cabin cleaner (bwi airport)

custodial services worker - national aquarium Jobs in Baltimore

nursing assistant

custodial services worker national aquarium

Aramark

<div><div><div><h2 class="jobSectionHeader"><b>Job Description</b></h2></div><div><p>
Are you self-motivated and proud of the work you do? Here at Aramark, we take pride in our level of service and safety we provide!</p><p><br>
</p><p>Cleanliness is a necessity of every business. As a Custodial Services worker on our team, you?ll take on the important job of keeping our operations and locations clean, so that our customers can stay happy and healthy. The best part? It?s just the starting point of your career! It?s time to pursue what matters to you.</p><p></p><p><br>
Essential functions and responsibilities?of the position may vary by Aramark location based on client requirements?and business needs</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Compensation Data</b></h2></div><div><p>
COMPENSATION: The Hourly rate for this position is $17.51 to $17.51. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting.</p><p></p><p><br>
BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits &amp; Compensation</p><p></p><p><br>
There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Responsibilities</b></h2></div><div><ul><li>
Adheres to established procedures to provide a safe working environment including aligning with OSHA, state/local, federal, and Aramark regulations</li><li>
Maintains a clean and orderly environment to project the safety and health of others</li><li>
Accurately maintains and cleans housekeeping equipment</li><li>
Cleans assigned areas to Aramark and client standards and requirements</li><li>
Follows procedures for storage and disposal of trash and transports it to designated areas</li><li>
Reports maintenance concerns via work order requests to appropriate personnel</li><li>
Secures the facility, ensuring building is locked/unlocked as required</li><li>
Ensures security of company assets</li></ul><p>
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2></div><div><ul><li>
Previous custodial experience preferred.</li><li>
Able to follow basic safety procedures and precautions due to physical risks and exposure to hazardous chemicals</li><li>
Maintains friendly, efficient, positive guest service demeanor towards guests, clients and co-workers</li><li>
Adaptable to guests? needs</li></ul><p>
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).
</p></div></div><div><div><h2 class="jobSectionHeader"><b>Education</b></h2></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>
About Aramark</b></h2></div><div><p><b>
Our Mission</b></p><p>
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.</p><p>
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
</p><p><b>About Aramark</b></p><p>
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.</p></div></div></div>

Custodial Services Worker - National Aquarium

Quantem Aviation Services

<div><p>Cabin Cleaner - BWI Airport</p><p>
$16.00 per hour</p><p>
This position requires reliable transportation as we work based off of Airline arrival and departure times, beyond public transportation hours of operations.</p><p></p><p><b><br>
SHIFT HOURS:</b> Vary, mostly evenings (PM) but may also be require to work mornings (AM) too! Working Weekends and Holiday's is Required!</p><p><b>
Quantem Aviation Services </b>is a premier aircraft handling provider offering cargo warehousing, mail handling, ramp handling, terminal services, and GSE fuel supply and maintenance services.</p><p></p><p><br>
Our employees receive the following, based on position and eligibility requirements:</p><p></p><ul><li><br>
Insurance - health, dental and life</li><li>401(k) retirement plan with company match</li><li>Employee Assistance Program</li><li>Employee discounts</li><li>Competitive wages</li><li>Flexible schedule</li><li>Advancement opportunities</li><li>On the job training</li><li>$300 referral bonuses - unlimited</li><li>DailyPay</li></ul><p></p><p><b><br>
Position Overview:</b></p><p>
Responsible for overseeing and assisting in the comprehensive cleaning of aircraft interiors and galley stocking per aircraft specifications. Responsible for overseeing crew, responding to client and employee needs, and addressing any issues with supervisor.</p><p></p><p><b><br>
Essential Duties and Responsibilities (Including but not limited to):</b></p><ul><li>Responsible for aircraft cabin cleaning, to include: seats, seat back pockets, floors, pantries, galleys, toilets, telephones, windows, flight deck (if specified), and passenger &amp; crew compartments; removing trash; wiping tables; and clearing waste from aircraft;</li><li>Performs cabin dressing, to include: arranging seat belts; replacing head rests, pillow covers, &amp; seat back pocket items; restocking toilet items and blankets/duvets; and disinfecting/deodorizing aircraft as stated;</li><li>Assists with cleaning of company vehicles and common areas/office space used by employees;</li><li>Assists with the lifting/carrying of cleaning supplies on/off aircraft;</li><li>Provides timely service for on-time departures;</li></ul><p></p><p><b><br>
Required Skills and Experience:</b></p><ul><li>High school diploma or equivalent preferred;</li><li>Must be at least 18 years old;</li><li>Previous custodial or cleaning experience preferred;
</li><li>Maintain and treat all information as confidential;</li><li>Possess the tact to deal with all levels of employees and client representatives;</li><li>Must be able to read, write, understand and carry out instructions in English;</li><li>Must be able to verbally direct in English.</li></ul><p></p><p><b><br>
Work Environment:</b></p><ul><li>Indoor environment which may contain small, close or confined space(s);</li><li>Periods of standing and working outside with exposure to prevalent weather and noise.</li></ul><p></p><p><b><br>
Physical Demands:</b></p><ul><li>Prolonged periods of standing, walking, bending, stooping, pushing and pulling;</li><li>Must be able to lift, carry or hold up to 50 pounds at times;</li><li>Ability to climb up/down jetway stair heights of 15 feet.</li></ul></div>

