sales manager

finance manager

retail manager

store manager

analytics manager

crm manager

MAD Parfumeur

<div>
 
 
 About Us
 
 
 
 Mad Parfumeur is one of the leading players in the Turkish perfume and cosmetics industry. We are currently seeking an experienced
 
 Customer Experience (CRM) Manager
 
 to join our dynamic team in Istanbul. This position will oversee the full spectrum of customer experience management, covering both physical stores and digital sales channels (D2C). Under the umbrella of Customer Experience (CRM), this role will lead three core areas&mdash;Customer Service &amp; Notification Management (CMS), Loyalty &amp; Communication Programs, and Data Analytics &amp; Insights&mdash;to enhance customer engagement, loyalty, and satisfaction through data-driven strategies and seamless omnichannel operations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Service &amp; Notification Management (CMS)
 
 
 
 &bull; Lead the establishment, development, and operation of the customer feedback and notification management system
 
 
 &bull; Monitor and report customer satisfaction through CMS tools and dashboards
 
 
 &bull; Design, conduct, and analyze NPS and customer satisfaction surveys
 
 
 &bull; Manage customer feedback from all touchpoints, ensuring timely resolution and reporting of recurring issues
 
 
 &bull; Collaborate with internal teams to turn feedback into actionable service improvement initiatives
 
 
 
 
 
 
 Loyalty &amp; Communication Programs (CRM)
 
 
 
 &bull; Develop and manage the company&rsquo;s customer loyalty platform and engagement strategies
 
 
 &bull; Create dynamic customer segmentation models and track behavioural insights
 
 
 &bull; Design and execute micro-targeted campaigns to increase customer retention, frequency, and basket size
 
 
 &bull; Manage content creation and distribution across channels (email, SMS, push notifications, etc.)
 
 
 &bull; Work closely with Sales, Marketing, and E-Commerce teams to continuously improve the customer journey
 
 
 
 
 
 
 Data Analytics &amp; Insights (CDP / Analytics)
 
 
 
 &bull; Lead the setup, enhancement, and management of the Customer Data Platform (CDP)
 
 
 &bull; Ensure accuracy, security, and usability of customer data for strategic decision-making
 
 
 &bull; Analyze customer behaviours, identify growth opportunities, and provide actionable insights
 
 
 &bull; Create regular analytical reports and dashboards to track key CRM and experience metrics
 
 
 &bull; Partner with cross-functional teams to develop predictive models and customer-centric business cases
 
 
 
 
 
 
 Qualifications
 
 
 
 &bull; Bachelor&rsquo;s degree in business administration, Marketing, Statistics, Industrial Engineering, or a related field
 
 
 &bull; Minimum 5 years of experience in customer loyalty, CRM, or customer experience management, preferably in the retail industry
 
 
 &bull; Minimum 3 years of experience in customer feedback or notification systems (in-house or outsourced)
 
 
 &bull; Strong command of data analysis, segmentation, and reporting
 
 
 &bull; Hands-on experience with CDP/CRM and campaign management tools (preferably MS Dynamics, Nebim V3, SAP ERP)
 
 
 &bull; Experience in e-commerce or retail operations preferred
 
 
 &bull; Strategic mindset with strong planning, communication, and leadership skills
 
 
 &bull; Fluent in English
 
 
 
 
 
 
 Why Join Us?
 
 
 
 At Mad Parfumeur, you will play a leading role in shaping the brand&rsquo;s customer experience strategy by combining technology, insight, and creativity. You will lead cross-functional initiatives that bridge data analytics, personalized communication, and service excellence&mdash;ensuring that every interaction strengthens our connection with customers and drives sustainable growth.
 
</div>

Customer Experience (CRM) Manager

Hipodrom.com

<div>
 
 Hipodrom.com, with the agreement made by Hipodrom &Scedil;ans Oyunlar&inodot; Anonim &Scedil;irketi with the Turkish Jockey Club Association (TJK); has become the official virtual dealer for betting games on mutual and fixed odds races.
 
 
 Both the website and mobile applications of Hipodrom.com allow betting on all races.
 
