children's services specialist Jobs in San Francisco United States

children's services specialist

client delivery analyst Jobs in San Francisco United States

client delivery analyst

it support specialist i/ii Jobs in San Francisco United States

it support specialist i/ii

medical support assistant Jobs in San Francisco United States

medical support assistant

practice support specialist Jobs in San Francisco United States

practice support specialist

clinical support specialist tier 1

Phil, Inc.

<div><p><b>Company Overview</b></p><p>
Founded in 2015, PHIL is a Series D health-tech startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions. This is a complex, archaic industry, and we've set out to change that.</p><p>
PHIL's B2B2C platform provides an end-to-end prescription management and delivery service. Our robust platform connects patients, prescribers, pharmacies, and manufacturers, enabling easy and affordable access to medicine.</p><p>
Through its digital stakeholder experiences, patient access services, market access solutions, and distribution models, pharma manufacturers can deliver affordable and timely therapy access to patients, resulting in more patients staying on their treatment plans longer. Consequently, pharma manufacturers are enabled for more innovation.</p><p>
The team at PHIL is a group of like-minded individuals from varying backgrounds, passionate about creating a new and innovative healthcare platform that is focused on patient experience and overall human wellbeing. Ready to join our team of mission-driven, analytical, and passionate people? Keep reading!</p><p><b>
Position Overview</b></p><p>
At <b>PHIL</b>, our Clinical Support Associates serve as the first line of contact for provider offices, partner pharmacies, and payers&mdash;helping ensure patients receive timely, accurate support throughout the prescription process. This entry-level role operates in a high-volume, fast-paced pharmacy call center environment, where associates manage approximately 40&ndash;60 inquiries per day.</p><p>
In this fully remote position, you will handle inbound calls, conduct outbound outreach to healthcare companies, insurance providers, and partner pharmacies, and provide real-time status updates to healthcare providers via phone and email. Responsibilities include supporting prescription processing workflows, assisting with prior authorizations, processing orders, and maintaining clear communication across stakeholders.</p><p>
You&rsquo;ll receive structured training, hands-on team support, and clear development pathways to build foundational knowledge in pharmacy operations and benefits coordination&mdash;growing into more complex responsibilities over time. Additionally, the team has opportunities to pilot new outreach initiatives as business needs evolve, offering exposure to process improvement and cross-functional collaboration.</p><p></p><p><b>
Responsibilities</b></p><ul><li><p>
Respond to inbound inquiries from providers, medical office staff, and payers by phone, email, and internal messaging</p></li><li><p>
Support providers with real-time order status updates, prescription processing steps, and plan-specific requirements</p></li><li><p>
Triage escalations and resolve urgent or complex order-level issues efficiently</p></li><li><p>
Clearly communicate program requirements, expected copays, and processing timelines</p></li><li><p>
Coordinate with internal partners and external pharmacy networks to remove order bottlenecks</p></li><li><p>
Guide provider teams through billing issues, prior authorizations, tier exceptions, and appeals</p></li><li><p>
Use professionalism, de-escalation and active listening skills to manage provider frustrations and keep communication productive</p></li><li><p>
Log updates across internal systems accurately and on time</p></li><li><p>
Identify common workflow issues and share insights to improve team processes</p></li><li><p>
Superb written documentation of services provided in all cross-functional systems</p></li></ul><p></p><p><b>
Required Qualifications</b></p><ul><li><p>
Active Board of Pharmacy license in the State of Residency.
</p></li><li><p>Active Pharmacy Technician Certification Board (PTCB) certification</p></li><li><p>
Minimum 2 years of pharmacy technician experience and use of proprietary software to process prescriptions</p></li><li><p>
Strong understanding of pharmacy claims processes and coverage workflows</p></li><li><p>
Skilled in managing multiple digital platforms and navigating cross-system tasks</p></li><li><p>
Clear and professional verbal and written communication skills</p></li><li><p>
Ability to provide excellent customer service via inbound communication (calls and emails)</p></li><li><p>
Willingness and ability to learn operational workflows to quickly determine root cause</p></li><li><p>
Collaborative mindset with willingness to take guidance and feedback</p></li></ul><p></p><p><b>
Benefits:</b></p><ul><li><p>
Ground floor opportunity with one of the fastest-growing startups in health-tech</p></li><li><p>
Competitive compensation (commensurate with experience)</p></li><li><p>
Full benefits (medical, dental, vision)</p></li><li><p>
401(k)</p></li></ul></div>

