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call center floor manager

MyFlorida Energy

We are looking for a Call Center Floor Manager to oversee and drive performance for a fast-growing energy sales operation based in North Miami.This is a hands-on leadership role for someone who knows how to manage people, push production, and keep energy high on the floor.What You&rsquo;ll Do<ul><li>Manage daily operations of the call center floor</li><li>Monitor agent performance, KPIs, and call quality</li><li>Coach, train, and motivate agents to hit and exceed targets</li><li>Work closely with leadership to improve scripts and conversion rates</li><li>Ensure discipline, structure, and high energy throughout the day</li><li>Track performance metrics and report on team output</li></ul>What We&rsquo;re Looking For<ul><li>Prior experience managing a call center or sales floor</li><li>Strong leadership presence &mdash; you can command a room</li><li>Performance-driven mindset (you care about numbers)</li><li>Experience with outbound dialing and sales environments</li><li>Ability to train, coach, and hold people accountable</li><li>Organized, proactive, and solution-oriented</li></ul>Compensation<ul><li>Base salary starting at $60,000/year</li><li>Override on all agent production (uncapped earning potential)</li></ul>Location<ul><li>In-office position in North Miami, FL</li></ul>If you know how to run a floor, drive results, and build a winning team &mdash; we want to talk.Pay: From $60,000.00 per yearWork Location: In person

Call Center Floor Manager

CAREERXCHANGE®, Inc.

<div>
 
 
 Customer Service Manager
 
 
 
 Miami, FL | On-site
 
 
 Full-Time | Confidential Search
 
 
 
 
 
 We are partnering with a well-established, industry-leading organization to identify a
 
 Customer Service Manager
 
 to lead and elevate a high-performing customer support operation. This is a confidential opportunity with a large, fast-paced manufacturing company offering strong stability and growth potential.
 
 
 
 
 
 This role is ideal for a hands-on leader who thrives in a call center environment, enjoys developing teams, and is passionate about driving operational excellence and customer satisfaction.
 
 
 
 
 
 Key Responsibilities:
 
 <ul>
 <li>
 Lead, coach, and develop a team of Customer Service Representatives and Call Center Agents
 </li>
 <li>
 Oversee daily operations to ensure timely and accurate processing of customer requests, orders, and inquiries
 </li>
 <li>
 Monitor and drive performance against key KPIs (service levels, response times, order accuracy, customer satisfaction, etc.)
 </li>
 <li>
 Identify and implement process improvements to enhance efficiency and service quality
 </li>
 <li>
 Partner cross-functionally with internal teams including operations, logistics, and sales
 </li>
 <li>
 Manage hiring, onboarding, and ongoing training of team members
 </li>
 <li>
 Handle escalated customer issues with professionalism and urgency
 </li>
 </ul>
 
 What We&rsquo;re Looking For:
 
 <ul>
 <li>
 Proven experience managing teams in a call center or high-volume customer service environment
 </li>
 <li>
 Strong leadership and team development skills
 </li>
 <li>
 Experience working within manufacturing, distribution, or related industries is a plus
 </li>
 <li>
 Data-driven mindset with the ability to track, analyze, and improve KPIs
 </li>
 <li>
 Excellent communication and problem-solving abilities
 </li>
 <li>
 Ability to thrive in a fast-paced, results-oriented environment
 </li>
 </ul>
 
 Why This Opportunity:
 
 <ul>
 <li>
 Join a stable and growing organization with strong market presence
 </li>
 <li>
 Opportunity to make a direct impact on operations and customer experience
 </li>
 <li>
 Collaborative leadership team and supportive culture
 </li>
 <li>
 Clear path for growth and advancement
 </li>
 </ul>
 
 
 
 
 If you&rsquo;re interested in learning more, feel free to apply directly or message me for a confidential conversation.
 
</div>

Customer Service Manager

Louis Vuitton

<div><div><div><div><h3 class="jobSectionHeader">Position
</h3>Our Louis Vuitton store in Miami Design District Men's is seeking a motivated and client centric Team Lead to join its team.
 
