csr - customer service representative/ dispatcher

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security operations center dispatcher

csr customer service representative dispatcher

Red Lilly Plumbing Inc.

<p>Red Lilly Plumbing is a fast-growing family owned plumbing company serving Los Angeles. We are looking for a motivated Customer Service / Dispatcher who is sharp, fast, organized, and cares about doing things right. If you are just looking for a job, this isn&rsquo;t for you. If you want to grow, learn, and build a career with a company that values its team &mdash; we want to talk to you.</p><p><b>Position Overview</b><br/>You are the first point of contact when customers reach out. You ensure calls get answered, jobs get booked, techs stay moving efficiently, communication stays tight, and customers feel taken care of. You will work directly inside ServiceTitan (our CRM), manage calls, manage our Yelp inbox/responders, schedule jobs, support our techs in the field, and help keep daily operations running smooth.</p><p><b>Primary Responsibilities:</b></p><p>&middot; Answer inbound calls with professionalism, empathy, and urgency</p><p>&middot; Identify customer needs and book service calls inside ServiceTitan</p><p>&middot; Dispatch calls to technicians based on skillset, location, and priority</p><p>&middot; Track techs using real-time GPS through ServiceTitan</p><p>&middot; Manage technician schedules and update/communicate changes throughout the day</p><p>&middot; Monitor, respond, and manage the Yelp inbox / messages daily</p><p>&middot; Document customer notes, conversations, estimates and job status accurately</p><p>&middot; Support technicians with job details, parts requests, and next steps</p><p>&middot; Maintain high level customer communication + follow up</p><p>&middot; Assist with basic office tasks such as payment processing, emails, and filing when needed</p><p><b>Requirements</b></p><p>&middot; Prior dispatching or customer service experience (home service preferred but not required)</p><p>&middot; Strong phone and communication skills &mdash; calm, clear, and confident</p><p>&middot; Ability to multi-task fast under pressure</p><p>&middot; Must be organized and detail oriented</p><p>&middot; Must be a team player that takes initiative</p><p>&middot; Experience with CRM software &mdash; ServiceTitan experience a big plus</p><p>&middot; Ability to work in a fast paced environment and juggle multiple priorities</p><p>&middot; Weekend availability required</p><p>Job Type: Full-time</p><p>Pay: $23.00 - $26.00 per hour</p><p>Benefits:</p><ul><li>Health insurance</li><li>Paid time off</li><li>Parental leave</li><li>Professional development assistance</li></ul><p>People with a criminal record are encouraged to apply</p><p>Application Question(s):</p><ul><li>Do you have hands-on experience using ServiceTitan?</li><li>How long have you used ServiceTitan in a CSR or dispatcher role?</li></ul><p>Ability to Commute:</p><ul><li>Los Angeles, CA 90026 (Required)</li></ul><p>Work Location: In person</p>