 
 
 
 
 We&rsquo;re looking for a
 
 CRM &amp; Growth Manager
 
 who will own the entire customer lifecycle &mdash; from acquisition to retention &mdash; and design data-driven strategies that drive engagement, loyalty, and sustainable growth.
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Business, or a related field from a reputable university.
 </li>
 <li>
 5+ years of proven experience in CRM, Growth, or Data Analytics &mdash; ideally in Betting, E-commerce, Fintech, iGaming, or Gaming industries,
 </li>
 <li>
 Strong leadership and people management background,
 </li>
 <li>
 Deeply analytical mindset and strategic problem-solving skills,
 </li>
 <li>
 Comfortable thriving in fast-paced, high-growth environments,
 </li>
 <li>
 Proficient in MS Office; knowledge of SQL is a strong plus,
 </li>
 <li>
 Open-minded, data-driven, and growth-obsessed &mdash; you see the story behind the numbers.
 </li>
 </ul>
 
 
 
 
 
 Job Description:
 
 
 
 
 
 <ul>
 <li>
 Lead cross-functional teams including CRM, Data Analytics, and Call Center operations,
 </li>
 <li>
 Manage data and analytics teams to build a robust infrastructure for dashboards, reporting, and actionable insights,
 </li>
 <li>
 Drive strategic decision-making by applying advanced analytics and statistical methods to large datasets,
 </li>
 <li>
 Develop and manage segmentation strategies (behavioral, monetary, etc.) to create targeted communications and relevant offers,
 </li>
 <li>
 Plan and optimize all lifecycle campaigns including cross-sell, up-sell, retention, pre-churn, and churn strategies,
 </li>
 <li>
 Oversee all internal communication channels (SMS, push notifications, in-app messages, pop-ups, etc.) to engage and activate existing users,
 </li>
 <li>
 Collaborate with Product, Marketing, and Tech Teams to enhance user engagement and conversion metrics.
 </li>
 </ul>
 
 
 
 
 
 What We Offer:
 
 
 <ul>
 <li>
 Competitive salary and benefits package.
 </li>
 <li>
 Hybrid working model.
 </li>
 <li>
 Opportunity to work with a passionate and talented team in a unique industry.
 </li>
 <li>
 Career growth opportunities within a fast-growing company.
 </li>
 </ul>
 
 
 
 
 Customer Focus Result Oriented Communication and Collaboration Success Together and Teamwork Wellbeing &amp; Innovation &amp; Change Strategic Thinking Developing and Inspiring
 
 
 
 
 
 
 Linkedin &uuml;zerinden elektronik olarak iletece&gbreve;iniz ki&scedil;isel bilgileriniz, Hipodrom.com b&uuml;nyesinde olu&scedil;acak mevcut ve gelecek i&scedil;e al&inodot;m ihtiya&ccedil;lar&inodot; do&gbreve;rultusunda istihdam olanaklar&inodot;n&inodot;n de&gbreve;erlendirilmesi amac&inodot;yla 7 Nisan 2016 tarihli Resmi Gazete&rsquo;de yay&inodot;mlanan 6698 say&inodot;l&inodot; Ki&scedil;isel Verilerin Korunmas&inodot; Kanunu kapsam&inodot;nda veri sorumlusu olarak taraf&inodot;m&inodot;zca i&scedil;lenecek ve veri taban&inodot;m&inodot;zda gizlilik i&ccedil;erisinde saklanacakt&inodot;r. Detayl&inodot; bilgiye internet sitemizde
 
 (https://www.hipodrom.com/aday-aydinlatma-metni)
 
 Ayd&inodot;nlatma Metni i&ccedil;erisindeki &ldquo;&Ccedil;al&inodot;&scedil;an Adaylar&inodot;&rdquo; alt ba&scedil;l&inodot;&gbreve;&inodot;ndan ula&scedil;abilirsiniz.
 
