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case manager – fsp

field based case manager crisis response

TEEMA Group

<div><h3 class="jobSectionHeader">Role Summary</h3>
Are you passionate about making a difference in your community? Join a mission-driven team that is reimagining public safety through compassionate, trauma-informed care. As a Field-Based Case Manager. You&rsquo;ll play a vital role in responding to non-violent crisis situations and connecting individuals to life-stabilizing resources.
Working as part of a multidisciplinary response team, you&rsquo;ll be dispatched to real-time calls involving individuals experiencing mental health challenges, substance use concerns, interpersonal conflict, or other non-emergency crises. This is a unique opportunity to be on the front lines of change, providing support, dignity, and hope to those in need.
<h3 class="jobSectionHeader">Key Duties &amp; Responsibilities</h3><ul><li>
Respond to non-violent, field-based crisis calls involving behavioral health, substance use, welfare checks, and verbal disputes.</li><li>
Provide on-site de-escalation, crisis assessment, stabilization, and emotional support.</li><li>
Deliver person-centered, trauma-informed care with empathy and professionalism.</li><li>
Link individuals to essential services, including housing, medical care, mental health treatment, and substance use recovery programs.</li><li>
Provide immediate and follow-up support to ensure successful engagement with community resources.</li><li>
Document all interactions and services provided in alignment with program protocols and best practices.</li><li>
Work closely with fellow crisis responders, supervisors, and community-based partners to ensure coordinated and effective service delivery.</li><li>
Attend and actively participate in case reviews, team meetings, and ongoing training.</li><li>
Maintain strict confidentiality and comply with all ethical and legal reporting requirements.</li><li>
Fulfill other responsibilities as assigned to support program operations and mission impact.
</li></ul><h3 class="jobSectionHeader">Required Qualifications</h3><ul><li>
High school diploma or GED.</li><li>
At least 1 year of experience in case management or street outreach, preferably with unhoused or vulnerable populations.</li><li>
Valid California driver&rsquo;s license, clean driving record (past 3 years), and eligibility for coverage under agency insurance.</li><li>
Ability to pass a comprehensive background check, including Live Scan fingerprinting.
</li></ul><h3 class="jobSectionHeader">Desired Qualifications</h3><ul><li>
Bachelor&rsquo;s degree in Social Work, Psychology, or a related human services field.</li><li>
Experience supporting individuals with mental health or substance use challenges.</li><li>
Bilingual in Spanish and English.</li><li>
Training or experience in crisis intervention, de-escalation techniques, or harm reduction models.</li></ul><h3 class="jobSectionHeader">
Work Schedule &amp; Setting</h3><ul><li>
Full-time position; 12-hour shifts (9:00 AM &ndash; 9:30 PM or 9:00 PM &ndash; 9:30 AM).</li><li>
Rotating schedule: Three days on, followed by four days on, including weekdays, weekends, and holidays.</li><li>
No on-call duties required outside of scheduled shifts.</li></ul><h3 class="jobSectionHeader">
Work Environment &amp; Physical Requirements</h3><ul><li>
Field-based role working in diverse community settings across the Los Angeles service area.</li><li>
Ability to sit, walk, and stand for extended periods.</li><li>
Must be able to lift up to 25 pounds.</li><li>
Willingness to work outdoors in varying weather conditions.</li></ul>
#Workwolf</div>

