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crisis line training specialist

Didi Hirsch Mental Health Services

<div><div>Crisis Line Training Specialist (Olympic Suicide Prevention Center)

This is a fully remote position. The pay range for this position is between $26.37-$30.33 hourly.

This role requires a three-week 40-hour per week training at the start of employment.
The standard shift is Monday-Friday from 9:00a-5:30p PST (with flexibility as needed).

Our work schedules are subject to change as necessary to meet the Agency&rsquo;s and it's client's needs. Reasonable notice is provided to facilitate personal planning.

Ask us about loan repayment programs you may qualify for by working at Didi Hirsch.

About Didi Hirsch

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation&rsquo;s first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch&rsquo;s work possible.

Summary
</div>
As a Crisis Line Training Specialist, you will support the implementation of training and onboarding for new crisis line staff and volunteers. You will help facilitate instructional activities, role plays, mentorship sessions, and onboarding logistics. You will support the crisis line foundational training, specialized program training, and continuing education.

Primary Duties
<ul>
<li>Lead components of volunteer recruitment and onboarding, including reviewing and evaluating applications and on-demand video interviews, scheduling and facilitating group interviews, and tracking onboarding progress.</li>
<li>Reach out to interested potential volunteers from outreach events, emails, and online sources, providing clear information about the training program, expectations, and onboarding process.</li>
<li>Maintain and update training materials, such as syllabi, assignment calendars, handouts, and virtual classroom content, ensuring accuracy and alignment with current practices.</li>
<li>Maintain cross-training across key crisis line services&mdash;including call, chat/text, follow-up, and shift supervision&mdash;to provide knowledgeable support across all phases of training.</li>
<li>Contribute to the facilitation of foundational, specialized, and continuing education trainings for new and existing crisis counselors across multiple program tracks.</li>
<li>Assist the Training Coordinators in creating training lectures, activities, and materials using best practices.</li>
<li>Contribute to the revision and adaptation of training content based on changes in program protocols, feedback from Quality Improvement, curriculum design considerations, and evolving learner needs.</li>
<li>Facilitate training activities including lectures, large and small group role plays, and experiential learning exercises.</li>
<li>Mentor trainees by conducting one-on-one and small group practice sessions and offering constructive feedback.</li>
<li>Distribute the appropriate make-up materials, coordinating make-up sessions and additional support for trainees as appropriate.</li>
<li>Monitor training participation and assignment completion, following up with trainees when tasks are incomplete or overdue.</li>
<li>Track attendance and performance data during training, share observations with the Training Coordinators, and collaborate on strategies to support trainees who may need additional guidance.</li>
<li>Recruit and coordinate role players and mentors for each training cohort.</li>
<li>Participate in the evaluation of new trainees by assessing skill development and readiness to begin on the lines. Collaborate with the training team and relevant stakeholders to determine if additional support is needed and help develop appropriate next steps.</li>
<li>Coordinate with Volunteer Coordinators and Program Coordinators to ensure smooth transitions into delivery of services on the crisis line.</li>
<li>Offer targeted support through live coaching or observation during shifts, which may occasionally require flexible scheduling outside of standard training hours.</li>
<li>Assist with the creation, delivery, and tracking of continuing education, refresher trainings, and targeted skill-building sessions.</li>
<li>Support returning volunteers or staff by conducting refresher role plays and providing structured opportunities to practice required skills after breaks in service.</li>
<li>Serve on the crisis lines regularly (calls, chats, or texts) to maintain connection to the work, reinforce training alignment with real-time needs, and model best practices for trainees.</li>
<li>Collaborate with team members to ensure a smooth and consistent experience across training programs.</li>
<li>Assist the Training Coordinators in staying abreast of updated data and trends in the field of suicide prevention.</li>
</ul>
Position Requirements
<ul>
<li>High School diploma or equivalent.</li>
<li>Minimum one year of experience working in a mental health related position or in a training/educational setting.</li>
<li>Experience working on a crisis line (call, chat/text) is preferred.</li>
<li>Working knowledge of mental health services and suicide prevention services.</li>
<li>Working knowledge of Agency policies and procedures, HIPAA, DMH, Department of Social Services, and other state, federal regulations related to outpatient and crisis line services.</li>
<li>Advanced skills to present ideas, information, and viewpoints clearly, both verbally and in writing.</li>
<li>Superior organizational skills to manage multiple projects simultaneously.</li>
<li>Effective collaboration and relationship building skills.</li>
<li>Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Google Workspace (Docs, Sheets, Slides) is required, with the ability to create, edit, and collaborate on documents efficiently.</li>
<li>Ability to use analysis, experience, and judgment to make effective decisions.</li></ul> 

<div>
<div><div>Our Vision

A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being.

