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S&P Global

<div>
 
 About The Role
 
 
 
 
 Grade Level (for internal use):
 
 
 
 09
 
 
 
 The Team
 
 
 
 This position is in the Sustainable1 Commercial Enablement team which plays an integral role in identifying requirements, designing frameworks and process management to empower our commercial teams to excel in their workflows. We work at the intersection of business operations, project management, and technical solution implementation, providing the backbone for commercial effectiveness and growth.
 
 
 
 Responsibilities And Impact
 
 
 
 We are seeking a talented and motivated Commercial Business Analyst to join our team.
 
 
 <ul>
 <li>
 Workflow Optimization: Define requirements and optimize crucial data sets and business processes that underpin the efficiency of our commercial operations. This involves both day-to-day management and ongoing improvement initiatives. Seek approaches to leverage automation and AI tools. Leverage technical skills to translate business requirements into effective workflows and frameworks.
 </li>
 <li>
 Process Documentation: Document current and an evolving portfolio of business processes, particularly as it relates to our integration within Commodity Insights. Take ownership of these processes, ensuring they are adapted, refined, or newly constructed as business needs evolve.  Serve as the point-of-contact on Sustainable1 Commercial processes.
 </li>
 <li>
 Iterative Process Improvement: Regularly assess and iterate existing processes and data flows, employing a continuous improvement mindset. Identify bottlenecks, inefficiencies, and opportunities for process optimization to deliver superior outcomes for commercial teams.
 </li>
 <li>
 Research and Stakeholder Collaboration: Conduct thorough research and requirements gathering among a diverse group of stakeholders - sales, relationship management, commercial leadership, marketing, and business operations&mdash;to identify enablement frameworks &amp; workflows that enhances Commercial capacity.
 </li>
 <li>
 Concurrent Project Management: Manage multiple projects and assignments simultaneously. Flexibility and adaptability are key, as new needs and responsibilities may arise with little notice. Serve as a point of contact on various integration initiatives.
 </li>
 <li>
 Communication and Coordination: Serve as a point of contact between commercial teams and technical resources, facilitating clear and effective communication. Coordinate with cross-functional teams to ensure alignment and successful delivery of project goals.
 </li>
 <li>
 Data Visualization and Reporting: Utilize data visualization tools such as Power BI to produce actionable insights for commercial stakeholders. Build and maintain dashboards and reports that inform decision-making. Apply basic SQL query-building skills to extract and manipulate data from relational databases.
 </li>
 <li>
 CRM Knowledge: Leverage your understanding of Customer Relationship Management (CRM) systems to support commercial teams, aligning data and process improvements with CRM functionalities and best practices.
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 
 Basic Required Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree: A bachelor&rsquo;s degree in business, information systems, data science, computer science, engineering, or related field.
 </li>
 <li>
 Professional Experience: 2-4 years of relevant experience related to business processes, preferably in a commercial or business enablement environment.
 </li>
 <li>
 Technical Proficiency: Demonstrable experience with data visualization tools (Power BI or Tableau required). Ability to build and modify basic SQL queries. Solid understanding of database concepts, schema structure, and CRM platforms.
 </li>
 <li>
 Process Design and Improvement: Experience in process mapping, workflow improvement, and iterative solution development. Familiarity with design thinking or similar methodologies is highly valued.
 </li>
 <li>
 Communication: Strong written and verbal communication skills. Ability to clearly convey technical concepts to non-technical audiences and facilitate productive discussions among diverse stakeholders.
 
 
 </li>
 </ul>
 
 Additional Preferred Qualifications
 
 
 
 <ul>
 <li>
 Project Management: Proven track record of managing concurrent assignments and delivering projects in a timely manner. Ability to prioritize effectively and adapt to changing requirements.
 </li>
 <li>
 Analytical and Research Skills: Excellent ability to conduct qualitative and quantitative research, gather requirements, and synthesize findings into actionable recommendations.
 
 
 </li>
 </ul>
 
 About S&amp;P Global Energy
 
 
 
 At S&amp;P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.
 
 
 S&amp;P Global Energy is a division of S&amp;P Global (NYSE: SPGI). S&amp;P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more at www.spglobal.com/energy.
 
 
 
 What&rsquo;s In It For
 
 
 You?
 
 
 
 
 Our Mission
 
 
 
 Advancing Essential Intelligence.
 