Field-Based Case Manager – Crisis Response

Pacific Asian Counseling Services

Position Description:PACS is seeking a motivated and community-driven Case Manager to join our Intensive Services team.This role is part of our Full-Service Partnership (FSP) program, providing intensive, community-based mental health services to individuals with complex behavioral health needs. Clients may experience serious mental illness, housing instability, co-occurring conditions, and other high-acuity challenges.The Case Manager plays a critical role in delivering hands-on, field-based support that promotes stability, independence, and overall well-being. This is not a desk-based role, staff work directly in the community, meeting clients where they are and helping them navigate systems such as housing, healthcare, and public benefits.Experience and Essential Job Functions:<ul><li>Provide comprehensive case management services in collaboration with the multidisciplinary treatment team.</li><li>Assist in developing, implementing, and monitoring individualized treatment plans.</li><li>Coordinate and link clients to housing, healthcare, benefits (SSI/SSDI, Medi-Cal, CalFresh, etc.), employment, and substance use services.</li><li>Advocate for clients to reduce barriers and improve access to care.</li><li>Conduct home visits and provide services in community settings.</li><li>Provide transportation and accompany clients to appointments when appropriate.</li><li>Build strong, trusting relationships through consistent outreach and engagement.</li><li>Support crisis intervention efforts alongside the clinical team.</li><li>Assist clients in developing daily living skills and increasing independence.</li><li>Reinforce treatment goals and support behavioral health interventions.</li><li>Participate in outreach to engage potential clients and support enrollment.</li><li>Build relationships with community partners and service providers.</li><li>Assist in facilitating workshops, groups, and community activities.</li><li>Complete timely and accurate documentation of services.</li><li>Maintain productivity and billing requirements.</li><li>Participate in team meetings, case conferences, and trainings.</li><li>Perform additional responsibilities as assigned.</li></ul>Minimum Qualifications:<ul><li>Bachelor's degree in social work, Psychology, or related field, or</li><li>Associate&rsquo;s degree with relevant experience, or</li><li>Experience working with serious mental illness, homelessness, or co-occurring disorders.</li><li>Experience in community mental health or field-based settings.</li><li>First Aid and CPR training (training provided if not currently certified).</li></ul>Preferred Qualifications:<ul><li>Bilingual (Spanish, API languages, or other threshold languages).</li><li>Knowledge of community resources and social service systems.</li><li>Ability to work with diverse populations using a trauma-informed approach.</li><li>Strong communication, organization, and documentation skills.</li><li>Ability to work independently in a fast-paced, field-based environment.</li><li>Ability to respond appropriately in crisis situations.</li><li>Ability to travel throughout Los Angeles County.</li><li>Valid driver&rsquo;s license, reliable transportation, and proof of insurance required.</li><li>Knowledge of HIPAA and mandated reporting.</li></ul>Job Perks:<ul><li>Comprehensive medical, dental, and vision coverage with low premium contributions.</li><li>401(k) retirement plan.</li><li>Professional development support including opportunities for growth.</li><li>Paid holidays and vacation time.</li><li>Mileage reimbursement.</li><li>Partial reimbursement for cell phone and internet expenses.</li></ul>Pay: $27.00 - $30.00 per hourBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Health savings account</li><li>Paid time off</li><li>Vision insurance</li></ul>Education:<ul><li>Master's (Preferred)</li></ul>Language:<ul><li>Bilingual (Spanish, API languages) (Preferred)</li></ul>Work Location: Hybrid remote in Los Angeles, CA 90045

Case Manager – FSP

B.A.R.E. Truth Inc.

**Job Title:** Case Manager - Housing Program Operations**Location:** Los Angeles County, California**Reports to:** Program Director**Job Type:** Full-time**About BARE Truth:**BARE Truth is committed to supporting individuals and families experiencing homelessness. Our Interim Housing Program provides crucial temporary shelter and facilitates transitions to stable, permanent housing.**Job Summary:**The Case Manager will provide comprehensive case management services to individuals facing homelessness. This role involves conducting thorough assessments, developing individualized housing stability plans, and providing ongoing support to ensure participants' successful transition to permanent housing.**Key Responsibilities:**- Conduct in-depth assessments of participants' health, emotional, social, and housing needs.- Develop and implement personalized housing stability plans for each participant.- Provide continuous case management, including problem-solving, advocacy, and resource linkage.- Collaborate with housing navigators, healthcare providers, and other service agencies to provide holistic support.- Monitor and track participants' progress, making necessary adjustments to their plans.- Maintain accurate and timely documentation of all activities and participant interactions.- Participate in team meetings to ensure coordinated and effective service delivery.- Provide crisis intervention and conflict resolution when necessary.- Serve as a liaison with landlords, property managers, and other housing stakeholders.**Qualifications:**- Bachelor&rsquo;s degree in Social Work, Healthcare Administration, Public Health, or a related field preferred.- Experience in case management with vulnerable populations, especially those experiencing homelessness.- **Proficiency in both English and Spanish is required.**- Strong interpersonal, communication, and organizational skills.- Commitment to working compassionately with diverse populations.- Must be able to pass a criminal background check and drug test.**Working Conditions:**- The role involves a combination of office and fieldwork, including visits to interim housing locations.- Some flexibility in schedule, including the potential for occasional evening or weekend hours.**Job Types:** Full-time, Contract**Pay:** $25.00 - $30.00 per hour**Expected hours:** 40 per week**Schedule:**- 8-hour shift- Evenings as needed- Monday to Friday- Weekends as needed**Ability to Relocate:**Los Angeles, CA 90001: Relocate before starting work (Required)**Work Location:** In person**BARE Truth** is an Equal Opportunity Employer dedicated to creating a diverse and inclusive work environment.Job Types: Full-time, ContractPay: $25.00 - $28.00 per hourWork Location: In person

