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commercial business analyst

S&P Global

About the Role: 
Grade Level (for internal use): 11
 
The Team: 
This position is in the Sustainable1 Commercial Enablement team which plays an integral role in identifying requirements, designing frameworks and process management to empower our commercial teams to excel in their workflows. We work at the intersection of business operations, project management , and technical solution implementation, providing the backbone for commercial effectiveness and growth.
 
Responsibilities and Impact: 
We are seeking a talented and motivated Commercial Business Analyst to join our team.
 
Workflow Optimization : Define requirements and optimize crucial data sets and business processes that underpin the efficiency of our commercial operations. This involves both day-to-day management and ongoing improvement initiatives. Seek approaches to leverage automation and AI tools . Leverage technical skills to translate business requirements into effective workflows and frameworks .
 
Process Documentation: Document current and an evolving portfolio of business processes, particularly as it relates to our integration within Commodity Insights . Take ownership of these processes, ensuring they are adapted, refined, or newly constructed as business needs evolve . Serve as the point-of-contact on Sustainable1 Commercial processes .
 
Iterative Process Improvement: Regularly assess and iterate existing processes and data flows, employing a continuous improvement mindset. Identify bottlenecks, inefficiencies, and opportunities for process optimization to deliver superior outcomes for commercial teams.
 
Research and Stakeholder Collaboration: Conduct thorough research and requirements gathering among a diverse group of stakeholders - sales, relationship management, commercial leadership, marketing, and business operations—to identify enablement frameworks & workflows that enhances Commercial capacity.
 
Concurrent Project Management: Manage multiple projects and assignments simultaneously . Flexibility and adaptability are key, as new needs and responsibilities may arise with little notice. Serve as a point of contact on various integration initiatives.
 
Communication and Coordination: Serve as a point of contact between commercial teams and technical resources, facilitating clear and effective communication. Coordinate with cross-functional teams to ensure alignment and successful delivery of project goals.
 
Data Visualization and Reporting: Utilize data visualization tools such as Power BI to produce actionable insights for commercial stakeholders. Build and maintain dashboards and reports that inform decision-making. Apply basic SQL query-building skills to extract and manipulate data from relational databases.
 
CRM Knowledge: Leverage your understanding of Customer Relationship Management (CRM) systems to support commercial teams, aligning data and process improvements with CRM functionalities and best practices.
 
What W e’re L ooking F or :Basic Required Qualifications: 
Bachelor’s Degree: A bachelor’s degree in business, information systems, data science, computer science, engineering, or related field.
 
Professional Experience: 2-4 years of relevant experience related to business processes, preferably in a commercial or business enablement environment.
 
Technical Proficiency: Demonstrable experience with data visualization tools ( Power BI or Tableau required ). Ability to build and modify basic SQL queries. Solid understanding of database concepts, schema structure, and CRM platforms.
 
Process Design and Improvement: Experience in process mapping, workflow improvement, and iterative solution development. Familiarity with design thinking or similar methodologies is highly valued.
 
Communication: Strong written and verbal communication skills. Ability to clearly convey technical concepts to non-technical audiences and facilitate productive discussions among diverse stakeholders.
 
Additional Preferred Qualifications: 
Project Management: Proven track record of managing concurrent assignments and delivering projects in a timely manner. Ability to prioritize effectively and adapt to changing requirements.
 
Analytical and Research Skills: Excellent ability to conduct qualitative and quantitative research, gather requirements, and synthesize findings into actionable recommendations.
 
About Sustainable 1
 
S&P Global’s centralized source for sustainability intelligence, Sustainable1 offers comprehensive coverage of global markets combined with sustainability products, insights and solutions from across our divisions to help customers assess risks, uncover opportunities and inform long-term sustainable growth. Companies, governments and institutions worldwide look to us for in-depth data, and well-informed points of view on critical topics like energy transition, climate resilience, positive impact, and sustainable finance. The breadth and depth of our knowledge and experience go deep on the details that define the big picture so customers can act with conviction.
 For more information, visit www.spglobal.com/sustainable1
 
What’s In It For You?
 
Our Mission: 
Advancing Essential Intelligence.
 
