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commercial cards services specialist uk gps cmo gsc

HSBC

<div>
 
 Job Profile Text
 
 
 
 The commercial card service specialist team is a ring-fenced team aimed at replicating the client experience provided by card service managers. Whilst these service managers will not be geographically located in the same country as the client, they will provide the client with the expected service by leveraging technology. These will be service-oriented individuals with the right amount of card knowledge to be able to address the different complex card queries from clients. They will not have a client portfolio; however, they will own the query that they pick up from the generic pooled mailbox.
 
 
 
 The Jobholder Is Primarily Responsible For
 
 
 
 <ul>
 <li>
 Ownership of card issues &ndash; Completely own card related issues. The service specialists will be the face of HSBC/GPS for card issues and liaise with the different departments where required. Card specialists will ensure constant updates and hold responses as appropriate.
 </li>
 <li>
 First Contact Resolution &ndash; Whilst there will be instances where card service specialists will have to coordinate with different teams, the behavior will always be to drive first contact resolution, either through email and or where required via call/zoom.
 </li>
 <li>
 Creation of synergies between card operations, card service managers, client account manager, and contact center.
 </li>
 <li>
 Compliment / support card service manager and client account manager &ndash; The card service specialist will be complimenting the CSS and CAMs for card related issues as appropriate.
 </li>
 <li>
 Connectivity &ndash; The jobholder will where possible engage the client through zoom video calls and not just through audio / emails.
 
 
 </li>
 </ul>
 
 Control
 
 
 
 Card service specialists are accountable for setting the &lsquo;tone at the top&rsquo; which underpins the principles of a positive and effective internal control environment. They should exhibit leadership and direction to their teams for establishing and maintaining an effective work environment.
 
 
 
 Conduct
 
 
 
 Management of conduct is a critical component of all our business activities including, for example, the Group&rsquo;s strategy and business models, our culture and behaviors, our interaction with customers, our financial markets operations, and our governance and oversight processes. HSBC's approach to conduct is designed to ensure we deliver fair outcomes for our customers and do not disrupt the orderly and transparent operation of financial markets.
 
 
 Focus on conduct is integral to HSBC&rsquo;s values and principles and supports the Group&rsquo;s strategy for sustainable growth and streamlining of business processes and procedures.
 
 
 HSBC Has Defined The Global Outcomes Relating To Conduct Which Must Be Delivered By Global Lines Of Business, HOST And The Global Functions. The 15 Global Outcomes Are Located Within The Document In This Link
 
 
 Global Risk FIM / Regulatory Compliance / B.25 Global Conduct Policy
 
 
 Whilst all 15 Global Outcomes apply across the organization, there are more dominant or relevant Outcomes which relate to specific roles. Below is an indicative guide to show which Outcomes are more likely to apply to this job description. This should be used as a guide only and all roles within the organization should adhere to the Outcomes and the local regulatory standards and requirements relating to the markets in which they operate.
 
 
 
 Strategy &amp; Business Models
 
 
 
 <ul>
 <li>
 Rules under this category are not applicable to this job
 
 
 </li>
 </ul>
 
 Culture &amp; Behaviors
 
 
 
 <ul>
 <li>
 Our culture supports our people and empowers them to consistently do the right thing for our customers and markets in which we operate
 </li>
 <li>
 Our people are competent and committed to the fair treatment of customers and not disrupting the integrity of markets
 </li>
 <li>
 We are open to challenges, we acknowledge when things go wrong, we fix things, and we learn from our mistakes
 </li>
 <li>
 We reward good performance, behavior and attitude which deliver the fair treatment of customers and uphold market integrity
 
 
 </li>
 </ul>
 
 Customer
 
 
 
 <ul>
 <li>
 We know our customers and understand their needs-we actively listen to them and ask the right questions
 </li>
 <li>
 Our products and services provide a balanced exchange of value between HSBC and our customers
 </li>
 <li>
 Throughout our Sales and servicing we are efficient, transparent and customer focused
 
 
 </li>
 </ul>
 
 Markets
 
 
 
 <ul>
 <li>
 We seek to prevent and will proactively identify actions and behaviors that constitute market misconduct, and respond appropriately
 </li>
 <li>
 We manage conflicts of interest and appropriately handle information to reduce the opportunity for misuse
 
 
 </li>
 </ul>
 
 Governance &amp; Oversight
 
 
 
 <ul>
 <li>
 Our governance framework provides effective oversight of how we fairly treat customers and uphold market integrity
 
 
 </li>
 </ul>
 
 Principal Accountabilities
 
 
 
 
 Impact on the Business/Function
 
 
 
 <ul>
 <li>
 Handle GPS GB and CMB (CIB) Card clients Program Admins, Treasurers, Finance Managers as one point contact for their Commercial Card queries / issues
 </li>
 <li>
 Contribute to the delivery of the key strategic initiatives set by Card Service leadership which will influence delivery of solutions to our customers across GBM and CMB
 </li>
 <li>
 Work in combination with other functions &ndash; Card Operations, Fraud Management, Country Teams, GPS Service Manager and Card Product Team to achieve end-to-end client fulfilment
 </li>
 <li>
 Facilitate the provision of technical guidance to clients for navigating e-Channels such as MiVision, Smart Data Gen, TSYS, Visa Interlink, etc
 
 
 </li>
 </ul>
 
 Typical Targets and Measures
 
 
 
 <ul>
 <li>
 Client satisfaction
 </li>
 <li>
 Resolution of client service issues
 </li>
 <li>
 High net promoter score
 </li>
 <li>
 Process improvements suggested and implemented
 
 
 </li>
 </ul>
 
 Customers / Stakeholders
 
 
 
