communications manager

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assistant housekeeping manager Jobs in Washington

assistant housekeeping manager

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case manager

consumer services manager

Insurance, Securities and Bank

<div><div><div><div>This position is located in the Department of Insurance, Securities and Banking, Office of the Deputy Commissioner for Market Compliance, Office of the Director of Compliance Analysis, Consumer Services Branch. DISB&rsquo;s mission is threefold: 1) to cultivate a regulatory environment that protects consumers and attracts and retains financial services firms to the District; 2) empower and educate residents on financial matters; and 3) provide financing for District small businesses.
The incumbent in this position functions as the Consumer Services Manager, responsible for managing the review and disposition of consumer complaints and inquiries. Monitors marketplace activities of financial services entities doing business in the District and respond to requests from consumers for assistance in resolving disputes regarding payment of claims, charges, unfair trade practices, allegations of fraud, misconduct or other violations of insurance, securities and banking laws and regulations.
Duties and Responsibilities
Develops reports regarding key performance indicators and key risk indicators regarding financial products and services, complaints and inquiries received by the Department. The role also requires the development and execution of programming to educate and empower District residents through community engagement events. Serves as Manager of Consumer Services Branch responsible for planning, implementing, and coordinating activities related to provisions for consumer advocacy services in the administration of insurance, securities and banking laws and regulations by supervising the DISB consumer complaint process and resolving complaints.
Supervises the work of a staff engaged in receiving and responding to public inquiries. Handling complaints regarding payment of insurance claims, allegations of violations of insurance, securities, and banking laws. Conducts research to develop answers to specific questions and problems; resolving problems through individual counseling or refer consumers to an appropriate agency for further assistance; providing counseling to consumers on financial products and service needs and developing reports regarding key performance indicators, key risk indicators, and designing community engagement initiatives. Incumbent also oversees the collection of documents in response to FOIA requests related to consumer complaint matters.
Qualifications and Education
Specialized Experience: Specialized experience must have equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position to be filled. To be creditable, applicants must have one (1) year of specialized experience equivalent to at least the next lower grade level in the line of progression.
Licenses and Certifications
None.
Other Significant Facts
Tour of Duty: Monday - Friday - 8:15 am to 4:45 pm
Pay Plan, Series, Grade: MS-301-14
Promotion Potential: No Known promotion potential
Duration of Appointment: Management Supervisory Service (MSS)/At-Will.
MSS-At-Will Statement: Positions in the Management Supervisory Service (MSS) serve at the pleasure of the appointing authority and may be terminated at any time with or without cause.
Collective Bargaining Unit: This position is not in a Collective Bargaining Unit.
Position Designation: This position has been deemed Security Sensitive under the guideline of the DC Personnel Manual. Incumbents of this position are subject to enhanced suitability screening pursuant to Chapter 4 of DC personnel regulations. Accordingly, incumbents must successfully pass a criminal background and consumer credit check as a condition of employment and will be subject to periodic criminal background checks for the duration of their tenure.
Residency Preference: Applicants claiming &ldquo;Residency Preference&rdquo; will be required to maintain residency in the District of Columbia for a minimum of seven (7) years. Failure to do so may result in forfeiture of employment.
Residency Requirement: If the position you are applying for is in the Career, Management Supervisory, or Educational Service at an annual salary of one hundred fifty thousand dollars ($150,000) or more, you must establish residency in the District of Columbia within one hundred eighty (180) days of the effective date of the appointment and continue to maintain residency within the District of Columbia throughout the duration of the appointment.
EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.</div></div></div></div>