 
 
 Our People
 
 
 
 We're more than 35,000 strong worldwide&mdash;so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We&rsquo;re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
 
 
 
 Our Values
 
 
 
 
 Integrity, Discovery, Partnership
 
 
 
 Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
 
 
 
 Benefits
 
 
 
 We take care of you, so you can take care of business. We care about our people. That&rsquo;s why we provide everything you&mdash;and your career&mdash;need to thrive at S&amp;P Global.
 
 
 
 Our Benefits Include
 
 
 
 <ul>
 <li>
 Health &amp; Wellness: Health care coverage designed for the mind and body.
 </li>
 <li>
 Flexible Downtime: Generous time off helps keep you energized for your time on.
 </li>
 <li>
 Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
 </li>
 <li>
 Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
 </li>
 <li>
 Family Friendly Perks: It&rsquo;s not just about you. S&amp;P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
 </li>
 <li>
 Beyond the Basics: From retail discounts to referral incentive awards&mdash;small perks can make a big difference.
 
 
 </li>
 </ul>
 For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
 
 
 
 Global Hiring And Opportunity At S&amp;P Global
 
 
 
 At S&amp;P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
 
 
 
 Recruitment Fraud Alert
 
 
 
 If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&amp;P Global never requires any candidate to pay money for job applications, interviews, offer letters, &ldquo;pre-employment training&rdquo; or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.
 
 
 
 Equal Opportunity Employer
 
 
 
 S&amp;P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
 
 
 If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
 
 
 US Candidates Only:
 
 Know Your Rights: Workplace discrimination is illegal
 
 
 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group), SWP Priority &ndash; Ratings - (Strategic Workforce Planning)
 
 
 
 Job ID:
 
 322088
 
 
 
 Posted On:
 
 2026-03-31
 
 
 
 Location:
 
 Islamabad, Pakistan
</div>

Commercial Business Analyst

About the Role: 
Grade Level (for internal use): 10
 S&P Global Energy
 The Role: Customer Solutions Analyst
 
Product: Horizons – CapIQ Pro Platform, Direct Data Feeds, & Agentic Support
 
Working hours: 8pm to 5am (Malaysia Time) / 5pm to 2am (Pakistan Time) / 12 pm to 9pm (London time) / 7am to 4pm (New York Time)
 
The Team: Global Solutions Team – Horizons Energy Expansion/Transition Products
 The Global Solutions Team for Horizons energy expansion/transition products is a dynamic, highly motivated, and cohesive group dedicated to delivering exceptional client service. Our team is forward-thinking and collaborative, consistently striving to exceed expectations by leveraging our expertise in Energy services. Colleagues, prospects, and clients recognize and value our commitment, which reinforces the positive contributions of each team member.
 Within this structure, the Horizons Solutions Team serves as a global Product Support arm under, forming the core of the SPGI Energy frontline Customer Experience group. As customer advocates, our specialists work closely with product management and commercial teams to enhance processes and address evolving client needs, ensuring a seamless and impactful customer experience.
 
The Impact: Customer Solutions Analyst (Horizons Energy Expansion/Transition)
 The Customer Solutions Analyst plays a pivotal role in delivering exceptional value to our clients by providing high-quality technical support across our diverse application portfolio. The CSA works directly with datasets spanning clean energy technology (solar, wind, batteries, etc.), supply and demand dynamics, and financial investment modeling, helping clients navigate the complexities of the energy transition and understand associated risks and opportunities.
 Our team supports clients through workflow-based presentations and personalized mentoring, ensuring a deep understanding of their needs, workflows, and challenges. Acting as a strong advocate for our customers, the CSA collaborates closely with Product, Commercial, and Marketing teams to ensure client requirements are addressed effectively. Complex Tier 3 issues are escalated to Subject Matter Experts (SMEs) and Product Development Groups for resolution.
 This position is instrumental in advancing the goals of the Energy division, with a strong focus on customer satisfaction, retention, and business growth.
 
What’s in it for you: 
This role offers outstanding opportunities for personal and professional development, enabling you to become a global expert in energy and sustainability intelligence. Through direct client
 engagements at all organizational levels—including with senior executives—you will gain invaluable industry insights and build a robust professional network. Additionally, you will have the potential for further career advancement within S&P Global by collaborating closely with colleagues across multiple departments and divisions, including the Product Management team. By actively participating in the development and refinement of product roadmaps, you will broaden your expertise and help shape innovative solutions, opening new pathways for growth.
 
