accounting & compliance coordinator (contract position)

clinical adherence nurse (registered nurse) - full time

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clinical reimbursement coordinator, rn Jobs in Baltimore

clinical reimbursement coordinator, rn

accounting & compliance coordinator (contract position) Jobs in Baltimore

client care coordinator Jobs in Baltimore

client care coordinator

clinical adherence nurse (registered nurse) - full time Jobs in Baltimore

clinical reimbursement coordinator rn

Genesis

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 At Genesis Healthcare, we are dedicated to improving the lives we touch through the delivery of high-quality care and exceptional service. As a leading provider in the long-term care industry, we believe in fostering a collaborative, inclusive and supportive work environment where every team member is valued and empowered to make a difference. Whether you're an experienced professional or just starting your career, we offer opportunities for growth, development, and advancement in a range of roles. Join us in our mission to enhance the well-being of our patients and residents while making a meaningful impact in the communities we serve.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 The MDS Coordinator - RN is responsible for the timely and accurate completion of the MDS treatment assessment tool and for reviewing care plans and their delivery for factors specific to our patients/residents such as physical, cognitive, and socialization factors to ensure compliance with our high standards of care.
 <br/>
 <br/>
 <ul>
  <li>
   Manage the overall process and tracking of all Medicare/Medicaid case-mix documents to assure appropriate reimbursement for services provided within the nursing center.
  </li>
  <li>
   Conduct concurrent MDS reviews to assure achievement of maximum allowable RUG categories.
  </li>
  <li>
   Integrate information from nursing, dietary, social services, restorative, rehabilitation, and physician services to ensure appropriate reimbursement.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must be a graduate of an accredited School of Nursing with current Registered Nurse (RN) licensure. LPNs with MDS experience may be considered.
  </li>
  <li>
   At least one year of long-term care nursing experience is required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Variable compensation plans
  </li>
  <li>
   Tuition, Travel, and Wireless Service Discounts
  </li>
  <li>
   Employee Assistance Program to support mental health
  </li>
  <li>
   Employee Foundation to financially assist through unforeseen hardships
  </li>
  <li>
   Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off
  </li>
  <li>
   Free 24/7 virtual health care provided by licensed doctors for all Anthem medically-enrolled employees and their immediate family members
  </li>
  <li>
   On-Demand Pay Program that allows for instant access to a portion of the money you&rsquo;ve already earned
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  We Also Offer Several Voluntary Insurances Such As
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Pet Insurance
  </li>
  <li>
   Term and Whole Life Insurance
  </li>
  <li>
   Short-term Disability
  </li>
  <li>
   Hospital Indemnity
  </li>
  <li>
   Personal Accident
  </li>
  <li>
   Critical Illness
  </li>
  <li>
   Cancer Coverage
   <br/>
   <br/>
  </li>
 </ul>
 Restrictions apply based on collective bargaining agreements, applicable state law and factors such as pay classification, job grade, location, and length of service.
 <br/>
 <br/>
 Posted Salary Range
 <br/>
 <br/>
 USD $37.00 - USD $45.00 /Hr.
</div>