Our Mission

Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access.

CORE VALUES

Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care.

Diversity &amp; Inclusion: We value diversity of background, experience, and ideas. We celebrate differences and prioritize creating a sense of belonging.
Equity: We are dedicated to promoting health equity in our communities, and we work to dismantle disparities and discrimination within both systems of care and society.

Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients.
Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care with the goal of access to high quality, integrated healthcare for all.

Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support.
</div>
<div>#LI-Remote #LI-KS1</div></div></div></div>

Crisis Line Training Specialist

TEEMA Group

<div><h3 class="jobSectionHeader">Role Summary</h3>
Are you passionate about making a difference in your community? Join a mission-driven team that is reimagining public safety through compassionate, trauma-informed care. As a Field-Based Case Manager. You&rsquo;ll play a vital role in responding to non-violent crisis situations and connecting individuals to life-stabilizing resources.
Working as part of a multidisciplinary response team, you&rsquo;ll be dispatched to real-time calls involving individuals experiencing mental health challenges, substance use concerns, interpersonal conflict, or other non-emergency crises. This is a unique opportunity to be on the front lines of change, providing support, dignity, and hope to those in need.
<h3 class="jobSectionHeader">Key Duties &amp; Responsibilities</h3><ul><li>
Respond to non-violent, field-based crisis calls involving behavioral health, substance use, welfare checks, and verbal disputes.</li><li>
Provide on-site de-escalation, crisis assessment, stabilization, and emotional support.</li><li>
Deliver person-centered, trauma-informed care with empathy and professionalism.</li><li>
Link individuals to essential services, including housing, medical care, mental health treatment, and substance use recovery programs.</li><li>
Provide immediate and follow-up support to ensure successful engagement with community resources.</li><li>
Document all interactions and services provided in alignment with program protocols and best practices.</li><li>
Work closely with fellow crisis responders, supervisors, and community-based partners to ensure coordinated and effective service delivery.</li><li>
Attend and actively participate in case reviews, team meetings, and ongoing training.</li><li>
Maintain strict confidentiality and comply with all ethical and legal reporting requirements.</li><li>
Fulfill other responsibilities as assigned to support program operations and mission impact.
</li></ul><h3 class="jobSectionHeader">Required Qualifications</h3><ul><li>
High school diploma or GED.</li><li>
At least 1 year of experience in case management or street outreach, preferably with unhoused or vulnerable populations.</li><li>
Valid California driver&rsquo;s license, clean driving record (past 3 years), and eligibility for coverage under agency insurance.</li><li>
Ability to pass a comprehensive background check, including Live Scan fingerprinting.
</li></ul><h3 class="jobSectionHeader">Desired Qualifications</h3><ul><li>
Bachelor&rsquo;s degree in Social Work, Psychology, or a related human services field.</li><li>
Experience supporting individuals with mental health or substance use challenges.</li><li>
Bilingual in Spanish and English.</li><li>
Training or experience in crisis intervention, de-escalation techniques, or harm reduction models.</li></ul><h3 class="jobSectionHeader">
Work Schedule &amp; Setting</h3><ul><li>
Full-time position; 12-hour shifts (9:00 AM &ndash; 9:30 PM or 9:00 PM &ndash; 9:30 AM).</li><li>
Rotating schedule: Three days on, followed by four days on, including weekdays, weekends, and holidays.</li><li>
No on-call duties required outside of scheduled shifts.</li></ul><h3 class="jobSectionHeader">
Work Environment &amp; Physical Requirements</h3><ul><li>
Field-based role working in diverse community settings across the Los Angeles service area.</li><li>
Ability to sit, walk, and stand for extended periods.</li><li>
Must be able to lift up to 25 pounds.</li><li>
Willingness to work outdoors in varying weather conditions.</li></ul>
#Workwolf</div>