Consumer Services Manager

Equinox

<div>Company Description 
OUR STORY:
Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly grow the lifestyle brands and experiences that define it. In addition to Equinox, our other brands, SoulCycle and Equinox Hotels are all recognized for inspiring and motivating members and employees to maximize life. Our portfolio of brands is recognized globally with locations within every major city across the United States in addition to London, Toronto, and Vancouver. 
OUR CODE:
We are passionate about high performance living and we practice what we preach &ndash; investing time in our own health and fitness. We believe that everyone has untapped potential within them and it takes a disruptive approach to unleash it. We dream big and don&rsquo;t settle for the status quo. We sweat the details. We never accept less than 110% to help each other deliver the Equinox experience and enable our members to get great results. We are obsessed with what&rsquo;s new, what&rsquo;s now, what&rsquo;s next. Never following, always leading, and living ahead of the moment in fashion, culture, and consumer behavior. We aren&rsquo;t just a company; we&rsquo;re a community vested in each other&rsquo;s success. We value humility and a team approach at every level of the company. 
If you are a high performing individual who is passionate about winning and inspiring others then we are excited to discuss career opportunities with you. 
Job Description 
We are looking for energetic and enthusiastic Housekeeping Associates to join the Equinox team.
Job responsibilities include but are not limited to the following:<ul><li>
Ensure that the club and exercise equipment are clean and well maintained while providing all members, prospective members, and guests with excellent customer service</li><li>
Ensure that the sidewalk entrance and lobby are presentable</li><li>
Clean the locker room and stock all locker room consumables</li><li>
Clean and organize storage, laundry, exercise, and coat rooms</li><li>
Maintain an adequate supply of towels on the exercise floor</li><li>
Provide maintenance for all equipment</li><li>
Receive and store all deliveries</li><li>
Assist with special events</li><li>
Notify the Housekeeping Manager when any rooms or equipment need immediate attention</li></ul>
Pay Transparency: $17.95 per hour 
Qualifications 
The successful candidate must have the following experience, skills, and education:<ul><li>
Must possess a clear understanding of what constitutes a clean and sanitary environment</li><li>
Prior experience in cleaning and laundry services is highly preferred</li><li>
Ability to service athletic equipment along with previous experience working with cleaning products and hand tools</li><li>
Strong customer service, organizational, communication, and multi-tasking abilities</li></ul> 
Additional Information 
AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:<ul><li>
Complimentary Club membership</li><li>
Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop</li></ul>
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://careers.equinox.com/
All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.</div>

Housekeeping Associate, Anthem Row

Morgan & Morgan

<div><div>At Morgan &amp; Morgan, the work we do matters. For millions of Americans, we're their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.</div>
Summary

We are seeking a Case Manager to join our team. As a Case Manager you must be highly organized and able to work on a varied caseload. The Case Manager will assist the attorney in developing settlements, preparing documents and correspondence as needed. The ideal candidate is customer focused and empathetic.

Responsibilities
<ul>
<li>Daily interaction with existing and potential clients, via telephone and in person</li>
<li>Order medical records from providers and communicate with clients and providers during the course of treatment</li>
<li>Obtain documents necessary to support injury and/or liability positions</li>
<li>Interact with insurance carriers and healthcare providers to secure records and account balances</li>
<li>Work directly with multiple coworkers involved in the management and support of case files</li>
<li>Maintain organized case files</li>
<li>Prepare comprehensive demands and assemble support for submission to carriers under the direct supervision of an attorney</li>
<li>Interact with attorneys and present case synopsis when required</li>
<li>Manage case files from intake to closing under the direction of an attorney</li>
<li>Performs other related duties as assigned to meet the needs of the business</li>
</ul>
Qualification
<ul>
<li>Bachelor's degree (preferred)</li>
<li>Prior experience as a Personal Injury Case Manager preferred</li>
<li>2+ years of working as an insurance adjuster or pre-litigation paralegal</li>
<li>Ability to be a team player and follow procedures</li>
<li>Proactive interaction with clients, insurance companies and medical providers</li>
<li>Must possess the ability to multi-task, prioritize, and manage workload with a positive attitude and minimal supervision</li>
<li>Highly organized with the ability to juggle multiple deadlines in a fast-paced environment</li>
<li>Strong writing and communication skills along with attention to detail</li>
<li>Extensive computer and database expertise, Microsoft Word, Excel, Outlook, and type no less than 35 wpm</li>
</ul>
This role is on-site, which gives you the chance to be fully immersed in the work and gain direct experience alongside the team. We've found that being in the office helps new team members get up to speed quickly and feel more connected.