Clinical Reimbursement Coordinator, RN

Genesis Healthcare

<div>Overview:
<div>At Genesis Healthcare, we are dedicated to improving the lives we touch through the delivery of high-quality care and exceptional service. As a leading provider in the long-term care industry, we believe in fostering a collaborative, inclusive and supportive work environment where every team member is valued and empowered to make a difference. Whether you're an experienced professional or just starting your career, we offer opportunities for growth, development, and advancement in a range of roles. Join us in our mission to enhance the well-being of our patients and residents while making a meaningful impact in the communities we serve.</div>
Responsibilities:
<div><div>The MDS Coordinator - RN is responsible for the timely and accurate completion of the MDS treatment assessment tool and for reviewing care plans and their delivery for factors specific to our patients/residents such as physical, cognitive, and socialization factors to ensure compliance with our high standards of care.</div><div>
</div><ul><li>Manage the overall process and tracking of all Medicare/Medicaid case-mix documents to assure appropriate reimbursement for services provided within the nursing center.</li><li>Conduct concurrent MDS reviews to assure achievement of maximum allowable RUG categories.</li><li>Integrate information from nursing, dietary, social services, restorative, rehabilitation, and physician services to ensure appropriate reimbursement.</li></ul></div>
Qualifications:
<ul><li>Must be a graduate of an accredited School of Nursing with current Registered Nurse (RN) licensure. LPNs with MDS experience may be considered.</li><li>At least one year of long-term care nursing experience is required.</li></ul>
Benefits:
<div><ul><li>Variable compensation plans</li><li>Tuition, Travel, and Wireless Service Discounts</li><li>Employee Assistance Program to support mental health</li><li>Employee Foundation to financially assist through unforeseen hardships</li><li>Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off</li><li>Free 24/7 virtual health care provided by licensed doctors for all Anthem medically-enrolled employees and their immediate family members</li><li>On-Demand Pay Program that allows for instant access to a portion of the money you&rsquo;ve already earned</li></ul><div></div><div><br>
We also offer several voluntary insurances such as:<br>
<ul><li>Pet Insurance</li><li>Term and Whole Life Insurance</li><li>Short-term Disability</li><li>Hospital Indemnity</li><li>Personal Accident</li><li>Critical Illness</li><li>Cancer Coverage</li></ul></div><div></div><div><br>
Restrictions apply based on collective bargaining agreements, applicable state law and factors such as pay classification, job grade, location, and length of service.</div></div><div></div>
Posted Salary Range: USD $37.00 - USD $45.00 /Hr.</div>

