account manager

finance manager

analytics manager

area manager

business manager

crm manager

Eren Perakende

<div>
 
 For more than 35 years, Eren Retail has been bringing the world&rsquo;s leading brands to customers in Turkey. In 1990, the company entered into a partnership with Devanlay, beginning the licensed production and distribution of Lacoste. Since then, Eren Retail has served as the Turkish distributor for globally renowned brands such as Burberry, Gant, Nautica and Converse.
 
 
 
 
 
 In 2008, it launched Occasion stores, followed by the creation of the SuperStep store concept in 2012. Strengthening its online presence in 2020 through a multi-channel strategy, Eren Retail redefined retailing as an experiential journey with House of SuperStep.
 
 
 
 
 
 Expanding its portfolio with brands such as Intersport, SuperKids, Fashfed, United4 and HeartBeat, Eren Retail continues to operate with an experience&ndash;focused strategy. Today, the company has a presence in 25 countries, employs over 8,000 people and manages nearly 700 stores along with 17 digital channels worldwide.
 
 
 
 
 
 In line with our innovative approach to enhancing the customer journey across all channels, we are looking for a
 
 CRM Manager
 
 to design and deliver premium experiences for our brands.
 
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 <ul>
 <li>
 Act as the primary CRM &amp; Loyalty business partner for assigned brands, e-commerce, and sales teams, owning the CRM roadmap and its financial impact (incremental revenue, CLV uplift, ROI),
 </li>
 <li>
 Translate business goals into actionable CRM campaigns and loyalty tactics aligned with brand positioning and commercial objectives,
 </li>
 <li>
 Build a deep understanding of customer needs through research, data analysis, and insights,
 </li>
 <li>
 Develop and implement cross-channel, lifecycle-based CRM strategies (onboarding, activation, growth, retention, win-back),
 </li>
 <li>
 Design and tailor loyalty program mechanics (tiering, rewards, gamification) to brand and customer behaviors,
 </li>
 <li>
 Manage the full loyalty member lifecycle and monitor core KPIs (enrollment, redemption, churn),
 </li>
 <li>
 Partner with Data &amp; Analytics to enhance segmentation (RFM, lifecycle, affinity) and define new data requirements,
 </li>
 <li>
 Ensure CRM systems and MarTech tools effectively support the sales funnel from lead to repeat purchase,
 </li>
 <li>
 Lead CRM and data strategy for key promotional events, seasonal campaigns, and product launches,
 </li>
 <li>
 Oversee campaign planning, segmentation, execution, and a structured test-and-learn agenda (A/B tests, control groups),
 </li>
 <li>
 Manage end-to-end campaigns across email, SMS, push, in-app, and onsite channels, ensuring consistent messaging,
 </li>
 <li>
 Design retention, upsell, and cross-sell strategies to grow customer value,
 </li>
 <li>
 Monitor sales performance and proactively recommend actions to support targets,
 </li>
 <li>
 Manage CRM budgets, analyze promotion and communication costs, and optimize ROI,
 </li>
 <li>
 Analyze campaign results and prepare regular performance reports and stakeholder presentations,
 </li>
 <li>
 Manage relationships with agencies and partners to support execution and enhance the loyalty value proposition.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 BA/BS degree in a relevant field,
 </li>
 <li>
 Minimum 6 years of experience in CRM, loyalty programs, campaign management, and data-driven reporting,
 </li>
 <li>
 Preferably experience in a multi-brand, omnichannel (online + offline retail) environment,
 </li>
 <li>
 Hands-on expertise with modern CRM &amp; MarTech tools (e.g., Emarsys or similar), plus experience with CDPs/data hubs and BI tools (Power BI, Tableau, Looker),
 </li>
 <li>
 Strong stakeholder management and communication skills, with the ability to influence senior leaders and collaborate cross-functionally,
 </li>
 <li>
 High integrity, ownership mindset, and the ability to manage complex priorities with transparency,
 </li>
 <li>
 Proactive, organized, results-oriented, and able to drive initiatives end-to-end,
 </li>
 <li>
 Strategic, analytical, and creative thinker with a track record of turning insights into impactful CRM/loyalty actions,
 </li>
 <li>
 Strong customer-centric mindset, balancing experience with commercial impact,
 </li>
 <li>
 Excellent written and spoken English,
 </li>
 <li>
 Advanced MS Office skills, especially Excel.
 </li>
 </ul>
 