Clinical Support Specialist Tier 1

IQVIA

<div><div><div>San Francisco, United States of America | Full time | Home-based | R1530571</div><div><div><b>
Job available in additional locations</b></div></div></div><p></p><div><div><br>
As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product&rsquo;s value to payers, physicians and patients. A significant part of our business is acting as the company&rsquo;s sales force to physicians or providing nurses to educate patients or prescribers. With the right experience, you can help deliver medical breakthroughs in the real world.</div><div>
IQVIA has the world&rsquo;s largest Commercial Sales &amp; Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for field/inside sales, medical device support, clinical support, and medical affairs our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs.</div><div>
We are excited to announce that in partnership with our client, LENZ Therapeutics, we are currently looking for Pharmaceutical<b> Inside Sales Representative/Clinical Specialist </b>to join our team. In this position, you will discuss clinical information with Eye Care Physician (ECP) in the presbyopia space. The <b>Inside Sales Representative/Clinical Specialist </b>is primarily responsible for calling optometry and ophthalmology offices to discuss the presbyopia disease state and related clinical information with the Eye Care Physician. This role will be accountable for multiple productivity metrics and overachieving on key objectives. This is accomplished by establishing mutually beneficial business relationships with targeted eye care physicians in the presbyopia market. The Inside Clinical Call Specialist is also responsible for coordinating strategies with appropriate teammates to maximize productivity metrics and goals in the assigned territory.</div><div><b>
RESPONSIBILITIES</b></div><div>
Successful candidates will demonstrate ability in these areas; Specific responsibilities and tasks may extend beyond the below; however, these are descriptive of the role</div><ul><li>
Initiate outbound calls to Optometrists and Ophthalmologists to deliver effective discussions about presbyopia and related clinical information.</li><li>
Deliver key insights/clinical information to physician offices by liaising with receptionists, office-managers and other office staff to get to the Eye Care Physician.</li><li>
Over-Achieve on key productivity, development, and learning objectives.</li><li>
Engage targeted ECP and office staff with clinical information and services provided in compliance with LENZ Therapeutics&rsquo; policies.</li><li>
Ensure all calls/activities are entered into CRM system at time of discussion.</li><li>
Receive inbound calls if needed during operating hours.</li><li>
Continuous self-learning of the presbyopia market including new developments and updates.</li></ul><div><b>
Qualifications:</b></div><ul><li>
Four-year College Degree - Preferred</li><li>
Eye Care Experience &ndash; Strongly Preferred</li><li>
Minimum 1 to 3 years inside team experience, B2B territory management/account management experience, field team experience - Preferred</li><li>
Inside Pharmaceutical, Device, or MedTech team experience - Preferred</li><li>
Ability to understand and convey accurate complex information to Optometrists and Ophthalmologists, in an educated, articulate, and professional manner</li><li>
Experience developing and maintaining customer relationships</li><li>
Experience maintaining accurate records of all call activities</li><li>
Proven ability to consistently meet/exceed defined territory goals</li><li>
Ability to accept and quickly apply coaching and feedback to improve individual performance and customer experience</li><li>
High work ethic, reliable and punctual in reporting for scheduled work</li><li>
Plan and organize Territory to meet required call targets</li><li>
Make presentations (Details)</li><li>
Keep current with industry knowledge</li><li>
Advance listening, problem-solving and decision-making skills</li><li>
Excellent verbal and written communication skills</li><li>
Ability to effectively manage multiple tasks across multiple systems</li><li>
Ability to be flexible as needed to meet the fluctuating business needs</li><li>
Private, quiet, dedicated workspace required</li><li>
Maintain and update current and prospective target Healthcare professional profiles</li><li>
Maintain a professional image for Client</li><li>
Participate in all required training and team meetings</li><li>
Make complete, accurate and timely submission of all time-keeping, Details, call activity, within the approved CRM</li><li>
Compliance with the Approved Program, and proper use of Approved Materials and Program Budgets</li><li>
Participate or coordinate virtual and live lunch &amp; learns, dinner programs, weekend events, as appropriate</li><li>
Have appropriate interaction with co-program partners or counterparts</li><li>
Ability to collaborate</li><li>
Experience with Salesforce, Veeva preferred</li><li>
Demonstrated ability to manage and develop an assigned territory with minimal supervision</li></ul><div>
#LI-CES</div><div>
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com</div><div>
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe</div><div>
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.</div>
The potential base pay range for this role is $30.00-$32.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.</div></div><div></div>