Evergreen Nephrology

<div><p><b>Who We Are</b></p>
<p>
Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, holistic, and comprehensive approach to kidney care. We believe patients living with kidney disease deserve the best care. We are committed to improving patient outcomes and improving quality of life by delaying disease progression, shifting care to the home, and accelerating kidney transplants.</p>
<p>
We help nephrologists focus on the right patients at the right time across the full care spectrum. We do this by providing them with the best-in-class interdisciplinary clinical resources, analytical insight and tools, and services to patients. We listen to the needs of our patients, our employees, and our client partners, continually working to push beyond the status quo in which the care system manages patients today.</p>
<p><b>
Who You Are</b></p>
<p>
You are devoted, compassionate, and enjoy being on the front lines of healthcare, changing the lives of patients by supporting them and the team by focusing on customers. You're excited about being part of a team that is building a healthcare delivery model that ensures the highest possible quality of life and best outcomes for those in our care. You believe people living with kidney disease deserve the best person-centered, holistic, comprehensive care and want to influence the healthcare system to drive towards that. You thrive in innovative and evolving environments with high rates of change.</p>
<p><b>
Your Role</b></p>
<p>
The Evergreen Chronic Care Management (CCM) Medical Assistant (Care Coordinator) supports proactive care coordination services for patients with complex chronic conditions, including chronic kidney disease (CKD), hypertension, diabetes, cardiovascular disease, and related comorbidities. Working under Evergreen's clinical supervision, the Care Coordinator conducts patient outreach, creates, maintains, and reinforces established care plans, supports documentation compliance, and coordinates communication between patients, providers, and healthcare partners.</p>
<p>
This role is outreach-driven and operationally focused, requiring strong organization, patient communication skills, and the ability to manage a high-volume patient panel. Experience supporting nephrology or CKD patient populations is strongly preferred.</p>
<p>
The program uses SMS as the first-line channel for patient engagement, with phone outreach used when appropriate.</p>
<p>
While this position is <b>fully remote</b>, you must be able to work 8:00am &ndash; 5:00pm in the Pacific time zone.</p>
<p><b>
Role Responsibilities</b></p>
<p>
Some responsibilities may vary based on specific patient programs, but this role's primary duties include the following:</p>
<ul>
<li>Patient Enrollment &amp; Eligibility
<ul><li>Support CCM patient enrollment and onboarding activities.</li>
<li>Verify eligibility based on Evergreen and payer program guidelines.</li>
<li>Ensure patient consent documentation is completed prior to outreach.</li>
<li>Proactively maintain patient engagement regularly.</li>
<li>Identify inactive or non-engaged patients and escalate appropriately.</li>
</ul></li><li>Patient Outreach &amp; Engagement
<ul><li>Conduct text &amp; telephonic outreach to enrolled CCM patients weekly.</li>
<li>Achieve required engagement time standards aligned with Medicare CCM billing requirements.</li>
<li>Support achievement of required engagement time for billing compliance.</li>
<li>Reinforce provider-directed care plans during patient interactions.</li>
<li>Identify barriers to adherence including medication access, transportation, or social needs.</li>
</ul></li><li>Expected activities include:
<ul><li>High-volume outbound patient calling and texting.</li>
<li>Follow-up outreach attempts.</li>
</ul></li><li>Documentation &amp; Billing Compliance
<ul><li>Document patient interactions accurately within the CCM patient management platform and EHR systems.</li>
<li>Track engagement time consistent with Medicare CCM billing requirements.</li>
<li>Maintain audit-ready documentation standards.</li>
<li>Ensure HIPAA and PHI compliance.</li>
</ul></li><li>Patient Care Coordination &amp; Clinical Workflow
<ul><li>Facilitate patient access to their referring provider and clinical staff.</li>
<li>Support care transitions following hospitalizations or ED visits.</li>
<li>Coordinate referrals and follow-up appointments.</li>
<li>Escalate symptom concerns or medication issues to licensed clinical staff.</li>
</ul></li><li>Preferred experience includes:
<ul><li>Chronic kidney disease patient populations.</li>
<li>Dialysis patient coordination.</li>
<li>Medication adherence monitoring.</li>
<li>Kidney transplant or specialty referrals.</li>
</ul></li><li>Technology &amp; Communication
<ul><li>Utilize CCM platform and EHR systems daily.</li>
<li>Manage patient messaging workflows.</li>
<li>Collaborate with remote clinical and operational teams.</li>
</ul>
</li></ul><p><b>Required Qualifications</b></p>
<ul>
<li>Certified Medical Assistant</li>
<li>1&ndash;3 years healthcare experience</li>
<li>Chronic disease or nephrology experience is preferred.</li>
<li>Strong clinical assessment, communication, and documentation skills.</li>
<li>Comfortable working in two systems (EHR + CCM platform) simultaneously.</li>
<li>Ability to manage a structured, metric-driven workflow with reliability.</li>
<li>Intermediate skills with MS Office Suite of products including Outlook and Teams</li>
<li>Able to work effectively in a primarily remote environment:
<ul><li>Home internet must support a minimum download speed of 25 Mbps and upload speed of 10 Mbps. Cable, Fiber, or DSL connections hardwired to the internet device are recommended</li>
<li>Evergreen will provide remote employees with telephony applications and equipment to meet the business requirements for their role</li>
<li>Employees must work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information</li>
</ul>
</li></ul><p><b>Preferred Qualifications</b></p>
<ul>
<li>Experience in chronic disease management</li>
<li>Prior work in virtual care, remote nursing, or telehealth programs.</li>
<li>Familiarity with CCM regulatory requirements.</li>
<li>Strong patient education and motivational interviewing skills.</li>
</ul>
<p><b>Compensation</b></p>
<p>
The pay range for this role is <b>$45,000 to $52,000 </b>annually. Exact pay is determined based on experience, education, demand for the role, and other role-specific factors.</p>
<p>
This role is also eligible for a bonus.</p>
<p><b>
Benefits
</b></p><p>Evergreen Nephrology's total rewards program is designed to support you in and outside of work. You can expect:</p>
<ul>
<li>Paid time off starting at 4 weeks for full-time employees</li>
<li>12 paid holidays per year</li>
<li>Medical, dental, vision and life insurance, including an HSA with employer match</li>
<li>Reimbursement for continuing medical education for eligible roles</li>
<li>A 401(k) program where Evergreen matches up to 4% of contributions after six months of tenure</li>
<li>Paid parental leave</li>
<li>A robust training and development program that starts with onboarding and continues throughout your career with Evergreen Nephrology</li></ul><br>
<p></p>
<p>
Evergreen Nephrology is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any other protected category under local, state or federal laws.</p><br>
<p></p>
<p>
If you are an applicant with a disability who requires reasonable accommodation for any part of the hiring process, please contact us for assistance at recruiting@evergreennephrology.com.</p></div>