 <ul>
 <li>
 Act as a Services champion (Subject Matter Expert) for the RMs, Sales Managers within CMB and GBM to structure the transactions and ensure and provide advisory solutions to the respective clients.
 </li>
 <li>
 Ensure positive client experiences through support, Card Solution advice and best practices in relation to GPS Commercial Cards.
 </li>
 <li>
 Ensure that GPS is responsive to the requirements and expectations of the Global Businesses regarding service expectation on Commercial Cards.
 </li>
 <li>
 Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
 </li>
 <li>
 Drive and maintain regular dialogue with Global Businesses to ensure alignment of objectives and effective communication of GPS Services initiatives.
 </li>
 <li>
 Manage commercial card process for clients to ensure positive client experience, accelerate revenue realization of won mandates, and improve transactional efficiency.
 </li>
 <li>
 Take ownership of clients&rsquo; cards service needs and deliver solutions aligned with client expectations which will help ensure retention of client&rsquo;s business
 </li>
 <li>
 Constantly meet or exceed global and local service standards for internal and external clients.
 </li>
 <li>
 Effectively manage and record all client complaints. Ensure proper escalation is done to GPS Card Business team
 
 
 </li>
 </ul>
 
 Leadership &amp; Teamwork
 
 
 
 <ul>
 <li>
 Exhibits behavior aligned to the overall HSBC vision, values and goals, and inspires and engages people to create an inclusive, high performing, customer-centered culture
 </li>
 <li>
 Works cohesively with Team members including Team leader to achieve positive outcomes for the clients.
 </li>
 <li>
 Shares best practices and learnings within the team and takes a hands on approach in coaching new or junior team members
 </li>
 <li>
 Demonstrate the highest level of professionalism and integrity, setting exemplary standards of conduct to all employees
 </li>
 <li>
 Foster a strong, collaborative culture and positive team dynamics consistent with Group values
 </li>
 <li>
 Continue to develop skills, seek explicit development opportunities personally to achieve the highest levels of industry professionalism
 
 
 </li>
 </ul>
 
 Operational Effectiveness &amp; Control
 
 
 
 <ul>
 <li>
 Maintain a robust and efficient control environment across GPS to ensure good operational, financial and project management and compliance with HSBC policy and procedures, together with early identification and effective resolution or escalation of issues that arise
 </li>
 <li>
 Exercise judgment to assess and mitigate financial, documentary, credit, regulatory and compliance risks.
 </li>
 <li>
 Compliance of group policies and regulatory requirements
 </li>
 <li>
 Ensure that each service specialists training assigned is completed as per the mandatory requirements
 </li>
 <li>
 Ensure client complaints are recorded, reviewed and resolved in accordance with global and or country complaints handling standards
 </li>
 <li>
 Continually identify and address root cause issues that impact service levels
 </li>
 <li>
 Adopt preventive measures to improve and protect service levels.
 
 
 </li>
 </ul>
 
 Local Job Requirements
 
 
 
 
 Role Context
 
 
 
 Client experience is a significant differentiator within the transaction banking space. Across the different markets Commercial Cards are a key driver of fee income and our proposition provides a differentiator to open client discussions. There is an opportunity to build on this strength through a team of dedicated commercial cards team to support complex queries.
 
 
 With card solutions becoming more complex, clients are seeking a service specialist who can own the problem from start to finish, and this is being viewed as an important component of the larger card solution itself. Whilst there are generic service managers, the objective of the commercial card service specialists is to act as a go in between, as well a dual owner, that is service ownership and issue ownership &ndash; them being the singe one point of contact for all things cards at a program admin, treasurer level.
 
 
 The card service specialists aligning with Group strategy, creating synergy with other country teams, and closely interacting with various internal (GB &amp; CMB RMs, Card Operations, Service Managers, FCC, RC, Legal &amp; Tax, etc.) and external (GB &amp; CMB customers), global, regional and local stakeholders are important activities to be successful in the role.
 
 
 While in the process of delivering to meet customers&rsquo; expectations, the person is required to ensure that the team operates within the parameters established by external regulators in the region and is also subject to internal Group parameters. Therefore, a broad knowledge of the business environment and the commercial card business in the middle east, as well as a strong working knowledge of HSBC's operations, systems, card products and services in the region is required.
 
 
 
 Major Challenges
 
 
 
 Enhance our global position as the leading international transactions bank by establishing a pioneer service culture in terms of industry&rsquo;s best practices, undisputed leadership, and consultative solution delivery.
 
 
 Given the existing competitive market landscape, the jobholder is required to keep up to date in terms of market trends, card products, and ever-changing customers&rsquo; needs. In view of the dependency with different departments like card operations, fraud management, product, IT, it is expected the individual will create a working relationship with these teams and will be required to demonstrate broad and effective stakeholder management across various parties. The job holder will proactively identify internal efficiency opportunities by initiating improvement process review, engaging the cross function / cross country teams with an aim to enhance customer experience, elevating customer recognition and satisfaction.
 
 
 
 Certifications, Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Fairly good understanding of payments, and commercial cards.
 </li>
 <li>
 A passion for serving clients and managing clients, front line client engagement experience
 </li>
 <li>
 Ability to own issues, to be able to be in front of a client (via Video) and take ownership
 </li>
 <li>
 High commitment to service excellence and client relationship management
 </li>
 <li>
 Strong knowledge of back end operational process
 </li>
 <li>
 Fluent English language command &ndash; speaking and writing
 </li>
 <li>
 Strong interpersonal, influencing and communication skills
 </li>
 <li>
 Minimum 2 &ndash; 3 years in front line service, complex query handling
 </li>
 </ul>
</div>

Commercial Cards Services Specialist UK - GPS - CMO, GSC

NAOS Solutions

<div>
 
 Naos is hiring &ndash; Sales Manager
 
 
 
 
 
 We are looking for an experienced Sales Manager to lead our export sales operations and commercial team in the fresh produce sector. The role involves managing UK/EU/Middle East accounts, driving strategic growth, and coordinating with cross-functional teams in a fast-paced export environment.
 
