administrative assistant (hybrid) – healthcare / aba company

contact center analyst, jackson health system, ft, days

contact center quality & service liaison, jackson health system, ft, days

(miami, fl) - contents onsite field inspector

1st- 3rd grade teacher for a small learning pod

administrative assistant (hybrid) – healthcare / aba company Jobs in Miami

call center floor manager

contact center analyst, jackson health system, ft, days Jobs in Miami

contact center quality & service liaison, jackson health system, ft, days Jobs in Miami

customer care specialist

contact center quality service liaison jackson health system ft days

Jackson Health System

<div>Department: Jackson Memorial Hospital
Address: 1611 NW 12th Ave, Miami, Florida, 33136
Shift details: Full-Time, Days 
 
Why Jackson:
Jackson Health System is a nationally and internationally recognized academic medical system offering world-class care to any person who walks through our doors. For more than 100 years, Jackson has evolved into one of the world's top medical providers for all levels of care, no matter if it's for a routine patient visit or for a lifesaving procedure. With more than 2,000 licensed beds, we are also proud of our role as the primary teaching hospital for the University of Miami Miller School of Medicine.
Here, the best people come together to deliver Jackson's mission for our diverse communities. Our employees are committed to providing the best CARE by demonstrating compassion, accountability, respect, and expertise in everything we do. Miami, FL Full-Time Communications &amp; Outreach
Summary
The Quality and Service Liaison serves as a liaison between physicians, patients, and all hospital departments, facilitating conflict management and service issue management and resolutions for the most complex and sensitive situations. The position serves as a resource for matters related to service issue resolution, compliance, policies and procedures, and process improvement. The position is responsible for assessing the quality of the performance of staff who deal with our existing and potential patients.
Responsibilities<ul><li>
Participate in the design of call monitoring formats and quality standards.</li><li>
Perform inbound/outbound call monitoring to assess and report on associates' demeanor, technical accuracy, customer service performance, and adherence to company policies and procedures.</li><li>
Use quality monitoring data management system to compile and track performance at team and individual level.</li><li>
Perform monitoring of customer care email responses.</li><li>
Participate in random customer and client monitoring to identify customer needs and expectations.</li><li>
Provide actionable data to various internal support groups as needed.</li><li>
Coordinate and facilitate call calibration sessions for call center staff.</li><li>
Provide feedback to call center team leaders and managers.</li><li>
Prepare and analyze internal and external quality reports for management staff review.</li><li>
Service Issue Resolution - Document service issues by listening to the patient and patient's family; documenting details; determining what resolution is sought. Resolve service issues by listening to the patient and their families; directing them to a physician or supervisor; helping them present facts to the hospital representative; developing acceptable resolutions; following up on outcomes.</li><li>
Prevent recurring service issues by counseling with supervisors and managers who see a problem developing; offering suggestions to resolve potential complaints; modifying practices that cause repeated complaints.</li><li>
Alert legal department and administrator by documenting unresolved service issues and potential legal actions.</li><li>
Improving the Physician Experience - Improve quality results by studying and evaluating the physician referral process and recommend changes as needed.</li><li>
Enhance patient advocacy and hospital reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.</li><li>
Act as liaison in relation to physician/patient satisfaction to help sustain a patient-centered environment while improving internal and external communication.</li><li>
 Lead physician experience improvement training to referral desk TCAs.</li><li>
 In conjunction with the Business Development team, the QSL will communicate with external physicians regarding initial appointments, listing decisions, and post-transplant discharge and follow-up.</li><li>
 Maintain referring physician contact database in collaboration with business development.</li><li>
Professional Development - Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.</li><li>
Perform other related duties as assigned.</li><li>
Monitor interactions for the purpose of ensuring quality service and adherence to approved scripting, as well as accuracy of information, call handling standards, and patient experience.</li><li>
Conduct evaluations utilizing departmental quality monitoring forms for audits.</li><li>
Utilizes Speech Analytics tool and recorded Omni Channel media to assess and evaluate individuals as well as Contact Center performance.</li></ul><ul><li>
Provide Team Leads and Managers with regular agent performance feedback; when necessary, coach agents and provide feedback directly to fill performance gaps found in audits. Advise management immediately of any type of auto-fail call or agent phone behavior that doesn't support our culture.</li><li>
Analyze and identify quality performance trends at the agent and department levels. Prepare and analyze quality reports for management review.</li><li>
Analyze information, including root cause, to make recommendations that reduce errors and improve process performance.</li><li>
Participate in development of documents to drive quality improvement, including the design of quality monitoring forms in Quality Monitoring system and quality standards. Document and update process, procedures, guidelines and training materials.</li><li>
Create, maintain and track reports in relation to performance utilizing the Quality Monitoring and Management system.</li><li>
Assist with the development of call center training and quality assurance processes. Support and suggest improvements/recommendations to meet the highest level of patient experience.</li><li>
Ensure that metrics are met for amount of Omni Channel interactions monitored for each agent.</li><li>
Serve as subject matter resource to team members, supervisors and management staff on quality measures, protocols and customer service expectations.</li></ul> 
 
