client service manager, government – miami, fl

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client service manager, government – miami, fl Jobs in Miami

community manager

customer care specialist

customer service manager

CAREERXCHANGE®, Inc.

<div>
 <p>
  <strong>
   Customer Service Manager
  </strong>
 </p>
 <p>
  Miami, FL | On-site
 </p>
 <p>
  Full-Time | Confidential Search
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are partnering with a well-established, industry-leading organization to identify a
  <strong>
   Customer Service Manager
  </strong>
  to lead and elevate a high-performing customer support operation. This is a confidential opportunity with a large, fast-paced manufacturing company offering strong stability and growth potential.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This role is ideal for a hands-on leader who thrives in a call center environment, enjoys developing teams, and is passionate about driving operational excellence and customer satisfaction.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Key Responsibilities:
 </p>
 <ul>
  <li>
   Lead, coach, and develop a team of Customer Service Representatives and Call Center Agents
  </li>
  <li>
   Oversee daily operations to ensure timely and accurate processing of customer requests, orders, and inquiries
  </li>
  <li>
   Monitor and drive performance against key KPIs (service levels, response times, order accuracy, customer satisfaction, etc.)
  </li>
  <li>
   Identify and implement process improvements to enhance efficiency and service quality
  </li>
  <li>
   Partner cross-functionally with internal teams including operations, logistics, and sales
  </li>
  <li>
   Manage hiring, onboarding, and ongoing training of team members
  </li>
  <li>
   Handle escalated customer issues with professionalism and urgency
  </li>
 </ul>
 <p>
  What We&rsquo;re Looking For:
 </p>
 <ul>
  <li>
   Proven experience managing teams in a call center or high-volume customer service environment
  </li>
  <li>
   Strong leadership and team development skills
  </li>
  <li>
   Experience working within manufacturing, distribution, or related industries is a plus
  </li>
  <li>
   Data-driven mindset with the ability to track, analyze, and improve KPIs
  </li>
  <li>
   Excellent communication and problem-solving abilities
  </li>
  <li>
   Ability to thrive in a fast-paced, results-oriented environment
  </li>
 </ul>
 <p>
  Why This Opportunity:
 </p>
 <ul>
  <li>
   Join a stable and growing organization with strong market presence
  </li>
  <li>
   Opportunity to make a direct impact on operations and customer experience
  </li>
  <li>
   Collaborative leadership team and supportive culture
  </li>
  <li>
   Clear path for growth and advancement
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  If you&rsquo;re interested in learning more, feel free to apply directly or message me for a confidential conversation.
 </p>
</div>


Customer Service Manager

American Airlines

<div><div><div><h2 class="jobSectionHeader"><b>Intro</b></h2></div><div><p>
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Why you'll love this job</b></h2></div><div><ul><li>
American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.</li><li>
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.</li><li>
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.</li><li>
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.</li><li>
This job is a member of the Airports Team within the Customer Experience Division</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll do</b></h2></div><div><p><i>
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.</i></p><ul><li>
Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being</li><li>
Be a safety advocate: Look for safety concerns and address them as needed</li><li>
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors</li><li>
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity</li><li>
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner</li><li>
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements</li><li>
Promote effective communication among departments to engage our team to work together to achieve common goals.</li><li>
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure</li><li>
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)</li><li>
Analyze station specific data on a regular basis to improve scheduling, training and overall station performance</li><li>
Conduct lost time conversations</li><li>
Understand corporate initiatives and how they apply to the local station (e.g. One team, One Turn metrics)</li><li>
Ability to learn and apply union contract rules/regs in interactions with frontline team members and local union leaders</li><li>
Produce local reporting based on station leadership needs</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
All you'll need for success</b></h2></div><div><p><b>
Minimum Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>
High School diploma or GED equivalency</li></ul><p><b>
Preferred Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>
Previous airport customer service experience</li><li>
2 years experience leading others</li><li>
Knowledge of company policies and procedures and functional automation applications</li></ul><p><b>
Skills, Licenses &amp; Certifications</b></p><ul><li>
Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment</li><li>
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate</li><li>
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems</li><li>
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action</li><li>
Strong decision-making skills</li><li>
Ability to work independently as well as collaboratively</li><li>
Ability to work under demanding operational conditions</li><li>
Ability to prioritize and execute with a sense of urgency and preciseness</li><li>
Ability to use sound business judgment to resolve issues with internal and external customers</li><li>
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation</li><li>
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.</li><li>
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement</li><li>
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
</li><li>Applicable valid driver&rsquo;s license as required by local authorities, if applicable</li><li>
Ability to work extra hours when there are operational needs</li><li>
Ability to work rotating shifts including weekends, holidays and days-off</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll get</b></h2></div><div><p>
Feel free to take advantage of all that American Airlines has to offer:</p><ul><li>
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.</li><li>
Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.</li><li>
Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.</li><li>
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.</li><li>
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Feel free to be yourself at American</b></h2></div><div><p>
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.<br>
<br>
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.</p></div></div></div>

