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case manager / cbrs provider Jobs in Boise

case manager / cbrs provider

case manager, registered nurse (oncology experience required) Jobs in Boise

case manager, registered nurse - fully remote Jobs in Boise

claims operations manager

community based case manager open to fresh grad entry level open

Clarvida

<div>
 <strong>
  CBRS/Case Manager &ndash; Community-Based Services Professional
  <br/>
  <br/>
 </strong>
 Location: Cadwell, Payette, Nampa, Idaho](Community-Based)
 <br/>
 <br/>
 Employment Type: Full-time or Part-time
 <br/>
 <br/>
 Salary: $20&ndash;$23/hour (based on experience)
 <br/>
 <br/>
 Date Posted: February 27, 2026
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 Clarvida is seeking a CBRS/Case Manager to provide skill-building and behavioral health support to clients in their homes and communities. You will serve clients ages 5 through adult who may experience behavioral challenges, emotional disturbance, or severe and persistent mental health diagnoses.
 <br/>
 <br/>
 In this role, you will meet with clients weekly to focus on developing coping strategies, building independence, improving life skills, and accessing vital community resources. Documentation&mdash;including daily progress notes, treatment plan updates, and discharge summaries&mdash;is an essential part of the position. This hybrid, flexible-schedule role offers meaningful one-on-one work and strong opportunities for growth.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide weekly community-based and in-home skill-building sessions
  </li>
  <li>
   Support clients with behavioral health needs, emotional disturbance, and chronic mental illness
  </li>
  <li>
   Help clients develop coping skills, independence, and long-term stability
  </li>
  <li>
   Connect clients with community resources and supports
  </li>
  <li>
   Maintain accurate documentation including progress notes, treatment plans, and discharge summaries
  </li>
  <li>
   Collaborate with supervisors, clinicians, and community partners as needed
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s Degree (Human Services field preferred: Social Work, Psychology, Sociology, Counseling, Family Relations, Nursing, OT, PT, TR, SLP, Behavioral Sciences, Art Therapy, etc.)
  </li>
  <li>
   Ability to pass background checks, including Enhanced Fingerprinting with Idaho DHW
  </li>
  <li>
   Valid driver&rsquo;s license, reliable transportation, and proof of auto insurance
  </li>
  <li>
   Experience with electronic health records (EHR) is a plus
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Compensation &amp; Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Flexible schedule you create
  </li>
  <li>
   Hybrid and remote work ability
  </li>
  <li>
   Incentives for meeting/exceeding 22&ndash;32 client hours per week
  </li>
  <li>
   Part-time start that can quickly build to full-time
  </li>
  <li>
   Multiple locations available
  </li>
  <li>
   Strong stability and growth opportunities within a national organization
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Full-Time Employees
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Paid vacation days (increase with tenure)
  </li>
  <li>
   Separate sick leave that rolls over annually
  </li>
  <li>
   Up to 10 paid holidays*
  </li>
  <li>
   Medical, dental, and vision plans
  </li>
  <li>
   Employee Assistance Program
  </li>
  <li>
   Health, dependent, and transportation FSA options
  </li>
  <li>
   Employee, spouse, and dependent basic and optional life insurance
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  All Employees
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   401(k)
  </li>
  <li>
   Mileage &amp; cell phone reimbursement (or company phone)
  </li>
  <li>
   Pet insurance
  </li>
  <li>
   DailyPay &ndash; instant access to earned wages
  </li>
  <li>
   SoFi at Work student loan refinancing
  </li>
  <li>
   Next Steps Financial Wellness tools &amp; webinars
  </li>
  <li>
   Company laptop and full IT support
  </li>
  <li>
   Verizon and Dell discounts
  </li>
  <li>
   Perks @ Clarvida &ndash; national discounts on travel, shopping, and entertainment
  </li>
  <li>
   Training, development, and CEUs for licensure
  </li>
  <li>
   Advancement opportunities as programs continue to grow
  </li>
  <li>
   Benefits may vary by state/county.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Location
  <br/>
  <br/>
 </strong>
 Community-based throughout Idaho
 <br/>
 <br/>
 <strong>
  Employment Type
  <br/>
  <br/>
 </strong>
 Full-time or Part-time
 <br/>
 <br/>
 <strong>
  How To Apply
  <br/>
  <br/>
 </strong>
 If you are dedicated to empowering clients, building life skills, and supporting community-based recovery, we encourage you to apply. Click &ldquo;Apply Now&rdquo; to join Clarvida&rsquo;s Community-Based Services Team.
 <br/>
 <br/>
 <strong>
  Application Deadline:
 </strong>
 Applications will be reviewed on a rolling basis until the position is filled.
 <br/>
 <br/>
 <strong>
  About Clarvida
  <br/>
  <br/>
 </strong>
 Clarvida is a national provider of behavioral health and human services committed to trauma-informed, culturally responsive, and recovery-focused support. Our community programs help clients build independence, resilience, and long-term wellness.
 <br/>
 <br/>
 Learn more: www.clarvida.com/mission-vision-and-values
 <br/>
 <br/>
 See additional opportunities: www.clarvida.com/working-at-clarvida
 <br/>
 <br/>
 <strong>
  Equal Opportunity Employer
  <br/>
  <br/>
 </strong>
 Clarvida is an equal opportunity employer committed to diversity. All qualified applicants receive consideration without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other protected category.
 <br/>
 <br/>
 <strong>
  Fraud Alert
  <br/>
  <br/>
 </strong>
 Clarvida does not charge application fees and does not conduct interviews through messaging apps. Official communication will come from a Clarvida.com email address, Jobvite notification, or a verified Clarvida LinkedIn account.
 <br/>
 <br/>
 <strong>
  Keywords
  <br/>
  <br/>
 </strong>
 CBRS worker, community-based rehabilitation specialist, Idaho case manager, behavioral health support, skill-building specialist, community mental health, Clarvida community services jobs
</div>