Responsibilities: 
<ul>
<li>Deliver expert-level client support for S&P Global's Horizon Group products, specializing in Energy Transition, Sustainability, and Risk Data solutions through multi-channel engagement including phone, email, and direct client consultations – primarily to financial clients.</li>
<li>Resolve complex technical and workflow challenges by conducting thorough root cause analysis and providing comprehensive solutions while maintaining deep expertise in energy transition methodologies, sustainability frameworks, and data risk assessment protocols</li>
<li>Act as primary voice-of-the-customer liaison, partnering with Product, Commercial, Marketing, and Sales Operations teams to identify enhancement opportunities and support strategic customer-facing initiatives</li>
<li>Lead knowledge transfer initiatives by training new team members and developing comprehensive workflow documentation while fostering collaborative relationships across Engineering, Product Management, and Development teams</li>
<li>Provide critical escalation support during system outages and high-impact incidents, ensuring seamless business continuity and maintaining S&P Global's reputation for exceptional client service excellence</li>
<li>Drive continuous improvement in support processes and client satisfaction metrics while staying current with evolving energy transition and sustainability market trends through ongoing professional development and industry engagement</li>
<li>Perform other duties as assigned.</li>
</ul>
Required Qualifications: 
<ul>
<li>Bachelor’s degree in Business, Finance, Economics, or a related field, along with a minimum of 3 to 5 years of industry experience—preferably within the energy and financial sectors</li>
<li>3 to 5 years of experience in client support, customer success, or technical support roles, preferably within financial services</li>
<li>Strong analytical and problem-solving skills with experience using support platforms such as Salesforce Service Cloud, or ServiceNow for case management and client communication</li>
<li>Excellent written and verbal communication skills with demonstrated ability to explain complex technical concepts to diverse audiences within Financial Corporates and manage multiple client relationships simultaneously</li>
<li>Tech savvy around AI concepts and prompts, and comfortable working in a fast-paced, data-driven working environment.</li>
<li>Excellent organizational, time and project management skills. Ability to handle multiple projects and priorities in a professional and timely manner.</li>
<li>Knowledge of using MS Office Suites, Windows operating systems, networking, and internet functionality. Experience using Saleforce.com is an advantage.</li>
<li>Flexible to work on weekends or public holidays.</li>
</ul>
Key soft skills: 
<ul>
<li>Strong team player who collaborates effectively with colleagues across different functions and contributes positively to team dynamics</li>
<li>Respectful and professional demeanor when interacting with clients, colleagues, and stakeholders at all levels of the organization</li>
<li>Customer-focused mindset with patience and empathy when handling challenging client situations</li>
<li>Adaptability to learn new products, technologies, and industry developments quickly while supporting team knowledge sharing</li>
<li>Experience working in a global, multicultural environment with clients across different time zones</li>
</ul>
About S&P Global Energy
 At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.
 
S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more at www.spglobal.com/energy .
 
What’s In It For You?
 
Our Mission: 
Advancing Essential Intelligence.
 
Our People: 
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
 
Our Values: 
Integrity, Discovery, Partnership
 
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
 
Benefits: 
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
 
Our benefits include: 
Health & Wellness: Health care coverage designed for the mind and body.
 
Flexible Downtime: Generous time off helps keep you energized for your time on.
 
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
 
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
 
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
 
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
 For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
 
Global Hiring and Opportunity at S&P Global: 
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
 
Recruitment Fraud Alert: 
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here .
 
-----------------------------------------------------------
 
Equal Opportunity Employer
 S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
 
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
US Candidates Only: Know Your Rights: Workplace discrimination is illegal
 
----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)
 
Job ID: 326614
 Posted On: 2026-03-25
 Location: Penang-Jalan, Pulau Pinang (Penang), Malaysia

Customer Solutions Analyst (US Shift)