 
</div>

CRM & Growth Manager

Koton

<div>
 
 1988 y&inodot;l&inodot;nda &Idot;stanbul Kuzguncuk&rsquo;ta k&uuml;&ccedil;&uuml;k bir ma&gbreve;aza ile ba&scedil;lad&inodot;&gbreve;&inodot;m&inodot;z yolculu&gbreve;umuzu, bug&uuml;n 7.900&rsquo;den fazla &ccedil;al&inodot;&scedil;an&inodot;m&inodot;z, 7
 
 2 &uuml;lkede 450&rsquo;nin &uuml;zerinde ma&gbreve;azam&inodot;z ve online sat&inodot;&scedil; kanallar&inodot;yla
 
 k&uuml;resel bir moda markas&inodot; olarak s&uuml;rd&uuml;r&uuml;yoruz. &ldquo;
 
 H&inodot;zl&inodot; ve &ccedil;evik i&scedil; modelimizden beslenen g&uuml;&ccedil;l&uuml; markam&inodot;zla, 2030 y&inodot;l&inodot;nda &uuml;r&uuml;nlerimizi d&uuml;nya &uuml;zerinde 1 milyar m&uuml;&scedil;teriye ula&scedil;t&inodot;rmak
 
 &rdquo; vizyonuyla &ccedil;al&inodot;&scedil;&inodot;yor, "
 
 D&uuml;nya i&ccedil;in trendi ula&scedil;&inodot;labilir k&inodot;lmak
 
 " misyonumuzla hareket ederek, "
 
 Trend in Time
 
 " mottomuzla trendleri tam zaman&inodot;nda m&uuml;&scedil;terilerimize ula&scedil;t&inodot;rmay&inodot; hedefliyoruz.
 
 
 
 
 
 Koton&rsquo;da ba&scedil;ar&inodot;y&inodot; de&gbreve;erlerimizle in&scedil;a ediyoruz; &ccedil;&uuml;nk&uuml; biz, "
 
 De&gbreve;erlerimizle Ba&scedil;armak Kuma&scedil;&inodot;m&inodot;zda Var!
 
 " diyoruz:
 
 
 
 
 
 ✔
 
 H&inodot;zl&inodot; ve Verimliyiz
 
 
 
 ✔
 
 M&uuml;&scedil;teri Odakl&inodot;y&inodot;z
 
 
 
 ✔
 
 Tutkuluyuz
 
 
 
 ✔
 
 Kalite Odakl&inodot;y&inodot;z
 
 
 
 ✔
 
 Tek Tak&inodot;m&inodot;z
 
 
 
 ✔
 
 Sayg&inodot;l&inodot;y&inodot;z
 
 
 
 
 
 
 E&gbreve;er sen de bu de&gbreve;erleri ta&scedil;&inodot;d&inodot;&gbreve;&inodot;n&inodot; d&uuml;&scedil;&uuml;n&uuml;yor ve KOTON&rsquo;un dinamik, kendini geli&scedil;tirebilece&gbreve;in ve yenilik&ccedil;i ortam&inodot;n&inodot;n bir par&ccedil;as&inodot; olmak istiyorsan, M&uuml;&scedil;teri Deneyimi ve Sat&inodot;&scedil; Operasyonel M&uuml;kemmeliyet ekibimize kat&inodot;lmak &uuml;zere
 
 Global Analitik CRM Y&ouml;neticisi
 
 pozisyonuna
 
 ba&scedil;vurunu bekliyoruz!
 
 
 
 
 
 
 
 GENEL N&Idot;TEL&Idot;KLER:
 
 
 <ul>
 <li>
 &Uuml;niversitelerin &Idot;statistik, Ekonometri, Matematik veya Bilgisayar, End&uuml;stri, &Idot;&scedil;letme M&uuml;hendisli&gbreve;i vb. b&ouml;l&uuml;mlerinden mezun,
 </li>
 <li>
 CRM, M&uuml;&scedil;teri Analizi, Analitik Modellemeler, Kampanya, Sadakat Programlar&inodot; ve CRM Proje Y&ouml;netimi alanlar&inodot;nda
 
 
 minimum 2 y&inodot;l y&ouml;neticilik olmak &uuml;zere minimum 5 y&inodot;l deneyim
 
