candidates may apply by sending their CV to recruitment@oaspakistan.com or 0337-9604005 with the subject line &ldquo;Customer Support Executive &ndash; ERP (Night Shift)&rdquo;.Job Type: Full-timeWork Location: In person

Job Title: Customer Support Executive – ERP Systems (Night Shift)

Inbox Business Technologies

<div>We are seeking a highly experienced Principal Consultant &ndash; Cyber Security to provide strategic direction and delivery leadership across cybersecurity consulting engagements. The role encompasses advisory, assessment, and architecture review services across enterprise IT infrastructure environments, including systems, networks, cloud platforms, endpoints, and associated technologies.
The Principal Consultant will act as a subject matter authority and mentor, guiding consulting teams in delivering high-quality, audit-aligned, and regulator-ready cybersecurity engagements. The role requires strong expertise in enterprise security architecture, governance models, and regulatory frameworks, combined with the ability to elevate team capability and strengthen delivery standards.
Exposure to Operational Technology (OT) security environments will be considered an added advantage.
Responsibilities<ul><li>
Provide strategic leadership and direction across cybersecurity consulting engagements, ensuring consistent delivery excellence, quality governance, and client satisfaction.</li><li>
Lead and oversee enterprise-level security assessments across client IT and cloud environments, encompassing infrastructure architecture, identity governance, data protection, resilience mechanisms, and integrated enterprise security controls.</li><li>
Drive the evaluation and maturity assessment of client security architecture, governance frameworks, and control environments.</li><li>
Direct structured gap assessments against applicable regulatory and international standards, ensuring alignment with national frameworks and industry best practices.</li><li>
Develop and shape risk-based remediation strategies and enterprise-level security improvement roadmaps.</li><li>
Oversee engagement governance, ensuring scope control, risk management, quality assurance, and timely delivery across consulting assignments.</li><li>
Review and endorse key deliverables, ensuring technical accuracy, regulatory defensibility, and executive-level clarity.</li><li>
Advise and influence client executive leadership on cybersecurity risk posture, regulatory alignment, and strategic control enhancements.</li><li>
Guide and mentor consulting teams across multiple security domains, strengthening technical rigor, regulatory interpretation, and reporting quality.</li><li>
Define and establish assessment methodologies, governance frameworks, and reusable practice assets to enhance consulting maturity.</li><li>
Support strategic pre-sales initiatives, solution positioning, and executive-level engagements.</li><li>
Contribute to thought leadership and regulatory insight development, remaining current with evolving cybersecurity standards and emerging risk landscapes.</li></ul> 

Requirements 
<ul><li>
Minimum 15&ndash;20 years of progressive experience in cybersecurity consulting, enterprise security architecture, infrastructure security assessments, and regulatory compliance advisory, with proven capability in mentoring and guiding consulting teams.</li></ul><ul><li>
Proven track record of leading complex, multi-domain cybersecurity engagements across corporate and cloud environments.</li><li>
Strong expertise in enterprise IT infrastructure security, including systems, network architecture, cloud environments, endpoint security, and governance controls.</li><li>
Demonstrated experience in identity governance, privileged access management, data protection controls, vulnerability management oversight, and security architecture evaluation.</li><li>
Hands-on experience conducting compliance-driven and risk-based assessments aligned with national and international regulatory frameworks and standards, including NCA, SAMA, ISO/IEC 27001, NIST, CIS, and related cybersecurity control frameworks.</li><li>
Strong understanding of risk-based control evaluation methodologies and enterprise security maturity assessments.</li><li>
Proven ability to mentor and develop consulting teams.</li><li>
Excellent executive communication, stakeholder engagement, and presentation skills.</li><li>
Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Information Security, Cybersecurity, or related discipline.</li></ul>
Preferred Certifications:<ul><li>
CISSP</li><li>
CCSP or equivalent Cloud Security certification</li><li>
GIAC certifications (e.g., GSEC, GCED, GCIA, GCIH)</li><li>
AWS / Azure / GCP Security Specialty certifications</li></ul> 
Equal Opportunity &amp; Inclusion
We are proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, gender identity or expression, national origin, age, disability, genetic information, or pregnancy.
At Inbox Business Technologies, we celebrate diversity and strive to create an inclusive space where every team member is valued. We strongly encourage applicants from underrepresented backgrounds to apply and contribute their unique ideas, experiences, and voices to a company that believes in equality and embraces new ways of thinking.</div>

Principal Consultant - Cyber Security

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