Inside Sales Representative - 2974556

Clarity Pediatrics

<div>
 <strong>
  About Clarity Pediatrics
  <br/>
  <br/>
 </strong>
 Clarity Pediatrics is building a new, virtual, evidence-based model for pediatric chronic care,
 <br/>
 <br/>
 beginning with ADHD. Our mission is to expand into additional chronic conditions&mdash;including
 <br/>
 <br/>
 asthma, allergies, and obesity&mdash;and deliver affordable, science-backed care to the 1 in 3
 <br/>
 <br/>
 children living with chronic conditions.
 <br/>
 <br/>
 <strong>
  Position Summary
  <br/>
  <br/>
 </strong>
 The Nurse Care Coordinator (RN) is an integral member of Clarity Pediatrics' interdisciplinary
 <br/>
 <br/>
 care team, collaborating with physicians, advanced practice providers, psychologists, and
 <br/>
 <br/>
 therapists. Under the direction of clinical leadership, the Nurse Care Coordinator ensures
 <br/>
 <br/>
 seamless care delivery for children with chronic conditions by coordinating clinical
 <br/>
 <br/>
 appointments, providing patient and family education, managing medication authorizations, and serving as a primary point of contact between families, providers, and pharmacies.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 Care Coordination &amp; Scheduling
 <br/>
 <br/>
 <ul>
  <li>
   Coordinate, schedule, and reschedule clinical appointments across the care team
  </li>
  <li>
   Manage referrals to specialist and external clinical services
  </li>
  <li>
   Proactively follow up with families to reduce gaps in care and no-show rates
  </li>
  <li>
   Support care transitions and continuity across the interdisciplinary team
   <br/>
   <br/>
  </li>
 </ul>
 Patient &amp; Family Education
 <br/>
 <br/>
 <ul>
  <li>
   Provide evidence-based education to families regarding chronic condition management
  </li>
  <li>
   Explain medication regimens, treatment plans, and care goals in accessible language
  </li>
  <li>
   Respond to patient and family inquiries via messaging and phone in a timely manner
  </li>
  <li>
   Support health literacy and empower families to engage actively in their child's care
   <br/>
   <br/>
  </li>
 </ul>
 Medication Management &amp; Pharmacy Coordination
 <br/>
 <br/>
 <ul>
  <li>
   Initiate and manage medication prior authorization requests with insurance payers
  </li>
  <li>
   Communicate with pharmacies to resolve dispensing issues and coordinate refills
  </li>
  <li>
   Track authorization status and escalate delays to the appropriate clinical team member
  </li>
  <li>
   Maintain accurate medication records and document all pharmacy communications
   <br/>
   <br/>
  </li>
 </ul>
 Documentation &amp; Team Collaboration
 <br/>
 <br/>
 <ul>
  <li>
   Document clinical interactions accurately and in a timely manner across multiple EHR
   <br/>
   <br/>
  </li>
 </ul>
 and care management platforms
 <br/>
 <br/>
 <ul>
  <li>
   Participate in interdisciplinary case conferences, team huddles, and quality improvement
   <br/>
   <br/>
  </li>
 </ul>
 meetings
 <br/>
 <br/>
 <ul>
  <li>
   Report patient progress and care gaps to clinical supervisors
  </li>
  <li>
   Identify workflow inefficiencies and contribute to process improvement solutions
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 Required:
 <br/>
 <br/>
 <ul>
  <li>
   Active Registered Nurse (RN) license in good standing (Associate's, Bachelor's, or
   <br/>
   <br/>
  </li>
 </ul>
 Master's degree in Nursing accepted)
 <br/>
 <br/>
 <ul>
  <li>
   Demonstrated proficiency with multiple technology platforms and electronic health record
   <br/>
   <br/>
  </li>
 </ul>
 (EHR) systems
 <br/>
 <br/>
 <ul>
  <li>
   Strong organizational, communication, and interpersonal skills
  </li>
  <li>
   Ability to manage competing priorities and work collaboratively in a remote, virtual
   <br/>
   <br/>
  </li>
 </ul>
 environment
 <br/>
 <br/>
 <ul>
  <li>
   Comfort working with diverse, medically and socially complex pediatric populations
  </li>
  <li>
   Reliable internet connection and a dedicated workspace suitable for remote work
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bilingual English/Spanish
  </li>
  <li>
   Experience in pediatric, chronic care, or care coordination settings
  </li>
  <li>
   Familiarity with prior authorization processes and payer requirements
  </li>
  <li>
   Experience working in underserved or urban environments
  </li>
  <li>
   Familiarity with San Francisco Bay Area community resources
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Logistics
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Part-time, contract position (20 hours per week to start)
  </li>
  <li>
   Flexible scheduling &mdash; hours may vary based on patient and team needs
  </li>
  <li>
   Initial 3-month contract with potential for extension
  </li>
  <li>
   $40-50/hour
  </li>
  <li>
   Fully remote
  </li>
  <li>
   No weekend or on-call responsibilities
   <br/>
   <br/>
  </li>
 </ul>
</div>