Community Based Case Manager(Open to Fresh Grad/Entry level) - Open

Boise State University

<p></p><div><div><b>Job no:</b> 499391<br>
<b>Work type:</b> Faculty<br>
<b>Location:</b> Boise, ID<br>
<b>Categories:</b> Library, Albertsons Library<br>
</div>
<div><p><b>Albertsons Library</b> invites applications and nominations for a collaborative and innovative Science and Engineering Librarian to join the Instruction and Research Services Unit. This is a 12-month, tenure-track faculty position.</p>
<p>
The successful candidate will serve as the subject librarian assigned to science and engineering departments and provide specialized research, instructional, and scholarly support to undergraduate students, graduate students, faculty, and staff. In collaboration with subject librarian colleagues, this librarian will design and deliver course-integrated instruction, provide in-depth research consultations, and support disciplinary research practices in STEM fields.</p>
<p>
This position contributes to the development and assessment of the Library&rsquo;s online Research and Critical Inquiry Microcourse and plays an active role in advancing student learning, faculty research, and graduate education. The librarian will also participate in reference services and engage in library and university initiatives aligned with Boise State&rsquo;s research and teaching mission.</p>
<p>
Visa sponsorship is not available for this position. U.S. work authorization is required.</p>
<h5 class="jobSectionHeader"><b>
Department Overview:</b></h5>
<p><b>
Albertsons Library</b> provides high-quality, relevant information resources and services to Boise State University students, faculty, staff, and the broader community. Centrally located on campus, the Library serves as a dynamic academic hub where scholarship is supported, ideas are explored, and connections are built.</p>
<p>
The Library offers access to extensive electronic and physical collections; technology and creative making spaces; archival and university history materials; and a range of quiet and collaborative study environments. Librarians and staff provide instruction and research support in person, online, and in group settings. Through these services, the Library advances teaching, learning, and research across the university.</p>
<p>
As Boise State University continues to strengthen its research enterprise and expand graduate education in STEM disciplines, the Library plays a central role in supporting faculty scholarship, externally funded research, and graduate student success.</p>
<p>
The <b>Instruction</b> and <b>Research Services</b> Unit supports student learning and faculty research by guiding the Boise State community through today&rsquo;s complex and evolving information landscape. Librarians teach across disciplines and in multiple formats, including course-integrated sessions, workshops, consultations, and online learning environments.</p>
<p>
In addition to foundational instruction, the unit partners with faculty and graduate programs to support advanced research practices, disciplinary information fluency, and emerging areas such as data-informed scholarship, research impact, and open educational resources.</p>
<p>
Since 2018, the unit has delivered foundational information literacy instruction through the asynchronous Research and Critical Inquiry Microcourse (RCIM), embedded within Boise State&rsquo;s University Foundations program. More than 3,000 students complete the Canvas-based course annually to earn the &ldquo;I am a Researcher&rdquo; badge. Librarians reinforce and extend these skills through discipline-specific instruction, advanced research consultations, and sustained engagement with graduate students and faculty research initiatives.</p>
<h5 class="jobSectionHeader"><b>
About Boise State:</b></h5>
<p><b>
Boise State University</b> is a powerhouse of creativity, research, and impact. Our campus sits along the Boise River and reaches into the heart of Idaho&rsquo;s capital &ndash; a vibrant hub for innovation, culture, and outdoor adventure. We&rsquo;re nationally recognized for trailblazing research, student success, and community impact.</p>
<p>
Our faculty are scholars, mentors, and changemakers who advance ideas, discoveries, and the next generation of leaders. Boise offers the perfect backdrop &ndash; a welcoming city with a thriving arts scene, growing tech sector, and mountains on the horizon. Join us and help shape a bold, collaborative academic community.</p><br>
<p></p>
<h5 class="jobSectionHeader"><b>
Essential Functions</b></h5>
<ul>
<li><p>Serve as subject librarian to assigned science and/or engineering departments, building strong partnerships with faculty, staff, and students.</p>