Magna Foodservice Limited

Magna Foodservice &ndash; Credit Control AnalystMagna Foodservice is a leading UK-based supplier supporting independent restaurants and fast-food businesses with premium-quality food solutions.Established in 1997, the company has built a strong reputation through innovation, reliability, and operational excellence, offering a wide range of own-brand products supported by advanced, temperature-controlled facilities.Driven by integrity, passion, and a customer-centric approach, Magna Foodservice is committed to empowering its partners&rsquo; success across the food industry.Role Overview &ndash; Credit Control Analyst<ul><li>Review weekly debt ledger, identify aged balances, and execute collection procedures.</li><li>Handle and resolve customer queries promptly and professionally.</li><li>Negotiate effectively to ensure timely recovery of outstanding balances.</li><li>Ensure strict adherence to the company&rsquo;s Credit Policy across the business.</li><li>Develop and implement process improvements to enhance collection efficiency.</li><li>Prepare and maintain case files for debt collection and legal actions when necessary.</li><li>Collaborate with internal teams to support smooth credit control operations.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in Finance, Accounting, Business Administration, or a related field.</li><li>Proven experience in credit control or a similar role.</li><li>Strong understanding of credit control procedures and debt recovery processes.</li><li>Excellent communication and negotiation skills.</li><li>Good analytical skills with attention to detail.</li><li>Proficiency in Microsoft Excel and accounting/ERP systems (e.g., NetSuite preferred).</li><li>Ability to work independently and manage multiple priorities effectively.</li></ul>Job LocationI-8 Markaz, Islamabad (Onsite Role)Pay: From Rs80,000.00 per monthWork Location: In person

Credit Control Analyst

Zones

<div>Description 
 
 
Company Overview:
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
The IAM Security Analyst - Level I will perform identity and access management as well as assist in information security functions in support of the company's operations. Other functions include privileged access management, network access control, and security incident review/response. The IAM Security Analyst - Level I is expected to interface with other business units as part of the employee onboarding and offboarding process as well as while performing adjustments of rights as required for role changes. The role will also interact with security, networking, and system team peers to assist in responding to events and escalations and help ensure the company's security posture and processes are continuously improving. 
 What you&rsquo;ll do as the IAM Security Analyst:
 Employees employed in the role of IAM Security Analyst shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice. 
<ul><li>
Oversee the company&rsquo;s process of Identify and Access Management (IAM) with a security focus</li><li>
Work with other members of the team to streamline and automate the company's IAM processes to lessen the workload and improve organization security</li><li>
Assist in developing strategic roadmaps for IAM systems and the program</li><li>
Assist in developing enterprise-wide standards for IAM</li><li>
Monitor system logs, SIEM tools, and other security tools for unusual or suspicious activity</li><li>
Monitor internal control systems to ensure appropriate information access levels and security is maintained</li><li>
Implement or coordinate remediation required by policies, standards, reviews, and audits, documenting exceptions as necessary</li><li>
Conduct audits and reviews of endpoint, network, and system security controls and manage remediation efforts</li><li>
Conduct risk analysis, threat, and vulnerability assessments</li><li>
Perform other duties as assigned</li></ul> 
What you will bring to the team:
EDUCATION/CERTIFICATION: 
Bachelor's degree in Computer Science, Management Information Systems, or related technical field. 
CERTIFICATES/LICENSES, ETC: 
 
Equivalent technical training and/or IT certifications required as related to IAM. 
 REQUIRED EXPERIENCE:
<ul><li>Experience in enterprise Identity and Access Management</li><li>Experience in process documentation and improvement</li><li>Working knowledge of fundamental security principles such as RBAC and PoLP</li><li>Knowledge and experience with identity and cloud security technologies</li><li>Working technical knowledge of endpoint security systems</li><li>Strong understanding of IP, TCP/IP, and other network administration protocols</li><li>Familiarity with Windows and Linux operating systems</li><li>Familiarity with Dynamics 365 FnO and CE applications</li><li>Experience scripting using:</li><li>PowerShell</li><li>Azure Cloud shell</li><li>Proven analytical and problem-solving abilities</li><li>Ability to effectively prioritize and execute tasks in a high-pressure environment</li><li>Good written, oral, and interpersonal communication skills</li><li>Excellent troubleshooting skills</li><li>Ability to conduct research into IT security issues and products as required</li><li>Ability to present ideas in business-friendly and user-friendly language</li><li>Highly self-motivated and directed</li><li>Keen attention to detail</li><li>Team-oriented and skilled in working within a collaborative environment</li></ul> 
Zones offers a comprehensive Benefits package 
 
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Shift Timings: 9:00 P.M to 06:00 A.M (Pk time) 
#LI-AK2</div>

IAM Security Analyst

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 As a Services Operations Analyst, you will play a key role in supporting operational excellence across our services organization. This role focuses on analyzing data, improving order and service delivery processes, managing internal and client-facing reports, and enhancing operational workflows. You will contribute to customer satisfaction and operational efficiency by providing data-driven insights, tracking performance against SLAs, and supporting cross-functional collaboration.
 