Customer Service Manager, Airport Customer Experience Administration

Grupo EULEN

<div><p><b>ESSENTIAL DUTIES AND RESPONSIBILITIES</b><b> include the following, but are not limited to:</b></p><br>
<ul>
<li>Supervises the planning, organization, and development of the operation.</li>
<li>Ensures that staff levels are maintained to meet the standards of internal/external service level/quality assurance, and reports to Sr Manager if additional staffing is required.</li>
<li>Manage employee schedules.</li>
<li>Complete and submit a Daily Tour Report on employee attendance, productivity, and daily operations.</li>
<li>Daily inspection of all working areas.</li>
<li>Monitor the safety and security of the operation at all times.</li>
<li>Address performance problems through a corrective action plan and dismissal</li>
<li>Conduct daily briefings with team members to ensure productivity and compliance.</li>
<li>Promote an environment of mutual respect and trust between team members.</li>
<li>Coach and mentor team members in skill development, exceeding customer experience and company culture behaviors, policies, and procedures.</li>
<li>Work in conjunction with other departments to ensure a high level of customer service.</li>
<li>Guarantees the delivery of the service to the airlines/airports in accordance with the contracts and within the agreed budget level.</li>
<li>Guarantees immediate notification to Senior Management and the Director, of the Safety and Compliance Corporation is notified of any audit and current or pending results.</li>
<li>Investigate and report all accidents, incidents, and irregularities, including accidents/incidents related to work, passenger incidents involving employees of Eulen America, and damage to property and/or the passenger,s and complete Incident Reports for an issue, incident, injury of any customer or team member.</li>
<li>Know all Aviation and Operational policies and procedures.</li>
<li>Other duties as assigned.</li>
</ul>
<p><b>QUALIFICATIONS</b><br>
<b>EDUCATION, LICENSE, and/or CERTIFICATION</b></p><br>
<ul>
<li>High school diploma or GED</li>
<li>Valid driver&rsquo;s license</li>
</ul>
<p><b>EXPERIENCE and/or KNOWLEDGE</b></p><br>
<ul>
<li>Minimum 3+ years in Customer Services experience.</li></ul><br>
<p><br>
<b>SKILL and/or ABILITIES</b></p><br>
<ul>
<li>Must be able to fluently speak, read, and write in English. Bilingual is a plus.</li>
<li>The ability to work and communicate with all levels of Operations and management.</li>
<li>Should possess a work style and conduct that is approachable and hospitable, while motivated to achieve results.</li>
<li>Knowledge of TSA, CBP, and Aviation procedures and regulatory requirements for baggage security, dangerous goods, and baggage handling procedures.</li>
<li>Must pass a criminal background check as well as a drug screen prior to employment.</li>
<li>Must have schedule flexibility for the weekend, holiday, and night shifts.</li>
<li>Must be able to stand, lift, bend, push, and pull for extended periods of time.</li>
<li>Must be willing to work outside in all types of weather and elevated noise levels within the airport environment</li>
<li>Must be very organized, with strong attention to detail; must stay on top of paperwork</li>
<li>Strong computer skills including Microsoft Office, especially World, and Excel</li></ul><br>
<p><br>
<b>TRAVEL</b><br>
Negligible</p></div>

