brand manager

customer service manager

social media specialist

admin coordinator

commercial manager

community manager

RAPP

<div>
 RAPP Dubai is looking for a Community Manager (Executive) to join our award-winning Experience Strategy team.
 
 
 
 Who We Are
 
 
 
 We are RAPP &ndash; world leaders in activating growth with precision and empathy at scale.
 
 
 As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual&rsquo;s needs, beliefs, behaviors, and aspirations.
 
 
 We foster an inclusive workplace that emphasizes personal well-being.
 
 
 
 How We Do It
 
 
 
 At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.
 
 
 Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it &ndash; ensuring we&rsquo;re able to activate authentic customer connections for our clients.
 
 
 Part of Omnicom&rsquo;s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets.
 
 
 
 Your Role
 
 
 
 RAPP MENA is seeking a
 
 Community Manager (Executive)
 
 to support day-to-day community management and social customer support across multiple social platforms for a large enterprise account. The role is responsible for managing high-volume brand interactions, supporting always-on and campaign activity, and delivering timely, on-brand responses aligned with agreed SLAs, governance, and client standards.
 
 
 This role requires
 
 bilingual communication skills (Arabic &amp; English)
 
 and the ability to operate within a structured, SLA-driven environment.
 
 
 
 Your Responsibilities
 
 
 
 <ul>
 <li>
 Manage daily community engagement and social customer support across assigned platforms
 </li>
 <li>
 Respond to comments, direct messages, and customer queries in line with agreed SLAs, tone of voice, and escalation protocols
 </li>
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 Moderate conversations, identify risks, complaints, or sensitive issues, and escalate where required
 </li>
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 Support always-on social activity and campaign launches with timely, real-time engagement
 </li>
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 Coordinate with internal social, content, and account teams to resolve customer issues
 </li>
 <li>
 Track recurring questions, sentiment, and emerging community trends, sharing insights with relevant teams
 </li>
 <li>
 Follow defined governance processes, approval workflows, and platform best practices
 </li>
 <li>
 Ensure consistent quality, accuracy, and responsiveness across all community interactions
 
 
 </li>
 </ul>
 
 Required Skills
 
 
 
 <ul>
 <li>
 1&ndash;3 years&rsquo; experience in community management, social media, or social customer support roles
 </li>
 <li>
 Experience supporting enterprise or high-volume accounts
 </li>
 <li>
 Strong understanding of major social platforms and customer engagement best practices
 </li>
 <li>
 Written communication skills (Arabic required; English essential)
 </li>
 <li>
 Comfortable managing customer-facing interactions in a structured, process-driven environment
 </li>
 <li>
 Organized, reliable, and able to work independently within defined SLAs and workflows
 </li>
 <li>
 Hands-on experience using community management, moderation, or social support tools (e.g. Sprinklr, Sprout Social, Emplify, or similar platforms)
 </li>
 <li>
 Ability to adapt quickly to new tools and reporting workflows used by the agency or client
 
 
 </li>
 </ul>
 
 Our Hybrid Work Model
 
 
 
 RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like.
 
 
 
 NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
 
</div>

Community Manager (Executive)

bilibili Group

<div>
 About Bilibili: Join Us in Defining the Next Generation of Digital Culture Communities
 
 Bilibili is China's leading video community and a creator-driven cultural ecosystem. We serve 376 million monthly active users, 86% of whom are from Generation Z. With 95% of our content produced by creators, we have cultivated a unique interactive culture centered around Danmaku (real-time comments) and fostered a highly engaged community environment. Our users spend an average of 112 minutes per day on the platform, demonstrating exceptional loyalty with an annual retention rate exceeding 80%.
 
 As we enter a new phase of global expansion, we are committed to bringing this distinctive creator-community symbiosis model to the world stage. We are seeking partners who understand cross-cultural content ecosystems and excel at nurturing creator communities to join us in building a digital cultural home for the next generation of young audiences worldwide.
 
