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Abacus Outsourcing

Abacus is seeking a highly experienced Senior Manager Operations with strong fintech and financial services contact center experience to lead large-scale, high-volume operations. This role is critical to ensuring secure, compliant, and high-quality service delivery across customer-facing fintech support environments.Key Responsibilities<ul><li>Lead end-to-end contact center operations supporting fintech, digital banking, payments, or financial services customers across voice and digital channels.</li><li>Ensure consistent achievement of SLAs, KPIs, CSAT, quality, and regulatory compliance standards (KYC, AML, data security).</li><li>Manage Operations Managers, Team Leads, and cross-functional support teams (QA, WFM, Training).</li><li>Drive workforce planning, productivity optimization, and performance management in high-volume environments.</li><li>Act as a senior escalation point for clients, regulators (where applicable), and internal stakeholders.</li><li>Lead continuous improvement and automation initiatives to enhance efficiency, risk control, and customer experience.</li><li>Ensure strict adherence to data privacy, fraud prevention, and information security policies.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree (Master&rsquo;s preferred).</li><li>7&ndash;10+ years of experience in fintech, digital banking, financial services BPO, or regulated contact center operations.</li><li>Strong exposure to SLA-driven, compliance-heavy customer support environments.</li><li>Proven leadership experience managing large, multi-layered operational teams.</li><li>Solid understanding of financial products, customer verification processes, dispute handling, and transaction support.</li><li>Excellent communication, analytical, and stakeholder management skills.</li></ul>Benefits<ul><li>2 Days Off per Week</li><li>EOBI</li><li>Medical &amp; Life Insurance (IPD + OPD)</li><li>Annual, Casual &amp; Sick Leaves</li><li>Performance-Based Annual Increment</li><li>Ramadan Bonus</li><li>Fuel Allowance</li><li>Provident Fund</li></ul>Job Type: Full-timePay: Rs250,000.00 - Rs300,000.00 per monthWork Location: In person

Senior Manager Operations – Call Center (Fintech/BPO)

Taqar Consulting Co. LLC

Call Center ManagerLocation: Islamabad or Lahore, Pakistan Job Type: Full-time | On-site Salary: PKR 150,000 &ndash; 300,000We are hiring an experienced Call Center Manager to lead and manage inbound and outbound call center operations. This is a hands-on leadership role in a fast-paced, target-driven environment.Key Responsibilities<ul><li>Manage daily call center operations</li><li>Lead and supervise 20+ agents</li><li>Drive KPIs: conversion, productivity, quality, attendance</li><li>Conduct team meetings, coaching, and performance reviews</li><li>Handle escalations and improve team performance</li></ul>Requirements<ul><li>2+ years experience as Call Center Manager / Telemarketing Manager / Senior Team Lead</li><li>Proven experience managing 20+ agents</li><li>Strong leadership and communication skills</li><li>Good understanding of call center KPIs</li><li>Fluent in English &amp; Urdu</li></ul>What We Offer<ul><li>Competitive salary</li><li>Stable full-time role</li><li>Professional call center environment</li><li>Growth opportunity based on performance</li></ul>Apply with your updated CVJob Type: Full-timePay: Rs150,000.00 - Rs300,000.00 per monthWork Location: In person