 
As a Team Lead, you'll be an ambassador for our brand, supporting the Store Manager and/or Team Manager. You'll play a key role in coaching and developing the team, building client relationships, driving sales, and ensuring exceptional client experiences. You'll be a role model, upholding our brand values and demonstrating our commitment to clients and team members.
</div><div><h3 class="jobSectionHeader">Job responsibilities
</h3><ul><li>Selling &amp; Floor Management:
</li><li><ul><li>Serve as a role model in sales, achieving personal goals while supporting the team in reaching theirs. Encourage cross-selling and repeat client visits.
</li><li>Cultivate and expand your own client portfolio.
</li>Maximize business opportunities through effective sales floor management, ensuring a visible presence and adherence to our service standards. 
<li>
 
 
</li></ul></li></ul><ul><li>Team Support &amp; Development:
</li><li><ul><li>Support the Store Manager and/or Team Manager in ensuring the team embodies our brand values in every client interaction.
</li><li>Provide consistent coaching to team members, identifying development needs and suggesting personalized action plans.
</li><li>Assist in identifying, recruiting, and developing talent, contributing to succession planning in partnership with the Store Manager and/or Team Manager.
</li>Motivate the team to drive business results, fostering a positive and collaborative work environment. 
<li>
 
 
 
</li></ul></li><li>Product Category Champion:
</li><li><ul><li>Serve as the store's point person for the Corporate Merchandising team, providing feedback on product performance, quality, client insights, and market trends.
</li><li>Support the product category's business through team engagement, briefings, information sharing, and action plan implementation.
</li></ul></li></ul></div><div><h3 class="jobSectionHeader">Additional information
</h3>Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture focused on meaningful strategies aimed at creating an inclusive workforce.
 
 
The appointed candidate will be offered an hourly rate in the range of USD $35 - 40 an hour plus the opportunity for a bonus, a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks and two retirement plans both with employer contributions - *pending hours worked.
</div></div></div><div><div><div><div><div><h2 class="jobSectionHeader">LOUIS VUITTON
 
MAISON
 
</h2><div>Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton&rsquo;s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.</div></div></div></div></div></div></div>

Team Lead

Jackson Health System

<div>Department: Jackson Memorial Hospital
Address: 1611 NW 12th Ave, Miami, Florida, 33136
Shift details: Full-Time, Days 
 
Why Jackson:
Jackson Health System is a nationally and internationally recognized academic medical system offering world-class care to any person who walks through our doors. For more than 100 years, Jackson has evolved into one of the world's top medical providers for all levels of care, no matter if it's for a routine patient visit or for a lifesaving procedure. With more than 2,000 licensed beds, we are also proud of our role as the primary teaching hospital for the University of Miami Miller School of Medicine.
Here, the best people come together to deliver Jackson's mission for our diverse communities. Our employees are committed to providing the best CARE by demonstrating compassion, accountability, respect, and expertise in everything we do. Miami, FL Full-Time Communications &amp; Outreach
Summary
The Quality and Service Liaison serves as a liaison between physicians, patients, and all hospital departments, facilitating conflict management and service issue management and resolutions for the most complex and sensitive situations. The position serves as a resource for matters related to service issue resolution, compliance, policies and procedures, and process improvement. The position is responsible for assessing the quality of the performance of staff who deal with our existing and potential patients.
Responsibilities<ul><li>
Participate in the design of call monitoring formats and quality standards.</li><li>
Perform inbound/outbound call monitoring to assess and report on associates' demeanor, technical accuracy, customer service performance, and adherence to company policies and procedures.</li><li>
Use quality monitoring data management system to compile and track performance at team and individual level.</li><li>
Perform monitoring of customer care email responses.</li><li>
Participate in random customer and client monitoring to identify customer needs and expectations.</li><li>
Provide actionable data to various internal support groups as needed.</li><li>
Coordinate and facilitate call calibration sessions for call center staff.</li><li>
Provide feedback to call center team leaders and managers.</li><li>
Prepare and analyze internal and external quality reports for management staff review.</li><li>
Service Issue Resolution - Document service issues by listening to the patient and patient's family; documenting details; determining what resolution is sought. Resolve service issues by listening to the patient and their families; directing them to a physician or supervisor; helping them present facts to the hospital representative; developing acceptable resolutions; following up on outcomes.</li><li>
Prevent recurring service issues by counseling with supervisors and managers who see a problem developing; offering suggestions to resolve potential complaints; modifying practices that cause repeated complaints.</li><li>
Alert legal department and administrator by documenting unresolved service issues and potential legal actions.</li><li>
Improving the Physician Experience - Improve quality results by studying and evaluating the physician referral process and recommend changes as needed.</li><li>
Enhance patient advocacy and hospital reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.</li><li>
Act as liaison in relation to physician/patient satisfaction to help sustain a patient-centered environment while improving internal and external communication.</li><li>
 Lead physician experience improvement training to referral desk TCAs.</li><li>
 In conjunction with the Business Development team, the QSL will communicate with external physicians regarding initial appointments, listing decisions, and post-transplant discharge and follow-up.</li><li>
 Maintain referring physician contact database in collaboration with business development.</li><li>
Professional Development - Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.</li><li>
Perform other related duties as assigned.</li><li>
Monitor interactions for the purpose of ensuring quality service and adherence to approved scripting, as well as accuracy of information, call handling standards, and patient experience.</li><li>
Conduct evaluations utilizing departmental quality monitoring forms for audits.</li><li>
Utilizes Speech Analytics tool and recorded Omni Channel media to assess and evaluate individuals as well as Contact Center performance.</li></ul><ul><li>
Provide Team Leads and Managers with regular agent performance feedback; when necessary, coach agents and provide feedback directly to fill performance gaps found in audits. Advise management immediately of any type of auto-fail call or agent phone behavior that doesn't support our culture.</li><li>
Analyze and identify quality performance trends at the agent and department levels. Prepare and analyze quality reports for management review.</li><li>
Analyze information, including root cause, to make recommendations that reduce errors and improve process performance.</li><li>
Participate in development of documents to drive quality improvement, including the design of quality monitoring forms in Quality Monitoring system and quality standards. Document and update process, procedures, guidelines and training materials.</li><li>
Create, maintain and track reports in relation to performance utilizing the Quality Monitoring and Management system.</li><li>
Assist with the development of call center training and quality assurance processes. Support and suggest improvements/recommendations to meet the highest level of patient experience.</li><li>
Ensure that metrics are met for amount of Omni Channel interactions monitored for each agent.</li><li>
Serve as subject matter resource to team members, supervisors and management staff on quality measures, protocols and customer service expectations.</li></ul> 
 