Remote Medical Assistant - Pacific Time

DYSLEXIA TUTORING PROGRAM

<p><b>Job Description: Scholar Outcomes &amp; Impact Coordinator (SOIC)</b></p><p><b>Reports To:</b> Associate Director of Outcomes &amp; Impact</p><p><b>Status:</b> Full-Time, Exempt</p><p><b>I. Role Mission</b></p><p>The Scholar Outcomes &amp; Impact Coordinator (SOIC) is the operational engine behind the <b>&quot;Path to 500.&quot;</b> This role manages the Scholar intake lifecycle, clinical logistics, and Scholar-facing community events to ensure students move through the pipeline efficiently. The SOIC acts as the primary coordinator between families, the clinical team, and organizational partners to maintain a seamless &quot;Screening to Match&quot; experience.</p><p><b>II. Compensation &amp; Salary Progression</b></p><p>The SOIC role features a structured salary band starting at <b>Step 0 ($48,000)</b>. The salary increases by <b>3% annually</b> on the promotion anniversary.</p><ul><li><b>Clinical Triage:</b> Review incoming Scholar files for existing documentation. If a Scholar has a completed assessment from the last 18 months or an official diagnosis of dyslexia, fast-track the file for immediate matching.</li><li><b>Assessment Coordination:</b> For Scholars requiring new evaluations, notify the Associate Director (ADOI) of the specific need (e.g., <b>Woodcock-Johnson IV, GORT-V, CTOPP, or KBIT</b>). The SOIC does not administer assessments but manages the logistics of the request.</li><li><b>The Match Engine:</b> Execute the strategic matching of certified Tutors with active Scholars by analyzing available clinical data and tutor availability.</li><li><b>Zero-Waitlist Management:</b> Proactively manage the intake pipeline to ensure the waitlist remains at zero and new applicants reach &quot;Match&quot; status within 5 business days of approval.</li><li><b>Two-Generation Enrollment:</b> Support the ongoing development of the <b>Caroline Center Pipeline</b> and other community partnerships to ensure vocational-support slots are 100% fulfilled.</li></ul><p><b>2. Data Oversight &amp; Management (25%)</b></p><ul><li><b>Data Fidelity:</b> Act as the primary administrator for Scholar data in <b>Practice Portals</b> and <b>Riverside Insights</b>, ensuring all records are up to date.</li><li><b>Progress Monitoring Audit:</b> Review weekly 1-minute assessment data (TLS, TNW, CBM) entered by tutors to ensure compliance with the DTP progress monitoring standards.</li><li><b>Trigger Reports:</b> Notify the ADOI immediately when data flags (no growth for one 4-week cycle) so an instructional plan can be created.</li></ul><p><b>3. Scholar Events &amp; Personnel Supervision (20%)</b></p><ul><li><b>Lead Scholar Events:</b> Serve as the primary lead for all Scholar-facing events, including family workshops, &quot;Path to 500&quot; community rallies, and Scholar recognition ceremonies.</li><li><b>Intern Supervision:</b> Directly supervise and mentor one Summer Intern, providing guidance on non-profit operations and Scholar support logistics.</li><li><b>Partner Relations:</b> Manage ongoing logistics for the <b>MSU Literacy Brigade</b> and other Baltimore City partners (JHU, MSU) to maintain MOU fidelity.</li></ul><p><b>4. Impact Storytelling &amp; Grant Support (10%)</b></p><ul><li><b>Success Curation:</b> Identify high-growth Scholars for the <b>October Gala</b> testimonials based on monitored progress data.</li><li><b>Grant Data Provision:</b> Supply raw Scholar data sets to the ADOI to support clinical growth grant applications.</li></ul><p><b>IV. Success Metrics (KPIs)</b></p><ul><li><b>Clinical Triage Accuracy:</b> 100% accuracy in identifying Scholars with existing valid assessments (18-month window) to prevent redundant testing.</li><li><b>Match Velocity:</b> Maintain an average of 5 business days from clinical approval to active Tutor pairing.</li><li><b>Event Excellence:</b> High family engagement and attendance rates at led Scholar-facing events.</li><li><b>Data Integrity:</b> Maintain 98% accuracy in Practice Portals and ensure 100% of &quot;Data Flags&quot; are reported to the ADOI within 24 hours.</li></ul><p><b>V. Employment Requirements</b></p><ul><li><b>Educational Background:</b> Bachelor&rsquo;s degree in Education, Social Work, or a related field.</li><li><b>Administrative Proficiency:</b> Exceptional organizational skills and mastery of data management platforms.</li><li><b>Clearance:</b> Successful completion of a comprehensive background check.</li></ul><p>Pay: From $48,000.00 per year</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Health savings account</li><li>Paid time off</li><li>Professional development assistance</li><li>Vision insurance</li></ul><p>People with a criminal record are encouraged to apply</p><p>Work Location: Hybrid remote in Baltimore, MD 21211</p>