CSR - Customer Service Representative/ Dispatcher

Allied Universal

<div><p>Security Operations Center Dispatcher</p><h2 class="jobSectionHeader"><b>
Overview</b></h2><p>
Company Overview:
</p><p>Allied Universal&reg;, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.</p><h2 class="jobSectionHeader"><b>
Job Description</b></h2><p><b>
Hiring for Dispatch Center</b>
</p><b>Join the World's Leading Global Security Company!</b><ul><li>
Pay rate <b>$21.50 </b>per hour</li>
<li>Location Los Angeles, California</li>
<li>Excellent Benefits and Career Progression!</li>
<li>Must have valid CA Guard card</li>
<li>Dispatch experience required</li>
<li>Comfortable using technology</li>
<li>Fast pace enviroment</li></ul><p></p><p><br>
</p><p>Allied Universal&reg; is hiring a Security Operations Center Dispatcher<b>. </b>The Security Operations Center Dispatcher has high visibility and is directly accountable for the effective and efficient flow of information from the Security Operations Center (SOC) and Control Rooms to the Corporate Security Management. The SOC is a 24/7 operation which provides the Security Operations Team with a comprehensive monitoring approach to provide broad visibility of activity across the enterprise, leverages intelligence from several systems and technology databases that provide advanced correlation, and analysis capabilities to deliver a prioritized list of actionable security incidents to the Security Operations Team.</p><p><br>
</p><p><b>RESPONSIBILITIES:
</b></p><ul><li>Alarm monitoring</li>
<li>CCTV monitoring
</li><li>Camera Survey</li>
<li>Answering phones; operate IP based telephone system</li>
<li>Radio Dispatch; use multi-channel communications</li>
<li>Radio and call logging
</li><li>Incident Report issuance and collection
</li><li>Operations support; routing of call information to the appropriate units for handling
</li><li>Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center and its role as a central alarm monitoring station</li>
<li>Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems
</li><li>Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures
</li><li>Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.)</li></ul><p><b>
QUALIFICATIONS:</b>
</p><ul><li>Must possess a high school diploma or equivalent</li>
<li>Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment</li>
<li>Work experience must include of the following:<ul><li>
Demonstrated analytic and critical thinking skills and ability to prepare reports</li>
<li>Ability to prioritize workload based on urgency</li>
<li>Demonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks)</li>
<li>Ability to communicate effectively with IT and Security Systems professionals</li>
<li>Demonstrated ability to operate radio, telephone equipment and/or console monitors</li>
<li>Ability to adapt in a dynamic work environment while possibly working under pressure</li></ul></li></ul><h2 class="jobSectionHeader"><b>
Closing</b></h2><p>
Allied Universal&reg; is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
</p><p>If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.</p><h2 class="jobSectionHeader"><b>
Requisition ID</b></h2><br>
2026-1550047</div>

Security Operations Center Dispatcher

24 Global

<p>We are a Garage and Locksmith company looking for new Dispatchers if you feel like you're a good fit for this position feel free to apply thru here or contact me at 323-540-2873</p><p>Few shifts available.</p><p><b>Responsibilities</b></p><ul><li>Manage large amounts of incoming calls</li><li>Generate sales leads</li><li>Identify and assess customers&rsquo; needs to achieve satisfaction</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Meet personal/customer service team sales targets and call handling quotas</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines and policies</li><li>Take the extra mile to engage customers</li></ul><p><b>Skills</b></p><ul><li>Proven customer support experience or experience as a client service representative</li><li>Track record of over-achieving quota</li><li>Strong phone contact handling skills and active listening</li><li>Familiarity with CRM systems and practices</li><li>Customer orientation and ability to adapt/respond to different types of characters</li><li>Excellent communication and presentation skills</li><li>Ability to multi-task, prioritize, and manage time effectively</li><li>High school degree</li><li>Preferably Bilingual</li></ul><p>Job Type: Full-time</p><p>Pay: $20.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Paid time off</li></ul><p>Work Location: In person</p>

Dispatcher

UCLA Health

<div><div><b>Description</b><p></p><p>
Join a patient-focused team that plays a vital role in delivering exceptional service and resolving financial concerns at UCLA Health. As a Hospital Collections Customer Representative in our Patient Business Services department, you will serve as the primary point of contact for patients, helping to resolve billing inquiries, process payments, and support account follow-up activities in a high-volume call center environment.</p><p>
In this role, you will:</p><ul><li>
Manage high-volume inbound and outbound calls, verifying identity and documenting interactions in Epic and CRM systems with detailed, accurate notes.</li><li>
Assist patients with payments, set up payment plans, and provide information on financial assistance programs.</li><li>
Review and process account adjustments, refunds, and vendor assignments; ensure timely follow-up by routing accounts to the appropriate work queues.</li><li>
Track daily productivity, meeting expectations of at least 60 accounts per day, and support team performance through special projects and administrative tasks.</li><li>
Adhere to all departmental guidelines, including attendance, equipment usage, and compliance with HIPAA and UCLA Health service standards.</li></ul><p><b>
Salary Range:</b> $33.27 &ndash; $47.77 hourly</p></div><div><b>
Qualifications</b><p></p><p>
We&rsquo;re seeking a service-oriented professional with:</p><ul><li><b>
Required</b>: Minimum of 5 years of customer service experience in a hospital or healthcare setting.</li><li><b>
Preferred</b>: Familiarity with Epic electronic health record systems.</li><li>
Excellent verbal and written communication skills.</li><li>
Strong organizational skills and the ability to manage multiple accounts.</li><li>
Attention to detail in account documentation, refund processing, and reconciliation.</li><li>
Proficiency in managing follow-up work queues and resolving patient concerns efficiently.</li><li>
Ability to maintain confidentiality and act with integrity when handling sensitive patient information.</li></ul></div></div>