Experience
Generally requires 3 to 5 years of related experience. 
 
Education
Bachelor's degree in related field is required. 
 
Skill
Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines. Ability to communicate effectively in both oral and written form. Ability to handle difficult and stressful situations with critical thinking and professional composure. Ability to understand and follow instructions. Ability to exercise sound and independent judgment. Knowledge and skill in use of job appropriate technology and software applications. 
Credentials
Valid license or certification is required as needed, based on the job or specialty.
Jackson Health System is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.</div>

Contact Center Quality & Service Liaison, Jackson Health System, FT, Days

<div>Department: Jackson Memorial Hospital
Address: 1611 NW 12th Ave, Miami, Florida, 33136
Shift details: Full-Time, Days 
 
Why Jackson:
Jackson Health System is a nationally and internationally recognized academic medical system offering world-class care to any person who walks through our doors. For more than 100 years, Jackson has evolved into one of the world's top medical providers for all levels of care, no matter if it's for a routine patient visit or for a lifesaving procedure. With more than 2,000 licensed beds, we are also proud of our role as the primary teaching hospital for the University of Miami Miller School of Medicine.
Here, the best people come together to deliver Jackson's mission for our diverse communities. Our employees are committed to providing the best CARE by demonstrating compassion, accountability, respect, and expertise in everything we do. Miami, FL Full-Time Communications &amp; Outreach
Summary
The Data Analyst is responsible for data reviews, analysis, and reporting. Ensures data is accurate, reliable, and reported in a timely manner. Performs analysis and reports, collaborates with other departments and provides appropriate feedback to create effective and sustained change. The Data Analyst uses independent judgment and assists leadership or designee to meet service line or program objectives. 
 
Responsibilities
<ul><li>Regularly analyzes confidential healthcare records and performs data abstraction, data entry, coding, monitoring, data quality control and analysis related to regulatory initiatives and special projects.</li><li>
Completes abstraction of data using clinical knowledge and judgment skills in order to abstract accurate, reliable clinical information on established quality measures for tracking, trending and reporting.</li><li>
As appropriate, specializes in data management for assigned service lines or programs to support required outcomes and certifications.</li><li>
Uses continuous quality improvement tools and methodologies to ensure data integrity of the performance improvement related databases.</li><li>
Maintains current knowledge and changes regarding CMS and the Joint Commission standard requirements for data management.</li><li>
Works collaboratively with the team to identify, measure, assess and improve patient care quality and safety, across assigned service lines or programs.</li><li>
Analyzes confidential patient healthcare records by reviewing pertinent documentation, interpreting clinical data, and identifying variation in care or utilization based on research, clinical knowledge of disease processes, and appropriate treatment modalities. Extracts relevant data, summarizes findings, and maintains accurate records of all reviews performed.
</li><li>Analyzes and trends the results of monitoring activities by service, department, or provider under the direction of program leadership or designee.</li><li>
Creates, analyzes, and distributes reports for Committee and leadership to support performance improvement and provider quality initiatives.</li><li>
Maintains confidential databases and ensures timely reporting to regulatory agencies.</li><li>
Ensures data integrity by the utilization of the Inter Rater Reliability (IRR) validation process.</li><li>
Demonstrates working knowledge of evidence-based quality measures and the ability to abstract data according to regulatory guidelines.
</li><li>Performs all other related job duties as assigned.</li><li>
Develops, reports, and analyzes omni-channel contact center and business metrics to monitor progress against targets and goals.</li><li>
Develops and generates queries, scripted and unscripted reports as directed and delivers dashboard results at various management levels.</li><li>
Provides administrative level support for all systems/applications, updates and functionality, including attending various training sessions to stay current on trends, system capabilities, and releases.</li><li>
Identifies key data points and helps develop outcome monitors for the contact center that drive first call resolution, patient satisfaction, transactional accuracy, and quality. In response to data collected from these service monitors, develops interventions to improve or sustain quality of care and customer satisfaction.</li></ul> 
 