 
 
 
 
 What you&rsquo;ll do:
 
 
 
 
 
 Lead and develop the Sales &amp; Supply Chain team (Sales Executives, Account Managers, Coordinators)
 
 
 Set KPIs, targets, and performance plans for the team
 
 
 Manage key retailer, wholesaler, and importer accounts
 
 
 Expand existing accounts and secure new clients across multiple regions
 
 
 Oversee commercial strategy, contract negotiations, and market analysis
 
 
 Coordinate sales plans with production, QC, packhouse, and logistics teams
 
 
 Represent the company at international trade events
 
 
 
 
 
 
 
 
 Requirements:
 
 
 
 
 
 10+ years in the fresh-produce export sector
 
 
 10+ years in senior leadership managing commercial/export operations
 
 
 Proven success with UK/EU retailer and wholesale accounts
 
 
 Strong understanding of supply chains, cold chain, QC processes, and export documentation
 
 
 Experience managing multi-role commercial/supply chain teams
 
 
 Fluent English and CRM/ERP proficiency (Odoo preferred)
 
 
 Strong leadership, negotiation, and analytical skills
 
 
 
 
 
 
 
 
 What we offer:
 
 
 
 
 
 Competitive senior-level salary + performance bonuses
 
 
 Mobile and travel allowances
 
 
 International travel opportunities
 
 
 Clear growth path within the organization
 
 
 
 
 
 
 
 
 Apply now
 
</div>

Sales Manager – Fresh Produce Exports

AbbVie

<div>
 
 Company Description
 
 
 
 AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas &ndash; immunology, oncology, neuroscience, and eye care &ndash; and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.
 
 
 
 Job Description
 
 
 
 
 JOB SUMMARY:
 
 
 
 In collaboration with the AMD and MENA Regional PV lead (RPL), Lead the coordination and execution of all aspects of pharmacovigilance (PV) at the affiliate level to ensure that AbbVie&rsquo;s statutory and ethical responsibilities are met.
 
 
 Acts as the Affiliate&rsquo;s main contact point for pharmacovigilance matters with the National Regulatory Agency and AbbVie Global Patient Safety (GPS) function.
 
 
 Serves as the National Qualified Person for Pharmacovigilance (NQPPV) when applicable, with sufficient authority to influence the performance of the quality system and pharmacovigilance activities and to promote, maintain and improve compliance with the legal requirements. Detailed role profile outlining the specific accountabilities of the role are described in the country attestation form.
 
 
 Provides strategic leadership to manage and support the PV team in executing assigned responsibilities.
 
 
 Supports recruitment, on-boarding, training, development through coach and mentoring, performance management, and succession planning of appropriately skilled PV staff
 
 
 
 KEY DUTIES AND RESPONSIBILITIES:
 
 
 
 
 Oversight of the Pharmacovigilance System
 
 
 
 <ul>
 <li>
 Ensures that PV processes, procedures and systems are in place to comply with AbbVie Global PV procedures and with local and/or regional PV regulations.
 </li>
 <li>
 Maintains oversight of the performance of all activities that fulfil local and applicable regional PV regulations, including those performed by the Regional PV Teams and/or outsourced partners, in collaboration with Regional PV Leaders who oversee day-to-day operational PV activities
 </li>
 <li>
 Maintains oversight of AbbVie&rsquo;s PV system master file (PSMF) with the authority to ensure that the information contained is an accurate and up-to-date reflection of the PV system.
 </li>
 <li>
 Delegates specific tasks under supervision and with documentation, to appropriately qualified and trained individuals, provided that the QPPV maintains system oversight and overview of the safety profiles of all products.
 
 
 </li>
 </ul>
 
 Quality Management System
 
 
 
 Partners with the Regional PV Teams to:
 
 
 <ul>
 <li>
 Ensure Affiliate PV System procedure(s) aligns with corporate PV procedures and complies with local and regional PV regulations.
 </li>
 <li>
 Manage any non-conformity and/or planned departures from corporate and/or local PV procedures according to the global issue and exception management process and ensure any corrective/preventive actions are completed according to the schedule.
 </li>
 <li>
 Maintain oversight of the PV training plan and ensure training compliance of local PV personnel and other affiliate personnel with Corporate and Local PV training requirements.
 </li>
 <li>
 Oversee training compliance of partner company staff according to local contract requirements.
 
 
 </li>
 </ul>
 
 Adverse Event &amp; Periodic Safety Reporting
 
 
 
 <ul>
 <li>
 Maintains oversight of the PV system and ensures that processes, procedures and systems are in place for intake, processing, follow up, translating and reconciling adverse events and other safety information reportable to GPS from spontaneous and solicited sources and from clinical studies.
 </li>
 <li>
 Partners with the Regional PV Teams in GPS to ensure reporting of both clinical and post-marketing Individual Case Safety Reports (ICSRs) and Periodic and Aggregate Reports to the Regulatory Agencies, Ethics Committees and Investigators, to comply with corporate PV procedures and with local and regional PV regulations as required.
 
 
 </li>
 </ul>
 
 Audits and Inspections
 
 
 
 <ul>
 <li>
 Serves as the affiliate Lead and point of contact for affiliate PV audits and Regulatory Authority PV inspections, demonstrating understanding of the overall AbbVie PV system and how Global PV processes and GPS Regional PV Teams are set-up and structured, supporting the fulfilment of local legal requirements.
 </li>
 <li>
 Collaborates with the GPS Regional teams to manage audits of processes executed by the GPS Regional PV Teams as well as audits of affiliate service providers and /third parties.
 </li>
 <li>
 Collaborates with GPS Regional teams in the development of CAPA in response to observations and the tracking actions to completion in a timely manner.
 
 
 </li>
 </ul>
 
 Partnership with business partner with possibility for identification and/or handling of safety information
 
 
 
 <ul>
 <li>
 Acts as key safety advisor for affiliate cross-functional partners on safety topics ensuring that business partnerships involving activities where there is a reasonable possibility for the identification and/or handling of safety information are assessed for the generation of safety information and the applicable PV requirements, and that applicable PV and safety data exchange agreements are implemented.
 </li>
 <li>
 Partners with the GPS Regional PV Teams to ensure that:
 </li>
 <ul>
 <li>
 All sources of adverse events and other safety information are identified at the local level and mechanisms are in place for collection and collation of all data by GPS Regional team.
 </li>
 <li>
 Content of local Safety Data Exchange Agreements (SDEAs) and other PV agreements conforms to AbbVie procedures and local requirements and maintains the inventory in the GPS PV Agreements Database.
 </li>
 <li>
 Compliance with local agreements.
 