Passenger Service Supervisor

ChenMed

<p></p><div><p><b>We&rsquo;re unique. You should be, too.</b></p><p></p><p>
We&rsquo;re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?</p><p></p><p>
We&rsquo;re different than most primary care providers. We&rsquo;re rapidly expanding and we need great people to join our team.</p><p></p>
The Manager, Membership Growth and Retention leads a team of Membership Growth and Onboarding Coordinators, who are responsible for providing a wide range of operational support to field-based growth and retention initiatives. This position drives patient engagement, improves retention rates for both new and current patients, and optimizes operational efficiencies, ensuring long-term success for both patients and the organization.<br>
The incumbent ensures that the team provides a seamless transition for new patients enrolled and assists in facilitating a best-in-class onboarding experience for new patients, from initial acquisition through confirmed first appointment with their assigned provider. The onboarding process primarily includes scheduling appointments and completion of required new patient paperwork within the first month of enrollment.
<br>
This role also lead patient retention efforts across the organization. Membership Growth and Retention Managers verify patient enrollment, conduct outbound proactive retention calls to targeted patients, assists patients with Medicaid eligibility/redetermination, and assists with recapture of disenrolled patients in real-time.<h2 class="jobSectionHeader"><b>
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:</b></h2><ul><li>
Ensures newly acquired patients, primarily enrolled by MGCs, successfully complete their onboarding journey and attend their first scheduled appointment.</li><li>
Directly supervises a team of remote professionals to ensure new patient onboarding goals are met or exceeded. Provides reliable, efficient support for the team.</li><li>
Leads team by selection, onboarding, performance management, and engagement of assigned Membership Growth &amp; Onboarding Coordinators.</li><li>
Builds strong partnerships with center operations staff and sales leaders, to align on monthly new patient onboarding and re-enroll patient goals.</li><li>
Establishes and maintains a standardized patient onboarding process that is aligned with stakeholders, to enhance efficiency and consistency.</li><li>
Ensures patients attend new patient orientation sessions and complete their initial appointment(s) within the first 30 days of eligibility.</li><li>
Liaisons with sales and operations leaders and is a key point of contact, responsible for leading new patient paperwork completion efforts as part of overall patient onboarding experience.</li><li>
Develops and implements tools to track performance, identifying obstacles in real-time, and drive continuous improvement.</li><li>
Ensures 100% of disenrolled patients receive outreach and coordinates next steps with center operations and sales leaders, with the goal of reenrolling targeted patients.</li><li>
Develops tools to analyze and report on disenrollment trends, providing actionable insights to improve patient retention strategies.</li><li>
Collaborates with key stakeholders to enhance processes that address disenrollment challenges and improve overall patient experience.</li><li>
Provides market and regional sales and operational leaders with regular updates on retention outcomes and next steps.</li><li>
Accurately forecasts new patient acquisition to confirmed first appointment conversion rates to drive business planning and strategy.</li><li>