Experience
Generally requires 3 to 5 years of related experience.
Call-Center experience in healthcare setting highly preferred. 
 
Education
High school diploma is required. Bachelor's degree in related field is strongly preferred. 
 
Credentials
Valid license or certification is required as needed, based on the job or specialty.
Jackson Health System is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.</div>

Contact Center Analyst, Jackson Health System, FT, Days

<div>Department: Holtz Women's and Children - Antepartum Med-Surg (7B) 
Address: 1611 NW 12th Avenue, Miami, Florida 33136 
Shift Details: Full-Time, Nights
Why Jackson: 
Holtz Children's Hospital at the University of Miami/Jackson Memorial Medical Center is one of the largest pediatric hospitals in the southeast United States, where UHealth - University of Miami Health System physicians treat children from throughout Florida and the Caribbean. Holtz Children's is known worldwide for its care of critically ill newborns in its neonatal intensive care unit, which is one of the largest in the United States and boasts some of the best medical outcomes. In collaboration with the Miami Transplant Institute, Holtz Children's is one of only three centers in the country that specializes in pediatric multi-organ transplants. It is home to one of only three state-accredited comprehensive children's kidney failure centers and one of the largest pediatric kidney transplant programs in the world. The Children's Heart Center at Holtz Children's is the only comprehensive children's heart program in South Florida. In partnership with the University of Miami, Holtz Children's also trains the most pediatric physicians of any medical center in the southeastern United States.
Summary
<ul><li>Patient Care Associate 2 is a licensed member of the health care team who performs advanced, supportive administrative and certain clinical duties to support the delivery of age specific and a single standard of care, under the supervision of a registered nurse, for a group of patients relating to their hygiene, safety, nutrition, elimination and comfort needs.</li><li>
The position may require demonstrating knowledge and skills in specialty area. This is a Level 4 job in the nursing support ladder.</li></ul> 
 
Responsibilities
<ul><li>Uses a systematic process to provide/modify care and patient/family education.</li><li>
Assists health care team with advanced procedure; prepares supplies equipment; provides patient/family support, assists in positioning patients, sets up/or remove equipment etc.</li><li>
Performs a variety of tasks associated with generalized patient care (vital signs, feeding, mobility, IV lines, drainage, personal hygiene: bath, dressing, bed making/linen changes etc.).</li><li>
Utilizes specialized equipment as needed when providing patient care (spirometer, restraints etc.).</li><li>
 Prepares and cleans exam rooms, patient treatment areas and stretchers between patient use.</li><li>
Transports patients to and from treatment areas when needed.</li><li>
Cleans clinic area he/she is assigned to after patients treatment is finished at the end of day according to departmental procedures.</li><li>
Takes and picks up food orders for patient's kitchen evaluation.</li><li>
Assists discharge process according to JHS policies under supervision. Makes daily rounds of assigned work area and initiates work orders for repair as needed and communicates action to appropriate health care team members.</li><li>
Maintains supplies and equipment for patient floor: inventories, orders, stocks, rotates, charges for both supplies and equipment.</li><li>
Assists with office duties as needed, i.e. answering phone, taking messages.</li><li>
Follows and performs all related unit specific policies and procedures, as detailed on the unit specific competency check-list.</li><li>
Utilizes job and unit specific equipment as required. Incumbent who is assigned in ER may perform duties include but not limited to respond to medical and other emergency and non-emergency calls, assists the paramedic in providing emergency medical treatment and triage as necessary, and assists in loading patient and provides transportation of patient to a medical facility. Incumbent who is assigned to specialty area may prepare patient for procedure, sterile equipment and assist procedure under medical team's direction.</li><li>
Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise).</li><li>
Performs all other related job duties as assigned.</li></ul> 
 
