customer service representative Jobs in Karachi

customer service representative

lead generation specialist Jobs in Karachi

lead generation specialist

customer support representative Jobs in Karachi

customer support representative

digital marketing specialist Jobs in Karachi

digital marketing specialist

hr specialist

crm specialist

Focus Connect (Pvt.) Ltd. 

Are you a digitally savvy sales professional with strong CRM skills and a passion for customer engagement? Step into the future of mobility with Pakistan&rsquo;s leading electric vehicle brand and play a key role in driving digital sales growth.Key Responsibilities:<ul><li>Manage and convert inbound leads from digital channels (phone, WhatsApp, social media, email)</li><li>Maintain and update lead pipelines using CRM tools to ensure timely follow-ups and conversions</li><li>Track, analyze, and optimize customer journeys through effective CRM usage</li><li>Build strong customer relationships through consistent engagement and personalized communication</li><li>Coordinate with sales, marketing, and after-sales teams for a seamless customer experience</li><li>Generate insights from CRM data to improve sales strategies, targeting, and retention</li><li>Ensure accurate documentation of all customer interactions and sales activities</li></ul>Requirements:<ul><li>1&ndash;2 years of experience in Digital Sales, CRM handling, or Customer Relationship Management</li><li>Strong hands-on experience with CRM systems (e.g., Salesforce, HubSpot, Zoho, or similar)</li><li>Excellent communication skills in English &amp; Urdu (spoken and written)</li><li>Proficiency in MS Excel and digital communication tools (WhatsApp Business, email platforms, etc.)</li><li>Highly organized, target-driven, and detail-oriented</li><li>Ability to manage multiple leads and pipelines efficiently</li></ul>Preferred Profile:<ul><li>Fresh graduates with strong CRM knowledge and digital sales understanding are encouraged to apply</li><li>Experience in lead nurturing, sales funnels, or automation tools is a plus</li><li>A proactive team player who can use data to drive sales decisions</li></ul>Job Type: Full-time Location: SITE, KarachiPay: Rs50,000.00 - Rs75,000.00 per monthWork Location: In person

Digital Sales Executive (CRM Specialist)

Cubix Inc

Job SummaryWe're looking for an experienced Zoho CRM specialist to join our team at Cubix. You'll be the go-to person for getting our CRM up and running &mdash; from initial setup and configuration to making sure it works seamlessly for our team. If you know Zoho CRM inside out and love turning a blank system into something that actually works, this role is for you.Responsibilities<ul><li>Leading the end-to-end implementation of Zoho CRM</li><li>Configuring modules, workflows, pipelines, and custom fields to match business needs</li><li>Migrating existing data into Zoho CRM accurately and cleanly</li><li>Integrating Zoho CRM with other tools and platforms as needed</li><li>Training internal teams on how to use the system effectively</li><li>Providing ongoing support and troubleshooting post-launch</li></ul>Requirements<ul><li>At least 2 years of hands-on experience with Zoho CRM implementation</li><li>Strong understanding of CRM concepts, sales pipelines, and business workflows</li><li>Experience with data migration and third-party integrations</li><li>Good communication skills &mdash; able to understand business requirements and translate them into system setup</li><li>Zoho certifications are a plus but not required</li></ul>Job Type: Full-timeWork Location: In person

Zoho CRM Implementation Expert

ASPIRE 92 (SMC-PRIVATE) LIMITED

Job Description:We are seeking a skilled and detail-oriented CRM Specialist to support our marketing and sales teams by building, customizing, and optimizing our platform. The ideal candidate will have a strong understanding of CRM application, workflows, and integrations, as well as experience with dashboard and report creation within the CRM.Key Responsibilities: &middot; Manage the company&rsquo;s CRM platform&middot; Develop and manage dashboards and reports&middot; Ensure all customer data is accurately recorded and kept up-to-date in the CRM system&middot; Train other staff members on the use of the CRM system&middot; Conduct regular audits of the CRM system to ensure data integrity&middot; Analyze customer interactions and data within the CRM system to provide feedback and recommendations for improving customer service and sales strategies&middot; Identify and resolve CRM system issues&middot; Optimize and customize existing assets including landing pages, emails, and forms&middot; Build and maintain automation workflows, lists, and lead scoring models&middot; Work with internal and external teams to maintain application integrations&middot; Troubleshoot technical issues and ensure platform performance and reliability&middot; Stay up to date with features, best practices, and industry trendsRequirements &amp; Qualifications:&middot; 2+ years of experience working with CRM&middot; Experience building custom modules, email templates, and dashboards in CRM&middot; Knowledge of workflows, lead nurturing, and marketing automation&middot; Familiarity with APIs and integrating with external systems&middot; Strong attention to detail and ability to manage multiple projects simultaneously&middot; Background in digital marketing or user experienceSkills:&middot; Proven ability to manage multiple tasks and meet deadlines&middot; Strong attention to detail and organizational skills&middot; Ability to work independently and as part of a teamJob Type: Full-timeWork Location: Hybrid remote in Karachi