Homeless Case Manager

Whatnot

<div><h2 class="jobSectionHeader">Join the Future of Commerce with Whatnot!</h2>
Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.
As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.
We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.<h2 class="jobSectionHeader">
Role</h2>
Whatnot's Corporate Security team is looking for an experienced security operations leader to own the physical safety of our people &mdash; across offices, live events, and the field.
This role lives in both the strategic and tactical worlds. Half the job is program-building: developing the frameworks, playbooks, and vendor standards that scale with a fast-growing company. The other half is being the person our teams rely on when the stakes are high &mdash; a flagship seller event in a new city, a sensitive field engagement, a crisis developing overseas. You need to be equally comfortable writing the playbook on Monday and executing it on Friday.
You'll partner daily with Workplace, People, Marketing, and Category teams, and manage a network of third-party vendors across our global and growing portfolio. The role reports into Corporate Security and sits at the intersection of operational rigor and strategic program growth.<ul><li>
Office Security Operations<ul><li>
Own the security standard across all Whatnot global office locations</li><li>
Manage third-party guard vendors to performance expectations you will define &mdash; not just oversight, but accountability</li><li>
Partner with Workplace on emergency response programs</li><li>
Be the person with the plan when something goes wrong at one of our sites</li></ul></li><li>
Event Security Operations<ul><li>
Develop repeatable security playbooks for events ranging from intimate seller meetups to large-scale live activations</li><li>
Conduct advance site assessments (in-person or virtual) and implement appropriate security measures</li><li>
Serve as the on-the-ground security lead at high-visibility activations, managing vendors in real time</li></ul></li><li>
Field Security Operations<ul><li>
Assess and mitigate risk for seller engagements, category activations, and community-based initiatives</li><li>
Build training and incident response protocols for Category and Community team members working in non-traditional environments: retail floors, warehouses, private residences, etc</li></ul></li><li>
Travel Security Management<ul><li>
Assist in the initial design and oversight of Whatnot&rsquo;s travel security framework supporting domestic and international travel</li><li>
Support response coordination for travel-related incidents and crises as needed</li></ul></li></ul><h2 class="jobSectionHeader">
Location &amp; Travel</h2>
This role will be based in Los Angeles, CA or New York, NY. The successful candidate must live within commuting distance of one of these two locations. Expected in-office cadence: 2&ndash;3 days per week, with flexibility to be on-site more frequently during major events, activations, or security initiatives.
This role includes regular domestic and international travel (~25-40%) to support events, office operations, and field engagements.
<h2 class="jobSectionHeader">You</h2>
People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building. They care more about outcomes than credit and stay close to the product and the people using it.
As our next Corporate Security Operations Manager, you should have 10+ years of physical security experience, plus:<ul><li>
10+ years of experience in corporate security operations, with extensive depth in the multi-office environment pillar and solid experience in the events/field security pillar</li><li>
A track record of managing external vendors to high standards and running cross-functional partnerships without friction</li><li>
You must know what &quot;good&quot; looks like and how to build toward it in a fast-moving organization
</li><li>You are at your best when the environment is fast-moving and the playbook doesn't exist yet &mdash; you spot what needs fixing, scope it, and get to work</li><li>
You communicate in plain language that non-security stakeholders can act on</li><li>
You are willing to work in office 2-3 days a week and travel at least 25% of your time</li></ul>
Bonus points if you have:<ul><li>
Experience in high-growth tech companies, marketplaces, or live-event businesses</li><li>
International office or event security experience</li><li>
Hands-on experience with global travel security programs
</li></ul><h2 class="jobSectionHeader">Benefits
</h2><ul><li>Generous Holiday and Time off Policy</li><li>
Health Insurance options including Medical, Dental, Vision</li><li>
Work From Home Support<ul><li>
Home office setup allowance</li><li>
Monthly allowance for cell phone and internet</li></ul></li><li>
Care benefits<ul><li>
Monthly allowance for wellness</li><li>
Annual allowance towards Childcare</li><li>
Lifetime benefit for family planning, such as adoption or fertility expenses</li></ul></li><li>
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally</li><li>
Monthly allowance to dogfood the app<ul><li>
All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).</li></ul></li><li>
Parental Leave<ul><li>
16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.</li></ul></li></ul><h2 class="jobSectionHeader">
EOE</h2>
Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.
Compensation Range: $174K - $205K</div>