 Job Summary:
 
 As an Arabic-speaking creator operation, you will be a key pioneer in building Bilibili&rsquo;s presence in the Middle East and North Africa region. You will drive user growth and community engagement through culturally relevant content, localized campaigns, and strategic creator partnerships, helping to shape Bilibili into a beloved digital home for Arabic-speaking youth.
 
 Key Responsibilities:
 
 1. Lead the design and execution of localized user operations, content campaigns, and community activities tailored to Arabic-speaking audiences.2. Build and maintain strong relationships with local creators, influencers, and content partners to foster a vibrant and sustainable Arabic content ecosystem on Bilibili.3. Conduct market research to understand regional trends, user behaviors, and cultural nuances, translating insights into actionable growth strategies.4. Collaborate with cross-functional teams to ensure product features, content guidelines, and community policies resonate with local culture and user expectations.5. Monitor and analyze performance metrics to optimize user acquisition, retention, and engagement across the Arabic-speaking region.
 
 Qualifications:
 
 1. Bachelor&rsquo;s degree or above, preferably in Communications, Marketing, Middle Eastern Studies, or a related field.2. Native or near-native proficiency in Arabic and strong professional command of English; Chinese language ability is a plus.3. 3+ years of experience in user operations, content operations, campaign management, or community building, preferably in the MENA region.4. Deep understanding of the Arabic digital landscape, social media platforms, and content consumption habits; an existing network of local creators or media resources is highly preferred.5. Strong cross-cultural communication skills, creative mindset, data sensitivity, and a passion for building online communities.
 
 Preferred Qualifications:
 
 - Experience working in a content platform, social media company, or digital entertainment business.- Familiarity with Bilibili&rsquo;s community culture, content formats, or creator economy.- Background in gaming, anime, lifestyle, or youth culture content.
</div>

Arabic-Speaking Creators Operation (Middle East & North Africa Region)

FORTE

<div>
 
 
 Role Summary
 
 
 
 
 
 As a Senior Social Media Manager, you will orchestrate and execute comprehensive social media strategies for multiple clients in the media and publishing space. Your primary purpose is to drive client success by creating engaging bilingual content, managing communities, and delivering data-driven performance insights. This is a full-time, senior-level remote position requiring deep expertise in the MENA region.
 
 
 
 
 
 
 
 Work Setup &amp; Collaboration
 
 
 
 
 <ul>
 <li>
 
 Location:
 
 This is a remote role for candidates based in
 
 Egypt, Jordan, or Lebanon
 
 to ensure cultural and time-zone alignment.
 
 </li>
 <li>
 
 Schedule:
 
 You are expected to be available during standard business hours,
 
 9:00 AM to 6:00 PM Dubai time (GMT+4)
 
 , Sunday through Thursday.
 
 </li>
 <li>
 
 Autonomy:
 
 You will operate with a high degree of autonomy, managing your client portfolio and deadlines with minimal direct supervision.
 
 </li>
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 Collaboration:
 
 You will serve as the main client point-of-contact and work closely with internal creative, content, and production teams in a highly collaborative, fast-paced agency environment.
 
 </li>
 </ul>
 
 
 
 
 
 What You'll Do
 
 
 
 
 <ul>
 <li>
 Develop and manage bilingual (Arabic and English) content calendars for multiple clients, ensuring brand consistency and timeliness.
 
 </li>
 <li>
 Write compelling, culturally relevant copy for all major social media platforms.
 
 </li>
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 Create detailed creative briefs to guide photo and video production teams.
 
 </li>
 <li>
 Analyze social media trends and competitor activity to proactively refine client strategies.
 
 </li>
 <li>
 Manage daily community engagement, moderating conversations and maintaining a positive brand voice.
 
 </li>
 <li>
 Oversee paid social media campaigns, collaborating with performance teams to track and optimize for ROI.
 
 </li>
 <li>
 Serve as the primary social media contact for a dedicated portfolio of clients, leading meetings and presenting performance reports.
 
 </li>
 <li>
 Collaborate with internal creative and digital teams to ensure cohesive campaign execution.
 