 </li>
 </ul>
 </ul>
 
 PV Training
 
 
 
 <ul>
 <li>
 Collaborates with the GPS PV Regional teams to ensure overall training compliance with corporate procedures and local PV requirements, including the maintenance of the PV Training Matrix and the development of additional PV training materials, as required.
 
 
 </li>
 </ul>
 
 Legislation Intelligence
 
 
 
 <ul>
 <li>
 Collaborates with the GPS Regional PV teams to ensure monitoring of local (and applicable regional/area) PV-relevant hard intelligence, and leads the impact assessment of such intelligence.
 
 
 </li>
 </ul>
 
 Risk Management
 
 
 
 <ul>
 <li>
 Leads the local risk management activities in alignment with local regulations with the AMD.
 </li>
 <li>
 Coordinates the receipt and distribution of Risk Management Plan (RMP), Core Implementation strategy (CIS) and additional risk minimization measures (aRMM) to relevant affiliate stakeholders.
 </li>
 <li>
 Develops a deep knowledge of the RMPs to obtain information on the risk/benefit profile of products.
 </li>
 <li>
 Liaises with affiliate stakeholders &amp; office of Risk Management (ORM) Team and where applicable, seek involvement of relevant global stakeholders during development or revision of the local RMO or RMP Annex (if applicable), Local implementation strategy (LIS), Country Dissemination Plan (CDP) &amp; local aRMM.
 </li>
 <li>
 Performs the assessment and implementation of the CIS and accompanying aRMM, when applicable
 
 
 </li>
 </ul>
 
 Safety Monitoring &amp; Evidence Generation
 
 
 
 <ul>
 <li>
 Maintains an overview of medicinal product safety profiles and any emerging safety concerns for company products marketed within the relevant jurisdiction and maintains awareness of conditions or obligations adopted as part of the marketing authorizations, commitments relating to safety or the safe use of the products and of post-authorization safety studies requested by a regulatory agency.
 </li>
 <li>
 Be a key driver in the generation and interpretation of safety evidence across the product lifecycle.
 </li>
 <li>
 Understands and monitors incoming local safety data and communicate changes or potential concerns to the GPS Regional team, Product Safety Team Lead and the EU QPPV (for products marketed in the EEA), for evaluation.
 </li>
 <li>
 Through the oversight of pharmacovigilance processes and the active monitoring of safety data, the ASR ensures that robust evidence is generated to inform risk management, regulatory submissions, and product safety profiles.
 </li>
 <li>
 Reviews summary reports of local research-related activities and communicate any safety insights/findings with Medical Teams and GPS Regional team.
 </li>
 <li>
 Leads product safety communication and education initiatives for local cross-functional teams on major PV topics and on local data sources.
 
 
 </li>
 </ul>
 
 Launch Readiness
 
 
 
 <ul>
 <li>
 Sets a solid local safety &amp; PV strategy incorporating proactive PV contributions to ensure a successful product / indication launch at the affiliate.
 </li>
 <li>
 Acts as key safety advisor for affiliate cross-functional partners on safety topics.
 
 
 </li>
 </ul>
 
 PV Advocacy
 
 
 
 <ul>
 <li>
 Maintains awareness, oversight and actively contributes to assessing the impact of new legislations on the PV system and drives Abbvie PV advocacy efforts via strong internal &amp; external collaboration including engagement with local trade associations, industry network, and with Regulatory Agencies.
 </li>
 <li>
 Collaborates on internal and external PV advocacy efforts, in alignment with the AbbVie, GPS Regional team, and QPPV Office advocacy guidance.
 
 
 </li>
 </ul>
 
 After Hours Availability &amp; Business Continuity
 
 
 
 <ul>
 <li>
 Ensures that a Local affiliate PV Disaster Recovery Plan/Business Continuity Plan is established in a risk-based manner to allow for continuation of critical business processes for PV.
 </li>
 <li>
 Ensures availability to be at AbbVie&rsquo;s disposal permanently and continuously on a 24-hour basis, if applicable, and that an after-hours process is in place for the reporting of AEs and that a Disaster Recovery Plan/Business Continuity Plan is established to allow for continuation of critical business processes for PV.
 
 
 </li>
 </ul>
 
 Authority and reporting lines:
 
 
 
 <ul>
 <li>
 This position reports into the Affiliate Medical Director.
 </li>
 <li>
 Member of the Affiliate Medical Leadership Team in order to influence decisions which can potentially impact the PV system locally.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Medical or pharmacy degree.
 </li>
 <li>
 At least two years&rsquo; experience working in the pharmaceutical industry in a pharmacovigilance role is required.
 </li>
 <li>
 Adequate theoretical knowledge and practical experience of PV activities and system under purview (as stipulated in local guidance) and sound understanding of the regulatory and PV monitoring requirements for assigned territory(ies) that comply with any specific training requirements mandated by relevant regulatory agencies.
 </li>
 <li>
 Excellent written and spoken communication and presentation skills.
 </li>
 <li>
 Fluency in written and oral English is essential to facilitate communications with GPS Regional team., Area/Regional Medical and other headquarters functions.
 </li>
 <li>
 Fluency in written and oral local language is a requirement to facilitate communications within the affiliate medical department, and with the National Regulatory Agency.
 </li>
 <li>
 High customer orientation.
 </li>
 <li>
 Strong commitment to compliance with the relevant rules and procedures, and to scientific quality and integrity.
 </li>
 <li>
 Sound judgment, strong planning and organizational skills, and the ability to get things done. Demonstrated strong sense of urgency.
 