#LI-FW1<div>
Benefits

Morgan &amp; Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff. For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.

Equal Opportunity Statement

Morgan &amp; Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.
Privacy Policy

Here is a link to Morgan &amp; Morgan's privacy policy.</div></div>

Case Manager

Nando's PERi-PERi

Who We Are Nando's Peri Peri USA is growing fast and we're looking for a Senior Design Manager to help bring our new restaurants to life and to drive our renovation projects across the fleet, ensuring that all locations meet or exceed our brand standards. We bring marinated, flame-grilled chicken and PERi PERi joy to guests every day. We move quickly, care about craft, and back our restaurants with the tools they need to succeed, smart commercial thinking and operational empathy. Nando's Vision At Nando's, we want to be the most loved restaurant brand in North America, sharing the spirit of Nando's PERi-PERi with everyone who chooses to access it. We will redesign and build a business that thrives as it answers fully to its consumers' needs&mdash;and endures over time through genuinely putting people at the heart of what we do. We will lead with our values and act with care, compassion, and kindness. By doing this, we will Change Lives Together, every day and everywhere. Role Summary The Senior Manager, Design leads the crossfunctional design program for Nando's restaurant portfolio, ensuring every new restaurant opening (NRO), renovation, and brand-led refresh meets our aesthetic, operational, and commercial standards. This role owns the design governance framework, sets the multiyear physical environment roadmap, leads internal and external design partners, and ensures design excellence across all pipeline types. The Senior Manager, Design shapes the design strategy and standards of the built environment, anticipates risks across markets, manages programlevel design budgets, and ensures crossfunctional teams (Development, Construction, Operations, Procurement, Facilities, Brand) are aligned on priorities, sequencing, workflows, and required deliverables. This role does not originate design concepts but ensures that work produced by external design consultants is accurate, technically sound, fully coordinated, and aligned with brand requirements, directly influencing the long-term integrity of the Nando's brand through effective design leadership, problemsolving, and decisionmaking. Key Responsibilities Design Strategy, Standards &amp; Roadmap Contributes to shaping the multiyear physical environment strategy, ensuring design standards evolve to meet guest expectations, operational efficiency, cost performance, and brand direction. Lead the creation, governance, and continuous improvement of brand design standards, including layouts, spatial logic, FF&amp;E, finishes, detailing, and material specifications. Monitor emerging design and construction trends and work jointly with Construction to evaluate impacts, mitigate risks, and develop recommendations that ensure Nando's environments remain operationally efficient, costeffective, and futureready. Partner with Brand, Operations, and Development to ensure standards reflect consumer preferences, operational realities, and emerging restaurant formats. Program Leadership &amp; Cross-Functional Alignment Lead the design program across NROs, remodels, refreshes, special projects, and strategic initiatives. Ensure alignment with pipeline sequencing and business priorities. Set clear workflows, tools, calendars, and approval gates for all teams involved in design, permitting, procurement, and construction. Facilitate crossfunctional reviews, ensuring timely decisionmaking and risk mitigation that protects schedule and investment. Serve as the primary design leader representing Design in crossfunctional forums, budget reviews, pipeline meetings, and executive discussions. Consultant, Vendor &amp; Partner Management Lead and manage multiple external design partners (Architect of Record, Interior Design, MEP, Structural, Kitchen, South African suppliers) to deliver coordinated, highquality work at scale. Establish performance expectations, KPIs, and operating rhythms for external partners; manage accountability, scorecards, and alignment across all markets. Drive early detection of design issues and ensure timely resolution across disciplines. Design Deliverables, Technical Quality, &amp; Documentation Oversee all design deliverables, including feasibility studies, test fits, design development packages, materials packages, permit drawings, bid sets, construction drawings, and shop drawings. Govern the quality and accuracy of technical documentation across all consultants; ensure constructability, code compliance, and alignment with Nando's standards. Author and approve critical design guidelines, templates, tools, and