Scholar Outcomes & Impact Coordinator

Gentiva

<div>Overview:
<div><b>
Deliver Compassion. Elevate Care. Empower Lives.</b></div><div></div><div><br>
We are seeking a compassionate and skilled Palliative Care Nurse Practitioner to join our interdisciplinary team. In this role, you will provide advanced palliative care to patients in their homes, helping them achieve the highest quality of life possible while managing complex medical needs. You will work autonomously in collaboration with the Palliative Medical Director, delivering exceptional care and guiding patients and families through every stage of treatment.</div><div></div><div><b><br>
Responsibilities:</b></div><ul><li><div>
Collaborate with the Palliative Medical Director and care team to deliver comprehensive, patient-centered palliative care.</div></li><li><div>
Perform in-depth patient assessments, including physical, emotional, and psychosocial evaluations.</div></li><li><div>
Develop and implement individualized care plans in partnership with patients and families.</div></li><li><div>
Manage and adjust treatment plans based on patient needs and progress.</div></li><li><div>
Prescribe medications (including controlled substances) and order diagnostic tests as permitted by state law.</div></li><li><div>
Maintain timely, accurate clinical documentation in compliance with professional standards.</div></li><li><div>
Communicate effectively with physicians, caregivers, and other healthcare professionals.</div></li><li><div>
Participate in evening/weekend call rotation as needed.</div></li><li><div>
Facilitate referrals for additional care services when appropriate.</div></li></ul>
About You:
<div><b>
Specialized Knowledge/Skills:</b></div><ul><li><div>
Excellent leadership, interpersonal, written, and verbal communication skills.</div></li><li><div>
Strong independent decision-making abilities and self-motivation.</div></li><li><div>
Understanding of palliative medicine principles, home health, hospice care eligibility, and Medicare/Medicaid regulations.</div></li><li><div>
Familiarity with the interdisciplinary care process.</div></li><li><div>
Meets mandatory continuing education requirements for Gentiva and licensing boards.</div></li><li><div>
Proficient in point-of-care software and technology.</div></li></ul><div><b>
Education/Experience:</b></div><ul><li><div>
Master of Science in Nursing from an accredited school of nursing (or equivalent per state law).</div></li><li><div>
Minimum two years&rsquo; Nurse Practitioner experience.</div></li><li><div>
Specialty in Family or Adult Medicine preferred.</div></li><li><div>
Experience with Part B billing.</div></li><li><div>
Ability to work autonomously in an advanced practice role.</div></li></ul><div><b>
Licenses/Certifications/Agreements:</b></div><ul><li><div>
Current RN license and Nurse Practitioner certification/license as required by state law.</div></li><li><div>
Collaborative agreement with supervising physician (or willingness to establish).</div></li><li><div>
Part B Provider certification.</div></li><li><div>
Federal DEA license and state DEA license (if required).</div></li><li><div>
ACHPN certification in Hospice and Palliative Care preferred.</div></li><li><div>
Valid driver&rsquo;s license and current automobile insurance.</div></li></ul>
We Offer:
<div>
Compensation may vary within the salary range provided based on several factors including but not limited to a candidate&rsquo;s location, experience, education, skills, licensure, certifications and department equity. Gentiva provides associates with a comprehensive benefits and total rewards package, of which base pay is just one piece.</div><div></div><div><br>
Salary Range &ndash; $106,540 to $133,170</div><div></div><div><br>
Full Time Employee Benefits:</div><ul><li>
Medical, Dental, Vision</li><li>
Wellness Program and Resources</li><li>
401k match</li><li>
PTO</li><li>
FMLA, ADA and other federal and state required leaves</li><li>
Short/Long Term Disability</li><li>
HSA Contribution</li><li>
Mileage or Fleet Car Program</li><li>
Cell Phone Reimbursement (for eligible roles)</li><li>
Short Term Incentive (for eligible roles)</li><li>
Tuition Reimbursement</li></ul><div></div><div><b><br>
Benefits for All Associates (Full-Time, Part-Time &amp; Per Diem):</b></div><ul><li>
Competitive Pay</li><li>
401(k) with Company Match</li><li>
Career Advancement Opportunities</li><li>
National &amp; Local Recognition Programs</li><li>
Teammate Assistance Fund</li></ul><div></div><div><b><br>
Additional Full-Time Benefits:</b></div><ul><li>
Medical, Dental, Vision Insurance</li><li>
Mileage Reimbursement or Fleet Vehicle Program</li><li>
Generous Paid Time Off + 7 Paid Holidays</li><li>
Wellness Programs (Telemedicine, Diabetes Management, Joint &amp; Spine Concierge Care)</li><li>
Education Support &amp; Tuition Assistance (ASN to BSN, BSN to MSN)</li><li>
Free Continuing Education Units (CEUs)</li><li>
Company-paid Life &amp; Long-Term Disability Insurance</li><li>
Voluntary Benefits (Pet, Critical Illness, Accident, LTC)</li></ul><div></div><div><b><br>
Apply now to be part of a team that values expertise, compassion, and excellence in care.
</b></div>Legalese:
<ul><li>This is a safety-sensitive position</li><li>
Employee must meet minimum requirements to be eligible for benefits</li><li>
Where applicable, employee must meet state specific requirements</li><li>
We are proud to be an EEO employer</li><li>
We maintain a drug-free workplace</li></ul>
Location: Empatia Our Company:<p></p><div><br>
At Empatia, part of Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.</div><div></div><div><br>
Our place is by the side of those who need us &ndash; from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.</div><div></div><div><br>
Our nationwide reach is powered by a family of trusted brands that include:</div><ul><li><b>
Hospice care:</b> Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon</li><li><b>
Palliative care:</b> Empatia Palliative Care, Emerald Coast Palliative Care</li><li><b>
Home health care:</b> Heartland Home Health</li><li><b>
Advanced illness management:</b> Illumia Health</li></ul><div></div><div><br>
With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized &ndash; and kindness is celebrated.</div></div>