Field-Based Case Manager – Crisis Response

Pacific Asian Counseling Services

Position Description:PACS is seeking a motivated and community-driven Case Manager to join our Intensive Services team.This role is part of our Full-Service Partnership (FSP) program, providing intensive, community-based mental health services to individuals with complex behavioral health needs. Clients may experience serious mental illness, housing instability, co-occurring conditions, and other high-acuity challenges.The Case Manager plays a critical role in delivering hands-on, field-based support that promotes stability, independence, and overall well-being. This is not a desk-based role, staff work directly in the community, meeting clients where they are and helping them navigate systems such as housing, healthcare, and public benefits.Experience and Essential Job Functions:<ul><li>Provide comprehensive case management services in collaboration with the multidisciplinary treatment team.</li><li>Assist in developing, implementing, and monitoring individualized treatment plans.</li><li>Coordinate and link clients to housing, healthcare, benefits (SSI/SSDI, Medi-Cal, CalFresh, etc.), employment, and substance use services.</li><li>Advocate for clients to reduce barriers and improve access to care.</li><li>Conduct home visits and provide services in community settings.</li><li>Provide transportation and accompany clients to appointments when appropriate.</li><li>Build strong, trusting relationships through consistent outreach and engagement.</li><li>Support crisis intervention efforts alongside the clinical team.</li><li>Assist clients in developing daily living skills and increasing independence.</li><li>Reinforce treatment goals and support behavioral health interventions.</li><li>Participate in outreach to engage potential clients and support enrollment.</li><li>Build relationships with community partners and service providers.</li><li>Assist in facilitating workshops, groups, and community activities.</li><li>Complete timely and accurate documentation of services.</li><li>Maintain productivity and billing requirements.</li><li>Participate in team meetings, case conferences, and trainings.</li><li>Perform additional responsibilities as assigned.</li></ul>Minimum Qualifications:<ul><li>Bachelor's degree in social work, Psychology, or related field, or</li><li>Associate&rsquo;s degree with relevant experience, or</li><li>Experience working with serious mental illness, homelessness, or co-occurring disorders.</li><li>Experience in community mental health or field-based settings.</li><li>First Aid and CPR training (training provided if not currently certified).</li></ul>Preferred Qualifications:<ul><li>Bilingual (Spanish, API languages, or other threshold languages).</li><li>Knowledge of community resources and social service systems.</li><li>Ability to work with diverse populations using a trauma-informed approach.</li><li>Strong communication, organization, and documentation skills.</li><li>Ability to work independently in a fast-paced, field-based environment.</li><li>Ability to respond appropriately in crisis situations.</li><li>Ability to travel throughout Los Angeles County.</li><li>Valid driver&rsquo;s license, reliable transportation, and proof of insurance required.</li><li>Knowledge of HIPAA and mandated reporting.</li></ul>Job Perks:<ul><li>Comprehensive medical, dental, and vision coverage with low premium contributions.</li><li>401(k) retirement plan.</li><li>Professional development support including opportunities for growth.</li><li>Paid holidays and vacation time.</li><li>Mileage reimbursement.</li><li>Partial reimbursement for cell phone and internet expenses.</li></ul>Pay: $27.00 - $30.00 per hourBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Health savings account</li><li>Paid time off</li><li>Vision insurance</li></ul>Education:<ul><li>Master's (Preferred)</li></ul>Language:<ul><li>Bilingual (Spanish, API languages) (Preferred)</li></ul>Work Location: Hybrid remote in Los Angeles, CA 90045

Case Manager – FSP

CyberCoders

<div>
 
 
 
 Intake Specialist/Sales Person - Lemon Law Firm (REMOTE)
 
 
 
 
 
 
 Position Overview
 
 
 
 
 We are a Los Angeles-based lemon law firm seeking an award-winning telemarketing/sales superstar! The ideal candidate have experience in a client-facing role with a proven background in closing leads over the phone.
 
 
 
 
 The Intake Specialist plays a crucial role in the initial stages of business development for our firm. You will be a key part of client interaction for lemon law cases, ensuring that all necessary information is collected accurately and efficiently. This position serves as the first point of contact for potential clients, requiring strong communication and organizational skills to manage inquiries and gather data effectively.
 
 
 
 
 This is a fully remote position where phone communication with potential clients is the main priority. Expect to spend most of your day on the phone at this role.
 
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 
 Conduct initial client intake calls, gathering necessary information and scheduling consultations with attorneys
 
 </li>
 <li>
 
 Act as the primary point of contact for new client inquiries and intake processes.
 
 </li>
 <li>
 
 Collect and verify client information through various channels.
 