Experience
Generally requires 1 to 3 years of related experience. 
 
Education
High School diploma is required. 
 
Credentials
Effective 4/25/2024, ONE of the following is required:<ul><li>
A. Proof of completion of school training program for patient care technician AND proof of phlebotomy training</li><li>
B. FL Licensure as a Certified Nursing Assistant (CNA) AND proof of phlebotomy training</li><li>
C. Proof of completion of school training program for Medical Assisting (Phlebotomy is included in training)</li><li>
D. FL Licensure as EMT (Phlebotomy is included in training) American Heart Association Basic Life Support (BLS) is required upon hire with at least 6 months validity and maintenance at JHS for the duration of employment.</li></ul>
Unit Specific Credential
Basic Life Support (BLS) 
 
Jackson Health System is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.</div>

Patient Care Associate 2, Antepartum Med Surg, Holtz Women's Hospital, FT, Nights

<div><div>Jackson North Medical Center</div><div>
</div><div>
Department: Medical Surgical/Post op</div><div>
Address: 160 NW 170th Street, North Miami Beach, Florida, 33169</div><div></div><div>
Shift details: Full-time, Days</div>
Summary 
Patient Care Associate provides patient focused, age-specific, information and clinical based support to patients through the utilization of appropriate health information equipment/systems. This is the level 3 job in the nursing support career ladder. 
 
Responsibilities 
Uses a systematic process to provide/modify care and patient/family education. Assists health care team with simple procedures; prepares supplies &amp; equipment; provides patient/family support, assists in positioning patients, sets up/or remove equipment etc. Under direction, performs a variety of tasks associated with generalized patient care (vital signs, feeding, mobility, drainage, and personal hygiene: bath, dressing, bed making/linen changes etc.). Utilizes specialized equipment as needed when providing patient care. Prepares and cleans exam rooms, patient treatment areas and stretchers between patient uses. Transports patients to and from treatment areas when needed. Cleans assigned area after patient's treatment, as needed according to departmental procedures. Takes and picks up food orders for patient's kitchen evaluation. Assists in the fabrication of adaptive and assistive equipment, i.e. washing mitts, wheelchair gloves, safety belts, straps, etc. Keeps the storage closet in order and stocked. Assists with office duties as needed. Assists and provides support to the health care team including set-up, equipment prep, clean up and restocking and specimen labeling. Attentive to patient care needs that meets clinical goal for routine visits. Responsive in meeting patient flow processes that reduce patient waiting time for procedures. Adjusts work pace, as directed to meet volume demands of clinical unit. Demonstrates flexibility and willingness to support delivery model of care as defined by ANM/NM. Schedules appointments for referrals/consults as assigned, minimizes distractions. Consistently adheres to time outs prior to start of surgical and invasive procedures per policy. Follows policies on identification of patients, hand hygiene/infection control and all other related unit specific policies and procedures, as detailed on the unit specific competency checklist. Performs phlebotomy function as assigned. Employees assigned to units performing phlebotomy function must have completed an accredited phlebotomy program. Utilizes job and unit specific equipment as required. Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise). Performs all other related job duties as assigned. 
 