Call Center Manager

PROPERTY BUY-RENT (SMC -Private) Limited

Job Title: Call Center ManagerLocation: Johar Town, LahoreSalary: PKR 70,000&ndash;100,000 (based on experience)Timings: 2:00 PM &ndash; 11:00 PMExperience Required: 4&ndash;5 YearsJob Description:We are looking for an experienced and results-driven Call Center Manager to lead and manage our call center operations. The ideal candidate will be responsible for ensuring high performance, productivity, and quality standards while maintaining excellent customer satisfaction.Key Responsibilities:Manage daily call center operations and ensure smooth workflowLead, train, and motivate team leads and call center agentsMonitor KPIs, call quality, performance metrics, and attendanceDevelop strategies to improve productivity, sales, and customer satisfactionHandle escalated customer issues and ensure timely resolutionPrepare daily, weekly, and monthly performance reportsImplement SOPs, policies, and performance improvement plansCoordinate with senior management to meet business targetsEnsure compliance with company standards and call center best practicesRequirements:4&ndash;5 years of proven experience as a Call Center Manager or similar roleStrong leadership and team management skillsExcellent communication and problem-solving abilitiesExperience with inbound/outbound call center operationsAbility to analyze performance data and drive improvementsProficient in MS Office and call center CRM toolsAbility to work evening shifts (2 PM &ndash; 11 PM)What We Offer:Competitive salary package (PKR 70,000 &ndash; 100,000)Professional and growth-oriented work environmentPerformance-based incentivesCareer development opportunitiesJob Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthExperience:<ul><li>International Outbound Calls: 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Abacus is seeking a highly organized and performance-focused Assistant Manager &ndash; Customer Services to support the effective delivery of call center and back-office operations. The successful candidate will assist in managing operational performance, ensuring service excellence, and maintaining strong client and team relationships.Key Responsibilities<ul><li>Support the management of daily BPO operations across inbound, outbound, customer service, and back-office projects.</li><li>Monitor operational performance to ensure KPIs, SLAs, and quality standards are consistently achieved.</li><li>Provide operational guidance, coaching, and performance feedback to team leaders and agents.</li><li>Collaborate with Quality Assurance and Training teams to identify development needs and implement improvement initiatives.</li><li>Analyze performance metrics and prepare structured reports for senior management review.</li><li>Address client and operational escalations in a timely and professional manner.</li><li>Assist in driving process improvements to enhance efficiency, service quality, and customer satisfaction.</li><li>Ensure strict adherence to company policies, regulatory requirements, and industry best practices.</li><li>Support workforce management activities, including scheduling, attendance monitoring, and resource planning.</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or a related discipline (Required).</li><li>4&ndash;6 years of experience in BPO or call center operations.</li><li>Minimum 2 years of experience in a supervisory or assistant managerial role.</li><li>Strong knowledge of BPO operational workflows, KPIs, SLAs, and quality assurance frameworks.</li><li>Excellent leadership, communication, and stakeholder management skills.</li><li>Ability to operate effectively in a fast-paced and performance-driven environment.</li><li>Proficiency in MS Office, CRM platforms, and performance reporting tools.</li></ul>Experience Required<ul><li>Managing BPO / Call Center Operations: Minimum 2 years (Required)</li></ul>Work Location: In-person &ndash; LahoreJob Type: Full-timePay: Rs150,000.00 - Rs200,000.00 per monthWork Location: In person

Assistant Manager- Contact center Operations

DS Marketing Agency

Job Title: Call Center ExecutiveCompany: Digi Sparo Job Type: Full-TimeJob SummaryDigi Sparo is seeking a dedicated and customer-focused Call Center Executive to join our team. The ideal candidate will handle customer interactions professionally, provide accurate information, and support company sales and service objectives.This role is suitable for individuals with strong communication skills who are comfortable working in a structured, target-oriented environment.Key Responsibilities<ul><li>Handle outbound calls in a professional manner</li><li>Provide accurate information about products and services</li><li>Address customer inquiries and resolve concerns efficiently</li><li>Maintain detailed records of customer interactions</li><li>Meet assigned performance and quality targets</li><li>Follow company policies and compliance guidelines</li></ul>Qualifications &amp; Skills<ul><li>Minimum Intermediate qualification (Bachelor&rsquo;s degree preferred)</li><li>Strong verbal communication skills</li><li>Basic computer knowledge</li><li>Ability to work in a team environment</li><li>Previous call center or customer service experience is an advantage</li><li>Professional attitude and punctuality</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Performance-based incentives</li><li>Professional working environment</li><li>Training and skill development opportunities</li><li>Career growth prospects</li></ul>Interested candidates are encouraged to apply with their updated resume.Job Type: Full-timePay: Rs40,000.00 - Rs70,000.00 per monthWork Location: In person

Call Center Executive

ibex

<div>
 The Technical Account Manager (TAM) is the primary technical point of contact between Ibex and the client, ensuring stable and efficient contact center technology operations. This role manages technical onboarding, service delivery, escalations, and SLA performance while coordinating closely with Operations, IT, and Infrastructure teams to drive issue resolution and continuous improvement.
 
 
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 Serve as the primary technical liaison between Ibex and the client.
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 Manage onboarding, deployment, and ongoing technical performance for contact center technology operations.
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 Builds strong technical relationships with clients and translates client requirements into technical tasks for internal teams.
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 Handles technical escalations, drives issue resolution, and coordinates RCAs with internal teams.
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 Documents client requirements, workflows, risks, and technical profiles clearly.
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 Monitor service delivery, analytics, and SLAs.
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 Identifies risks early and prevents issues through proactive monitoring
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 Maintains accurate documentation, client technical profiles, and playbooks
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 Coordinate improvement initiatives, feature adoption, platform improvement and Stability initiatives with Operations and IT Infrastructure.
 