CRM Coordinator

ROOMI builders

Job Summary:We are looking for a proactive and detail-oriented Leads Management &amp; CRM Management Executive who will be responsible for overseeing and managing all assigned leads across individuals and teams. The role requires strong coordination, monitoring, and CRM handling to ensure efficient lead tracking, follow-ups, and conversions.Key Responsibilities:<ul><li>* Monitor and manage assigned leads of each individual and team.</li><li>* Ensure timely distribution and proper allocation of leads.</li><li>* Track the total number of leads assigned per month and the number of leads actively worked on.</li><li>* Maintain a clear record of lead utilization and performance against assigned leads.</li><li>* Ensure all leads are properly followed up and no lead remains unattended.</li><li>* Track lead status, follow-ups, and conversions through CRM.</li><li>* Maintain and update accurate records in the CRM system.</li><li>* Identify gaps in lead handling and highlight performance issues.</li><li>* Coordinate with sales teams to ensure proper follow-up on all leads.</li><li>* Generate daily, weekly, and monthly reports on leads and performance.</li><li>* Maintain data integrity and avoid duplication in CRM.</li><li>* Provide insights and recommendations to improve lead conversion.</li></ul>Requirements:<ul><li>* Bachelor&rsquo;s degree (Business Administration or relevant field).</li><li>* 2&ndash;3 years of experience in CRM / Lead Management.</li><li>* Strong knowledge of CRM systems.</li><li>* Excellent coordination and communication skills.</li><li>* Good analytical and reporting skills.</li><li>* Attention to detail and ability to manage multiple tasks.</li></ul>What We Offer:<ul><li>* Competitive salary</li><li>* Growth opportunities</li><li>* Professional work environment</li></ul>If you want, I can also add *KPIs (targets like % lead conversion, response time, etc.)* to make it more performance-driven.Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

Leads Management & CRM Management Executive

Lime Software Logics (SMC-PVT) Limited

Job Title: GoHighLevel (GHL) ExpertLocation: Business Center, PECHS Block 6, Main Shahrah-e-Faisal, KarachiTimings: Night Shift (7:00 PM &ndash; 4:00 AM)Working Days: Monday &ndash; Friday (5 Days a Week)About Us: Lime Software Logics is a software development agency specializing in custom website and mobile application development. We primarily serve clients across the US and Canada, working closely with other software agencies to deliver high-quality digital solutions.Role Overview: We are looking for a skilled GoHighLevel (GHL) Expert to manage CRM systems, build automation workflows, and handle integrations. The ideal candidate will play a key role in setting up complete systems for lead generation, nurturing, and conversion.Key Responsibilities:<ul><li>Set up and manage GoHighLevel accounts, pipelines, funnels, forms, and dashboards</li><li>Build and optimize automation workflows (email, SMS, follow-ups)</li><li>Integrate GHL with tools like Zapier, Make (Integromat), Google Sheets, and Stripe</li><li>Connect APIs, webhooks, and third-party platforms</li><li>Manage campaigns, tracking, and performance reporting</li><li>Troubleshoot technical issues and optimize system performance</li><li>Communicate with clients for requirements and updates</li><li>Provide knowledge transfer and documentation to the internal team</li></ul>Requirements:<ul><li>Strong hands-on experience with GoHighLevel</li><li>Experience with automation tools and system integrations</li><li>Solid understanding of CRM systems and marketing workflows</li><li>Basic knowledge of APIs, webhooks, and funnel/page building</li></ul>Nice to Have:<ul><li>Previous agency experience</li><li>Knowledge of ads tracking (Google &amp; Facebook)</li><li>Experience managing multiple client accounts</li></ul>What We Offer:<ul><li>Work with international clients (US &amp; Canada)</li><li>Collaborative and growth-focused environment</li><li>Opportunity to work on diverse and high-impact projects</li></ul>Pay: Rs150,000.00 - Rs225,000.00 per monthWork Location: In person