 
 sahibi,
 </li>
 <li>
 Omni-channel CRM y&ouml;netiminde tecr&uuml;beli; tercihen MS Dynamics CRM uygulamalar&inodot;na h&acirc;kim,
 </li>
 <li>
 Verileri ve m&uuml;&scedil;teri &ouml;ng&ouml;r&uuml;lerini ba&scedil;ar&inodot;l&inodot; pazarlama stratejileri i&ccedil;in sentezleme ve yorumlama becerisi geli&scedil;mi&scedil;,
 </li>
 <li>
 M&uuml;&scedil;teri segmentasyonu, m&uuml;&scedil;teri hayat boyu de&gbreve;er y&ouml;netimi, m&uuml;&scedil;teri elde tutma, m&uuml;&scedil;teri kayb&inodot; engelleme vb analitik modeller konusunda deneyimli,
 </li>
 <li>
 B&uuml;y&uuml;k veri setlerini ve bir&ccedil;ok de&gbreve;i&scedil;keni i&ccedil;eren karma&scedil;&inodot;k analizlerin detaylar&inodot;n&inodot; anlama, inceleme ve yorumlama becerisi geli&scedil;mi&scedil;,
 </li>
 <li>
 SQL, Excel gibi veri i&scedil;leme ara&ccedil;lar&inodot;na hakim,
 </li>
 <li>
 Proaktif bir tutum, analiz ve problem &ccedil;&ouml;zme yetene&gbreve;i ile etkili planlama ve organizasyon becerisine sahip,
 </li>
 <li>
 G&uuml;&ccedil;l&uuml; ileti&scedil;im, liderlik ve ko&ccedil;luk yetkinliklerine sahip, ekip y&ouml;netimi konusunda tecr&uuml;beli,
 </li>
 <li>
 S&ouml;zl&uuml; ve yaz&inodot;l&inodot; olarak iyi derecede &Idot;ngilizce bilen,
 </li>
 <li>
 Tercihen perakende giyim konusunda bilgi sahibi.
 </li>
 </ul>
 
 
 
 
 
 G&Ouml;REV TANIMI:
 
 
 <ul>
 <li>
 &Scedil;irket hedeflerine ve m&uuml;&scedil;teri stratejisine paralel olarak Analitik CRM ihtiya&ccedil;lar&inodot;n&inodot; belirlemek; buna g&ouml;re devam eden Analitik CRM ve M&uuml;&scedil;teri Odakl&inodot; B&uuml;y&uuml;me projelerini y&ouml;netmek ve yeni projeler geli&scedil;tirmek,
 </li>
 <li>
 M&uuml;&scedil;teri taban&inodot;ndaki b&uuml;y&uuml;me f&inodot;rsatlar&inodot;n&inodot; analitik y&ouml;ntemlerle belirlemek; farkl&inodot; segmentlere y&ouml;nelik m&uuml;&scedil;teri art&inodot;&scedil;&inodot;, al&inodot;&scedil;veri&scedil; s&inodot;kl&inodot;&gbreve;&inodot;, sepet tutar&inodot;, gelir, verimlilik art&inodot;&scedil;&inodot; vb hedeflere uygun olarak aksiyonlar almak,
 </li>
 <li>
 Yeni m&uuml;&scedil;teri kazan&inodot;m&inodot;, m&uuml;&scedil;teriyi elde tutma, m&uuml;&scedil;teri ya&scedil;am boyu de&gbreve;erini art&inodot;rma, aktiflik ve benzeri m&uuml;&scedil;teri bazl&inodot; hedeflere y&ouml;nelik stratejiler geli&scedil;tirmek, kampanyalar olu&scedil;turmak ve pazarlama kanallar&inodot;n&inodot; hedefler do&gbreve;rultusunda optimize etmek,
 </li>
 <li>
 M&uuml;&scedil;teri al&inodot;&scedil;kanl&inodot;klar&inodot;, e&gbreve;ilim ve davran&inodot;&scedil;lar&inodot;na y&ouml;nelik analizler ger&ccedil;ekle&scedil;tirmek, sonu&ccedil;lar&inodot; yorumlayarak ma&gbreve;aza, web ve mobil platformlar&inodot; ile ilgili CRM aksiyon &ouml;nerileri geli&scedil;tirmek,
 </li>
 <li>
 &Scedil;irket stratejisi ve pazar b&uuml;y&uuml;mesi KPI'lar&inodot; do&gbreve;rultusunda farkl&inodot; m&uuml;&scedil;teri segmentasyon modelleri geli&scedil;tirmek ve m&uuml;&scedil;teri segmentleri i&ccedil;in &ouml;zelle&scedil;tirilmi&scedil; yolculuklar ve kampanyalar olu&scedil;turmak,
 </li>
 <li>
 Global m&uuml;&scedil;teri verilerini analiz etmek, segmentasyon yapmak,
 </li>
 <li>
 Kampanyalar i&ccedil;in A / B testleri planlamak, y&uuml;r&uuml;tmek ve sonu&ccedil;lar&inodot;n&inodot; analiz etmek,
 </li>
 <li>
 CRM aksiyonlar&inodot;na y&ouml;nelik &ouml;n fizibilite &ccedil;al&inodot;&scedil;malar&inodot; ve ger&ccedil;ekle&scedil;en aksiyonlar&inodot;n geri d&ouml;n&uuml;&scedil; hesaplamalar&inodot;n&inodot; ve raporlamalar&inodot;n&inodot; yapmak,
 </li>
 <li>
 Veri Bilimi ekibi ile birlikte &ccedil;al&inodot;&scedil;arak istatistiksel modeller geli&scedil;tirmek ve ileri analitik teknikleri aksiyonlara d&ouml;n&uuml;&scedil;t&uuml;rmek,
 </li>
 <li>
 &Idot;&scedil; birimlerine analitik destek sunmak ve aksiyon planlar&inodot; geli&scedil;tirmek,
 </li>
 <li>
 Yap&inodot;lacak m&uuml;&scedil;teri ileti&scedil;imlerini veri &ccedil;al&inodot;&scedil;malar&inodot;na g&ouml;re planlamak, stratejilerini belirlemek. &Idot;lgili ekiplerle koordineli &ccedil;al&inodot;&scedil;arak ileti&scedil;imlerde en y&uuml;ksek performansa ula&scedil;mas&inodot;n&inodot; sa&gbreve;lamak,
 </li>
 <li>
 CRM Yetkinliklerinin artt&inodot;r&inodot;lmas&inodot; i&ccedil;in gerekli teknik iyile&scedil;tirme ve yenilikleri takip etmek, de&gbreve;erlendirmek, gerekti&gbreve;inde projelendirmek,
 </li>
 <li>
 Rekabeti ve b&uuml;y&uuml;me stratejilerini takip etmek ve rekabet&ccedil;i avantaj sa&gbreve;layacak aksiyonlar&inodot; planlamak.
 </li>
 </ul>
 