 
 </li>
 </ul>
 
 
 Critical success factors:
 
 
 
 
 <ul>
 <li>
 Builds and maintains strong relationships with affiliate stakeholders (e.g. Medical Affairs, Regulatory Affairs, Commercial) and GPS Regional team.
 </li>
 <li>
 Learns fast, grasps the &ldquo;essence&rdquo;, ability to manage complexity and changes to change course quickly where indicated to add value to the PV system.
 </li>
 <li>
 Acts consistently with AbbVie&rsquo;s ethics, obligations and local laws &ndash; putting patient safety, partnerships and overall AbbVie&rsquo;s interests before individual, immediate team and functional interests.
 </li>
 <li>
 Strengthens the use of product safety knowledge and channels scientific safety evidence and benefit-risk information to area and affiliate stakeholders to positively impact business strategies.
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Internal/External contacts and interactions:
 
 
 
 <ul>
 <li>
 Affiliate medical, regulatory affairs, clinical, quality assurance and customer service personnel.
 </li>
 <li>
 Functions that are more likely to become aware of or receive safety information (e.g. Affiliate Marketing, Sales and Operations personnel) to ensure that all employees are trained and understand their responsibilities for reporting of any safety information.
 </li>
 <li>
 Affiliate Patient Experience, Customer Excellence and General Manager
 </li>
 <li>
 National Regulatory Agency responsible for product safety.
 </li>
 <li>
 GPS Regional team, including but not limited to the Regional PV Team, Area PV Product Lead, QPPV Office and Risk Management Teams.
 </li>
 <li>
 Healthcare Practitioners, consumers and patients.
 
 
 </li>
 </ul>
 AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled.
 
 
 US &amp; Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
 
 
 US &amp; Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
 
 
 https://www.abbvie.com/join-us/reasonable-accommodations.html
</div>

Affiliate Safety Representative - North Africa

The HEINEKEN Company

<div>
 
 Sales SHE Manager
 
 
 
 
 Job Purpose
 
 
 
 As the Sales Safety Manager, you will be responsible for driving a strong safety culture within the commercial function by implementing and overseeing health, safety, and environmental (HSE) initiatives. Your primary focus will be to ensure a safe working environment for all employees by conducting risk assessments, delivering safety training, and ensuring compliance with OSHA, NEBOSH, and other relevant regulatory standards. Through proactive monitoring and strategic safety programs, you will play a key role in mitigating risks and fostering a safety-first mindset across the organization.
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Safety Awareness &amp; Culture
 </li>
 <li>
 Foster a culture of safety among Commerce employees through initiatives such as safety campaigns, induction sessions, safety accreditations, and pre-meeting safety briefings.
 </li>
 <li>
 Promote a proactive approach to safety by engaging employees in continuous safety discussions.
 </li>
 <li>
 Safety Training &amp; Compliance
 </li>
 <li>
 Develop and deliver comprehensive safety training programs for Commerce employees and third-party contractors, including induction, initial, ongoing, and refresher training.
 </li>
 <li>
 Ensure all employees adhere to established safety policies and procedures.
 </li>
 <li>
 Develop and conduct safety training for account managers and delivery personnel.
 </li>
 <li>
 Provide defensive driving courses and emergency response training.
 </li>
 <li>
 Promote a proactive safety culture through regular communication and engagement initiatives.
 </li>
 <li>
 Road Safety &amp; Driver Monitoring
 </li>
 <li>
 Ensure full compliance with the Road Safety Program and Policy to minimize transportation risks.
 </li>
 <li>
 Monitor drivers&rsquo; weekly reports via the telematics dashboard to promote safe driving behaviors and address risky driving patterns.
 </li>
 <li>
 Work closely with the Fleet and Sales teams to develop and implement detailed Journey Management Plans for all relevant stakeholders.
 </li>
 <li>
 Monitor account managers&rsquo; driving distances, behaviors, and compliance with safety standards.
 </li>
 <li>
 Implement vehicle safety policies, including proper usage, inspections, and maintenance schedules.
 </li>
 <li>
 Use telematics and GPS tracking to ensure adherence to safe driving practices.
 </li>
 <li>
 Incident Management &amp; Reporting
 </li>
 <li>
 Conduct thorough incident investigations to determine root causes and implement remedial actions.
 </li>
 <li>
 Promptly report safety events on the designated platform and coordinate accident investigations. Ensure all drivers have the necessary licenses, certifications, and compliance with legal requirements.
 </li>
 <li>
 Workplace Safety &amp; Injury Prevention
 </li>
 <li>
 Minimize Lost Time Injuries (LTI) by enforcing strict adherence to safety policies and ensuring safe working conditions.
 </li>
 <li>
 Implement and monitor Manual Handling Procedures to prevent physical injuries.
 </li>
 <li>
 Ensure compliance with warehouse and retail safety standards across Heineken and Distributor locations.
 </li>
 <li>
 Personal Protective Equipment (PPE) Management
 </li>
 <li>
 Oversee the administration and distribution of PPE in sales regions and warehouses as per operational requirements.
 </li>
 <li>
 Conduct routine inspections to ensure employees are equipped with and correctly using PPE.
 </li>
 <li>
 Good Housekeeping (GHK) &amp; 5S Implementation
 </li>
 <li>
 Apply the 5S methodology to maintain workplace organization and cleanliness.
 </li>
 <li>
 Ensure that all internal warehouses adhere to Good Housekeeping (GHK) practices.
 </li>
 <li>
 Risk Assessment &amp; Hazard Prevention
 </li>
 <li>
 Conduct detailed risk assessments to identify potential hazards in retail shops, customer premises.
 </li>
 <li>
 Conduct risk assessments on delivery routes and retail operations to prevent accidents and delays.
 </li>
 <li>
 Develop and implement preventive and recovery measures to mitigate identified risks.
 </li>
 <li>
 Emergency Preparedness &amp; Response
 </li>
 <li>
 Develop and maintain Emergency Response Plans, including evacuation procedures, fire safety protocols, and Medical Emergency Response Plans (MERP).
 </li>
 <li>
 Conduct emergency drills to ensure employee preparedness and compliance with emergency response protocols.
 </li>
 <li>
 Safety Performance Monitoring &amp; Reporting
 </li>
 <li>
 Provide bi-weekly and monthly safety reports, including trend analyses, to relevant stakeholders.
 </li>
 <li>
 Monitor and track safety performance metrics to drive continuous improvement in safety initiatives.
 