GoHighLevel (GHL) Expert

Alfonick International

Job Title: Front Sales SpecialistCompany: Alfonick InternationalJob Type: Full-timeExperience Level: Senior (5+ years)Job Description:Alfonick International is hiring a Front Sales Specialist with at least 5 years of experience in converting Meta and PPC leads into clients. The ideal candidate is highly motivated, target-driven, and experienced in closing inbound digital marketing leads.Responsibilities:<ul><li>Convert inbound Meta and PPC leads into paying clients</li><li>Contact and follow up with leads via phone, email, and social platforms</li><li>Understand client requirements and offer suitable digital services</li><li>Upsell and cross-sell SEO, Web development, Design, App Development and Marketing services</li><li>Achieve and exceed monthly sales targets ($5,000 &ndash; $8,000+)</li><li>Maintain accurate records using CRM tools</li><li>Coordinate with internal teams for onboarding and delivery</li></ul>Requirements:<ul><li>Minimum 5+ years of experience in sales or lead conversion</li><li>Proven experience with Meta Ads and Google PPC leads</li><li>Strong communication and negotiation skills</li><li>Ability to meet revenue targets consistently</li><li>Experience using CRM tools and managing pipelines</li></ul>Preferred:<ul><li>Background in digital marketing or IT services</li><li>Experience with international clients</li></ul>Compensation &amp; Benefits:<ul><li>Competitive salary + Commission</li><li>Performance-based incentives</li><li>Career growth opportunities</li></ul>Apply now by submitting email at hr@alfonickinternational.com Work Location: In person

Front Sales Specialist

Icon Global Pvt. Ltd

Job Details:<ul><li>Job Title: Customer Retention Specialist (U.S Market)</li><li>Company: Icon Global (Private) Limited</li><li>Location: Phase II Ext, D.H.A, Karachi</li><li>Shift: 5:00 PM &ndash; 2:00 AM</li><li>Employment Type: Full-time (on-site)</li></ul>Role OverviewAs part of our team, you will be the primary point of contact for existing customers, focused on creating positive experiences, resolving concerns, and uncovering opportunities for growth. Your efforts will directly contribute to reducing customer churn and maximizing client value.Responsibilities<ul><li>Foster lasting relationships with current clients to strengthen loyalty and encourage repeat business.</li><li>Respond to customer concerns and inquiries across phone, email, and chat with empathy and professionalism.</li><li>Identify at-risk customers through behavioural insights and implement tailored retention strategies.</li><li>Promote additional products and services through upselling and cross-selling initiatives.</li><li>Maintain up-to-date and accurate records in CRM systems (Zoho CRM experience is advantageous).</li><li>Work closely with Sales, Marketing, Accounts, and Logistics teams to resolve issues and enhance customer experiences.</li><li>Track retention KPIs and prepare reports highlighting customer satisfaction, feedback, and loyalty trends.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Marketing, Business Administration, or a related discipline.</li><li>2+ years of proven experience in customer retention, client management, or customer service.</li><li>Strong interpersonal, negotiation, and conflict-resolution skills.</li><li>Proficiency with CRM tools (Zoho CRM preferred).</li><li>A sales-driven mindset with a strong focus on customer needs.</li></ul>What We Offer<ul><li>Provident Fund Support</li><li>Medical &amp; Life Insurance</li><li>Commission</li><li>Annual Bonus</li><li>Attendance Bonus</li><li>Paid Leaves</li><li>Leave Encashment</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Are you comfortable working the night shift (5:00 PM &ndash; 2:00 AM)?</li><li>Have you worked with international clients, specifically in the US market?</li><li>Are you comfortable handling customer inquiries across phone, email, and chat channels?</li><li>Do you have experience in upselling or cross-selling products/services to existing customers?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Customer Retention: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Retention Specialist (U.S Market)

Explore 372+ Crm specialist in Karachi this April. Find roles across top companies and apply now to boost your career.