Nurse Care Coordinator

Samuel Merritt University

<div><div>Description:<br>
</div><div>
Job Description Summary:<br>
</div>
The HSSC Clinical Skills Lab Coordinator (part time) reports to the HSSC Clinical Skills Lab Manager. This position&rsquo;s primary role is to support Clinical Skills, Health Assessment, and Physical Diagnosis labs scheduled in the HSSC. As the Lab Skills Coordinator, the appointee works closely with SMU&rsquo;s academic program faculty and the HSSC faculty/staff to ensure that the facility has the necessary equipment, supplies and environment necessary to provide optimal learning experiences for all HSSC customers.<div><br>
Duties and Responsibilities:</div><div>
DUTIES AND RESPONSIBILITIES</div><div></div><div>
Clinical Skills Lab Coordinator Responsibilities (90%)</div><ul><li>
Monitor the daily HSSC calendars and assist in the set-up and cleanup of equipment and supplies to accommodate the needs of the scheduled educational Clinical Skills Lab, Health Assessment Lab or Physical Diagnosis Lab sessions</li><li>
Assist faculty and students with the operations of skills equipment, e.g., task trainers, manikins, IV pumps, etc.</li><li>
Complete routine maintenance checks of equipment; complete minor repairs as appropriate for the situation</li><li>
Organize supplies and maintain the supply inventory in an orderly and accurate manner, utilizing the current HSSC electronic inventory system</li><li>
Complete routine cleaning of equipment.</li><li>
Collaborate with the CSL Lab Manager and Practice Skills Nurse to provide necessary supplies and equipment for open lab hours for nursing students</li><li>
Maintain a safe environment, conducive to optimal learning: clean, orderly, functional and equipped with supplies</li><li>
Identify and perform basic troubleshooting for equipment malfunctions as required and/or directed by manufacturers, enforcing proper usage and operation by faculty and staff</li><li>
Attend HSSC staff meetings.</li><li>
Perform other duties as required.</li></ul><div></div><div>
Cross coverage for simulation support (10%)</div><ul><li>
Provide additional support for simulation set-ups and turnovers as needed</li><li>
Become proficient in running basic simulation equipment and software (e.g. recording in EMS, Laerdal high fidelity manikins)</li><li>
Assist with simulations as needed for cross-coverage during Simulation Operations Specialist absences</li></ul><div></div><div>
MINIMUM QUALIFICATIONS</div><ul><li>
2+ years of experience with the latest version of Microsoft productivity tools such as Word and Excel</li><li>
1+ years of effective navigation of the Internet as a resource and research tool</li><li>
Demonstrated commitment to service excellence</li><li>
Demonstrated administrative, organizational &amp; prioritizing skills</li><li>
Demonstrated good judgment and critical thinking skills to make suggestions regarding efficiencies and effectiveness and to solve daily problems.</li><li>
Excellent communication and teamwork skills</li><li>
Ability to work independently</li></ul><div></div><div>
EDUCATION &amp; EXPERIENCE:</div><ul><li>
Familiarity with medical supplies and equipment preferred</li><li>
Two years' work experience in a clinical setting preferred</li><li>
Previous experience in a laboratory environment preferred</li><li>
Familiarity with Microsoft collaboration tools such as Teams and PowerApps</li></ul><div></div><div>
PHYSICAL DEMANDS</div><div>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><div></div><ul><li>
While performing the duties of this job, the employee is regularly required to speak, hear, stand, walk, and sit; use hands to finger, handle, or feel; fine motor movements may be required when working with simulation equipment</li><li>
On occasion&ndash;and with advanced notice&mdash;the CSL Coordinator participates in clinical simulation scenarios as an actor; preparation for the physical requirements of these roles is provided</li><li>
Lifting and moving up to 50 lbs of supplies and equipment. Ability to navigate mobile material equipment such as hospital beds, gurneys, supply carts will be required</li><li>
Sitting in front of computer monitors and use of keyboards is regularly required</li><li>
The employee must be able to express or exchange ideas by means of the spoken word and receive detailed information through verbal and written communication.</li></ul><div>
Employee Status:</div>
Regular<div>
Exemption Status:</div>
United States of America (Non-Exempt)<div>
Time Type:</div>
Part time<div>
Job Shift:</div><div>
Pay Range:</div>
$26.69 to $30.17 (hourly/non exempt)<div></div>
Samuel Merritt University currently provides base salary ranges for all positions-on job advertisements-in the United States based on local requirements. Individual compensation will ultimately be determined based on a variety of relevant factors including but-not limited to qualifications, geographic location, and other relevant skills.</div>

HSSC Clinical Skills Lab Coordinator (part time)