Corporate Security Operations Manager

BLEHEALTH, LLC

<div>BLEHEALTH is seeking qualified candidates who reside within the Metro Los Angeles area and are able to work exclusively within this service region. Candidates must live in or near ZIP codes 90001&ndash;90089 and demonstrate reliable access to the Metro LA community for field‑based duties, member visits, provider coordination, and in‑person engagements as required.
Job Description
The Lead Care Manager plays a vital role in supporting chronically ill and high‑risk members by coordinating care, reducing barriers, and improving health outcomes. This position works in continuous partnership with members, families/caregivers, providers, hospitals, and community resources to deliver high‑quality, person‑centered Enhanced Care Management (ECM) services.
Key Responsibilities
Care Coordination &amp; Member Support<ul><li>
Coordinate care across clinics, hospitals, specialists, and community agencies using strong care coordination, case management, and organizational skills to ensure a seamless experience and avoid duplication of services.</li><li>
Oversee the delivery of ECM services and ensure implementation and follow‑through of individualized care plans, applying project management and prioritization skills.</li><li>
Provide services where the member lives, seeks care, or feels most comfortable, demonstrating flexibility, cultural awareness, and strong interpersonal skills.</li><li>
Assess unmet medical, behavioral, and social needs and develop comprehensive care plans using critical thinking, problem‑solving, and clinical judgment.</li><li>
Support access to medical, behavioral health, and specialty care; arrange transportation and assist with appointment scheduling using effective communication and coordination abilities.</li><li>
Accompany members to office visits when appropriate, maintaining professional boundaries and member‑centered engagement.</li><li>
Monitor treatment adherence, including medication compliance, using attention to detail and follow‑through.</li><li>
Provide health promotion, self‑management coaching, and culturally/linguistically appropriate education using motivational interviewing and trauma‑informed care techniques.</li><li>
Promote timely access to care, preventive services, and reduced emergency room utilization and hospital readmissions through proactive planning and quality‑improvement practices.</li></ul>
Member Engagement &amp; Health Promotion<ul><li>
Use motivational interviewing, trauma‑informed care, and harm‑reduction approaches to build trust and support behavior change.</li><li>
Increase member capacity for self‑management and shared decision‑making through clear communication and coaching skills.</li><li>
Connect members to relevant community resources to improve health, stability, and overall well‑being using resource navigation and problem‑solving abilities.</li><li>
Apply crisis navigation skills when members present with urgent or complex needs.</li></ul>
Collaboration &amp; Communication<ul><li>
Serve as the primary point of contact, advocate, and informational resource for members, caregivers, providers, payers, and community partners using strong interpersonal and relationship‑building skills.</li><li>
Maintain strong relationships with primary care and specialty providers, ensuring timely communication and coordination during transitions of care through professional collaboration and follow‑up.</li><li>
Work closely with hospital staff on discharge planning and follow‑up using effective teamwork and care‑transition management.</li><li>
Facilitate and attend meetings between members, caregivers, providers, and community partners as needed, demonstrating clear communication and facilitation skills.</li><li>
Communicate with members through face‑to‑face visits, secure email, phone calls, text messages, and other approved methods using professional communication and documentation skills.</li><li>
Work independently and collaboratively with diverse teams, applying team‑building, adaptability, and strong organizational skills.</li></ul>
Program Support &amp; Compliance<ul><li>
Identify high‑risk members and ensure they are added to the registry or flagged in the EHR, demonstrating strong data accuracy and attention to detail.</li><li>
Monitor care plan adherence, evaluate effectiveness, and adjust plans as needed using quality‑improvement principles and analytical skills.</li><li>
Maintain accurate, timely documentation and meet productivity expectations, including a minimum of 30 schedules per day, supported by effective time‑management and prioritization abilities.</li><li>
Attend all required ECM trainings, webinars, and meetings, applying continuous learning and change‑management skills to daily practice.</li><li>
Provide feedback to support ongoing improvement of the ECM program using critical thinking and process‑improvement tools.</li><li>
Ensure all services are delivered in accordance with Medi‑Cal Managed Care Plan (MCP) guidelines, demonstrating regulatory awareness and compliance discipline.</li><li>
Use Microsoft Office (Word, Excel, PowerPoint) and other systems effectively to support documentation, reporting, and communication.</li><li>
Handle all Protected Health Information (PHI) in full compliance with HIPAA; public or shared spaces may not be used for work at any time.</li><li>
Follow BLE Health&rsquo;s password and data‑security protocols, including secure storage, device protection, and regular password updates.</li><li>
Limit personal tasks and errands to designated break and lunch periods to maintain productivity and workflow integrity.</li></ul>
Qualifications
Required<ul><li>
Valid California driver&rsquo;s license, active auto insurance, and a clean driving record</li><li>
Reliable personal vehicle and ability to drive within a 20‑mile radius of your local service area as needed.</li><li>
Be able to visit hospitals, member homes, and community locations as needed to support field‑based Enhanced Care Management services.</li><li>
Negative TB test and current CPR certification prior to hire.</li><li>
Successful completion of a Live Scan fingerprint/background check.</li><li>
Ability to consistently meet daily productivity expectations.</li></ul> 
Preferred<ul><li>
Associate or bachelor&rsquo;s degree in health science, social services, or a related field.</li><li>
Experience as a Social Worker, LVN, or in case management.</li><li>
Familiarity with CalAIM, Enhanced Care Management (ECM), or Medi‑Cal managed care programs.</li></ul>
 Benefits
Immediate Benefits<ul><li>
Mileage reimbursement provided per applicable state and federal guidelines.</li></ul>
Benefits After 90‑Day Probationary Period<ul><li>
Free life insurance.</li><li>
401(k) eligibility after 1,000 hours of service.</li></ul></div>