 
 </li>
 </ul>
 
 Key Requirements
 
 
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s degree in Occupational Health &amp; Safety, Transportation Management, Business Administration, or a related field.
 </li>
 <li>
 Experience: 5+ years in safety management, fleet safety, transportation safety, or retail logistics safety.
 </li>
 <li>
 Certifications: DOT compliance certification, OSHA, NEBOSH, or other relevant safety certifications preferred.
 </li>
 <li>
 Skills:
 </li>
 <ul>
 <li>
 Strong knowledge of transportation safety regulations and retail delivery logistics.
 </li>
 <li>
 Experience using telematics, GPS tracking, and fleet monitoring systems.
 </li>
 <li>
 Excellent leadership, communication, and problem-solving skills.
 </li>
 <li>
 Ability to train and influence teams to follow safety protocols.
 </li>
 </ul>
 </ul>
 
 #addjob
 
 
 
</div>

Commercial SHE Manager

FlapKap

<div>
 
 What is FlapKap ?
 
 
 
 We are the financial growth partner for the small and medium-sized businesses in the Middle East and Africa. We support our merchants to overcome their cash constraints by financing their working capital and ensuring their growth without losing equity.
 
 
 For more info, check our feature on Forbes.
 
 
 
 Why FlapKap?
 
 
 
 FlapKap is a fast, smart, collaborative and first of a kind startup that aims to disrupt the financial industry in the MENA region. We are backed by QED, BECO Capital, A15, Outliers, and Nclude with a total financing of over $40m USD. FlapKap offers a safe
 
 
 environment with a welcoming atmosphere to creativity and innovation. Everyday there are new challenges and significant achievements that make everyone charged, excited and proud to belong.
 
 
 
 What is this role?
 
 
 
 The Commercial Operations Specialist is responsible for ensuring the accuracy, completeness, and compliance of client documentation and Know Your Customer (KYC) information prior to submission to the Risk Department. This role acts as a critical quality-control function, reviewing client details, validating supporting documents, and confirming that all required checks are properly completed. By maintaining high standards of due diligence and data integrity, the Commercial Operations Specialist helps streamline risk assessments, reduce processing delays, and support informed decision-making across the business.
 
 
 
 Responsibilities
 
 :
 
 
 <ul>
 <li>
 Review and verify client documentation, including bank statements, Memorandum of Association (MOA), trade licenses, and other financial or legal documents
 </li>
 <li>
 Ensure all submitted files are accurate, complete, and compliant with internal policies and regulatory requirements
 </li>
 <li>
 Perform thorough KYC checks in line with company standards and compliance guidelines
 </li>
 <li>
 Maintain, update, and manage client records using CRM systems and internal operational tools
 </li>
 <li>
 Coordinate closely with internal stakeholders, including Sales, Operations, Credit, Risk, and Finance teams, to ensure a smooth and efficient workflow
 </li>
 <li>
 Identify missing, incomplete, or inconsistent information and follow up promptly with relevant parties to resolve issues
 </li>
 <li>
 Support the client onboarding and funding processes by ensuring documentation meets required standards prior to approval
 </li>
 <li>
 Upon completion of verification, hand over validated documentation to the Finance Operations (FinOps) team to finalize processing
 </li>
 <li>
 Prepare and generate client contracts following offer approval by the Credit team
 </li>
 <li>
 Initiate the e-signature process by issuing contracts through DocuSign and tracking completion
 </li>
 <li>
 Verify checks received from clients to ensure correctness and alignment with approved terms
 </li>
 <li>
 Contribute to the continuous improvement of documentation review and verification processes to enhance efficiency and accuracy
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Finance, Accounting, or a related field
 </li>
 <li>
 1-3 years of experience in commercial operations, client onboarding, documentation review, KYC, compliance, or a similar operational role (experience in financial services, fintech, or lending is a plus)
 </li>
 <li>
 Strong understanding of KYC, due diligence, and documentation verification processes
 </li>
 <li>
 High attention to detail with the ability to identify inconsistencies or missing information in financial and legal documents
 </li>
 <li>
 Familiarity with CRM systems and internal workflow tools; experience with document management platforms is preferred
 </li>
 <li>
 Strong organizational and time-management skills, with the ability to manage multiple files simultaneously and meet deadlines
 </li>
 <li>
 Excellent communication skills, with the ability to coordinate effectively with internal teams and follow up with stakeholders when required
 </li>
 <li>
 Proficiency in Microsoft Office tools (Excel, Word, Outlook); experience with e-signature platforms such as DocuSign is an advantage
 </li>
 <li>
 Ability to work independently while also collaborating effectively within a cross-functional team
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive Salaries
 </li>
 <li>
 Hybrid working environment
 </li>
 <li>
 Healthcare coverage
 </li>
 <li>
 A highly collaborative team environment that will support your professional and personal growth
 </li>
 <li>
 A culture that promotes Work-Life balance and Wellbeing
 </li>
 <li>
 A culture of learning and innovation
 </li>
 </ul>
</div>

Commercial Operations Specialist

Aujan Coca-Cola Beverages Company (ACCBC)

<div>
 
 
 Job Title:
 
 eCommerce Specialist
 
 
 
 Reports To:
 
 MT Manager
 
 
 
 Business Unit:
 
 Commercial
 
 
 
 Function:
 
 Sales
 
 
 
 Grade: L05
 
 
 
 
 Location:
 
 EGYPT
 
 
 
 
 
 
 Operating Context
 
 
 
 The eCommerce Specialist &ndash; Egypt operates within the NEA Business Unit structure, reporting directly to the MT Manager - Egypt. The role supports the digital acceleration agenda of the Egypt market, ensuring profitable growth across eCommerce and omni-channel platforms.
 
 
 Egypt represents a fast-evolving digital retail landscape characterized by:
 
 <ul>
 <li>
 Rapid growth of online retail channels
 </li>
 <li>
 Increasing competition for digital shelf visibility
 </li>
 <li>
 Strong price sensitivity and promotional intensity
 </li>
 <li>
 Growing importance of digital marketing and data analytics
 </li>
 </ul>
 
 The role requires strong commercial discipline, analytical capability, and hands-on digital execution within an FMCG environment.
 