Calendly

<div><div><h4 class="jobSectionHeader"><b>What's in it for you?</b></h4>
<p>
Ready to make a serious impact? Millions of people already rely on Calendly, and we're still in the midst of exciting product growth &mdash; it's a fantastic time to join us. Everything you'll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you've ever worked with, then we hope you'll consider allowing Calendly to be a part of your professional journey.</p></div><h2 class="jobSectionHeader"><b>
About the team &amp; opportunity</b></h2>
<ul><li><b><i>This is a remote role. However, if you reside within commuting distance of our San Francisco office, there is an expectation of working in the office two (2) times per week.</i></b></li></ul>
<p>
Calendly is evolving into a multi-product platform that helps individuals and businesses orchestrate work more effectively. As a Design Director, you will co-lead a Product Group and the broader Design Team to play a pivotal role in shaping strategy, vision, and execution.</p>
<p>
This is a leadership role accountable for both user outcomes and business outcomes within your Product Group. You will partner closely with the Director of Product and Director of Engineering to define direction, set ambitious goals, make user-focused decisions, design easy-to-use products that create value for customers, and ensure high-quality execution. You will also be a major contributor to the overall design organization, elevating design standards, fostering a healthy creative community, and growing and supporting a high-performing, impactful team.</p>
<p>
This role requires strategic creativity, customer focus, collaborative leadership, operational rigor, and thoughtful people leadership.</p>
<p><b>
A day in the life of a Design Director at Calendly</b></p>
<p><b>
On a typical day, you will:</b></p>
<ul>
<li>Co-lead a Product Group in partnership with Product and Engineering Directors, defining and executing on vision, strategy, and roadmap, based on customer needs and insights.</li>
<li>Own and deliver measurable user outcomes and business results for your product area.</li>
<li>Set and drive a clear design vision that ensures cohesive, high-quality, end-to-end user experiences across the Product Group.</li>
<li>Provide clear, actionable feedback and coaching to designers that improves usability, quality, and design decision-making.</li>
<li>Ensure teams conduct meaningful research and use customer insights and data to inform product strategy and decisions, driving toward measurable outcomes.</li>
<li>Co-lead the Design Team by hiring, coaching, and developing a diverse, high-performing group of designers, actively supporting career growth and engagement.</li>
<li>Drive adoption and improvement of the design process and R&amp;D operating model to increase quality, usability, cohesion, and customer impact.</li>
<li>Use compelling design storytelling to influence stakeholders, align leaders, and advocate for customers at the team, product group, and company levels.</li>
</ul><h2 class="jobSectionHeader"><b>What do we need from you?</b></h2>
<ul><li>12+ years of experience designing and delivering high-quality design work and impactful product experiences, including meaningful time in leadership roles.</li>
<li>3+ years of people management and design leadership experience, including hiring, supporting, and growing empowered creative teams.</li>
<li>Experience co-owning and scaling a product area with measurable customer and business impact alongside Product and Engineering partners.</li>
<li>Proven ability to set product and user experience vision based on customer needs and translate strategy into execution.</li>
<li>Strong executive communication skills and experience influencing senior stakeholders.</li>
<li>Experience in product-led B2B or B2C environments; SaaS experience preferred.</li>
<li>Experience working in complex systems and multi-product environments.</li>
<li>Experience designing AI-driven product experiences and using AI effectively in the design process is a plus, but not required.</li>
<li>Authorized to work lawfully in the United States of America, as Calendly does not engage in immigration sponsorship at this time.</li></ul><p></p><div><p><br>
The ranges listed above are the expected annual base salary for this role, subject to change.</p>
<p>
Calendly takes a number of factors into consideration when determining an employee's starting salary, including relevant experience, relevant skills sets, interview performance, location/metropolitan area, and internal pay equity.</p>
<p>
Base salary is just one component of Calendly's total rewards package. All full-time (30 hours/week) employees are also eligible for our Top Performer Bonus program (or Sales incentive), equity awards, and competitive benefits.</p>
<p>
Calendly uses the zip code of an employee's remote work location, or the onsite building location if hybrid, to determine which metropolitan pay range we use. Current geographic zones are as follows:</p>
<ul>
<li>Tier 1: San Francisco, CA, San Jose, CA, New York City, NY</li>
<li>Tier 2: Chicago, IL, Austin, TX, Denver, CO, Boston, MA, Washington D.C., Philadelphia, PA, Portland, OR, Seattle, WA, Miami, FL, and all other cities in CA.</li>
<li>Tier 3: All other locations not in Tier 1 or Tier 2</li>
</ul>
<p><b>If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please let your Recruiter know when first connecting with them. Calendly is registered as an employer in many, but not all, states. If you are located in Alabama, Alaska, Delaware, Hawaii, Idaho, Iowa, Montana, Nebraska, North Dakota, Rhode Island, South Dakota, and West Virginia, you will not be eligible for employment. Note that all individual roles will specify location eligibility.</b></p>
<p><b>
All candidates can find our Candidate Privacy Statement</b><b> here</b></p>
<p><b>
Candidates residing in California may visit our Notice at Collection for California Candidates here:</b><b> Notice at Collection</b></p>
<p>
This role may require occasional travel for company events, team collaboration, or offsites.</p></div></div>