Interprets both short- and long-term effects of retention strategies at center and market level, ensuring sustainable growth.</li><li>
Leverages Customer Relationship Management (CRM) tools to manage and optimize both patient retention and new member acquisition processes.</li><li>
Builds and nurtures strong relationships with internal sales and center market leaders to maximize patient retention and improve the new patient onboarding experience.</li><li>
Manages team budget and ensure proper expense processes are within budget allocation.</li><li>
Performs other duties as assigned and modified at manager&rsquo;s discretion.</li></ul><h2 class="jobSectionHeader"><b>
KNOWLEDGE, SKILLS AND ABILITIES:</b></h2><ul><li>
Competent-level business acuity</li><li>
Comprehensive knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods</li><li>
Deep understanding of both sales operations and center operations</li><li>
Knowledge and experience in leading a telephonic sales or member services team, both in-office and phone-based teams</li><li>
Strong coaching and mentoring skills</li><li>
Strong collaboration across a matrixed organization</li><li>
Strong problem solving, time management, organizational and analytical skills</li><li>
Strong written and verbal skills</li><li>
Proficiency in Microsoft Office (especially Excel), Xactly, Salesforce, SharePoint, DASH / patient EMR systems and Availity</li><li>
Ability to lead cross-functional projects and change management initiatives</li><li>
Strong facilitation and communication skills, both verbal and written</li><li>
Strong operational detail</li><li>
Ability to build strong relationships, both inside and outside of the company</li><li>
High level of integrity, dependability, and reliability</li><li>
Ability to manage change and align with our mission</li><li>
Proficient skill in Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook; competent in other systems required for the position</li><li>
Ability and willingness to travel locally, regionally and/or nationally up to 10% of the time; flexible to work evening, weekends and/or holidays as needed</li><li>
Spoken and written fluency in English; bilingual a plus</li><li>
This job requires use and exercise of independent judgment</li></ul><h2 class="jobSectionHeader"><b>
EDUCATION AND EXPERIENCE CRITERIA:</b></h2><ul><li>
BA/BS degree in Business, Marketing or related field <b>OR</b> additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis</li><li>
Minimum of four (4) years of sales and/or operations experience required including a minimum of two (2) years in a supervisory/managerial role leading a team of direct reports required</li><li>
Experience within the Medicare Advantage population strongly preferred</li><li>
Experience working for a value base healthcare provider strongly preferred</li><li>
Customer Service Call Center and / or provider center operations experience preferred</li></ul><p><b>
PAY RANGE:</b></p>
$76,732 - $109,617 Salary<p>
The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.</p><p><b>
EMPLOYEE BENEFITS</b></p><p>
https://chenmed.makeityoursource.com/helpful-documents</p><p></p><p>
We&rsquo;re ChenMed and we&rsquo;re transforming healthcare for seniors and changing America&rsquo;s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We&rsquo;re growing rapidly as we seek to rescue more and more seniors from inadequate health care.
</p><p></p><p>ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people&rsquo;s lives every single day.</p><p></p><p>
Current employees, if you want to apply to our internal career site, please click HERE</p><p></p><p>
Current Contingent Worker please see job aid HERE to apply</p>
#LI-Onsite</div>