</li>
<li><p>Design and maintain course-integrated and stand-alone instruction for undergraduate and graduate students in science and engineering programs.</p>
</li>
<li><p>Contribute to the ongoing development, revision, and assessment of the Research and Critical Inquiry Microcourse (RCIM)</p>
</li>
<li><p>Engage in point-of-need research assistance and provide science and engineering subject-specific research consultations for faculty, staff, and students in person and online.</p>
</li>
<li><p>Work collaboratively with library colleagues on initiatives that support the library&rsquo;s and university&rsquo;s mission and goals.</p>
</li>
<li><p>Support state and university affordable learning initiatives.</p>
</li>
<li><p>Improve librarianship practices through professional development and implement relevant advances in academic librarianship.</p>
</li>
<li><p>Pursue research and scholarship activities in accordance with library and university <b>tenure and promotion guidelines</b>.</p>
</li>
<li><p>Engage in professional service at the library, university, community, and state/regional/national/international levels.</p>
</li>
</ul><h5 class="jobSectionHeader"><b>Knowledge, skills, and abilities:</b></h5>
<ul>
<li><p>Effective oral and written communication skills.</p>
</li>
<li><p>Demonstrated ability to build collaborative relationships across campus.</p>
</li>
<li><p>Effective project management and organizational skills.</p>
</li>
<li><p>Demonstrated agility in delivering services and engaging with stakeholders across both in-person and virtual environments.</p>
</li>
<li><p>Ability to work effectively and respectfully with people from a wide range of backgrounds, perspectives, and experiences.</p>
</li>
</ul><h5 class="jobSectionHeader"><b>Minimum Qualifications:</b></h5>
<ul>
<li><p>American Library Association&rsquo;s accredited master&rsquo;s degree or a comparable graduate degree from a non-U.S. university (reviewed on a case-by-case basis).</p>
</li>
<li><p>Experience working directly with students in an academic setting.</p>
</li>
</ul><h5 class="jobSectionHeader"><b>Preferred Qualifications:</b></h5>
<ul>
<li><p>Experience providing instruction and/or research support for science and/or engineering departments at the college or university level.</p>
</li>
<li><p>Experience creating online learning objects such as LibGuides, videos, and/or modules in an LMS such as Canvas or Blackboard.</p>
</li>
<li><p>Experience with information literacy instruction in an academic library.</p>
</li>
<li><p>Familiarity with science and engineering research tools and resources (e.g., subject databases, citation managers, data repositories, patents, standards, technical reports, GIS data).</p>
</li>
<li><p>Experience with or understanding of evidence synthesis research methods.</p>
</li>
<li><p>Experience with or understanding of data management practices, open science, open data, and research reproducibility issues in science and/or engineering.</p>
</li>
<li><p>An undergraduate degree, graduate degree, or significant coursework in a science and/or engineering field</p>
</li>
</ul><h5 class="jobSectionHeader"><b>Required Application Materials:</b></h5>
<ul>
<li><p>Cover letter indicating your interests and qualifications for this position.</p>
</li>
<li><p>CV that includes employment history (including dates of employment).</p>
</li>
<li><p>Philosophy of teaching statement.</p>
</li>
<li><p>Contact information for three professional references.</p>
</li>
</ul><h5 class="jobSectionHeader"><b>Closing Date:</b></h5>
<p>
Position will close for new applicants on April 2, 2026.</p>
<h5 class="jobSectionHeader"><b>
Salary and Benefits:</b></h5>
<p>
The annual salary begins at $65,000 and is commensurate with experience. This is a yearly, renewable 12-month contract in a tenure-track position.</p>
<p>
Visa sponsorship is not available for this position. U.S. work authorization is required.</p>
<p>
Boise State University provides a best-in-class <b>benefits package</b>, including (but not limited to):</p>
<ul>
<li><p>10.76% University contribution to your <b>ORP retirement fund</b> (Professional and Faculty employees)</p>
</li>
<li><p>Excellent medical, dental and other <b>health-related insurance</b> coverages</p>
</li>
<li><p><b>Tuition fee waiver</b> benefits for employees, spouses and their dependents</p>
</li>
<li><p><b>Dual Career Assistance Support </b>for spouses and partners.</p>
</li>
<li><p>See our <b>full benefits page</b> for more information</p></li></ul><br>
<p>
</p></div><p><b>Advertised:</b> March 3, 2026 Mountain Standard Time<br>
<b>Applications close:</b> April 2, 2026 11:55 PM Mountain Daylight Time</p></div><p></p>