 
</div>

CRM Manager

MAD Parfumeur

<div>
 
 
 About Us
 
 
 
 Mad Parfumeur is one of the leading players in the Turkish perfume and cosmetics industry. We are currently seeking an experienced
 
 Customer Experience (CRM) Manager
 
 to join our dynamic team in Istanbul. This position will oversee the full spectrum of customer experience management, covering both physical stores and digital sales channels (D2C). Under the umbrella of Customer Experience (CRM), this role will lead three core areas&mdash;Customer Service &amp; Notification Management (CMS), Loyalty &amp; Communication Programs, and Data Analytics &amp; Insights&mdash;to enhance customer engagement, loyalty, and satisfaction through data-driven strategies and seamless omnichannel operations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Service &amp; Notification Management (CMS)
 
 
 
 &bull; Lead the establishment, development, and operation of the customer feedback and notification management system
 
 
 &bull; Monitor and report customer satisfaction through CMS tools and dashboards
 
 
 &bull; Design, conduct, and analyze NPS and customer satisfaction surveys
 
 
 &bull; Manage customer feedback from all touchpoints, ensuring timely resolution and reporting of recurring issues
 
 
 &bull; Collaborate with internal teams to turn feedback into actionable service improvement initiatives
 
 
 
 
 
 
 Loyalty &amp; Communication Programs (CRM)
 
 
 
 &bull; Develop and manage the company&rsquo;s customer loyalty platform and engagement strategies
 
 
 &bull; Create dynamic customer segmentation models and track behavioural insights
 
 
 &bull; Design and execute micro-targeted campaigns to increase customer retention, frequency, and basket size
 
 
 &bull; Manage content creation and distribution across channels (email, SMS, push notifications, etc.)
 
 
 &bull; Work closely with Sales, Marketing, and E-Commerce teams to continuously improve the customer journey
 
 
 
 
 
 
 Data Analytics &amp; Insights (CDP / Analytics)
 
 
 
 &bull; Lead the setup, enhancement, and management of the Customer Data Platform (CDP)
 
 
 &bull; Ensure accuracy, security, and usability of customer data for strategic decision-making
 
 
 &bull; Analyze customer behaviours, identify growth opportunities, and provide actionable insights
 
 
 &bull; Create regular analytical reports and dashboards to track key CRM and experience metrics
 
 
 &bull; Partner with cross-functional teams to develop predictive models and customer-centric business cases
 
 
 
 
 
 
 Qualifications
 
 
 
 &bull; Bachelor&rsquo;s degree in business administration, Marketing, Statistics, Industrial Engineering, or a related field
 
 
 &bull; Minimum 5 years of experience in customer loyalty, CRM, or customer experience management, preferably in the retail industry
 
 
 &bull; Minimum 3 years of experience in customer feedback or notification systems (in-house or outsourced)
 
 
 &bull; Strong command of data analysis, segmentation, and reporting
 
 
 &bull; Hands-on experience with CDP/CRM and campaign management tools (preferably MS Dynamics, Nebim V3, SAP ERP)
 
 
 &bull; Experience in e-commerce or retail operations preferred
 
 
 &bull; Strategic mindset with strong planning, communication, and leadership skills
 
 
 &bull; Fluent in English
 
 
 
 
 
 
 Why Join Us?
 