 
</div>

Global Analitik CRM Yönetici

MINDPICKED

<div>
 
 MINDPICKED is a new generation recruitment firm providing companies solutions in their search for talent, and talents opportunities who wants to reach their potential.
 
 
 We specialize in middle and senior management recruitment in various sectors and countless job functions.
 
 
 We are looking for a
 
 Head of CRM
 
 for our client operating in the travel arrangements industry.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Creating, implementing, and continuously improving CRM strategy,
 </li>
 <li>
 Designing customer segmentation, lifecycle management, and loyalty strategies,
 </li>
 <li>
 Developing brand partnerships (banks, financial institutions, brands, partner companies) and managing integrated CRM campaigns,
 </li>
 <li>
 End-to-end planning of campaign management processes (ideation, setup, testing, measurement),
 </li>
 <li>
 Conducting A/B tests, analyzing customer behavior, and driving performance optimization,
 </li>
 <li>
 Developing Marketing Automation channels (email, SMS, push) and managing automation flows,
 </li>
 <li>
 Coordinating with IT to enhance CRM infrastructure and optimize processes,
 </li>
 <li>
 Leading, developing, and managing the goals of the CRM team.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Minimum
 
 7 years of experience in CRM
 
 and
 
 3 years in team management,
 
 </li>
 <li>
 Experience in tourism, e-commerce, retail, or service industries,
 </li>
 <li>
 Strong knowledge and hands-on experience with
 
 Microsoft Dynamics CRM / Dynamics 365,
 
 </li>
 <li>
 Experience in campaign management and developing brand partnerships,
 </li>
 <li>
 Data-driven mindset with strong analytical skills,
 </li>
 <li>
 Expertise in Marketing Automation, segmentation, and customer journey design,
 </li>
 <li>
 Experience with CRM platforms ,
 </li>
 <li>
 Strong communication, strategic thinking, and leadership skills,
 </li>
 <li>
 Good command of English (preferred).
 </li>
 </ul>
 