Director Design, New Products

GoHealth Urgent Care

<div><p>You&rsquo;re more valuable than ever &ndash; And that&rsquo;s just how we&rsquo;ll make you feel.</p><p></p><ul><li><div><div><div><div><p>
At GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities.</p><p></p><p>
The Training Coach &ndash; MA role partners with the learning and operations team to help create an effortless, personal, and connected onboarding and training experience. The Training Coach - MA is responsible for executing on the practical skills training phase of new hire training by following a formal and organized method of teaching new or existing team members the critical thinking skills and high-level competencies to feel comfortable and confident in doing their role. The Training Coach - MA uses a competency-based model to foster growth learning and enhance the socialization of the learner. The types of learners include newly hired team members, team members transferring to a center or department, and those team members who require additional support with new or existing learning experiences. The Training Coach &ndash; MA will provide support to the Medical Providers, Radiologic Technologist, and patients through a variety of tasks, including but not limited to patient care management, organization, and communication.<br>
</p><p><b>Job Requirements</b></p><p></p><p>
Education</p><ul><li>
Graduate of a Medical Assistant Program preferred</li><li>
1+ years of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferred</li><li>
CPOE must be obtained within 2 weeks of hire if Medical Assistant Certification is not obtained upon hire required</li><li>
High school diploma or equivalent required</li></ul><p></p><p>
Work Experience</p><ul><li>
Medical Assistant experience preferred for Graduate of a Medical Assistant Program or</li><li>
2+ years of experience within the last 3 years under a licensed healthcare supervisor in lieu of a Medical Assistant program preferred.</li><li>
Training or related experience <i>required</i></li><li>
Experience using Electronic Health Record (EHR)</li><li>
Urgent care experience <i>preferred.</i></li></ul><p>
Licenses/Certifications</p><p></p><p>
One of the following certifications is required at time of hire:</p><ul><li>
ARMA- American Registry of Medical Assistants</li><li>
CCMA- Certified Clinical Medical Assistant (verified through NHA, National Healthcareer Association)</li><li>
CMA- Certified Medical Assistant (verified through AAMA, American Association of Medical Assistant)</li><li>
RMA- Registered Medical Assistant (verified through AMT, American Medical Technologists or AAH, American Allied Health)</li><li>
NCMA- National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing)</li><li>
NRCMA &ndash; Nationally Registered Certified Medical Assistant (verified through the National Association for Health Professionals)</li></ul><p></p><p><i>
Or the following certifications are excepted at the time of hire:</i></p><ul><li>
Graduate of an Accredited School of Nursing or LPN or RN</li><li>
EMT &ndash; Emergency Medical Technician (verified through the National Registry of Emergency Medical Technicians)</li><li>
CNA - Certified Nursing Assistant</li><li>
Basic Life Support (BLS) required at time of hire</li><li>
Computerize Provider Order Entry (CPOE) certification for order entry is required within two weeks of start date and must be kept active in lieu of MA certification within the first 15 months of hire.</li></ul><p></p><p>
*MA in WA: must hold: 1) Certified MA (AAMA, NCCT, CMA, RMA) and WA certificate. (* Requires application with WA as &quot;Certified MA&quot;), OR 2) Registered MA (* Requires application with WA as &quot;Registered MA)</p><ul><li>MA in CA: must hold: 1) Graduate of MA school needed + Certified OR, 2) MA must receive additional internal training either by graduating from MA school or receive training under Physician, NP, PA, etc.</li></ul><p>
Additional Knowledge, Skills and Abilities Required</p><ul><li>
Proficient use and understanding of medical terminology</li><li>
Clinical skills in Point of Care Testing, vitals intake, clinical laboratory procedures</li><li>
Proficiency in Microsoft Office programs (i.e., Word, Excel, PowerPoint, Outlook, etc.)</li><li>
Excellent verbal and written communication skills</li><li>
Excellent presentation skills</li><li>
Excellent organizational skills</li></ul><p></p><p><b>
Core Competencies:
</b></p><ul><li><b>Collaboration: </b>Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.</li><li><b>
Innovation: </b>Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency though process and other forms of innovation.</li><li><b>
Diversity and Inclusion:</b> Foster&rsquo;s diversity and inclusion, to be able to better understand team members, our customers, and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect, and connection where the richness of ideas, backgrounds and perspectives are harnessed.</li><li><b>
Courage &amp; Integrity: </b>Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners, and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness, and respect.</li><li><b>
Accountability:</b><b> </b>Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships, and the healthcare needs of our communities.</li></ul><p></p><p><b>
(Prioritized) Functional Competencies</b>: to be selected and prioritized by the hiring manager for each position.</p><p>
1. FLEXIBILITY - Open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity.</p><p>
2. INTERPERSONAL &ndash; Develops and maintains excellent working relationships within HR and other business departments.</p><p>
3. ORAL COMMUNICATION - Expresses information (ideas or facts) to individuals or groups effectively, considering the audience and nature of the information (technical, sensitive, controversial, etc.); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.</p><p>
4. PROBLEM SOLVING &ndash; Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.</p><p>
5. SELF-MANAGEMENT &ndash; Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.</p><p>
6. TECHNICAL COMPETENCE &ndash; Uses or gains knowledge that is necessary to perform the major functions that are described above</p><p>
7. WRITING &ndash; Recognizes and uses correct English grammar, punctuation, and spelling; communicates information in a succinct and organized manner; produces written information that is appropriate for the intended audience.</p><p>
