customer success manager

service manager

bms operator

b.m.s operator

bdm bpm

As a CSM within the SAP Academy for Customer Success, you will be responsible to: 
<ul>
<li>Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area. </li>
<li>Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process. </li>
<li>Enhance skills around your solution portfolio, managing customer retention, and driving value realization.</li>
<li>Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.</li>
</ul>
The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role. Upon successful completion of the program, you will move into a direct customer-facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth. 
CSM focus areas: 
 SAP Finance &amp; Spend Management (F&amp;S) Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.
<ul>
<li>S/4HANA Finance</li>
<li>Finance &amp; Quote to Cash(Q2C)</li>
<li>Procurement</li>
</ul>
 
 SAP SuccessFactors (Human Capital Management - HCM) - Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.
 
 SAP Supply Chain Management (SCM) - Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management.
 
 SAP Customer Experience (CX) - Knowledge of e-commerce, sales, customer service, and marketing processes.
 
 SAP Business Transformation Management (BTM) - Knowledge in Business Process Management/Business Process Automation applications.
 What You Bring 
 CSM Program 
<ul>
<li>2 3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.</li>
<li>Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity</li>
</ul>

Customer Success Manager - SAP Academy for Customer Success

Kpler

You will help customers achieve their goals, and this is only possible by understanding the users needs and by having an outstanding knowledge of the Kpler offering. Everyday is different for a Kplerian CSM! Your mission is to: <ul> <li>To always maintain a meaningful level of engagement with clients and be the key point of contact for inquiries from clients</li> <li>To organize sessions with the clients to maintain a strong level of engagement</li> <li>Coach users to be experts on our terminal, Excel add-in, API and data integration.</li> <li>Help the commercial teams uncover upsell/cross-sell opportunities based on clients needs.</li> <li>Proactively align client s goals with Kpler s</li> <li>Help to continuously improve the Kpler Customer Success process (knowledge base articles, internal tools, support FAQs, etc.);</li> <li>Ensure that appropriate client contacts, documentation, reviews and projects are added to Salesforce and are up-to-date;</li> <li>You ll be in touch with clients every day either by email, phone, video calls and face to face to help them in a myriad of topics (product usage, new features, support, etc) while always taking into account their individual needs.</li> <li>To enable the client to use the solution at its maximum potential, you ll need to liaise with different teams at Kpler, such as Sales, Product or Engineering</li> </ul>

Senior Customer Success Manager

<div><div>We help the world run better 
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div><div> 
The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.</div><div></div><div> 
What we offer</div><div>
We help the world run better.</div><div></div><div> 
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned with our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your contributions, and various benefit options for you to choose from. Apply Now!</div><div></div><div> 
Who You&rsquo;ll become</div><div></div><div> 
Customer Success Manager (CSM) Responsibilities:</div><div>
As a part of joining the Customer Success team, you will first participate in the distinguished SAP Academy for Customer Success, a 10-month dynamic program designed to equip you with an array of skills and a robust foundation for your fruitful career. Following this enriching experience within a globally diverse and supportive environment, you will then transition into the exciting role of Customer Success Manager (f/m/d).</div><div></div> 
The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health. 
What You&rsquo;ll Do
As a CSM within the SAP Academy for Customer Success, you will be responsible to:<ul><li>
Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area.</li><li>
Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.</li><li>
Enhance skills around your solution portfolio, managing customer retention, and driving value realization.</li><li>
Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.</li></ul> 
The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role. Upon successful completion of the program, you will move into a direct customer-facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth. 
 