Experience
Generally requires 0 to 3 years of related experience. 
Education
Completion of an approved Medical Assistant or Nursing Assistant training program is required. 
Skill 
Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines. Ability to communicate effectively in both oral and written form. Ability to handle difficult and stressful situations with critical thinking and professional composure. Ability to understand and follow instructions. Knowledge and skill in use of job appropriate technology and software applications. Must meet and maintain current all unit specific and organizational skills/competencies, certifications/licensures, as required by the nursing area. 
Credentials 
Medical Assistant Certification OR Certified Nursing Assistant license, including Phlebotomy is required. Employees hired into PCA classification before 08/09/2020 are grandfathered in for the certification / license requirement. Incumbents performing phlebotomy function must have a proof of completion of an accredited phlebotomy program. American Heart Association Basic Life Support (BLS) and any additional applicable life support certification for Healthcare Providers is required upon hire with at least 6 months validity and maintenance at JHS for the duration of employment.
Unit Specific Credential
Basic Life Support (BLS) 
Working Conditions
Physical Requirements - Job function requires extended standing or walking. Must be able to carry objects weighing 21 to 50 pounds. Able to lift or move objects weighing 51 to 100 pounds with the use of appropriate devices. Jobs in this group require frequent visual acuity to perform activities related to extended use of computers. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC). 
 
Environmental Conditions - Jobs in this group are required to function in a fast paced environment with occasional high pressure or emergent and stressful situations. Frequent interaction with a diverse population including team members, providers, patients, insurance companies and other members of the public. Function is subject to inside environmental conditions, with occasional outdoor exposures. Exposure to various environments such as: communicable diseases, toxic substances, medicinal preparations and other conditions common to a hospital and medical office environment. May also be exposed to needle sticks, airborne infections, medical gases, X-Ray, chemical exposures and other potential hazards. Must wear Personal Protective Equipment (PPE) when exposed to infectious/clinical hospital environment. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC).</div>

Patient Care Associate 1, Medical Surgical/Post op, Full-Time, Days

Federal Express Corporation

<div>
 Driver / operator of company vehicles. Provides courteous and efficient delivery and pick-up of packages. Checks shipments for conformance to FedEx features of service and provides related customer service functions. Performs other duties as assigned.
 
 
 Courier/DOT - FT 08:00 - 18:00
 
 
 Driver / operator of company vehicles. Provides courteous and efficient delivery and pick-up of packages. Checks shipments for conformance to FedEx features of service and provides related customer service functions. Performs other duties as assigned.
 
 
 
 Minimum Education
 
 
 
 High school diploma/GED. Must be licensed for type of vehicle assigned.
 
 
 
 Knowledge, Skills And Abilities
 
 
 
 Ability to lift 50 lbs. Ability to maneuver packages of any weight above 50 lbs. with appropriate equipment and/or assistance from another person. Good human relations and verbal communication skills. Neat appearance since customer contact is required. Must meet qualifications as outlined in section 391 of the Federal Motor Carrier safety regulations. Requires medical exam in accordance with FMCSA or FAA regulations. Non-covered safety-sensitive position. Medical exam required. Ability to work in a constant state of alertness and in a safe manner. Must be at least 21 years of age. Ability to read and speak the English language sufficiently to understand traffic signs, communicate with traffic safety officials and to respond to official inquiries and directions in accordance with FMCSA enforcement guidance.
 
 
 
 Preferred Qualifications
 
 
 
 
 Pay Transparency:
 
 
 
 
 Pay
 
 
 
 
 Additional Details:
 
 Full Time/Monday - Friday 8 am - 6 pm aprox
 
 
 Click HERE to learn more about the ﻿Courier/DOT-3﻿ position!
 
 
 
 For details on our comprehensive benefits, click
 
 
 here
 
 
 .
 
 
 
 Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.
 
 
 Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.
 