review protocols. Maintain updated internal documentation to support brand and operational initiaives such as display planograms and marketing initiatives Budget Ownership, Cost Strategy &amp; Value Engineering Manage the design program budget, including forecasting, prioritizing spend, and approving design-related costs within delegated thresholds. Lead value engineering strategy across the portfolio, ensuring cost optimization without compromising design intent or guest experience. Partner with Procurement and Construction to evaluate, negotiate, or rationalize FF&amp;E, finishes, and material selections. Risk, Compliance, &amp; Governance Own the design governance framework, including documentation requirements, risk assessments, and corrective action plans. Ensure adherence to life-safety requirements, regulatory codes, material performance standards, and accessibility guidelines. Identify and mitigate risks across markets or pipelines; elevate enterpriselevel risks as needed. CrossFunctional Collaboration &amp; Leadership Partner with Operations to ensure layouts, adjacencies, and circulation support peakperiod performance, food safety, and team ergonomics. Collaborate with Construction to drive clarity, reduce rework, and support schedule predictability. Support Facilities on asset management and long-term maintainability strategies. Align with Procurement on material sourcing, lead times, and global/local supply strategies. Procurement Coordination &amp; Inventory Management Oversee design-related procurement activities, specifically South African sourced items. Manage and maintain all local art and FF&amp;E inventory Work in partnership with the greater project team to ensure selections and corresponding logistics are practical, cost-aligned, and delivered according to project timelines. Team Development &amp; Leadership Lead design contributors, internal partners, and external teams through influence, coaching, and strong communication. Build cross-functional capability by improving tools, processes, systems, and learning programs related to design. Rolemodel Nando's values; cultivate psychological safety, constructive challenge, and collaborative problemsolving. Success Profile The Senior Manager, Design is a strategic thinker, a skilled collaborator, and a technical expert who leads with curiosity and operational empathy. They excel at problemsolving within complexity, and balancing design intent with commercial realities. They bring discipline to documentation, governance, and decisionmaking and thrive in a fastpaced development environment. Why This Role Matters The ideal candidate brings a designer's eye, a technician's rigor, and a leader's intuition. They are highly detailoriented and technically fluent, with a strong ability to guide consultants, navigate complex drawing sets, and identify issues long before they surface in the field. At the same time, they think beyond the page&mdash;connecting design decisions to operations, commercial outcomes, and longterm brand integrity. This role calls for a problem-solver who can balance creativity with practicality, set direction across multiple workstreams, and bring discipline to documentation, standards, and governance. They thrive in fast-paced, multi-project environments, collaborate naturally across functions, and understand how the built environment directly shapes guest experience, operational efficiency, team ergonomics, and financial performance. Requirements: Basic Qualifications Bachelor's degree in architecture, Interior Design, Environmental Design, or related field 7+ years' design experience, including hospitality or retail environments Expert-level understanding of construction documentation, coordination, and design delivery Experience leading multiple consultants and cross-functional teams across markets Proven ability to lead program budgets, reviews, and VE decisions Strong communication, leadership, prioritization, and strategic problem-solving skills While you will have flexibility in where you work, we expect that you will work out of our Washington, D.C. office more frequently so you can collaborate in person, join onsite meetings, and stay connected with the team. You will have the option to work from home or a local Nando's restaurant when you are not on business travel. Compensation: $110,000 - $140,000

Senior Manager, Design

TechSur Solutions

<div>
 
 Company Description
 
 
 
 TechSur Solutions is a digital services company whose mission is to enable digital transformation for our customers to improve quality and efficiency. Based in the DC metropolitan area, TechSur specializes in advanced cloud services, modernization for both IT structures and applications, leveraging Agile development, and Data Analytics. Since we were formed in August of 2016, we have supported multiple impactful and exciting government programs.
 