8. CUSTOMER SERVICE &ndash; Demonstrates a results-oriented focus for delivering appropriate services in an accurate, complete, and timely fashion.</p><p>
9. TEAMWORK/COLLABORATION &ndash; Demonstrates skills and abilities in collaborative efforts with experience in team/project-oriented activities.</p><p>
10. RELATIONSHIP MANAGEMENT &ndash; Maintains good communication and a positive relationship with employees at all levels of the organization to promote employee satisfaction. Projects excellent customer relations in all interactions.</p><p>
11.ORGANIZATION - Advanced organizational skills with the ability to handle multiple assignments</p><p></p><p>
Additional Knowledge, Skills, and Abilities <i>Preferred</i></p><p>
None.</p><p></p><p><b>
Essential Functions</b></p><p></p><p>
The Training Coach - MA focuses on assessment and validation of team member&rsquo;s skills and competencies. Duties include:
</p><p></p><ul><li>Teach and evaluate team members&rsquo; technical skill competencies using pre-approved methods and procedures.</li><li>
Conduct orientation to the center, department and/or organization to cover predetermined learning items.</li><li>
Teach and train team members to bring them up to predetermined levels of competency for the specific job.</li><li>
Hosts Learning Coach Workshop, as needed.</li><li>
Acts a backup to the Training Specialists and completes classroom-based training; complete Airtable compliance documentation.</li><li>
Meets the required minimum 40 hours to a maximum of 80 hours of dedicated time invested with up to 6 assigned team members to ensure a level of knowledge and skills is acceptable within the company&rsquo;s learning standards required.</li><li>
Ensure a flexible schedule to capture new hires with challenging schedules i.e., Per Diems, Temporary, etc.&hellip;</li><li>
Provide in-center coaching to new team members on all assigned areas of the core competencies.</li><li>
Offer hands-on market specific training needs, from new hire training, check-ins, market process updates/changes, clinical refresher needs, registration process refresh/updates, and annual competencies.</li><li>
Ensure accountability of team members&rsquo; competence validation.</li><li>
Collaborate with Training Specialists and Learning team leaders for ongoing quality improvements for the training program.</li><li>
Meets with the Training Specialist regularly to support market operation training needs related to the team members&rsquo; learning journey including, but not limited to, new hire training, market learning process updates/changes, other market training needs.</li><li>
Assists in maintaining Airtable compliance by completing and uploading Core Competency Checklist and submitting the Competency Evaluation via digital Airtable form.</li><li>
Maintain team member evaluation feedback being at the fully meets or higher level each year.</li><li>
Collaborate with Training Specialists and Learning team leaders for ongoing quality improvements for the training program.</li><li>
30, 60, 90-day check-ins for training needs to include, but not limited to, checklist to round and check comfort level
</li><li>Track and manage the assigned completion of Core Competency Checklist items and submit e-form when completed for new team members.</li><li>
Provide timely feedback on assigned team member performance and escalate any issues if required.</li><li>
Operates in a mobile capacity; travel to sites where majority of new hires home locations are near, as assigned.
</li><li>Works operationally when no training is needed i.e., new hire training, workshops, BLS, fit testing, etc.
</li><li>Provide support, partnership, and training to other market Training Coaches nationally, as needed.</li><li>
Attends mandatory operations/learning meetings on behalf of Training Specialist in their absence.</li><li>
Conduct patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility.</li><li>
Process co-pays and schedule patient appointments for assigned center.</li><li>
Coordinate provider referrals to assigned Specialist.</li><li>
Answer patient questions regarding their care and keep them informed of their status.</li><li>
Inform technical staff of patient flow.</li><li>
Prepare patients for examination, which includes conducting interviews to verify patient information, record medical history; confirm purpose of visit; etc.</li><li>
Perform preliminary physical test (blood pressure, weight, temperature, etc.) for vital signs and escalate critical cases to provider as needed.</li><li>
Conduct point of care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG); and provide patient information to provider.</li><li>
Responsible for stocking supplies and maintenance of exam rooms, front desk, and reception area; ensure providers have medical supplies needed.</li><li>
Responsible for completing order sheets to maintain supply inventory levels; regularly check expiration dates on supplies.</li><li>
Responsible for maintenance of medical records and scanning charts to patient files.</li><li>
Answer phone calls, collect and sort daily incoming and outgoing postal correspondence.</li><li>
Ensure reception area is well maintained.</li><li>
Conduct courtesy call-backs for patient follow-up.</li><li>
Follow operating instructions to perform and document daily controls and calibration of equipment; maintain Quality Assurance/Quality Control logs for equipment troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.</li><li>
Other patient care responsibilities as defined in the Medical Assistant Guideline document<b>.</b></li><li>
Ability to work a flexible schedule that includes evenings and weekends.</li></ul><p></p><p>
#INDCO</p><p></p><p>
All other duties as assigned.</p><p><i>
Note: this job description is not inclusive of all the duties of the position. You may be asked by leaders to perform other duties. Management reserves the right to revise this position description at any time.
</i></p></div></div></div></div></li></ul><p></p><p>Set up email alerts as new job postings become available that meet your interest!</p><p></p><p>
All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.</p><p></p><p>
For applicants in California, please review our California Consumer Privacy Statement here. https://www.gohealthuc.com/privacy-policy</p></div>