Cabin Cleaner (BWI Airport)

Living Classrooms Foundation

<div><h6 class="jobSectionHeader"><b>Outreach Resource Navigator</b></h6><p>
Outreach Resource Navigator will work individually and as a team to provide resource links to community residents who have been directly impacted by violence. The Outreach Resource Navigator&rsquo;s mission will be to encourage communication, understanding and help foster a stronger healthier neighborhood. The Outreach Resource Navigator reports to the Outreach Resource Navigator Supervisor.</p><h6 class="jobSectionHeader"><b>
Essential Functions:</b><br>
<b>Primary Responsibilities
</b></h6><ul><li>Identifies individuals in program area who have been impacted by violence or are at the highest risk for involvement in violence, from spending time in the community.</li><li>Establishes contact with vulnerable individuals and developing relationships, imparting messages rejecting unhealthy behavior, and working to change behaviors by recruiting,</li></ul><p>
selecting, training, and supporting.
</p><ul><li>Establishes a caseload of participants who agree to be part of the program (typically 5 to 7) within the first 6 months of work.</li><li>For each participant, conduct an assessment and work with case management team in developing a strategic life plan for reducing the participant&rsquo;s risk and shifting their behavior.</li><li>Meets with participants several times a week, including at critical times of need, developing a relationship, and working to change behaviors through specific messaging designed to address issues faced by the participant.</li><li>Assists participants with barrier removal &ndash; such as education, employment, criminal justice, mental health, substance use, trauma, reentry, and related life skills &ndash; through the utilization of existing internal and external partnerships.</li><li>Formulates and regularly updates (daily, weekly, and quarterly) a plan of action that identifies a strategy for gathering information and assessing its accuracy and use.</li><li>Attends weekly staff meetings and regular supervisor reviews.
</li><li>Ensures continuous monitoring and improvement of the quality of community outreach, engagement, and interventions.</li><li>Participates in meetings and other internal processes.
</li><li>Reports to Program Director on the performance outcomes.
</li><li>Ensures consistent quality, customer service and professionalism.
</li><li>Commitment to continuous learning, and willing to share and cascade this learning to the team.
</li><li>Maintains credibility and access to the highest risk without undue confusion as to job role.</li></ul><p><b>
Data Entry</b></p><ul><li>Maintains appropriate and specific program data records to document services provided to program participants in the Birdseye Case Management System.</li><li>Update and manage program data in the Birdseye Case Management System.
</li><li>Track all program participants for one year, including individual case notes, employment retention and other data as deemed required by program administrators.</li></ul><p><b>
Administrative</b></p><ul><li>Perform basic keyboarding functions.
</li><li>Facilitates intake of new program participants with the programs case management and social worker team</li><li>Works in a professional manner under sometimes extremely stressful situations
</li><li>Pay close attention to detail and recordkeeping to maintain accurate records.
</li><li>Commitment to following approved standards, guidelines, policies, and procedures.
</li><li>Interacts in a professional manner with many personalities and attitudes and with people from many diverse backgrounds.</li><li>Respects and protects rights and confidentiality without regard to personal beliefs and judgments.</li><li>Accurately utilize all resource material available to remain current in the profession, including attending departmental in-service training</li></ul><p><b>
 </b>&bull; The Outreach Navigator must be willing to work as a team to meet LCF's Workforce Development mission, objectives, and yearly goals.</p><ul><li>A commitment to honesty and integrity in performing all duties is required.
</li><li>Proactive approach to all aspects of the job, taking responsibility for the continuous improvement and development of a first-class community centered service.</li><li>Empathizes with clients, staff, volunteers, colleagues, and partner agencies, and a commitment to put clients first when making decisions.</li><li>Ability to work effectively with people of diverse educational and cultural backgrounds, from justice-involved individuals to the general public.</li><li>Attends community meetings or community events to understand community issues and build relationships with community members.</li><li>Distributes flyers, brochures or other informational or educational documents to inform members of a specific community.</li><li>Works calmly and efficiently in a fast-paced, stressful environment.
</li><li>Maintains calm during emergency situations.
</li><li>Accepts feedback from others</li></ul></div>