 
 
 Applicants Have Rights Under Federal Employment Laws
 
 
 
 <ul>
 <li>
 Know Your Rights
 </li>
 <li>
 Pay Transparency
 </li>
 <li>
 Family and Medical Leave Act (FMLA)
 </li>
 <li>
 Employee Polygraph Protection Act
 
 
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 </ul>
 E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services&rsquo; E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
 
 
 <ul>
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 E-Verify Notice (bilingual)
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 Right to Work Notice (English) / (Spanish)
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</div>

Courier/DOT-3

Carnival Cruise Line

<div>The Revenue Management Analyst evaluates and assesses sailing performance and revenue metrics to determine appropriate pricing and inventory actions needed to maximize ticket revenue growth and total occupancy. The incumbent in this role generates opportunity to monitor and evaluate market trends to understand the value of Carnival Cruise Lines' (CCL) products from a consumer's perspective and to accurately align pricing programs, placement, and availability within each market segment. 
Essential Functions:<ul><li>
Determines pricing and inventory for assigned CCL product portfolio to drive net ticket revenue. Formulates and implements optimal pricing and inventory practices and principles by utilizing a combination of analytics, experience, and best practices.</li><li>
Determines pricing and inventory for assigned CCL product portfolio to drive net ticket revenue. Formulates and implements optimal pricing and inventory practices and principles by utilizing a combination of analytics, experience, and best practices.</li><li>
Analyzes the impact on booking demand due to changes in the competitive landscape (i.e., ship deployment, pricing, and strategy). Conducts internal and external competitor price analysis for awareness of current pricing and market trends.</li><li>
Establishes tactical methodologies to optimize revenue and total occupancy at the market level and various booking channels (e.g., groups, opaque, etc.).</li><li>
Collaborates with Sales, Marketing, Sailing Support, and Reservations to ensure optimal pricing and inventory controls are adhered to.</li></ul> 
Knowledge, Skills &amp; Abilities:<ul><li>
Scope: This role supports revenue optimization across the assigned product portfolio and contributes to pricing and inventory decisions that impact fleet-wide performance. The Analyst collaborates with cross-functional teams including Sales, Marketing, Sailing Support, and Reservations to ensure alignment with business goals and market dynamics.</li><li>
Problem solving: This role involves analyzing sailing performance, market trends, and competitive pricing to determine optimal pricing and inventory strategies. The Analyst must evaluate multiple business variables and booking channels to identify opportunities for revenue growth and occupancy improvement.</li><li>
Impact: The Analyst directly influences net ticket revenue and total occupancy through strategic pricing and inventory actions. Their work supports broader revenue management goals and contributes to the financial success of the assigned product portfolio.</li><li>
Leadership: While this role does not have direct reports, it requires collaboration and influence across departments to ensure pricing and inventory controls are effectively implemented. The Analyst works closely with internal stakeholders to support decision-making and drive performance.</li></ul> 
For all roles:<ul><li>
Knowledge: Understanding of workplace policies and procedures / Familiarity with team collaboration tools and techniques.</li><li>
Skills: Strong time management and organizational skills</li><li>
Abilities: Ability to maintain reliable and consistent attendance / Capacity to be punctual and meet deadlines / Ability to collaborate effectively with colleagues and work as part of a team / Demonstrated professionalism in all interactions and tasks.</li></ul> 
Qualifications:<ul><li>
Bachelor's Degree required - Finance, Economics, Statistics, Business, Marketing, or related field</li><li>
3+ years of relevant work experience in Revenue Management or similar analytical role required</li><li>
Comprehensive knowledge and understanding of revenue management mathematical and statistical concepts, theories, principles and practices to collect and analyze data and construct solutions to business problems</li><li>
Solid understanding and familiarity with various operational assets including the pricing system, inventory management capabilities, and reports detailing sailing performance</li><li>
Keen understanding of how to utilize operational assets to formulate long-term objectives and make tactical decisions</li><li>
Excellent oral and written communication skills</li><li>
Excellent analytical, organizational, prioritization, and time &amp; project management skills</li><li>
Sound decision-making, assessment, interpersonal, critical thinking, and resourcefulness skills</li><li>
Ability to multitask and handle changing priorities with high level of quality</li><li>
Ability and willingness to collaborate with cross-functional teams across the organization</li><li>
A self-starter who is able and willing to take action with minimal guidance</li></ul> 
Travel: No or very little travel likely
Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. 
This position is classified as &ldquo;in-office.&rdquo; As an in-office role, it requires employees to work from a designated Carnival office in South Florida Monday through Thursday each week. Employees may work from their homes on Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.
Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. 
At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival&rsquo;s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:<ul><li>
Health Benefits:<ul><li>
Cost-effective medical, dental and vision plans</li><li>
Employee Assistance Program and other mental health resources</li><li>
Additional programs include company paid term life insurance and disability coverage</li></ul></li><li>
Financial Benefits:<ul><li>
401(k) plan that includes a company match</li><li>
Employee Stock Purchase plan</li></ul></li><li>
Paid Time Off<ul><li>
Holidays &ndash; All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee&rsquo;s discretion.</li><li>
Vacation Time &ndash; All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.</li><li>
Sick Time &ndash; All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.</li></ul></li><li>
Other Benefits<ul><li>
Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends</li><li>
Personal and professional learning and development resources including tuition reimbursement</li><li>
On-site Fitness center at our Miami campus</li></ul></li></ul> 
#CCL
#LI-Hybrid
#LI-GS1<div>
<div><div>About Us
At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and memorable vacations at a great value. As the world&rsquo;s most popular cruise line, we offer a variety of unique experiences across our fleet, ensuring that every voyage is filled with excitement and discovery. From world-class entertainment and dining to exploring stunning destinations, we create lasting memories for our guests while maintaining a dedication to the places we visit and the lives we touch. 
<div></div><div>Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference.</div> 
<div></div>In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns. 
<div></div>Carnival Corporation &amp; plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf</div></div></div></div><div></div>