Science & Engineering Librarian (Tenure-Track Faculty)

Calm Waters Counseling

<p>Calm Waters Counseling is healthcare facility that focuses on helping people manage mental, emotional and physical stress through counseling, case management and CBRS services. Our goal is to help individuals discover freedom, be transformed, and take their lives and relationships to the next level!</p><p>We are looking for a Case Manager/CBRS provider to enhance the quality of client management and maximize satisfaction. The successful candidate will have an understanding of managing client cases.</p><p>Provider duties include assessing, planning, implementing, monitoring and evaluating actions required to meet the client&rsquo;s health and human services needed out in the community.</p><p><b>Responsibilities</b></p><ul><li>Coordinate and provide care that is safe, timely, effective, efficient, equitable, and client-centered</li><li>Handle case assignments, draft treatment plans, review case progress and determine case closure</li><li>Help clients achieve wellness and autonomy</li><li>Facilitate multiple care aspects (case coordination, information sharing, etc)</li><li>Help clients make informed decisions by acting as their advocate regarding their clinical status and treatment options</li><li>Develop effective working relations and cooperate with medical team throughout the entire case management process</li><li>Coordinate care with social services, health and governmental agencies</li><li>Initiate regular interactions with clients to keep track of their progress and to ensure satisfaction</li><li>Record case information, complete accurately all necessary forms and produce statistical reports</li><li>Promote quality and cost-effective interventions and outcomes</li><li>Assess and address motivational and psychosocial issues</li><li>Adhere to professional standards as outlined by protocols, rules and regulations as addressed in the Social Work Code of Ethics</li></ul><p><b>Skills</b></p><ul><li>Proven working experience as a case manager</li><li>Excellent knowledge of case management principles</li><li>Effective communication skills</li><li>Excellent organizational and time management skills</li><li>Familiarity with professional and technical emerging knowledge</li><li>Problem solving skills and ability to multi-task</li><li>Compassionate with teamwork skills</li><li>Bachelor's degree in related healthcare/mental health field Required</li></ul><p><i><b>Calm Waters Counseling Employee Benefits</b></i><i>:</i></p><ul><li><b>Employee Benefits are currently being updated. Please inquire about benefits for more information</b></li></ul><p>Job Types: Full-time, Part-time</p><p>Pay: $21.25 - $23.00 per hour</p><p>Benefits:</p><ul><li>Flexible schedule</li><li>Paid time off</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Ability to Commute:</p><ul><li>Boise, ID 83705 (Required)</li></ul><p>Work Location: Hybrid remote in Boise, ID 83705</p>