Outreach Resource Navigator

MedStar Health

<div>About this Job:
<p><b>
General Summary of Position</b><br>
Possesses and demonstrates adequate knowledge to provide respiratory care to all patient populations with technique appropriate to chronological social emotional cognitive and physical development. Respiratory care delivered is ordered by physician according to established standards practice and protocols.</p><p></p><p><br>
Schedule: PRN - Three shifts per 6-week schedule; 1 must be a weekend shift; 2 holidays per year. (7PM-730AM; 7AM-730PM)</p><p></p><p><b><br>
Primary Duties and Responsibilities</b></p><br>
<p></p><ul><li>
Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.</li><li>
Assesses the physical psychosocial spiritual &amp; cultural dimensions of the patient as well as educational needs and appropriately documents.</li><li>
Performs all respiratory therapy treatments and services including but not limited to: application operation monitoring and management of all equipment and services provided. Service to include but not limited to: oxygen mixed gas and humidity; monitoring; ventilators (Invasive and Non-invasive); bronchial hygiene; lung expansion; Spirometry testing; EKG machines; Blood Gas Analysis.</li><li>
Employs principles of therapeutic communication interviewing techniques problem solving and crisis intervention when performing patient care.</li><li>
Reviews electronic medical records and physician orders throughout work shift.</li><li>
Responds performs and participates in cardiopulmonary resuscitation by maintaining the airway providing oxygen and ventilation via mask endotracheal tube or other devices and performs closed chest cardiac massage.</li><li>
Facilitates workflow efficiency monitoring interdepartmental systems and processes departmental policies and procedures and making recommendations for improvements as needed.</li><li>
Performs other duties and responsibilities that are appropriate to the position and area. The above responsibilities are a general description of the level and nature of the work assigned to this classification and is not to be considered as all inclusive.</li><li>
Complies with all policies and standards.</li><li>
Utilized all organizational resources effectively and efficiently.</li><li>
Where applicable refers to the competency validation documents for population(s) served.</li></ul><p><b>
Minimal Qualifications</b><br>
<b>Education</b></p><ul><li>
Associate's degree Graduate of an AMA accredited program in respiratory care with an AAS Degree or higher required and</li><li>
Bachelor's degree Baccalaureate degree in related healthcare field preferred</li></ul><p><b>
Experience</b></p><ul><li>
Less than 1 year Acute Care experience. Registry eligible required</li></ul><p><b>
Licenses and Certifications</b></p><ul><li>
RCP - Licensed Respiratory Care Practitioner Must process and maintain license to practice Respiratory Care in Maryland and/or the District of Columbia based on hospital location. required and</li><li>
CRT - Certified Respiratory Therapist Licensed as a Certified Respiratory Therapist (CRT) from the National Board for Respiratory Care (NBRC) is required. required and</li><li>
RRT - Registered Respiratory Therapist Registered respiratory Therapist (RRT) from the National Board for Respiratory Care (NBRC) is preferred. preferred</li><li>
CPR - Cardiac Pulmonary Resuscitation (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required and</li><li>
Additional unit/specialty certifications may vary by department or business unit.</li><li>
ACLS - Advanced Cardiac Life Support Certification ACLS NRP PALS and other certifications are required within a year where required within 1 Year required</li></ul><p><b>
Knowledge Skills and Abilities</b></p><ul><li>
Working knowledge of human respiratory anatomy physiology and pathology as related to respiratory care. Knowledge of the operation of respiratory care equipment and its application in a clinical setting. The ability to assess hazardous conditions related to respiratory care and take corrective action. The ability to work with patients of all ages (neonatal to geriatrics). The ability to remain calm and function under stressful conditions. Must work well as a team member; must be articulate and communicate well with all types of people.</li></ul>
This position has a hiring range of : USD $35.68 - USD $64.71 /Hr.</div>