Senior Hospital Collections Customer Service Representative

Stryker

<div><h3 class="jobSectionHeader"><b>Why join Stryker?</b></h3>
Looking for a place that values your unique talents? Discover Stryker's award-winning culture.<br>
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards &ndash; not to mention various social and recreational activities, all of which are location specific.<h3 class="jobSectionHeader"><b>
Job description</b></h3>
We are excited to be named one of the World&rsquo;s Best Workplaces by Fortune Magazine! We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more:US Stryker employee benefits.<div><div><b>
Who we want:</b></div><p></p><div><div><div><div><p><b>
Challengers. </b>People who seek out the hard projects and work to find just the right solutions.</p><p><b>
Teammates. </b>Partners who listen to ideas, share thoughts and work together to move the business forward.</p><p><b>
Charismatic networkers.</b> Relationship-savvy people who intentionally make connections with both internal partners and external contacts.</p><p><b>
Strategic closers.</b> Salespeople who close profitable business and consistently exceed their performance objectives.</p><p><b>
Customer-oriented achievers.</b> Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.</p><p><b>
Game changers.</b> Persistent salespeople who will stop at nothing to live out Stryker&rsquo;s mission to make healthcare better.</p><p></p><p><b>
What you will do:
</b></p><p></p><p>As a Surgical Technologies Associate Sales Representative, you will assist in strategically promoting and selling Stryker ST products to meet our customers&rsquo; needs. You confidently conduct product evaluations in OR and office settings, persuasively demonstrating the value of our products. Systematically tracking your territory progress, you proactively communicate your wins with your Sales Representatives and push yourself to exceed each goal. When onsite with clients, you use your product knowledge and quick thinking to solve product problems and inform doctors, nurses and other staff as to the proper use and maintenance of our products. You take great pride in excellent service and are prepared to assist a customer whenever the need arises. As an Associate Representative, you love living in the fast lane and find purpose in selling Stryker products that are making healthcare better.</p><p><b><br>
What you need:</b></p><ul><li>
Bachelor&rsquo;s Degree from an Accredited university a must</li><li>
1-2 years in medical sales or b2b is preferred</li></ul><p></p><p><b>
Stryker will provide:</b></p><ul><li>
In-house product training program</li>
Field sales training<li>-In field training</li><li>
Computer training</li></ul><p></p><p>
Learn more about the Surgical Products:</p><ul><li>
https://www.stryker.com/us/en/surgical-technologies.html</li></ul><p></p><p><b>
$</b><b>8</b><b>0,500 </b>and may be eligible to earn commission and/or bonuses + benefits.</p><p></p><p>
#LIInstruments</p></div></div></div></div></div>
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&amp;D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.</div>

Associate Sales Representative - Los Angeles/Orange County - Surgical Technologies