Experience
Generally requires 3 to 5 years of related experience. 
 
Education
Bachelor's degree in related field is required. 
 
Skill
Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines. Ability to communicate effectively in both oral and written form. Ability to handle difficult and stressful situations with critical thinking and professional composure. Ability to understand and follow instructions. Ability to exercise sound and independent judgment. Knowledge and skill in use of job appropriate technology and software applications. 
Credentials
Valid license or certification is required as needed, based on the job or specialty.
Jackson Health System is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.</div>

Contact Center Quality & Service Liaison, Jackson Health System, FT, Days

<div>Department: Jackson Memorial Hospital
Address: 1611 NW 12th Ave, Miami, Florida, 33136
Shift details: Full-Time, Days 
 
Why Jackson:
Jackson Health System is a nationally and internationally recognized academic medical system offering world-class care to any person who walks through our doors. For more than 100 years, Jackson has evolved into one of the world's top medical providers for all levels of care, no matter if it's for a routine patient visit or for a lifesaving procedure. With more than 2,000 licensed beds, we are also proud of our role as the primary teaching hospital for the University of Miami Miller School of Medicine.
Here, the best people come together to deliver Jackson's mission for our diverse communities. Our employees are committed to providing the best CARE by demonstrating compassion, accountability, respect, and expertise in everything we do. Miami, FL Full-Time Communications &amp; Outreach
Summary
The Data Analyst is responsible for data reviews, analysis, and reporting. Ensures data is accurate, reliable, and reported in a timely manner. Performs analysis and reports, collaborates with other departments and provides appropriate feedback to create effective and sustained change. The Data Analyst uses independent judgment and assists leadership or designee to meet service line or program objectives. 
 
Responsibilities
<ul><li>Regularly analyzes confidential healthcare records and performs data abstraction, data entry, coding, monitoring, data quality control and analysis related to regulatory initiatives and special projects.</li><li>
Completes abstraction of data using clinical knowledge and judgment skills in order to abstract accurate, reliable clinical information on established quality measures for tracking, trending and reporting.</li><li>
As appropriate, specializes in data management for assigned service lines or programs to support required outcomes and certifications.</li><li>
Uses continuous quality improvement tools and methodologies to ensure data integrity of the performance improvement related databases.</li><li>
Maintains current knowledge and changes regarding CMS and the Joint Commission standard requirements for data management.</li><li>
Works collaboratively with the team to identify, measure, assess and improve patient care quality and safety, across assigned service lines or programs.</li><li>
Analyzes confidential patient healthcare records by reviewing pertinent documentation, interpreting clinical data, and identifying variation in care or utilization based on research, clinical knowledge of disease processes, and appropriate treatment modalities. Extracts relevant data, summarizes findings, and maintains accurate records of all reviews performed.
</li><li>Analyzes and trends the results of monitoring activities by service, department, or provider under the direction of program leadership or designee.</li><li>
Creates, analyzes, and distributes reports for Committee and leadership to support performance improvement and provider quality initiatives.</li><li>
Maintains confidential databases and ensures timely reporting to regulatory agencies.</li><li>
Ensures data integrity by the utilization of the Inter Rater Reliability (IRR) validation process.</li><li>
Demonstrates working knowledge of evidence-based quality measures and the ability to abstract data according to regulatory guidelines.
</li><li>Performs all other related job duties as assigned.</li><li>
Develops, reports, and analyzes omni-channel contact center and business metrics to monitor progress against targets and goals.</li><li>
Develops and generates queries, scripted and unscripted reports as directed and delivers dashboard results at various management levels.</li><li>
Provides administrative level support for all systems/applications, updates and functionality, including attending various training sessions to stay current on trends, system capabilities, and releases.</li><li>
Identifies key data points and helps develop outcome monitors for the contact center that drive first call resolution, patient satisfaction, transactional accuracy, and quality. In response to data collected from these service monitors, develops interventions to improve or sustain quality of care and customer satisfaction.</li></ul> 
 