Respiratory Therapist - PRN

Comprehensive Mobile Care

<p></p><div><p><b>Part-Time Traveling Dental Assistant</b></p>
<p><b>
Baltimore, MD &bull; Washington, DC &bull; Alexandria, VA &bull; Hyattsville, MD</b><br>
<b>$28/hour &bull; 3 Days/Week &bull; Cross-Training Provided</b></p>
<p><b>
Company:</b> Comprehensive Mobile Care &mdash; a national leader in mobile Dental, Optometry, Podiatry, and Audiology services for seniors and underserved communities.</p>
<p><b>
About the Role</b></p>
<p>
We're seeking a reliable, compassionate <b>Part-Time Traveling Dental Assistant</b> to support our mobile care teams across <b>Baltimore, DC, Alexandria, and occasionally Hyattsville</b>. This is an excellent opportunity for someone who enjoys variety, independence, and meaningful patient interactions outside the traditional dental office.</p>
<p>
You'll primarily assist with dental services, and you'll also be <b>cross-trained in Optometry, Podiatry, and Audiology</b>, expanding your skill set and versatility within our mobile care model.</p>
<p><b>
Schedule &amp; Compensation</b></p>
<ul>
<li><b>3 days per week</b></li>
<li>Typical hours: <b>8:30 AM &ndash; 4:30 PM</b></li>
<li><b>$28 per hour</b></li>
<li>Travel between sites required, mileage reimbursement per company policy</li>
</ul>
<p><b>Key Responsibilities</b></p>
<ul>
<li>Assist the dentist with chairside procedures in a mobile/facility-based setting</li>
<li>Set up, break down, and transport equipment and supplies</li>
<li>Maintain strict infection control and sterilization standards</li>
<li>Support providers across multiple specialties after cross-training</li>
<li>Provide patient education and ensure a comfortable, positive experience</li>
<li>Maintain accurate documentation and assist with basic administrative tasks</li>
</ul>
<p><b>Requirements</b></p>
<ul>
<li>Certified/Registered Dental Assistant (as required by state)</li>
<li>Radiation Certificate</li>
<li>Strong understanding of infection control and OSHA compliance</li>
<li>Ability to lift and transport equipment (25&ndash;50 lbs.)</li>
<li>Reliable transportation and punctuality</li>
<li>Ability to adapt to different facility environments</li>
<li>Must pass a federal background check and drug screening</li>
<li>Compassionate, mission-driven mindset</li>
</ul>
<p><b>Why Join Us</b></p>
<ul>
<li>Competitive hourly pay</li>
<li>Cross-training in multiple specialties</li>
<li>A unique, rewarding work environment serving seniors and underserved populations</li>
<li>Opportunities for independence, leadership, and professional growth</li>
</ul>
<p>If you're a dependable, flexible Dental Assistant who enjoys being on the move and making a meaningful impact, we'd love to hear from you. <b>Apply today and help bring quality care directly to the communities that need it most.</b></p></div><p></p>