The Bay Club Company

<div><div><b>GENERAL SUMMARY</b>
</div><div>The Host is responsible for creating a welcoming atmosphere and being the first point of contact for all guests. They play a key role in shaping the guest experience by efficiently managing seating, providing exceptional customer service, and assisting guest needs. This position requires multitasking, a positive attitude, and the ability to stay composed during busy service periods. The Host will work closely with servers, managers, and other staff to ensure smooth operations and seamless guest experience.
</div><div></div><div><b><i>Our Culture</i></b>
</div><div>Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call it our &ldquo;Code of Culture&rdquo;.
</div><div>Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete's Promise:
</div><div></div><div><b><i>Our Mantra:</i></b>
</div><div>Respect The Past
</div><div>Accept Responsibility
</div><div>Pay it Forward
</div><div></div><div><b><i>Our Actions We Live By:</i></b>
</div><div><b>Actions We Live By. </b>It's who we are when we step into our <i>full power</i>.
</div><div><b>Keep It Real. Always. </b>We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace.
</div><div><b>Think Ahead. Be An Owner.</b> Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!
</div><div><b>Stay Humble. Hustle Harder. </b>Show up and do the hard work<b>. </b>Be a gritty, roll-up-your-sleeves kind of crew<b>. </b>Know it's never about one person&ndash;we are a part of a powerful team.
</div><div><b>One Team. One Voice.</b> Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.
</div><div><b>Be Curious. Ask Why. </b>Stay member curious<b>. </b>We seek to understand, and we <i>never </i>settle. We ask questions to truly understand the core of a matter.
</div><div></div><div><b><i>Pete's Promise:</i></b>
</div><div>Service Forward
</div><div>Ruthlessly Consistent
</div><div>Do the Right Thing
</div><div></div><div><b>Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.</b>
</div><p><b>PRIMARY </b><b>JOB FUNCTIONS
</b></p><ul><li><b>Guest Reception &amp; Seating</b>
</li></ul><ul><li>Greet guests promptly, professionally, and with a friendly attitude.
</li></ul><ul><li>Escort guests to their tables and provide menus, explaining specials or wait times as necessary.
</li></ul><ul><li>Provide accurate wait times and manage guest expectations, particularly during peak hours.
</li></ul><ul><li><b>Reservation &amp; Waitlist Management</b>
</li></ul><ul><li>Manage table availability and seating using a reservation platform.
</li></ul><ul><li>Maintain an organized waitlist and coordinate seating to optimize table turnover.
</li></ul><ul><li>Confirm, modify, and cancel reservations as needed via phone, email, or in-person requests.
</li></ul><ul><li><b>Customer Service &amp; Communication</b>
</li></ul><ul><li>Answer incoming calls in a courteous and helpful manner, providing information about the menu, hours, events, and promotions.
</li></ul><ul><li>Resolve guest concerns with empathy and escalate to management when needed.
</li></ul><ul><li>Coordinate closely with servers, bussers, and management to communicate special requests, large parties, and operational needs.
</li></ul><ul><li><b>Host Station &amp; Front Entry Maintenance</b>
</li></ul><ul><li>Keep the host stand clean, organized, and well-stocked with supplies (menus, reservation lists, etc.).
</li></ul><ul><li>Ensure the entrance, lobby, and exterior of the restaurant remain clean, organized, and welcoming at all times.
</li></ul><ul><li>Assist with duties such as folding napkins, menu upkeep, and restroom checks as needed.
</li></ul>Requirements:
<div><b>MINIMUM QUALIFICATIONS</b>
</div><div><b>To perform this job successfully, an individual must be able to perform each </b><b>primary job function</b><b> satisfactorily</b><b>. </b><b>The requirements listed below are representative of the knowledge, </b><b>skill</b><b> and/or ability required</b><b>. </b><b>Reasonable </b><b>accommodation</b><b> may be made to enable individuals with disabilities to perform the essential functions.</b>
</div><div></div><div><b>KNOWLEDGE, SKILLS, ABILITIES, AND OTHER REQUIREMENTS</b>
</div><div></div><ul><li>Ability to read, write, and effectively present information and respond to questions from groups of managers, members, and employees.
</li></ul><ul><li>Ability to follow instructions well.
</li></ul><ul><li>Basic knowledge of reservation systems and POS systems is preferred but not required.
</li></ul><ul><li>Ability to manage reservation schedules and guest flow.
</li></ul><ul><li>Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
</li></ul><ul><li>Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
</li></ul><ul><li>Ability to work a flexible schedule to include nights, weekends, and holidays based on the needs of the Club
</li></ul><div></div><div><b>EDUCATION</b><b> &amp; EXPERIENCE</b>
</div><ul><li>Prior experience in a customer-facing role, preferably in hospitality or retail.
</li></ul><ul><li>Strong communication and interpersonal skills
</li></ul><ul><li>Ability to multitask and stay organized under pressure.
</li></ul><ul><li>High school diploma or equivalent.
</li></ul><div></div><div><b>WORKING CONDITIONS/ PHYSICAL REQUIREMENTS</b>
</div><div><b>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job</b><b>. </b><b>Reasonable </b><b>accommodation</b><b> may be made to enable individuals with disabilities to perform the essential functions.</b>
</div><div></div><ul><li>While performing the duties of this job, the employee is regularly required to talk or hear.
</li></ul><ul><li>The employee is required to stand; walk; sit; use hands to fingers, handle, or feel; reach with hands and arms; and stoop, kneel, or crouch.
</li></ul><ul><li>Must occasionally lift and/or move up to 50 pounds.
</li></ul><ul><li>Specific vision abilities required by this job include close vision and distance vision.
</li></ul><ul><li>While performing the essential functions of this job, the employee is usually indoors, in a controlled environment, and in some cases outdoors and experiences a moderate noise level in the work environment.
</li></ul><div></div><div><b>JOB DESCRIPTION REVISION</b>
</div><div><b>This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, </b><b>efforts</b><b> or working conditions associated with this job. While this job description is intended to be </b><b>an accurate</b><b> reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all </b><b>previous</b><b> descriptions for this position.</b>
</div><div></div><div><b>An Equal Opportunity Employer</b>
</div><div><b><i>The Bay Club Company (&ldquo;TBCC&rdquo;) provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence.</i></b><br>
</div><br>
<div></div>Compensation: $26.00 / hour</div>