Case Manager / CBRS Provider

US Department of Veterans Affairs

Senior Social Worker -Suicide Prevention Coordinator

Idaho Power Company

<div><div><i>**If you are a current Idaho Power employee, please apply through the </i><div><i>Employee Portal</i></div><i>.</i></div><div></div><div>
Application Deadline:</div>
03/24/2026 at 11:59 pm Mountain Time<div></div><div>
# of Positions:</div>
1<div></div><div>
Job Type:</div>
Temporary (Fixed Term)<div></div><div>
Job End Date:</div>
05/26/2028<div></div><div>
Exemption Status:</div>
Non-Exempt<div></div><div>
Pay Range:</div>
Entry Wage $37.15 - $46.44 Non-Exempt; Mid/Senior Wage $96,595.20 - $140,108.80 Exempt<div></div><div>
Minimum Age Requirement:</div><div></div><div>
Job Description:</div><div>
Idaho Power &mdash; located in vibrant Boise, Idaho &mdash; is looking for an IT Technical Systems Analyst &ndash; Entry, Analyst, or Senior to join our Information Technology team. It&rsquo;s an exciting time to work for Idaho Power. Our work plays a critical role in communities we serve across Idaho and Oregon, and we&rsquo;re working hard to safely provide our customers with the safe, reliable, and affordable energy they depend on. While this position is based at Idaho Power&rsquo;s downtown Boise location, we offer both flexible schedules and the opportunity to work up to 40% remote per week. In addition to the meaningful work we do, we offer work-life balance, competitive pay and benefits, an employee incentive plan, and both a 401k employer-match and a pension plan, making Idaho Power one of the best employers in the state.</div><div></div><div>
This role has multiple levels available with pay range as follows:</div><div>
Entry Wage $37.15 - $46.44 Non-Exempt</div><div>
Analyst/Senior Wage $96,595.20 - $140,108.80 Exempt</div><div></div><div>
With moderate supervision a Technical Systems Analyst works on domain specific solution(s)/application(s). Their primary functions include solution assessment and validation; elicitation, analysis, management, and communication of requirements; design and documentation of solution(s); end user support; moderate troubleshooting and issue resolution; development and maintenance of basic reports and queries; basic system configuration.</div><div></div><div>
This job resides within the IT organization.</div><div></div><div>
A COMPETITIVE CANDIDATE WILL HAVE</div><div>
Knowledge of:</div><ul><li>
Business analyst principles</li><li>
Requirements management</li><li>
Business case development</li><li>
Elicitation</li><li>
Communication</li><li>
Analysis and process modeling</li></ul><div>
Skills in:</div><ul><li>
Requirements management from planning to execution</li><li>
Developing and tracking project requirements</li><li>
Good verbal and written communication skills</li><li>
Meeting facilitation and negotiation</li><li>
Creating and maintaining business relationships</li><li>
Problem solving, making sound recommendations, and managing expectations</li></ul><div>
Ability to:</div><ul><li>
Assist with projects/initiatives through business case development and requirements management</li><li>
Focus on the details without losing overall perspective of the larger goal</li><li>
Maintain effectiveness when experiencing changes in work tasks or the work environment</li><li>
Adjust efficiently to work within new work structures, processes, requirements, or cultures</li><li>
Prioritizing course of action for self to ensure that work is managed effectively</li></ul><div><br>
MINIMUM REQUIREMENTS</div><div>
Entry IT Technical Systems Analyst:</div><div>
Education:</div><ul><li>
Bachelor&rsquo;s degree in business, computer science, or related field</li></ul><div>