 
 
 What You&rsquo;ll Do As a Services Operations Analyst
 
 
 
 Employees employed in the role of Services Operations Analyst shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 
 Key Responsibilities
 
 
 
 Operations &amp; Order Management
 
 
 <ul>
 <li>
 Analyze and process service orders and quotes accurately and in a timely manner.
 </li>
 <li>
 Monitor open orders and ensure follow-up for timely fulfillment and resolution.
 </li>
 <li>
 Track and report on SLA performance for quotes and order processing.
 </li>
 <li>
 Identify delays and process bottlenecks; recommend and implement improvements.
 
 
 </li>
 </ul>
 Data &amp; Reporting
 
 
 <ul>
 <li>
 Generate operational and customer-specific reports on a regular basis.
 </li>
 <li>
 Ensure the accuracy, clarity, and timeliness of reports shared with internal and external stakeholders.
 </li>
 <li>
 Analyze historical data and trends to identify service performance gaps and improvement areas.
 </li>
 <li>
 Maintain and enhance reporting dashboards in collaboration with Sales and Enterprise Operations.
 
 
 </li>
 </ul>
 Customer &amp; Sales Support
 
 
 <ul>
 <li>
 Support Sales and Customer teams by delivering operational insights and data.
 </li>
 <li>
 Act as a key point of contact for inquiries related to order status, quote tracking, and reporting.
 </li>
 <li>
 Address service-related issues proactively and escalate when necessary.
 </li>
 <li>
 Ensure alignment with SLAs and customer expectations at every interaction point.
 
 
 </li>
 </ul>
 Sourcing &amp; Catalog Management
 
 
 <ul>
 <li>
 Manage sourcing and fulfillment of off-catalog customer requests.
 </li>
 <li>
 Ensure accuracy and updates of custom catalogs on internal systems (e.g., Zones Connect).
 </li>
 <li>
 Coordinate with internal teams for inventory allocations and customer-specific software agreements.
 
 
 </li>
 </ul>
 Project Coordination
 
 
 <ul>
 <li>
 Collaborate with the PMO or Enterprise Operations for new customer rollouts or service initiatives.
 </li>
 <li>
 Support the planning and execution of account-level service initiatives.
 </li>
 <li>
 Identify opportunities to automate and streamline service delivery processes.
 
 
 </li>
 </ul>
 
 What You Will Bring To The Team
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Operations, or a related field.
 </li>
 <li>
 2&ndash;3 years of experience in service operations, order management, or business analysis roles.
 </li>
 <li>
 Proven analytical skills with the ability to interpret data and trends.
 </li>
 <li>
 Strong proficiency in Microsoft Excel and reporting tools.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Ability to work independently, prioritize tasks, and meet tight deadlines.
 </li>
 <li>
 Strong organizational and problem-solving abilities.
 </li>
 <li>
 Experience in enterprise-level sales or services operations is a plus.
 
 
 </li>
 </ul>
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 Experience with CRM and ERP systems (e.g., Salesforce, NetSuite, etc.).
 </li>
 <li>
 Familiarity with SLA tracking and performance measurement.
 </li>
 <li>
 Knowledge of software/service contracts and catalog management.
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Shift Timings: 9:00 PM to 6:00 AM (Pk Time)
</div>

Services Operations Analyst

Fusemachines

<div>
 
 About Fusemachines
 
 
 
 Founded in 2013, Fusemachines is a global provider of enterprise AI products and services, on a mission to democratize AI. Leveraging proprietary AI Studio and AI Engines, the company helps drive the clients&rsquo; AI Enterprise Transformation, regardless of where they are in their Digital AI journeys. With offices in North America, Asia, and Latin America, Fusemachines provides a suite of enterprise AI offerings and specialty services that allow organizations of any size to implement and scale AI. Fusemachines serves companies in industries such as retail, manufacturing, and government.
 
 
 Fusemachines continues to actively pursue the mission of democratizing AI for the masses by providing high-quality AI education in underserved communities and helping organizations achieve their full potential with AI.
 
 
 
 About The Role
 
 
 
 As a Jr. Power BI Analyst, you will play a pivotal role in leveraging data to drive strategic decisions and enhance operational efficiency. You will be responsible for designing, developing, and maintaining PowerBI dashboards and reports that provide valuable insights to various stakeholders across the organization. Your work will directly contribute to optimizing business processes and improving customer experiences.
 