Host/Hostess

Husqvarna

<div><div>Last date to apply:</div>
We are continuously accepting applications<div></div><div>
The primary responsibility of the Market Development Representative is sales promotion, marketing, and service support activities throughout a defined territory.</div><div>
This is a full-time field-based role with potential to progress in our organization to senior-level sales and marketing positions. This position will be responsible for creating brand awareness, generating customer demand, building relationships with large commercial end-users in the Green Space (Landscape) and Tree Care Professional segments.</div><div></div><div>
What You Need to Know:</div><ul><li><div>
Prospect for and perform product demonstrations with commercial end users, cities, municipalities, and park districts within the assigned territory and drive sales into commercial dealerships and direct alongside the Key Account team.</div></li><li><div>
Participate in event support activities including national and regional trade shows, dealer events, open houses, and customer appreciation sales events.</div></li><li><div>
Provide training for dealers, regional/national accounts, and end users in the assigned territory.</div></li><li><div>
Supports sales programs and marketing initiatives.</div></li><li><div>
Executes and follows company programs, policies and procedures.</div></li><li><div>
Maintains company property including vehicle, computer, tools and equipment.</div></li><li><div>
Protect organizations value by keeping certain information confidential.</div></li><li><div>
Travels to customers within the territory, using a company provided vehicle.</div></li><li><div>
Support and foster growth of overall business and customer base to meet or exceed annual objectives and goals.</div></li><li><div>
Accomplish the organization mission by working as a member of a team to reach company goals.</div></li><li><div>
Conduct yourself in an ethical and professional manner that will reflect favorably on the reputation of the company.</div></li></ul><div></div><div>
What We Are Looking For:</div><ul><li><div>
BA/BS degree in Business, Marketing, or related field.</div></li><li><div>
Minimum 1-3 years of successful sales/marketing experience with documented results in a fast-paced environment.</div></li><li><div>
Strong communication skills; able to build rapport cross-functionally, influence and prioritize.</div></li><li><div>
Highly self-motivated with the ability to manage time, priorities, and workload independently in a remote, autonomous role.</div></li><li><div>
Proficiency in entire Microsoft office suite of products. CRM experience preferred.</div></li><li><div>
Field Sales or demonstration experience preferred.</div></li><li><div>
Ability to travel periodically, primarily for customer visits and occasional trade shows, which may include up to four nights per week as needed.</div></li><li><div>
Able and willing to lift 40-50 lbs. up to 5 days per week to set up displays for trade shows and customer marketing events.</div></li><li><div>
Bilingual skills are a plus but not required.</div></li></ul><div></div><div>
The anticipated salary wage range for candidates who will work in California is $60,000.00 to $75,000.00. This position is also eligible for commissions. Typical annual earnings for this position, including commissions, are projected from $72,000.00 to $90,000.00. The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, type and years of experience within the industry, education, etc. Husqvarna is a multi-state employer and this salary range may not reflect positions that work in other states.</div></div>

Market Development Representative

Explore 280+ Csr customer service representative dispatcher in Los Angeles this March. Find roles across top companies and apply now to boost your career.