LEAD CARE MANAGER (Metro LA Coverage)

Didi Hirsch Mental Health Services

<div><div>Crisis Line Training Specialist (Olympic Suicide Prevention Center)

This is a fully remote position. The pay range for this position is between $26.37-$30.33 hourly.

This role requires a three-week 40-hour per week training at the start of employment.
The standard shift is Monday-Friday from 9:00a-5:30p PST (with flexibility as needed).

Our work schedules are subject to change as necessary to meet the Agency&rsquo;s and it's client's needs. Reasonable notice is provided to facilitate personal planning.

Ask us about loan repayment programs you may qualify for by working at Didi Hirsch.

About Didi Hirsch

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation&rsquo;s first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch&rsquo;s work possible.

Summary
</div>
As a Crisis Line Training Specialist, you will support the implementation of training and onboarding for new crisis line staff and volunteers. You will help facilitate instructional activities, role plays, mentorship sessions, and onboarding logistics. You will support the crisis line foundational training, specialized program training, and continuing education.

Primary Duties
<ul>
<li>Lead components of volunteer recruitment and onboarding, including reviewing and evaluating applications and on-demand video interviews, scheduling and facilitating group interviews, and tracking onboarding progress.</li>
<li>Reach out to interested potential volunteers from outreach events, emails, and online sources, providing clear information about the training program, expectations, and onboarding process.</li>
<li>Maintain and update training materials, such as syllabi, assignment calendars, handouts, and virtual classroom content, ensuring accuracy and alignment with current practices.</li>
<li>Maintain cross-training across key crisis line services&mdash;including call, chat/text, follow-up, and shift supervision&mdash;to provide knowledgeable support across all phases of training.</li>
<li>Contribute to the facilitation of foundational, specialized, and continuing education trainings for new and existing crisis counselors across multiple program tracks.</li>
<li>Assist the Training Coordinators in creating training lectures, activities, and materials using best practices.</li>
<li>Contribute to the revision and adaptation of training content based on changes in program protocols, feedback from Quality Improvement, curriculum design considerations, and evolving learner needs.</li>
<li>Facilitate training activities including lectures, large and small group role plays, and experiential learning exercises.</li>
<li>Mentor trainees by conducting one-on-one and small group practice sessions and offering constructive feedback.</li>
<li>Distribute the appropriate make-up materials, coordinating make-up sessions and additional support for trainees as appropriate.</li>
<li>Monitor training participation and assignment completion, following up with trainees when tasks are incomplete or overdue.</li>
<li>Track attendance and performance data during training, share observations with the Training Coordinators, and collaborate on strategies to support trainees who may need additional guidance.</li>
<li>Recruit and coordinate role players and mentors for each training cohort.</li>
<li>Participate in the evaluation of new trainees by assessing skill development and readiness to begin on the lines. Collaborate with the training team and relevant stakeholders to determine if additional support is needed and help develop appropriate next steps.</li>
<li>Coordinate with Volunteer Coordinators and Program Coordinators to ensure smooth transitions into delivery of services on the crisis line.</li>
<li>Offer targeted support through live coaching or observation during shifts, which may occasionally require flexible scheduling outside of standard training hours.</li>
<li>Assist with the creation, delivery, and tracking of continuing education, refresher trainings, and targeted skill-building sessions.</li>
<li>Support returning volunteers or staff by conducting refresher role plays and providing structured opportunities to practice required skills after breaks in service.</li>