Analyst, Revenue Management

Carnival Corporation

<div>
 The role of the Security Operations Analyst is fundamental to the establishment and upkeep of a robust integrated security program. This program is designed to safeguard the integrity, confidentiality, and availability of our information systems assets. The analyst plays a pivotal role in ensuring the resilience of our security infrastructure by performing security administration functions and offering technical support on security-related matters to end-users. Key responsibilities include overseeing and monitoring computing practices across the organization to guarantee the security of individual and departmental access, rights, resources, and sensitive information. By doing so, the Security Operations Analyst acts as a guardian, proactively identifying and addressing potential vulnerabilities to prevent security breaches. In essence, this role is essential for maintaining a secure digital environment where our information assets are shielded from unauthorized access, and the confidentiality and availability of sensitive information are upheld. The analyst's work is integral to fostering a culture of cybersecurity, contributing to the overall resilience and reputation of our organization in the face of evolving cyber threats.
 
 
 
 Essential Functions:
 
 
 
 <ul>
 <li>
 Perform security-monitoring functions on various platform types: network devices, servers, applications, and databases.
 </li>
 <li>
 Monitor SIEM (firewalls, servers, and web proxies), IDS/IPS, WAF logs to identify malicious activity and attack patterns and participate in the incident response process when suspicious activity is noted.
 </li>
 <li>
 Assist in implementation of corporate security policy functions/procedures that align to security mandates/standards that include Sarbanes-Oxley, HIPPA, and PCI compliance.
 </li>
 <li>
 Assist in maintaining policy and procedures that are designed to protect designed computer programs, databases and data files from unauthorized or accidental duplication, modification or destruction
 </li>
 <li>
 Configure and monitor security products, which include: anti-virus (A/V), APT, DLP, WAF, web content filtering, IDS/IPS, vulnerability scanners, forensics tools, SIEM, database monitoring, and e-mail content filters.
 