Our People: 
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
 
Our Values: 
Integrity, Discovery, Partnership
 
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
 
Benefits: 
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
 
Our benefits include: 
Health & Wellness: Health care coverage designed for the mind and body.
 Flexible Downtime: Generous time off helps keep you energized for your time on.
 Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
 Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
 Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
 Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
 For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
 
Global Hiring and Opportunity at S&P Global: 
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
 
S&P Global has a Securities Disclosure and Trading Policy (“the Policy”) that seeks to mitigate conflicts of interest by monitoring and placing restrictions on personal securities holding and trading. The Policy is designed to promote compliance with global regulations. In some Divisions, pursuant to the Policy’s requirements, candidates at S&P Global may be asked to disclose securities holdings. Some roles may include a trading prohibition and remediation of positions when there is an effective or potential conflict of interest. Employment at S&P Global is contingent upon compliance with the Policy.
 
Recruitment Fraud Alert: 
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here .
 
-----------------------------------------------------------
 
Equal Opportunity Employer
 S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
 
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
 
----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.2 - Middle Professional Tier II (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)
 
Job ID: 322088
 Posted On: 2025-11-21
 Location: Islamabad, Pakistan

Commercial Business Analyst

<div>
 
 About The Role
 
 
 
 
 Grade Level (for internal use):
 
 
 
 11
 
 
 
 The Team
 
 
 
 This position is in the Sustainable1 Commercial Enablement team which plays an integral role in identifying requirements, designing frameworks and process management to empower our commercial teams to excel in their workflows. We work at the intersection of business operations, project management, and technical solution implementation, providing the backbone for commercial effectiveness and growth.
 
 
 
 Responsibilities And Impact
 
 
 
 We are seeking a talented and motivated Commercial Business Analyst to join our team.
 
 
 <ul>
 <li>
 Workflow Optimization: Define requirements and optimize crucial data sets and business processes that underpin the efficiency of our commercial operations. This involves both day-to-day management and ongoing improvement initiatives. Seek approaches to leverage automation and AI tools. Leverage technical skills to translate business requirements into effective workflows and frameworks.
 </li>
 <li>
 Process Documentation: Document current and an evolving portfolio of business processes, particularly as it relates to our integration within Commodity Insights. Take ownership of these processes, ensuring they are adapted, refined, or newly constructed as business needs evolve.  Serve as the point-of-contact on Sustainable1 Commercial processes.
 </li>
 <li>
 Iterative Process Improvement: Regularly assess and iterate existing processes and data flows, employing a continuous improvement mindset. Identify bottlenecks, inefficiencies, and opportunities for process optimization to deliver superior outcomes for commercial teams.
 </li>
 <li>
 Research and Stakeholder Collaboration: Conduct thorough research and requirements gathering among a diverse group of stakeholders - sales, relationship management, commercial leadership, marketing, and business operations&mdash;to identify enablement frameworks &amp; workflows that enhances Commercial capacity.
 </li>
 <li>
 Concurrent Project Management: Manage multiple projects and assignments simultaneously. Flexibility and adaptability are key, as new needs and responsibilities may arise with little notice. Serve as a point of contact on various integration initiatives.
 </li>
 <li>
 Communication and Coordination: Serve as a point of contact between commercial teams and technical resources, facilitating clear and effective communication. Coordinate with cross-functional teams to ensure alignment and successful delivery of project goals.
 </li>
 <li>
 Data Visualization and Reporting: Utilize data visualization tools such as Power BI to produce actionable insights for commercial stakeholders. Build and maintain dashboards and reports that inform decision-making. Apply basic SQL query-building skills to extract and manipulate data from relational databases.
 </li>
 <li>
 CRM Knowledge: Leverage your understanding of Customer Relationship Management (CRM) systems to support commercial teams, aligning data and process improvements with CRM functionalities and best practices.
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 
 Basic Required Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree: A bachelor&rsquo;s degree in business, information systems, data science, computer science, engineering, or related field.
 </li>
 <li>
 Professional Experience: 2-4 years of relevant experience related to business processes, preferably in a commercial or business enablement environment.
 </li>
 <li>
 Technical Proficiency: Demonstrable experience with data visualization tools (Power BI or Tableau required). Ability to build and modify basic SQL queries. Solid understanding of database concepts, schema structure, and CRM platforms.
 </li>
 <li>
 Process Design and Improvement: Experience in process mapping, workflow improvement, and iterative solution development. Familiarity with design thinking or similar methodologies is highly valued.
 </li>
 <li>
 Communication: Strong written and verbal communication skills. Ability to clearly convey technical concepts to non-technical audiences and facilitate productive discussions among diverse stakeholders.
 