 
CSM focus areas:
SAP Finance &amp; Spend Management (F&amp;S) &ndash; Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.<ul><li>
S/4HANA Finance</li><li>
Finance &amp; Quote to Cash(Q2C)</li><li>
Procurement</li></ul> 
SAP SuccessFactors (Human Capital Management - HCM) - Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management. 
SAP Supply Chain Management (SCM) - Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management. 
SAP Customer Experience (CX) - Knowledge of e-commerce, sales, customer service, and marketing processes. 
SAP Business Transformation Management (BTM) - Knowledge in Business Process Management/Business Process Automation applications.
What You Bring<div> 
CSM Program</div><ul><li>
2&ndash;3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.</li><li>
Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity</li></ul><div></div><div> 
For All</div><ul><li><div><ul><li><div><ul><li>
A cooperative and productive approach to working relationships, internally and externally.</li><li>
A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.</li><li>
An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
</li><li>A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.</li><li>
Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
</li><li>Proficiency in English to engage with our global networ</li><li>
Due to local legal mandates, including Emiratization, only UAE nationals will be considered at this time.</li></ul></div></li></ul></div></li></ul><div></div><div> 
About the Academy for Customer Success:</div>
The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential. 
Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions &mdash; all while learning in a dynamic environment and earning competitive pay and benefits. 
#SAPAcademyforCustomerSuccess
#SAPCSCareers
#SAPNextGen<div> 
Bring out your best 
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. 
 
We win with inclusion 
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. 
 
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. 
 
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. 
 
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. 
 
Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div> 
AI Usage in the Recruitment Process</div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div>Please note that any violation of these guidelines may result in disqualification from the hiring process. 
 
Requisition ID: 434068 | Work Area: Presales | Expected Travel: 0 - 50% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</div>

Customer Success Manager - SAP Academy for Customer Success - UAE National Opportunity

Client of Linking Humans

Lead the technical design and architecture of ServiceNow implementations across ITSM, ITOM, ITAM, CSM, HRSD, or other modules
<ul>
<li>Provide expert technical guidance during pre-sales, delivery, and post-implementation stages</li>
<li>Translate business requirements into scalable, maintainable ServiceNow solutions</li>
<li>Oversee build quality and ensure alignment with platform best practices</li>
<li>Collaborate with developers, consultants, and stakeholders to deliver end-to-end solutions</li>
</ul>
What we re looking for
<ul>
<li>Proven experience as a ServiceNow Technical Architect or Senior Developer ready to step up</li>
<li>Strong hands-on knowledge across ServiceNow modules, integrations, and platform capabilities</li>
<li>Solid understanding of ServiceNow architecture, data model, and scripting (JavaScript, Flow Designer, etc.)</li>
<li>Confident communicator, able to engage with both technical and non-technical audiences</li>
<li>Ideally ServiceNow Certified Technical Architect (CTA) or CMA, but this isn t a deal-breaker as proven experience matters most</li>
</ul>

ServiceNow Technical Architect

Linking Humans

Key Responsibilities - Lead the design and optimisation of ServiceNow processes across multiple modules (ITSM, ITOM, CSM, HRSD, ITBM, GRC, FSM, ITAM). - Act as a subject matter expert, providing guidance to clients and internal teams on ITIL-aligned service management practices. - Engage with stakeholders to gather requirements, document business processes, and develop functional specifications. - Translate business requirements into scalable, efficient ServiceNow solutions. - Collaborate with technical teams to ensure configurations, customisations, and integrations align with process designs. - Support testing and validation phases, creating test scripts and guiding UAT to ensure accurate solution delivery. - Mentor junior team members and provide expert input on process improvements and platform best practices. Required Experience &amp; Qualifications - 4+ years of hands-on ServiceNow experience across multiple modules. - Proven experience in process design, configuration, and consulting. - ServiceNow CSA (Certified System Administrator) required. - At least three ServiceNow CIS (Certified Implementation Specialist) certifications. - ITIL 4 Foundation certification. - Strong stakeholder management, communication, and problem-solving skills. - Ability to work independently and within a team.