Manager, Membership Growth and Retention-2

The Home Depot

<div><p><b>Position Purpose:
</b></p><p>Operations Experience Managers (Ops XM) are members of the store leadership team responsible for executing store standards, including customer service, department readiness, and operational processes. This role leads the Order Fulfillment team in executing best practices for picking, staging, and loading to ensure an excellent interconnected experience. The Ops XM drives operational excellence by physically executing inbound freight processes and auditing receiving procedures to verify SOP adherence. Additionally, they are responsible for implementing Shrink Action Plans within their areas of responsibility. The Ops XM performs Manager on Duty (MOD) functions - including safe opening and closing processes&mdash;strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. This position requires strict adherence to all timekeeping and break policies. Ops XMs provide input to store leadership on associate performance, talent planning, and selection. They coach and train associates on company policies, safety procedures, and customer service, while championing a safe working environment by ensuring associates complete training, correcting hazards immediately, and upholding all company safety standards.<br>
<br>
<b>Key Responsibilities:</b></p><ul><li>
30% - Customer Service / Experience - Service Leadership: Champion the GET culture by working alongside the team to model proper techniques and providing real-time coaching on the sales floor. Fulfillment Operations: Direct D93 (Receiving) and D94 (Order Fulfillment) workflows to ensure all orders are received, picked, and staged within Service Level Agreements (SLAs).Quality Assurance: Proactively prevent customer issues by auditing delivery orders for accuracy and quality standards. Conflict Resolution: Promptly resolve customer concerns to ensure satisfaction, while identifying and escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers. Operational Standards: Ensure associates understand and execute in-stock maintenance and store appearance guidelines to support sales performance.</li><li>
30% - People - Talent Acquisition : Assist with recruitment and interviews to provide input to the Store Manager/ASM. Staffing &amp; Attendance: Monitor department staffing to address immediate coverage gaps and manage attendance variances. Training &amp; Compliance: Ensure D93/D94 training (KD) is current and drive engagement via HDPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching &amp; Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Operational Execution: Conduct daily walkthroughs to validate safety, SOP adherence, RTV/ZMA audits, and inbound freight preparation. Employee Relations: Champion &quot;Voice of the Associate&quot; initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Accountability: Enforce company policies and hold associates accountable for safety and operational standards.</li><li>
15% - Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines : Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise.</li><li>
25%- Shared Manager on Duty &ndash;Opening &amp; Closing Operations: Perform all Opening/Closing duties, including securing the building and balancing registers, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution &amp; Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution.</li></ul><p></p><p><b>
Direct Manager/Direct Reports:</b></p><ul><li>
This Position typically Reports to Operation Assistant Manager</li><li>
This position has 4 Direct Reports</li></ul><p></p><p><b>
Travel Requirements:</b></p><ul><li>
No travel required</li></ul><p></p><p><b>
Physical Requirements:</b></p><ul><li>
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.</li></ul><p></p><p><b>
Working Conditions:
</b></p><ul><li>Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.</li></ul><p></p><p><b>
Minimum Qualifications:</b></p><ul><li>
Must be 18 years of age or older</li><li>
Must be legally permitted to work in the United States</li><li>
Ability to work a flexible schedule, including nights, weekends, and overtime as needed.</li><li>
1 year of relevant work experience, including management of people and retail operations.</li></ul><p></p><p><b>
Preferred Qualifications:</b></p><ul><li>
 At least 1 year prior merchandising and/or operational experience.</li><li>
 At least 1 year leadership experience, preferably big box retail.</li><li>
Knowledge of the home improvement industry.</li></ul><p></p><p><b>
Minimum Education:
</b></p><ul><li>The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul><p></p><p><b>
Preferred Education:
</b></p><ul><li>No additional education</li></ul><p></p><p><b>
Minimum Years of Work Experience:</b></p><ul><li>
2 + years of previous related work experience</li></ul><p></p><p><b>
Preferred Years of Work Experience:
</b></p><ul><li>No additional years of experience</li></ul><p></p><p><b>
Minimum Leadership Experience:
</b></p><ul><li>1+ year of previous leadership Experience</li></ul><p></p><p><b>
Preferred Leadership Experience:
</b></p><ul><li>1+ year of previous leadership Experience</li></ul><p></p><p><b>
Certifications:</b></p><ul><li>
None</li></ul><p></p><p><b>
Competencies:
</b></p><ul><li>Action Oriented</li><li>
Decision Quality
</li><li>Collaborates</li><li>
Self-Development</li><li>
Situational Adaptability</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Manages Conflict</li><li>
Develops Talent</li><li>
Manages Conflict</li></ul></div><p></p>