Nurse Practitioner Palliative Care

Excellent Healthcare & PRP Services Inc.

<p><b>Job Summary</b><br/>We are seeking a dedicated and organized Customer Care Coordinator to join our team. In this role, you will serve as the primary point of contact for clients, ensuring exceptional service and support within a medical or dental office environment. Your ability to communicate effectively and manage administrative tasks will be essential in providing a seamless experience for our patients.</p><p><b>Responsibilities</b></p><ul><li>Title: Client Care Coordinator / Support</li></ul><p>Department: Administrative</p><p>Work Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m., Occasional weekends and holidays. </p><p>Duties &amp; Responsibilities</p><ul><li>Assist clients with scheduling an admission or first appointment date at the program or facility where they are referred.</li><li>Collect and review referral information upon receipt from the referral source and consult with others as needed to support coordination of services and scheduling of client interviews.</li><li>Work collaboratively with client&rsquo;s funding sources to obtain initial authorizations for reimbursement for intervention and recovery support services.</li><li>If client does not keep assessment appointment, follow up by phone, mail or email and offer to reschedule the appointment.</li><li>Ensure the maintenance of documentation and statistics as required by the agency and funding sources.</li><li>Complete paperwork requirements and maintain quality, up-to-date clinical records, including Outcomes Survey information and information for invoicing; enter necessary information into EHPS. electronic medical records (EMR) system.</li><li>Participate in all assigned meetings, staff development, and training as required.</li><li>Remain in compliance with internal and external policies, procedures, regulations, and standards, including all EHPS&rsquo;s policies and procedures and Quality Assurance Plan,</li></ul><p>DDAP requirements, State Licensing standards, County Monitoring requirements, and managed care regulations.</p><ul><li>Collect information from collateral resources to aid in determining diagnosis and need for treatment.</li><li>Model and support health and wellness activities and healthy coping skills for clients.</li><li>Transcribe medical dictation, with absolute accuracy, to provide a permanent record of patient care.</li><li>Demonstrate an understanding of the medicolegal implications and responsibilities related to the transcription of patient records to protect the patient and the business/ institution.</li><li>Operate effectively, skillfully and efficiently designated word processing, dictation and transcription.</li></ul><p> Other responsibilities <br/>There are a number of standard duties and responsibilities that all employees, irrespective of their role and level of seniority with the EHPS, are expected to be familiar with and adhere to:</p><ul><li>Comply at all times with the requirements of health and safety regulations to ensure their own wellbeing and that of their colleagues.</li><li>Promote and comply with EHPS  policies on diversity and equality both in the delivery of services and treatment of others.</li><li>Ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity in according with the provision of the HIPPA regulations and all related rules and regulations.</li><li>Comply with the EHPS  protocols on the appropriate use of telephone, email and internet facilities.</li><li>Comply with the principles of risk management in relation to individual and corporate responsibilities.</li><li>Comply with EHPS  policies on diversity and equality both in the delivery of services and treatment of others.</li><li>Manages time appropriately and prioritizes workload to ensure completion.</li><li>Performs other related duties as assigned.</li></ul><p>Competencies</p><ul><li>A self-starter who is able to work with minimum supervision.</li><li>Listens attentively.</li><li>Accurate proofreading skills.</li><li>Computer skills.</li><li>Writing Skills.</li><li>Manages and organizes information.</li><li>High motivated and flexible.</li><li>Client centered and organized approach to client care.</li></ul><ul><li>A good team player a confident person.</li><li>Demonstrate a high level of integrity, patience, compassion, care and professionalism in dealing with pressured, unpredictable and sensitive situations in relation to client care.</li></ul><p>Job Requirement</p><p>Education: Minimum of a Associate Degree in Social Work, psychology and mental health counseling or a related field from an accredited college or university.</p><p>Experience: At least one year of experience in mental health setting preferred. Must understand the accurate proofreading of medical records and understand Time must be set aside to accomplish work correctly.</p><p>Additional Eligibility Qualifications</p><ul><li>Excellent people skills, with an ability to partner with a dynamic leadership team.</li><li>Possess personal qualities of integrity, credibility, and commitment to the corporate mission.</li></ul><p>Job Types: Full-time, Part-time</p><p>Pay: $18.00 - $20.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Paid time off</li></ul><p>Ability to Commute:</p><ul><li>Baltimore, MD 21215 (Required)</li></ul><p>Ability to Relocate:</p><ul><li>Baltimore, MD 21215: Relocate before starting work (Required)</li></ul><p>Work Location: In person</p>