ServiceNow Process Architect

Sharematch

About ShareMatchShareMatch is a fast-growing fintech startup building a digital trading marketplace. We&rsquo;re reshaping how retail investors participate in global markets by making trading more accessible, transparent and efficient.The roleThe Head of Product Delivery will be the lynchpin connecting product vision, engineering execution, and business objectives. You will be responsible for overseeing the entire product development lifecycle, ensuring our product roadmap is executed efficiently, on time, and to the highest quality standards. This is a leadership role requiring a strategic mindset, exceptional organizational skills, and a deep understanding of agile development and FinTech regulatory environments.What you&rsquo;ll do<ul><li>Own delivery at scale: Standardise and continuously improve ways of working (Scrum/Kanban) across squads for predictability and quality.</li></ul><ul><li>Translate roadmap to reality: Break strategy into clear quarterly/monthly/weekly plans; manage critical paths, dependencies, and risks across engineering, compliance, legal, and ops.</li></ul><ul><li>Integrations &amp; go-lives: Drive all core integrations end-to-end as they&rsquo;re crucial to overall product delivery (KYC/AML checks, funding/withdrawals, wallets, trading flows, risk/limits, internal tooling).</li></ul><ul><li>Quality &amp; readiness: Enforce rigorous QA standards; ensure releases are secure, stable, and compliant with relevant financial regulations; coordinate go-to-market readiness and post-launch support.</li></ul><ul><li>Visibility &amp; decisiveness: Establish lightweight delivery metrics and reporting so executives have real-time clarity on status, velocity, and launch confidence.</li></ul><ul><li>Build the team: Lead ~3 engineers from day one, set performance expectations, coach for growth, and hire to expand a multidisciplinary product/delivery function.</li></ul>You&rsquo;ll bring<ul><li>Background: 7&ndash;10+ years in product management, technical programme management, or senior delivery leadership, including 3&ndash;5+ years leading teams. Experience in FinTech/neobanking or similarly regulated financial services is essential.</li></ul><ul><li>Delivery mastery: Deep, practical Agile expertise and a track record of improving engineering velocity, predictability, and release quality in growing organisations.</li></ul><ul><li>Regulatory comfort: Hands-on exposure to KYC/AML and launching compliant consumer products; you speak the language of audits, sign-offs, and controls.</li></ul><ul><li>Technical fluency: Solid grasp of modern SDLCs, APIs, microservices, and cloud environments to make pragmatic delivery decisions with engineering.</li></ul><ul><li>Leadership: Clear performance management, coaching, and stakeholder management skills; you set crisp goals and hold teams to them.</li></ul>Nice to have: PMP/CSM/SAFe, shipped mobile &amp; web at scale, experience with PCI-adjacent controls. Tools we use: Jira, GitHub, Figma.Ways of working<ul><li>Location: Dubai, on-site.</li></ul><ul><li>Collaboration: Cross-functional with Engineering, Design, Compliance, and Operations.</li></ul><ul><li>Method: Keep current frameworks (Scrum/Kanban) and improve them pragmatically; delivery-process-led rather than purely technical.</li></ul>Compensation &amp; benefits<ul><li>Competitive salary</li></ul><ul><li>Full-time with visa sponsorship</li></ul><ul><li>Health insurance</li></ul>ApplyApply below with your CV. Optional but helpful: 1&ndash;2 artefacts that demonstrate your delivery impact (e.g., a redacted release plan, a prioritisation rationale, or a post-launch review).Job Type: Full-timeAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Do you require us, now or in the future, to sponsor your visa?</li><li>Are you an immediate joiner?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Product Delivery: 5 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Head of Product Delivery

BigTapp

Delivery Manager Data, Analytics, and AI Services. 
 Job Title: Delivery Manager Data, Analytics, and AI Services. 
 Location: Dubai 
 Experience: 12 - 15 Years 

 
 