 </li>
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 Independently consolidate data from multiple channels to deliver actionable insights on organic and paid campaigns.
 
 </li>
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 Monitor brand mentions and support crisis management efforts to protect client reputation.
 
 </li>
 </ul>
 
 
 
 
 
 Success Indicators
 
 
 
 
 <ul>
 <li>
 Consistently achieve or exceed client engagement and growth targets quarter-over-quarter.
 
 </li>
 <li>
 Maintain 100% on-time delivery for all scheduled client content and reports.
 
 </li>
 <li>
 Deliver monthly performance reports with clear, actionable insights that lead to strategic adjustments.
 
 </li>
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 Achieve high client satisfaction and retention rates through proactive communication and strategic value.
 
 </li>
 <li>
 Meet or exceed return on ad spend (ROAS) goals for all managed paid campaigns.
 
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications
 
 
 
 
 <ul>
 <li>
 4-5 years of professional experience in social media management, preferably within a creative or digital agency.
 
 </li>
 <li>
 Professional fluency in both Arabic and English, with exceptional bilingual copywriting skills.
 
 </li>
 <li>
 Demonstrated experience managing social media strategies for multiple client accounts simultaneously.
 
 </li>
 <li>
 Proven expertise in developing and executing paid social media campaigns across platforms like Meta, X, and TikTok.
 
 </li>
 <li>
 Proficiency with social media management and analytics tools (e.g., Sprout Social, Hootsuite, Brandwatch).
 
 </li>
 <li>
 Strong analytical skills with the ability to interpret data and translate it into actionable strategies.
 
 </li>
 <li>
 Experience presenting performance data and strategic recommendations directly to clients.
 
 </li>
 <li>
 Excellent written communication skills, essential for effective asynchronous collaboration in a remote setting.
 
 </li>
 </ul>
 
 
 
 
 
 Nice to Have
 
 
 
 
 <ul>
 <li>
 Direct experience working with clients in the media and publishing industries.
 
 </li>
 <li>
 Background in public relations or corporate communications.
 
 </li>
 <li>
 Familiarity with influencer marketing campaign management.
 
 </li>
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 Experience creating and managing content strategies for short-form video platforms.
 
 </li>
 </ul>
 
 
 
 
 
 About the Team/Environment
 
 
 
 
 
 You will join a dynamic, creative, and client-focused team in a growing agency. Our environment is fast-paced, requiring adaptability and a proactive approach to problem-solving. We prioritize high-quality, innovative work and foster close collaboration between team members to deliver exceptional results for our clients.
 
 
 
 
 
</div>

Social Media Manager- (Content Specialist MENA)

content marketing Specialist (Social Media Manager)

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 What's On Your Plate?
 
 
 Key Responsibilities1. Rider Retention &amp; Churn Management
 
 
 