Part-time Traveling Dental Assistant - Maryland

Gentiva

<div>Overview:
<div><b>
Deliver Compassion. Elevate Care. Empower Lives.</b></div><div></div><div><br>
We are seeking a compassionate and skilled Palliative Care Nurse Practitioner to join our interdisciplinary team. In this role, you will provide advanced palliative care to patients in their homes, helping them achieve the highest quality of life possible while managing complex medical needs. You will work autonomously in collaboration with the Palliative Medical Director, delivering exceptional care and guiding patients and families through every stage of treatment.</div><div></div><div><b><br>
Responsibilities:</b></div><ul><li><div>
Collaborate with the Palliative Medical Director and care team to deliver comprehensive, patient-centered palliative care.</div></li><li><div>
Perform in-depth patient assessments, including physical, emotional, and psychosocial evaluations.</div></li><li><div>
Develop and implement individualized care plans in partnership with patients and families.</div></li><li><div>
Manage and adjust treatment plans based on patient needs and progress.</div></li><li><div>
Prescribe medications (including controlled substances) and order diagnostic tests as permitted by state law.</div></li><li><div>
Maintain timely, accurate clinical documentation in compliance with professional standards.</div></li><li><div>
Communicate effectively with physicians, caregivers, and other healthcare professionals.</div></li><li><div>
Participate in evening/weekend call rotation as needed.</div></li><li><div>
Facilitate referrals for additional care services when appropriate.</div></li></ul>
About You:
<div><b>
Specialized Knowledge/Skills:</b></div><ul><li><div>
Excellent leadership, interpersonal, written, and verbal communication skills.</div></li><li><div>
Strong independent decision-making abilities and self-motivation.</div></li><li><div>
Understanding of palliative medicine principles, home health, hospice care eligibility, and Medicare/Medicaid regulations.</div></li><li><div>
Familiarity with the interdisciplinary care process.</div></li><li><div>
Meets mandatory continuing education requirements for Gentiva and licensing boards.</div></li><li><div>
Proficient in point-of-care software and technology.</div></li></ul><div><b>
Education/Experience:</b></div><ul><li><div>
Master of Science in Nursing from an accredited school of nursing (or equivalent per state law).</div></li><li><div>
Minimum two years&rsquo; Nurse Practitioner experience.</div></li><li><div>
Specialty in Family or Adult Medicine preferred.</div></li><li><div>
Experience with Part B billing.</div></li><li><div>
Ability to work autonomously in an advanced practice role.</div></li></ul><div><b>
Licenses/Certifications/Agreements:</b></div><ul><li><div>
Current RN license and Nurse Practitioner certification/license as required by state law.</div></li><li><div>
Collaborative agreement with supervising physician (or willingness to establish).</div></li><li><div>
Part B Provider certification.</div></li><li><div>
Federal DEA license and state DEA license (if required).</div></li><li><div>
ACHPN certification in Hospice and Palliative Care preferred.</div></li><li><div>
Valid driver&rsquo;s license and current automobile insurance.</div></li></ul>
We Offer:
<div>
Compensation may vary within the salary range provided based on several factors including but not limited to a candidate&rsquo;s location, experience, education, skills, licensure, certifications and department equity. Gentiva provides associates with a comprehensive benefits and total rewards package, of which base pay is just one piece.</div><div></div><div><br>
Salary Range &ndash; $106,540 to $133,170</div><div></div><div><br>
Full Time Employee Benefits:</div><ul><li>
Medical, Dental, Vision</li><li>
Wellness Program and Resources</li><li>
401k match</li><li>
PTO</li><li>
FMLA, ADA and other federal and state required leaves</li><li>
Short/Long Term Disability</li><li>
HSA Contribution</li><li>
Mileage or Fleet Car Program</li><li>
Cell Phone Reimbursement (for eligible roles)</li><li>
Short Term Incentive (for eligible roles)</li><li>
Tuition Reimbursement</li></ul><div></div><div><b><br>
Benefits for All Associates (Full-Time, Part-Time &amp; Per Diem):</b></div><ul><li>
Competitive Pay</li><li>
401(k) with Company Match</li><li>
Career Advancement Opportunities</li><li>
National &amp; Local Recognition Programs</li><li>
Teammate Assistance Fund</li></ul><div></div><div><b><br>
Additional Full-Time Benefits:</b></div><ul><li>
Medical, Dental, Vision Insurance</li><li>
Mileage Reimbursement or Fleet Vehicle Program</li><li>
Generous Paid Time Off + 7 Paid Holidays</li><li>
Wellness Programs (Telemedicine, Diabetes Management, Joint &amp; Spine Concierge Care)</li><li>
Education Support &amp; Tuition Assistance (ASN to BSN, BSN to MSN)</li><li>
Free Continuing Education Units (CEUs)</li><li>
Company-paid Life &amp; Long-Term Disability Insurance</li><li>
Voluntary Benefits (Pet, Critical Illness, Accident, LTC)</li></ul><div></div><div><b><br>
Apply now to be part of a team that values expertise, compassion, and excellence in care.
</b></div>Legalese:
<ul><li>This is a safety-sensitive position</li><li>
Employee must meet minimum requirements to be eligible for benefits</li><li>
Where applicable, employee must meet state specific requirements</li><li>
We are proud to be an EEO employer</li><li>
We maintain a drug-free workplace</li></ul>
Location: Empatia Our Company:<p></p><div><br>
At Empatia, part of Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.</div><div></div><div><br>
Our place is by the side of those who need us &ndash; from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.</div><div></div><div><br>
Our nationwide reach is powered by a family of trusted brands that include:</div><ul><li><b>
Hospice care:</b> Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon</li><li><b>
Palliative care:</b> Empatia Palliative Care, Emerald Coast Palliative Care</li><li><b>
Home health care:</b> Heartland Home Health</li><li><b>
Advanced illness management:</b> Illumia Health</li></ul><div></div><div><br>
With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized &ndash; and kindness is celebrated.</div></div>

