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collection claims specialist

Unilever

<div>JOB PURPOSE
This role exists to ensure operational excellence in the end-to-end cash collection and claims management cycle. Corresponding with customers to close open invoices, settle claims, resolve disputes, and reconcile balances. Coordinating with colleagues in logistics and sales for open actions and to highlight risks or manage bad debts.. You&rsquo;ll be part of a team that believes in doing work that matters &mdash; for people and the planet.
Because here, we don&rsquo;t just hire for jobs. We invite you to be part of something bigger.
KEY RESPONSIBILITIES<ul><li>
Accurate and timely claims analysis and settlement with customers</li><li>
Ensure compliant and reconciled customer accounts</li><li>
Managing open items and aged balances to tackle disputes or risks to collection</li><li>
Cross-functional interactions with sales and logistics teams</li><li>
Monthly meeting with the cash &amp; claims team and leadership to update on open actions, opportunities, or risks</li></ul>
REQUIRED QUALIFICATIONS<ul><li>
Bachelor&rsquo;s Degree, preferably in business/accounting/finance or supply chain</li><li>
Minimum 4 years of work experience, ideally in accounts receivables, collections, or claims management</li><li>
Experience of working with key information systems (Excel, SAP)</li><li>
Excellent communication skills - Impactful and flexible communication</li></ul>
PREFERRED QUALIFICATIONS<ul><li>
Experience in working across cross-functional teams and with external stakeholders</li><li>
Multitasking and ability to work with different ad hoc issues.</li><li>
Strong business acumen, passion for high performance</li></ul>
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.</div>

Collection & Claims Specialist

Confidential

<div>
 
 Our client in the insurance sector is looking to hire an Omani candidate for the Operations Officer role. The person acts as the central operational control and governance authority for all Scheme-related activities, ensuring seamless integration across underwriting, claims, technical accounts, data management, and financial settlement.
 
 
 
 
 
 The role is accountable for end-to-end Scheme execution, ensuring operations are accurate, compliant, controlled, and scalable, while safeguarding Oman Re&rsquo;s financial and operational integrity.
 
 
 
 
 
 
 Key objectives include:
 
 
 
 
 
 <ol>
 <li>
 Ensuring alignment between insurers, Oman Re, and system platforms
 </li>
 <li>
 Enforcing compliance with underwriting terms, Delegation of Authority Limits (DAL), and operational procedures
 </li>
 <li>
 Maintaining data accuracy, financial integrity, and reporting reliability
 </li>
 <li>
 Strengthening claims governance and validation controls
 </li>
 <li>
 Driving continuous improvement, automation, and operational efficiency
 </li>
 </ol>
 
 
 
 
 
 Key Accountabilities &amp; Responsibilities
 
 
 
 End-to-End Scheme Process Ownership
 
 <ul>
 <li>
 Own full Scheme lifecycle (policy, data, bordereaux, claims, SOA, settlement)
 </li>
 <li>
 Act as the single point of operational accountability for Scheme execution
 </li>
 <li>
 Ensure adherence to operational procedures
 </li>
 <li>
 Identify and formally document process gaps with remediation plans
 </li>
 <li>
 Standardize processes across insurers
 </li>
 </ul>
 
 
 
 
 Underwriting Governance
 
 <ul>
 <li>
 Ensure compliance with underwriting terms and eligibility
 </li>
 <li>
 Validate underwriting data accuracy, completeness, and consistency
 </li>
 <li>
 Coordinate with insurers&rsquo; underwriting teams to resolve discrepancies
 </li>
 <li>
 Identify and escalate underwriting leakage, misreporting, or non-compliance
 </li>
 </ul>
 
 
 
 
 Claims Governance &amp; Oversight
 
 <ul>
 <li>
 Govern and validate the full claims lifecycle Ensure DAL compliance
 </li>
 <li>
 Validate claims bordereaux
 </li>
 <li>
 Monitor claims trends, accumulation risks, and exposure developments
 </li>
 <li>
 Escalate major claims, exceptions, and breaches in line with governance protocols
 </li>
 </ul>
 
 
 
 
 Data Governance &amp; Reporting
 
 <ul>
 <li>
 Establish and enforce data standards across all Scheme participants
 </li>
 <li>
 Ensure accuracy, completeness, and consistency of all submitted data
 </li>
 <li>
 Perform reconciliations across:
 </li>
 <li>
 Bordereaux submissions
 </li>
 <li>
 Claims data
 </li>
 <li>
 Financial records
 </li>
 <li>
 Lead development of automated dashboards and reporting frameworks
 </li>
 <li>
 Ensure timely, accurate, and reliable MIS reporting for Management and Regulators
 </li>
 </ul>
 