 
 
 Job Description
 
 
 
 
 Position Overview
 
 
 
 We are seeking a mid-level IT Project Manager to lead and coordinate enterprise technology initiatives at a federal agency. The Project Manager will be responsible for managing projects across the full system development life cycle (SDLC)&mdash;regardless of methodology (Agile, Waterfall, DevOps, or hybrid)&mdash;ensuring on-time, on-budget, and high-quality delivery of technology solutions that meet business objectives.
 
 
 The ideal candidate brings a strong blend of leadership, technical understanding, scheduling, and stakeholder engagement experience. This role requires direct coordination with cross-functional teams, resource planning, progress reporting, and risk management, as well as the ability to translate complex requirements into executable plans.
 
 
 This is a hybrid role based in the Washington, DC area, requiring on-site presence three days per week.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead the end-to-end planning and execution of IT projects, from initiation through deployment and closure.
 </li>
 <li>
 Ensure quality control of project deliverables and facilitate end-user acceptance, documentation, and transition to operations.
 </li>
 <li>
 Prepare and present regular technical and financial status reports to stakeholders, including project sponsors and agency leadership.
 </li>
 <li>
 Manage the delivery of technical solutions and ensure alignment with agency standards, architectural guidance, and strategic goals.
 </li>
 <li>
 Perform Agile ceremonies (sprint planning, scrum calls, retrospective meetings etc.)
 </li>
 <li>
 Monitor and supervise progress across all project phases; identify and resolve project issues or risks proactively.
 </li>
 <li>
 Translate business and technical requirements into actionable work breakdown structures and assign tasks to appropriate team members.
 </li>
 <li>
 Develop and maintain project schedules, risk registers, action logs, communication plans, and change control processes.
 </li>
 <li>
 Coordinate project activities across multidisciplinary teams, ensuring proper resource allocation, task prioritization, and team alignment.
 </li>
 <li>
 Define project scope, objectives, milestones, task dependencies, timelines, and deliverables using standard project management tools and techniques.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or higher in Computer Science, Information Systems, Business Administration, or a related technical field.
 </li>
 <li>
 5+ years of experience in project management for IT initiatives, with increasing responsibility over time.
 
 
 </li>
 </ul>
 
 Required Skills
 
 
 
 <ul>
 <li>
 Proven ability to manage complex, cross-functional projects involving software development, data systems, infrastructure, or cloud-based technologies.
 </li>
 <li>
 Experience with multiple SDLC methodologies including Agile, Waterfall, and DevOps.
 </li>
 <li>
 Experience developing and tracking project budgets, schedules, staffing plans, and risk mitigation strategies.
 </li>
 <li>
 Experience with Sprint and Kanban boards.
 </li>
 <li>
 Strong organizational, time management, and analytical skills.
 </li>
 <li>
 Proficient in project management tools such as Microsoft Project, Jira, Confluence and Share Point.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 PMP&reg;, PMI-ACP&reg;, or other project management certifications.
 </li>
 <li>
 Prior experience managing IT programs in federal environments, especially within the judiciary or legal systems.
 </li>
 <li>
 Understanding of federal IT compliance standards and accessibility (e.g., FISMA, Section 508).
 </li>
 <li>
 Experience managing vendor relationships, contract deliverables, or integrated project teams.
 