Medical Assistant Training Coach - San Francisco

University of California - San Francisco

<p></p><div><div><div><div>The ZSFG Department of Radiology performs approximately 200,000 studies yearly and professional fee income from clinical activity constitutes a significant percentage of the department&rsquo;s funding. The department&rsquo;s financial stability is dependent on the ability to process charges as well as manage, analyze, track and report on revenue cycle issues.<br>
<br>
Under the supervision of the ZSFG Radiology Site Director, the Professional Fee Coder is responsible for managing, organizing and maintaining the timely flow of activity for the department&rsquo;s revenue cycle, with an emphasis on coding, billing and charge management. This position will handle billing and coding activities, and address questions and issues from the UCSF Clinical Practice Group (CPG) as well as providers and administration from the department.<br>
<br>
S/he will interface with department providers if questions arise around completeness or clarity of documentation. The incumbent will, on an as needed basis, play an active role with reconciling charges in Epic by resolving issues in various work queues.<br>
<br>
Other responsibilities include but are not limited to timely review, coding, batching, submission, and tracking of all charges. The Professional Fee Coder will coordinate and process charges by abstracting and assigning CPT and ICD-10 codes from medical information from patient records, thereby ensuring accuracy of work and adherence to established coding procedures. S/he will keep the ZSFG Radiology Revenue Program Manager informed on all activity around billing and coding. The incumbent will have the option to participate in professional organizations such as the Radiology Business Management Association (RBMA) and the Radiology Coding Certification Board (RCCB).<br>
<br>
The ability to independently problem-solve is paramount for success in this position.<p>
The final salary and offer components are subject to additional approvals based on UC policy.</p><p>
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.</p><p>
The salary range for this position is $72,800 - $109,200 (Annual Rate).</p><p>
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html</p></div>
</div><div><p><b>Department Description</b></p>
<div>The Department of Radiology is one of the largest departments in the School of Medicine at the University of California, San Francisco (UCSF), generating more than $70 million in professional fee revenues each year, and annual grant awards of $40-60 million. The missions of the department include research, teaching, and patient care. The department operates across six sites in San Francisco. Major activities of the department include general radiology, mammography, interventional radiology, CT, MRI, ultrasound, abdominal and cardiac imaging.</div><br>
</div><div><p><b>Required Qualifications</b></p>
<div><ul><li>Bachelor's degree in related area and / or equivalent experience / training. Minimum of 1 year of coding experience</li><li>
Certified Professional Coder (CPC), Certified Coding Specialist (CCS) or equivalent certification in good standing with AAPC or AHIMA</li><li>
Thorough knowledge and demonstrated expertise of diagnostic radiology CPT and ICD-10 coding practices, knowledge of interventional radiology a plus</li><li>
Must have experience working with CPT, ICD-10, E/M Documentation Guidelines (1995/1997), CCI edits, Medicare LCDs, state and federal regulations as well as payor billing requirements</li><li>
Working knowledge of the practices, procedures, and concepts of the healthcare revenue cycle. Knowledge of any or all of the following: billing, collections, charge capture, contractual adjustments, third-party reimbursements, and cash management</li><li>
Maintain high accuracy rates (typically 95%+) and meet daily productivity standards of 30+ plus encounters an hour</li><li>
Ability to thrive in a high-volume, deadline-driven work environment</li><li>
Ability to understand the importance of maximizing revenue while maintaining compliance</li><li>
Working knowledge of reporting instruments, metrics and / or dashboard design</li><li>
Detail oriented, with demonstrated organizational skills and the ability to manage time efficiently, prioritize tasks, set schedules, and complete projects in a timely and cost-effective manner</li><li>
Proficiency in a common database, spreadsheet and presentation software</li><li>
Demonstrated communications skills, with the ability to interpret and convey complex clinical finance information in a clear, concise manner. Ability to summarize and present reports and presentations</li><li>
Demonstrated analytical and problem-solving skills, with the ability to evaluate the effectiveness of workflows and systems</li><li>
Demonstrated interpersonal skills to work effectively in a team environment with internal staff and faculty in a wide variety of business and clinical areas</li><li>
Knowledge of medical terminology, anatomy and physiology, and radiology coding guidelines</li><li>
Prior working knowledge of the EPIC or other EHR and RIS systems</li><li>
Experience working directly with physicians, APPs, and staff</li></ul></div>
</div><div><p><b>Preferred Qualifications</b></p>
<div><ul><li>Academic medical center experience</li><li>
Advanced Coding Certification(s)</li></ul></div>
</div><div><p><b>License/Certification</b></p>
<div><ul><li>Certified Professional Coder (CPC), Certified Coding Specialist (CCS) or equivalent certification in good standing with AAPC or AHIMA</li></ul></div>
</div><div><p><b>About UCSF</b></p>
<div>The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world&rsquo;s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.</div>
</div><div><p><b>Pride Values</b></p>
<div>UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence &ndash; also known as our PRIDE values.
<br>
<br>
In addition to our PRIDE values, UCSF is committed to equity &ndash; both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
<br>
<br>
Join us to find a rewarding career contributing to improving healthcare worldwide.</div>
</div><div><p><b>Equal Employment Opportunity</b></p>
<div>The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.</div>
</div><div><p><b>Organization</b></p>
<div>Campus</div>
</div><div><p><b>Job Code and Payroll Title</b></p>
<div>007590 REVENUE CYCLE HC ANL 2
</div></div><div><p><b>Job Category</b></p>
<div>Professional (Non-Clinical), Radiology</div>
</div><div><p><b>Bargaining Unit</b></p>
<div>99 - Policy-Covered (No Bargaining Unit)
</div></div><div><p><b>Employee Class</b></p>
<div>Career</div>
</div><div><p><b>Percentage</b></p>
<div>100%</div>
</div><div><p><b>Location</b></p>
<div>San Francisco, CA
</div></div><div><p><b>Campus</b></p>
<div>Zuckerberg San Francisco General (ZSFG)
</div></div><div><p><b>Work Style</b></p>
<div>Flexible</div>
</div><div><p><b>Shift</b></p>
<div>Days</div>
</div><div><p><b>Shift Length</b></p>
<div>8 Hours
</div></div><div><p><b>Additional Shift Details</b></p>
<div>M-F; 40hours/ week</div></div></div></div><div></div>

Professional Fee Coder

Explore 392+ Clinical support specialist tier 1 in San Francisco United States this March. Find roles across top companies and apply now to boost your career.