 
 </li>
 </ul>
 
 Knowledge, Skills &amp; Abilities:
 
 
 
 <ul>
 <li>
 Scope: A cybersecurity analyst is responsible for protecting an organization's digital assets from cyber threats and unauthorized access. They monitor network traffic, investigate security incidents, and respond to breaches in real-time. Additionally, they develop and implement security protocols, conduct risk assessments, and ensure compliance with security standards. Their role is crucial in maintaining the integrity and confidentiality of sensitive information in an ever-evolving threat landscape.
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 Problem solving: To excel as a cybersecurity analyst, you'll need a mix of technical and problem-solving skills. Key skills include analytical thinking, critical thinking, attention to detail, creativity, technical proficiency, communication, and adaptability. These skills help in identifying, evaluating, and addressing security threats to protect an organization's digital assets effectively.
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 Impact: A cybersecurity analyst plays a crucial role in protecting an organization's digital assets by preventing and responding to cyber threats and unauthorized access. Their work helps maintain the integrity, confidentiality, and availability of sensitive information, thereby safeguarding the organization's reputation and financial stability.
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 Leadership: This position will be an analyst and will be expected to learn from peers and colleagues.
 
 
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 For all roles:
 
 
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 Knowledge: Understanding of workplace policies and procedures / Familiarity with team collaboration tools and techniques.
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 Skills: Strong time management and organizational skills
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 Abilities: Ability to maintain reliable and consistent attendance / Capacity to be punctual and meet deadlines / Ability to collaborate effectively with colleagues and work as part of a team / Demonstrated professionalism in all interactions and tasks.
 
 
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 Qualifications:
 
 
 
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 Experience working with the following solutions: anti-virus, APT detection, data loss protection (DLP), WAF, web content filtering, IDS/IPS, vulnerability scanners, forensics tools, SIEM, DB monitors.
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 Experience working with networking device components (i.e., managed switches, routers, and firewalls).
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 Experience managing web content filtering, spam e-mail filtering, and e-mail related incidents.
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 Experience with managing vulnerability scanning (static/dynamic) and penetration testing.
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 Familiarity with fundamentals in networking/distributed computing environment concepts; ability to configure and/or correlate information in DNS and understands basic network routing concepts.
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 Broad technical knowledge and experience which includes the following: TCP/IP, Active Directory, Microsoft Windows platforms (desktop/server), Open System platforms (desktop/servers), database platforms (SQL/Oracle)
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 Programming and/or scripting experience preferred (e.g., Perl, Batch, or C)
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 Service-oriented and must work easily with end users, IT administrators, and management.
 
 
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 Travel: No or very little travel likely
 
 
 Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
 
 
 Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.
 
 
 This position is classified as &ldquo;in-office.&rdquo; As an in-office role, it requires employees to work from a designated Carnival office in South Florida Monday through Thursday each week. Employees may work from their homes on Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.
 
 
 Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.
 
 
 At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival&rsquo;s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:
 
 
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 Health Benefits:
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 Cost-effective medical, dental and vision plans
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 Employee Assistance Program and other mental health resources
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 Additional programs include company paid term life insurance and disability coverage
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 Financial Benefits:
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 401(k) plan that includes a company match
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 Employee Stock Purchase plan
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 Paid Time Off
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 Holidays &ndash; All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee&rsquo;s discretion.
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 Vacation Time &ndash; All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure.
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 Sick Time &ndash; All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
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 Other Benefits
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 Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
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 Personal and professional learning and development resources including tuition reimbursement
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 On-site Fitness center at our Miami campus
 
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 #Corp
 
 
 Remote
 
 
 
 About Us
 
 
 
 Carnival Corporation &amp; plc is the world&rsquo;s largest leisure travel company, our mission to deliver unforgettable happiness to our guest through our diverse portfolio of leading cruise brands and island destinations, including Carnival Cruise Line, Holland America Line, Princess Cruises, and Seabourn in North America and Australia; P&amp;O Cruises and Cunard Line in the United Kingdom; AIDA in Germany; Costa Cruises in Southern Europe.
 
 
 Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference.
 
 
 In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.
 
 
 Carnival Corporation &amp; plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.
 
 
 https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf
 
 
 https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf
 
 
</div>

Analyst, Cyber Security Operations

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