 
 
 
 
 
 Purpose of the Job
 
 
 
 The eCommerce Specialist is responsible for driving revenue growth, optimizing digital presence, and managing end-to-end performance of key eCommerce accounts in Egypt. The role ensures profitable growth, enhanced online customer experience, strong digital execution, and effective cross-functional collaboration aligned with commercial and governance standards.
 
 
 
 
 
 
 Key Roles and Responsibilities
 
 
 
 
 Business &amp; Revenue Growth
 
 
 <ul>
 <li>
 Drive revenue growth across all assigned eCommerce accounts in Egypt.
 </li>
 <li>
 Support the development and execution of digital sales strategy in line with AOP.
 </li>
 <li>
 Manage account-level P&amp;L, forecasting, and profitability.
 </li>
 <li>
 Monitor performance versus targets and implement corrective actions where needed.
 </li>
 </ul>
 
 
 Account &amp; Portal Management
 
 
 <ul>
 <li>
 Manage end-to-end relationship with assigned online retail partners.
 </li>
 <li>
 Oversee portal operations including product listings, pricing, content accuracy, and promotional activations.
 </li>
 <li>
 Ensure timely execution of trade plans and digital campaigns.
 </li>
 <li>
 Optimize assortment, availability, and digital shelf positioning.
 </li>
 </ul>
 
 
 Digital Marketing &amp; Optimization
 
 
 <ul>
 <li>
 Lead SEO initiatives to enhance product discoverability and conversion.
 </li>
 <li>
 Support digital marketing campaigns to drive traffic and sales.
 </li>
 <li>
 Monitor campaign performance and optimize ROI.
 </li>
 <li>
 Collaborate on CRM, social media, and online brand activation initiatives.
 </li>
 </ul>
 
 
 Customer Experience &amp; Complaint Handling
 
 
 <ul>
 <li>
 Ensure optimized product content, images, and descriptions.
 </li>
 <li>
 Act as primary owner of eCommerce-related complaints across all digital channels.
 </li>
 <li>
 Investigate customer dissatisfaction cases and implement corrective actions.
 </li>
 <li>
 Ensure high standards of customer satisfaction and timely issue resolution.
 </li>
 </ul>
 
 
 Analytics &amp; Reporting
 
 
 <ul>
 <li>
 Analyze sales trends, promotional effectiveness, and customer behavior.
 </li>
 <li>
 Build and maintain dashboards for daily operations and performance tracking.
 </li>
 <li>
 Provide actionable insights and performance reports to management.
 </li>
 </ul>
 
 
 Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Work closely with Sales, Marketing, Supply Chain, and Customer Service teams.
 </li>
 <li>
 Support development of omni-channel and digital growth initiatives.
 </li>
 <li>
 Coordinate product launches and promotional rollouts in digital channels.
 </li>
 </ul>
 
 
 
 
 
 Key Performance Indicators (KPIs)
 
 
 
 Revenue growth versus target in Egypt
 
 
 Achievement of sales forecast and profitability targets
 
 
 Digital marketing ROI and campaign effectiveness
 
 
 Improvement in conversion rate and traffic growth
 
 
 Accuracy of forecasting and reporting
 
 
 Digital shelf compliance and product availability
 
 
 Complaint resolution time and customer satisfaction
 
 
 Contribution to omni-channel growth strategy
 
 
 
 
 
 
 Travel Requirements
 
 
 
 Minimal travel within Egypt (as required).
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 
 Experience
 
 
 
 2&ndash;5 years of experience in eCommerce or digital sales roles.
 
 
 Experience within FMCG / Beverage industry preferred.
 
 
 Experience managing online retail accounts and digital marketing initiatives.
 
 
 
 
 
 
 Knowledge
 
 
 
 Strong understanding of eCommerce operations and portal management.
 
 
 Knowledge of SEO, digital marketing, CRM, and performance analytics tools.
 
 
 Understanding of pricing, trade investment, and promotional planning.
 
 
 Fluent in English; Arabic preferred.
 
 
 
 
 
 
 Qualifications
 
 
 
 Bachelor&rsquo;s Degree in Sales, Marketing, Business Administration, or related field
 
 
 OR equivalent professional experience.
 
 
 
 
 
 
 Accountability Indicators
 
 
 
 Achievement of digital revenue and profitability targets
 
 
 Effective management of trade investments and marketing budgets
 
 
 Accurate forecasting and performance reporting
 
 
 Optimized digital presence and product visibility
 
 
 High customer satisfaction standards
 
 
 Compliance with commercial and governance policies
 
 
 
</div>

Ecommerce Specialist

<div>
 
 
 Reports To:
 
 HR Operations Specialist (dotted line to HRBP for governance alignment)
 
 
 
 Functional Partnership:
 
 Relevant Market / BU
 
 
 
 Function:
 
 Administration
 
 
 
 Location:
 
 Market &ndash; Location and functional agnostic collaboration support where required
 
 
 
 Grade:
 
 Hay
 
 
 
 
 
 
 Operating Context
 
 
 
 
 
 
 The Administration Assistant operates within a structured HR operating model supporting:
 
 <ul>
 <li>
 HR Operations execution
 </li>
 <li>
 Commercial and Factory administrative coordination
 </li>
 <li>
 Office and facility management
 </li>
 <li>
 Government documentation support
 </li>
 </ul>
 
 The role functions within a regulated, cost-disciplined, multi-department environment requiring:
 
 <ul>
 <li>
 High coordination discipline
 </li>
 <li>
 Documentation accuracy
 </li>
 <li>
 Facility and office control standards
 </li>
 <li>
 Confidential handling of employee data
 </li>
 <li>
 Alignment to enterprise governance and reporting systems
 </li>
 </ul>
 
 The role is an enabling function and does not carry workforce governance authority.
 
 
 
 
 
 
 Job Purpose
 
 
 
 
 
 
 The Administration Assistant provides structured administrative, documentation, coordination, and facility support to the HR Operations Specialist and Business Unit leadership.
 