Nurse Practitioner Palliative Care

House of Ruth Maryland

<div><ul><li><div><p><b>Position Summary:</b></p>
<p>
The Contact Center Advocate provides the first, and often only, contact that many people experiencing intimate partner and sexual violence (IPSV) have with House of Ruth Maryland (HRM). HRM is proud to offer 24/7 survivor and community access to live support, education, safety planning and connection to services through phone and chat, as well as in person. The Contact Center Advocate is part of this team, and is responsible for ensuring that every contact &ndash; both victims and community members supporting victims - are offered the support, information, referral, crisis intervention counseling, and safety planning consistent with HRM standards. When individuals contact HRM, they present as scared, hopeful, worried, angry, concerned, and hurt. The Contact Center Advocate assesses each victim&rsquo;s situation relative to lethality and service needs to provide appropriate referrals. The Contact Center Advocate is a creative, energetic problem solver who exercises initiative to help each contact, and is a skilled professional with excellent crisis intervention and customer services skills. The Advocate is responsible for developing an excellent working relationship with other HRM programs and its staff, to ensure the timely, effective and seamless provision of services.</p></div><br>
<p>
This position is a full time member of the Contact Center team and is considered an essential staff position, required to work in weather emergencies and holidays as needed. Contact Center staff are expected to be flexible, with up to 25% adjustment from regular work schedules at times to cover essential crisis services. The standard schedule for this position <b>Monday-Wednesday 11am-7pm, Friday 4pm-12am, Saturday 2pm-10pm</b>. Primary worksite is the Administration Building in Baltimore City, but this position may work through remote technology based on program need. The Contact Center Advocate is a sedentary position primarily working independently and in front of a screen.</p><br>
<p></p>
<p><b>
Essential Duties and Responsibilities:</b></p>
<ul><li>
Primarily responsible for live responses to hotline calls during designated shifts, taking the majority of incoming calls, and providing excellent customer service and trauma-informed support.</li><li>
Shares responsibility with other Contact Center staff members for live response to hotline calls, chat contacts, and triage of walk-in contacts during designated shifts.</li><li>
Interfaces with victims, survivors, and community members to provide trauma-informed crisis intervention, safety planning, resource referral, and advocacy services to remedy domestic violence, sexual assault, and other social problems unique to victims within Baltimore and the surrounding area</li><li>
Maintains departmental quality assurance standards and trauma-informed principles during live responses to incoming calls, chats, and walk-in contacts during designated shifts</li><li>
Attends department-specific training and meetings to maintain knowledge of advocacy best practices, internal and external resources for clients, and community resources and trends</li><li>
Demonstrates inclusiveness during interactions with differently-abled persons and individuals with varied sexual, gender, racial, ethnic, cultural, and socioeconomic backgrounds</li><li>
Provides resources and facilitates a &ldquo;warm handoff&rdquo; during referrals to other agencies on behalf of callers seeking access to external recovery services</li><li>
Advocates on behalf of high-risk clients to internal stakeholders across programs to facilitate emergency housing options, including emergency shelter and hotel stays</li><li>