 
 
 
 Technical Accounts Oversight
 
 <ul>
 <li>
 Oversee the full Statement of Account (SOA) lifecycle
 </li>
 <li>
 Ensure accurate booking of premiums, claims, commissions, and adjustments
 </li>
 <li>
 Validate financial integrity prior to settlement approval
 </li>
 <li>
 Coordinate with Credit Control on collections and outstanding balances
 </li>
 <li>
 Identify and resolve discrepancies impacting financial reporting and cash flow
 </li>
 </ul>
 
 
 
 
 Stakeholder Management and Coordination
 
 <ul>
 <li>
 Act as the primary operational interface between:
 </li>
 <li>
 Insurers
 </li>
 <li>
 Internal teams (Claims, TAD, Underwriting, Finance, IT)
 </li>
 <li>
 Enforce bordereaux submission timelines and compliance standards
 </li>
 <li>
 Lead operational meetings, workshops, and follow-ups
 </li>
 <li>
 Drive alignment on processes, controls, and reporting expectations
 </li>
 </ul>
 
 
 
 
 Controls, Compliance &amp; Audit
 
 <ul>
 <li>
 Design and implement operational controls across the Scheme
 </li>
 <li>
 Ensure compliance with internal policies, DAL, and regulatory requirements
 </li>
 <li>
 Maintain full audit trails and documentation for all processes
 </li>
 <li>
 Manage exceptions, breaches, and corrective actions
 </li>
 <li>
 Support Internal Audit, Risk, and Compliance reviews
 </li>
 </ul>
 
 
 
 
 Automation &amp; Transformation
 
 <ul>
 <li>
 Drive automation initiatives across Scheme operations
 </li>
 <li>
 Collaborate with IT to enhance system integration (OMS, DMS, Data Warehouse)
 </li>
 <li>
 Implement real-time dashboards and monitoring tools
 </li>
 <li>
 Reduce manual processes and improve turnaround times
 </li>
 <li>
 Support digital transformation initiatives within Operational Services
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Insurance, Business, Finance, or related field
 </li>
 <li>
 8&ndash;12 years of experience in direct insurance operations
 </li>
 <li>
 Proven experience in:
 </li>
 <li>
 Underwriting and Claims (mandatory)
 </li>
 <li>
 Reinsurance operations and Technical Accounts (preferred)
 </li>
 <li>
 Strong exposure to bordereaux management, claims governance, and financial reconciliation
 </li>
 <li>
 Experience with operational systems, data platforms, and reporting tools
 </li>
 <li>
 Experience in regulatory reporting
 </li>
 <li>
 Experience in Motor Insurance is an advantage
 </li>
 </ul>
 
 
 Competencies
 
 
 <ul>
 <li>
 
 Technical Competencies
 
 Underwriting &amp; Policy Validation
 </li>
 <li>
 Claims Management &amp; Governance
 </li>
 <li>
 Reinsurance &amp; Treaty Operations
 </li>
 <li>
 Technical Accounting &amp; SOA Management
 </li>
 <li>
 Data Analysis &amp; Reporting (Power BI / DAX preferred)
 </li>
 <li>
 
 Behavioral Competencies
 
 Strategic Thinking
 </li>
 <li>
 Analytical Ability
 </li>
 <li>
 Risk Management
 </li>
 <li>
 Decision Making
 </li>
 <li>
 Communication &amp; Stakeholder Management
 </li>
 <li>
 Accountability &amp; Ownership
 </li>
 </ul>
 
 
 Working Relationships
 
 
 <ul>
 <li>
 Internal: Claims, TAD, Underwriting, Credit Control, IT
 </li>
 <li>
 External: Insurers, Surveyors, Regulators
 </li>
 </ul>
 