 
 </li>
 </ul>
 Additional Information
 
 
 All your information will be kept confidential according to EEO guidelines.
</div>

IT Project Manager

CVS Health

<div>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.
**Strong preference for the candidate to sit in CST or EST**
Position Summary
This position will report to the Sr. Manager, Wholesale Business Compliance, with a dotted line to the Lead Director for Client Account Management in the TPA &amp; Payor Solutions business area. The Project Manager will be responsible for supporting all contract‑related activities for American Health Holding&rsquo;s medical management business. This role will oversee the creation, drafting, redlining, and completion of client service agreements, confidentiality agreements, business associate agreements, delegation agreements, amendments, and other business-required contracts.
In addition, this individual will manage the client contract repository, ensuring agreements are updated, amended, or terminated as needed, while also providing support for regulatory filings. The Project Manager serves as a subject matter resource on contract terms when questions arise from the business or other constituents. The Project Manager will work closely with Managing Senior Counsel to maintain legally and regulatory compliant templates and escalate day-to-day matters involving legal risk.
The role requires regular collaboration with business partners to develop contract language and participation in client and account management discussions to address contractual requirements. Strong contract knowledge, redlining expertise, and excellent communication and writing skills are essential.
Required Qualifications<ul><li>
A minimum of 5 years of experience drafting and negotiating customer contracts; familiarity with Master Services Agreement (MSA) (Aetna experience a plus).</li><li>
Experience operating within a highly regulated healthcare environment.</li><li>
Proficiency in contract drafting, review, and negotiation.</li><li>
Experience using SERFF or similar regulatory filing systems.</li></ul>
Preferred Qualifications<ul><li>
Experience drafting Medical Management Agreements, Delegation Agreements, and related amendments.</li><li>
Understanding of medical management operations (UM, CM, delegation oversight, accreditation, etc.)</li><li>
Ability to maintain strong relationships with customers and legal partners.</li><li>
Willingness to support cross‑functional initiatives and provide legal/contract expertise.</li><li>
Ability to manage multiple priorities and ensure high-quality work products.</li><li>
Ability to collaborate with SMEs across Legal, Product, Markets, Government Affairs, Privacy, Clinical Operations, and Compliance</li><li>
Adaptability to evolving business needs.</li></ul>
Education &amp; Certifications<ul><li>
Bachelor's degree preferred or a combination of work experience and education.</li></ul>
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$54,300.00 - $159,120.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits &ndash; investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<ul><li>
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li><li>
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li><li>
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</li></ul>
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 05/02/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</div>

Wholesale Business Compliance Project Manager

BIOTRONIK

<div><div>Clinical Specialist, Neuro - Washington DC 


At BIOTRONIK Neuro, we&rsquo;re ready to redefine relief for patients experiencing chronic pain. Leveraging BIOTRONIK&rsquo;s advanced cardiovascular technologies, BIOTRONIK Neuro has created a new approach to SCS therapy management: one that&rsquo;s not just implanted, but truly connected to the needs of patients and providers. 


BIOTRONIK Neuro is looking to add Clinical Specialist to our Neuromodulation Segment in Washington DC. As a member of the clinical support team, you'll be responsible for providing technical clinical expertise and support of the sales process to colleagues, current customers and/or potential customers. Works under general direction with clinical and sales teammates to identify and capitalize on sales opportunities by creating competency, comfort and expertise with all Biotronik NRO among physicians, support staff and customers within assigned geography. Performs work that involves a high degree of independence. Exercises independent judgment in planning, organizing, and performing work. Seeks to continually improve territory efficiency. 