OR</div><ul><li>
An equivalent combination of education, experience, training, and/or certifications</li></ul><div>
Experience:</div><ul><li>
N/A</li></ul><div></div><div>
IT Technical Systems Analyst:</div><div>
Education:</div><ul><li>
Bachelor&rsquo;s degree in business, computer science, or related field</li></ul><div>
OR</div><ul><li>
An equivalent combination of education, experience, training, and/or certifications</li></ul><div>
Experience:</div><ul><li>
2 or more years professional level IT/business experience <i>with</i> a minimum of 1 year business analyst experience</li></ul><div></div><div>
Senior IT Technical Systems Analyst:</div><div>
Education:</div><ul><li>
Bachelor&rsquo;s degree in business, computer science, or related field</li></ul><div>
OR</div><ul><li>
An equivalent combination of education, experience, training, and/or certifications</li></ul><div>
Experience:</div><ul><li>
5 or more years professional level IT/business experience <i>with</i> a minimum of 3 years business analyst experience</li></ul><div><br>
PHYSICAL REQUIREMENTS<br>
This position requires working at a desk/computer for extended periods of time. It requires the use of office equipment, fine motor skills including typing on the computer, dialing phones, filing paper, and working in close proximity to other people. There may be occasional lifts of no more than 10 lbs. The above is a summary of the primary essential functions of the position. This job may require the performance of additional tasks assigned by company leaders or management. Questions regarding job requirements or accommodation requests should be directed to Human Resources.<br>
<br>
ADDITIONAL INFORMATION</div><ul><li>
Entry Analyst - Direct supervision is provided. Completed work is reviewed for reasonableness and conformity to agreed upon procedures and standards. Some field work and possible overnight travel.</li><li>
Analyst - Minimal supervision is provided. Completed work is intermittently reviewed. Some field work and possible overnight travel.</li><li>
Senior Analyst - Provide project leadership as needed. Periodic field work and possible overnight travel.</li></ul><div></div><div>
Temporary employees are eligible to apply for internal job postings. Internal, regular employees who are successful candidates will be placed as regular employees in a Temporary Duty Assignment job classification. In order for your current position to be held for your return, qualified employees must have supervisory approval to participate and have been in their current position for at least six months.</div><div></div><div>
Competencies:</div>
Collaborating, Communication, Decision Making, Facilitating Change, Managing Work, Work Standards<div></div><div>
__________________________________</div><div></div><div><i>
Need Assistance Completing Your Application?</i></div><div></div><div><i>
Please contact our Recruiting Office if you have questions, require assistance or accommodation while applying for employment with Idaho Power Company: </i><i>Phone</i><i>: 208-388-2965 or </i><i>Email</i><i>: </i><div><i>jobs@idahopower.com</i></div></div><div></div><div><i>
Idaho Power is an Equal Opportunity Employer</i></div><div></div><div><i>
We're proud to be an equal opportunity employer</i>. <i>All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), age, sexual orientation, gender identity, genetic information, veteran status, physical or mental disability, marital status, and any other status protected by applicable federal and state laws.</i></div><div></div><div>
Please note: Idaho Power will not provide sponsorship for obtaining an employment visa, such as an H-1B visa.</div></div>