 
</div>

Operations Officer

F.I.C

Qualifications &amp; Experience:<ul><li>Bachelor&rsquo;s degree in Quantity Surveying (BSc QS) or related discipline</li><li>Minimum 10 years of experience in a similar role within construction projects</li><li>Proven experience in contract administration and commercial management</li><li>Extensive experience in both pre-contract and post-contract QS activities</li><li>Strong experience in building projects; experience in infrastructure projects is an added advantage</li><li>Experience in Oman/GCC region is preferred</li></ul>Key Responsibilities:<ul><li>Manage all quantity surveying and commercial aspects of the project</li><li>Prepare and review cost estimates, BOQs, and tender documents</li><li>Handle contract administration, including variations, claims, and payments</li><li>Evaluate contractor submissions, variations, and interim payment certificates</li><li>Monitor project costs and ensure budget control and cost efficiency</li><li>Conduct value engineering and cost analysis to optimize project costs</li><li>Manage procurement processes and support contract negotiations</li></ul>Pre-Contract Responsibilities:<ul><li>Prepare cost plans, feasibility studies, and budget estimates</li><li>Assist in tendering processes, bid evaluation, and contract award</li><li>Develop and review BOQs and tender documentation</li></ul>Post-Contract Responsibilities:<ul><li>Manage measurement, valuation, and certification of works</li><li>Handle variations, claims, and final account settlements</li><li>Monitor project financial performance and cash flow</li></ul>Technical Requirements:<ul><li>Strong knowledge of construction contracts (FIDIC or similar standards)</li><li>Proficiency in cost management tools and QS software</li><li>Solid understanding of construction methods, materials, and pricing</li><li>Familiarity with local regulations and market rates in GCC/Oman</li></ul>Skills &amp; Competencies:<ul><li>Strong analytical and negotiation skills</li><li>Excellent commercial awareness and attention to detail</li><li>Effective communication and stakeholder management skills</li><li>Ability to work under pressure and manage multiple priorities</li></ul>Pay: RO700.000 - RO800.000 per monthWork Location: In person

Senior Quantity Surveyor

Asia Solutions

Introduction:We seek a competent and experienced quantity surveyor to join our team.As a quantity surveyor, you will manage all building and civil engineering project costs, from the initial calculations to the final figures. Your role will be highly critical in ensuring the financial success of our construction projects.As a vital team member, you will work closely with architects, engineers, contractors and other professionals to manage the project costs and ensure it is completed within the stipulated budget. You will be essential to the venture&rsquo;s success by providing expert advice on cost management, contract negotiation and procurement. Your expertise will be crucial in ensuring that construction projects are profitable and financially sustainable.We offer a competitive salary, a comprehensive benefits package and opportunities for professional growth.Objectives of this role<ul><li>Preparation of cost estimates, bills of quantities and tender documents.</li><li>Negotiating with suppliers and subcontractors to obtain the best prices and terms.</li><li>Managing project budgets, including forecasting and monitoring costs.</li><li>Maintaining accurate records and documentation of all project-related costs and financial transactions.</li><li>Provide expert advice on procurement, risk management and cost-saving measures.</li></ul>Your tasks<ul><li>Understanding the client requirements and quantities take off as per marking and RCP drawings.</li><li>Preparing BOQ (bill of quantities) by studying specification sheets from the sales team.</li><li>Identifying gaps between BOQ and drawings, specifications and conditions of the contract and taking it for a logical closure.</li><li>Monitor and control costs throughout the project, identifying cost-saving opportunities.</li><li>Participation in the pre-tendering activities with client, architect and project managers and raising relevant pre-bid queries from the given tender.</li><li>Preparing the initial quote and contract for the sales team from the company&rsquo;s side.</li><li>Coordination with the design team for analysing architectural and service drawings.</li><li>Manage the valuation of work done and handle claims and variations.</li><li>Preparing interim and final valuations, variations and claims of the construction site.</li><li>Conduct feasibility studies and value engineering exercises.</li><li>Collaborate with stakeholders to optimise project outcomes and achieve value for money.</li></ul>Required skills and qualifications<ul><li>Bachelor&rsquo;s degree in quantity surveying, construction management or a related field.</li><li>3+ years of experience in quantity surveying or cost consulting, preferably in the construction industry in Oman.</li><li>Sound knowledge of construction industry practices, regulations and standards.</li><li>Proficiency in cost estimation and cost management techniques.</li><li>Familiarity with contract administration and legal aspects of construction projects.</li><li>Understanding general contracting, design-build, package contracting, value-based project and loading margins and lumpsum in commercial fit-out, residential, hotel or retail projects.</li><li>Experience working with AutoCAD and validating quantities from the given drawings.</li><li>Ability to manage multiple projects simultaneously and prioritise tasks effectively.</li><li>Strong analytical and problem-solving skills with extraordinary negotiation abilities.</li><li>Proficiency in relevant software and tools for quantity surveying.</li></ul>Preferred skills and qualifications<ul><li>Professional membership or certification in quantity surveying or construction management.</li><li>Experience working on various construction projects, including residential and commercial sites.</li><li>Knowledge of health and safety regulations and environmental standards.</li><li>Experience with building information modelling (BIM) and quantity takeoff software.</li><li>Familiarity with contract law and construction contracts.</li><li>Attention to detail and a commitment to delivering high-quality work.</li><li>Strong project management skills and ability to work under pressure.</li></ul>Job Type: Full-timeWork Location: In person