 
 </li>
 </ul>
 
 Additional Preferred Qualifications
 
 
 
 <ul>
 <li>
 Project Management: Proven track record of managing concurrent assignments and delivering projects in a timely manner. Ability to prioritize effectively and adapt to changing requirements.
 </li>
 <li>
 Analytical and Research Skills: Excellent ability to conduct qualitative and quantitative research, gather requirements, and synthesize findings into actionable recommendations.
 
 
 </li>
 </ul>
 
 About Sustainable 1
 
 
 
 S&amp;P Global&rsquo;s centralized source for sustainability intelligence, Sustainable1 offers comprehensive coverage of global markets combined with sustainability products, insights and solutions from across our divisions to help customers assess risks, uncover opportunities and inform long-term sustainable growth. Companies, governments and institutions worldwide look to us for in-depth data, and well-informed points of view on critical topics like energy transition, climate resilience, positive impact, and sustainable finance. The breadth and depth of our knowledge and experience go deep on the details that define the big picture so customers can act with conviction.
 
 
 For more information, visit www.spglobal.com/sustainable1
 
 
 
 What&rsquo;s In It For
 
 
 You?
 
 
 
 
 Our Mission
 
 
 
 Advancing Essential Intelligence.
 
 
 
 Our People
 
 
 
 We're more than 35,000 strong worldwide&mdash;so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We&rsquo;re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
 
 
 
 Our Values
 
 
 
 
 Integrity, Discovery, Partnership
 
 
 
 Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
 
 
 
 Benefits
 
 
 
 We take care of you, so you can take care of business. We care about our people. That&rsquo;s why we provide everything you&mdash;and your career&mdash;need to thrive at S&amp;P Global.
 
 
 
 Our Benefits Include
 
 
 
 <ul>
 <li>
 Health &amp; Wellness: Health care coverage designed for the mind and body.
 </li>
 <li>
 Flexible Downtime: Generous time off helps keep you energized for your time on.
 </li>
 <li>
 Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
 </li>
 <li>
 Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
 </li>
 <li>
 Family Friendly Perks: It&rsquo;s not just about you. S&amp;P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
 </li>
 <li>
 Beyond the Basics: From retail discounts to referral incentive awards&mdash;small perks can make a big difference.
 
 
 </li>
 </ul>
 For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
 
 
 
 Global Hiring And Opportunity At S&amp;P Global
 
 
 
 At S&amp;P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
 
 
 S&amp;P Global has a Securities Disclosure and Trading Policy (&ldquo;the Policy&rdquo;) that seeks to mitigate conflicts of interest by monitoring and placing restrictions on personal securities holding and trading. The Policy is designed to promote compliance with global regulations. In some Divisions, pursuant to the Policy&rsquo;s requirements, candidates at S&amp;P Global may be asked to disclose securities holdings. Some roles may include a trading prohibition and remediation of positions when there is an effective or potential conflict of interest. Employment at S&amp;P Global is contingent upon compliance with the Policy.
 
 
 
 Recruitment Fraud Alert
 
 
 
 If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&amp;P Global never requires any candidate to pay money for job applications, interviews, offer letters, &ldquo;pre-employment training&rdquo; or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.
 
 
 
 Equal Opportunity Employer
 
 
 
 S&amp;P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
 
 
 If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
 
 
 US Candidates Only:
 
 The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
 
 
 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.2 - Middle Professional Tier II (EEO Job Group), SWP Priority &ndash; Ratings - (Strategic Workforce Planning)
 
 
 
 Job ID:
 
 322088
 
 
 
 Posted On:
 
 2025-11-21
 
 
 
 Location:
 