Experience
Generally requires 3 to 5 years of related experience.
Call-Center experience in healthcare setting highly preferred. 
 
Education
High school diploma is required. Bachelor's degree in related field is strongly preferred. 
 
Credentials
Valid license or certification is required as needed, based on the job or specialty.
Jackson Health System is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.</div>

Contact Center Analyst, Jackson Health System, FT, Days

Leeds Professional Resources

Overview We are seeking a dynamic and enthusiastic Customer Service Specialist to join the team of a large global Consumer Goods company! This role is perfect for individuals who thrive on helping others, possess excellent communication skills, and enjoy engaging with diverse clients. As a Customer Service Specialist, you will be the point of contact for the organization, providing exceptional support to all customers and ensuring their experience is positive, efficient, and memorable. Your energy and proactive approach will drive customer satisfaction and foster long-term relationships.Duties<ul><li>Respond promptly to customer inquiries via email and phone; emphasis on email customer service</li><li>Assist clients with product or service questions, troubleshooting issues, and resolving complaints with professionalism and patience</li><li>Conduct outbound email responses and calling to follow up on customer requests or gather feedback for continuous improvement</li><li>Manage data entry tasks accurately within our customer relationship management (CRM) system and maintain detailed records of interactions</li><li>Support sales efforts by identifying customer needs, promoting relevant products or services, and contributing to client retention strategies</li><li>Handle cash transactions securely when necessary, ensuring proper cash handling procedures are followed</li><li>Collaborate with team members to improve customer support processes and share insights gained from client interactions</li></ul>Qualifications<ul><li>Prior experience in customer service environments or customer support roles is preferred, with a strong emphasis in email customer service</li><li>Strong sales aptitude with the ability to upsell or cross-sell products effectively</li><li>Excellent communication skills&mdash;both verbal and written&mdash;are essential for success in this role</li><li>Proficiency in Microsoft Office applications (Word, Excel) and general computer skills required for daily tasks</li><li>Experience with outbound calling campaigns and call center operations is advantageous</li><li>Demonstrated analysis skills to assess customer needs and resolve issues efficiently</li><li>Ability to perform data entry quickly and accurately while maintaining attention to detail</li><li>Familiarity with call etiquette standards and professional demeanor during all interactions</li></ul>Pay: $16.00 per hourWork Location: In person

Customer Service Specialist

Joia Beach Club

<div>Primary Objective of Position
To greet and help customers as soon as they arrived to the restaurant
Essential Functions<ul><li>
To ensure all telephone calls are handled politely, timely and efficiently. Ascertaining and accurately meeting the callers needs.</li><li>
To ensure consistent, effective communication from all departments to the Manager on duty.</li><li>
Ensure that all customer requests and feedback are responded to promptly and efficiently.</li><li>
To input in the reservation system any relevant guest notes handed over by the floor supervisors or managers into the guest personal profile.</li><li>
Optimize the database using all relevant fields to gain further information for S&amp;M activity.</li><li>
To take arrival details from reservations and ensure customers are assigned as per the table plan.</li><li>
Distribute and communicate booking information to relevant parties.</li><li>
Ensure all messages are taken and delivered in line with restaurant/company standards.</li><li>
Ensure all customer requests/requirements are recorded and action taken as required.</li></ul>
Physical Demands<ul><li>
This position requires long hours of standing, walking, bending, and squatting.</li><li>
This position may require you to work in adverse weather conditions like rain, cold and the summer heat.</li><li>
Must be able to work all shifts including, AM's, PM's, weekends, and holidays.</li></ul>
Qualifications<ul><li>
Minimum two years experience Hostess/Host.</li><li>
Ability to work with large groups of people. Observant, highly flexible individual with a positive and creative outlook is preferred for this continually evolving position.</li></ul>
NOTE:
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor.
This document does not create an employment contract, implied or otherwise, other than an &quot;at will&quot; employment relationship.</div>

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