<li>Serve on the crisis lines regularly (calls, chats, or texts) to maintain connection to the work, reinforce training alignment with real-time needs, and model best practices for trainees.</li>
<li>Collaborate with team members to ensure a smooth and consistent experience across training programs.</li>
<li>Assist the Training Coordinators in staying abreast of updated data and trends in the field of suicide prevention.</li>
</ul>
Position Requirements
<ul>
<li>High School diploma or equivalent.</li>
<li>Minimum one year of experience working in a mental health related position or in a training/educational setting.</li>
<li>Experience working on a crisis line (call, chat/text) is preferred.</li>
<li>Working knowledge of mental health services and suicide prevention services.</li>
<li>Working knowledge of Agency policies and procedures, HIPAA, DMH, Department of Social Services, and other state, federal regulations related to outpatient and crisis line services.</li>
<li>Advanced skills to present ideas, information, and viewpoints clearly, both verbally and in writing.</li>
<li>Superior organizational skills to manage multiple projects simultaneously.</li>
<li>Effective collaboration and relationship building skills.</li>
<li>Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Google Workspace (Docs, Sheets, Slides) is required, with the ability to create, edit, and collaborate on documents efficiently.</li>
<li>Ability to use analysis, experience, and judgment to make effective decisions.</li></ul> 

<div>
<div><div>Our Vision

A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being.

Our Mission

Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access.

CORE VALUES

Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care.

Diversity &amp; Inclusion: We value diversity of background, experience, and ideas. We celebrate differences and prioritize creating a sense of belonging.
Equity: We are dedicated to promoting health equity in our communities, and we work to dismantle disparities and discrimination within both systems of care and society.

Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients.
Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care with the goal of access to high quality, integrated healthcare for all.

Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support.
</div>
<div>#LI-Remote #LI-KS1</div></div></div></div>

Crisis Line Training Specialist

Heluna Health

<div>Los Angeles Community Health Project (CHPLA) is a program of Heluna Health. CHPLA&rsquo;s mission is to improve the health and wellbeing of people affected by substance use in Los Angeles, to increase access to health care, empower people to protect themselves, and educate each other to reduce harm in our communities. CHPLA combines direct services, advocacy, outreach, education, and research collaborations to fulfill this mission. Los Angeles Community Health Project was founded in 1992.

Law Enforcement Assisted Diversion (LEAD) is a community-based diversion approach with the goals of improving public safety, and reducing unnecessary justice system involvement of people who participate in the program. In a LEAD program, law enforcement officers exercise discretionary authority at point of contact to divert individuals to a community-based, harm-reduction intervention for law violations driven by unmet behavioral health needs. In lieu of the traditional criminal justice system cycle - booking, detention, prosecution, conviction, incarceration - individuals are instead referred into a trauma-informed, harm reduction intensive case-management program where the individual receives a wide range of support services. Prosecutors and law enforcement work closely with case managers to ensure that all contacts with LEAD participants going forward, including new criminal prosecutions for other offenses, are coordinated with the service plan for the participant to maximize the opportunity to achieve behavioral change. There are certain core principles to LEAD that are essential to achieve transformative outcomes. These include LEAD&rsquo;s harm reduction/Housing First framework, which requires a focus on individual and community wellness, rather than an exclusive focus on sobriety; and police officers and sergeants involvement as meaningful and positive meaningful partners in program design and operations.

The Motel Coordinator reports to the LEAD Program Manager.