 
 The role ensures:
 
 <ul>
 <li>
 Smooth office operations
 </li>
 <li>
 Accurate documentation handling
 </li>
 <li>
 Timely processing of administrative transactions
 </li>
 <li>
 Structured meeting and travel coordination
 </li>
 <li>
 Compliance with internal policies and regulatory requirements
 </li>
 </ul>
 
 The role may support HR Operations during overflow periods under direct supervision and within defined authority limits.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 A. Administrative &amp; Office Coordination
 
 
 <ul>
 <li>
 Provide structured administrative support to BU Head, Line Managers, and Factory Team
 </li>
 <li>
 Manage office supplies, pantry, equipment inventory, and vendor coordination
 </li>
 <li>
 Raise Purchase Orders (POs), process payment requests, and maintain tracking logs (including Capex where applicable)
 </li>
 <li>
 Ensure proper documentation of approvals and audit traceability
 </li>
 </ul>
 
 
 
 
 
 B. Documentation &amp; Filing Control
 
 
 <ul>
 <li>
 Manage incoming and outgoing correspondence
 </li>
 <li>
 Maintain organized, secure filing systems for administrative and HR-related documentation
 </li>
 <li>
 Ensure documentation complies with retention standards and internal policy
 </li>
 <li>
 Maintain confidentiality and data protection discipline
 </li>
 </ul>
 
 
 
 
 
 C. HR Operational Support (Overflow &amp; Structured Assistance)
 
 
 <ul>
 <li>
 Support HR Operations Specialist during high-volume periods under supervision
 </li>
 <li>
 Prepare documentation packs for onboarding and offboarding
 </li>
 <li>
 Track document collection status for payroll, visas, and insurance
 </li>
 <li>
 Coordinate logistics for recruitment interviews and onboarding sessions
 </li>
 <li>
 Ensure all support remains within approved governance frameworks
 </li>
 </ul>
 
 Local Governance Authority: HR Operations Specialist
 
 
 Central Governance Authority: Operational Excellence Manager &amp; Head of HR
 
 
 
 
 
 
 D. Travel, Meetings &amp; Time Management
 
 
 <ul>
 <li>
 Manage calendars and schedules for Line Managers where applicable
 </li>
 <li>
 Coordinate internal and external meetings; prepare rooms and documentation
 </li>
 <li>
 Record and distribute meeting minutes when required
 </li>
 <li>
 Arrange travel logistics including visas, flights, accommodation, and insurance
 </li>
 <li>
 Track expense submissions and follow-ups
 </li>
 </ul>
 
 
 
 
 
 E. Government &amp; Regulatory Documentation Support
 
 
 <ul>
 <li>
 Assist in tracking contract renewals and government documentation
 </li>
 <li>
 Maintain updated GOSI and statutory files under HR Operations guidance
 </li>
 <li>
 Support document preparation for audits or inspections
 </li>
 <li>
 Escalate compliance risks immediately to HR Operations Specialist
 </li>
 </ul>
 
 
 
 
 
 F. Facility &amp; Office Standards
 
 
 <ul>
 <li>
 Maintain office standards aligned with GHK / 5S practices
 </li>
 <li>
 Liaise with facility management for maintenance issues
 </li>
 <li>
 Ensure orderly, professional office environment
 </li>
 <li>
 Support workplace event logistics where required
 </li>
 </ul>
 
 
 
 
 
 Clear Role Boundaries
 
 
 
 This role IS:
 
 <ul>
 <li>
 Administrative and coordination support function
 </li>
 <li>
 Office and documentation control enabler
 </li>
 <li>
 Overflow support to HR Operations
 </li>
 <li>
 Service-oriented liaison
 </li>
 </ul>
 
 This role IS NOT:
 
 <ul>
 <li>
 Workforce governance authority
 </li>
 <li>
 HR decision-maker
 </li>
 <li>
 Payroll approver
 </li>
 <li>
 ER handler
 </li>
 <li>
 Compensation or talent framework owner
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Key Interfaces
 
 
 
 Internal
 
 <ul>
 <li>
 HR Operations Specialist (Primary Line Manager)
 </li>
 <li>
 HRBP (Governance awareness)
 </li>
 <li>
 Head of HR &ndash; enterprise direction, standards and operating model
 </li>
 <li>
 Finance &ndash; PO and payment processing
 </li>
 <li>
 Legal &ndash; documentation requests
 </li>
 <li>
 Commercial &amp; Factory teams
 </li>
 </ul>
 
 External
 
 <ul>
 <li>
 Travel agencies
 </li>
 <li>
 Government offices
 </li>
 <li>
 Facility vendors
 </li>
 <li>
 Suppliers
 </li>
 </ul>
 
 
 
 
 
 Key Performance Indicators
 
 
 
 Administrative Excellence
 
 <ul>
 <li>
 Timely completion of assigned tasks
 </li>
 <li>
 PO and payment accuracy rate &ge;98%
 </li>
 <li>
 Zero penalties due to delayed visa or government processing
 </li>
 </ul>
 
 Documentation &amp; Compliance
 
 <ul>
 <li>
 Filing accuracy and audit readiness
 </li>
 <li>
 Zero lost or incomplete employee documentation
 </li>
 </ul>
 
 Service Quality
 
 <ul>
 <li>
 Meeting coordination without scheduling conflicts
 </li>
 <li>
 Positive internal service feedback
 </li>
 </ul>
 
 Facility Standards
 
 <ul>
 <li>
 GHK / 5S compliance adherence
 </li>
 </ul>
 
 
 
 
 
 Development Pathway
 
 
 
 
 
 
 Administration Assistant - HR Operations Specialist
 
 
 
 
 
 Progression requires:
 
 <ul>
 <li>
 Demonstrated accuracy and compliance discipline
 </li>
 <li>
 Strong system literacy
 </li>
 <li>
 Exposure to payroll and HRIS processes
 </li>
 <li>
 Proven confidentiality and governance mindset
 </li>
 <li>
 Basic workforce administration capability
 </li>
 </ul>
 
 
</div>

Administrative Assistant

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