 
</div>

Head of CRM

Mercedes-Benz Otomotiv

<div>
 
 
 Job Description
 
 
 <ul>
 <li>
 Develop and manage CRM communication campaigns across sales, after-sales, used car, and finance operations
 </li>
 <li>
 Coordinate and enhance communications with both potential and existing customers, while analyzing and reporting sales performance resulting from these interactions
 </li>
 <li>
 Strengthen customer relationships to increase brand awareness and loyalty through consistent and effective communication strategies
 </li>
 <li>
 Utilize and improve CRM systems, including customer databases, call center platforms, lead management, and tracking systems, ensuring data accuracy and system efficiency
 </li>
 <li>
 Plan and execute CRM activities, campaigns, and customer management processes within the defined CRM budget
 </li>
 <li>
 Identify and segment target audiences for campaigns to maximize effectiveness
 </li>
 <li>
 Oversee and monitor data privacy regulations (KVKK ) and lead management of agent bonus programs
 </li>
 <li>
 Ensure proper coordination in collecting, processing, and storing customer data in compliance with data privacy regulations (KVKK) and company policies
 </li>
 <li>
 Collaborate closely with product ownership teams at both MBO and HQ levels to track and adopt emerging digital tools
 </li>
 <li>
 Monitor end-to-end customer experience performance, taking corrective actions where necessary to ensure service excellence
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Business Informatics, Engineering, Marketing, Customer Relationship Management, or a related field
 </li>
 <li>
 Proven knowledge and hands-on experience with Salesforce Marketing Cloud and Google Analytics
 </li>
 <li>
 Preferably experienced in CRM systems, call center processes and marketing practices
 </li>
 <li>
 Excellent command of English, both written and spoken
 </li>
 </ul>
 
 
</div>

Van Customer Experience & Journey Coordinator

Watsons Turkey

<div>
 
 Watsons Turkey is a part of AS Watson Group, the world's largest international health and beauty retailer, operating over 17,000 stores under 12 retail brands across 31 markets with more than 130,000 employees. As of the 2024 fiscal year, AS Watson Group recorded a revenue of 24 billion USD and serves over 6 billion customers annually through its O+O (Offline plus Online) platforms, offering a technology-enabled retail experience. As the leading O+O health and beauty retailer in Asia, Watsons operates 8,000 stores and over 1,500 pharmacies across 16 markets in Asia, Europe, and the Middle East.
 
 
 
 
 
 Watsons Turkey is one of the leading beauty and personal care retailers in Turkey, with more than 450 stores in 66 cities and over 3,500 employees. It aims to make a positive difference in customers&rsquo; lives through its products and services.
 
 
 
 
 
 Watsons is Asia&rsquo;s No.1 Personal Care and Beauty Retailer.*Based on the results of the "Top 50 Customer Experience Brands" survey conducted by Campaign Asia with 9,000 participants across six Asian countries.
 
 
 
 
 
 
 * The data you share is protected and processed within the scope of the Personal Data Protection Law No. 6698 ("KVKK"). For detailed information, you can visit https://www.watsons.com.tr/calisan-adayi-aydinlatma-metni.
 
 
 
 
 * 6698 say&inodot;l&inodot; Ki&scedil;isel Verilerin Korunmas&inodot; Kanunu ("KVKK") kapsam&inodot;nda payla&scedil;m&inodot;&scedil; oldu&gbreve;unuz veriler korunmakta ve i&scedil;lenmektedir. Ayr&inodot;nt&inodot;l&inodot; bilgi i&ccedil;in https://www.watsons.com.tr/calisan-adayi-aydinlatma-metni adresini ziyaret edebilirsiniz.
 