Operations Experience Manager

Walgreens

<div><ul><li>In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Assists the pharmacist in the performance of other Pharmacy Department duties in accordance with Company policies and procedures.</li>
<li>Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers.</li>
<li>Models and delivers a distinctive and delightful customer experience.</li>
</ul><br>
<b>Customer Experience</b>
<ul><li>Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.</li>
<li>Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).</li>
<li>Develops strong relationships with most valuable customers.</li>
</ul><b>Operations</b>
<br>
<ul><li>Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.</li>
<li>Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.</li>
<li>Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.</li>
<li>Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.</li>
<li>Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required. Takes customer to OTC aisle when possible to assist in locating products.</li>
<li>Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.</li>
<li>Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.</li>
<li>Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.</li>
<li>May assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers.</li>
<li>Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers, by medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities.</li>
<li>Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance.</li>
<li>Complies with all company policies and procedures; maintains respectful relationships with coworkers.</li>
<li>Completes special assignments and other tasks as assigned.</li>
</ul><b>Training &amp; Personal Development</b>
<ul><li>Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. Otherwise, earns PTCB certification as condition of promotion to senior technician.</li>
<li>Attends training and completes PPLs requested by Manager and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.</li><br>
</ul><br>
<br>
<b>Basic Qualifications</b>
<br>
<ul><li>Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)</li>
<li>Requires willingness to work flexible schedule, including evening and weekend hours.</li><br>
</ul><br>
<br>
<b>Preferred Qualifications</b>
<br>
<ul><li>Prefer six months of experience in a retail environment.</li>
<li>Prefer to have prior work experience with Walgreens.</li>
<li>Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.</li>
<li>Prefer good computer skills.</li>
<li>Prefer the knowledge of store inventory control.</li>
<li>Prefer PTCB certification.</li>
</ul>We will consider employment of qualified applicants with arrest and conviction records.
<br>
<br>
An Equal Opportunity Employer, including disability/veterans.
<br>
<br>
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
<br>
<b>Salary Range:</b> $17.5 - $21 / Hourly</div>
<br><div><h2 class="jobSectionHeader"><b>Benefits</b></h2>
<ul><li><h3 class="jobSectionHeader"><b>Health, dental and vision*</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Prescription coverage</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Retirement Savings Plan (401(k))</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Employee discount</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Work &amp; life resources</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Career development programs</b></h3></li>
</ul><ul><li>with a 30-hour work week</li></ul></div>

Certified Pharmacy Technician

E11even MGMT

<p>Ideal candidate who already have experience in managing short term rental properties and looking to manage another properties as part time on site and flexible with schedule during the week and weekends. The short term rental property will require full time remote work, manage and oversee the coordination of guests, and professional crews involved. Need to be able to attend on site when required.</p><p><b>Job Summary</b><br/>We are seeking a dynamic and proactive Short Term Rental Manager to oversee the daily operations of our short-term rental properties. This role involves managing guest relations, coordinating property maintenance, optimizing occupancy rates, and ensuring exceptional customer service. The ideal candidate will possess strong management skills, excellent communication abilities, and a passion for delivering memorable guest experiences. As a key leader in our team, you will drive operational excellence while fostering a welcoming environment for guests and staff alike.</p><p><b>Responsibilities</b></p><ul><li>Oversee the entire short-term rental process, including booking management, check-in/check-out procedures, and guest communication to ensure smooth operations.</li><li>Coordinate cleaning schedules, maintenance requests, and inventory management to maintain high standards of property quality and readiness.</li><li>Implement effective pricing strategies and promotional campaigns to maximize occupancy and revenue.</li><li>Manage team members involved in property management, including training staff on customer service, safety protocols, and operational procedures.</li><li>Conduct regular inspections of properties to ensure compliance with safety standards and cleanliness expectations.</li><li>Handle guest inquiries, resolve issues promptly, and maintain positive relationships to encourage repeat bookings.</li><li>Maintain accurate records of reservations, payments, expenses, and inventory using bookkeeping and POS (Point of Sale) systems.</li></ul><p><b>Experience</b></p><ul><li>Proven experience in property management or hospitality roles with supervisory or managerial responsibilities.</li><li>Strong background in negotiation, sales management, and customer service within a fast-paced environment.</li><li>Demonstrated ability to lead teams effectively with supervisory experience in retail sales or retail management settings.</li><li>Skilled in inventory control, purchasing, budgeting, and cash handling to optimize operational efficiency.</li><li>Multilingual or bilingual abilities are highly desirable to serve diverse guest populations better.</li><li>Experience with administrative tasks such as payroll processing, bookkeeping, and shift management is preferred.</li><li>Excellent communication skills combined with organizational prowess to manage multiple priorities seamlessly. Join us as a Short Term Rental Manager and be part of a vibrant team dedicated to creating exceptional guest experiences while driving operational success!</li></ul><p>Job Types: Part-time, Contract</p><p>Pay: $40,000.00 - $80,000.00 per year</p><p>Work Location: In person</p>

Short Term Rental Manager

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