 
 
 At Mad Parfumeur, you will play a leading role in shaping the brand&rsquo;s customer experience strategy by combining technology, insight, and creativity. You will lead cross-functional initiatives that bridge data analytics, personalized communication, and service excellence&mdash;ensuring that every interaction strengthens our connection with customers and drives sustainable growth.
 
</div>

Customer Experience (CRM) Manager

Eaton

<div><div><div><div><h2 class="jobSectionHeader">What you&rsquo;ll do:</h2>
</div><div>
The Salesforce Business &amp; Technology Manager (Sales &amp; Partner Sales) is responsible for maximising the value of the Salesforce platform across sales and channel operations. Acting as the bridge between business and technology, this role leads the business requirements needs, consults on implementation, and monitors for continuous improvement of business processes into Salesforce and related sales technologies &mdash; including AI (Agentforce)&mdash; such that we can fully leverage the platform to drive growth, efficiency, and customer success.
You will collaborate with stakeholders across Sales, Channel, Marketing, and IT to translate business needs into scalable solutions, championing the adoption of new features and best practices. The role governs end-to-end business processes, ensuring platform capabilities align with operational objectives. It focuses on user adoption, data integrity, and continuous improvement, leveraging automation and AI to optimize workflows and deliver measurable business outcomes.
 As a leader, you will manage a growing team of professionals, foster a culture of continuous improvement, and ensure the platform evolves in line with business strategy and technology trends.<div>
Key Responsibilities 
<ul><li>Run the ideation input funnel for EMEA, consult with IT on platform development options, run the UAT testing process including managing UAT testers and their feedback to DevOps as well as the business release change process.</li><li>Lead the analysis, optimisation, and automation of sales and partner business processes into Salesforce and related technologies. This will be both regional &amp; global.</li><li>Oversee the business implementation and adoption of AI-driven tools (e.g., Agentforce) &amp; integrated apps (e.g. Seismic, LinkedIn, Configuration/Pricing) to enhance productivity and customer success.</li><li>Partner with cross-functional stakeholders to define process requirements and ensure Salesforce capabilities support streamlined, scalable business operations</li><li>Review the business perspective &amp; priorities for platform enhancements, upgrades, and integrations, ensuring they are optimal for compliance, productivity &amp; global consistency.</li><li>Provide training, support, and change management to drive user adoption and maximise platform value.</li><li>Monitor and report on key metrics, using analytics to inform decision-making and continuous improvement.</li><li>Act as the business escalation point for complex platform issues and lead their resolution.</li><li>Stay current with Salesforce releases, AI advancements, and technology best practices.</li><li>Manage and develop a high-performing Salesforce business platform team.</li></ul></div></div></div><div><div><h2 class="jobSectionHeader">
Qualifications:</h2>
</div><div><ul><li>Bachelor&rsquo;s degree in Business, Technology, or a related field.</li><li>7+ years&rsquo; experience with Salesforce CRM and related sales technologies</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Skills:</h2>
</div><div><ul><li>Experience in platform user acceptance testing &amp; feedback in agile methodology</li><li>Proven track record in business process analysis, optimisation, and automation.</li><li>Experience implementing or managing AI/automation tools (within Salesforce a bonus)</li><li>B2B Sales experience is a huge advantage</li><li>Strong project management and stakeholder engagement skills.</li><li>Excellent communication and problem-solving abilities.</li><li>Experience leading and developing teams.</li><li>Proficiency in data analysis and reporting.</li><li>Fluent in English.</li></ul><div>
Preferred Qualifications 
<ul><li>Salesforce Administrator or Advanced Administrator certification.</li><li>Experience with Agentforce or similar AI-driven sales technologies.</li><li>Background in sales operations, channel management, or partner relationship management.</li><li>Experience with large-scale Salesforce deployments or Centres of Excellence.</li><li>Familiarity with data governance, security, and compliance best practices.</li><li>Additional European language skills.</li><li>Experience in a global, matrixed organisation.</li><li>Extremely high degree of data &amp; application experience &amp; skills</li></ul></div>
#LI-AG2</div></div></div></div>