This is a part time (20 hours per week) benefitted position. Employment is provided by Heluna Health.

This role is grant funded through June 2025. Its continuance is based upon available funding.

 The pay rate for this position is $29.25 per hour 


ESSENTIAL FUNCTIONS
<ul>
<li>Communicates and coordinates with participants, case managers, motel staff and other stakeholders as needed to facilitate the timely placement of participants in temporary housing.</li>
<li>Collects invoices, receipts and/or other required documentation from motel staff or LEAD Case Managers, and works collaboratively with Heluna Health&rsquo;s Accounting team to ensure timely processing of payments.</li>
<li>Collects Sign In/Out logs within 72 hours of participant checkout.</li>
<li>Work with the CHLPLA LEAD team on timely coordination and collection of documentation and invoices.</li>
<li>Maintain consistent communication with motel staff and LEAD Case Managers</li>
<li>May be required to support LEAD Case Managers in the field.</li>
<li>Responsible for data entry, data maintenance and compiling data for monthly reports required by funders.</li>
<li>Become aware of all harm reduction supplies and services offered to the community through the SEP Program and be able to clearly communicate related information to stakeholders, funders, community members, peers and staff.</li>
<li>Report essential programmatic information and developments to in a clear, organized and time effective manner.</li>
</ul>
NON-ESSENTIAL FUNCTIONS
<ul>
<li>Other duties as assigned by the LEAD Program Manager &amp; Executive Director</li>
</ul>
JOB QUALIFICATIONS

Education/Experience
<ul>
<li>High School Diploma or equivalent preferred.</li>
<li>Two (2) years of administrative experience, including standard office procedures</li>
<li>Experience or field work serving people who use drugs, people at-risk for overdose, and/or other vulnerable populations</li>
</ul>
Certificates/Licenses/Clearances
<ul>
<li>A valid California driver&rsquo;s license, proof of vehicle insurance, and reliable transportation or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions</li>
<li>Successful clearance of the background check
</li></ul>Other Skills, Knowledge, and Abilities
<ul>
<li>Bilingual English/Spanish preferred</li>
<li>Strong ability to maintain confidential information</li>
<li>Advanced understanding of MS Office/Windows 10 applications (Word, Excel, Outlook)</li>
<li>Excellent writing, spelling, grammar, and proofreading skills in English</li>
<li>Exceptional organizational skills with strong attention to detail</li>
<li>Ability to prioritize multiple pressing tasks simultaneously</li>
<li>Ability to maintain courteous and customer service-oriented correspondence with internal staff and external community partners or members</li>
<li>Ability to work effectively with teams, share information and work collaboratively to solve problems and make decisions</li>
<li>Understanding of harm reduction approach, practice, and philosophies</li>
<li>Demonstrate sensitivity addressing the needs of underserved community members from diverse communities</li>
<li>Ability to work independently and in a team, effectively and harmoniously</li>
<li>Demonstrate commitment to overall mission of CHPLA and LEAD program goals</li>
<li>Comfortable providing quality and compassionate care for the populations served by the program (i.e. people who use drugs, people who inject drugs, people who engage in sex work, people without stable housing, low or no-income, LGBTQ+)</li>
<li>Ability to be flexible and adaptable in a fast-paced environment</li>
</ul>
PHYSICAL DEMANDS

Stand Frequently

Walk Frequently

Sit Frequently

Handling / Fingering Frequently

Reach Outward Frequently

Reach Above Shoulder. Frequently

Climb, Crawl, Kneel, Bend Occasionally

Lift / Carry Occasionally - Up to 25 lbs

Push/Pull Occasionally - Up to 25 lbs

See Constantly

Taste/ Smell Not Applicable 


Not Applicable Not required for essential functions

Occasionally (0 - 2 hrs/day)

Frequently (2 - 5 hrs/day)

Constantly (5+ hrs/day)

WORK ENVIRONMENT

Most time spent in general office setting, indoors and temperature controlled. Field work takes place in communities across LA County in a range of settings, including homeless encampments, under freeways overpasses, riverbanks, parks and on partnered providers premises. Field work is limited for this position.

APPLICATION PROCEDURES

Interested candidates must submit a resume for consideration.
Candidates with lived experience are encouraged to apply.

EEOC STATEMENT

It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.</div>

LEAD Motel Coordinator (CHPLA)

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