Civil Quantity Surveyor

Qualifications &amp; Experience:<ul><li>Bachelor&rsquo;s degree in Civil Engineering or related discipline (Master&rsquo;s preferred)</li><li>Minimum 20 years of experience in construction project management, preferably in Oman/GCC</li><li>Proven track record managing large-scale real estate and infrastructure projects from initiation to completion</li></ul>Technical &amp; Professional Requirements:<ul><li>Strong knowledge of construction methodologies, materials, and techniques</li><li>Extensive experience in project planning, scheduling, and cost control (Primavera P6 / MS Project)</li><li>Expertise in contract management (FIDIC or similar standards)</li><li>Solid understanding of quantity surveying, budgeting, and cost estimation</li><li>Familiarity with local regulations, codes, and authority approvals in GCC/Oman</li><li>Experience in risk management, value engineering, and claims management</li><li>Proficiency in engineering software and project management tools</li></ul>Project Execution &amp; Leadership:<ul><li>Ability to manage end-to-end construction lifecycle (design, procurement, construction, handover)</li><li>Strong experience coordinating with consultants, contractors, subcontractors, and stakeholders</li><li>Demonstrated leadership in managing large multidisciplinary teams</li><li>Strong decision-making and problem-solving skills under pressure</li></ul>Health, Safety &amp; Quality:<ul><li>In-depth knowledge of HSE standards and regulations</li><li>Experience implementing QA/QC procedures</li><li>Commitment to maintaining safe and compliant construction sites</li></ul>Communication &amp; Management Skills:<ul><li>Excellent communication, negotiation, and stakeholder management skills</li><li>Ability to prepare and present technical and progress reports</li><li>Strong organizational and time management abilities</li></ul>Pay: RO800.000 - RO1,300.000 per monthWork Location: In person

Project Manager

Global Source Logistics

Hiring: Logistics Specialist &ndash; Oman We are seeking a skilled Logistics Specialist to join our dynamic team in Oman.Key Responsibilities:<ul><li>Manage daily logistics operations, including transportation, warehousing, and distribution</li><li>Coordinate import/export shipments and ensure timely delivery</li><li>Prepare and maintain shipping documentation, customs clearance, and compliance records</li><li>Liaise with freight forwarders, shipping lines, and suppliers</li><li>Monitor and optimize logistics costs and processes</li><li>Support inventory management and supply chain efficiency</li></ul>Requirements:<ul><li>Proven experience in logistics, supply chain, or freight operations</li><li>Strong knowledge of shipping documentation and customs procedures in Oman</li><li>Excellent organizational and communication skills</li><li>Ability to work in a fast-paced environment and manage multiple shipments</li></ul>Location: Muscat, Oman Experience: 3+ years in logistics or supply chain managementJob Type: Full-timeExperience:<ul><li>Logistics: 5 years (Required)</li></ul>Location:<ul><li>Muscat (Required)</li></ul>Work Location: In person

Logistics Specialist

Oman Digital Solutions

Oman Digital Solutions is a company that specializes in providing digital transformation services and IT solutions to businesses in Oman. Their services typically include IT consulting, system integration, cloud solutions, digital marketing, software development, and cybersecurity.Digital Marketing Specialist - Job DescriptionA Digital Marketing Specialist is responsible for planning, running, and optimizing online marketing campaigns to grow a company&rsquo;s brand, traffic, and sales.Main ResponsibilitiesPlan marketing strategiesIdentify target audience and business goalsRun paid adsGoogle Ads, Meta (Facebook/Instagram), TikTok, SnapchatSEO (Search Engine Optimization)Improve website ranking on GoogleSocial media managementCreate posts, manage accounts, engage audienceContent marketingBlogs, emails, landing pagesAnalytics &amp; reportingTrack performance (clicks, leads, conversions)A/B testingTest ads, creatives, and landing pagesMarket researchAnalyze competitors and trendsCRM toolsManage customer data and leads.نوع الوظيفة: دوام كاملالراتب المدفوع: ﷼٤٥٠٫٠٠٠&nbsp;لكل شهرموقع العمل: بشكل شخصي

Digital Marketing Specialist

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