 Islamabad, Pakistan
</div>

convo

<div>About the Role
As a Senior Functional Business Analyst at CONVO, you will play a pivotal role in delivering digital transformation solutions for some of the world&rsquo;s leading FMCG companies. Your primary mission: understand client needs, master the RGM platform, and configure ERP solutions that deliver measurable value.
You&rsquo;ll bridge business and technology &mdash; combining deep industry understanding, a hands-on approach to configuration, and a sharp, questioning mindset. This role is ideal for someone who thrives on solving complex business problems through systems and data, not just requirements documents.
What You&rsquo;ll Do<ul><li>
Configure ERP systems based on business needs &mdash; from module setup to detailed functional rules</li><li>
Lead functional design activities and translate client needs into ERP system behavior</li><li>
Run and facilitate workshops to map business processes and align on solution design</li><li>
Collaborate closely with technical teams to translate configurations into deployments</li><li>
Challenge assumptions and proactively propose improvements to business processes or technical solutions</li><li>
Support user acceptance testing (UAT) planning and execution</li><li>
Build client trust by understanding their commercial goals and aligning solutions accordingly</li><li>
Guide junior analysts and contribute to internal best practice development</li><li>
Stay current on industry trends in FMCG and how they relate to digital transformation and sales enablement</li></ul>
Must-Have Skills &amp; Experience<ul><li>
5+ years in a Business Analyst, ERP Consultant, or Functional Consultant role</li><li>
Experience configuring business applications or ERP systems (e.g., XTEL, SAP, Oracle, Salesforce)</li><li>
Strong understanding of sales/commercial processes, especially in FMCG or Consumer Goods</li><li>
Technically curious and able to ask why &mdash; you&rsquo;re not afraid to challenge the brief or dig into root causes</li><li>
Skilled at working with cross-functional teams: business stakeholders, technical teams, testers</li><li>
Comfortable supporting the full project lifecycle: workshops, configuration, testing, deployment, and support</li><li>
Familiarity with Agile and Waterfall delivery models</li><li>
Excellent communication, facilitation, and stakeholder management skills</li></ul>
Nice-to-Have Experience<ul><li>
Experience with requirement gathering and creating functional specs</li><li>
Background in Revenue Growth Management, Trade Promotion Management, or Sales Force Automation</li><li>
Familiarity with data analysis using tools like Excel, SQL, Power BI</li><li>
Exposure to FMCG-focused sales automation platforms</li></ul>
Who You Are<ul><li>
Inquisitive, analytical, and always looking to improve how things work</li><li>
Comfortable in ambiguity and energized by problem-solving</li><li>
Enjoy engaging with clients, understanding their business, and making an impact</li><li>
Able to translate complex ideas for both business and technical audiences</li></ul>
Why Join CONVO?
At CONVO, we&rsquo;re reimagining how sales organizations in FMCG run smarter, faster, and more profitably. You&rsquo;ll be joining a team of thinkers, builders, and consultants who thrive at the intersection of business and technology.
We offer:<ul><li>
Global exposure working with Tier-1 FMCG clients</li><li>
A high-impact role where your input shapes real-world commercial outcomes</li><li>
A collaborative culture with mentorship, continuous learning, and career growth opportunities</li></ul></div>

Senior Functional Business Analyst

<div>Job Title: Sr. Business Analyst 
Location: Islamabad 
Work Model: Hybrid
Job Summary: As a Sr. Business Analyst at CONVO, you will be a key player in orchestrating the design and implementation and ongoing value realization of business solutions that align with both client expectations and company standards. Your role involves leading functional activities, managing business stakeholder interactions, and ensuring high-quality deliverables throughout various project phases. As a senior member of the team, you will guide and mentor other analysts while driving continuous improvement in our processes and solutions.
As a Business Analyst you will be involved in international Digital Transformation projects to implement sales automation software solutions for top FMCG companies. You will communicate with a wide variety of people to accurately interpret the client&rsquo;s needs, lead the definition of the solution blueprint, support the implementation phase and the solution deployment.
Key Responsibilities:<ul><li>
Champion and promote an innovative and agile model to ensure state of the art technology for Sales Transformation and analytics projects</li><li>
Understand, map and meet client requirements and lead analysis through workshops. Guide the client towards the desired outcome</li><li>
Define functional specifications, acceptance criteria and estimates for specific developments, while following rigorously risk assessment practice</li><li>
Collaborate closely with a technical team in order to translate business requirements into technical tasks</li><li>
Understand the modules to be implemented and the setup and configuration options available.</li><li>
Engage the customer on user acceptance strategy, planning and execution phase.</li><li>
Demonstrate autonomous analytical mindset and problem-solving skills</li><li>
Understand the business of our client (CPG) and be able to communicate clearly how data issues might impact decision making. Cooperate with internal and external teams to reach the desired outcome</li><li>
Think and deliver with customer experience in mind</li></ul>
Requirements:<ul><li>
Bachelor&rsquo;s or Master's degree in Computer Science, Engineering, Mathematics or an Analytical subject.</li><li>
5+ years of relevant experience</li><li>
Previous career has demonstrated a strong theme of analytical work and working as a Business Analyst</li><li>
Comfortable with data and manipulating it to derive information and meaning, which they can communicate to a non-technical audience</li><li>
Experience in managing functional workshops, and in User Acceptance Testing (UAT).</li><li>
Ability to handle the end-to-end project delivery lifecycle including project mobilization, process design, system configuration &amp; customization, testing, integration, data migration, deployment, and business adoption activities.</li><li>
Comfortable working with both waterfall and agile methodologies.</li><li>
Background in FMCG commercial processes such as Trade Promotion Management/Retail Execution/Sales Force Automation /Revenue Growth Management is advantageous</li><li>
Knowledge of Excel, Power BI and SQL &ndash; python is a plus</li><li>
Client-centric approach and attitude.</li><li>
Experience translating business requirements into technical workstreams</li><li>
Creative thinking and presentation skills.</li><li>
Excellent listening and communication skills.</li><li>
Proficient written and spoken English.</li></ul>
What We Have for You
Great compensation package, Medical benefit for you and your family, Free lunch, Annual performance-tied increments &amp; performance recognition awards, Leave Encashment, Referral Bonuses and a great lean and agile work culture!
Convo endorses a culture of diversity in all aspects and aims to build a diverse team of amazing individuals!</div>