 </li>
 <li>
 
 Assist clients in navigating the intake process by providing clear instructions and support.
 
 </li>
 <li>
 
 Demonstrate active listening to understand client needs and concerns effectively.
 
 </li>
 <li>
 
 Problem-solve any issues that may arise during the intake process.
 
 </li>
 <li>
 
 Multitask efficiently, managing multiple client inquiries and follow-ups simultaneously.
 
 </li>
 </ul>
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 
 Strong communication skills, both verbal and written.
 
 </li>
 <li>
 
 Prior experience in a client-facing sales role.
 
 </li>
 <li>
 
 Excellent problem-solving abilities and critical thinking skills.
 
 </li>
 <li>
 
 Active listening skills to understand client needs and concerns.
 
 </li>
 <li>
 
 Ability to multitask in a fast-paced environment with competing priorities.
 
 </li>
 <li>
 
 Strong organizational skills to manage files and documentation effectively.
 
 </li>
 </ul>
 
 
 Benefits
 
 
 <ul>
 <li>
 Competitive compensation (commissions included)
 </li>
 <li>
 Health, dental, vision
 </li>
 <li>
 401k
 </li>
 <li>
 PTO
 </li>
 <li>
 Remote opportunity
 </li>
 </ul>
 
 
 
 Email Your Resume In Word To
 
 
 Joe.Kipp@CyberCoders.com
 
 Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply.
 
 Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : JK12-1980743 -- in the email subject line for your application to be considered.
 
 Joe Kipp - Lead Recruiter
 
 
 For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. This is a new role.
 
 
 CyberCoders will consider for Employment in the City of Los Angeles qualified Applicants with Criminal Histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.
 
 
 This job was first posted by CyberCoders on 03/16/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.
 
 
 This job was posted on 03/16/2026 and is open for 60 days
 
 
 
 CyberCoders is proud to be an Equal Opportunity Employer
 
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.&nbsp; CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at&nbsp;Benefits@CyberCoders.com&nbsp;to make arrangements.
 
 
 Copyright 1999 - 2026. CyberCoders , Inc. All rights reserved.
 
 
 
</div>

Intake Specialist - REMOTE

Rezolut, LLC

<div></div><div>Shin Imaging Center, a Rezolut Company, is looking for a Sales Specialist to join our team!
Who is Rezolut &amp; Shin Imaging?
Rezolut is a national emerging platform of diagnostic medical imaging services. With focus on four key platforms, our vision is to provide topnotch patient care partnered with innovative technology &mdash; to achieve better health outcomes.
Shin Imaging provides a full range of diagnostic imaging services to meet the needs of all patients and referring physicians and utilizes cutting-edge technology to provide the best imaging possible.
Essential Functions of a Sales Specialist<ul><li>
Coordinate the sales team and assist with recruiting and training new hires.</li><li>
Provide product demonstrations to staff and clients and take the lead in resolving complaints.</li><li>
Analyze sales team performance and schedule training/refresher sessions accordingly.</li><li>
Conduct market research and share findings with the team.</li><li>
Work alongside the team to draw up strategies to increase customer base.</li><li>
Set sales targets and implementing incentives.</li><li>
Provide accurate sales forecasts and allocate resources so targets are met.</li><li>
Manage a network of vendors and suppliers.</li><li>
Maintain excellent relationships with customers that are built on trust and encourage the rest of the sales team to follow this example.</li><li>
Keep up-to-date with advancements in marketing.</li></ul>
Required Education and Experience<ul><li>
Bachelor&rsquo;s degree in related field, or combination of education and experience.</li><li>
Bachelor's degree in marketing, business or similar.</li><li>
Valid driver's license.</li><li>
Strong analytical and critical thinking skills.</li><li>
Ability to think on your feet.</li><li>
Excellent customer service and leadership skills.</li><li>
Strong networking abilities.</li><li>
Ability to diagnose problems and find solutions.</li><li>
Strong degree of diplomacy and the ability to work with a range of different people.</li></ul>
Preferred Education and Experience<ul><li>
High proficiency of PC systems, tools, and applications.</li></ul>
What We Offer<ul><li>
Health, Dental, &amp; Vision Insurance</li><li>
401(k)</li><li>
Basic Life/AD&amp;D</li><li>
Disability Insurance</li><li>
Paid Time Off</li><li>
Employee Assistance Program</li></ul>
Position Type/Expected Hours of Work<ul><li>
Full-time</li></ul>
Salary<ul><li>
$68,000 - $80,000 annually</li></ul>
Other Duties 
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</div>