 
 
 This is a remote role on a contract basis.
 
 
 
 
 Qualification &amp; Experience
 
 
 
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 Bachelor's or master's degree in a quantitative field such as statistics, mathematics, or computer science
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 At least 2 years of experience in data analytics, with a focus on business intelligence and data visualization
 
 
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 Required Skills/Competencies
 
 
 
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 Proven experience as a PowerBI analyst or similar role, with a strong portfolio showcasing impactful dashboards and reports
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 Proficiency in SQL for data extraction, transformation, and manipulation
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 Solid understanding of data modeling concepts and experience in designing efficient data models
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 Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions
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 Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams
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 Experience with other BI tools (e.g., Tableau) is a plus
 
 
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 Roles And Responsibilities
 
 
 
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 Collaborate with cross-functional teams to understand business requirements and translate them into actionable insights using SQL and PowerBI
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 Develop visually appealing and interactive dashboards and reports to effectively communicate key performance indicators (KPIs), trends, and anomalies
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 Optimize data models and queries to ensure efficient performance and scalability of PowerBI solutions
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 Implement best practices for data visualization, ensuring clarity, consistency, and usability for end users
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 Work closely with data engineers to integrate data from various sources and maintain data accuracy and integrity
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 Provide training and support to end users to maximize adoption and utilization of PowerBI tools
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 Stay updated on industry trends and advancements in data visualization and analytics technologies, recommending improvements and innovations as appropriate
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 Collaborate with IT teams to ensure compliance with data security and governance policies
 
 
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 Fusemachines is an Equal Opportunities Employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by applicable federal, state, or local laws.
 
 
 
 Powered by JazzHR
 
 
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Jr. Power BI Analyst

Z Media Technologies

Financial Markets Analyst &ndash; Morning Shift (9 AM - 6 PM)Location: Z Media Technologies, Bolan St, near Soneri Bank, Soan GardensBlock D, Rawalpindi, Islamabad, Punjab 46000Shift: Morning (9 AM - 6 PM)Job Description:We are looking for a highly analytical and detail-oriented Financial Markets Analyst to join our team. The ideal candidate will have strong knowledge and hands-on experience in cryptocurrency, stock markets, and commodities trading. You will be responsible for analyzing market trends, identifying investment opportunities, and providing data-driven insights to support strategic decisions.Key Responsibilities<ul><li>Monitor and analyze financial markets, including crypto, stocks, and commodities</li><li>Conduct technical and fundamental analysis to identify trends and trading opportunities</li><li>Prepare daily/weekly market reports and forecasts</li><li>Track global economic news and evaluate its impact on financial markets</li><li>Develop and maintain financial models, charts, and dashboards</li><li>Provide actionable insights and recommendations to management or clients</li><li>Analyze risk factors and market volatility</li><li>Stay updated with emerging trends in blockchain, digital assets, and global markets</li><li>Collaborate with trading, finance, and strategy teams</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Finance, Economics, Business, or a related field</li><li>Proven experience in financial market analysis</li><li>Strong knowledge of:</li><li>Cryptocurrency markets (e.g., Bitcoin, Ethereum)</li><li>Stock markets</li><li>Commodities (e.g., gold, oil)</li><li>Proficiency in technical analysis tools (TradingView, MetaTrader, etc.)</li><li>Understanding of fundamental analysis and macroeconomic indicators</li><li>Strong analytical and problem-solving skills</li><li>Excellent communication and reporting skills</li><li>Proficiency in Excel, Google Sheets, or financial tools</li></ul>Preferred Qualifications<ul><li>Experience in crypto trading or blockchain projects</li><li>Certifications such as CFA (Level 1 or above) or relevant finance certifications</li><li>Familiarity with AI tools or data analysis platforms</li><li>Experience with APIs or financial data tools</li></ul>Key Competencies<ul><li>Data-driven decision-making</li><li>Critical thinking</li><li>Attention to detail</li><li>Time management</li><li>Ability to work under pressure in fast-moving markets</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Learning and growth opportunities</li><li>Exposure to global financial markets</li><li>Collaborative and innovative work environment</li></ul>Job Type: Full-timePay: Rs1.00 per monthWork Location: In person

Financial Markets Analyst

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