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 University degree; MBA, Mathematics, Statistics, Industrial Engineering from reputable Universities is preferred,
 </li>
 <li>
 10 years of customer growth, CRM campaign strategy and data analytics experience,
 </li>
 <li>
 Experience in analyzing data and building insights &amp; stories from data,
 </li>
 <li>
 Understanding of business intelligence, data management technologies and predictive models,
 </li>
 <li>
 Strong SQL, Microsoft Excel and PowerPoint skills, experience on data visualization tools; Tableau, Power BI is a plus,
 </li>
 <li>
 Excellent command of written and spoken English,
 </li>
 <li>
 Team work orientation and skilled in working with cross-functions.
 </li>
 <li>
 Strong planning with strong communication and interpersonal skills
 </li>
 <li>
 A self-motivated, flexible, quick learning, high achieving, &ldquo;can do&rdquo; mentality; High drive and results oriented spirit.
 </li>
 </ul>
 
 
 
 
 
 Job Description:
 
 
 
 
 
 <ul>
 <li>
 Develop comprehensive CRM campaign strategies and improve annual CRM plan aligned with business objectives.
 </li>
 <li>
 Analyze big data and generate customer insights to drive business growth and customer engagement.
 </li>
 <li>
 Work closely with internal units to produce more efficient and effective strategic decisions by the help of customer analytics and growth.
 </li>
 <li>
 Understand customer profiles and consumption behaviors to increase customer loyalty.
 </li>
 <li>
 Follow up CRM KPIs and periodic reports; collaborate with internal units.
 </li>
 <li>
 Maintenance of CRM system and improve current processes of loyalty program for better customer experience,
 </li>
 <li>
 Build up 3rd party partnerships for cross-campaigns
 </li>
 <li>
 Direct reporting to Head of CRM.
 </li>
 </ul>
 
 
</div>

CRM Analytics and Campaign Manager

Gurmen Group

<div>
 
 G&uuml;rmen Group 1972 y&inodot;l&inodot;ndan bu yana, yenilik&ccedil;i ve s&uuml;rd&uuml;r&uuml;lebilir &ccedil;&ouml;z&uuml;mlerle sekt&ouml;re y&ouml;n vermeye devam ediyoruz.
 
 
 
 Markalar&inodot;m&inodot;z
 
 
 
 Ramsey, KIP, G&ouml;kkale, MASPO ve Gurmen Technology gibi g&uuml;&ccedil;l&uuml; markalar&inodot;m&inodot;zla sekt&ouml;rde fark yarat&inodot;yoruz.
 
 
 Neden Gurmen Group?
 
 <ul>
 <li>
 
 50 Y&inodot;ll&inodot;k Deneyim ve Ba&scedil;ar&inodot;:
 
 Londra'da temelleri at&inodot;lan markalar&inodot;m&inodot;z, T&uuml;rkiye&rsquo;de d&uuml;nya standartlar&inodot;nda &uuml;retimle bulu&scedil;uyor.
 </li>
 <li>
 
 S&uuml;rd&uuml;r&uuml;lebilirlikte &Ouml;nc&uuml;:
 
 RE-100 Yenilenebilir Enerji Organizasyonu&rsquo;na &uuml;ye olan ilk ve tek T&uuml;rk &scedil;irketiyiz.
 </li>
 <li>
 
 &Idot;novasyonun G&uuml;c&uuml;
 
 : En son teknolojileri kullanarak sekt&ouml;rde fark yaratan s&uuml;rd&uuml;r&uuml;lebilir &ccedil;&ouml;z&uuml;mler geli&scedil;tiriyoruz.
 </li>
 <li>
 
 Uluslararas&inodot; Ba&scedil;ar&inodot;:
 
 EFQM taraf&inodot;ndan &ldquo;4 Y&inodot;ld&inodot;zl&inodot; M&uuml;kemmellik&rdquo; &ouml;d&uuml;l&uuml;ne lay&inodot;k g&ouml;r&uuml;ld&uuml;k.
 </li>
 </ul>
 
 
 Gelece&gbreve;e Birlikte Y&uuml;r&uuml;yoruz!
 
 
 
 Gurmen Group&rsquo;ta her g&uuml;n yeni bir f&inodot;rsat, her ad&inodot;m yeni bir ba&scedil;lang&inodot;&ccedil;t&inodot;r. T&uuml;rk tekstilini ve modas&inodot;n&inodot; d&uuml;nyaya tan&inodot;t&inodot;rken, birlikte b&uuml;y&uuml;yor ve geli&scedil;iyoruz. &Ccedil;e&scedil;itlili&gbreve;i ve f&inodot;rsat e&scedil;itli&gbreve;ini destekleyerek, daha kapsay&inodot;c&inodot; bir i&scedil; ortam&inodot; yarat&inodot;yoruz.
 