 <ul>
 <li>
 Develop and implement strategies to improve rider retention and minimize churn across all operational zones.
 </li>
 <li>
 Work with performance team to conduct data analysis to identify churn patterns, early-warning indicators, and opportunities for intervention.
 </li>
 <li>
 Collaborate with Operations, 3PL/Vendor Management, and Rider Support teams to execute targeted retention initiatives.
 </li>
 <li>
 Rider Satisfaction &amp; Value Proposition Insights
 </li>
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 Manage the regular Rider Satisfaction, NPS, and Value Proposition surveys.
 </li>
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 Track satisfaction KPIs and identify key pain points impacting rider experience.
 </li>
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 Conduct root-cause analysis using quantitative and qualitative data.
 </li>
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 Present insights and recommendations to senior leadership and cross-functional stakeholders.
 </li>
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 Action Planning &amp; Continuous Improvement
 </li>
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 Translate insights and root causes into clear, practical action plans tackling experience gaps.
 </li>
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 Coordinate with cross-functional teams (Operations, Finance, Marketing, Dispatch &amp; 3PL Partners) to implement and monitor improvement initiatives.
 </li>
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 Measure the impact of implemented actions and adjust approach as needed.
 </li>
 <li>
 Partnerships &amp; Rider Benefits Ownership
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 Co-lead the process of identifying, negotiating, and finalizing partnerships that enhance rider benefits (e.g., telco, insurance, retail, mobility, health, financial services).
 </li>
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 Build strong relationships with external partners to deliver sustainable and high-value benefit programs.
 </li>
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 Ensure all partnership benefits are aligned with talabat&rsquo;s rider value proposition and provide clear ROI.
 </li>
 <li>
 Stakeholder Management &amp; Communication
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 Maintain strong collaboration with internal teams such as Dispatch, Marketing, Finance, and Legal to support new initiatives.
 </li>
 <li>
 Communicate updates, insights, and performance results to relevant teams and leadership.
 </li>
 <li>
 Support high-impact events and engagement activities related to rider appreciation and community building.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 What did we order?
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Operations, Marketing, or related field.
 </li>
 <li>
 4&ndash;6 years of experience in community management, engagement, operations, or partnerships (preferably in tech, delivery, logistics, or marketplace environments).
 </li>
 <li>
 Strong analytical skills with experience interpreting churn, retention, or behavioral data.
 </li>
 <li>
 Excellent negotiation and partnership management capabilities.
 </li>
 <li>
 Strong communication skills with the ability to engage different stakeholders.
 </li>
 <li>
 Structured, detail-oriented, and able to manage multiple projects simultaneously.
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Experience working with frontline workforce (riders, drivers, couriers).
 </li>
 <li>
 Background in rider experience or value proposition design.
 </li>
 <li>
 Ability to run surveys, analyze feedback, and convert insights into action.
 </li>
 </ul>
</div>

Sr. Specialist Rider Engagement

Breadfast

<div>
 
 
 Role Objectives
 
 
 
 
 
 
 The Social Media Manager is responsible for driving Breadfast&rsquo;s social media and digital content strategy, ensuring our brand presence is engaging, consistent, and aligned with business objectives. This role manages the social media team and works cross functionally with creative and performance marketing.
 
 
 
 
 
 
 Roles &amp; Responsibilities:
 
 
 <ul>
 <li>
 Develop platform-specific strategies (Meta, TikTok, Snapchat, LinkedIn, etc.) to increase reach, engagement, and conversion.
 </li>
 <li>
 Create content calendars integrating brand campaigns, product launches, and engagement initiatives.
 </li>
 <li>
 Collaborate with Performance Marketing to align paid social campaigns with organic efforts.
 </li>
 <li>
 Lead the content creation process, ensuring brand tone, style, and visual guidelines are met.
 </li>
 <li>
 Manage social media specialists, providing clear direction, deadlines, and quality standards.
 </li>
 <li>
 Coordinate with the Design Team for creative asset production.
 </li>
 <li>
 Track KPIs such as engagement rate, CTR, conversions, and follower growth.
 </li>
 <li>
 Analyze campaign performance, identify trends, and recommend optimizations.
 </li>
 <li>
 Stay updated on platform changes and competitor activities to adjust strategy proactively.
 </li>
 <li>
 Work closely with Influencers Lead for coordinated influencer and social campaigns.
 </li>
 <li>
 Support PR initiatives by amplifying earned media and partnerships through social channels.
 </li>
 </ul>
 
 
 
 
 
 Required education, knowledge, and skills
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Communications, or related field.
 </li>
 <li>
 7+ years in social media management, with 2+ years in a leadership role.
 </li>
 <li>
 Strong understanding of both paid and organic social media strategies.
 </li>
 <li>
 Excellent project management and content planning skills.
 </li>
 </ul>
 
 
</div>

Social Media Manager

ariika

<div>
 <ul>
 <li>
 Handle customer inquiries and messages across social media channels during the night shift.
 </li>
 <li>
 Basic computer skills Ability to handle social media messages professionally Ability to work night shifts Customer service mindset Good typing speed and attention to detail
 </li>
 </ul>
</div>

Social Media Moderator

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