Client Care Coordinator

Scene Health

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 <strong>
  About Scene Health
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 </strong>
 Scene is reimagining medication adherence with our 360&deg; model of care, bringing the gold standard of Directly Observed Therapy into the digital age. Through personalized video coaching, engaging education, and motivational support, we connect healthcare professionals, patients, and their families to solve the $500B problem of medication nonadherence.
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 Through our mobile app, patients connect with pharmacists, nurses, and health coaches through quick daily video check-ins, anytime, anywhere. We make medication management engaging and supportive while helping patients overcome challenges and barriers related to social determinants of health.
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 We&rsquo;re looking for an RN who brings energy, warmth, and authenticity to every patient interaction&mdash;especially on video. In this role, you&rsquo;ll connect with patients through daily video check-ins, offering encouragement, education, and accountability that helps them stay on track with their medications.
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  The Ideal Candidate
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 </strong>
 <ul>
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   Is naturally engaging and comfortable speaking on camera
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   Enjoys building rapport quickly through virtual, asynchronous interactions
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   Can motivate and encourage patients in short, meaningful video touchpoints
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   Is passionate about making healthcare more personal, accessible, and supportive
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  </li>
 </ul>
 <strong>
  Job Overview
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 </strong>
 As a Clinical Adherence Nurse (RN), you will play a key role in enrolling, engaging, and supporting patients in a high-impact medication adherence program designed to improve health outcomes. This innovative role uses asynchronous video communication and digital engagement to build meaningful patient relationships and deliver personalized clinical support.
 <br/>
 <br/>
 Through daily video check-ins, you will connect with patients, offering encouragement, education, and accountability that helps them stay on track with their medications and care plans. Using your clinical expertise and motivational communication skills, you will guide patients through challenges, celebrate progress, and help them build sustainable health habits.
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 In this role, you will help patients overcome barriers related to social determinants of health, provide tailored education, and monitor medication-taking behavior through video-based interactions. By building trust through engaging video communication, you will inspire patients to actively participate in their care and empower them to take greater control of their health.
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  Key Responsibilities
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 </strong>
 <ul>
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   Conduct patient outreach and engagement through video messaging, video consultations, phone calls, and text-based communication, educating and enrolling patients into the adherence program
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   Utilize video-based communication as a primary engagement tool to deliver personalized education, coaching, and adherence support
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   Provide compassionate and motivational coaching, case management, and health education services to encourage medication adherence and lifestyle changes
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   Conduct video-based medication reconciliation consultations, ensuring patients understand their medications, dosing schedules, and proper administration techniques
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   Review asynchronous video submissions of patients taking medication, ensuring correct administration, monitoring adherence, and assess for side effects or concerns
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   Create short-form educational and motivational videos to send to patients for personalized engagement and population-level health education
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   Assess patient needs, including medical, behavioral, and social challenges, and escalate cases as necessary
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   Provide guidance on medication administration, inhaler technique, chronic disease management, and medication safety through live and asynchronous video coaching
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   Act as a clinical escalation point for non-clinical team members to send patient cases that need a higher level of clinical review and intervention
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   Assist patients with technical troubleshooting related to the company&rsquo;s mobile application and adherence platform
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   Maintain accurate and detailed documentation of all interactions, ensuring compliance with company and regulatory guidelines