Your Responsibilities
<ul><li>Provides technical, clinical and programming assistance, primarily in support of 1-2 Territory Manager(s).</li>
<li>Assist Territory Managers in after hours call support and activities.</li>
<li>Integrates into all accounts, builds trust and relationships and establishes strong rapport with customers.</li>
<li>Proficient in complex programming, case support.</li>
<li>Works seamlessly with Territory Manager(s) allowing them increased selling time.</li>
<li>Will foster high trust relationships with customers, including the regional team members.</li>
<li>Will begin to conduct PCP work and educational in services, as directed.</li>
<li>As directed by sales manager, contacts, visits and interests clients and potential clients in the Company&rsquo;s products and addresses any client questions and concerns.</li>
<li>Provides medical professionals with sales support, information, and training on the use of Company products and with staff education, in-services and technical troubleshooting.</li>
<li>Develop and maintain an in-depth knowledge of assigned accounts and customers to include competitor activity</li>
<li>Conducts evaluations and develops sales strategies for capital equipment opportunities within accounts.</li>
<li>Collects and studies information about new and existing products and monitors competitor sales, prices and products.</li>
<li>Provide feedback to providers both within operating room setting and outside operating room setting on the directions for use specific to implantable devices</li>
<li>May attend trade shows where new products and technologies are showcased and conferences to meet other sales representatives and clients and discuss new product developments.</li>
<li>Uses clinical expertise to identify customer training and in-service needs with the goal of increasing customer usage, comfort and understating of all Biotronik NRO product line.</li>
<li>Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments.</li>
<li>Provides sales support, clinical inservices, training and guidance to current or potential customers.</li>
<li>Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.</li>
<li>Performs other related duties and responsibilities, on occasion, as assigned.</li></ul> 

Your Profile
<ul><li>Associates Degree or technical certification; Bachelor&rsquo;s Degree preferred.</li>
<li>1 - 2 years work experience, strong preference working with patients in clinical setting</li>
<li>The ability to communicate, understand and educate clinical data in the Chronic Pain Therapies space.</li>
<li>Strong clinical skills.</li>
<li>Excellent organizational, time management and prioritizing skills.</li>
<li>Excellent interpersonal verbal, written and presentation skills with ability to effectively communicate at multiple levels and to large groups within and outside the organization.</li>
<li>Capable of building strong working relationships with internal/external customers.</li>
<li>Capable of working unpredictable schedule that may occasionally change on short notice due to operating room schedule changes and or delays.</li>
<li>Accustomed to tight deadlines and managing multiple tasks.</li>
<li>Strong sense of urgency.</li>
<li>Ability to work in a highly matrixed and geographically diverse business environment.</li>
<li>Ability to work within a team and as an individual contributor in a fast-paced, changing environment.</li>
<li>Ability to leverage and/or engage others to accomplish projects.</li>
<li>Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization.</li>
<li>Multitasks, prioritizes and meets deadlines in timely manner.</li>
<li>Capable of engaging customers in selling conversations as needed and as directed by Territory Manager</li></ul> 

Preferred Education and Experience
<ul><li>Patient interaction experience within health care related environment (Physical Therapy, medical product sales, RN, LPN)</li>
<li>Experience working in a broader enterprise/cross-division business unit model preferred.</li>
<li>1-3 years experience with Biotronik NRO, or in similar spinal cord stimulation (SCS) setting or with another implantable medical device company.</li></ul> 

Physical Demands
The physical demands described within this section are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

<ul><li>Frequently move up to 40 lbs. from floor to chair/table and from one to another surface at approximately the same level.</li>
<li>Constantly operates a computer, mobile device and other office-productivity equipment</li>
<li>Frequent bending, squatting and balance activities.</li>
<li>While performing the duties of this job, the employee is regularly required to be independently mobile.</li>
<li>Constantly required to interact with a computer and communicate with peers, co-workers, healthcare providers and patients in order to exchange accurate information.</li>
<li>Must be able to visually examine anatomical structures via radiographic imaging.</li>
<li>Must be able to abide by medical facility mandated PPE requirements due to environmental exposures</li>
<li>Must be able to remain in a stationary position for up to 8 hours total per day, and up to 4 hours continuously.</li></ul> 

 Travel Requirements:
<ul><li>Must have a valid driver&rsquo;s license and active vehicle insurance policy.</li>
<li>Ability to travel 25% within assigned region and/or outside assigned region.</li></ul> 

Are you interested? Please apply online through our application management system! We are looking forward to welcoming you. 


Location: Washington DC | Working hours: Full-time | Type of contract: Undefined 


Job ID: 62150 | BIOTRONIK NRO INC. | USA 


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by law.</div></div>

Clinical Specialist, Neuro - Washington DC

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