Sr. Business Analyst

Datamatics Global Services Ltd

<div><h1 class="jobSectionHeader">Job Description &ndash; CRM Business Analyst</h1> 
Location: Pakistan (Remote) 
Job Type: Full-Time 
Experience: 6+ Years of Experience.<h2 class="jobSectionHeader"> 
Role Title: CRM Business Analyst</h2><h2 class="jobSectionHeader">
Role Purpose:</h2>
The CRM Business Analyst will serve as the key liaison between Business Units and IT, responsible for analyzing, articulating, and documenting all CRM-related business requirements. The role involves understanding current processes, proposing improvements, and ensuring optimal utilization of CRM systems in collaboration with IT, Enterprise Architecture (EA), and relevant stakeholders.
The CRM BA will support digital transformation initiatives by converting business needs into clear, structured requirements such as Business Requirement Documents (BRD), User Stories, Process Flows, and Wireframes.<h2 class="jobSectionHeader"> 
Key Responsibilities:</h2><h3 class="jobSectionHeader">
Core Responsibilities:</h3><ul><li>
Analyze submitted business requirements and develop an initial understanding of needs, identifying clarifications and preparing queries.</li><li>
Coordinate requirement-gathering sessions with IT Project Managers and business stakeholders to understand current and proposed CRM processes.</li><li>
Conduct detailed elicitation sessions with relevant stakeholders to capture all necessary information for CRM enhancements or change requests.</li><li>
Evaluate existing business processes, identify gaps, and propose improved &ldquo;To-Be&rdquo; processes, including workflows and wireframes where applicable.</li><li>
Prepare detailed documentation such as BRD, DOU, and User Stories with acceptance criteria, ensuring internal IT review before circulating to business units.</li><li>
Update requirement documents based on feedback from IT and Business, ensuring complete alignment before final approval.</li><li>
Support the IT Project Manager during System Integration Testing (SIT) and System Acceptance Testing (SAT), and assist business teams during UAT.</li><li>
Perform impact assessments for proposed changes and prepare assessment reports when required.</li><li>
Assist team members on cross-functional projects as directed by the Line Manager.</li><li>
Maintain and update personal task lists on a daily basis, ensuring visibility and progress tracking.</li></ul><h2 class="jobSectionHeader"> 
Qualifications &amp; Experience:</h2><ul><li>
Education: Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>
Experience: 7&ndash;8 years of proven experience as a Business Analyst, preferably in CRM or IT-focused roles.</li><li>
Certifications (Preferred):<ul><li>
IIBA-CCBA</li><li>
IIBA-CBAP</li><li>
PMI-PBA</li></ul></li><li>
Skills:<ul><li>
Strong analytical and problem-solving skills</li><li>
Excellent documentation and requirement-gathering skills</li><li>
Ability to communicate effectively in English (written &amp; spoken)</li></ul></li></ul><h2 class="jobSectionHeader"> 
Preferred Background:</h2><ul><li>
Prior experience working in IT or CRM-driven environments</li><li>
Strong understanding of CRM systems, business workflows, and process re-engineering</li><li>
Ability to work collaboratively across technical and business teams</li></ul>
bWSWtd2ZiZ</div>

Senior Business Analyst - CRM

Datamatics Technologies

<div>
 
 
 Job Description &ndash; CRM Business Analyst
 
 
 
 
 
 
 Location:
 
 &nbsp;Pakistan (Remote)
 
 
 
 
 Job Type:
 
 Full-Time&nbsp;
 
 
 Experience:
 
 6+ Years of Experience.
 