Salesforce Business & Technology Manager, EMEA

Delivery Hero

<div>Company Description 
Yemeksepeti is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
The Lead Management Executive for Turkey will manage and optimize lead generation and management across the country, focusing on achieving sales targets and improving vendor acquisition pipeline. This role involves working closely with the Regional counterpart in executing strategies, testing automation and tools, and ensuring consistency through SOPs and feedback. They will identify inefficiencies, analyze performance metrics, and collaborate with cross-functional teams to enhance the digital sales journey.<ul><li>
Oversee and manage the day-to-day operations of lead management across the country, ensuring optimal performance and achieving sales targets.</li><li>
Manage lead generation and optimization processes to drive vendor acquisition at a local and country level.</li><li>
Collaborate on implementing scalable strategies to minimize manual tasks using automation, tools, and outsourcing solutions.</li><li>
Execute and maintain SOPs to cover all aspects of process management, ensuring operational consistency and excellence.</li><li>
Identify and innovate improvements in sales activities, addressing inefficiencies to enhance growth and effectiveness.</li><li>
Support competitor analysis to provide insights and inform strategies.</li><li>
Collaborate with cross-functional teams, including marketing, product, and operations, to ensure a seamless digital sales process.</li></ul> 

Qualifications 
<ul><li>
5+ years of experience in lead management, process design, preferably in multi-country or international environments.</li><li>
Proven track record in successfully implementing digital sales strategies and tools.</li><li>
Strong experience with Salesforce or similar CRM platforms.</li><li>
Analytical mindset with the ability to assess performance and identify opportunities for improvement.</li><li>
Excellent communication and collaboration skills, fluency in English and capable of working with internal and external stakeholders.</li><li>
Leadership abilities to manage a small team and ensure alignment with organizational goals.</li></ul> 

Additional Information 
<ul><li>
A chance to crown your career at Yemeksepeti, Turkey's largest online quick delivery platform, that has been raising future managers and industry leaders for 20 years!</li><li>
A working environment where employee happiness is prioritized, with a strong corporate culture, passionate colleagues working together towards the same goal, and a transparent management approach!</li><li>
Project opportunities that you can run together with the employees of Delivery Hero companies in 43 countries of the world and great teachings about global industry leadership!</li><li>
Flexible work hours so that you can plan your business and social life as you wish! (Start working at any time between 08:00 and 10:00!)</li><li>
A birthday leave waiting for you the next day so you can have fun and party as much as you want on your birthday!</li><li>
Online trainings shaped by your choices, where the opportunities you can learn and improve yourself are unlimited!</li><li>
A comprehensive private health insurance that will never let you down when you need it!</li><li>
The Yemeksepeti family! Always smiling and high communication skills!</li><li>
A pre-planned orientation program so that you can capture the spirit of Yemeksepeti in the best way, get to know the brand from the inside, and always feel at home. And of course, a Buddy who will always support you in your first weeks!</li></ul><div></div>
Your rights arising from the processing of your personal data, within the scope of the Law on the Protection of personal data. You can find detailed information on the page of our Clarification Text at https://www.yemeksepeti.com/contents/kvkk-aday-aydinlatma-metni</div>

Lead Management Executive - Hybrid

Sanction Scanner

<div>
 
 Join Sanction Scanner as an Sales Manager!
 
 
 
 At
 
 Sanction Scanner
 
 - 2x Deloitte EMEA Winner &amp; 3x Deloitte Fast 50 Winner - we help financial institutions in 70+ countries fight financial crime with our compliance solutions. We're now looking for a
 
 customer-focused Sales Manager
 
 to drive client growth, ensure renewals, and maximize long-term partnerships.
 