IT Technical Systems Analyst - Entry, Analyst, or Senior - App Dev Operations - Temporary

Oak Street Health, part of CVS Health

<div><p>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.</p><p></p><p><b>
Company:</b> Oak Street Health</p><p></p><p><b>
Title:</b> Contact Center Service Advocate I</p><p></p><p><b>
Location:</b> Remote</p><p></p><p><b>
Role Description:</b><br>
<br>
The CC (Contact Center) Service Advocate helps us meet the goal of successfully managing comprehensive care and providing an unmatched patient experience for all Oak Street Health patients. The CC Service Advocate is responsible for providing exceptional customer service by scheduling patient appointments efficiently and accurately. This role involves handling inbound and outbound calls, managing appointment schedules, and ensuring an unmatched patient experience.</p><p><b><br>
Core Responsibilities:</b></p><ul><li><b>
Appointment Scheduling:</b> Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments.</li><li><b>
Customer Interaction:</b> Provide courteous and professional service to patients, addressing their inquiries and concerns.</li><li><b>
Data Entry:</b> Accurately enter patient information and appointment details into the scheduling system.</li><li><b>
Communication:</b> Communicate appointment details and any necessary instructions to patients clearly and effectively.</li><li><b>
Problem Resolution:</b> Address and resolve any scheduling conflicts or issues promptly.</li><li><b>
Collaboration:</b> Work closely with medical staff and other departments to ensure smooth scheduling operations.</li><li><b>
Follow-Up:</b> Conduct follow-up calls to confirm appointments and provide reminders to patients.</li><li><b>
Documentation:</b> Maintain accurate records of all interactions and transactions with patients.</li><li>
Other duties or special projects as assigned.</li></ul><p></p><p><b>
Working Conditions:</b></p><ul><li><b>
Environment:</b> Remote office setting with a focus on phone-based interactions.</li><li><b>
Hours:</b> Assigned schedules of 40 hours per week; schedule assignments vary based on business needs. The Service Excellence Contact Center is open 24/7; some schedules may include one weekend shift.</li></ul><p><b>
Remote Work Requirements:</b></p><ul><li>
Proficient PC skills, computer literacy, basic Google Suite skills, and ability to navigate systems</li><li>
Prior remote work experience</li><li>
Ability to obtain high-speed internet and hardwire equipment to router/modem</li><li>
Distraction-free and private remote work environment required as well as reliable dependent care during working hours</li><li>
Ability to provide own transportation for instances where on-site support is required for employees located within 50 miles of a physical OSH location/center<ul><li>
https://www.oakstreethealth.com/locations</li><li>
Call center/home office locations: Downers Grove, IL; Chicago, IL; Charlotte, NC</li></ul></li><li>
Ability to participate in classroom-style remote training sessions</li><li>
An understanding of the high level of conscientiousness, professionalism, and reliability that is required in a remote work environment</li></ul><p></p><p><b>
Career Development Opportunities:</b></p><p>
The career path from CC Service Advocate I to CC Service Advocate II includes:</p><ul><li>
A minimum tenure of 6 months in the CC Service Advocate I role</li><li>
Consistently demonstrates strong problem-solving abilities, effective communication, and a thorough understanding of customer needs</li><li>
Demonstration of a strong desire to learn and grow in their role</li><li>
Meet &ldquo;Exceptional&rdquo; performance metrics for a minimum of 3 consecutive months (targets are subject to change with 30-day advance notice) for all job skills:<ul><li>
Average Handle Time</li><li>
Unavailable time</li><li>
Quality Metrics</li><li>
Schedule Adherence (adhering to your assigned work schedule set by Workforce Management based on business needs [shift arrival and departure times, and assigned lunch/break times])</li></ul></li><li>
Demonstrate proven reliability and satisfactory attendance</li></ul><p>
The progression path from CC Service Advocate Level I, Level II, and Level III positions within the Service Excellence Contact Center is a structured path that encourages advocates to widen their knowledge base, take on more responsibility, demonstrate expertise, and reward team members for their proven success and dedication. Each role level builds upon the skills learned in the previous one, with the ultimate goal of enabling advocates to provide superior support and contribute to the overall success of the contact center.</p><p></p><p><b>
What are we looking for?</b></p><p></p><ul><li>
High School diploma or equivalent required, some undergraduate education preferred</li><li>
1 year of customer service experience, call center environment experience preferred</li><li>
A flexible and positive attitude</li><li>
A friendly and nurturing attitude toward our patient population of older adults</li><li>
Experience with EMR (Electronic Medical Record) documentation preferred</li><li>
Ability to multitask, prioritize, and manage time effectively</li><li>
Outstanding phone demeanor and etiquette</li><li>
High level of integrity</li><li>
Proficient PC skills, including basic Microsoft Excel skills</li><li>
Spanish, Mandarin, Cantonese, or Polish speakers preferred</li><li>
US work authorization</li></ul><p></p><p><b>
Anticipated Weekly Hours</b></p>
40<p></p><p><b>
Time Type</b></p>
Full time<p></p><p><b>
Pay Range</b></p><p>
The typical pay range for this role is:</p><p></p>
$17.00 - $34.15<p></p><p>
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.</p><p><br>
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.</p><p></p><p><b>
Great benefits for great people</b></p><p></p><p>
We take pride in our comprehensive and competitive mix of pay and benefits &ndash; investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:</p><ul><li><p><b>
Affordable medical plan options,</b> a <b>401(k) plan </b>(including matching company contributions), and an <b>employee stock purchase plan</b>.</p></li><li><p><b>
No-cost programs for all colleagues </b>including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</p></li><li><p><b>
Benefit solutions that address the different needs and preferences of our colleagues</b> including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</p></li></ul><p></p><p>
For more information, visit https://jobs.cvshealth.com/us/en/benefits</p><p></p>
This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis.<p></p><p>
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</p></div>