 
 
 
 
 Role Title:
 
 CRM Business Analyst
 
 Role Purpose:
 
 
 The CRM Business Analyst will serve as the key liaison between Business Units and IT, responsible for analyzing, articulating, and documenting all CRM-related business requirements. The role involves understanding current processes, proposing improvements, and ensuring optimal utilization of CRM systems in collaboration with IT, Enterprise Architecture (EA), and relevant stakeholders.
 
 
 The CRM BA will support digital transformation initiatives by converting business needs into clear, structured requirements such as Business Requirement Documents (BRD), User Stories, Process Flows, and Wireframes.
 
 
 
 Key Responsibilities:
 
 
 Core Responsibilities:
 
 <ol>
 <li>
 
 Analyze submitted business requirements and develop an initial understanding of needs, identifying clarifications and preparing queries.
 
 </li>
 <li>
 
 Coordinate requirement-gathering sessions with IT Project Managers and business stakeholders to understand current and proposed CRM processes.
 
 </li>
 <li>
 
 Conduct detailed elicitation sessions with relevant stakeholders to capture all necessary information for CRM enhancements or change requests.
 
 </li>
 <li>
 
 Evaluate existing business processes, identify gaps, and propose improved &ldquo;To-Be&rdquo; processes, including workflows and wireframes where applicable.
 
 </li>
 <li>
 
 Prepare detailed documentation such as BRD, DOU, and User Stories with acceptance criteria, ensuring internal IT review before circulating to business units.
 
 </li>
 <li>
 
 Update requirement documents based on feedback from IT and Business, ensuring complete alignment before final approval.
 
 </li>
 <li>
 
 Support the IT Project Manager during System Integration Testing (SIT) and System Acceptance Testing (SAT), and assist business teams during UAT.
 
 </li>
 <li>
 
 Perform impact assessments for proposed changes and prepare assessment reports when required.
 
 </li>
 <li>
 
 Assist team members on cross-functional projects as directed by the Line Manager.
 
 </li>
 <li>
 
 Maintain and update personal task lists on a daily basis, ensuring visibility and progress tracking.
 
 
 </li>
 </ol>
 
 Qualifications &amp; Experience:
 
 <ul>
 <li>
 
 
 Education:
 
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.
 
 </li>
 <li>
 
 
 Experience:
 
 7&ndash;8 years of proven experience as a Business Analyst, preferably in CRM or IT-focused roles.
 
 </li>
 <li>
 
 
 Certifications (Preferred):
 
 
 <ul>
 <li>
 
 IIBA-CCBA
 
 </li>
 <li>
 
 IIBA-CBAP
 
 </li>
 <li>
 
 PMI-PBA
 
 </li>
 </ul>
 </li>
 <li>
 
 
 Skills:
 
 
 <ul>
 <li>
 
 Strong analytical and problem-solving skills
 
 </li>
 <li>
 
 Excellent documentation and requirement-gathering skills
 
 </li>
 <li>
 
 Ability to communicate effectively in English (written &amp; spoken)
 
 
 </li>
 </ul>
 </li>
 </ul>
 
 Preferred Background:
 
 <ul>
 <li>
 
 Prior experience working in IT or CRM-driven environments
 
 </li>
 <li>
 
 Strong understanding of CRM systems, business workflows, and process re-engineering
 
 </li>
 <li>
 
 Ability to work collaboratively across technical and business teams
 
 </li>
 </ul>
</div>

Walee Technologies

Job Description: Technical Business Analyst Location: IslamabadThe Technical Business Analyst will bridge product requirements with technical feasibility, ensuring smooth delivery of platform features through structured documentation and close coordination with engineering and QA teams.Responsibilities<ul><li>Gather and document technical requirements for features: Reels feed, uploads, publishing, profiles, notifications, moderation.</li><li>Facilitate technical discussions with developers, architects, infra, and QA.</li><li>Validate feasibility, edge cases, and platform dependencies.</li><li>Create user stories, workflow diagrams, API specs, and process documentation.</li><li>Coordinate with QA to ensure test cases reflect business logic and flows.</li><li>Manage the product backlog and assist in prioritization.</li><li>Prepare BRDs, PRDs, sequence diagrams, and acceptance criteria.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Engineering, or related field.</li><li>5+ years of experience as a BA, Technical Writer.</li><li>Understanding of APIs, microservices, mobile platforms, and technical documentation.</li></ul>Strong analytical and communication skills.Job Type: Full-timeWork Location: In person

Technical Business Analyst

Explore 462+ Commercial business analyst in Islamabad this December. Find roles across top companies and apply now to boost your career.

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