 
 
 🌟 Why You'll Love Working with Us
 
 
 
 <ul>
 <li>
 Customer Impact: Work closely with leading banks, fintechs, and financial institutions, helping them achieve compliance excellence.
 </li>
 <li>
 Growth &amp; Retention Role: Drive renewals, upsells, and cross-sells to expand our footprint within existing accounts.
 </li>
 <li>
 Collaborative Culture: Partner with sales, product, and customer success to deliver maximum client value.
 </li>
 <li>
 International Reach: Manage relationships across diverse regions and industries
 
 
 </li>
 </ul>
 
 📋 What You'll Be Doing
 
 
 
 <ul>
 <li>
 Client Relationship Management: Serve as the trusted advisor for assigned accounts, building and maintaining long-term relationships.
 </li>
 <li>
 Renewal Ownership: Proactively manage contract renewals, ensuring customer satisfaction and retention.
 </li>
 <li>
 Upsell &amp; Cross-Sell: Identify opportunities to expand product adoption (e.g., ongoing monitoring, adverse media, case management).
 </li>
 <li>
 Strategic Account Planning: Develop tailored growth plans aligned with clients' business objectives and industry needs.
 </li>
 <li>
 Customer Advocacy: Represent client feedback internally, influencing product roadmap and support priorities.
 </li>
 <li>
 Pipeline &amp; Forecasting: Track renewals, upsell opportunities, and revenue forecasts in CRM (HubSpot).
 </li>
 <li>
 Collaboration: Work closely with Customer Success Managers to deliver value and seamless onboarding
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 🎓 What We're Looking For
 
 
 
 <ul>
 <li>
 Experience: Minimum 2+ years in B2B SaaS account management, ideally within enterprise/financial services.
 </li>
 <li>
 Proven Success: Track record in renewals and expansions with measurable impact.
 </li>
 <li>
 Relationship Builder: Skilled in trust-based stakeholder engagement, including senior executives.
 </li>
 <li>
 Language Skills: Excellent written and spoken English; additional languages are a plus.
 </li>
 <li>
 Analytical Mindset: Ability to connect client ROI with product adoption.
 </li>
 <li>
 CRM Proficiency: Experience with HubSpot or similar platforms
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive Compensation Package - NET salary with performance-based bonus tied to renewals/upsells.
 </li>
 <li>
 Meal compensation for a nutritious lunch.
 </li>
 <li>
 Comprehensive health benefits.
 </li>
 <li>
 Recognition &amp; Reward Culture - your impact on growth will be celebrated.
 </li>
 <li>
 Training &amp; development budget.
 </li>
 <li>
 Digital membership support.
 </li>
 <li>
 Flexible dress code &amp; international work environment.
 </li>
 <li>
 Work with a talented, award-winning team shaping the future of RegTech
 
 
 </li>
 </ul>
 We provide equal opportunity to all, we do not discriminate based on gender, sexual orientation, disabilities, religion, or social origin.
</div>

Regional Sales Manager

360 Talent

<div>
 
 
 STORE MANAGER &ndash; ISTANBUL EMAAR
 
 
 
 
 Italian Luxury Fashion House
 
 
 
 
 
 
 
 What We Offer:
 
 
 <ul>
 <li>
 Up to 150,000 TRY/month, depending on experience.
 </li>
 <li>
 MBO + premium company benefits.
 </li>
 <li>
 The opportunity to lead a flagship luxury environment for an internationally renowned brand.
 </li>
 </ul>
 
 
 
 
 
 Your Mission:
 
 
 <ul>
 <li>
 Lead, inspire, and empower a team of 8 in a fast-paced, high-profile department store environment.
 </li>
 <li>
 Ensure flawless store operations, both front and back of house, maintaining exceptional standards.
 </li>
 <li>
 Drive performance through KPI achievement, business insight, and a proactive, results-oriented mindset.
 </li>
 <li>
 Elevate the client experience through outstanding CRM, clienteling, and after-sales service.
 </li>
 <li>
 Be a charismatic, hands-on leader, always present on the floor, motivating and supporting your team.
 </li>
 <li>
 Bring an entrepreneurial approach, turning challenges into opportunities for growth and innovation.
 </li>
 </ul>
 