Medical Imaging Sales Representative

U-Haul

<div><h2 class="jobSectionHeader">Computer Support Specialist</h2>
If you are detail-oriented, relish variety, and feel at home around all kinds of technology, consider becoming U-Haul&rsquo;s newest Field Computer Specialist. In this role you will be responsible for all computer and security systems in your area, traveling from place to place to maintain equipment and train users. In exchange U-Haul provides excellent perks and benefits as well as a caring company culture.
U-Haul offers its Field Computer Specialists:<ul><li>
Paid holidays, vacation, and sick days, if eligible</li><li>
Career stability
</li><li>Gym Reimbursement Program, if eligible</li><li>
Opportunities for advancement
</li><li>Valuable on-the-job training</li><li>
Complete Benefit Plan, if eligible</li><li>
RRSP payroll deduction plan
</li><li>Deferred profit-sharing plan, if eligible</li><li>
You Matter Program (EAP)</li><li>
Mindset App Program</li><li>
Wellness Programs</li><li>
Discounts on Apple products, Dell computers, hotels, and more</li></ul>
Field Computer Specialist Primary Responsibilities:<ul><li>
Maintain maximum uptime for computer systems and associated broadband connectivity</li><li>
Implement and maintain field computer systems for all entities within the assigned area</li><li>
Support and train users as needed</li><li>
Distinguish between user error and problems requiring escalation to software vendors</li><li>
Identify and coordinate solutions for security gaps and compliance issues</li><li>
Participate in ongoing continuous U-Haul education through U-Haul University
</li><li>In addition to technical responsibilities, the Field Computer Specialist will support store operations by acting as a field relief manager when needed. This includes providing coverage during store manager vacations/coverage</li><li>
Work hours are scheduled Monday through Saturday, with an expected weekly total of 40&ndash;50 hours based on business needs.</li></ul>
Field Computer Specialist Minimum Qualifications:<ul><li>
Experience with technologies such as administration, security monitoring equipment, storage gates, alarm systems, doors, digital video equipment, printers, computers, VOIP, analog phones, air phones, and cash drawers</li><li>
Current, valid driver&rsquo;s license and clean driving record</li></ul>
Compensation for this role ranges
<ul><li>From $25 to $30 per hour, commensurate with experience.</li></ul>
Work Environment:
The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts, machines, fumes, or irritating chemicals. May be required to use protective clothing, or gear such as masks, goggles, gloves, or shields.
Physical Demands:
The work requires some physical exertion such as long periods both indoors and outdoors of remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs. assisted or unassisted. 
 
 
U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.</div>
 <div><h3 class="jobSectionHeader">About Us</h3>
Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis.
U-Haul co-founders L.S. &quot;Sam&quot; Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.
U-Haul Holding Company and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable law, no U-Haul Holding Company or its family of companies will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia and Washington). This policy will not apply to team members hired before February 1, 2020.</div>

Computer Support Specialist

VXI Global Solutions

<div>Job Description<div>
It's fun to work in a company where people truly BELIEVE in what they are doing! 
 
We're committed to bringing passion and customer focus to the business.
 
 
Join Us as an Inbound Customer Service Representative
 
 
Location: Remote Call Center 
 
Customer Service Specialist
 
 
Do you have a positive attitude, infectious energy, and a passion for exceeding customer expectations? If so, we want you to be a part of our dynamic team! We're seeking a Customer Service Specialist who is eager to deliver outstanding service, go beyond the ordinary, and leave a lasting impression on every customer interaction.
 
 
About Our Client: Our client is a globally recognized leader in technology, known for designing and manufacturing cutting-edge consumer electronics, software, and online services. With a sleek, modern design and intuitive user experiences , their products have earned a loyal customer base. Join us and be part of a brand that values innovation, quality, and customer satisfaction.
 
 
What You'll Do: As a Customer Service Specialist , you will be the voice of the company, offering top-tier phone support to customers. You'll handle a wide range of inquiries, including order status, changes to online orders, and addressing shipping or payment concerns. The best specialists not only know our policies inside and out but can engage with customers effectively, offering tailored solutions that meet their needs.
 
 
You'll also be responsible for creating memorable, unique experiences that keep customers coming back. Staying up-to-date on product features, policy changes, and relevant events is key, and you'll use multiple resources to provide the most accurate , helpful information. Success in this role requires being adaptable, collaborative, and committed to continuous learning in a performance-driven environment.
 