Call Center Service Advocate I - Remote

Rosendin Electric

<div><p>Whether you're a recent grad or a seasoned professional, you can experience meaningful career growth at Rosendin. Enjoy a true sense of ownership as you work with a proven industry leader on some of the most exciting and high-profile projects in the nation. We offer a wide range of job opportunities, competitive compensation, full benefits, an Employee Stock Ownership Plan and more.</p>
<p><b>Why Rosendin?</b>
</p><p><b>Committed. Innovative. Engaged.</b>
</p><p>If you're looking to take your career to the next level and work with some of the best and brightest in the industry, we want to hear from you. Since our founding over 100+ years ago, Rosendin has been driven to positively impact the communities where we live and work. We are an organization built on integrity and we have a culture that empowers people, embraces diversity, and inspires everyone to do their best. As one of the largest EMPLOYEE-OWNED electrical contractors in the United States, you will have the unique benefit of being a shareholder at a company that is experiencing tremendous growth and success. When our people succeed and fuel our success, we reward them. We'd love to have you as a shareholder!
</p><h2 class="jobSectionHeader"><b>YOUR NEXT OPPORTUNITY:</b><b>
</b></h2><p>The Procurement Specialist is responsible for the purchase of electrical equipment, construction materials, and issuing subcontracts. This position will manage, plan/forecast, procure inventory with the Procurement Department for multiple suppliers, maximizing metrics aligned with Company corporate strategic directives.
</p><p></p><h2 class="jobSectionHeader"><b>WHAT YOU'LL DO:</b><b>
</b></h2><ul><li><p>Receive verbal and written requisitions for materials and equipment from project managers and field operations.
</p></li><li><p>Review and source materials and equipment in accordance with established company practices and procedures.
</p></li><li><p>Solicit quotations from vendors. Review, analyze and present findings to management with emphasis on best economic value and defined company procurement objectives.
</p></li><li><p>Generate and distribute purchase orders accordance with established company procedures.
</p></li><li><p>Responsible for the tracking and expediting of all existing orders. Update and maintain scheduling in procurement system.
</p></li><li><p>Support estimating department by contacting vendors for budgetary quotations for materials and equipment in the preparation of bids.
</p></li><li><p>Solicit and prepare submittal documentation in support of project managers.
</p></li><li><p>Perform additional duties as directed by corporate managers, or division manager.
</p></li><li><p>The duties and responsibilities are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing and other duties will be assigned based on the position's role within the business unit.
</p></li></ul><h2 class="jobSectionHeader"><b>WHAT YOU'LL NEED TO BE SUCCESSFUL:</b><b>
</b></h2><ul><li><p>Knowledge of electrical equipment and construction materials
</p></li><li><p>Knowledge of procurement techniques, procedures, policies, and accounting
</p></li><li><p>Communication and interpersonal skills
</p></li><li><p>Proficient in using a computer and Microsoft Office (Outlook, Word, Excel, etc.); Oracle preferred
</p></li><li><p>Prioritize and manage multiple tasks, changing priorities as necessary
</p></li><li><p>Work under pressure and adapt to changing requirements with a positive attitude
</p></li><li><p>Oral and written communication skills as required for the position
</p></li><li><p>Self-motivated, proactive and an effective team player
</p></li><li><p>Interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others
</p></li></ul><h2 class="jobSectionHeader"><b>WHAT YOU BRING TO US:</b><b>
</b></h2><ul><li><p>High school diploma or equivalent
</p></li><li><p>Minimum 2 years' experience in a fast‐paced business environment and electrical construction procurement experience
</p></li><li><p>Can be a combination of education, training, and relevant experience
</p></li></ul><p></p><h2 class="jobSectionHeader"><b>TRAVEL:
</b></h2><ul><li><p>0%
</p></li></ul><h2 class="jobSectionHeader"><b>WORKING CONDITIONS:
</b></h2><ul><li><p>General work environment - sitting for extended periods, standing, walking, typing, carrying, pushing, bending. Work is conducted primarily indoors with varying environmental conditions, such as fluorescent lighting and air conditioning.
</p></li><li><p>Noise level is typically low to medium; it can be loud on a job site.
</p></li><li><p>Occasional lifting of up to 30 lbs.
</p></li><li><p>We fully comply with the ADA and applicable state law, including considering reasonable accommodation measures that may enable qualified disabled applicants and employees to perform essential functions.
</p></li></ul><p></p><p>Rosendin Electric is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, pregnancy, age (over 40), or any other categories protected by applicable federal, state, or local law.
</p><p><b>YOU Matter - Our Benefits
</b></p><ul><li><p>ESOP - Employee Stock Ownership
</p></li><li><p>401k
</p></li><li><p>Annual bonus program based upon performance, profitability, and achievement
</p></li><li><p>17 PTO days per year plus 10 paid holidays
</p></li><li><p>Medical, Dental, Vision Insurance
</p></li><li><p>Term Life, AD&amp;D Insurance, and Voluntary Life Insurance
</p></li><li><p>Disability Income Protection Insurance
</p></li><li><p>Pre-tax Flexible Spending Plans (Health and Dependent Care)
</p></li><li><p>Charitable Giving Match with our Rosendin Foundation
</p></li></ul><p></p><p>Our success is rooted in our people. We all come together around long-term vision and a sense of shared ownership. As a group, we do whatever it takes to ensure the success of our business and your career.</p>
<p>Rosendin Electric is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.</p></div>

Procurement Specialist

Explore 128+ Community based case manager open to fresh grad entry level open in Boise this March. Find roles across top companies and apply now to boost your career.