 
 
 
 
 Your Profile:
 
 
 <ul>
 <li>
 5&ndash;6 years of management experience (Store Manager, Floor Manager, or Concession Manager) in Luxury retail.
 </li>
 <li>
 Strong communicator with positive energy, adaptability, and genuine passion for people and fashion.
 </li>
 <li>
 Fluent in Turkish and English; a third language is a valuable plus.
 </li>
 </ul>
 
 
 
 
 
 About the Brand:
 
 
 <ul>
 <li>
 Iconic Italian fashion house celebrated for craftsmanship, refinement, and timeless design.
 </li>
 <li>
 Creates unique pieces that combine elegance and authenticity, representing the best of Made in Italy.
 </li>
 <li>
 A globally recognized name with a rich heritage and a contemporary vision of luxury.
 </li>
 </ul>
 
 
 
 
 
 
 360 Talent are a high-end retail recruitment firm providing strategic solutions to connect high caliber candidates with Fashion, Beauty, and Lifestyle brands across global markets.
 
 
 
 
 
 
 Explore all our latest opportunities and industry updates on our website &amp; find us on LinkedIn, Facebook, Instagram &amp; TikTok!
 
 
 
</div>

Store Manager

Christian Dior Couture

<div>
 Position
 
 
 This role will be responsible for managing and leading all commercial and operational activities for Dior Airport Store as well as leading the store team in line with Dior&rsquo;s unique client experience and welcoming principles. The role requires a hands-on approach to drive the business. The ideal candidate must have a strong background in premium customer service, team leadership, and retail operations, with a deep appreciation for high-end products and clientele. The Store Manager will be responsible
 
 
 for driving sales, delivering an exceptional in-store experience, and upholding the brand's image and values.
 
 
 Job responsibilities
 
 
 <ul>
 <li>
 Lead, motivate, and manage the store team to achieve sales goals and operational excellence.
 </li>
 <li>
 Recruit, train, and develop high-performing team members.
 </li>
 <li>
 Conduct regular performance reviews and provide coaching and feedback.
 </li>
 <li>
 Ensure the delivery of a world-class customer experience aligned with luxury service standards.
 </li>
 <li>
 Build and maintain long-term relationships with clients through CRM and clienteling strategies.
 </li>
 <li>
 Resolve customer concerns with professionalism and discretion.
 </li>
 <li>
 Drive sales performance by setting and monitoring KPIs.
 </li>
 <li>
 Analyze business reports to identify trends and opportunities for growth.
 </li>
 <li>
 Collaborate with marketing and visual teams to execute seasonal campaigns and events.
 </li>
 <li>
 Oversee all daily store operations, including inventory control, cash management, and
 
 
 </li>
 </ul>
 compliance.
 
 
 <ul>
 <li>
 Ensure adherence to company policies, and visual merchandising guidelines.
 </li>
 <li>
 Maintain store presentation and cleanliness to the highest luxury standards.
 
 
 </li>
 </ul>
 Profile
 
 
 Education: Bachelor&rsquo;s Degree is a must; MBA would be an asset
 
 
 Language: Excellent command of spoken and written English
 
 
 
 Work Experience
 
 
 
 <ul>
 <li>
 8-10 years of experience in a retail management role, preferably in luxury or premium retail.
 </li>
 <li>
 Proven track record of achieving sales targets and delivering exceptional customer service and
 
 
 </li>
 </ul>
 clientele.
 
 
 <ul>
 <li>
 Strong leadership and interpersonal skills with the ability to inspire and motivate a team.
 </li>
 <li>
 Proficient in retail business systems (POS, CRM, inventory management).
 </li>
 <li>
 Passion for luxury fashion, design, or lifestyle products.
 </li>
 <li>
 Previous airport store management experience is an asset.
 </li>
 </ul>
</div>

Store Manager İstanbul Airport

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