Performs daily data entry to document each contact and other administrative tasks as needed for essential Contact Center or site functions. This may include filing call reports, organizing call center spaces, responding to voicemails, etc.</li></ul><br>
<p></p>
<ul><li><i>Nothing in this job description restricts management&rsquo;s right to assign or reassign duties and responsibilities to this job at any time.
</i></li></ul><p><b>Experience, Education, Certifications/Licenses</b></p>
<ul><li>
High School Diploma/GED</li><li>
One year of paid or voluntary experience in either call center, customer service, retail, hospitality, or work with vulnerable populations required. Phone or chat-based experience is highly preferred.</li><li>
Demonstrated ability to work quickly and calmly in a crisis required</li><li>
Demonstrated ability to make decisions that de-escalate conflict and resolve a crisis effectively required</li><li>
Excellent oral and written interpersonal skills with a solid ability to relate to various individuals, including victims, children, donors, business leaders, and human service providers. Particular emphasis on communication over the telephone and computer</li><li>
Demonstrated ability to work independently and juggle multiple competing tasks and timelines required.</li><li>
Must pass Criminal Background Check</li><li>
Highly Preferred Qualities:
<ul><li>Knowledge and understanding of intimate partner violence</li><li>
Knowledge of local human services programs/ agencies and housing resources</li><li>
Knowledge or ability to learn database management systems</li><li>
Demonstrates personal traits consistent with victim advocates, including active communication, empathy, trauma-informed care practices, and service-coordination</li></ul></li></ul><br>
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<p><i>
House of Ruth Maryland offers a comprehensive Total Rewards Package that will include but is not limited to medical insurance, prescription plan, dental insurance, vision insurance, paid time off, life insurance, 403(b) retirement savings plan, and Employee Assistance Program.</i></p>
<p><i>
House of Ruth Maryland upholds the mission of the Equal Employment Opportunity Commission by being an Equal Employment Opportunity Employer. All applicants will be considered for employment and will not be excluded because of color, race, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or age.</i></p><br>
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</p></li></ul><h4 class="jobSectionHeader">The Contact Center Advocate provides world-class, trauma-informed customer service to individuals contacting House of Ruth Maryland via our 24/7 crisis hotline or online chat. The Contact Center Advocate is part of the Crisis Response team and is responsible for ensuring that every contact &ndash; both victims and community members supporting victims - are offered the support, information, referral, crisis intervention counseling, and safety planning consistent with HRM standards.</h4>
<h4 class="jobSectionHeader">When individuals contact HRM, they present as scared, hopeful, worried, angry, concerned and hurt. The Contact Center Advocate assesses each victim&rsquo;s situation relative to lethality, danger, and service needs to provide appropriate safety planning and referrals. The Contact Center Advocate is an empathetic problem-solver, who exercises superior communication and interpersonal skills when interacting with contacts, and is a skilled professional with excellent crisis intervention and customer services skills. The Advocate is responsible for developing professional working relationships with their teammates, other HRM programs, and internal and external staff members to ensure the timely, effective and seamless provision of services.</h4></div>

Contact Center Advocate

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