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   Engage with provider offices, health plan services, and pharmacies on behalf of the patient, as needed, to overcome barriers
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   Provide referrals to healthcare providers and community resources when needed, including direct outreach to provider offices and/or warm transfers to service providers
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   Utilize motivational interviewing techniques within video and digital engagement to engage patients in long-term adherence strategies
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   Offer guidance on inhaler techniques, chronic disease management, and medication safety
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   Contribute to program improvement by providing insights from patient interactions, particularly regarding video engagement, digital adherence monitoring, and patient education strategies
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   Partner with cross-functional teams to develop and refine video-based patient engagement content, clinical protocols, and educational materials
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  </li>
 </ul>
 <strong>
  Required Qualifications
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  <br/>
 </strong>
 <ul>
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   Registered Nurse (RN) license in good standing with at least 5 years of nursing experience
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   5 years of related experience in patient engagement, health education, or care coordination
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   Strong background in chronic disease management, medication adherence, and patient coaching
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   Excellent oral and written communication skills with a warm, empathetic approach
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   Ability to work in a fast-paced, patient-focused environment
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   Proficiency in electronic health records (EHR), mobile applications, and digital health platforms.
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   Comfortable engaging patients via phone, video, and chat throughout the workday
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   Experience assessing social determinants of health and connecting patients with resources
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   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
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  <br/>
 </strong>
 <ul>
  <li>
   Experience in video communication, telehealth, community health work, or digital health settings
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  <li>
   Certification in health coaching (e.g., Certified Health Coach, Integrative Health Coach, etc.) or willingness to obtain certification within a specified timeframe
  </li>
  <li>
   Knowledge of Directly Observed Therapy (DOT) models
  </li>
  <li>
   Bilingual in Spanish
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   Experience working with Medicaid and Medicare Dual Eligible (D-SNP) populations
  </li>
  <li>
   Familiarity with Salesforce or other CRM platforms
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  </li>
 </ul>
 <strong>
  Benefits &amp; Perks
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  <br/>
 </strong>
 <ul>
  <li>
   Competitive salary
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   Paid vacation, paid sick leave, plus paid holidays
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   Health, dental, vision, short-term disability
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  <li>
   401K retirement savings plan
  </li>
  <li>
   Work remotely while making a tangible impact on patients&rsquo; lives
  </li>
  <li>
   Be part of an innovative healthcare solution addressing a $500B medication adherence challenge
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  <li>
   Collaborate with passionate professionals across healthcare, technology, and public health sectors
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   Professional development and growth opportunities within a rapidly scaling company
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   <br/>
  </li>
 </ul>
 The biggest perk is that you will be working on a game-changing solution in healthcare with people who are talented, motivated, and passionate. Scene has impacted thousands of lives to date, but you will be integral in scaling that impact.
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 If you are a compassionate, tech-savvy nurse with a passion for patient engagement and medication adherence, we want to hear from you! Apply today to join us in transforming healthcare and empowering patients toward better health outcomes.
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 <br/>
 <strong>
  Available Shifts Include
  <br/>
  <br/>
 </strong>
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  Tuesday-Saturday (12-8pm, 1-9pm, 2-10pm, 3-11pm EST)
 </li>
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  Sunday-Thurdsay (12-8pm, 1-9pm, 2-10pm, 3-11pm EST)
 </li>
 Candidate MUST have availability to work evenings and weekends.
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  We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time.
  <br/>
  <br/>
 </li>
 <strong>
  The Pay Range For This Role Is
  <br/>
  <br/>
 </strong>
 70,000 - 80,000 USD per year(Remote (Baltimore, Maryland, US))
</div>


Clinical Adherence Nurse (Registered Nurse) - Full Time

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