 
 S&inodot;ra d&inodot;&scedil;&inodot; bir deneyimin par&ccedil;as&inodot; olmaya haz&inodot;r&inodot;m diyorsan ba&scedil;vurunu bekliyoruz.
 
 
 
 
 
 
 GENEL N&Idot;TEL&Idot;KLER:
 
 
 
 
 
 <ul>
 <li>
 &Uuml;niversitelerin
 
 &Idot;&scedil;letme, &Idot;ktisat, End&uuml;stri M&uuml;hendisli&gbreve;i, Pazarlama, &Idot;statistik
 
 veya ilgili b&ouml;l&uuml;mlerinden mezun,
 </li>
 <li>
 
 M&uuml;&scedil;teri deneyimi, CRM veya kampanya y&ouml;netimi
 
 alanlar&inodot;nda
 
 en az 2 y&inodot;l deneyimli
 
 ,
 </li>
 <li>
 M&uuml;&scedil;teri odakl&inodot; d&uuml;&scedil;&uuml;nme bi&ccedil;imine sahip, memnuniyeti s&uuml;rd&uuml;r&uuml;lebilir bi&ccedil;imde art&inodot;rmay&inodot; hedefleyen,
 </li>
 <li>
 Analitik d&uuml;&scedil;&uuml;nen
 
 ,
 
 veriden i&ccedil;g&ouml;r&uuml; &ccedil;&inodot;karabilen, raporlama ve performans analizi konular&inodot;nda yetkin,
 </li>
 <li>
 
 Proje y&ouml;netimi
 
 ve
 
 &ccedil;ok payda&scedil;l&inodot; koordinasyon
 
 konular&inodot;nda deneyimli,
 </li>
 <li>
 
 Excel
 
 ve tercihen
 
 Power BI
 
 gibi veri analiz ara&ccedil;lar&inodot;n&inodot; etkin kullanabilen,
 </li>
 <li>
 Tercihen
 
 Microsoft Dynamics CRM
 
 veya benzeri sistemlerde deneyim sahibi,
 </li>
 <li>
 
 &Idot;yi derecede &Idot;ngilizce
 
 bilen,
 </li>
 <li>
 Tercihen
 
 Design Thinking
 
 ve
 
 temel SQL
 
 bilgisine sahip.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 &Idot;&Scedil; TANIMI:
 
 
 
 
 
 <ul>
 <li>
 M&uuml;&scedil;teri yolculu&gbreve;unu u&ccedil;tan uca analiz ederek deneyimi iyile&scedil;tirmeye y&ouml;nelik s&uuml;re&ccedil;lerin geli&scedil;tirilmesi,
 </li>
 <li>
 M&uuml;&scedil;teri segmentasyonu yaparak hedefli kampanyalar&inodot;n planlanmas&inodot; ve y&uuml;r&uuml;t&uuml;lmesi,
 </li>
 <li>
 Kampanya performanslar&inodot;n&inodot;n ve m&uuml;&scedil;teri deneyimi aksiyonlar&inodot;n&inodot;n d&uuml;zenli olarak analiz edilmesi ve raporlanmas&inodot;,
 </li>
 <li>
 NPS (Net Tavsiye Skoru) s&uuml;re&ccedil;lerinin tasarlanmas&inodot;, uygulanmas&inodot; ve sonu&ccedil;lar&inodot;n iyile&scedil;tirme f&inodot;rsatlar&inodot;na d&ouml;n&uuml;&scedil;t&uuml;r&uuml;lmesi,
 </li>
 <li>
 Kampanya b&uuml;t&ccedil;elerinin (indirim, puan, te&scedil;vik) etkin &scedil;ekilde y&ouml;netilmesi ve optimizasyonunun sa&gbreve;lanmas&inodot;,
 </li>
 <li>
 Yeni m&uuml;&scedil;teri de&gbreve;erini art&inodot;racak projelerin hayata ge&ccedil;irilmesi ve s&uuml;re&ccedil;lerin takibi,
 </li>
 <li>
 Saha analizleri ve m&uuml;&scedil;teri i&ccedil;g&ouml;r&uuml;leriyle deneyim stratejilerinin desteklenmesi.
 </li>
 </ul>
 
 
</div>

Müşteri Değeri ve Deneyimi Yönetimi Uzmanı

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