 
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 Responsibilities
 
 
 
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 Strong understanding of IT infrastructure, networks, and system performance.
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 Ability to translate technical concepts for non-technical stakeholders.
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 Customer-focused mindset with a commitment to client stability and satisfaction.
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 Critical thinker with the ability to anticipate risks and prevent issues.
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 Excellent communication, client-handling, and escalation-management skills.
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 Strong analytical and troubleshooting skills.
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 Attention to detail in documentation, RCAs, and configurations
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 Resilient under pressure, especially during incidents or outages
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 Experience working with SLAs, reporting, and performance monitoring tools.
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 Ability to coordinate between cross-functional teams (Ops, IT, Infra).
 
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 The TAM will consolidate IT updates, manage communication with the client, and ensure follow-through across teams
 
 
 
 Qualifications
 
 
 
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 Bachelor's degree in computer science, Information Technology, Engineering, or related field.
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 3&ndash;5+ years of experience in IT support, technical operations, or technical account management or similar roles.
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 Experience working in BPO, contact center, SaaS, or enterprise IT environments preferred.
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 Familiarity with SLAs, operational workflows, and incident management processes.
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 </ul>
</div>

Assistant Manager, (Technical Account Management TAM)

Waxon IT Solutions

Collapse<ul><li>Create new</li><li>Jobs</li><li>Candidates</li><li>Interviews</li><li>Analytics</li><li>Tools</li><li>Help</li></ul><ul><li>Messages</li><li>info@waxonit.co.ukStart of main contentEdit the job postJob details</li></ul>Job titleCompany for this jobNumber of openingsCountry and language<ul><li>Pakistan</li><li>English</li></ul>LocationJob typePayJob descriptionCustomized pre-screeningCustomized pre-screening was not provided and will not appear on the job page.SettingsApplication methodRequire resumeApplication updatesCandidates contact you (email)Application DeadlineHiring timelineExpected start dateSponsorshipAutomationsGet started with automations<ul><li>Save time and focus on responsive candidates.</li></ul>Have feedback?&copy;2026 Indeed<ul><li>Cookies, privacy and terms&ndash;</li><li>Privacy center&ndash;</li><li>Security&ndash;</li><li>Billing&ndash;</li><li>Contact</li></ul>Edit the job postJob description *We are seeking an experienced Tender / Bid Writer / Manager with strong UK procurement knowledge and excellent English skills.The candidate will be responsible for preparing and submitting high-quality, compliant tenders for overseas clients.*Key Responsibilities:*<ul><li>Identify relevant tender opportunities through procurement portals</li><li>Review tender documentation and analyze requirements</li><li>Lead the end-to-end bid writing process from review to submission</li><li>Ensure compliance with UK tender regulations and submission guidelines</li><li>Coordinate with internal teams to gather technical and financial information</li><li>Conduct competitor analysis and support bid improvement initiatives</li><li>Perform accurate data entry and maintain tender records</li></ul>*Required Skills &amp; Qualifications:*<ul><li>Proven experience in UK tender / bid writing</li><li>Good understanding of financial information, pricing, and cost-related data used in tenders</li><li>Excellent written and spoken English (near-native preferred)</li><li>Strong communication skills</li><li>Quick learner with the ability to adapt to new processes</li></ul>*What We Offer:*<ul><li>Performance-based commission structure</li><li>Opportunity to work with a UK-based growing business</li><li>Long-term engagement and career growth</li></ul>*How to Apply:*Please send your CV to info@waxonit.co.ukPay: Rs65,000.00 - Rs75,000.00 per monthWork Location: In person

Tender / Bid Writer & Finance Coordinator (UK Tenders)

Explore 589+ Contact center manager in Lahore this March. Find roles across top companies and apply now to boost your career.

589 contact center manager jobs In Lahore

Senior Manager Operations – Call Center (Fintech/BPO)

Call Center Manager

Call Center Manager

Assistant Manager- Contact center Operations

Call Center Executive

Assistant Manager, (Technical Account Management TAM)

Tender / Bid Writer & Finance Coordinator (UK Tenders)