 
 Job Title: Delivery Manager Data, Analytics, and AI Services. Location: Dubai. Experience: 12+ Years Job Summary: As a Delivery Manager, you will be responsible for overseeing the successful execution of multiple Data, Analytics, and AI projects within a customer account or geography. You will ensure seamless project delivery, optimize resource allocation, drive strategic alignment, and mitigate risks. In addition to overseeing project managers, you will also act as a hands-on PM for selected critical projects, ensuring direct involvement where needed. Your leadership will ensure project teams deliver value-driven outcomes while maintaining high client and team satisfaction. Key Outcomes Expected: 100% on-time delivery of all projects under the portfolio. 95%+ client satisfaction by ensuring high-quality execution and strategic alignment. Zero major escalations through proactive risk and stakeholder management. Balanced workload across teams, maintaining 80%+ team satisfaction scores. At least 20% productivity improvement in project execution year-over-year. Implementation of automation and AI-driven processes to enhance efficiency and standardization. Key Responsibilities: Project &amp; Portfolio Management: Oversee and manage the execution of multiple Data, Analytics, and AI projects within an account or geography. Act as a hands-on PM for critical or high-risk projects, ensuring direct engagement when needed. Develop and maintain an integrated delivery roadmap for all projects in the portfolio. Ensure alignment with customer objectives, budgets, and strategic goals. Client &amp; Stakeholder Engagement: Serve as the primary escalation point for project-related issues within the portfolio. Conduct regular executive reviews with clients, ensuring transparency on delivery status and business impact. Foster long-term relationships with clients, identifying opportunities for upselling and cross-selling services. Ensure a Governance, Compliance &amp; Risk Management: Drive 100% adherence to data governance, security, and AI regulatory requirements. Establish and enforce standard operating procedures (SOPs) to reduce project risks by 30%. Proactively track risks and implement mitigation strategies, maintaining Resource &amp; Financial Management: Optimize resource allocation across projects, ensuring maximum efficiency and utilization (&gt;85%). Monitor and control project budgets, ensuring Support hiring, training, and retention strategies to build a high-performing project management team. Agile, Automation &amp; Delivery Excellence: Ensure the adoption of best practices in Agile, Scrum, and hybrid project management methodologies. Standardize reporting, dashboards, and KPI tracking across all projects. Implement automation and AI-driven tools to streamline project execution, reduce manual effort, and enable non-linear delivery models. Drive continuous process improvements, achieving 20%+ increase in productivity annually. Leverage Gen AI-based project monitoring and predictive analytics to identify risks and optimize delivery timelines. Team Leadership &amp; Culture Building: Mentor and guide Project Managers, ensuring consistent and high-quality project execution. Foster a culture of collaboration, innovation, and work-life balance. Ensure 80%+ team satisfaction, minimizing burnout and maintaining high morale. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant certifications in Azure or AWS are a plus. Must Have Technical Skills: 12+ years of experience in Data, Analytics, and AI project delivery Proven ability to manage multiple concurrent projects within a large account or geography. Strong stakeholder engagement, governance, and risk management skills. Experience in resource optimization, financial planning, and budget control. Hands-on Agile, Scrum, and hybrid project management experience. Familiarity with data engineering, analytics platforms, AI/ML model lifecycle, and data governance. Experience in implementing automation and AI-driven processes for improving efficiency. Proficiency in project management tools such as JIRA, MS Project, Trello, Asana. Excellent communication, negotiation, and leadership skills. Nice to Have Skills: Experience in Banking, Financial Services, or Insurance (BFSI) analytics projects. Knowledge of Cloud platforms (AWS, Azure, GCP) and modern data architectures. Exposure to Generative AI and AI-driven automation solutions. PMP, PRINCE2, SAFe, or Certified Scrum Master (CSM) certification. Compensation &amp; Benefits: Lead strategic, high-impact data &amp; AI initiatives for top-tier clients. Work in a collaborative, innovative-driven environment. Enjoy a flexible, balanced work culture focused on employee well-being. Competitive salary and career growth opportunities.

Delivery Manager Data, Analytics, and AI Services.

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