 
Key Responsibilities: 
 
 
<ul><li>Deliver exceptional customer service over the phone, resolving a variety of inquiries and issues.</li></ul> 
<ul><li>
Build rapport with customers by actively listening and providing effective solutions.</li></ul> 
<ul><li>
Stay informed on product updates, policy changes, and current events affecting customers.</li></ul> 
<ul><li>
Work in a dynamic, team-oriented environment where customer interactions are regularly monitored and assessed.</li></ul> 
<ul><li>
Collaborate with teammates to maintain a positive and supportive work culture.</li></ul> 

What We Require: 
 
 
<ul><li>High School diploma or GED.</li></ul> 
<ul><li>
2-3 years of experience in customer service or support, preferably in a customer-facing role.</li></ul> 
<ul><li>
Excellent verbal and written communication skills in English.</li></ul> 
<ul><li>
A passion for customer service and going above and beyond to exceed expectations.</li></ul> 
<ul><li>
Strong problem-solving skills and the ability to handle ambiguous situations with confidence.</li></ul> 
<ul><li>
Skilled at listening, engaging, and building rapport with customers.</li></ul> 
<ul><li>
Professional demeanor when interacting with both customers and peers.</li></ul> 
<ul><li>
Proven track record of meeting and exceeding performance goals.</li></ul> 
<ul><li>
Ability to multitask and prioritize in a fast-paced environment.</li></ul> 
<ul><li>
Self-motivated with the ability to work independently.</li></ul> 
<ul><li>
Patience and empathy when addressing complex customer issues.</li></ul> 
<ul><li>
Willingness to appear on live video calls with coworkers.</li></ul> 
<ul><li>
Typing speed of at least 42 WPM with 96% accuracy.</li></ul> 
<ul><li>
Flexibility to work an 8-hour shift, 5 days a week, including holidays and peak periods.</li></ul> 

Why Work With Us: 
 
 
<ul><li>Competitive pay : $17.31/hour</li></ul><ul><li> 
Full-time hours : 40-hour work week with consistent shifts.</li></ul><ul><li> 
100% paid training to ensure you're set up for success.</li></ul><ul><li> 
Comprehensive benefits : Medical, dental, vision, and life insurance available after your first full calendar month.</li></ul><ul><li> 
Referral program : Earn $20 on every paycheck for each person you refer who is hired, with no cap on payouts.</li></ul><ul><li> 
Discounted T-Mobile plans : Enjoy a $25/month plan for unlimited talk, text, and data. You can sign up for up to 5 lines at the same rate-perfect for your whole family!</li></ul><ul><li> 
Opportunities for growth : We prioritize internal advancement and professional development.</li></ul><ul><li> 
Work from home : Enjoy the benefits of working remotely-save time, money, and contribute to a greener environment.</li></ul> 

Requirements for Remote Work: 
 
 
<ul><li>Private Workspace: A quiet, dedicated workspace with no distractions.</li><li>
Ergonomics: A comfortable desk setup with all necessary equipment.</li><li>
Internet: A reliable internet connection with a minimum of 20 Mbps download and 10 Mbps upload speed.</li><li>
Self-Motivation &amp; Independence: The ability to stay productive, organized, and on-task while working remotely.</li><li>
Communication: Strong verbal and written communication skills, especially in virtual settings.</li><li>
Adaptability: The ability to quickly adjust to new processes, tools, and technologies.</li><li>
Connection: Must be hardwired; Wi-Fi is not acceptable.</li></ul> 
Join our team today and make a meaningful impact as a Customer Service Specialist . We're excited to work with individuals who are eager to contribute, grow, and help our customers thrive!
 
 
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!</div><div><div>
Original Title: US Virtual - Inbound Customer Service Specialist - Work from Home</div><div>
Req Id: R26_01956_17</div><div>
Posted At: Sat Apr 04 2026 00:00:00 GMT+0000 (Coordinated Universal Time)</div></div></div>
 <div></div><div><div><div>Customer Service</div></div><div></div><div><div>
Full Time</div></div><div></div><div><div>
Louisiana, United States</div></div></div>

US Virtual - Inbound Customer Service Specialist - Work from Home

Explore 177+ Crisis line training specialist in Los Angeles this April. Find roles across top companies and apply now to boost your career.